No idea why workers all walking looking at phone and cross lanes and cut you off. Not to mention they block isles with their stocking carts and have to go all the way around. There is no customer service anymore and not worth going to. People matter and they don’t get that. If everyone said he’ll with them and stopped going they would care!!!!

I was so very disappointed!!I have worked retail most of my life. I have also, been a Walmart employee. I know the training that employees have to go through and test over...Customer Assistance is part of that training!!This particular day we visited, we needed assistance in the pet area for some dog food. We found an associate and asked if we could get some assistance. To our surprise, we were told, I dont work in this area. Youll have to find someone that does.From remembering my training I went through to become a Personal Shopper...it does not matter what department you regularly work in...if a customer needs assistance...YOU HELP THEM, no matter what!Inform the customer...I do not normally work that area, but I will help you to the best of my ability or I will try to find you someone that does work that area regularly. As a Walmart employee CUSTOMER SERVICE IS #1!When Mr. Walton was alive, he would come into the stores without anyones knowledge. He would do so just to check the stores customer service. He was known to fire people on the spot for giving poor customer service.But being a person who has worked retail, the stores customers are always first. You wouldnt have a store to work in without customers. Therefore, you wouldnt get a paycheck.I was so angry and disappointed with this particular store. I havent been back. I have ordered things online. I dont know if I want to go back.Everyone be cautious when you go...you just might be having to help yourself, because the employees really dont want to help you at all.

My dish soap had about 1/3 of it missing, see photo. Cant believe they did not notice that. 😢

Always empty shelves, no cashiers, always have to use self check out. Some of their employees are very nice and helpful, then you have the ones that act like theyre doing you a favor. Sure hope it improves.

I am visiting family in a nearby town, and couldnt find several items I was looking for at their Walmart, so I drove over to this store. We found what was needed to make many things on my list for upcoming event, and what I couldnt locate, I asked about. Associates were pleasant and graciously helped. Store was clean. saw more people wearing masks in the store, which is required, but makes us feel more comfortable, when applied. .

Headed through on my walk, had to pick up stuff, great experience friendly door greeter, everything well in stock, friendly cashier, sad though the register was out of big bags for larger items though, but still good to stop by and go through.

Nice shopping experience. They do have carry out if needed.

Went to the eye center to order my new glasses. Staff is friendly, helpful and understanding of what youre looking for.

Its Walmart you could always find things there at a good price.

Produce fresh lettuce vegatables over ripe. Your shoppers really need to pick fresh produce and LOOK at the expiration dates. No one wants to buy something expired or expiring in 2days. Do better Ashtabula Walmart. Im gonna go to Giant Eagle.

Nothing on shelves...no dogfood or cat food or anything else. And the rest of the store is just as bad. Nothing on the shelves.

Clean store. Staff is plate friendly. They need to have more checkouts open I dont appreciate having to check out my own items

There are never enough cashiers before noon and seem to be lots of self checkout registers. I will never self checkout. I am not on the payroll so why would I want to ring up my own stuff and bag it too!?!? Give me a break.

Its my Local go to. They just started staying open a little later which helps tremendously. Their choice of womens clothing is always FANTASTIC!!! They had the prettiest watches marked down to $3.50 yesterday!!! Nice ones!!!!!

Not a bad place to shop, I just wish they would have more cash lines open.

Not sure why, but I had to wait over 45 minutes in the curbside pickup for my order. Staff was polite, but still, 45 mins is a long time.

Every Walmart I have shopped in has raised the prices by at least 25 percent Walmart only wants your money. Walmart no longer has a greeter and inside the store most of the employees are rude. I think Walmart will end up out of business like KMart.

Made a curb pickup order and it was delayed took a very long time for it to be ready and many things were “out of stock”, a case of water was listed unavailable. They often substitute items without asking for approval which I really dislike. I am very unsatisfied with the transaction and believe there needs to be changes made to this service to improve it. I reduced my previous stars for satisfaction.

Found everything I was looking for and the cashier was super fast and dry friendly.

5 star cuz u can still pay in cash

A place I do most of my shopping. Good prices. Good Walmart rewards credit card. I wish they were open 24/7 like they used to be. I’m not sure why the strict hours still. Not sure why it was changed to begin with. Less people are always there very late or early in the morning, so not much of a risk in catching COVID. Some of the workers are very friendly. Some others are very rude, don’t seem to want to help when in need, and don’t seem to like their job very much.

The store is never stocked. Literally you find shelves completely empty. This is not due to covid this happened with this store years ago. Also they only open maybe one or two lanes and expect you to use the self-checkouts but dont even open all of them up so you wait no matter what. Youre all so paying to do their job for them. If youre going to have me to scan and bag my own groceries then I should get a discount for doing so. Especially when you have people standing there watching you do this. Heres a thought put them on registers. I only go to the store if I absolutely have to. It is senseless to go to a store that doesnt have half of what you need. Other Walmarts close by are not like this the manager should be fired

Self checkout closed.. no control over the shoppers.. people acting crazy

Lack of Halloween stuff this time of year was disappointing. But over all its ok.

