Amazing work! Josh was swift and professional and walked me through all the fine details. I feel safer already.

Called True on Tuesday, received immediate quality guidance with options and pricing. By Friday installation was complete and operational! Great job by Josh who handled the installation! Easy to work with and they do what they say, when they say. Plus everything works. True is changing the game; don’t even think about calling anyone else...

Im happy with my decision to use True Protection. Ive used them at 3 houses. Theyre flexible in pricing options and once your system is setup, it just works. Their local support is responsive.It might be growing pains, but the communication in this recent install wasnt great. I got surprised by a $345 invoice for installing extra sensors. Just ask them for pricing before setting the appointment.Their pricing is competitive and they are responsive. Im still going to use them again.

Josh went above and beyond. We had a tricky situation with stone, zero attic access, a 400 million degree afternoon sun, and all of the windows ever made west of the Mississippi. He was the height of optimism, professionalism, and expertise. Even while he was sweating from his eyeballs and hanging from a ladder, he still took the extra time to do the thing better, a little bit more, and to a level of perfection.Should the other folks at True Protection be looking for a standard, look no further. I truly appreciate everything done for the safety of my family and the aesthetic of my home.

John Jarvis and his team - I think it was Sean this time always help me out. They show up when they say will and are always professional and just nice guys. I have sent them a lot of referrals and no one has been disappointed.

Sean was very good and helpful. He made sure that we knew how to work the system and added window sensors that my wife asked for. He set the system up for maximum protection and I commend him for his professionalism.

I was ready to upgrade my alarm system and TrueProtection got the job done quickly and professionally, answering all of my questions and making sure I was happy. From the time I sent an email inquiry to installation was fast, painless, and smooth.

Sean was a pleasure to work with from start to finish. Reached out to let us know when to expect him, showed up on time, and helped us through the installation process. We hit a few snags as our home wasn’t wired the way we thought it was and Sean helped us to easily understand our best options and pull it together.

True protection was awesome the team removed and installed cameras they stayed late to make srue the job was completed. I highly reccomend them.

EDIT (2021-05-21): Updated to 3 stars. Spoke with the company - they werent acquired, but they passed off monitoring to new company, and its that new company thats terrible.Id highly recommend anyone getting a new system pay a lot of attention now to who will be monitoring, and if its Safe Home Security, then definitely avoid.ORIGINAL REVIEW: Unfortunately, this company was just acquired (early 2021) by a different company, and its a complete scam now.(Prior to the acquisition, they deserved every single 5-star review they received.)On one level, since the acquisition - its just a mess - they cant bill properly, no communication, etc.On another level, theyre now trying to pressure customers into very long contracts and/or higher prices.Its sad, though, because it was a great company prior to the change in ownership - technicians were superb, installation was great, etc.Well likely move to Surety or MaCauley now.

Sean did a fantastic job setting up my security system. He was very informative on any questions I had.

Joshua..Was AND IS AMAZING...He Is Thorough and LOVES what He Does....

Sean was a fantastic installer/technician and I couldn’t be happier with the whole experience with True Protection.

Josh arrived on time and was dedicated to solving our video issue. Highly recommend Josh and True Protection.

John and his team are fantastic. The price is fair, the quality of installation is top notch, and the technicians are really professional. We even ordered our television through them with no additional margin and very reasonable installation cost. Great value.

Hi quality company! Customer service seems to be first priority. Got my mothers home hooked up with security cameras and a system and she loves it. There was a small malfunction with a camera (not anyones fault) and Ivan immediately came back out and got it taken care of.

Shaun is a video genus. Great job, and fast.

John and the True Protection team are great!! Extremely professional, and responsive. They wired all the security features for my new build and everything has worked flawlessly. (The couple of very minor issues were addressed quickly and without any hassle.) Theyve also been very responsive to any questions Ive had about all the smart home gadgets theyve installed. HIGHLY recommend!

Weston, the technician, arrived on time. He was courteous and was very knowledgeable about the installation and where to install the devices. He explains everything before installing and answered any questions I had along the way. After the installation, Weston described how to use the devices step by step. Thanks, Weston! My house is secured, thank you, True Protection!

Brad did an amazing job; he came in got right to work and fixed my issue with the garage. He was professional, friendly and stayed to help me get familiar with the touchscreen alarm Q pad. Would def recommend him for anyone interested or wanting someone who is knowledgeable about alarms/home security.Thank you Brad!!

