Had a great experience here! Ron in particular was wonderful. He was extremely knowledgeable on the plans and products and we came with a lot of questions. All of the associates were very attentive and worked hard to help all customers with as little wait time as possible. Thank you for a great experience we will be coming back to this location every time.

My entire family was gathered in Apex, NC from all over the country and needed to update our family plan. Upon arriving at the Apex Verizon, we were all greeted by Jameson. He worked his magic, solving all of our problems while also making upgrades. We had fun, relaxed and enjoyed the whole experience! I highly recommend their location and be sure to ask for Jameson!!

I had the pleasure of getting help from Jon. He was very informative on everything and made the process of switching carriers as smooth as possible. He was able to upsell without over pushing and able to keep the attention of the customer. Very good people skills and very knowledgeable about everything within the store. Definitely needs to be higher up. Thank you Jon.

Excellent experience at the retail store! Took my 80 year old mother in law and they were so helpful, got her upgraded to a new iPhone 13. Ron was awesome and took great care of us!

Came to get help for my mom regarding her new Apple Watch purchase and pairing with her phone. I wanted to make sure it was set up properly for fall detection and accessing her emergency contacts. We were confused and worried that it would not activate properly in an emergency situation. We were immediately greeted at the door by a friendly female staff member. Ron helped us understand how the data plan works with the phone line and showed us how to input her medical information and contacts. He answered all of our questions, was extremely helpful, and thorough. We both left feeling good so much better and happy we went.I also love the new store set up and greatly appreciated the COVID precautions being taken by the staff.

My wife and I had the pleasure of working with Brielle (in theApex store). On our first visit, she helped us decide the right phone and phone plan for our needs. On our return visit, she assisted in the setting up of our phones. Both times she was engaging, informative and especially patient in answering all of our questions. Brielle helped make this a very pleasant overall experience! She is an asset for both Verizon and its customers.

Jameson was the reason for this 5 star rating. I never go out of my way like this, but he was the most friendly associate I’ve ever dealt with. Super helpful, polite, informative and friendly!

I came in 30 minutes before closing and Ron was amazing, patient with me, very cool, and a huge help on finalizing my decision on a new phone and accessories!!So thanks to him and the store for being great!

Update: 12/2/2020I would like to thank Brielle that helped me with my billing questions and explained every issue that I asked about. Her patience with me was outstanding. She was personable, professional, experienced and a delight to work with. Thank you Brielle for answering all my questions!! Someone should give these workers a raise! 🙂

Grand experience amazing store. Im always treated right. Us older folks need help and they have the patients and knowledge. Felipe is amazing!

I had a great experience at Apex. Ron and the staff were incredibly helpful with getting an upgrade. Everything amounted to a quick and easy experience with no problems.

Never received promised Black Friday promotions salesman promised on trading in two IPhone 11’s for IPhone 12’s and bringing over two new lines from Sprint. Have been givin the run around for almost a year now. Manager never around and never once try to follow up on issue. I have been with Verizon for 15 years and never had a problem until this past year after the store became a franchise store instead of a company store. They are crooks in my honest opinion. Would never even consider doing business with them again. Worst consumer experience ever in my life. Even one star is one star more than they deserve.

The other day, I had a lot of things to get done. And I am a very difficult customer. I came into what was the most amazing display of excellence. I was initially greeted by Karina who was patient and let this old wind bag just talk. Then decided right away that my Wife (she was correct) was the Customer. We went to Apex, not because of convience but for local and genuine professional technicians, like KT who just simply knows what he is doing but is patient, he helped me with a customer service issue before. because he can, and does read and keeps up with the products. Felipe was kind and genuine and patient with us, while the sale was finalized. I just cannot believe this Manager Mr. Bryant, is cool enough to have this team. That day your team earned my business, by being a team!!Thankful CustomersIan and Liz Shirely

My experience in upgrading my 2 phones was a pleasant experience thanks to Felipe at this store. He walked my wife and me through the whole process with no negative surprisesHe was great

The staff was very helpful—made sure I knew my options as well as the cost. The store can be busy sometimes but that’s also a testament to how good the staff is at keeping things moving.

