Thank you Andy for all of your help today. We should have come here first. Folks, if you want to be in and out, order your phone online, they will bring it right to the car. Gladly, they will gladly bring your phone to the car. Thanks again buddy! We appreciate you!

Store was great. Employees were great. Technically is killing the personal touch.

Teresa in the Asheboro store was beyond amazing. She helped us after hackers got us & did so with the up most patience &kindness !!! Very professional & kind!!

This has been the smoothest upgrade I’ve expiernced yet, thanks to our sale associate Mat! He answered all our questions and helped us with our account and upgrade. Very satisfied with his service!

Salesman was very helpful getting my mom a new phone he didnt push something on her that was brand new and to high tech for her to use.

Went in to get my voice-mail on my phone figured out, the girl who greeted me told me what to do. Was very helpful!!

I had great service on may 29th. This group of workers was great.

Great store but I definitely miss Danielle she was always so helpful but still wonderful staff!

I went because i wasnt getting any network on my wifes phone . they told me to factory reset it if it dint work they were going to replace my phone since it dint work i had to make a claim for a new phone saying my phone was damage bit had to pay $200. Very disappointed of Verizon

Ive never cared for them in the first place . When I went in for help with there products we was told they couldnt help . We had called corporate and was told to go up there . Will never have a phone from them not even if they gave it to me

Phil helped me with purchase of a new Phone - so professional and friendly. He went the extra mile, with a smile !!

I went in this evening to trade in my pro Max for the pro. The lady that worked with me was amazing. She was honest and told me the best way to go with what i was looking for. I’m super pleased with how things went. I was in and out in 30 min

If youre pre-paid all they can do for you at this Verizon is swap out your SIM, thats it.

I went with my sister to get her a new phone, they were very helpful.

Sales staff is excellent no there stuff and go out of there way to help you

The staff was extremely helpful and knowledgeable

Wonder service fromAndy Sim!!

If you looked up the following words in the dictionary:-Helpful-Knowledgeable-Personable-ComfortingThey would describe Danielle! She helped us with our account & new phone setup. I left in a better mood than I did when I walked in!

Verizon went from First Class to pure garbage! Everyone is so carefree with your money and your time. I placed an online order to pick up, get to the store and can’t her my device due to a glitch on their end but yet I have 4 different holds for the money. Considering taking my business elsewhere!

I am convinced Verizon might be the portal entrance to hell. We paid $1500 for a phone. Not the payment plan, retail price for the actual phone. They didnt have it in stock, but another store did. Actually they had one, it just wasnt in their inventory so they couldnt sell it, no big deal. Drive to high point to get one after paying for it there. Pick up the phone. The phone is not gold as described. It is PINK. $1500. PINK. I went to back to this store where I made the purchase to show them this is not the phone we paid for and they said theyve already done more for us than they have to. And insisted that this PINK phone was gold. To be clear, they waved a $40 upgrade fee. (A generous 2.67% discount that I did not ask for.) I just gave you $1500 for a GOLD phone. Thats nice that they waived a fee for wasting my whole day. I appreciate it. Really, I do. However, I found the whole thing more insulting than anything since they gave me this 40 dollars on account of some jack leg who works there making unauthorized changes to my account at some point without our knowledge. We have been Verizon customers for 13 years (since it was Alltel.) Its pretty clear that they could care less about their customers. Im guessing Verizon is doing so well as a company they dont actually need customers. Oh and I added a phone protection plan for $17 a month for a phone I do not have since I returned it which ended up being another fiasco. If you have someone in your life that you absolutely HATE, drop them off at a Verizon store. The stress and annoyance from being in there will certainly kill them. I deeply with I could give them no stars.

Great place with excellent service and knowledgeable people.

Very good customer service assistance from staff!

The store was clean and the employee were nice enough. I just went in to buy a phone case for my new note 20 and when I picked one out and went to pay for it there was no charge for it so I spoke with a manager and he didnt understand why there was no price on it. So I wait for 45 mins. Just to buy a phone case. I will not be going back to this store for any reason .