Its always about the personal and professional experience with True Protection - from quote to install to service support. Today was no different. Dustin and Chris (two separate calls) provided exceptional customer service support to quickly resolve a technical issue. They promptly answered the call, no long waiting and the coordination between them was seamless as one picked up right were the other left off - very helpful. Thanks True Protection for keeping your customers first.

Excellent experience. Just began with True Protection a couple of weeks ago....security system and 5 outdoor cameras. From the beginning of my experience to installation they have all been terrific. Technicians are experienced and offer excellent help when a different direction needs to be taken. Shawn and Westin are amazing at what they do! Landon rocked the overall purchasing experience and I would highly recommend True Protection!! Thanks everyone!

Initially ran into a few snags with some miscommunications...However, it’s not often that a company will follow up to truly resolve an issue and I must say that I was impressed with Dustin over at True Protection.All the issues that I had were resolved.He took the time to follow up with me, listen to my concerns and get it taken care of - which I greatly appreciate. When something goes wrong, it’s nice to know that you have a company that you can rely on.Overall happy with the alarm system. Thank you!

The installer Josh was very knowledgeable and efficient! He went way beyond what was required of the actual installation! He organized my cables that were horribly bundled up by my internet provider. It really is a blessing to come across such a great company that takes pride in their work! Thank you for your wonderful service! I’m a very happy client!!

Both the owners of this company and their technicians are exceptional! True Protection is Austin’s local answer with service extraordinaire, plus corporate oversight that backs them up each step of the way. Once you make that first phone call with a request- they respond quickly with decisive answers to your questions, carefully thought out strategies for implementation, and with no delay they have you set up for safety and the utmost protection an alarm system can provide.True Protection is just that...and you might even sleep better at night!PLUS a shout out for Robert who installed all the pieces to “make it happen”! Great experience overall!PS- I have now used them for 4 properties...flawless in execution every time.

Josh Cuevas arrived on time and was very polite, patient and professional. He made sure that our installation was done correctly and that we understood how everything worked. We are VERY pleased!

Great company! Very responsive and professional. Brad showed up on time, made the install very easy, and was patient and thorough in explaining all of the functions. Thanks Brad! And thanks True Protection! I LOVE my new security system.

Brad W. Is the best. Install was super clean. He’s friendly and very professional. No short cuts no b.s. he is the only one I’ll have come out to my house. I highly recommend asking for him to do your install.

If you have not called True Protection for your camera & alarms, you need to. Absolutely the best service ever. Weston and Ashton was professional & safe wearing thier mask the whole time and put in top-notch security cameras & great service, didnt rush thru, and very easy to access with all my devices. Could not have gone any smoother. Highly recommend!!!Thank you guys! Great job!

Brad K helped me fix my camera and was efficient and neat while he worked. I highly recommend Brad and this company. They are friendly, professional, and offer great service. Thanks!

Great installation experience!

True protection is top dog when i comes to home security and customer service. Dustin and Chris from the Austin branch have been so helpful and respectful, they have taken the headache out of phone customer care and service arrangements. Keep doin what you do guys! Your the best!

Had Ashton come out to take a look at a low battery notification that had been a problem since original install by another technician a few months ago and in less than 30min he had it up and running with no more low battery issues! He was extremely professional, on time, and respect of my household.

Great Customer Service. We called for customer service and everything got taken care of immediately (the next day). The technician, Brad, was very knowledgeable and friendly.

The camera fails to catch 80% of the movement. System has not been working for a week now and no one is calling back from the customer service. Cancelling.

Dustin was a true champ. Fixed my problem in less than five minutes. He is always the figurehead of efficiency, professionalism, and courtesy. One of the readons I’m seriously considering adding another site to their services

Very professional and fast. Would recommend!

Great service! Brian and Rob were exceptionally helpful at every step while transitioning to the new home security. Thanks folks!

True Protection is great. They are a local company where the employees really care, are extremely professional and are very responsive to needs, questions, upgrades, troubleshooting, etc. Our contract for monitoring services got bumped to Brink’s after our initial consult and set up and I called and was able to get that switched back to True Protection as well. We have worked with John and Sean who are both amazing. So patient and helpful and again, just super quick to get back to you about anything at all. Very highly recommend.

These guys are on it. I had them wire a second office in our suite, they did it in record time. We had a minor glitch with the install, they promptly fixed it and ensured we were happy with the service. Will continue to use them for sure!