Unless you are going to buy a new phone or sign up for a new plan dont waste your time. I was having problems with my phone and the young girl that was supposedly helping me seemed to care less. She looked at some of the settings and said it was fine even though I couldnt get out going or incoming calls to connect. Ill not go back!

Polite and knowledgeable service, after a long wait.

Tamiyah was so kind and patient with me. Im not great with tech and she talked me through different samsung options and didnt try to upsell or talk me into any extras I didnt need. Great experience!

Jameson at Verizon in Apex was so helpful and kind to my family last week. We are so grateful!

KT at the Apex store is super helpful. Everybody at the store was very friendly, but this is the 3rd time KT has helped me in the past few months and he always been professional, friendly, helpful, and knowledgeable.

I can’t say enough about my customer service experience at this store. From the time I walked in the front door to the time I walked out, the whole experience was truly extraordinary. I was quickly greeted and got all my questions answered immediately. Bryant took the time to listen to everything I was trying to do. I purchased a new phone and he explained the best plan that got me the best bang for my buck. Felipe was also very helpful in assisting him. They were both extremely genuine and cared about making sure I left satisfied. When I went back to the store to help get my brothers phone fixed, I got the exact same customer service from Karely and Ron. They were both just as polite and courteous as the previously mentioned associates. What an outstanding team!!! No weak link here. Almost makes me want to buy another phone in a few weeks just to get the experience again. In this day in age, it’s nice to know that customer service experiences like this still exist. I live in myrtle beach, but I guarantee I will never buy another phone from anyone else again. It’s well worth the drive!! Thanks again 🙏🏼

Absolutely horrible customer service, take your business elsewhere.Tried to exchange a 10 foot charging cord still in unopened box for a shorter one.When purchased at this store I really didn’t think about how long 10 foot was.Clerk looked up my account and then recited company policy of no refunds or exchanges after 30 days. I pointed out that the box was unopened and I was only looking for an exchange, not a refund. “That’s our policy sir”.I asked if she was prepared to loose a customer over this and she recited the company line “That’s our policy sir” once again.She called one of her coworkers over to help and she recited the company line as well.Clearly not a lick of common sense between the two of them. Loosing a long time customer over something so stupid.Maybe they think Verizon/Victra is the only cell phone provider out there?

Thanks to Brielles biased customer service and refusing to offer me the new deals and refusing to focus on the phone I requested, I called verizon and received 2 free phones and a better deal. I was so disappointed at my in store experience because my son referred me to this store! I wont be spending my money here and will definitely share this experience with all my friends. It was as if she had something personal against me.

Great store. Excellent service. Felipe was great.

I went to the Cary store to do an in-store pickup and realized I made a mistake and ordered a 128g instead of 256g. They said stores dont carry 256g and Id have to order online. I went to this location and did an in-store pickup for a 256g iphone 12 pro max. Ron helped me with my screen protector and KT helped me set up my phone and watch. This location is my go to now. Also Brielle did amazing explaining everything to me before I decided to finally go through with my switch. :^). The people here are awesome.

Mesha was an awesome help getting my new phone and explaining everything we had questions about

BRIELLE is a true star. She was extremely knowledgeable and a joy to work with. Took her time and explained everything and very patient⭐️

Felipe was a great help! Immediate service and great info!

Went in today to upgrade our phones :) and Karina was very helpful and informative. Thanks for the help ☺️👍🏼

Incapable of doing what the Cary store could easily identify and do within 5 minutes of arriving. Asked to activate an eSIM, and with an EID and QR code they referred me to Technical Support, who then referred me back to the store, who then suggested I go to Cary.Cart store knew immediately what I was asking to do and put me in a queue immediately for help.Nice employees, though.

