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CRS Marble & Granite
2301 Scarbrough Dr #360, Austin, TX 78728, United States
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CRS Marble & Granite
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Ev
Review №1

Wonderful so wonderful Im a fabricator JD and brothers quality Stone Marble and Granite my experience with the sales team was excellent very helpful very helpful with my client very helpful with my clients questions. Wonderful experience thank you thank you. CRS Marble and Granite. another satisfied customer the remodel job was fantastic

Da
Review №2

Went to CRS for granite countertops for our remodeling job. Was able to get right in and be shown lots and lots of granite slabs in their warehouse. Found the right one for us and got things underway. Excellent experience with the sales lady there and from everyone else concerned and looks like things are moving along and getting taken care of properly. Brianna was our salesperson and showed us everything we wanted to see live versus their extensive online photos as well. She took us to see multiple lots of the same type of material we were interested in. Definitely worth a drop in if youre in the market for granite countertops.

Li
Review №3

My wife and I purchased a high quality pricey granite from CRS which we love. Initially we had some issues but the owner himself contacted us after hours and was most understanding and then worked with us. He personally made our buying experience and uncertainty a happy decision. We are very grateful for his obvious concern and professionalism in making this experience a positive one.

S
Review №4

The place had a nice selection of granite and other natural stones as well as man-made materials it was air conditioning so it was nice and comfortable thats what my wife said

Pe
Review №5

Shivam Desai went out of his way on a busy day to help me choose the perfect slab. My job was small and you would have thought I was buying 10 houses, their customer service was amazing! I recommend CRS, the selection was amazing too!

Sh
Review №6

Nice people. Big selection, in doors was a nice touch.

Am
Review №7

Found this place by accident! While we were looking for slabs for our remodel, my wife & I ended up here as we were shopping at another store and fell in love with CRS Slabs. We ended up getting the Calcutta Quartz family. We absolutely loved it! The lady who was working there was professional & helpful. The owner was awesome. We were able to pick his brain on the product which was nice. After installation, we had this small stain we were not sure on how to remove, and we had reached out to the owner, and he was concerned and reached out immediately. He requested us to use Bar Keepers Friend and it got rid of that stain immediately! We get a lot of positive feedback on our slab. In the kitchen, this is the masterpiece and we couldnt be more happier!

Me
Review №8

Amazing customer service! The owner was so helpful with selecting a slab, offered tips on how to care for it, and helped us chose an edge based on the look we wanted and the type of material we selected.

Sa
Review №9

Great selection of natural stone, quartz and even slab sizes of porcelains. Some of my favorites were quartzite slabs, with beautiful movement and colors. Large showroom that was clean and easy to walk through. Receptionist connected me with Josh to guide me through and help me understand all the different materials. His customer service was on point. Will definitely be doing business with CRS Marble and Granite!

Al
Review №10

Went here looking for granite and we were very impressed with the selection. My husband ended up choosing one and getting it reserved for our fabricator to pick it up. On the way back home from CRS Marble and granite they called him to let him know that the slabs we wanted were already reserved and that they still had the same granite but it was darker. Second visit upon looking at the slab “allure” looked nothing like the previous slabs we had chosen on the first visit. It’s understandable and upon looking at more slabs we ventured into quartzites. Read terrible things about quartzite before and did not want to get quartzite as it seems like a nightmare stone. The lady attending my husband told him that it was stain, heat resistant and harder than granite. She failed to tell us that it was very porous and even though it’s harder than granite it still stains like crazy. She did say that sealing it once a year we would be fine. Well... sad to say that it wasn’t true and wished we never picked this stone! Be wary of being talked into quartzites of any kind as this stone has been a headache for us. Yes it’s beautiful if you don’t use your kitchen ever!Perhaps we should have done more research on the “Casa Blanca” stone beforehand as there’s not much information about this stone. Wished we would have stuck with granite and not have chosen to go with quartzite. Not only was our quartzite sealed professionally but we had to do it again. We have had brand new granite before at a house we built before moving to this house and never had any of the issues that we are now having to deal with.***UPDATE- The next morning after writing my review the owner of CRS Marble and granite called my husband to inquire about the issues we went through with the purchased slabs. The owner of this company really cares about customer satisfaction and in no way wanted us to feel beguiled by our purchase but was pleased to be informed of the slabs porousity issues so he could label the slab differently for potential future customers. This place is honest and will do everything to make it right. Because of this I would choose to go back to CRS marble and granite for all purchases in the future and would recommend others to trust that they are a company of highest integrity!Thank you to the owner who cared for the unhappy customer to do all in his ability to make this right

