I went in to this store a day after I bought a bag for my mother. As I walked in I let the person behind the counter(Mark Dittrich) know I had bought a bag the day before and I had a question about a strap that came with the bag. Even though he knew he wasnt getting a another sale from me he still took his time and helped me figure out what the strap was for. Will definitely go back to this for my future luggage needs just because of this transaction alone! Great sales rep!

They stand behind there products and the lady there was very nice

Quick service, friendly help, for returning a suitcase for warranty work.

Super prices

Not happy with customer service

Excellent store to buy luggage

Samsonites guarantee on luggage, I got a good suitcase at a good price

The best travel suitcases and hiking bags / backpacks in the outlet. I would like more discounts ... but that is. Quality is never cheap.