I had to visit here 3 days in a row. Not their issue. They were friendly, followed distancing guidelines to a tee, and once I got my issue figured out from another cell service, they got me what I needed with a helpful smile. The only aggravating part is they arent allowed to touch much of anything you may have which makes it difficult to get somethings done. It is a bit frustrating to pay as much as you have to do, then you end up having to do most of the work yourself - not the employees fault, you could see their frustration as well. Otherwise, very friendly environment.

I had to go into the Asheboro Verizon Store this week to upgrade two phones because there was an issue with my attempted online order. Joshua Cross was my representative and did an amazing job solving my issue I experienced when attempting to get my new devices online. I cant thank him enough for taking the time to make my Verizon experience a good one!

Fast and Friendly Service! Make sure you check for the best plan available.

Danielle helped me with my new phone & account setup! She was so personable & bubbly. Hands down the easiest phone experience I’ve ever had. Awkward silence? Never! She treated us as though she had known us forever. Huge shoutout to Danielle for everything!!!!

Best Verizon around! Excellent customer service.

Verizon is the worst company every. If you care about you sanity dont do business with them in any way.

The man at desk #3 at the Dixie drive store from 1-1:30 was great! Very patient and understanding, great listener and very helpful! Thanks!

Everyone was very friendly and really took care of business

Very nice people the lady that waited on us was very helpful and very informative

Very efficient service. Questions answered quickly

Not happy at all

Slow service

Fantastic store and even more fantastic staff, very clean!

Very helpful on all their products. You get what you pay for. Amazing network. Would never leave this company.

Upgraded all 3 phones...Phil and Corey made our visit exceptionally pleasant. Both are very professional at their job and very enthusiastic to take care of their customer. I wish everyone can have a chance at the Phil & Corey experience!

Great staff and friendly. Always taken care of. Weve been with Verizon before it was Verizon. Any time I have a question or problem with phone or account the store or call center has always resolved it. They have a lot of selection of phones and the newest versions.

Worst customer service that I’ve ever experienced at any retail establishment. I gladly take my business to the Greensboro store where they don’t make their customers wait an hour while two of their employees do nothing and the so-called manager has an attitude problem when obvious issues are raised by multiple customers. Save yourself the time and anxiety and go to another store.

Great service.

Their service and data speeds are incredible. Wanna know what isnt incredible? How horrible the bill is. Just no. Dont do it. Youd save more money by just making calls with a shoe.

They are scam artist

Horrible 🤦🏾‍♂️😭

I had a appointment and they did not show up

Really helpful and nice

Worst place ever really bad customer service 2 time they need more good workers 🤬🤬😡😡😡😡 I cant believe how they are they really don’t no what there doing

Working with Phil is GREAT

The store looks great but they could do something about service there has to be a better way to keep the lines down

Great customer service!!!

Do they even know what business casual or business professional looks like... and dont bash other places of work just because you dont work there. Ive never walked into an AT&T and heard negative comments about Verizon. They just want to help me. But I can never get any help in here with anything unless Im coming to buy.

I have to wait a long time every time I have come and just left each time. 3 times actually. I just bought my S10 from a different location in a different city from a different Verizon. I am in sales and have a young child in the evenings. I do not have a long time to wait when I drop in between visiting clients. The last time was for a replacement screencover. Had to leave from waiting so long again and will buy elsewhere.

Andy is the man!

Over priced

Not too bad ...But you didnt have a choice. Now do youIf you haveVERIZON you go too VERIZONFor WHAT you need ....The sales people are all about the sale ..In out that will be 300.00Thank you and come back soon..

Very professional and courteous staff. Do not believe everything you read! Much better than any other cellular provider in the area!

Professionalism is off the Charts! The best

Only 1 person there that truly tries to help customers! Most of the others are just there to push stuff on you that you dont want! Insurance on the phone is worthless. Always try to give you a refurbished phone even though your phone is a few months old and you paid almost a thousand bucks for it !

