Very helpful friendly staff and had my part ready when I arrived. Will definitely use them again!

Josh did a great job with helping me find the part I needed quickly he knew exactly where things was around the yard. After getting my part the mechanic Will gave me a bunch of knowledge on how to replace my tail light and even gave me a helping hand. Which he did not have to do, I offered him a tip and he rejected it and said no problem have a nice day. Just a all around great guy. Cheers to you Will !

The new owners are nothing but liars! They haven’t been open long at all and they are already lying can only imagine what the future holds for them! Also extra long on parts and motors. They are very disorganized, they have only one person in the yard doing everything..sad!

They dont seem to ever have parts for TWO of the most common cars on the road. The Toyota Camery and the Nissan Altima. Its hard to find what I need here any longer. 😔

Very reasonable prices 100 percent all the way

Very helpful and respectful personal.

Very Bad customer service I wouldn’t recommend this place to one. They are rude and don’t get the job done in a timely matter. They was supposed to tow much car today I waited the whole day for them to tell me they can’t tow it. This nasty rude place needs to be shut down immediately ! I would give them 0 stars if I could.

Waited for 2 hrs after that bumped the price for the part which I ready paid for itGot my refund, Not Fair trade practice

I purchased several parts and a couple I didn’t need for the front end of my wife’s beloved Infiniti.Pair of head lights, one was bad, but not the one I needed.Good, main reason for other purchases, worked out well.Top radiator support harness with lights support bracket....this is where the issue came in. I knew it had to be cut, drivers side was correct, passenger side was butchered.Spoke with owner and was told verbatim,”old car, it is what it is”. I deal with over 100 customers a day in my business, but it is not always it is what it is.Totally can’t use this part without a lot of modifications. I moved here a years ago and was looking for a reputable and dependable salvage yard as my business fixes these things for people with low income.I shall continue my search.The Owner whom I was told and spoke with is Marty.I ask him about the situation and he said I will put you through with the salesmen that helped you....boom, off the line.I wasn’t interested in talking to Angel, already did that and was put to the supposedly owner who pushed me back.I purchase between 110-160,000 dollars worth of used parts a year and thought I found a good spot for quality. We have all been wrong at some point. Go elsewhere.

Sure is a lot of consistent complaints about the same thing. I was going to get a transmission but these reviews has caused me to feel smarter going to someone else. 💪

I just love this place to Services great they do the curbside pickup you this pull up the stick they hand out wait again out the window and your part is there

This is the worst customer service, ive ever experienced, take into consideration i dont usually write reviews. This business is unprofessional, disrespectful, and presumptuous. If youre looking to be affiliated to a business with those attributes this is the business youre looking for. 0/10

They might be a salvage yard but the customer service from the guy in the front is horrible. You are selling to the public my friend there is a certain level of respect that everyone deserves.

This is our go-to place for salvage auto parts; great deals can be found here. The people are helpful and many times they have what we need. Our family would recommend this spot.

Great prices, but more importantly, excellent service. Patrick is helpful and friendly. A pleasure doing business with them.

Purchase a a/c compressor for my vehicle within 10minutes realized it was the wrong one, contacted the lady at the desk who has a nasty attitude towards people of color, told me that the computer say the part is correct and compatible & that they dont do exchanges or refunds within 10minutes of departure i recommend you dont shop there slimy operation & very nasty towards people who are trying to spend money there

Horrible to deal with. They sold me the wrong part for my customers car. Asked to have it picked up for a refund for over a week. All I got was excuses. At the end they only offer store credit for a part they shipped wrong. We will never do business with them again. I strongly urge you to to do the same. I would leave less stars if possible! See from the response below that its just more games and BS Excuses. This is wha $106.00 means to them. Buyer beware!

Fast, friendly, and very affordable! Thank you Richards

Everyone was really helpful here. Said they had a wrecked police Charger that may have my part. They even pointed me in the right direction to it. I found the car on my way out with the part needed. I pulled it off myself and got a great deal on it.Will go back for more parts if needed.

I cant speak on the other reviews but my experience was cool. ...cant remember names but one and that was Denise. ...the guy with the beard up front was very helpful. ..I have been searching for a center console for my truck for a long time..they had it...price was real great...will return for other things...thanks guys

Needed a tail light lens for my car. The first website I checked wanted $50, but Richards Auto Parts only charged $35 for the same part. Will definitely use them again and recommend them to friends!

Love the used parts super center. Great service always! Friendly staff and Marty aint too shabby lol. Bought from Richards from the beginning.

Sales guy on the phone was a real pleasure to speak to. Lost my future business. I guess belittling the customer would be a 5 star rating.

Owner Very Rude... Prejudice. Would not recommended this business....