Thank you Josh and Winston! They came on time which I am stickler for. They were able to place the cameras exactly where I needed and even took the time to ensure we had the angles I needed to ensure our safety!

The installation team (Robert and Weston) were great. Both were knowledgeable and polite during the process.

We have had great experience with True Protection! They are always responsive and helpful! Highly recommend!

Robert and Ashton were great. Very patient with all my questions.

Terrific company to deal with! Customer service reps to our installer Weston were phenomenal. Weston took the time to explain everything and took the proper Covid-19 precautions. Highly recommend!

Brad did an amazing job at installing my security system. He recommended me with good camera angles so that i could get more coverage around my home. When my security system was installed I did not have WiFi yet as I was just moving into my new home. Once my internet was set up I was having trouble connecting my cameras to the WiFi. I called Brad and he quickly came to my aid. Brad was very professional and solved the problem as to why i couldnt connect my cameras to my WiFi. Thanks to True Protection and their awesome employee Brad my family and I have never felt more safe in our home!

Was having issues with my cameras for about 2 weeks, so finally had Technician Brad come out and solve the problem. Did a great job getting everything back up and running perfectly!

Wes did an excellent job installing our security system and cameras. Wes was very professional and informative. I would absolutely recommend True Protection based off my initial experience.

These guys are great! Local crew, personal service and great install/ monitoring equipment prices. The tech that came out was really nice as well. He took his time to ensure I knew how everything worked. Great experience.

Weve used True Protection for both homes that weve had in the San Antonio area and theyve always been top notch. Wouldnt go with any other company. True Protection has more than earned our loyalty.

I have been very happy with True Protection, particularly their customer service. I want to give William a particular shout out. William installed my security system and went way above and beyond to make sure all my questions were answered and that the system works perfectly. He has been so responsive and helpful, and when I needed my cameras adjusted he came back out on a cold, rainy evening to make sure they were perfect. William is a true professional, and he should make the company proud. Excellent work ethic and customer service.

Reached one of the owners by phone the very first time I called. He had previously & promptly responded to my email inquiry. We were very impressed with the time he spent explaining & customizing the system we wanted. The installer was professional and helpful. Our system works great, is affordable & the times Ive followed up with questions & requests have also been seamless & quick. Excellent customer service & product!

This company goes beyond!!! We have had their service now for almost a year and cannot say enough good things about them!! We met them while they were putting in a system for our neighbors. They squeezed us in the very next day to help ease our minds with an attempted break in. Always available to answer questions! Very nice and professional!! Always on time! They have gone beyond to help us feel safe and informed!! We have added additional cameras and love the app to see from our cameras when we are away from home, as well as the app to control our alarm and functions!! Definitely highly recommend them!!

Excellent customer service. Had an issue, called the office, and Chris quickly came over and fixed the problem, with no charge. He was professional, courteous, and really made my day. Thanks!

True Protection is awesome! I got quotes from multiple companies, but the way John explained everything helped me decide. Unlike other sales guys, John was very patient, not forcing me to take a decision and helped me choose the right plan. He was always there to respond post-installation. William, who installed all the devices for us was very diligent and thorough as well. He explained and showed us how things work. When I signed up, I missed out on a couple of promotions just by a month. But John was kind enough to compensate me in other ways. I highly recommend them. Amazing customer service!!

One of the best decisions Ive ever made. Two days before a long vacation I realized I would enjoy myself much more if I had an alarm on my house while away. I called True Protection expecting them to say we can schedule you in X weeks like every other time Ive had a last-minute time-sensitive idea. Only this time, True Protection was at my house the following day completing a full install. Seriously.. 24 hours after calling my house was completely secured, sensors on all doors, glass break sensors, motion sensor. They gave me a full tutorial on how to use it and assisted in linking it up to my phone which is an amazing feature. The whole system is controllable from the app on my phone which enabled me to check in while away, disarm the system for the dog sitter, re-arm it if I forget to set it on the way to work and all of that. And best of all, especially for someone who always hesitated to get an alarm after assuming I couldnt afford it, the price is almost unbelievable for what you get. The piece of mind is priceless and I kicked myself for not calling them sooner.