Had to go to boost mobile to get a phone Verizon phone tore up could not get hold of Verizon tried for three days store in asheboro closed for several months was put on hold for two hours their service was as great just cant get hold of customer service

Great

Took a quick break from work and rushed to the store because my phone wouldnt charge. I met Associate Mack who didnt hesitate to welcome me and helped me right away. Not only did he fix my phone, he went above and beyond to educate me on making room for more storage on my phone and knowing when to keep your old phone or upgrade. It was clear he had my best interest in mind and wasnt just looking to make a profit. Mack, youre the best! Thank you! -Asheboro, NC

I bought a Google pixel 2 and Theresa was the tech who helped me get everything switched over. She was phenomenal! She explained everything to me and was extremely patient. TRUE PROFESSIONAL!

Go see Jennifer! Shes the best! Very knowledgeable and professional. Teresa is also great!

This store is horrible #1. I’ve been lied to over and over again when asked to get a tablet I got 5 years ago off my account they say they do but never do they just suspend the line which becomes active again after so many months. FINALLY after contacting Verizon directly they deleted it. They are out to steal and rip off customers and corporate obviously supports this because they do nothing about it. My bill is $300 a month and I’m over it! BYE Verizon!

Been customers for over 20 years and new customers off the street get better deals on a new phone one has to change phone number that we have had on our phone over 20 years to get the free 2nd phone on the buy one get one free.

Really bad service they don’t no what there doing to be honest I am really Disappointed they tell you one thing and then is a different story they need to teach them before they Start working there 😐

I wish I could give them a negative score. I went in today to purchase a new phone. After deciding on pixel2 i informed an associate what I wanted. He disappeared for a few minutes and when I saw him again he was greeting a lady coming in the door. He the proceeded to help her and get her set up after he was post to be going to get my phone. I asked the ppl behind the desk about getting me a phone and was told Id have to wait. I patiently waited for 45 min after this asking a couple times if anyone else could handle my request. I finally had enough and chose to leave. And to beat all as Im leaving out the door they ask if I was leaving and why. Then proceeded to tell me that they would be able to help me shortly. Needless to say I left without the replacement phone I needed for my work

Greeted at the door, no waiting. Wanted to see bluetooth headphones by LG. Purchased a set and was out the door in about 10 minutes.

Always helpful and employees are nice. They have an efficient system in place to add you to the list so you will be waited on in order of when you walked in.

Sales personal are great management not so much.

Have had no bad experiences here. Teresa is amazing! She knows what she is doing and is EXTREMELY nice!

Danielle was very helpful and patient while dealing with us answering all questions till we fully understood. Excellent rep

Was basically lied to just to make a sale. Employees were more worried about joking around than actually taking my account serious. Danielle did not even know how to set things up properly and then lied about what I would receive in return. Will never go back to this store, very unprofessional and dishonest. Beware!

The older guy that works on the store was so rude and very unprofessional to his customer. If your customer was trying to open line and he didnt know what to do, you are supposed to help not to give some bad attitude and laugh about the situation. He needs to retire. Also the other guy said that it was rude to talk to another language. Whats wrong with talking with your first language with your siblings? Never going back to this store because of the old white guy. Like really he was supposed to help make his customers understand everything but all he did was give an attitude.The only one that I think knows what he is doing was the Asian guy. He is friendly and really knowledgeable about the line/gadget etc. left the store with nothing. Wasted my time.

Had some help from one guy who was really helpful and between him and the manager that day they should get 5 stars and the store is nice and clean, but I had to go back to turn in an old phone, and it was garbage the associate this day had no idea what he was doing and no one would help him with helping me. I was in that horrible place for almost 2 hours!!!

I was blown off by two specialists who told me to go home to get my information transferred to my new phone. If it wasnt for Phil,who at least tried to help, Id give this store a 1 star. Even Phil failed to give me enough information before sending me home. Eventually I drove to the Verizon in Albemarle where the service was excellent, and they transferred the information with ease. Difference between night and day.

Always great service when i go in to work on my plan or phone upgrade. Jeremy Medley is always the one i go to cause i know it will be right, and the process will be very fast and easy.

