I am a long time Gamestop customer and a video game collector. As a collector I am very picky about the condition of preorders and how/when they arrive. There are a ton of Gamestops in the area who will outright bully customers who dont want to purchase damaged items, and wont raise a finger to help if something is broken, but this is not the case at the Beaver Creek Commons location. Both the manager Derrick, and the Assistant Store Leader Chris are fantastic. Chris espcially is very knowledgeable, gives great advice, and will work to resolve any issues with your purchases. This and the store at Triangle Town Center are my go to stores for the Raleigh-Durham area, and the excellent customer service is the main reason why.

This GameStop visit was incredible. I was shopping for Xbox One games, and I found what I was looking for. It was a bit expensive, so the assistant store leader, Chris was helping me out and was so kind. I got a great discount thanks to him. I left with a big smile on my face. And they remembered who I was. This was the best visit ever. I’m going back all the time.P.S. Give him a raise

The associates of this Branch are phenomenal. (At least the ones that were there today). Thank you.

My animals are well taken care of at peakway plaza animal hospital I recommend them to anyone that has a pet that they care about and love

Friendly and knowledgable staff. Very pleased.

I was sent to this game stop from the game stop in Durham to re-trade a Forza horizon for the 360 because it would not start on my system would not load drove half an hour to buy the same game and get the same exact results

What a place ive never had a bad experience at gamestop the employees are great and the people that go there are great to. Ive been going there since I was 4 with my older brothers so to watch what happened with the stock market gave a smile that went from ear to ear

Happy I was able to get pick up my XBOX regardless of how busy the service was great! 10/10 Wish them luck this holiday season having to deal with grumpy people making assumptions.

Safe place to shop. Very nice and very helpful employees at this location.

By far best GameStop in the world!!! The supervisor is far knowledgable and is pretty awesome!!

Apparently they received no additional xbox consoles on launch dayYeah right... check your employees.This is after I called and your employee said they could not confirm how many would be available on launch day... but didnt say they had none in stock. On the phone that made it seem they had them in stock.Not an assumption since your employees made it seem they had extras the night before and when I asked if they had any they didnt say no....Just plain sorry.

Hands down the greatest GameStop store I have ever been too! They have the best selection of games and hard time find games. Also the staff there are incredible!

Don’t preorder games here, they won’t show up on time.

By far the best GameStop in the triangle. Not only is the store and organized every time I go in. They seen to always have what I need/want. But the main reason I go to this location over all the others that are closer to my house, is the staff. On more than one occasion a staff member has recommended a quality game I was not even looking at. Worth the traffic getting into beaver creek.

They dont have enough games I would rather use amazon. Not that this place is bad I would preffer amazon

Take my son here for a guys night and the men i. this location are great. I dont know much about video games but they always help me out and answer any questions I have. These guys are great and my son loves this place.

I found that as soon as I walked in the door I was greeted with a friendly Can I help you by Justin. He patiently helped me and my wife pick out games for our six year old daughter . He also helped us fix our game controllers by testing them and telling us what was wrong. He sold us the right battery pack for the controller. Our overall experience was outstanding and this GameStop is going to be our go to for all our gaming needs in the future.

Its what you would expect from GameStop. They do have good customer service and are very knowledgeable.

The store is nice, the preowned games are in alphabetical order, and the staff was polite and knowledgeable.

Ive been a customer at this location since it opened and have always considered shopping here an enjoyable experience. They have a knowledgeable staff that is in touch with their customers and products. The store itself is easy to find and get to, fairly well-organized, and never dirty or disheveled. Olga is awesome, but really the whole staff is very, very good. Definitely one of my favorite GameStop locations in the Triangle.

I have been going to this Gamestop for roughly 5 years now. This location has some of the most talented and amazing staff Ive seen. The team here is always helpful and very knowledgeable about the new, old and upcoming products. The store is always clean and looks very presentable making it a very warm and welcoming atmosphere. If you are looking for a Gamestop to call home this is the place to be.

There is absolutely nothing in this Gamestop about PC. Well that is useful that is. They used to have keyboards and mice but they have now removed it. If you are a console player then go here, the staff are awesome but if you are a PC or MAC guy then the only thing you can get here is Steam cards.

Helpful staff and good selection of new and used games, accessories, and gift cards.