Lu
Review №11

Stopped by CRS today to browse, and ended up chatting with Josh. Josh was fantastic to work with. He was knowledgeable, helpful, and took time to consider our design. Earned our business and support right away. Also, CRS is a nice facility easy to get around and well lit with lots of options.

So
Review №12

Excellent service from Sam at CRS Granite. Drove there all the way from Sugar Land. Had lots of beautiful granites fo choose from. Thanks for the great customer service!

Ru
Review №13

CRS is amazing, from the owner to the management staff. Excellent Service, I can walk clients in, and they assist wherever they can. A +.

Gi
Review №14

Way friendlier than another local place I went to!! Great selection, great pricing and very organized. Staff is very knowledgeable and you can tell they all enjoy working with each other. Not that I plan on remodeling my home again anytime soon but if I do, they definitely will have a repeat customer.

Br
Review №15

Let me start by saying the review from remodel it is wholly inappropriate. I walked in at the same one minute span as four other people, two men, two women at lunchtime (soup) on a busy SATURDAY. The staff was mistaken that remodel it was not the spouse of customer #3 (lagging two steps behind remodel it). The typing of the hate filled, inaccurate review took an immense amount of effort for a twenty second visit!!! Seriously inaccurate. An employee wanted to have you be a happy customer to the point of RUNNING out the door to attempt AGAIN to make amends.After reading your review I highly suggest you not return to CRS where the service is amazing and the slab selections even better.My thoughts are remodel it was unahppy about something else in her life and has taken it out on the staff and business of CRS. I have no connection with CRS but did witness the interchange with staff and remodel it. The review posted by remodel it is inappropriate and I have flagged it such. Even if it stands, it is obviously a one-off instance as I have read additional reviews and experienced the service myself at CRS. Best of Luck to remodel it from another woman who was treated as exceptionally as you would have been, had you allowed a person to apologize. CRS is great!!

Ta
Review №16

Very friendly and knowledgeable staff! Excellent selection of a variety of stones, all viewable from the aisles. Easy pricing scale and layout to explore options. CRS is also kid friendly, unlike some others in the area, which is a huge plus when it comes to shopping with the family.

de
Review №17

We had such a great experience at CRS. Alex did a great job explaining all the different products to us, and went out of his way to help us find the name of a stone sample piece we brought into the store! Unfortunately, they no longer carry it, but he took the time to show us what they had in their warehouse that was similar. They have a wonderful selection of products and we certainly will be back! Thanks Alex for all your help!

Le
Review №18

I visited CRS a couple of days ago (Saturday) and although they were extremely busy everyone was very nice. The warehouse is nice, they have a huge selection and the staff is friendly. Ive visited other places and I think CRS is by far the best.

Pe
Review №19

Went to CRS and other distributors in the area to look at granite for a house project. CRS by far had the best variety of stone and had the best customer service. Shivam and Jamie helped me and they explained everything thoroughly during the whole process. The showroom was clean and the samples were displayed nicely.

Su
Review №20

Knowledgeable about the different qualities in the products. Listen to what we wanted and assisted us in what would work best for needs. We enjoyed our experience with the CRS

Pr
Review №21

Great selection

Ce
Review №22

Marithsa was most helpful in our selection process and made sure we were happy with our choices. The whole process was easy and stress free. She made sure she understood what we were looking for and gave us excellent guidance.

Bi
Review №23

Our second visit to CRS and Jaime pleasantly recognized us as soon as we walked in. They have a TV and sitting area for the kids to watch their shows as well. She dialed into their system and pulled up our profile as soon as we waked in - had a record of what we had liked last time. Great selection of quality slabs and clean - indoor!- warehouse to browse it allHoping to finalize our decision soon.