If you are looking for a home security system to protect your family and give you piece of mind look no further than True Protection. John Jarvis went way beyond the call of duty to put my parents at ease with their new system. John is easy to talk to and spends as much time as needed to create the right package for your home. He is also available anytime after the sale is done to help answer questions about the amazing security system. The install team was professional,helpful and really easy to learn from. I could go on for an hour! The days of bad security system companies are over. If your looking for a security company in Central Texas call John Jarvis at True Protection today!

If you are tired of horrible product offerings, being overcharged for the service you get, and terrible customer service run arounds from larger nationals like ADT you should schedule a consultation with True Protection. It was the first time in over 15 yrs of working with an alarm company that I can truly say I had a fantastic experience. They provided competitive pricing, each individual Ive interacted with has been highly responsive, professional, and their products and installation are high quality. Plus working with them means youre supporting a great local business! I highly recommend the professionals at True Protection.

Ive had a great experience for the last two years with John Jarvis and True Protection. The quality of the products and service are a great value. John came to our house to get us set up, he installed everything cleanly, and explained everything clearly. All the products still work as they should and John has been very responsive to the few questions Ive had. The whole experience has been very hassle-free, and theyre very competitively priced.

I needed an alarm system for my new business, and after many quotes from other companies I chose True Protection. John Jarvis and his team were great, delivered beyond my expectations. John was able to get me an installation date within two days of our initial contact. The installer (I think his name was Scott?) was quick and explained the system with a friendly attitude. True Protection offered the same features as ADT for much less. Not to mention hes local here in Austin, and theyre a Texas company. We are a new local business and were big on keeping it local. I highly recommend John and True Protection!

The True Protection team was very professional, making multiple service trips throughout construction of our home and always wanting to do things right the first time. I recommend them to anyone looking for a reliable and knowledgeable team for security systems and smart home devices.

Loved working with True Home Protection. Great products to make my family feel safe and bring my home into the 21st century. Very reasonable prices and always available service with a smile.

The system is so user friendly and John Jarvis is available via text or phone to answer any questions no matter how big or small. I have had my system in my apartment for a year going on 2 years. I love the fact that you can download an app and turn on or off your system. I also love the fact that you can arm the alarm while you are in your home or apartment. It makes me feel really safe. It gives you all kinds of options to do your system. When the alarm is set off a dispatcher calls you to ask if you know if someone suppose to be in your home if not they will send the police. I would highly recommend this system to anyone wanting to feel secure and have a user friendly system to do just that

John Jarvis and the True Protection team are top notch. The customer service is outstanding. I had a door contact stop working and they made it out on a Sunday to get it fixed! So helpful and nice people too! Cant recommend enough!

I cannot say enough about True Protection. They did a wonderful in home assessment, sold me what I wanted and needed. They used existing equipment. I was never pressured into buying equipment (and they do have a lot of really snazzy technology if youre in the market for that kind of thing). Highly recommend!

Im very thorough when researching and picking out new products and services. After speaking to a handful of security companies I found True Protect VERY refreshing. They were personable, to the point, and did not push sales on me like some of their competitors. Their team was able to get someone out to my house the day I called and got the system installed right away.True Protection offered me a great package at a very reasonable price. The security system itself looks very high tech and is extremely easy to use! The features offered work really well for us.Ive had it for a few months now and actually experienced a phone call stating my glass break alarm went off. (However, that was due to my crazy dogs yelping at the top of their lungs.) So I know it works!Thanks True Protection!-JA

Came here to rave about our experience today. We are a business with two buildings (unique/complicated situation) that needed attention for a bad sensor. Their representative, Alex came out and took care of all of our needs today and then some! He went the extra mile to set up viewing screens on all three of our office desktops as well as the owners phone. He also made all of this happen while working around our daily business chaos. Thank you very much! - Dripping Diesel

We had a fantastic experience with these guys. John came out to give an estimate and go over my options right away and was fine with me getting estimates from other places before making a decision. When discussing the options, he didnt try to oversell me on anything and simply presented the options and told me how they would work if I were to get them.The installation process had a hiccup thanks to us having painters in the house at the same time, so we had to delay that a couple days. When John heard, he promised hed be out personally the next day to make sure the installation went smoothly and quickly. He was true to his word and made sure everything was perfect. Issues can pop up with even the best companies, but what truly matters is how the company reacts when there is an issue. Its obvious that John makes it a high priority to ensure each and every issue is handled with the care it deserves. Id recommend them to anyone.

Super easy set up! Now I feel safe in my home and know that everything is secure when Im not there. Definitely recommend.

