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Astro Auto Repair Service Center Inc
802 W Illinois Ave, Aurora, IL 60506, United States
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Astro Auto Repair Service Center Inc
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El
Review №1

If I could rate this place lower, I would. Absolutely garbage communication and follow through.I contacted them on Monday morning, relayed my car issue, and asked when they could take a look. I was informed that they could do Tuesday morning. I then asked if they could recommend a tow service, since I didn’t think the car was safely driveable. I was told that they’d send their people over to pick it up. They took my name, address, car make and model, and plate#. Tuesday rolls around and I start calling around noon because I hadn’t heard anything and the car was still in my lot. They replied 4 hours later saying that someone would be by on Wednesday morning between 8am-10am. I was told to leave the key in the ignition. It is now 5pm on Wednesday, my car was sitting in my lot with the key in the ignition all day, and I’ve received zero communication.I’ve been without a vehicle for 4 days now, and will be for longer because a reputable shop doesn’t have openings until Monday. I’ve had to ride my bike to work and take time off, all because Astro Auto Repair can’t be bothered to keep their word.Terrible “service”, I will never recommend to anyone.

Ju
Review №2

I was nervous coming in and the front desk woman was super kind. I explained what was wrong and she passed it on to the mechanic. We were chatting and watching a movie, it was so pleasant and the next thing you know the mechanic comes up and he is all done. It was very fast and he did a great job. As a young woman I felt comfortable and I know I could trust them and they didn’t lie or rip me off. Amazing experience.

Ce
Review №3

I was very pleased with the services that I received from Astros. The owner and his wife know their stuff! They were courteous enough to bring me in and show me exactly what was going on with my car. They offered a ride to me to get me back to the shop when they wanted to get me updates. The people are patient, friendly, and very reasonable. Wonderful place. Thank you J and S at Astros

Di
Review №4

I highly recommend Astro Auto Repair, very ethical and reliable shop. Great service and great prices. I have had to use them a couple of times and they have gone above and beyond. I will continue to give my business to them.

Ed
Review №5

Always up front and honest also overall extremely nice guys and excellent customer service will be back soon have a new project

ni
Review №6

I’ve been here a couple times already and I want to say these people are awesome and great, a nice little family owned shop, every time I’ve needed something on my car fixed I call and come over and they diagnose the problem for me and are upfront and honest with you about anything that needs to get fixed sooner or later.As far as pricing goes, they are very reasonable and fair, you won’t have to spend thousands of dollars coming here, the mechanics do great work and I always feel so welcome coming here, I highly recommend them, I’ve Been satisfied with they’re work and plan on coming back anytime I need something fixed, thank you guys so much keep up the great work!

Al
Review №7

On a cold early Saturday morning-my day off, I experienced a sudden loss of power steering in my Infiniti, I conducted online search for service shops in my area. Astro Auto Repair came up on a search as the earliest time for hours of operation. I made my trip to the shop. After, previous dealings with various automotive repair shops in the past, I can clearly distinguish from the good, the bad and the ugly. To make the long story short, my verdict is all good! The issue was diagnosed correctly- p/s pump. The price quoted was very reasonable, including the warranty on parts and labor. The correct part was ordered, received and installed with swift quickness. The shop appeared professional; fully equipped for many types of car repairs. The waiting area was pleasant and accommodating. Most importantly, the staff was welcoming, forward, upfront and very friendly. Now, I am back on the road again. The steering feels right and this family-run shop has earned my trust for auto service repair needs. Way to go!

Ke
Review №8

After trying to get my car fixed for about a month at other shops, I decided to take my car here after reading reviews about a year ago. I can say that this is the Best Family owned auto repair shop in Aurora. The husband and wife make you feel welcomed and he took out the time to show me on a car diagram the exact issue that I was having with my car. He was able to fix my car and pass emissions test on the first try. I know where to go for all my car repairs from here on

El
Review №9

Its hard to find a shop you can trust, so Im glad I came here. Run by husband/wife who are very friendly and attentive. Good honest people, who also gave me the best price on my alternator.

Gl
Review №10

Great service, friendly staff, with affordable prices. Recommended.

Ev
Review №11

Thank you so much for your being honest and The great service you provided to my cars!! I can always depend on your satisfying service!!