Jo
Review №24

CRS is a fantastic place to shop for your counter tops! Jaime and the team are top-notch! Very knowledgeable and very friendly and accommodating. I had issues with my contractor so the ob was delayed quite a bit, but Jaime held my slab on reserve for me while sourced a new fabricator. They have a great selection of high quality slabs to choose from. By far, the best granite selection we found!

Ja
Review №25

While remodeling our house our fabricator sent us to CRS along with a few other places in town to select countertops. CRS had the best selections to choose from and had amazing customer service on top of that. Their staff was very welcoming and helpful, they made the whole process easy. We cant be happier with our new Granite countertops, Thanks CRS!!

Ke
Review №26

CRS the place to shop for quality material, I send my customers here simply because of quality and knowledgeable staff. From the moment you walk in the door Judy is attentive and helps my customers through the process of selecting the best choice for the consumer. Send your customers or you wife over to see Judy and you will know that she will dedicate the effort to her job to the best of her ability. Trust me if youre in Austin or surrounding areas you owe it to yourself and your customers to shop here.1st quality stone 1st quality service that is what you receive at CRS in Austin!!!

Ev
Review №27

Excellent service! Everyone is so nice and friendly. Beautiful selection and super comfortable indoor temperature regulated warehouse.

Ca
Review №28

The warehouse was very clean and organized. Easy to view every slab. Jamie welcomed us right when we walked in, and made sure to answer all of our questions right away. Would highly recommend.

Ry
Review №29

Nice people. Doesnt appear to have many samples to show designers. no stock in popular types of stone. Would be a good idea to keep at least an example of out of stock popular products.

Bo
Review №30

Great variety/selection of granite, quartz, and quartzite.

Dy
Review №31

Jamie Perez was so much help! She really knows her stuff. Her customer service was exceptional, such a rarity these days. Thank you!

To
Review №32

Both Alex and Jaime were extremely helpful and friendly to show us the inventory set up. Excellent selection.Tom and Sharon Burch

Lu
Review №33

I’m a fabricator and always come to CRS to buy my slabs. They have good price and colors. The shipping is pretty fast as well.

ca
Review №34

This place is awesome! The selection is incredible. The facility is spotless. The staff is knowledgeable, and they have an awesome coffee pot. Will recommend to others. Thanks CRS.

Er
Review №35

Such a well-organized and diverse selection of granite, marble, quartz slabs! Absolutely gorgeous pieces and the girls there (Jamie and Cass) will take the time to help you choose the exact piece you want. Every single slab of natural stone is a little different, so their patience is 100% necessary & appreciated in their job role of working with each particular customer and their needs. Jamie was also very responsive and communicated efficiently between my fabricator and me, as we figured out which slab and how much granite we would need for our project. CRS is fantastic both in product and service, very pleased!

JC
Review №36

Sam made the experience great. Were very happy with our new counter!

Bo
Review №37

We were sent to CRS buy our builder. Once inside we were met by the staff and signed the usual safety paperwork as this is a working warehouse. Our builder was running late so Judy decided to get the appointment moving and took us into the ware house for a look at the granite slabs. Judy asked all the right questions and with her years of experience directed us to the color choices that would fit our house.Our builder and installer joined us and Judy was happy to see them. We used Judys extensive knowledge to narrow our choices and are happy to say we have choosen our granite and are looking forward to the installation. Thank you Judy for you guidance and expertise.