Mailynne (the store Manager) has been extremely kind and helpful. She was more than happy to assist me in any and every way possible. I was upset when I called ( by an online order, not this Game Stop location) Mailynne was so nice and she more than made up for the online mistake. Hats off to Mailynne for her excellent customer service skills and kind demeanor. I am one happy Game Stop shopping mom this Christmas!!

Super friendly and helpful staff

It’s a good place to sell your stuff other than that, not much left to do. You’re better off buying gaming stuff onlinexD

An excellent gamestop with wonderful staff! There were quite a few people when I went, which is a nice change to other gamestop stores. They had many used games that I have not seen elsewhere and I was given a printout of upcoming games for my console. I ended up picking up a game and signing up for their pro membership! All and all an excellent experience, looking forward to going back and seeing what more they have!

Prices are reasonable, selection of used games leans more on an abundance of cheap, low end fodder. Service is great, although my last 2 purchases of used games were not functional due to scratches in the disks. Both needed to be replaced with functional versions which they did without question.

Its a gamestop. If youre going there, you probably know what your after already. Walked in and had a super awesome conversation with one of the clerks about choosing between a few different RPGs for switch, and walked out with ni no kuni and ring fit adventure. 👍

Love the store. Great customer service. By hands down the best of the stores

This Gamestop has the feel of a small, local game shop. This is mostly owed to the great staff.

I reserved a game online on the web page on 20 bucks and the people Wanted for me to pay 40 because the week ended on a Saturday and their prices changed, but if I reserved yesterday I should pay with the price of the day I reserved and not the day I picked it up. This is legit scam and they shouldnt Do that...

The sales clerks are all very friendly and knowledgeable. There is always a good selection of games and collectables.

Pre releases should have a little more to them to get more traction. Something fun or entertaining.

Game selection is diminishing but they still have a great store and customer service.

This weekend they had a very good offer, They will give u cash as much amount as when they give Game Stop Gift Card when you sell them any thing.

People say bad things about Gamestop but in reality theres a reason why they offer you 2 dollars for an xbox one with 75 games. Its because they have so many in the back and they have to make money off of it. I love the staff here. I go here for most of my gaming needs.

The staff at this location is really great. Always take the time to get it right wth you.

This is my go-to Gamestop because the staff are very helpful with any question I have about games and gaming products (headphones, systems, etc...)

Theyre always pretty awesome guys....helpful and friendly to this gamer momma.

Pretty good selection of video games, and plenty of used options as well. Staff is helpful at finding what you need or recommending games.

I only come here sometimes. But when I have its been ok.

Dealt with the most miserable person in the world named Nikko to trade in some games. Did not make any effort to help and attitude was basically take it or leave it. Not knowledgeable at all either. I thought game stop hired smart tech savvy people. When I left I could see why this guy plays video games all day, because he has no chance of socializing in society or having a relationship with any human being who is not made of plastic. Please Nikko do the world a favor and dont procreate.

Always a pleasurable and fun experience. They have helped me with many things that would take hours on the phone with Sony.

Very knowledgeable staff who engage customers and help you find everything you need.

Wonderful, friendly and clean place. Very knowledgeable.

Not a great selection, and trade in prices are low considering how much they charge for used items. Staff is nice though.

Got some really awesome deals! Need games? No wheres better than gamestop!

Good place for all kinds of video games.

Very helpful staff. No complaints here.

The manger was great gave me tips on games

Was unable to find two items in their system that were explicitly listed on their site. After being shown the item on the cell, was still unable to find the item to preorder. Employee had the audacity to ask if I wanted to preorder anything else.Does not actually sell any new games. All games are opened, taken home by employees, and then sold as new. Sometimes, items are missing from the box or deliberately taken out.Gamestop as a whole seems useful and knowledgeable about games that pay the most for advertising.Its best to order online and ignore this store altogether.

