Super friendly staff! I highly recommend Keith! He will answer your questions and get the best price for you. Keith, youre awesome!!

Jodran was awesome today explaining everything in detail to me. He help where he could and made feel very valued. I love Kia Auburn!! Fast, friendly service!!

Jordan is great!!! He went above and beyond. He was able to answer all the questions I had

We have had a very pleasant experience with Auburn Kia on both occasions we’ve been there. The first was in sales and yesterday with service. The service technician was great and the work was done timely and efficiently. I highly recommend them!

Very friendly staff and reasonable maintenance ratesHighly recommend for all your Kia service requirements.

These guys were great to work with. Our salesman, Danielle, knew her stuff and explained everything step-by-step and worked with us to get the right car for the right price. The floor manager, Luigi, stayed on top of things and kept us updated while our new car was being located. Definitely a top notch operation!

Every time I come into this branch I am always greeted with a friendly face and prompt and efficient service. I always leave having my questions answered and whatever problem I had addressed/corrected. Thank you for being reliable and having such great customer service!

My experience here was AWESOME! I already knew which car I wanted when I went in there but wasn’t sure that I would be able to get it but ended up getting the type of car that I wanted plus it was a 2022 Which was even better than I imagined! The sales person I worked with was so so so amazing! Tinez really helped me out so much and I so appreciate him for everything! You won’t go wrong if you work with him! And thank you to everyone else on the lot too! Everyone was so nice and friendly and the environment was really welcoming and it made things stress free.

Keith was great, and so helpful. He was able to get our family into the perfect car we needed as it is growing.Highly recommended!!

They were very professional. Serviced my car in half the time it was supposed to take to be finished. Would definitely recommend others. My service specialist was awesome.

Just purchased my 16 year old daughter a car and she couldn’t be more excited! We loved the super-friendly staff and speedy service! She loved ringing the gong!

Always nice and friendly staff, they make sure my car is taken care of and I always make sure I go see them

Our check engine light came on and our car started shaking and sputtering while driving to the Auburn football game. We pulled into the Kia dealership and right away the service dept jumped into action to help us out. Although they werent able to fix the car (larger problem that couldnt be fixed in one day), they were incredibly helpful and did all that they could to get us on the road again. Were thankful for the wonderful service dept. team!

The best car buying experience I have ever hadThe friendly most professional sales people I have worked with. They work with you too get the best deals possible great job KIA of Auburn. The only dealer I would recommend. Outstanding work

Buying a car unseen and from an unknown dealer located in a different state was a scary proposition. But in this current market I gave it a try. The salesman failed to clearly identify all optional equipment (some of which I didnt want) on the car. Even though this increased the cost I was willing to make the deal. However 2 weeks after the deal I am still waiting for my second key, and my trade in to be paid off; and now Im being ghosted. Customer Service? I think not

I received fast, courteous, and excellent service. I Was very satisfied.

Took my kia in as it wouldnt start. Got a new battery and the people there are exceptionally helpful and friendly. Definitely planning to go back in the future if the need arises or I need a new car. Employees are friendly, fast, and dont try to sell you things you dont need or want.

They estimated the accurate time for repair. And they were very friendly and made it understandable what was going on.

They got me in and out with ease! Happy and will return for my car needs.

The best in town the whole team is awesome!! a big thank you to Anthony Brown, Rico Lewis, Eric Escobedo!!

Jartinez Mccants was a major help today! He helped us get great rates and the prices we were comfortable with, and the exact vehicles we want! Highly recommend seeing him for your vehicle purchase needs! 🙂

Well I went into the dealership to sign my paperwork and pick up my new Telluride, I waited three hours and 30 minutes before I even made it to the signing office, totally unacceptable, I dont fault the one who was doing the paperwork because he was swamped, but I do fault those who just sat around and played on their phones and refused to help him even when he asked for help, they didnt care about either of our situations but when it was time to leave they left, the fact that I was still waiting to be serviced didnt seem to bother them at all,this was the worst service my family and myself ever received. But I do applaud Danielle, she is awesome sells person

I was very nervous to buy a new car, but Rico made my car buying experience super easy. Anytime I call or come to get my car serviced I’m always greeted with a smile and I know my vehicle is in good hands. Great atmosphere!