True Protection has been wonderful to work with. I initially heard about them from my office manager so we set up a meeting with John Jarvis to discuss the various options to help secure my business. John was quite knowledgeable, answered all of my questions and made sure, after the installation was complete, that we were all more than comfortable with using it. After using the system for several months at work and feeling quite comfortable with the added safety and security, I called John to walk me through the options in my home. John was consistent with us at home, answered all of our questions, was always on time and was easy to work with. I highly recommend True Protection and loved working with John. It is a relief to know that my business and home are safe when we are not around. Thanks True Protection!

Wow! John is very professional and did a great job explaining the system to us. Install was flawless. Highly recommend.

These guys are amazing. Very knowledgeable about their equipment and service. They took the time to walk us through service to setup and answered all our questions along the way. Could not recommend enough.

Sean D was awesome! True Protection is so much better than our old system (Vivint).

I do not recommend this company to anyone. Be careful, because they will try to lock you into a 3 year contract; then you are stuck with a terrible system at a terrible price.John Jarvis is who we dealt with. He simply wants to get the sale, but then is nearly impossible to track down if you need something.

Absolutely love their company and protection. John came to our new house and did an amazing job with the set up. He is wonderful to work with and easy to reach. I wouldnt use anyone else!!!

James is a True professional (pun intended!) Everyone I have met there has been very professional and they have an amazing array of products and services that I had no idea even existed yet. Being able to manage your home from your phone is pretty neat. I highly recommend them for all aspects of home and business security!

Highly recommend! True Protection has provided us with excellent customer service and a convenient, up-to-date security system for our home. We couldnt be happier!

True installed our security system a couple of years ago and it has reliably and consistently worked for us without any failures at all. We monitor our system over WiFi and remotely over the internet and use third-party software to do so. When that software company pushed an update in October, we lost remote connectivity and Sean at True was quick to answer our call for help. He advised us that when we upgraded our internet equipment to accommodate increased speeds wed likely need to go through this process all over again. He was right but this time it wasnt such a simple fix. After literally hours on the phone, Sean scheduled a tech to come out to our home to make the necessary adjustments as our ISP blocked our ability to use TeamViewer making an in-person appointment necessary. We incurred a cursory trip charge from San Antonio to Austin, but it was worth it. Ivan arrived on time and had most of the issues resolved within 30 minutes. There was one which couldnt be resolved as wed made too many attempts in too short a time and required us to wait 30 mins to make the fix. I assured Ivan that I could do it but if that turned out not to be the case it was simple enough to resolve remotely. I could not resolve that last issue so I called True and they scheduled a remote call with Sean for the next morning. After 2 hours of work things finally got resolved and all systems were functioning as they were supposed to and our monitoring was back to perfect. I know this is a long review but I wanted to be sure to convey the dedication of the True team and how they stuck with the problem, not caused by their equipment or software, to resolution. I highly recommend True Protection and will likely be using them for other projects in the future.

John Jarvis did a great job in explaining the security system we were upgrading. The installation was on time and he personally did it. It has been over a year now, and no hiccups. We could not be more pleased and secure. Touch screen interface panels and it uses separate Verizon 3G-4G receiver which is very dependable versus in-house wireless connectivity.

The True Protection team market a full product of system design, hardware, and their security monitoring partner to give an excellent total package for the customer. The 2Gig hardware is very advanced and easy to learn and use. Moni is one of the best monitoring companies in the US. The installation technician was very knowledgeable and helpful to get us up and running.

John and his team are super great. Very informative on what our home needed in a security system and most importantly did not try to sell us devices we did not need.

This guy is super expensive... He told me it was going to be $300 per camera installation. I hung up and continued my search and ended up finding another company to do it at a much better price. I would strongly suggest shopping around first.

Even though we have had a few hick-ups they have been very attentive with making sure everything was working perfectly at my home and business.

Awesome service! Very pleased and would highly recommend True Protection: pricing, service, follow up, professionalism, equipment! A+++++

Couldnt be happier with them. They give some great technology and have loads of experience. It is such a relief to checkin on locks, armed status, and even thermostat from my phone app. All the techs weve interacted with have been awesome. We actually were broken into and definitely count our security system as being a reason the thieves didnt stick around long. A tech was able to come and reinstall a door monitor the same night even though he was working late. Great experience, cant recommend highly enough.