They were very nice an helpful I will go back to do business again an I have told others about them thanks for the help

Called this business with a simple question. The lady who first answered the phone and asked me to hold was pleasant & courteous. Then a male answered the phone asking me what I needed. My question to him was simply Do you have any 2001 Ford F-150s with the 4.2L engine? He then asked me, What do you need? An Engine? I said no sir. He then stated with an attitude, I need to know what you need before I tell you if I have any of those trucks.... I just dont let people onto the yard without knowing what they need! I then told him that I need several parts and was just calling to see if they had the available trucks to pull from before I wasted my time driving there. He then told me to make a list and then he would tell me if he had any trucks. I then told him to never mind and that I would just call someone else. I have read all the previous negative complaints and was surprised to get treated like this over the phone. Ive been to this business once before about 3 years ago and purchased a hitch for my truck. That was a pleasant experience and even removed the hitch myself. The mechanic on-duty even loaned me the tools to pull it. This mans demeanor was rude and un-professional and because of this issue I will no longer purchase parts from this business. Nor will I ever refer any friends there as well!!!!!!!!!!!!

Friendly, very organized and great prices! Best salvage yard around!

Told me one price seen own website then went up own price when I got their

My car is currently at Richards getting serviced,Im still waiting but I dont see why all the bad reviews..they are well mannered people to me & Im black(since a lot of you are calling them rednecks) I was referred to richards by a well known mechanic in Cobb county,so I can pretty much say its a good spot,so Dont let the reviews deter you from going there

Richards is our one phone call away for parts for our customers. They keep the prices down, they deliver, and they know their stuff. Patrick is our go to guy!! Thanks for all you guys do.

Great people. Great prices. Good customer service

Great service and prices I personally recommended they work with the costumers

Great place to get it all used parts!!Excellent customer service and prices

They want LKQ pricing but U-Pull It service.I was told by two people that they have the best price in town, yet they dont publish their pricing. S and W Auto and Pull-A-Part both publish their pricing and are by far cheaper. RAS is about double the price.

They are very helpful and reliable ive been coming to them for uears and always give me a good service id say if you need any part for your car come to richards top notch service

Wonderful place! Honest and fair.

Well at least they reply to the peoples questions so Ill give 3 for that will look into this

They are not super friendly.. I debated on telling the whole sheriffs department not to come here. But i wont bother!! A lady that I spoke too went and got someone else on the phone (male) and was horrible customer service. I know i will skip them next time

Laughing out loud at this place! The service desk woman was really polite and the guy who answered the phone was very rude and hung up on my face. I called back and another guy answered the phone and I told him about the man who was rude and this guy was very understanding. That man needs to straighten up his attitude no matter how many people hes dealt with in a day.

I had been a customer over the last several years and purchased a part for a Suzuki. The part ended up being defective and, for $35 and less than a month after purchasing it, I thought there would be no issue with returning the item for a refund or, at worst, a credit.I ended up getting told two stories in 5 minutes. The first was that the part, a brake master cylinder, was non-refundable. When I told the employee that I had no past issues with returning parts that were defective if I did so within 30 days, he then told me that I couldnt return the part unless I had a receipt.I told him that he already has a record of the transaction under my account, but he told me that doesnt matter. For a 30 mile drive to get stiffed over a $35 part, I would think that my time and money would be better spent.

Good price $

Awesome always has my parts great prices awesome customer service

Rude!! I called this week asking about a part for my car and they are just simply rude and can tell they dont care about the customer! I will never call this business again! And after being treated like this I went to post this review and obviously after reading there other reviews this is a problem with there customer service!

Patrick and Angel are always helpful.

I bought a transmission and had it installed by this company I had to pay a row back twice to carry truck back they would keep for a,week and then call to say its ready every time the check engine light would come on transmission code and would shift slow in first they let my warranty run out well 4 months later transmission quit really sad place when they could of just put another used transmission in I think Im just gonna take theme to court your right on all these reviews there is a guy that works there is very rude they gave warranty but never would start it over after bringing truck back after Im telling theme the transmission aint right I wish they would just change the transmission and make it right

My first experience with them wasnt very pleasant, I dont want to say its because of my race but now Im thinking other wise. Whomever I talked to on the phone wanted to challenge me about a part I purchased which is still 9 days within the warranty(which I dont understand why you give a 30 day warranty if youre going to try and go back and forth with a customer when they are still within the time frame to get the part replaced) because the part was a piece of crap that did not work(says my mechanic). This person was not very professional and I should have left the minute I walked in because I felt unwelcomed from the beginning. I will never come here again! Wish I would have read the Google reviews first, 3 years later and they still suck!

The rudest person there that answers the phone sounds like a miserable human being that hates his job. I forgot the name already starts with an R. I think? Doesnt know what hes talking about and questions me.

Super friendly,great customer service.Angel is the best.

Terrible service. Will never purchase anything else at this place.

Ordered a part. They delivered the wrong part,said it was stocked in wrong now Ive got to go out of my way to try and get my money refunded. Terrible buisness. Never will i use this company agian.

Fixing old trucks this is the place to go find all those hard to find parts and pieces

Very helpful staff.

Man this place is a joke. Smh,

The guy was a di** and hung up on me.

Excellent

Had to wait 2 hours on the part ;; Some of the wires on the part were cut wrong so I couldnt used the part :: it was a Honda Odyssey key switch ;; wouldnt refund my money none of it ;; I asked if he would take the cost of pulling the part out of the refund 65.00 -25.00 for pulling and give me 40.00 back he said no dont buy parts from here it a huge risk ;; next Im going to at least ask if I can get credit well see ;; they never offered that but well see !!

Very good

Great service

Best service

Very rude end of story.

No help