Ma
Review №12

Like the majority of their loyal customers, I went to Astro Auto Repair because a friend told me to try them out. The first 2 times I had work done by them; they were the lowest price quoted compared with 2 other repair shops. The service was and is always excellent. They are very accommodating and their prices are more than fair. I no longer waste my time getting quotes at other shops. I trust them to give me the best price and service. In addition, Jose has gone above and beyond by dropping me off at work while he worked on my car and picked me up from work when the repair was completed. Not many (if any) owners would do this for their customers. I highly recommend them.

Cu
Review №13

Im a customer of Astro Auto service at Ill.ave Jose and Sandra operate the business with upmost integrity and with a pride to give their customers the best servive possible. They are an absolutly a super team. Thank you.

Pa
Review №14

Very honest and trustworthy shop! Friendly and nice folks. Brought my truck in for AC not working. They kept it overnight and called me the next morning and dropped my vehicle off at my home with cold AC working. Minor problem and they were extremely nice and honest with the repair. Visit this shop you cant go wrong with Astro Auto repair. Truly great service with a smile!

Ro
Review №15

HONEST auto repair shop.We recently purchased a 99 Honda CRVs for our son. 1st car... The air conditioning wasnt working. The previous owner told us that it needed a new compressor. In my past experience air conditioning work on a car, outside of a recharge, will start at several hundred and climb up over $1,000, especially at the dealer.I contacted Astro and was informed that a new compressor would be ~$500. Fair price, considering a new compressor is around $150 - $200 and a recharge is another $100 or so... Dropped it off the next morning. When I called back later to get a status, I was informed that it was fixed and it was only a faulty electrical connection to the compressor. I was charged only for the refrigerant refill. $90!!!Let me tell ya, Astro has new customer for life! We have 4 cars in the family. I seriously dont know of many shops that are that honest. I mean, the customer says to replace the compressor . . . and the shop is honest and diligent enough to go the extra mile?!Thank you Astro Auto Repair and God Bless!

Da
Review №16

Family owned, Great service, knowledge and respect for customer care. Friendly environment and fast service. Took my car for a diagnose Friday. Took like 30 minutes top. They said they could have the part by Sunday. Went back on Sunday they said it would take a couple of hours so after that the owner of the establishment offered to give me a ride back home. I told them my mom was on her way that it was ok. But other business should learn from them.. thats what I call exceptional customer service.

Mi
Review №17

I would highly recommend Asto Auto Repair. It’s a “Mom and Pop” ran business, so they treat you like you are their only customer. It’s not some employee who does not care if you come back or not, they want you to come back and it shows. He will tell you what needs to be repaired and what can wait. The prices are reasonable and the service is second to none. I have been looking for a reliable auto repair service for a while and I finally found one!

Da
Review №18

Local, family-run business. Honest estimates; alternatives offered if available. More than fair pricing. Both owners, Jose & Sandy, are so welcoming. If you are lucky, you might get to meet their kids, too. A referral always reflects positively on me!

Em
Review №19

They did a few great jobs on my 05 trailblazer very quickly so I could get back to work & pricing for service was really good. Thanks!!

Mi
Review №20

I really enjoyed my experience at Astro Auto Repair. They were very reasonably priced compared to other local estimates I received and their work quality was exceptional. I was also very impressed with their hospitality while I waited for my car to be serviced. I highly recommend them.

Ki
Review №21

Excellent service. Friendly personnel. Extremely trustworthy! I have been a client for years and they have worked on 3 of my vehicles. They have always been ethical, transparent and willing to work with their customers. I highly recommend them for your automotive needs.

Ar
Review №22

I seriously love this place. I always know I can count on Sandra and Jose. I was really stressed over my truck and like always Sandra makes it 100 times better. They also have the best prices. I recently moved an hour away from them and I will still drive to them because theyre the ONLY ones I trust.

Ti
Review №23

I am never going to go to anyone else. The service at Astros is excellent. They treat me like family. They are honest with their work and prices. I found them in the yellow pages and thank God I went to them. I will recommend their services to anyone I know.Thank Sandra and Jose for all youve done for me and Anthony. May God bless your business

CH
Review №24

They are family own busines that treat you like family. Im the type of person that tries to get the most out of my vehicles and they have help me to do just that with there great service and prices .They will not bandaid the problem they fix the issue. GREAT PEOPLES

Ju
Review №25

Excellent Family own place, really affordable prices they even pick me up from home to get my car. They took my car to the emission test to have the emissions done!I am really satisfied with the results they are not behind the money but for you complete satisfaction.

de
Review №26

Amazing service, always!

