Dave and Miguel were amazing! We had a very specific need and they were able to meet it without pushing up-sales.We walked out 20 min later with everything we needed! So happy with out purchase! Thank you Mattress Firm!
Every time I go here the service is excellent...prompt and friendly. The staff accommodates delivery in a timely manner and is efficient. I recommend them to everyone
While I had a great in-store experience, everything farther than that did not live up to expectations. Everything at the store went great, Jamie was very helpful and friendly, assisted us in finding what we wanted in our price range, and set the expectations for delivery. We scheduled our delivery a week in advance, as we were unable to take off time during the week. We were told to anticipate a phone call with the delivery time the evening prior, and when that call didn’t come we called the store first thing in the morning. When we spoke with them that morning, they stated that they had left early the day before and didn’t have the opportunity to complete their duties before the end of the day so our delivery would need to be delayed. While things happen, it shouldn’t have happened with our delivery being confirmed a week prior. They stated they would get us on the following day for delivery, and then threw in words like maybe, possibly, and hopefully for delivery and requested another day for availability just in case. Once we rescheduled, they thanked us for our understanding for something that was “out of their hands” when earlier he had said it was his error for leaving early. Not a great level of comfort. Our delivery time was confirmed to be 4:30-6:30, we were informed at 4:30 that they were running behind and were likely jot to arrive until 8PM. They finished the delivery at 9:30, a full five hours from the time they were supposed to arrive and did not remove the other mattress as was originally planned for. Mattress Firm did provide a credit for inconvenience, but this experience was less than ideal. The only reason they are getting three stars is because if the in store feedback, and because despite the late delivery the drivers were friendly and efficient.
Easy and quick buy for our guest rooms antique double bed. Great quality mattress and box springs at a reasonable price. It was also in stock so I had no issue with going to warehouse at my leisure and picking it up was easy.
If you are in need of a mattress and strapped for time, Jamie is your guy. We were able to get a mattress and frame in under 30 minutes and had it delivered and set up in less than a week. We even came back to Jamie to get an additional bed frame. He was great and very knowledgeable on mattresses and discounts as well. Great experience all around.
Miguel was terrific. Despite being very busy oh, he gave us his complete attention and provided us with all the info we needed to make a good decision. Thanks Miguel
David and Miguel were great. Miguel provided some fantastic customer service and resolved a delivery issue I was experiencing. David sold me the mattress and was a pleasure to deal with.
The salesman was very helpful and made buying a mattress so easy! I recommend this store and will go there again when I need a mattress!
Dave was very professional and patient with me and my needs. He was a great listener and helped time to get through my indecisiveness. I will definitely recommend home to my friends and family.
Awesome shopping experience. Very attuned to our needs and budget. Very helpful and knowledgeable!
This is our second purchase at Mattress Firm Arvada South and Ive been impressed with the service both times. We came in looking for a king size memory foam mattress and Jamie was super knowledgable and helpful! He narrowed it down to a few choices for us and then was extremely patient as we laid on each mattress at least a dozen times. I highly recommend this store!
We went in late on a Saturday afternoon. There was no one in the store but us. The sales person, Parker, was great. He listened to the requests I had for our mattress purchase and showed us what we requested. He was knowledgeable and clever. Not a pushy sales person. The social distancing was followed by the store employees. He put paper pillow covers on the pillows so we could lay on the mattresses. We were in and out in 20 minutes. He made us feel like we received a good deal. “I’ll pay full price” said no girl ever!
Cody is great! He did a wonderful job helping me pick out a new bed, and was so patient as I took my time to make the right decision. I’d definitely go in to see Cody in the future.
Excellent service Miguel is a fantastic employee he was very informative and explained everything and went through the financing and I was able to get the mattress that I needed
Parker is the best 👌 I shop the competition. his knowledge is outstanding very pleasant person not only did we feel comfortable with him he treated us like we were family we are so happy with are purchase and choice we cant wait to get it home. I totally recommend to anyone shopping for a quality mattress visit Parker at his store located in Arvada, co... thank you so much Parker!
Parker was an amazing help to us while shopping for our new king bed! He was helpful, knowledgeable and was not a pushy salesman. I can’t recommend this place enough. No need to shop around as this is a one stop shop!
Had a great shopping experience here! Parker was very helpful, informative and got me a great deal on a mattress! I highly recommend shopping here, they will do what they can to help you sleep well😁
Cody was so helpful and patient with us while we made our decision! Friendly staff, low pressure, and clean environment. We were able to find something in our budget with his help! Would recommend going here.
Great service. Got the frame we wanted and was in and out in 15 minutes.