Have used this dealerships service department for 5 years. The service department staff are very knowledgeable and attentive!

Rico and Louie were very helpful with finding the Telluride we wanted. They also were very easy to deal with from the finance end. Auburn is over two hours from our house but we plan to get future vehicles from KIA of Auburn!

We have purchased numerous cars over the past 40 years and this was hands down the best experience to date!!! Our sales agent, Michael James was outstanding. He was incredibly knowledgeable, professional and patient with us. He asked lots of questions in a non threatening or pushy manner which helped us make the perfect decision in purchasing our car. He even stayed late to help orient us to our car. Chad Buffalo, the sales manager, was friendly and helpful as well. We are thrilled with our purchase. Even though this dealership is over 400 miles from our home, when its time to trade in or purchase another vehicle we will definitely return to Kia of Auburn. Tom and Carole Jones

They gave me fast, friendly service st a reasonable price

Great people and service. Very helpful with everything. This is our second purchase from them

We had a GREAT experience at Kia of Auburn. Tinez worked diligently to get us into the car we wanted. We will definitely be coming back when it’s time to purchase another vehicle.

This was a great experience. I’m big on customer service and I would definitely recommend them.

Top notch, low pressure. Mike was great. They even negotiated a little bit in a market where a lot of people aren’t.

Fast and very friendly service. Husband took car in for a problem to be checked. Had 1:30 appt. Full service provided for 2020 Kia. Out within an hour. Very thorough!! So happy with our car and the service at Kia of Auburn.

Really disappointed with service department. I have only had my Kia Telluride for 5 months. The driver seat has ripped at the seams and was told they would not fix it. Not a great way to stand behind your product.

Excellent customer service. Totally exceeded my expectation! My service desk attendant had the best attitude!

The service here is awesome! They dont just sell cars, they provide a service. Please see JW. He is excellent. He came highly recommended and he did not disappoint. I appreciate the entire staff. Good vibes, great deals.

For routine maintenance things this is a really good place to come. The people are happy and productive, and they get your work done in a relatively short time. However if you have a major difficulty that requires diagnostics you may have to wait two weeks in order to get those diagnostics done. In my case I waited two weeks to get in and then two more weeks to have everything completed. They seem to have difficulty even after they diagnosed the problem with getting the item fixed. Now that could be because the Kia Nero is a new vehicle, and they haven’t had a lot of experience with it. But I felt like they could have gotten things done perhaps just a little bit faster.

Customer service is excellent. Everyone is patient and positive. Atmosphere is peaceful and clean.

Will not ever return here! Neither should any of you. Bought a 2018 kia forte brand new in September of 2018. 1 week after purchase car stalled out on me, took it here and they couldnt get it to reproduce the problem. Last month (July 2021) the car shut off while I was driving. Called the service department at this dealership and they told me I would have to call corporate. Essentially this dealership was of no help even though I purchased the vehicle here. So I went to Columbus autosport. After they figured out what was wrong with my vehicle (transmission) on a 3 year old vehicle with 42000 miles!!! They recommended I get alignments which I had previously paid for at kia of Auburn. I believe they didnt even service my vehicle and took my money. Awful,awful,awful! But they dont mind asking for a good review for their sub-par services. Also, my footrest has been broken since a month after I purchased the car. They ordered the replacement but have yet to replace it. My recommendation is do not buy Kia at all! They are junk, I have never had a vehicle where the transmission died after 3 years! Who knows what will be next. Probably the engine. Theyre issuing recalls every week, on multiple vehicles. That should be your sign right there!