3 out of four times I choose the order online and have them load it and its the best thing besides warm chocolate chip cookies and a glass of milk! And everything else they never let me down hope this helps

Point pick up delivers their groceries

Ashtabula Walmart- Went to get an oil change. Very unprofessional. Wanted tire rotation and they said that I have winter tires so they wont do it. I have all season tires! Oil change took less then 10 minutes. Oil change light came on in my car they didnt even know how to turn that off. Wondering if they even emptied old oil out of the car. Taking it to an actual mechanic to see if they even did oil change. Called and talked to manager in that department and she advised me they are in in the process of training, she didnt care. It was obvious you could hear it on her voice. Never again.

Its always fun to explore all the new items they have.

So we were just driving through Ashtabula and ran across this Walmart. Plenty of parking good location. But theres something different about this one .The people that work there were really friendly and helpful especially in electronics .Ive experienced unhelpful service insome Cleveland Walmarts and they seemed Im a little below average. This place was really friendly people were willing to stop and help and they were friendly and they actually saved me money which was one of the things that Walmart was known for back in the day.

Shelves are not stocked well. They recently started using more cashiers, which I appreciate.

Very nice place to shop store is being remodeled which is giving it a very nice look.always friendly service.Would recommend shopping here always items in stock.

Tired of the constant rearranging. Never able to find what I need without searching half the store.

Busy and looks like theyre moving things around again. Prices keep inching up, but I love grocery pickup.Eva

I know theyre reorganizing the store but it would be nice to be able to where they moved certain items.

Its okay as a store, but they need to stock their shelves better.

Great place. Didnt know they open at 6a.m.

Besides low prices chicks here are super cute

What a joke of a store, Money Center not open had to go to customer service and then you had to walk back over to MoneyCenter made no sense. And they were out of a lot of things. Wont be going to that Walmart anymore

I love Wally World as I call it.

They are remodeling the store in Ashtabula Ohio. The store will take a lot to get use to again. The new look is better I think

They were very helpful didnt have what I needed but they were very helpful

Most disinterested apathetic cashier Ive ever had who put my stuff in bags all haphazard instead of nicely.Empty shelves everywhere.

Ill be honest, since the inception of self checkout: I havent been impressed with walmarts customer service.The pandemic has only made this issue worse. Any excuse to employ a skeleton crew whos so overloaded they hardly look you in the eye, as theyve no time to provide a positive experience. Theyre too busy doing triple the workload, so Wallys new owners can maintain their profit margin. Now that theyre decreasing their firearm selection: I hardly have need of them anymore.I only go when its unavoidable.

Bought a cake. Great deals. A few frendly workers.

Its being renovated,but found everything.

Out of stock of many of the items I came looking for, so I went on line to shop to find they were also out of stock as well and directed me to drive 1hour to pick my items up making it a 2 hour round trip ! Totally unacceptable!!I called Customer Service to be told they are adjusting their Stocking System and it will be a minimum of atleast 3 weeks but no promises! Are you kidding me! What about the STUPID 2 lines that are ENDLESS for Check ✔ Out with a REAL Cashier....GET IT TOGETHER WALMART...Online shopping with OTHER Stores ARE available...I did it ! Your Loss!!

Wayyyyyyyyy too crowded and Ive never been in any Walmart in or out of state where the employees are flipping very rude .. big time rude . I didnt even ask for help and I was bothering her! Also you guys should check your returns ! I bought something off the shelf ( NOT CLEARANCE EITHER!) THAT DID NOT CONTAIN ALL ITEMS

Terrible customer service. Needed something that is now all of sudden locked up. Press button for service after 15 minutes Noone shows up. While waiting also tried to call the store and have someone come open the cabinet, get hung up on, call back ask for manager, transfered to manager, and then they hang up on me. Of course it will be blamed on the pandemic and how noone wants to work.

Never has things in stock. Sometimes some of the workers dont speak English. Other workers are rude. If I had somewhere else to shop in Ashtabula, I wouldnt waste my time at this store. I have never been to any other Walmart that is run like this one.

Refund department had three cashiers.So I was in and out very quick

Walmart supercenter is now my favorite storeDue to personal health issues is was afraid to shop in stores. Walmart stepped up to the plate with a very user friendly system.Thanks to all the fine young people who helped me get my groceries..I am so grateful.

I have so much fun at Walmart running around the house and finding all the food that I desire with my friend I will leave her name is cuz I dont think she wants her name to be in it yet anyway shes a cool person

Stocked well. They let us stay overnight in our RV

Its ok.. definitely wish prices were better like most stores. As for me personally I can never find a bra in my size there they dont carry much for sizes. And that goes to all close in general. Its just one of those stores that will always be a hit or miss

One of my favorite stores.