Ta
Review №27

I brought my car in after a failed emission test and the problem was quickly diagnosed. My car was ready to go after a few hours and I couldnt imagine a more fair price. Ill definitely come back for any future work needed.

Al
Review №28

They worked on my car in a timely manner & faster than expected. Recommended!

Ed
Review №29

Love Astro Auto repair shop, very friendly n helpful didnt get me nervous, since am a female you how mechanic shops can be. Found a place a can keep taking my car with honest service, thank you very much

Br
Review №30

Pretty dang awesome service. Honest hard working mechanic!

Wi
Review №31

They were very courteous. They provided me with !!Excellent!! service. The place was clean, and they made me aware of some things with my car that may have been a problem in the future. They were very prompt. I would recommend them to anyone and everyone!

Ar
Review №32

Small business, knowledgeable, very friendly

Ra
Review №33

Jose is the main technician and owner(I Believe), hes very knowledgeable and is ASE Certified. his certifications are hung on the wall, 7 documents altogether i believe, Now on to Pros and Cons.Pros: Theyre location is very accessible, being that it is located on a main street which doesnt seem to be a big issue seeing as the street is very wide. ENGLISH, ENGLISH, ENGLISH, I cant stress how important it is for me to talk to someone who speaks my language. (They also speak Spanish). Joses English is fantastic, he very articulate and easy to understand. His wife is runner up, her English is very good as well. Overall Astro Auto repair seems very reputable and reasonably priced In my opinion. They also provide free diagnosis as far as i remember, or at least to a certain extent. (Hes obviously not going to take your engine apart for free), it seems to be more OBD scanning and general analysis of the vehicle that is free.Now the Cons.Cons: Astro Auto Repair is unfortunately understaffed in my opinion, Jose seems to be the only technician servicing vehicles at any point in time, Although very rare, this MAY leads to untimely delays, which for most people it can be difficult to work around.Overall: I truly believe this auto shop has lots of potential. From what i can see from my monthly visit,(Yes, i drive a chevy).The costumers always seem content with the services theyve had done. Ultimately its up to you, The Consumer to go check it out for yourself. Thank you for reading...Good day!-----------Ryan------------

Sa
Review №34

Local family owned & operated business, very outgoing & honest, trustworthy, great customer service!!! You can trust them to explain what work needs to be done now and what work can be put off or situations simply monitored. You never have to worry that they will do unnecessary work. Theyre great at diagnosing problems and keep current with automotive technology. Theyre great at accomodating your schedule and make the whole process simple and friendly. Our entire famuly wouldnt use anyone else!

Jo
Review №35

Amazing place to go to, spectacular service always, they really treat you like family, reasonable pricing with high quality parts.

Om
Review №36

Very informative and friendly service. prompt service and clean work. this is my new shop to bring my cars to, very satisfied. i recommend to anyone needing good prompt aservice on there vehicle.

Sh
Review №37

Worst car repair experience in my life. I took my car to Astro auto repairs because my A/C was blowing out hot air. I was charged $80 to inspect and re-charge the AC with refrigerant. The owner of the shop told me that he couldnt figure out why my AC isnt working. The owner then asked to keep my car overnight. I left my car overnight I waited for a call all morning the next day to get info on my car. I didnt recieve a call so I called them around 11AM & a women answered the phone, who is the owners wife was telling me about brakes and a oil change which that wasnt what I brought my car in for. I informed her what work was needed to be done on my car and she tells me I need a new AC compressor. And it will cost $700+ for the part and labor. I asked what was wrong with my compressor the lady then gave the phone to her husband (owner) and his response was theres no physical damage I just need a new one. I took my car from their shop that same day. And later on that night my electric in my car stoped working popping on and off, locks not work, clock resetting, sensors flickering. I took my car back to the shop the next day, I asked them can they make sure everything is intact from them working on my car. They told me no. I left and now today 6/16/17 my car stops on the expressway. I was stuck on I355. I got my car towed back to the shop and they still wouldnt check my car. They tried to charge me more money after my car was working perfectly fine before I brought it to them beside the AC not working. I look under the hood where the AC compressor is and theres a broken wire hanging from the compressor. Worst customer service & worst experience.