Brielle was wonderful to help me with my new iPhone

Had appointment & didn’t have to wait Courteous & knowledgeable staff.Would highly recommended this Apex location

Ron at this location made my bad experience with the 1800 number Verizon go to a great experience in this store will definitely be bad for anything I need with Verizon. Thanks Ron for your help.

I wish I could give less than a one star.... I had the most pathetic customer service experience. The girl working there came to us with a worst attitude and asked what do you want ? I was like ohhhhhh.... she started throwing information verbally like nothing on paper or so. I stayed there barely 5 minutes and walked out because she had the most nastiest attitude I ever saw. Had her one eye brow raised and you can tell she was not willing to work. I drove to holly springs and went there and bought new phones from there. The lady there was amazing. But sorry for your loss store at apex. Better have some good people with better attitudes

Nice helpful staff, quick in and out.

I had 3 questions I needed answered concerning my Verizon account and one product to possibly purchase so I stopped at the Verizon store in Apex. Felipe ask what he could help me with and I told him first about my name not appearing when I called someone. He immediately spoke with a sharp angered attitude that he could not help me and he did not work for Verizon but Victra. I was surprised at his glib attitude and told him that I had heard this store would not help customers and I ask him why didnt they change the name on the store to Victra so Verizon customers wouldnt come in. He said I was rude and he was thru with me and walked away. I went to a young lady at a desk and ask if Felipe was the manager in this store. She said no but the manager was not in. I was waiting for the managers name when Felipe walked back up to me and said another employee couldnt wait on me cause they were busy.and he told me to get out of his store. I ask him for his last name and he said if I didnt leave he was calling the police to have me removed. These remarks were so humiliating and unnecessary. I have worked in customer service all my life and have never seen a customer treated in such a manner. I reluctantly left because I was so embarrassed. He followed me to the door and hollowed he hoped God would help me.as I left.Today I went to the Verizon store on High House Road and all my questions were answered by a very knowledgeableemployee named Jason. He had a wonderful positive attitude that Victra would be proud of. I truly feel an apology from Felipe in front of the Apex employees would help strengthen his core values!!! Thank you for listening and I look forward to your reply!!!

We upgraded one of our phones to an iPhone 12. Karely was great and made the process quick and easy.

Felipe was awesome! Great store

My phone just up and died on me last night, so I came to Verizon shortly after they opened this morning. Once I explained the situation, they were so fast to get to work and help me fix the issue. They talked me through every step they were taking, also explaining why they were taking those steps. They worked fast (as they could given the circumstances). They quickly diagnosed the issue and got me my options. They answered all of my questions and concerns with such detail. They even went as far as to call the insurance line and get my replacement phone ordered for me while I was there so I wouldnt have to go home and deal with it myself. It saved me so much time and hassle. They were so friendly and eager to help out. I only got the name of Samantha, but her manager helped out as well. THANK YOU SO MUCH YOU TWO! You really saved me a ton of stress and I will absolutely be coming back to talk to yall again when its time for an upgrade. :)

My husband and I had a fantastic experience with Jameson at the Apex store. He was kind, knowledgeable, and fast. He helped us with exactly what we needed. He was able to answer all of our questions and explained all of the information in great detail. Thank you!

Great experience! Felipe was great!

Felipe was very patient! Great experience!

Most pathetic. Made me wait for 30 minutes and still waiting to just pickup my pre paid device. All it takes is a minute to hand the device over. Associates in the back room laughing and you could hear but no one to come out and even say hello and ask what’s happening. So you seriously think people have nothing else to do??

Normally someone would say hi or greet you when you enter a store, but the 3 people working there couldnt even make eye contact with me, let alone provide a greeting. Waited 30 minutes for service and when someone finally freed up, they decided to go out back and not even talk to me. Then when someone finally came out, they decided to answer the phone instead of talking to me and telling me theyll be right there. Finally, when someone finally helped me, they were rude, unfriendly and provided no help whatsoever. Never had worse customer service than this place. Will never go there again.