People seem to just want to push you in and out. They dont ever have the deal you want and they just seem to not care. Wish things would step up if they do I will give more stars.

Fairly prompt service but the sales tech changed some settings in my phone without even asking if I wanted them and certainly without me authorizing them.Ill be on my guard next time. Id switch carriers if I could.

I needed Repair service for my phone they could not do it I have a Verizon phone and service from Verizon and they couldnt help me

Good customer service!

Very nice helpful young man. Answered all our questions and gave us several options to consider.

Very helpful.

They have good plans and helpful staff

Way over priced for service. I was paying 75.00 a month. Once I use data for about 16 days they cut my data off. Should be unlimited for that monthly fee.

This ratings for the store. Sadly, I hate paying Verizons High bill, but I live in the middle of nowhere so I need their coverage. The store itself is fantastic the people are quick and very helpful.

I went into the verizon store back in December to purchase 2 new phones and add to line. The rep, Crystal processed the transactions for both phones. I noticed when the bill came out it was high and could not figure out what we paid for on that day. Go into the store and the rude rep, said they did not have a receipt of us paying the amount and there was nothing she could do. I have never actually seen a store that you cannot trust to email you a receipt because they dont do paper copies, apparently and then charges disappear before you receive the receipt. I want to know what kind of customer service tell you there is nothing they can do about money being misplaced. I guess you just have to sue because I am sure the cameras work in the store and can show what happened to the money. Yes, and let me not forget the rep that assisted me was fired because she already messed up a lot of accounts. Sounds to me like Verizon couldnt account for more than loss money but loss accounts. I will also mention that if you go in this store and then go to another Verizon they want be able to help you because apparently they cannot figure out what Asheboro store be doing. Should this store be closed or what?

Very friendly service. Eric the rep was very helpful. Teresa is awesome.

This last visit to Verizon was good. I was pleased with Dianas knowledgeable and professional service when it came to choosing new phones for my wife and I. Her courtesy was also very much appreciated.

My visit to Verizon was easy and painless thanks to Teresa Thomas! She goes above and beyond when it comes to customer service.

At least they smiled while they kept me waiting to provide no resolutions to my problems!

Im a sales person disliker. Sorry but I dont like pushy people. Good store. But they wouldnt give me a total cost of the phone and plan that I wanted.

I would just like to say thank you for the wonderful customer service that I received today. Everyone was very helpful most of all Andrew. Thank you. You will be getting all of my families business!

When I switched, they told me id be getting a switch promo. Didnt happen.I get two bars LTE, girl there tried to tell me it was my launcher. Funny my hotspot doesnt have a launcher and it only gets two bars also. Going back to TMobile.

We walked in, told Josh what plan we wanted, and walked out with a working phone. Easy, simple, excellent. Go Verizon, and dont fall for the Strait Talk deals like I did.

The young associate that is of Asian descent is the only one that knows his job and seems to want to genuinely help you. Management and several employees standing around chatting with each other on a 45 minute wait for service. I waited 2 hours to be treated like an idiot for needing help setting up a new phone. Totally recommend the new Verizon Store next to Randleman Walmart. If you have to go to Asheboro, ask for the gentleman of Asian descent.

They did not appear to be business professionals, they have lime green grown out acrylic nails on that looked dirty and unkempt along with the female wearing them, the other sales associates had visible tattoos and piercings as well as messy hair. not one person in the entire store could help me with my SIMPLE issue I was having. Very disgusted by the experience. So note to self, if any high school drop outs are needing a job, apparently Verizon in asheboro is the place to go. McDonalds employees are more educated and more professional.

Little bit of a wait.

Hated it. Upgraded my phone and they overcharged my car by 350$ and proceeded to tell me I would not be refunded that day- manager was very rude and offered no help and played on his phone. I waited over an hour before I was helped and I didnt even get an apology. Verizon already steals from us on our bills!!! Can we at least have decent service? Ha!

The Staff was most helpful and knowledgeable,and took time to help me with my purchase.i highly recommend their store for all your cellphone needs .