We had an unfortunate burglary of our home while we were sleeping in July of 2018. It made me feel so uncomfortable in my own home which led me to do research on security systems, DIY security systems and companies, cameras or not, etc. After careful research I decided to go with true security. I had called one other security company that had good ratings, the male voice on the other end of the phone was pushy and really trying to sell me something rather than listening to what I needed. When I called and John answered I felt heard and understood. He came to my home either the same day or next (cant remember now) and installed exactly what I needed. Nothing more and nothing less. He struck me as honest and caring and I have loved the features of the security system as well. My whole family can have their own app on their phone to control the system to disarm and arm from outside or inside so we dont accidentally set the alarm off from having to control it from only one panel. Its just great and I cant imagine not having the security we have now.

Very happy with this company, the sales person Jaime, the installers Kyle, and Mike were very professional and helpful with everything. I highly recommend these people and True Protection.

True Protection was responsive on short notice. The representative was very thorough in his inspection and accommodating of my limited knowledge base.

So far we love it. They call and follow up with you to make sure you are happy and know how to use the system.

From the start of our business relationship, John, a born and raised Austinite, demonstrated his commitment to a customer-centric business model. Him and his highly experienced team have been available for dedicated support at a moment’s notice. The simple powerful alarm system is well-designed with an intuitive – easy to navigate - user interface. With a demanding travel schedule, I’m thrilled that I can gain access and control my home alarm system via a secure mobile app with a username and password from anywhere! Plus, I can add multiple users to the system, including: the dog walker, cleaner, and my sister. All-in-all, I understand why True Protection is recognized as a trustworthy market leader for home security systems. I’m happy to be a customer!

Great service visit from Sean. He showed up exactly as scheduled, fixed our issue promptly and spent a lot of time walking us through the software steps and mobile application. Highly recommend!

Working with True Protection was a breeze. From the price to the installation, everything was done in a very professional and timely manner. I would highly recommend them for your security and surveillance needs.

Dealing with these guys was easy and they were quick to set up my system. Couldnt ask for a better experience.

Great local company. The run security for my house and business.

Ive been doing research on home security systems for a few weeks now, so hopefully this review can save you some time. The technology, pricing, and customer service ultimately led to my decision to give them my business.They were actually (by chance) the first company I called. I did speak with a number of other companies to get a feel for the market but was most comfortable with the security of my home with John and his team at True Protection.They took the initial call after hours and were here the next day weeks later when I finally made my decision. The install was efficient, clean, and I was well informed throughout the process. I had a number of questions, all of which were answered patiently and thoroughly. There were no up-sells, only options to increase your security system. I ended up with more than I thought I could afford on the budget I had in mind and couldnt be happier with my system.

Excellent products with outstanding costumer service. Love everything in my security system!

Really incredible sell and install experience. hopefully the service side is as good.

Setup and installation was easy. I havent had any major incidents so cant attest to the response or how the system works in an emergency.

Great value and service.

We recently moved into a house that was fully wired/setup for a home security system. Because of this, I decided that maybe it was a good idea to look into home security. Im the kind of person who likes to do a lot of research into finding the right solution, and so the process began. I talked with a number of companies, both big and small. I talked with ADT, Guardian, Vivint, and a few local smaller companies, including True Protection. I also read as many reviews as I could find.True Protection was actually the last company I called. They had solid reviews online, so I figured Id find out what they had to offer. I had a long conversation with John, and it was so refreshing compared to everyone else. The professionalism, honesty, and non-salesman-like personality was a nice break from everyone else. John was incredibly knowledgable about the industry, their competitors, and about their own systems and offerings. He didnt just want to sell another account, he wanted to offer us a great system that was fitting for our family at a very reasonable and competitive price. The decision was easy.Installation day was great. Very personable, very professional. He gladly answered all of my questions, and walked me through everything. I wasnt left with any unanswered questions or any unclarity about how anything worked. I was continually impressed over and over again as I was walked through how the system worked, and how to use it and program it to our needs. The system ended up doing a lot more than I expected it would do, and had some very cool and intuitive features.True Protection clearly values exemplary customer service, and they do a phenomenal job at it. They are not a company that will try and nickel and dime you for different features. They want to get you a great system at a great price, and provide a level of service that you wont get from the other guys. I trust that if you do your own research, you will find the same result as I did. Do yourself a favor and at least give these guys a call. I couldnt be happier with my decision to choose True Protection.