Best experience in general buying a car, if I could would buy a second and a third car right there again and again. Keep up the good work Kia of Auburn

Kia of Auburn was the best!!!! River was our sales guy and he was so helpful, honest, and sweet. They have THE BEST finance guy!!! He was able to work with us to get everything he knew the bank would need to approve the loan before it was even submitted and also got us an even better deal than we were expecting. Best car buying experience ever!!!

Thanks to Rico Lewis for an amazing experience with purchasing my vehicle and being so patient. He was absolutely wondering and I recommend him to others. Thanks again for your service

Great service! The people were very friendly and helpful.

Rico Lewis is hands down the best car salesman I have ever dealt with! If you want an easy, honest and no BS car buying experience, go to Kia of Auburn and ask for RICO!!

Outstanding service as always. We make a point to maintain our vehicle here instead of Atlanta, based on the level of service and the great quality of the people.

Car buying at the Kia of Auburn was so easy and smooth less. The finance manager Eric was upfront and honest. You could tell by talking to him he’s an honest man. Ty & his partner helped me get into my brand new 2022 Kia Sportage. They addressed all of my questions & concerns & made sure I was squared away. From the beginning they made sure I drove away with something I would love.

I was able to do this purchase fromThe comfort of my sofa at home on a Saturday night. Can’t get much easier than that. Highly recommend this dealership to you.

I love Kia of Auburn. Thanks to Josh.

I had services done today at Kia and I would like to Thank Jordan in Service for assisting me today with my car he kept me updated on everything I love the whole team everyone was so polite and very helpful. Thank you so much ❤️

The staff is cert friendly. On my most recent service I got off work early and they were nice enough to service my SUV before its scheduled time. Also it feels good to know that my sales Rep still remembers me.

I brought in my Kia Forte to have some recall items taken care of. There were some other things I wanted checked (dash indicators, steering wheel buttons not working) and when I asked Service Advisor Chris Luce about these he told me it would require a diagnostic test costing $65. I told him that I did not want it done and to only do the recall items.When I was on the way to pick up my car I called and he told me they needed another hour to put my steering wheel back together. I assumed this was part of the recall items which is all I authorized them to do. I said fine. Money was never mentioned.Finally I arrived to get my car and was presented with a $196 bill. I was floored. This was supposed to cost me nothing.To make matters even worse they managed to drain my battery and had to jump it so I could leave. I stopped by the grocery store on the way home and my car would not crank when I got out. I called them and told them that I was stuck, thanks to them, and asked if they would please send someone to jump my car off. I was told they had no one available and they were sorry. It was their fault and they refused to offer assistance!!I will NEVER take my car back to this dealership. Their treatment of me was deceptive and dismissive. This is not the way to keep customers coming back.

First time EVER that I had a great experience buying a car! Everyone was so friendly and helpful! CJ answered all my questions and went the extra mile to making this car buying the best yet!! Thank you 😊

Mr. Mike James! What can i see! Nothing short of impeccable salesman, customer service. Dont get wrong, the whole staff was exceptional, hell i live 45 mins away from Auburn and the store manager offered to send someone to help my girl because she had a flat tire! But Mr. James went the distance and left no stone unturned until we drove home in the var we wanted! If jesus wanted to buy a car he would be the first on my list! Good job Mr. James and the team of Kia of Auburn! #Highly recommended!!

They really made my buying experience easy and worry free!

Staff was very courteous in all my contacts with them. They were mindful of my time. I was very pleased with the service.

We had an urgent problem with our Jeep Wrangler while hooking it up to our motor home for a two week trip. Cathy (service manager)and Ric (service technician) went out of their way to get us out of the shop and back on the road in good time. We are so grateful to have found such a terrific company and dedicated employees. Thank you from the Campbells.

Had a great experience! Didn’t feel pressured and the salesman that helped me was great. Happy to join the Kia family !!!

River did a great job at listening to my wants and needs and finding me the perfect vehicle. Everyone was so kind and attentive and are really willing to go out of their way to make you feel welcome and not just like every other customer. Overall would definitely recommend!!

