Waited awhile to get the battery replacement appointment, however today went flawlessly with John Thanks for the care of my phone and staying on schedule.

Just buying a new phone can be very stressful to the older generation which I’m part of. But went to CityMac and was helped wonderfully and kindly by the young man. He not only reprogrammed our new phones but wiped our old one so we could give them away he never criticized that we didn’t have our passwords memorized nor did we have them in our phone so many things we don’t have and Then we brought them in written it in. He just continued to be good-natured and helpful and take his time with us a wonderful experience I will go back there in a minute

I have an older mac (now considered vintage) that I purchased at CityMac. They have given me stellar service and have taken many extra, relatively inexpensive, steps to help me keep it running. Due to word of mouth, I tried another mac dealer at one point who charged a lot more to look at it and basically told me it was time to buy a new computer. CityMac has kept it running two years since then with very little money invested. They have thrown in several extras for free (like a better battery) a long the way. In addition, they are prompt, friendly, and courteous. When the time comes, I will definitely be purchasing my next computer from CityMac.

Sam (at CityMac) made things quick and easy. She understood immediately what my problem was, and solved two issues within five minutes.I wish she had taken one more minute to teach me exactly what she did. I know she would have done so if I had asked---but that was my fault, not hers.Wish every service person in America had her skills and grace.

The woman who helped me was extremely helpful and patient. My phone needed a display replacement and it got checked in and swapped out in just a few hours. Very seamless. Thanks Gang!

Experience was great. Sam was very quick and efficient, able to multitask well to help other customers at the same time. Definitely plan on going back for anymore electronic things!

I was greeted by Dillon as soon as I walked in to the store. He thoroughly understood my problem and assured me it would be an easy fix. I waited 20 minutes and my phone was completely restored. He assured me that I could call back and they would be glad to help me again. Dillon represents the type people you want working for you to make a successful business.

Dillon was amazing. I was there waiting when they opened at 10 and he opened on time and let me in and immediately began to listen to my problem. He was kind and knowledgeable and even though the techs are not there on weekends, he understood the urgency of my problem as a remote worker for a company in another state and he tried to help me. He was successful and because of that I can do my job. This is my second time to go to City Mac with SERIOUS Mac issues and they have been so courteous and helpful, never dismissive or rude. I just love these people. If you have a mac and need help or if you want new mac products I would recommend them highly. On a scale of five stars, I give six. Really fabulous to have this kind of service nearby since my job and sanity depend on it. Thanks to all but especially Dillon. -- woot - love the sound of a dead mac powering back up!!THANK YOU THANK YOU.

Thank you so much CityMac. I’ve been stressing all day about my laptop not charging (working on a deadline) and thinking I would have to drop $$$ to buy a new one or fix the computer. The nice guy at the counter checked my charger and was able to get it working. I also didn’t know the name of an adapter for my phone and he was able to quickly get me one and it was affordable priced. Thanks again!

I needed help with my iPhone not charging. They were courteous and offered to take a look. When the technician returned with the phone he said it had some debris that he was able to clean out and showed me it was charging again. I reached for my wallet to pay him but he said there was no charge. I appreciate the professionalism and the help he showed me.

Sam was fantastic helping me with my security issues on my ancient MAC computer. She offered me several options and I’ll be bringing my device back next week for an update. The service level at this store is excellent bar none! Thank you!

I was very stressed because I was locked out of my new phone.Lane(?) was so great. I was very satisfied4 out of 5 stars because there was a long wait time for other customers even when they were just picking up something

Wow. I can be a bit intimidated when entering a computer store. But this staff was incredibly approachable.Sam was friendly, attentive, and solved my issue. She made me feel as though no question was too silly to ask.

Customer service at CityMac was amazing! The girl who assisted us was very helpful and friendly, and even patient with my mom (who even got on the phone to call someone else for a password at one point). She also helped me locate an HDMI adapter that I needed, and was supportive when I started talking about my ex-girlfriend. Plus, she helped me delete all of my old pics! Just a fabulous time at CityMac. Would go again.

I couldn’t have asked for a more supportive and attentive experience! I was visiting the United States and took my computer in to CityMac, very nervously, I might add.My touch pad was not functioning properly. I was put at ease very quickly, and told that I would need to leave my computer for a diagnosis. I was told it would take just over 24 hours. Sure enough, I received a very friendly phone message that my computer was ready for pick up. I expected a huge bill. However, I was told it was an easy software fix and there was no charge.Thank you so much, CityMac.

