The guest service associate quickly guided me to where the hand saw was located. Very friendly.

Great Customer service I shop here as much as possible before trying the bigbox stores

Great place to get the things you need especially if you are a DIYer. I think that this Ace should be bigger and placed in a location on its own but still in the West End area.

Got what I need. By the way I left my phone and held it till I got back. They all is very nice people

I just went in there for the first time about an hour ago. Everyone was really friendly and helped guided me where I needed to goAlthough, a big shoutout to the man with black and dyed hair. I wish I had got his name to shout him out, but he reminded me of Spencer from iCarly.Anyway, I came in there relatively unprepared. I knew what general function the tool I needed did, but not the name or what it looked like exactly (IKEA furniture instructions really be like that). The man was very patient even though I didn’t really have a good idea of what I was looking for.And guess what! The tool he suggested for me worked! I now have a beautiful desk

Love the staff very helpful, always help me find what I need or suggest other places if they dont have it.

I had a great day i like those kind of places.

This Ace hardware is a dying breed. A neighborhood hardware store that somehow always has exactly what I need. Reasonable prices and (what??) customer service thats unmatched but not overwhelming. They close kinda early, 6 or 7 most days. Highly recommend them if ur in the area.

78% customer service skills is how much youll receive at this predominantly male employed location. The security guard, whether employed by or for the company, greets customers way more than the employees. Not all are rude and unskilled, theres a older white guy...forgot his name...that is awesome!! Helped me find specific screws for mounting my TV in a war zone of screws. If you can at all just dont go here unless its an in and out trip in which you need no customer service help, you dont get much of it here.

Always have just what I need and very helpful salespeople! Thanks!

Tne guys here are knowlegable and helpful. My favorite place for tools

Sales clerks are quick to ask if you need help and stay with you until all your needs are met

Good service to their customers all the time

Awesome hardware store. Had everything I needed.

I like this place because its local sometime i just want to come to a small in and out place....Ben is very knowledgeable,and the other guys are also,sometime i may ask more than one person to make sure i get the most affordable and right item,I Am Very Happy they are in our community, Keep up the Excellent Service

Very good stay,and way better then Home Depot.. They kinda price,but the serve is worth the price..I will recommend any day

This place always have what I need, and the staff is very helpful and knowledgeable!

I have went to this store several times each visit I was greeted very professional and have excellent customer services.If I could rate this store higher I would give it a 10.

Everythings A-OK I need they had it

Very convenient. Has a cool sign in front

Great customer service👍👍👍 They had a line of people but they didnt waste time getting the people exactly what they needed in a timely manner without the attitudes or.any mistakes!!! They greeted each customer in a professional manner!! Great job West End Staff. Looking forward to returning next month to more great customer service.🙌🙌🙏😇😇

The place has improved in terms of customer service. Prices and services are good.

I JUST LOVE THIS STORE ALWAYS VERY FRIENDLY AND GREAT CUSTOMER SERVICE💯

The employee are real nice and will help you if you have a tool your looking for to the best of there ability but some times they just dont have that tool there.

The place in Atlanta that had Bolts and hardware that I needed thanks ACE HARDWARE

Theres never a Time that you go into this Ace Hardware store and cant find what you need, they are always loaded and theres always someone available to help as soon as you come inside of the store. Great work guys

Mighta just been one a Dem days . So Ill let what happened go . It was proly my fault anyway #letitgo movement ! Bump that ish ! Peace to tha west side and ery side .

This is my favorite Ace Hardware, so nice, clean and everyone is helpful.

The staff is very helpful

Great customer services. Good prices. Knowledgeable of store.

Staff very knowledgeable!

They had what I needed the guy was really helpfully finding what I needed

Will support plaid nice people I will be going back

I love that they have the parking and what I walked in a gentleman was there to help me right away I checked out my price was much much lower than Home Depots

Great service but dont have some advertised items

I got some glass cut at the Ace Hardware they did a good job

They have all u shipping and printing needs. They are very helpful. Their prices are very good as well.

Great customer service, large selection.

Good very helpful

Small but well-stocked. Very convenient for the area.

Always helpful.

Always very helpful and friendly!

Very helpful and knowledgeable staff.

The best customer service ever

Regular shopper. Excellent customer service. I find every tool I need. If, I have any questions the staff is cordial and assistant. Highly recommend. Also, located on the main commercial road that many other shops and restaurants are located. This is convenient if a person has a greater itenerary of goods to procure. The area is a bit tattered, however, financial stimulation from intra-community spending helps with development. Suggest opportunity for external investors seeking to profit from bonds or private stock.

Great stock of items and very helpful staff.

Good place to buy some tools, its quality and durable.

Great customer service!!! If feels like I friends with most of the staff!!! Wherever I need to go to the hardware store I get excited because I feel like Im going to see my buddies for a few minutes and then back to work!!!!

The Staff Was So Hospitable, And I Promise Myself That I Will Return.

Very small but nice people, helpful staff. Even security guard spoke. Had what we needed . Made suggestions for other things. Will revisit

This store is great. The guys are helpful and they really explain to you about what your buying. Someone also helped me to my car. Great customer service

Surprisingly well stocked hardware store in the West End. With security and knowledgeable customer service

Awesome group of people! They were very knowledgeable about the items that I needed and guided me directly to the them. I truly appreciate great service. Great store and truly wonderful staff. I will go back.