The best dealership ever!!!!!! Danielle, loved her energy, spent her time explaining the ins and outs. Kept it real with me. tony amazing went over and beyond to make sure I got the payment I want. I would say if you’re looking for a new car come here, you’ll find great deals

Great experience with the good folks at Kia of Auburn. No hassle, no run-around and they did exactly what we asked for. Our salesperson Brandon was excellent and took care of us from start to finish. I highly recommend Auburn Kia for their fair pricing and excellent staff.

Amazing staff! Came in very tired and upset from dealing with other dealerships all day! I left within 2 hours with a car! Should of came here first!

Awesome experience! Keith Lockhart and the Managerial and Finance Teams were helpful, informative and supportive in the decision to purchase my new K5; even going as far as securing the car from a partner dealership so that I could have exactly what I wanted. I recommend Kia of Auburn to anyone looking to purchase their next vehicle.

My experience at this Kia service department was the best ever. All the personnel were so helpful, pleasant, and respectful. I would highly recommend this service department to anyone seeking repairs for their vehicle.

Service personnel were great. Couldnt ask for no better.

Keith, the internet sales consultant was fabulous! I had a great experience from start to finish. Eric in finance is awesome as well!! Thank you Auburn Kia!!

Everyone was nice. Oil change was fast. Could use more comfortable chairs for the waiting area.

Outstanding customer service. Very friendly, I went to buy a new 2021 Sorento and they werent pushy and got me riding with in little over an hour. Took car back for detailing and got treated like family. If your looking to buy a new or used car go to Kia of Auburn they are great at what they do.

The Service department was pleasant as all the other Staff at this location. I was told an hour, and it took maybe a few minutes more. But no complaints the waiting area was nice and quiet and seating was spaced out perfectly for the Social distance due to Covid. I recommend Auburn location for service and sales any time.

The service department was fantastic! Everyday I received an update about my vehicle. They were quick, courteous, and professional at all times. Josh was especially helpful through the process. I will definitely choose Kia of Auburn as my vehicle service provider in the future.

Brandon Dowdell is a great salesman. Not pushy, but not a pushover. Great customer experience.

The whole staff was very friendly and helpful. My salesman River was excellent and it was a pleasure working with him.

Just bought a 2020 Sedan LX here. Every employee there was very friendly & willing to help anyway they could. My sales professional was River. He was very knowledgeable, nice & attentive throughout the whole process. Antonio handled the paperwork. He made that process a whole lot easier. I would recommend Kia of Auburn to anyone who wants a smooth, relaxing experience purchasing a car.

I went to test drive a 2016 kia optima that was posted on their website which means the car is ready to be sold and supposedly in good condition. The car had a check engine light flashing and when I started driving the car it was shaking when shifting and never went more than 60 mph. That was okay until I saw the manager that was completely rude and kept saying thats normal for an old car and wanted to make it sound like this is okay and he was acting rude instead of apologizing for making me drive a dangerous car.

Drove 2 hours for my first new car purchase. Spoke with Keith and Jay. They both worked with me and made sure I left with the car I wanted at the price I desired. Their was nothing but honesty when speaking about finance and what they could/ could not do. I’m leaving happier than I came!

I love Kia of Auburn. They are courteous, efficient, and very accommodating. They kept it straight with us throughout the whole process no fluff. They even had a play area for the little tykes to play in while we waited. Shoutout to our sales agent Brandon, his manager, and the finance team for putting us in our new 2021. If your in the Auburn area looking for a new ride stop at Kia of Auburn. This was the only dealer we looked at for a car. We looked and bought same day which never happens as we are very picky. Ask for Brandon we highly recommend him.