The staff were incredibly friendly and informative. They made sure to assess the issues before charging me or assuming it was something routine. It turned out to be a simple fix rather than a battery replacement. They were extremely accommodating and generous!!!

My phone had totally stopped working after I tried doing the latest software update. I brought it into the store and Wes was able to update it and get everything restored back to normal. Im so grateful. Thank you!!

This was the best Apple store Ive ever been to. Dillon Farley was fantastic. Helpful and smart and from now on I hope I can always use this store. Very clean, uncrowded, helpful people. Thank you Apple. Thank you Dillon.

The staff is very helpful and knowledgeable - Sierra Is especially friendly and helpful! We purchase our phones, computers, laptops -everything there and they service it. All is seamless!

I don’t know why you would go any where else for your iPhone or Apple products or services. I had to learn this the hard way. I purchased a phone at Verizon today and found them to do little other than just sell me the phone. I am a bit technologically challenged and hadn’t been backing up my pictures on my old busted phone. Long story short, I was on the verge of tears in Verizon when they told me there was little they could do to help me retrieve them. Verizon actually sent me down the street to CityMac! When I walked in I was immediately greeted by the friendliest and most competent employee named Dylan. He assured me he would try his best to help. He was able to retrieve all of my data and pictures and was even kind enough to help me set up the phone. I can’t say enough about Dylan’s professionalism and CityMacs competence and customer service. They are a keeper.

So very helpful! My “issue” setting up and unmuddling a family member’s new iPhone was patiently and rapidly taken care of by the friendly staff at CityMac. Great customer service interactions seem so rare these days. Will return again. :)

John assisted me today; he was very knowledgeable, helpful, and friendly. He helped me pick out the laptop I needed, and I am very satisfied with with my experience at City Mac and my purchase. Would definitely shop there again.

Excellent experience. Staff was knowledgeable, friendly and quick. They were very aware of customers’ needs, and were easily able to deal with multiple situations without making anyone feel unimportant. Will definitely revisit. Highly recommended!

Dylan was extremely helpful in figuring out why my emails aren’t coming in and I didn’t have to make an appointment to get the help. He then helped me with information on new devices and I will definitely return to CityMac when I’m ready to buy. Great customer service. Thank you Dylan.

I came into City Mac with an AppleID question on a new phone I recently purchased. Dillon was incredibly helpful and patient with me, and walked me through the process of getting it figured out. He was very friendly and earned my business for all things Mac (and Verizon) moving forward!

All the employees at City Mac are great! Super nice and helpful! I was a little disappointed that they stopped giving out temp phones especially since IPhone 7 has a recall and they know people are bringing it in for repairs. But that has nothing to do with those who work there and is outside of their control! That is more of a complaint about CityMac as a whole.

The sales rep who helped me was great. It did take longer than expected, but they seemed to be a bit new and needed some help from the store manager. I appreciated their hard work and being able to work with the same person that I placed my original order through.

I had a very satisfying experience at CityMac. Dillon helped me chose a new phone and then evaluated my Verizon plan. I ended up with an additional data line and a new phone for the same rate I was already paying! Same monthly cost....but I’m getting so much more. All the staff are friendly and knowledgeable. And the service was fast! Definitely recommend CityMac.

My phone battery swelled up, pushing the screen away from the body. Took it in, was helped immediately, and left the phone for a new battery installation. It was fixed sooner than promised and works perfectly now. City Mac employees are very customer oriented and its a pleasant environment. Technicians are great, the people out front are, too. Super communication and advice. Highly recommend.

When I needed to replace my old phone, we returned to City Mac because of the excellent help we had received there on our first visit. We had worked with Dillon and did so again. Dillon Farley is knowledgeable, patient, and so pleasant and helpful! He answered all my questions and made good suggestions about my options. I am very pleased with my new phone, and I highly recommend City Mac and Dillon. We will definitely go back when we need help with our Apple devices.