Mikoyan was very helpful. And made my selection easy and matched my budget
We worked with Cody and Parker at the Arvada store. Both were extremely helpful! Parker had us out the door with paperwork and ready for delivery in 30 minutes. I highly recommend 👌
Had a great experience at mattress firm today! I had a lot of questions and wasn’t sure about what I wanted for my bed but the sales rep Cody was very helpful and professional. I left the store feeling like I made the right purchase. I am glad I chose this particular store. I will definitely be back
Dave was an excellent sales person! He is very knowledgeable about the products and knew the questions to ask to qualify the needs of my 83 yr.old mom and the purchase of the right new bed for her. I hope the scheduled delivery & set-up is an equally positive experience.
Cody was great! Let me tell you after a long day of Black Friday shopping, it was nice to lay down. Great prices and service.
Amber was amazing and really worked with is on getting the best for a low price. She was very understanding and fun to talk too
Quick and easy! Super friendly and helpful staff. Parker and Cody were great.
We went in not really sure what we wanted, and our Salesman made sure to show us every option so that we made sure we made the right choice. He was very knowledgeable and made us feel like we made the right decision. He was awesome and I would definitely recommend going to this location.
All our info gathering experiences at Matress Firm were super positive and the sales personnel were very patient and helpful. We love the mattress we got, and love the 120 day return policy if it turns out that we need something different.
Krystal Padilla is top-notch; she cares about making your experience one of excellence. I live out of state and had to buy a bed for my Veteran Brother residing in Colorado; she listened to what I needed for his condition, made a constructive recommendation and proceeded to schedule the order to meet our timeline. I can not thank her enough for her kindness, I will buy from Mattress firm always.
Oh my goodness, who WANTS to spend money on a mattress?!?! Ugh!!Well let me tell you, if you need /want a new mattress, MATTRESS FIRM is where it’s at!!! Krystal was so amazing and was such a good listener, she knew exactly which mattress would be best for me and my needs!!! She did not try and sell me something I could not afford either!! I feel super confident that I made the absolute best choice and didn’t break the bank doing it!! Thanks Krystal!!
Stopped in just to get a feel for mattresses and price and ended up leaving with a mattress due to Cody’s helpfulness. He was professional, knowledgeable and helpful and I will always come here for my mattress needs!
Great service, great price! Overall a great experience and was very easy to get a great mattress!
Parker was amazing! He was so knowledgable, helpful, and an absolute pleasure to work with.
David was very helpful and able to find me the best deal on the mattress I wanted. This is my second time buying from this location and both times have been quick and easy.
Dave Nelson was a great help he answered all our questions and was helpful in choosing the mattress that we wanted
I was very happy with my visit today with Amber Greer. Excellent customer service.
David Nelson was amazing and saved us money.Fast and efficient got us in and out.
William, the man that helped me, was absolutely incredible. He took the time to understand what I wanted, and helped me get the best deal without any confusion. He was also very personable and it was a true pleasure to talk to him about local things, as I am new to the area. Excellent experience, too bad buying a mattress is so infrequent because I’d want to buy them all from him!
Ryan was extremely helpful with his excellent customer service offering answers to all my questions in decision making during my purchase of 2 new beds for my Grams and myself.
William was the only sales associate in the store and he did a wonderful job. He was great and Im happy with the purchase
Krystal was so friendly and helpful. She seemed to know exactly what we needed. She was also thorough and informative.
Parker is the GOAT. I was waiting for a month for Macy’s to delivery me a mattress and finally got tired of sleeping on the floor. Called up Parker at the Arvada location and he hooked me up with a dope mattress that I could sleep on in 2 days. Thank you thank you thank you!!!
Great service from start to finish. Amber was top notch and the delivery guys were on time and fast getting the mattress in place. A Plus+
William was polite, knowledgeable, and patient. He did not press for a sale, but rather fit us with a mattress we felt most comfortable in and let us make the decision. I would recommend this store, and William in particular, to anyone whod ask.
Bill was awesome to work with. He explained everything and made the process so easy! Very nice gentleman. Very kind in this difficult time.😊
The staff member at 54 was worth sold me mattress at great deal he very very good customer service I was helpful thank u williambelich
Great service! Treated me well two times so far. Definitely recommend. Bed is good, too.
Bill is wonderful. Knowledgeable, friendly, patient. Was a positive experience. Cant wait to try my new bed!
William was my salesman going into this Mattress Firm location and I was wanting to go in and get a nice bed and I was really hoping Id get a great salesperson who knew a lot about mattresses and could point me to the best bed for ME. Well, William was exactly that person. He was very nice and friendly with the entire process but even better is he was very knowledgeable about ALL available mattresses. Because of those qualities, I feel like I absolutely got the best available mattress they had for me and can thank William for that.
The salesman was knowledgeable and informative.