Re
Review №38

This company employs the rudest staff that blantantly demonstrated & explained to me that they feel it is okay to treat women poorly, and specifically as less than male customers. Let me paint a picture for you... I walked in, and was asked by someone slurping soup at the counter what I needed today. As I started talking, this same person asked 3 men that walked in behind me how could he help them today. Subtle word differences but he did make those choices between us.More to the point though, I am sorry was I not just talking, am I suddenly invisible or on mute? Thank you for demonstrating your lack of customer service with your lack of attention to our conversation. I am sure my face clearly depicted how insanely rude I thought they were & when I started trying to talk again, the two employees working said oh are you all not together? Nice try trying to cover that up but there is a problem here... Actually no, Im not with them, we didnt even walk in together; It was bad enough that you interrupted me while I was talking with you as you obnoxiously slurped your soup, you then started up a new conversation with the men, and now to add insult here you are legit trying to explain to me that you assumed we were all together even though we didnt walk in together and that you think its okay to talk over me as a woman to speak with the men in the group? Seriously?Should I even mention anything about yelling at me in the parking lot because I made a choice to not give you my business after this rude display. As a customer, I always have a choice about where I want to spend my money and I will NOT be spending it with this company to encourage their bad treatment of PEOPLE. Yelling at me in the parking lot was not going to help matters, only an apology was appropriate though I still have no interest in supporting this company that employs these two ugly people. Shame on you both.Not a way to treat people in general; I gather from your explanation to me it was specifically because I am a woman; Why cant people just be treated with respect? Unfortunately for you all, I was prepared to purchase 6 slabs today for a large remodel job; I do want to thank you for immediately showing your true colors this morning though so that I do not waste my money or any more of my time with soup slurping, rude, mansplaining sexiest employees.I recommend for anyone else looking for countertops, to head on over directly across the street to Arizona. When I walked into Arizona immediately following this, they greeted me and everyone coming in with courtesy and respect. HUGE difference and I was more than happy to give them my business.

Mr
Review №39

Josh was super helpful great customer service

Ro
Review №40

Great experience with CRS. They helped pick colors and worked with our installer hand in hand.

Ky
Review №41

These guys are great. Ive worked with Shivam since CRS Austin opened and I always appreciate his service.

Fr
Review №42

The best place in Austin to find granite.

Ge
Review №43

Excellent service by everyone we dealt with and large selection of granite. Very happy with our choice and the way it looks in our kitchen.

Mo
Review №44

CRS Marble & Granite is great! They have a great selection and very competitive prices. The staff there, including Shivam (the manager), are very friendly and helpful. If you are looking for countertops I would highly recommend that you go to CRS.

Ki
Review №45

Very professional, nice warehouse and very friendly staff. Jamie was exceptionally helpful and excellent knowledge of the products and 1friendly.

al
Review №46

Not sure about the business but the driver is super impatient.

Ma
Review №47

Besides a good product quality and price, the customer service is great. Jamie Perez our showroom assistance really made a difference, help us a lot to made the best decision for our remodeling workthank you!

Ro
Review №48

They have a excellent selections of granite and a knowledgeable staff. Easy access on ih35. Highly recommended.

Ca
Review №49

As a natural and manufactured stone fabricator and installer, I am proud to partner with Cass, Jamie and Shivam as our granite supplier. My clients love the selection CRS provides and its a great way to touch and feel the stones for their next countertop project. Customer service is ALWAYS 5 Stars!

Kr
Review №50

The staff at CRS was very helpful, their granite selection good quality and their showroom well and uniformly lit. Judys knowledge of granite and the fabrication process, as well as her attention to detail directed us to the perfect granite for our kitchen. When the fabricators miss-cut one section of our kitchen countertop, Shivam worked hard to find a matching piece. Their attention to detail and their willingness to go the extra mile is greatly appreciated by these first time home renovators.

Am
Review №51

Sarah was a huge help and guided us in making the perfect decision for our new kitchen counters!

Fr
Review №52

Awsome customer service highly recommend you use them lots of time 1:1 attention to there customers

Sa
Review №53

I Highly recommend CRS for youIm the highest rated fabricator in the area for time in business quality of stones and customer service,most of my reviews that involves quality of the actual stones came from CRS Marble and GraniteI was born in Brazil and I speak a little granite, This facility has the most qualified stones in the country, the actual quarries that they purchase in Brazil are considered top notch.Keep up the good workSaulo Roriz De AssisMetrowest

Je
Review №54

World class sales and service

Jo
Review №55

Great service and very helpful.

Sa
Review №56

Best stone yard in town!

Information
76 Photos
56 Comments
4.8 Rating
  • Address:2301 Scarbrough Dr #360, Austin, TX 78728, United States
  • Site:https://crsgranitetexas.com/
  • Phone:+1 512-640-6401
Categories
  • Granite supplier
  • Countertop store
  • Marble supplier
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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