Drove 2 hours from Atlanta to look at a car I saw online. I called before I made the trip and talked to MJ he held the keys for me so the car would be there when I got there! MJ was superrrrr nice, friendly, helpful, very professional and easy to talk to! He helped me get my 2015 Volkswagen GTI and really worked with me to get where I wanted to be with payments! If you ever come to Kia of Auburn ask for MJ! Louis the floor manager was also excellent, very very nice, knowledgeable, and professional! Because of these 2 they got a sale out of me! Highly recommend this staff and this location!

Best car buying experience ever!!! They truly care about customer service & helping everyone!! I started out working with a good guy Brandon over the phone & when I arrived at the dealership, he was with another customer so they quickly got me to my fantastic sales guy, Keith Lockhart!!! He worked hard to get me in the car that I wanted with the car pymt that I could afford!! Not once did he try to pressure me or persuade me to buy a car that I knew I couldnt afford!! He & his manager made this car buying experience amazing!! Then we get to the finance/paperwork experience, the part everyone seems to dread but Eric Escobedo made this such a fun & easy and painless experience. Ask him to play you some George Strait, he will :). EVERYONE here at Kia of Auburn was great!!! Thank you all for the best car buying experience ever!! IF you want to buy a great car and have a wonderful experience, go see the folks @ Kia of Auburn, you wont be disappointed!!! Thanks Keith for all the hard work and getting me into my car with such ease & thank you Eric for making paperwork so much fun!!! Yall rock @ Kia of Auburn!!!!!!!

Great service team - always courteous and professional. Would highly recommend.

I had a 50/50 experience here. The people were very friendly and made us feel welcome. Although after the purchase of my vehicle I was very disappointed and felt cheated. After having for a couple of days I learned that I couldn’t move the steering wheel at all which is very frustrating. The tail lights fill with water. The heated seats don’t work or the memory. The radio is mostly static all the time nothing comes in. One of the DVD players won’t play a dvd. Part of my deal was to restore the headlights and they did but after 2 days they looked exactly the same again. They priced this vehicle in excellent condition and it definitely isn’t we we’re definitely over charged. Less than a week after I got it a power steering line busted and I spoke to a manager and he immediately got it towed it and fixed it and gave me a loaner which was amazing. So there are good and bad things.

Very welcoming and attentive staff. I was helped and greeted by more than one employee. I came in looking for one thing and they made sure to do everything possible to help me leave with exactly that. Great job kia of arburn !

Danielle was great. I had a great experience and love the new car. It was a perfect match.

I found this dealership very pleasant. The salesman was professional and courteous. Hard working young man. We went there looking for something that we could afford and not be junk. This young man took the time to fulfill our goal.i was very pleased with his efforts and after 4 cars we choose what we think is a very great decision. The young man in finance was equally great my first time visiting this dealership. I would recommend giving this dealership a try first. I tried 3 dealerships before this one and they were the only one to take time and satisfy me needs.Thanks Auburn Kia Automotive.

Drove an hour to the dealership to look at a used vehicle. When my wife and I got there, they had already sold the car we discussed with them before heading down there. But, the Kia team in Auburn really went above and beyond. They really felt bad about the situation. So, they brought up a new 2021 vehicle. They told us to go look at it and test drive it. We did just that. They even offered us monthly payments at what we wanted. And even gave us more than Kelly blue book price for our trade in. The team at Kia really did go above and beyond. Everyone was so nice to us. And they really wanted to work with us. I would definitely recommend the team in Auburn.

Rob gave me the information he had available and said he would keep me informed about any updates.

Everything was fine when I was purchasing my car I went inside to get me financed they went through a bunch of finance people to get me financed we were able to get me a 2014 Kia Sportage the name June and I was in love with June. Last week while riding on the highway going 75 miles to 80 mph June stopped working. I have my nieces and my nephew in the car with me. All of a sudden the car wouldn’t go above 40 mph. The engine was knocking. I looked up some Google reviews on the issues that I was having with the car come to find out there is a worldwide issue with the 2013 2014 Kia Sportage is to where the engine is going out on them and people are losing power to their cars on the highway. I called my dealer to let them know what was going on and to see where we go next to get me A new ride. However every time I call north to talk to me when I did talk to people they were no help and no one has called me back cents and I feel like no one cares about my situation. I could’ve easily Worked with them to try and get into a different car and get them their car back however the customer service that I have experienced lately has been inconsiderate and hurtful. I’ve only had my car eight months never missed a payment never been late and I just thought I would be treated more fairly than this

We had Danielle she was the best person you could ask for. If you ever come to Kia you need to ask for her she will find what fits you best.