Really great experience with the folks at Mattress Firm. Parker was professional, and very helpful.
Quick and easy and the sales rep was excellent with a great personality.
We went into the store today in search of a new mattress after being completely fed up with our current mattress. Evan, our Sales Associate was incredibly helpful and informative. He took his time to explain the difference between the mattresses we were interested in. The whole purchase process was a breeze. I highly recommend seeing Evan if you are in need of a new mattress!
Nice store nice salesman good if youre looking for ginormous bed
Super quick and easy with same day pick up... Not to mention the bed price was cut in half due to a sale!
My husband and I recently bought a house and were ready to upgrade to a king bed. We went to Mattress Firm knowing nothing about mattresses or what we were looking for. Evan helped us through the entire process, helping us play Goldilocks with bed firmness and styles until we found the perfect fit. Evan also helped us coordinate delivery details so we could get it same-day. If only buying everything was easy. Thanks Evan!
I bought a mattress from Evan a few months back. He did a great job explaining comfort by color and suggested some of his favorite and most popular mattresses. He gave us space while we perused and was available, attentive, and knowledgeable when we had questions. He was by no means a pushy salesmen and you could tell he took pride in his work. My girlfriend and I are thrilled with our purchase and highly recommend Mattress Firm for your next mattress. Be sure to ask for Evan!
Evan was AWESOME!! Yesterday I bought 3 mattresses from this location, he was great! Patient while we tried out mattresses, he helped with prices and there was no pressure! He was very laid back and I greatly appreciate it! Evan made the whole experience easy and less stressful!! Thank you!!!!
Bill is amazing! Such great customer service! I will definitely be coming back to that location.
Very knowledgeable very helpful very nice person
Wow. What a great experience we had buying a new mattress! We had made a quick decision after receiving all the answers we had. James is very efficient. We had a timely delivery and the guys were on time and super friendly! Thanks, James
Parker was solid! Honest, helpful.
Very helpful with preferences. Knowledgeable staff. Ryan was very patient and switched out mattresses for us multiple times until we felt we were happy with our selection. He was very kind, great customer service skills. Typical sales people though, not too pushy but typical sales gimmicks. Went in to buy a mattress and left with one. Didnt expect to buy a mattress at the first place we walked in to. Had to drive to their warehouse to pick up the mattress though, because they didnt have it in stock at the store I was at, but it was only 15 minutes away. Overall pleased with the experience and would go to them again next time too!
Bill was so kind and understanding of my needs for a mattress! It made the process so easy and left me very happy with my experience and I cannot wait to try my new mattress!!!
I worked with Jamie today who made buying a new bed so wonderful and easy. It was seamless and I couldn’t be happier. Great price. Outstanding experience! Thank you for everything!!!
First time shopping at Mattress Firm. My sales associate Evan is wonderful! He was more than willing to help and answer all of my questions. May I add he’s extremely professional & super dreamy- no pun intended! I was a bit anxious about spending $100 on a pillow, but I am very happy with my purchase & it’s all because of Evan. 10/10 would recommend this store, my sales associate, and the purple pillow for anyone who wants a great customer service experience and a good night sleep. Evan has made me a repeat customer and I will be back again soon! 🙂 Thanks Evan!!
I just bought a mattress here and Im very satisfied with the experience. I was helped by Jamie I think and I forgot the other mans name. Im Sorry! They worked with my budget and gave a lot of helpful discounts. I ended up with a mattress, box spring, sheet set, two pillows and a waterproof mattress protector for the same price as just the mattress and box spring. They even delivered it for free the next day! I slept like a baby last night and I have no complaints! Keep it up guys!
Just bought a mattress from William at this location and he was amazing. Great customer service, easy process and made sure to get us in a bed that fits both mine and my fiancé’s needs.
We, somewhat impulsively, decided to stop and check out the memorial day sale- I sm glad we did! Wild Bill helped us find the right bed snd frame and set us up with a great payment plan. As active Coloradans, a good night of sleep is paramount, but so is oir budget. Bill was patient and understanding of our questions and discernment.
This was our first mattress firm experience and it was so painless and fast. Evan was knowledgeable and easy to work with. We got a great deal and would recommend this location to anyone looking for a new bed.
Ryan helped us pick out a bed for our daughter. I compared the options to Denver Mattress Co and Mattress Firm had many more options, better prices and the customer service was awesome. Ryan knew his stuff and didnt pressure me. This is a great place to buy a mattress. Highly recommend.
Great experience at the store. Wasnt planning on spending as much but with zero interest financing im looking forward to sleeping like a king on a new king size bed.
Stopped by on a whim to see the find a great selection of mattresses. Store associates Evan and Ryan were very welcoming, and were able to answer all of my questions. If youre thinking about buying a mattress, I would definitely make an effort to check it out.