Going to the store is ok, they do their jobs as expected. The chief complaint I have, and ANYONE else Ive spoken to that shops there is they never, ever pick up their phone when you call. That is, unless you continue to call. Ive stood in the store with my cellphone in hand while they were all chatting amongst themselves and called the store. With myself and 1 other customer in the store, they chatted away merrily while the phone rang incessantly behind them. I walked up to the counter with my purchase, two games and two controllers for the PS4, and sat them on the counter. I was asked Will that be all sir upon which I replied That depends on if you are going to answer your phone as I raised my phone up to show him -Gamestop Apex- being called from my phone. Oh, sorry about that, we were just swamped from Halo and were taking a moment to relax.Relax? You work in a game store where your job is to sell games and controllers. That includes answering the phone from customers who just might be driving a distance away to get to your store. Its unprofessional and shows a general lack of respect for those who pay your paycheck. Us. The customers. The ones who buy from that store.Unless I absolutely need a game that day, Gamestop has lost my business. Its a shame. When the woman manager ran the store, Olga I believe, it was done right. The phone was answered, the customers tended to and the store neat. This is why online stores are decimating brick and mortar stores.

The staff is always so helpful to my young son so that makes me a happy parent.

Awsome place to buy trade and even chat about video games

Not a great selection, and trade in prices are low considering how much they charge for used items. Staff is nice though.

Good place

My brother went to order the expansion pack for Destiny and I was going to get Fifa 15 but he let me know that I could just pre-order Fifa 16 instead of just letting me buy Fifa 15 and waste my money he let me know the new things that were coming out that is Why I WOULD WANT EVERYONE WHO LOVES GAMES TO SHOP HERE

Best Game Stop on the planet! Even though Game Stop as a company somtimes sucks because of terrible trade in value, the staff at this location are oustanding. I had purchased a Xbox One Stereo headset when it first came out and after about two months, Microsofts cheap quality headset broke. Even though Game Stops warranty is only 30 days, they replaced it for me and then of course 2 more months later it broke again. I went back to Game Stop and they let me know what to do to get a refund from Microsoft and even made of some of the calls for me. Recently, I wanted to purchase one of the Call of Duty: Advanced Warfare consoles at the midnight release and I arrived earlier that day asking if I could pay for it beforehand to make sure I got one. They werent able to because of corporate reasons which I understood, but when I came back later that night to purchase one after work, the last remaining consoles had already been purchased. Therefore, one of the staff gave up his console so that I could buy it. I seriously cannot believe the level of customer service that they supply at this location. The staff is always willing to help and I would never satisfy my nerdy gaming needs anywhere else!

Standard gamestop, good location for doing other errands.

Always had a good experience store

The guy was really helpful and was nice

My wife and kids asked for a new XBOX One and they handed us a preowned without letting us know and we called them the next day they were rude and disrespectful. I will never go to this place and strongly recommend not to go here. The staff here is rude and unethical.

Friendly staff. Helpful and good selection

Hi, I am a 46 year Mom & Gamer. I have been going into this store since it gas opened .Olga ( hope I spelled that right) Store manger has always treated me with the up most respect. Half of the time I go in not knowing all the information i should have on what I want .. But, ALL THE STORE workers can help me with whatever I want!!Take Friday, as an example, I went in ( STORE CRAZZY BUSY) And, Olga took 30 mints with me to make sure I had everything I wanted & needed.. I turned back to pre - order maps for Halo 4 & she had it done the first time cause she was trying to save me an x-tra trip If you are in this AREA I SUGGEST THIS STORE FOR YOU!!!LADY DEATH XBOX PLAYER..

This is the best GameStop in the area.

Pricey but great selections

Good selection, helpful staff, and convenient location.

GameStop had a lot of games for Christmas they even had a buy one get one sale thats where I got most of my games this year for my new Switch that I got as a Christmas gift a lot of the guys at work for me got me games and actually taught me how to use the Nintendo switch

Very helpful and kind staff

Great selection. great place.

Great customer service 👍

Good place for used games

Best place sells everything

Friendly Staff and very clean. This is my favorite store.

Great customer service

Its the usual GameStop experience. Not great but gets the job done.

Friendly and very helpful

Expect to wait in line literally 30 minutes if someone is trading in anything in front of you

Its GameStop. Returned a purchase and they seemed annoyed.

Found exactly what I needed

We live 2 hours away, and we called the store to ask if they players unknown battlegrounds. They said they would hold it, when we got there they said they were not informed to hold it and sold it. My Son didnt get the Christmas present he wanted.

Grear staff every time I go in!

Decent selection, and helpful staff

Decent selection of games

Good games

Its nice

Nice staff

Nice people

Great place

Friendly and knowledgeable

Chill people

Hated it

Very assorted and great prices