Try to look out for handicapped people. Try not to race around the store. Take your time and enjoy all the wonderful things they offer

This walmart needs better employee that are trained correctly. When in today 3/19/21. For a oil change. Biggest mistake ever. Had to repeat myself 3 different times. And they still didnt get it right.

Got in and got out no long lines for once

The store was well stocked and clean. It was a bit crowded which is fine with me, but the store layout is complicated. Felt like all the options were here but the store didnt have enough room for every option.The buffet doesnt have a big selection, but the god was surprisingly good.

This is one of the larger walmarts, the store seems huge, but personally, its just not one of my favorite Walmarts!

Walmart seems to leave moldy dog bones on the shelf. Disgusting.

Love it all walmart is awsome....

Got the black Friday deal on 55inch but tv was sent to ashtabula store so had to drive almost 2hrs to get . Employees of both elyria an ashtabula was super helpful now trying to talk to someone on there call center terrible not sure if they understood English I give them no stars, but dealing with the store employees 10 stars

Alot of stuff out of stock. Very busy.

It could be cleaner. Bathroom is a slip hazard.

Half the shelves arent stocked. Disorganized. Employees seemed very unmotivated.

Dont like going there. Workers are rude.

Merchandise seemed very unorganized. Shelves were bare. I had a difficult time finding what I wanted. Self check out needs cleaned after each use.

Things are a little out of place as they do the retrofit. It makes finding what youre looking for difficult.

Very clean store. Can find just about anything you want or need.

Store dirty unorganized long lines and almost all self check out. Much nicer sad to say with amazon

I used to do a lot of shopping here. Theyre doing a lot of remodeling and keep changing where things are in the isles so it makes it hard to get in and out anymore.

Was great except the shoppers for pickup or delivery block isles see customers waiting and dont move over. Annoying

Visiting Walmart in Ashtabula ohio is always a treat.

Food ..eh... service.....had to wait...and wait...and....yeah... chain restaurants.....what do you expect?

Many if things I was looking for they didnt have. This isnt the first time this has happened at this location. Disappointing

Great store in a great location. However they are remodeling right now so shopping is a little difficult.

Nothing on the shelves. Cant find anything in that store! Nothing personal its just the way it is

Nice store, employees were okay. A bit rude but they work at Walmart so what can you expect. They deal with weird customers all day. The customers were a little scary.

The service was good! Im not sure why they took the sewing and craft area out? That was disappointing.

They are rearranging the store and getting the floor done right now. Its a little chaotic and they are getting more staffing in. Lately they have had better stock on the things the would run out of before

Its Walmart... Its clean & convenient.

Do not like going to this Walmart. Too crowded for me. Its a race track, everyone in a hurry, not watching for others, hitting you. Been all over Ohio. Best Walmart Ive seen, Piqua Ohio.

No stock to speak of....empty shelves.Very disappointing.

Changed merchandise locations not marked correctly. wasted alot of time but staff tried to be helpful

The store looked like a store youd see in Venezuela so many shelves missing items rows and rows of the grocery and meat missing. Wow!

Walmart has a wall to wall labyrinth of useful merchandice and I always have a flawless self checkout experience.

Out of a lot of frozen TV dinners as usual. No summer house coats or day robs for older women 🤔 Only had a couple registers open 😔 blind selection very limited 🤔 in the size we needed.

It was good, just changing them store around

They are changing the store around a bit . And Im not so thrilled about that part . However, It is nice being able to go to a store . And get the stuff you need . And have a selection of it . Sometimes there isnt much of a selection . Due to this mess with the pandemic . But nonetheless . I feel blessed to just have access to a store in general

I feel like people need to do 6 feet distance at Walmart and wear a faceMask that is all I have too say aboutit

Pick up orders Fast and nice workers every time I order . wish we could tip them.The delivery service is another story. They put my orders at other peoples House and we need to go look for it . Lol get with the program Walmart. If you cant find a address you dont leave it at a random house right??? SMH

Its Shoppable. Ill keep my mouth shut for once. 🤦 Only store in town, what do you expect...

DO NOT LIKE SELF CHECKOUT. NEED MORE CASHIERS

Horrible ghetto store they never answer the phone .horrible customer service

Couldnt even find someone to help seems like they are either shorthanded or the employees are all hiding Walmart in Madison Ohio is much much better the people that are actually work

Great place to shop, its a one-stop place for everything you need. I do wish they were better at keeping inventory updated on the app regarding local item stock availability in store.

The best store in town..

Always to crowded and never enough lines open

Always busy and crowded. Staff is friendly, when you find them, but somewhat harried. I prefer to shop my local businesses!