Always great service!

Bonnie plants werent that great this time. But store always has what I need for a higher price than their competitor.

They were very helpful had just what I was looking for.

You can find a lot of whay youre looking for, quick stop for low prices. Been going here for years now.

Great customer service and they KNOW their stuff

😶

Great customer service, always

Always, find what I need, but they are high with their prices.

First off, I almost NEVER leave reviews. Who even has the time!?! But I just have to share this experience. I went into this Ace today to look for tubing for the end of my sump pump (to steer water more towards the street. I entered the store and was greeted right away by the tall black guy at the register who asked if I needed help. I told him no and proceeded to the back of the store where the plastic tubing is where I was then greeted by a mid aged white guy who told me if was in the wrong section and that I should be in plumbing for my needs. After Id accidentally made a sign fall down, he said dont worry about it and pointed me to plumbing. Im then on the plumbing aisle and here he comes behind me not 45 seconds later asking me if I still need help. Not knowing exactly what to look for, he explained VERY thoroughly what I needed in THE MOST professional, personal manner Ive ever experienced. Fast forward, I thanked him, went to register where the tall guy is again and he even asked if I got the proper help I needed. WOW. WOW. WOW. Who says customer service is dead? Thank you ACE HARDWARE West End. Please continue this effortless customer appreciation that you showed today. I hope those two guys get a chance to hear about this review. They deserve to know that they made my buying experience stress free. THANK YOU!

Customer Service is amazing.

Local and convenient. Quicker access than a long drive to home depot. Nice and friendly staff.

Good customer service

It was as great as always. Im always able to find what I want when I go there, be a bolt or yard bags.

Love the customer service and location. This Ace is the most convenient hardware stop in the West end and it feels like a part of this neighborhood. The prices are a bit higher than competitors, but Ive only experienced quality.

Good product.

I love it!! Good customer service!!

Very helpful, got what I needed...in and out.

Great help

Friendly staff, nice selection

This place is cool beans. Its a hardware store and has what you need.

Love this place. Because I am trying to support my neighborhood shops more, I now have to remind myself to check here before running to the big box stores.The guys here have all been very helpful and its as if they are parts of the neighborhood.This will always be my first stop!

Convenient location. This is the only hardware store for a few miles so its nice to have one. Not as wide of a selection as other box stores like Home Depot, but it has the basics so you can get what you need for general projects.

Friendly neighborhood hardware store. They have a little of everything. The staff is knowledgeable and friendly. If you need to return something they make the process easy. Usually not a long line at the checkout.

Always a conveinent place for hardware and home accessories. Family owned biz.Ace♠ the helpful👍 hardware🔧🔨🚽🔌🔋 hand✋!

If they dont have it, you dont need it! But seriously this place has a huge selection of hone improved materials and very conveniently located. Staff is always so friendly and helpful!

Forgot this gem existed

VERY FRIENDLY & KNOWLEDGEABLE STAFF... IT WAS WORTH THE RIDE FROM RIVERDALE, TO GET THE HELP, INFORMATION, AND PRODUCT I NEEDED... HARDWARE STORES LIKE THIS ARE RARE... I HOPE THIS STAYS AROUND FOREVER, AND NEVER CHANGE THE WAY MANY OTHERS HAVE... GOOD OLD FASHIONED NEIGHBORHOOD HARDWARE STORE AT ITS FINEST!!!... 👍

If you are a handyman like myself it a cool in an out place to shop. A little pricey, but a great place

Friendly efficient well-stocked great staff!

Very helpful, knowledgeable staff.

Staff is always helpful. Store is will organized for the size. Youll have to ask for help to actually get a lot of the items since a large majority are under lock and key.

Well stocked, helpful, friendly staff, BUT, most items are $1-2 dollars higher than big box stores, which is fine, If you need personal assistance, they will help. Staff has more general knowledge than big box stores. Only negative...Every customer that comes in, is a suspect, except maybe, old women...

This little hardware store is just the best! Used them for a number of times and was always delighted. The staff is great and friendly! They deserve 5 stars!

Good neighborhood store. No frills or fluff. Friendly and knowledgeable staff. Great for if you know just what you need.

Always helpful, convenient location

They always have what I need and the staff is very helpful!

Customer service is awesome

Great hardware store. Great staff, friendly and helpful!

I love going to this Ace! The staff always greet me when I come in or as they see you throughout the store. Theyre all helpful & knowledgeable about the store & products. I frequent them, because of the customer service & close proximity to my house. I HIGHLY recommend this store.

Great service 👏

Way better than going to HD or Lowes. Great group of guys always happy to help.

It got busy real fast. They got me exactly what needed fast . A smaller faster closer version of a lowes or home depot. Thank west end Ace hardware

Salesman very knowledgeable. Always receive great service. Greeted with a smile and today I also received some free herbal plants. Thanks Ace Hardwell.

Made the key 🔑wrong and I had to go back to the store. Not a good look!!!A WOMAN WITH PURPOSE

SAFETY PRECAUTIONS TAKE TO KEEP THE PEOPLE SAFE

Very great place

Another great store