Initially, presented to the dealership early in the AM. Met with K.James who was pleasant & professional. Who did not pressure me at all. I had a set budget!! I was already pre-approved. Did not want to go over my budget.. Walked away from the deal without malice. Drove back home and purchased a vehicle that was on hold for two weeks. Same vehicle, older model, way below my budget. Not happy with the second dealership treatment. I was just okay because I was tired of looking for a vehicle. Got a call from R. Monahar GM Auburn Kia. Very nice, personable man. He made me an offer. My husband and I could not refused. Drove back to the dealership 45 minutes away for a second time that day. I ended up purchasing a very nice 2020 Kia Optima. My daughter and I love it!!! I appreciate the whole no pressure atmosphere. For that I thank Mr. James, Mr Monahar, Mr. Echobeda. Will recommend to all. My daughter even hit the gong.

Very professional and efficient people and the time of service rendered was very reasonable which they met, so I was very satisfied with this service and visit.👏👍

Kia of Auburns service department is great! ALWAYS friendly and professional staff, Kenny and Kathy are awesome. I bought my Optima here in 2013 and would highly recommend them in every respect.

I went to get my air conditioner climate control check per Progressive Insurancd request. They didnt cover charge at all.. I know it wasnt working. They charge me $300 to tell me something I already knew. Then tell me part will $600 for them to order it. I will never eva go back their if I can help it and Progressive Insurance will no longer be my insurance company.

Jason, was very professional & courteous very pleased with customer service.

After 13 years, it was time to purchase a new vehicle. I selected Kia of Auburn and could never have been more pleased with MJ and the entire sales team!! The process was easy from the time I walked in the door til the time I left with my new Kia K5!! I highly recommend this team of professional individuals!!

I’m very satisfied with the excellent atmosphere of customer service! My salesman, CJ Robinson, was very helpful and friendly. I’ll greatly recommend Kia of Auburn to anyone searching for a car.

Very friendly and helpful! Took my Soul in for repair and everyone was wonderful. We will be using them again in place of Kia in Montgomery!

Hammering the drum was the best feeling, after owning a new car. Everyone was so helpful and worked with me since it was my first time buying a new car. Would recommend

Great service, great waiting area that was comfortable with flat screen TV. My vehicle was ready when promised, and I was escorted to my vehicle after maintenence was done. My seating was the same as when I took it in. All my settings was the same. I was greeted right away when I went it for service. I will always have my vehicle service here.

I love my 2018 Kia Soul and will only bring it tothis service department for maintenance. They are courteous and complete the scheduled maintenance well within their time. estimation. They review their routine inspections with me so I understand what maintenance has been completed and what will be checked/ performed on my next appointment. Also, the bill for each visit is exactly what they told me it will be, and they gladly honor any Kia discount coupons I present to them as long as they have not expired.

The car was full of gas, and the paperwork was ready by the time we arrived to pick up a new Kia Soul Sport. Great service, great little car!

Took my 21 telluride in for service at Auburn Kia and their service department is top notch, from the time you walk in. They completed the maintenance exactly to the time they promised.

Everyone was very nice as always. The waiting area was clean and Covid appropriate (6 feet apart, mask and hand sanitizer). My vehicle was serviced in a timely matter and all was explained to me before paying.

Thank you so much! This was an easy trade in and purchase and never felt pressured! Rico, Quant and TJ made the whole process seamless. So happy with our purchase