Jameson is an amazing Verizon employee. When I went into his Apex store shortly after opening on January 2, Jameson met me with a sincere and pleasant, How can I help you?. He listened intently, treated me with respect, spoke clearly and with concern, as I had several questions regarding the function of my Samsung phone. He fixed 4 different issues with the phone (without pressuring me to purchase an upgrade), and showed me some phone options that fit my use (AFTER I asked him which phone would be good to purchase next). The only reason I was IN the store more than 10 minutes, is because I wanted to know more about what Verizon offered ... thanks to the MANNER Jameson treats his customers. I have worked with many in customer service over the years ... and I have not met ANY that were better than Jameson. He is a valuable asset to Verizon! I HOPE he is being compensated for his worth. Sincerely ... a 20+ yr customer.

Brielle in Apex was extremely helpful and polite. Great customer service. Thank you!!

This is NOT a Verizon store, its a Victra store. You cannot buy a phone here without being charged hundreds of dollars in phone accessories that are mandatory to purchase along with your phone. Save yourself a lot of hassle and go to the corporate store at Walnut Street in Cary.

Jameson was very pleasant and knowledgeable. We enjoyed working with him. Thanks for the great service!

I want to thank Ron for all of the education and help he has given me in purchasing a re furbished phone for my wife.Jerry Fraker

Rockstar of an employee. I’m sure all the other employees are getting tired of hearing the name... Jameson. He definitely a life-saver. And when I say life-saver... I truly mean it. I was having one of those days when you fantasize about hurting people like Kirk Douglas... it was a real bad day.Thanks again Jameson for your tremendous efforts to make my day!!!

I finally had enough of AT&T, the worst network in the world.

Felipe was awesome! He really knows his stuff. Made the experience very painless.

Lauryn/Whitt was awesome. I had an upgrade and she’s helped me previously in the past but today I came in paid my bill and upgraded to a new iPhone . I am now saving money on my bill and she helped me out tremendously. She was efficient and it was so quick and easy. I appreciate her taking the time to help me out and meet all my needs. I highly recommend going to her at the Verizon store off 55 in apex. Was greatly satisfied and customer service was awesome-Liz

Absolutely had the best experience today at Apex Verizon. Thanks to Jameson, my visit went so smoothly and he did not rush me. Not only was Jameson professional, he went out of his way to help me with everything . Thank you again Jameson!

Ron was extremely helpful in getting me all set up with a new iphone 12 pro. Great customer service!

Felipe answered all my questions and didnt push me to do anything. He let me make my own decisions without feeling like he was trying to push things on me. Highly recommend this store!

Jeremy was the Verizon rep who helped us with our purchase. We went to the Apex Verizon location. We were there for a business phone upgrade. He helped us select a phone that would compliment our business. I was the one who received the phone and I have been very happy with the functions of the iPhone 11. Jeremy was a pleasure to meet. Thank you for great service.

One word: Jameson. Had to stand in the cold this past Thursday for nearly 45 minutes before being allowed to enter. I would think the week before and after Christmas youd have more than 3 people working at an always busy cellular store, which is why Im docking a star. But when we got in, we got paired up with Jameson and the wrongs were righted. After nearly 2 decades with Verizon, I dont know if Ive ever spent a shorter, more productive amount of time in one of their retail stores. This guy knew his stuff and was so friendly, helpful, and patient (and wearing his mask correctly, which is hugely important to our family). In the end, we opted to order the phones online due to color / storage combos we wanted being out of stock in Apex, but he printed us a quote and gave us all the info we needed to do it successfully through the website (Id assume this is a commission position at least to some degree so Im sure thats no associates favorite outcome, but youd never know it with him). I was leaving town shortly thereafter so he said to be sure to come back in if my non-tech guru parents needed help transferring their stuff. EXCELLENT customer service.