I had a great experience getting the exact mattress I wanted for a fantastic deal! Evan, the store manager, was incredibly helpful both on the phone and in store (as well as helping distract my toddler son). And helped me find a mattress thats a perfect fit. Thank you!
I came in needing a quality, comfortable bed for a reasonable price and was apprehensive about how the buying process would go. Evan was super knowledgeable and helpful, and gave me several options and recommendations within my budget. He made the mattress buying process fast and easy— I feel super excited for my new comfortable bed!
Evan was upfront about costs and with the discounts we could receive. Good selection and plenty of choices even with the small side of the store itself. Pleasant visit!
First time buying a mattress and Evan made the whole experience extremely easy and informational! The whole experience was a lot faster than expected which was wonderful! Definitely recommend coming here and working with Evan, you’ll be happy you did!
Best experience weve ever had buying a mattress. The knowledge of our salesperson (Evan Kapela) and the way he was able to find the perfect product for us was unbelievable. He listened to our requirements, provided us with several options, insisted we try them all out so that we would find our perfect match...and we did just that. We will be using Evan for all of our future mattress purchases and recommend him to all of our friends.
We went in not knowing what we wanted and came out with the perfect mattress. To be honest, we had a very small budget since we are new to Colorado and Evan was really helpful trying to get something that met our needs and specially our budget, he didn’t make us feel like we couldn’t afford the more expensive mattresses. I would purchase from this store again!
Evan and Ryan were both very helpful in the bed selection process. Both had a lot of good knowledge on all of their products and aided in making the right choice for me. Will definitely be back when a new mattress is needed.
Ask for Evan!! He’s the best. He listened to our needs and found us exactly what we were looking for. So friendly, not pushy. Amazing.
After a very long 7 years we finally decided it was time to retire our old queen and upgrade to a king. Jamie was a great help with explaining everything from the different levels of support to different types of mattresses, protection for our new mattress and payment plans. The selections available were great and he made it all so easy! I cant wait to sleep in our new bed and finally get a good nights sleep for the first time in years!!
Ryan and Evan were fast and efficient with questions. I had a set budget and delivery, they worked in a great deal and haul away schedule. Thank you guys for your help!
Ryan was a huge help! So happy I got the mattress I wanted. He was very helpful, knowledgeable and patient while I tried out multiple options. Highly recommended, great customer service!
Evan is great!!! We have excellent service and he provided thoughtful options for us to save money. We enjoy this experience!
Evan did a great job at getting us the best deal on our mattress. He was very informative and worked with us on price to fit it in our budget. Thank you, Evan!
Evan was extremely helpful with finding the right mattress. He thoroughly explained the specs of the two that I was interested in and explained the terms and conditions. Great first mattress buying experience
Walked in to buy a new queen mattress and have been very happy with Evan’s help and guidance in finding the right fit (in our budget). Definitely recommend coming by here and talking with him when you’re in need of a new bed!
Very helpful staff - Ryan and Evan helped me find exactly the bed I was looking for and gave me a great deal. No rushing or hassling. Would highly recommend to anyone!
I have purchased two beds from this mattress firm location and have always had great service. Evan was extremely helpful and got me a great deal on a great bed. Very satisfied.
Jamie is very knowledgeable on the beds at matters firm. We had a nice experience. Today. We are looking forward to our new adjustable memory bed.
Jamie was great. Was able to get what I wanted and was very professional. I was a bit disappointed as i was told my payment for my mattress would be a certain amount and I get my stuff in the mail and my payment was doubled. So being on a fixed budget its going to be hard to pay the monthly payment but now I have no choice. Very disappointed. If your not sure what the monthly payment is going to be dont make a quote else I would have probably bought them.
Evan took great care. In and out in about half an hour! Listened to our needs and didnt try to over sell us. Down to earth, reasonable service. A+!
Salesman was knowledgeable and very helpful.
Evan and Ryan helped us out tremendously, helping us pick up an item out of stock in store and directing us right to the store warehouse.Professional, and fantastic they did a great job with a work-around solution.
The store was relaxed and inviting, the staff really know their products and spent a lot of time listening to what I needed before recommending anything and when they did make suggestions they were well tailored to my needs. I was able to make a confidant and well informed decision. They really took away all the stress that comes with making such a large investment.
Glad to came here in Mattress Firm Arvada South. We bought our new king bed here and some pillows also. The price were affordable the quality is worth it.Thanks.
Great place! Good customer service and got what I wanted! Evan was a ton of help with the whole process would highly recommend and will back in the future.
Evan was so helpful in explaining the mattress types and differences. He made purchasing simple. I’m so excited for our new bed. Thank you Evan!!!