The two times I have been to CityMac, the technicians have been informative and very personable. Today I saw Darren [I hope I have that right] He solved a simple problem and didnt charge me. I didnt need a new battery so he saved me money! I have an IPhone and they always help me with how to get better use out of my phone.I highly recommend CityMac!Sally Carter

I am always pleased with the level of service and depth of knowledge of this Tunnel Road team. Today Wes went above and beyond with both.Not only did he solve my presenting issue, he offered services beyond which I was there for which avoided what could have become future complications.Thanks to this Tunnel Road team for continued exemplary service.

One of the best experiences I have ever had dealing with a problem with a computer device. I-pad battery shot, dealt with a young man named Wesley who was kind, considerate and knowledgeable, led me in the right direction, solved the issues. Can I give more than a five star rating??

City Mac was very kind to me today. They have the customers best interest in mind. I will not go back to best buy. These guys rock

City Mac staff were helpful, knowledgeable and available. While repairing my phone, they offered me a loaner phone to stay connected to my phone needs. Following the repair, the techs assisted me in restoring the correct version of my back up; and were kind and patient. I definitely recommend our local CityMac.

Fabulous! I came in frustrated to tears. Damion was very patient and checked out everything and found a solution. I’m very grateful. My new XR is now working even though several of my text messages were permanently lost for no apparent reason and with no explanation. Thank you so much!

The customer service is amazing, and I am without doubt that any computer will be taken care of. There are also tons of computers and gear that you can test out! Great place.

Dillon and John were so incredibly helpful at City Mac! My older laptop died and Dillon spent over an hour with me helping me decide which Mac to buy. He was honest with me deciding which would be the right fit for my work, and I was not pressured to get a more expensive Mac that was not necessary for my use (which I have felt at other stores in the past.) It is so great that we have these Mac experts in Asheville for any future questions!

I was very happy with these guys. They fixed my MacBook Air. Very quick turnaround. I will definitely use them for my apple stuff from here on out. 👍

These folks know their stuff and will do everything in their power to make your experience as pleasant as possible. Wes was unbelievably helpful. Highly recommended as THE place to go for Apple products and service.

Extraordinary service. Patient, empathetic, kind, knowledgeable, speedy, encouraging, educating - the whole gamut of wonderful customer service skills. The staff found easy solutions to my difficulties and had me up and running in no time at all.

Leif was very helpful and answered all my questions. Apple care was set up quickly as well. Thanks!

Made it easy. Answered all questions. Gave good advice.Only thing I’d change is choosing color of iPad. Don’t think we talked about it.

City Mac agent was knowledgeable and personal. Easy to work with and answered all questions I had. A pleasant experience.

I use this Store for all my Apple devices.. cell phone, lap top and desk top computer. Today my computer was malfunctioning and Damien suggested I have it checked for malware. He said I could bring it right in. I did, went and got a cup of coffee before going home and then got a call 40 mins later that it was fixed.Damien took time to explain how to avoid malware, installed a screen protector on my new phone.. purchased from the store recently and I was off.Would be very interested in computer classes should the owners start offering them again.

Dillon was perfect! He had answers to all my questions. And had me in and out in great time with everything I needed. Thanks Dillon!

I had been having a terrible time with my phone that last 3 months with it charging or using headphones unless I wrapped the cord around my phone and held it just right. I was to the point where I could not get it to charge at all. I was about to pay a $200 insurance deductible to replace it or spend $1000+ on a new phone. They cleaned my charging port out for FREE and it is working like new. Really simple issue but they were happy help like it was nothing. Really impressed with the customer service of this location.

My experience of shopping and purchasing at CityMac was wonderful. My salesperson, Dillan, was extremely knowledgeable about the products and was extremely patient with all my questions and requests. He made sure that I was making the right choice for my needs and that I was totally comfortable with operating my new device. I highly recommend CityMac on Tunnel Road for your Apple needs.

Never knew this place existed. They were amazing, helpful, friendly, and super fast. Would recommend them to anyone needing any i-help with anything. And will definitely be back.

I would highly recommend going to CityMac for all your Apple repair needs. They were clear, efficient and extraordinarily reasonable. Thank you!

Just had a great experience at CityMac on Tunnel Road. I had to buy a new iPhone after having my old one for 5 years and I had a lot of questions since my old iPhone was totally out of date. Anuj was extremely helpful took a lot of time to answer all my questions, set up the new iPhone, show me the new technology, get all the stuff transferred from my old phone. He went above and beyond and even helped me put on protective glass and new case. I thought I would have to go to Verizon for the transfer all my info after I bought the phone, but CityMac is able to do it all there for you and with much better customer service in my experience. I would definitely highly recommend CityMac.