Ron was very helpful with helping me pick out and purchase a new phone and plan. Hes very knowledgeable, funny and patient. I appreciate the quality service at this store!

Great quality service. Manager was very attentive and i admire his patience because i asked so many questions. Technology is not my strong suit, not my generation.Some customers need to understand that demanding items for free is not how a business operates, puts the representatives in an awkward position. Get a job! No one owes you anything!

I came in with my son, to help me and make sure that I was getting the correct information. Jessica, slammed it. She knew her information, she was kind, friendly, informative, patience, caring. Never in my life, have I ever had a agent to help me like she did. I came from my hometown, to apex because I was satisfied with the service in Sanford, and now Apex and Jessica will have my service from now on, and I am telling my friends and family about Apex also

Samantha is absolutely amazing!! She helped me with purchasing a iPhone. She’s very knowledgeable and understanding. If you go to the Apex location, ask for her.

Karely was so helpful and amazing. She helped us to get the new phone and everything was smooth and quick. Will come back to see her when I need anything with my phone. Highly recommend because I like how professional she is. Nice store.

Jameson! Thats the guy! My wife has a small business that lost its phone service due to the aged cell equipment. After 2 1/2 weeks of getting no where with online and on call service, at my wits end, I went to the store where I met Jameson. He and Rob (store mgr) immediately determined what was wrong and what was needed. I should have went there first. I was so happy I even purchased a new phone.

Jessy was absolutely amazing! Her customer service skills, attention to detail, patience, and consideration for our wants and needs with our Business Account went gone above and beyond expectations. I am beyond grateful for her assistance and look forward to continuing to work together!

I went into the Apex Verizon store in a huge bind. Im not going to publicize exactly what they did to help me, because its not standard, and I dont want people swamping them and asking for the same thing lol. But, lets just say they went way above above and beyond, particularly a staff member named Jameson. He bent over backward to help me. This is one of the reasons, when people ask why I stay with Verizon when I could get a better deal elsewhere, that I stay with Verizon. The customer service -- and personal level of service -- is always outstanding. If I could give 10 stars on this one, I would!

Jeremy assisted me at the Apex Store. He is what I am reviewing as all my interaction was with him. He was exceptional. Knowledgeable, patient and kind. He knows your products and plans and I chose iPhone 11 though I planned to get the SE. I decided the screen was too small.Thank you Jeremy!

Lauryn was very nice and very professional. I switched from AT&T and it was the best experience that I had with a phone company. A+ Great service. Ill come back to her and Apex for all my needs.

I had a delightful experience while looking to upgrade my phone later last week with Jameson. He was very respectful and patient while answering all of my questions! 10/10 experience :)

Today me and my family stopped by to check out the new iPhones and offers. We didn’t end up purchasing anything but wanted to share the great service that we received from Jamison. He was very kind, helpful, and knowledgeable. We really appreciated how friendly he was and would certainly return to this location in the future.

Thought this was a good location until I went to actually pick my phone up. Be weary of people with misinformation just to get you to make a purchase with them. Everything I was told by an employee last week was all completely incorrect when I went to pick my phone up and they didnt care to even try to make it right. Might as well go to a Corporate store where they are upfront with you.

Both Jameison and Brielle were very helpful in getting my new phone up and running. Very happy with the service provided.

Brielle was very helpful and patient. She walked me through my purchase without being pushy. Giving me time to think through what wanted. She gave me the information I wanted and needed. She listened to me

I came in for a new phone upgrade and I was welcomed with a friendly greeting. I was helped and got great customer service while I was there with everything I needed.

Did a phone upgrade there today and had a great experience! Philipe was our salesperson and went above and beyond - he was knowledgeable on the differences between phones, pointed out options and let us make the decision. Very enjoyable experience and would highly recommend!

Was interested in trading my phone in for an upgrade and got exactly what I needed. Jameson was great & easy to work with. He answered all my questions and gave suggestions when asked. Thanks.