De
Review №38

Best service in Aurora . Friendly staff and they become familiar with you really fast . This place feels like family working on your vehicle

Mi
Review №39

Did a great job on my 1957 Chevy repair.

An
Review №40

Great service!! They helped me a lot!! Very professional work!! Thanks guys!!! Very honest people, I really recommend them!!!

er
Review №41

Astros auto repair hes so amazing on the prices and they work .Im his customer sense Astros repair a star doing the business thank you so much I recommend this place hundred percent

Wi
Review №42

I had problem with my car,which I took to two other mechanics and was towed back to my house because they couldnt find what the problem was.I called astro and they picked it up and contacted me with updates of what they were doing along the week my car was their.the owner Jose even told me to come in to explain everthing once he got it running.the receptionist(sandra) is great also.the bad rating about her being rude is obviously rated by a jackass.if your looking for honest/great/certifeid mechanic this is your place.

Em
Review №43

Was recommended this place by a friend then I spoke to a lady on the phone with an accent that was really rude. Didnt even bother getting a quote or even service after that.

Er
Review №44

Honest and fair priced. 4 generations of my family go here.

Ty
Review №45

Friendly service

Br
Review №46

An honest mechanic that does good work!

Ri
Review №47

Not a honest tech charged me 900 for and module to be replaced on a Chevy Astro didnt fix the problem they could of just ck it before they install the part no because I didnt pay a diagnosis charge thank you for having compassion for my matter

W
Review №48

Honest and dependable!

Bo
Review №49

I has been bringing all my cars to this place for couples years and honestly these people are awesome good prices excellent service is really difficult to find honest mechanic.I have brought my cars for a long time and honestly these people are extraordinary, good prices and excellent service, it is really difficult to find honest mechanics.Bolivar

am
Review №50

I recommend this place 100%, why do I recommend it? Firstly, his secretary Sandra is very kind, attentive and very courteous, the manager Jose Franco is the best mechanic we have ever known, my car did not pass inspection to remove the sticker, wherever the car the scanners said they were a problem with the oxygen sensor, we went about 6 times to inspect and it never happened. One day I remembered this workshop we took the car, Mr. Jose Franco attended us, brought his scanners and gave him a different problem than everyone else and told us of course leave me the car to check it well and I guarantee that after checking it we will find out exactly what is happening, said and done y we left the car and the next day he told us what it was they put the piece that was a simple and noooo the oxygen sensor as others said and my husband spending so much money on different brands of sensors, Mr. Jose Franco carries his last name well😂😂😂😂 (frank) he is a sincere person, he speaks clearly to you and has a good sc Anners and instruments to fix any type of car. That is why I guarantee 100% this place, car that does not pass inspection, take it to Astro auto.👍👍👍👍👍😂😂😂😂👏👏👏👏👏👏

Jo
Review №51

Hello friends, I want to tell you that I had a problem with the transmission of a truck, I still visited another workshop and they told me that I had to replace the transmission because it no longer served and luckily I had to go to ASTRO AUTO REPAIR, where they treated me very Good and with a lot of professionalism. I was surprised that there was no transmission that only made a connection that was broken and that affected the speed of the truck, I thank this workshop for failure to save a higher expense. I recommend visiting this workshop you will not regret it.

Ka
Review №52

Our family is very satisfied with Astro Auto Repair Services Center since whenever we have had serious problems with our vehicles they are there to help us, apart from a very good service they have a very good mechanical service, thank you Sandra and Jose for always being willing To help us, if anyone needs any service for your car, do not hesitate to go with them, I highly recommend them !!!!! ;)

Ma
Review №53

The best mechanic workshop in Aurora, very kind and friendly! 100% recommendable

Information
1 Photos
53 Comments
4.6 Rating
  • Address:802 W Illinois Ave, Aurora, IL 60506, United States
  • Site:http://astroautorepairaur.wixsite.com/astro
  • Phone:+1 630-301-6030
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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