I was treated very professional. The associates were very helpful and understanding. They addressed my needs very quickly.

Friendly service! Took slightly longer to restore my mac than estimate, but not much and not a big deal. They were very helpful!

Top notch experience! I was helped in a timely manner, and everything was taken care of faster than expected. Anju helped me out, and went above and beyond from start to finish getting me set up and good to go.

The associates in the store were helpful and friendly. They resolved the issues we had promptly. We will continue to use this location for all of our “Apple” needs.

I was very pleased with the help Dillon gave me. He found an immediate solution to my problem and discussed my options for a more permanent fix. My iphone is now working and it wasnt before

Fast turn around fixing my wifes iphone screen. Much better than any box store.

Fantastic service today! Dillon was incredibly helpful. We were in and out quickly with all of our questions answered. Thanks!

Hagen was incredible...patient, expert, supportive. He made getting my computer fixed an educational, informative, and pleasant experience. He is the reason I would come back to CityMac for assistance and support. You are fortunate to have such an individual as an expert on your support staff. Even when I got home he continued to provide me support to successfully get on my network and back up important data with time capsule.....

Did a great job repairing our iMac. Cleaned off all malware as well as replacing hardware. Really nice people who were very kind to my 94 year old father who asks lots of questions.

Dylan was outstanding. Maybe the best tech rep I’ve ever encountered. Very helpful, thorough and good communicator.

My computer had me locked out but they were able to get it fixed in no time at all.Sure am glad we have them on Asheville.Very helpful and clean store.

I am so glad I have CityMac on Tunnel to go to!!Ian DeLoach has always been so professional and helpful with positive results every time.I will always take my Apple business to them!

I was helped immediately by a pleasant gentleman named Dillion Farley. He explained my problem sufficiently and reassured me that my problem was fixable. He gave me the approximate time it would take and suggested I walk around which I did. On return everything was in working order and Dillion assured me the cause of my problem was not uncommon, making me feel better. He then gave me his card and I was told to call or come back if further problems.

I worked with John this afternoon and he spent almost 30 minutes with me trying to troubleshoot my iPad. He was awesome, patient, and did it all without any expectation of a repair fee or anything. This place totally rocks.

Sam was great!! Most helpful with upgrade purchase, phone order, data transfer, answering questions, providing helpful tips.

Customer service was absolutely fantastic. These folks really know their stuff. Thank you for helping me out! I’ll certainly be back!

In need of a new iPhone, I recently visited the local Verizon store but left without getting one because of the pushy sales tactics. Today, after my old iPhone froze up, I decided to try getting one at CityMac instead. I am so glad I did. What a difference!! No pressure, just good and helpful information. John Passalacua helped me, first by fixing my old phone, then by setting me up with a new one that will better fit my needs. No pressure, just straightforward answers and a pleasant demeanor. I’ve been a CityMac customer for more than a dozen years, and this is why. Thank you!

The folks who work here are wonderful and accommodating. Very helpful and polite. Know there product well. Highly recommend

Great experience! Wes was very helpful and went out of his way to help me resolve my issue quickly. Thank you citymac!

Excellent work saving the contents of my phone after iTunes locked it up. Many thanks

Disappointing customer service - twice. Stopped in on Sunday with daughters iPhone 5c. Staff member performed a battery check that showed a depleted battery. He recommended that we call on Monday morning to check availability of replacement battery with technical staff. I called on Monday morning requesting availability of replacement battery for the iPhone 5c and was told that they had multiple batteries available. I asked for re-confirmation and was assured that they were available for the 5c. My daughter stopped in this afternoon with her iPhone and was told that the batteries were not available and that Apple no longer manufactures batteries for the 5c. Why couldnt either the staff member who performed the battery check or the technician who confirmed the availability of the battery have let us know before we wasted our time coming to the store. It will have been our last visit. Very disappointing.

Ben and Dillon were awesome! My phone was broken and they not only fixed it for me, they also helped me set it back up and retrieve my old information. Outstanding costumer service. Very helpful. I highly recommend this location.

Sam exceeded my expectations of customer service! She was so knowledgeable and helpful. I would recommend CityMac to everyone.