Karly was super! She had all the answers and was very quick! I had the pleasure of opening my Verizon account in Holly Springs a few months ago and she was my rep. That I dealt with so was happy to see her when I entered the store yesterday.

Jameson was very helpful every time I stopped by asking questions. Made the process super easy.

I had to get a SIM card for an iPhone and had spent 6 hours on the phone with Verizon and decided to go to this store instead. They were quick, kind, helpful, and took Covid precautions! Problem fixed in less than 15 minutes!

Brielle was super knowledgeable and so helpful in my decision making process. Very professional and friendly at the same time. Overall a very positive experience.

Went in for a new phone and Alexandra helped me. I was very pleased with the service she provided. She was friendly, fast and professional.

Lauryn was excellent! She helped us decide on a phone and got us the best price. She is a doll!

I came in to upgrade my phone and Jameson was extremely helpful! He was able to thoroughly explain and present me with multiple solutions, he listened to all my questions (I had a ton) and was very knowledgeable.

Great service! Josh did an exceptional job in helping me find a new phone Employees observed covid rules and precautions. Will come back here for all my Verizon needs!

Jameson was an absolute pleasure. Knowledgeable, friendly and clearly knew how to do the job! Nothing makes an experience great quite like a person who knows how to do their job, cannot express that enough.

Great experience. Jameson was awesome to deal with. Brielle helped with an insurance issue. They both were a big help.

The staff was very polite and attentive. They did a great job walking me through my purchase and answered all my questions. Ask for Jeremy or Jameson!

I had to deactivate one phone and activate another one. Easy in and out in about 5 minutes.

Great employees work hard to assist... but like most employers not enough employees working usually... so expect a wait

The store was being renovated, but they were still able to find exactly what I was looking for. Very friendly too.

Alexandra was awesome, she was able to get me in, explain the plans and get my service setup quickly. I would definitely recommend shopping here.

Went to the Apex store today. Received outstanding customer service from Felipe which was a breath of fresh air compared to another Verizon store I visited over the weekend. Felipe was knowledgeable, polite, and professional.

Felipe was great. I went in and he showed me a couple options than let me make the choice. Recommend this store and ask for Felipe

Excellent store. Very helpful and friendly staff!

AVOID AVOID AVOID!Employees told me they couldn’t do what I needed, I had to guide them on how to do it.Tried to charge $10 for a SIM card. Both corporate and other indirect locations do NOT charge for them. It’s a piece of plastic. (Even then, SIM cards are usually $5.99 + tax at other Indirect locations.Employees were rude and sarcastic, ‘manager’ stuck to his policies even though the price was never disclosed beforehand and the SIM card had already been activated prior. Once it is activated, it is not able to be used again, so they’ll end up throwing it out anyway. Would they have not preferred to do have a customer who would come back and purchase some real devices? No I really don’t think so.Victra charges more for their devices, compare before you buy. Be aware of that price difference, just go to a corporate location or buy it online. Accessories are no different and much higher cost. Employee was on FaceTime when I walked through the door. Guy said “let me revert the changes” if he did not know how to fix the issue and was not knowledgeable about eSim I guarantee you he would not be able to do anything. These guys are a joke, no wonder they had to close so many locations.As a previous Verizon Corporate & Indirect Store Manager and employee, don’t do business with Victra.

The person I worked with was extremely nice and helpful! My phone was 8 plus years old so backing it up was a big challenge but she made it happen!!

Great experience at this store! Staff is wonderful and very helpful. Jordan fixed my recent issue super fast and was very friendly.

Brielle was very knowledgeable and offered suggestions that had me leaving with more than I expected: a new phone, accessories (installed) and presets/information that made for easy transfer of data and apps from my old phone—all at a fair price. I couldn’t have asked for more.

Very professional representative who helped me with a case, installed a glass screen protector and transferred photos and contacts from my old phone to my new phone while I waited. Excellent job!

Very kind and friendly. Very helpful at putting my new screensaver on.