What had taken me 36 hours to attempt to accomplish, took these guys 15 minutes. They were kind, patient, and truly cared about my experience. Thank you for your help!!

Dillon Farley helped me with extraordinary service. Realizing that I am not of a tech savvy generation, he went out of his way to solve my problems. I am very grateful and will not only go back for my needs, but I we recommend it to others.

Regrettable experience. Discouraging. Staffs smiles seemed less than sincere. I was offered slow service that was very very expensive.I then contacted Apple directly.From Apple online- on the same matter -, I got super service for a small fraction of the cost offered by CityMac. Apple made me feel great, saved me $. Apple gets 5 Stars from me. Apples superior business left CityMac in the dust.2 stars for CityMac. Even Osama Bin Laden got 1 star.

Guys were very helpful. I got there 15 minutes before they closed. They didn’t rush me out. Helped me with what I needed and took there time.

My issue was met quickly, explained in good detail in a pleasant manner. I am very satisfied.

Honest and decent people with great attitudes. Would not ever again go to their competitor.

I had updated to Catalina on my Mac and it screwed up all my programs and I had no access to my computer. I am a novice. I went to CityMac on Tunnel Rd in Asheville for help. Ian the service manager was so professional, knowledgable, patient, kind, and helpful. Ian went way beyond his job description in customer service. My Mac was fixed in less than 24 hours & up and running. Its now functioning better than it was thanks to Ian. Would not hesitate to use CityMac again, they would be my go to. Excellent customer service.

The little blonde girl this morning was so kind to walk me through the process I need to turn off find my iPhone!!!Great Service!!!

Very courteous and knowledgeable customer service. I bought a new MacBook pro and the assistant was very helpful in guiding me towards a decision.

I had a recent repair on my MacBook Pro. Excellent customer service and qualified technicians!

I had a problem with my iPhone and went into CityMac in Asheville and the representative Sam helped me right away. She is very knowledgeable and professional. Thank you San and CityMac!!

Excellent customer service, they helped me when no one else could !

Great experience at CityMac yesterday. They were very helpful and courteous on the phone, and more so when I came into the store.

Dillon Farley was a great help to me in getting my new phone set up. I highly recommend these folks!

Super professional and friendly people here! Anuj was super helpful. I’ll definitely be back to this store for my computer and phone!

Quickly and easily took care of an issue with our company iPad. Drop off and pick up were both efficient and the cashier was very nice.

Very quick and efficient customer service. The two employees I encountered and interacted with were very respectful and tried their best to assist me and all other customers with kindness and undivided attention.

Only one other person came in the store while I was there. The person helping me said, excuse me in the middle of a question, went to straighten up a display and then walked in the back never to return. She was helpful to a certain point but her general knowledge of the different computers-pro vs air, was average.

I am a repeat customer. A single mother, financially responsible for 3 iPhones, 3 iPads, 3 Apple laptops, 3 iPods and I’ll never go anywhere else for my Apple electronic needs. Ian is incredible, his service was above and beyond exceptional! He was courteous, thorough, professional, he explained everything exceptionally well, he really listened to me when I explained my specific technical specifications and needs. That is a rare and refreshing experience to have this day in age. Thank you Ian, thank you CityMac, and thank you Apple. Ian is the type of leader that will grow your business exponentially.

Friendly and knowledgeable staff. I appreciate how they manage expectations. For years, they have under-promised and over-delivered every time.

The employees at this store are the best. Always helpful to clean up my messes on the computer! Just wish they offered tutorials.

I changed from Windows to Apple and it was so much easier than I thought. Great service and instruction in my purchase of Apple Air. Thank you!

Great experience and very helpful. I dropped my phone and the case separated, I brought it into City Mac. Mickey was very accommodating and the technicians fixed it within minutes. Thank you!

Iaan was more than helpful, professional, patient, able to handle a computer that was 11 yrs. old and filled with troubles. I really appreciate their knowledge, skills and expertise and customer service could not be better. Thank you sooooooo much!!!

Last week, I brought in a iMac for diagnostics and upgrades. Ian worked with me and went above and beyond to support the process. He took the time to answer all of my questions in layman terms. He was also patient and kind, which are two virtues often missing in customer service. Ask for Ian!!

Fantastic tech at the entrance to the store. Worth the drive from Hendersonville !