10/10! I brought in my old pre-owned Yamaha keyboard, they tested it out on the spot, and they gave me a very reasonable purchase offer on it! No wait, with friendly and helpful staff! I was able to use the money from selling my old keyboard to upgrade to a new fully weighted keyboard! It happened to be on sale when I went in, so I got it at a great price! Go Guitar Center!

If you like self-important failed musicians with terrible attitudes that dont listen to anything you ask or say, then you might just be in luck... because this is the place for you!I seriously abhor this place and most of the employees treat you like you are bothering them. First time, I went to buy studio monitors. The rep cut me off anytime I started telling him about my studio setup and INSISTED that I buy the WRONG speakers, then got mad at me when I didnt take his suggestion. Ordered them on Amazon, THEY WORK PERFECTLY. Went back, a decent rep sold me an Audio Interface (nice one, decent price, brand new, in the used counter because it was opened... no problem there.... EXCEPT...) As it turns out, didnt even need it. So, I went back to try to sell it back to them at a loss, which I was fine with. Also took a few perfect condition vintage components (Yamaha and Technics) with me because their website says, For vintage gear, we have a dedicated group of experts who are available during all Guitar Center open hours to assist in evaluations. We take pride in our acquisition process and are firmly committed to making fair market wholesale offers.Horsewash. Dood didnt even look at them. Said, Not At All Interested In Those... and my test computer was fried this morning, so to test this Interface, YOU WILL NEED TO BRING IN YOUR OWN COMPUTER. I thought he was kidding. I said really??, chuckling... to which he got visibly offended and raised his voice and squared up on me through the Covid-Glass and hollered, YEAH. REALLY. with one of those super tough stares that musicians are known for. Needless to say, this made the other customers at the counter SO uncomfortable, and they left... right after I did.This will be the last time I let you hurt me, GC. I thought we had a connection. Turns out I was just flush with love from making badass music. Its not you, Its me. I deserve better, and I wont let your toxicity drag me down ever again.Signed,Mr. Joshua Heresy

Understaffed, so patience is required. Good selection of musical instruments.

Picked up a bass guitar to check it out, and the strings we super loose. Not just a bad set up. Rattling loose. Several employees were just sitting around chatting amongst themselves. IMO, any idle time should be spent making sure all their instruments are in perfect playable condition. Another customer said he found the same poorly setup guitar at another GC. Sad. I wonder how many sales they miss because of stuff like this.

Definitely one of the better GC experiences Ive had. Super friendly & helpful staff, guitars in good shape, etc.

If you have good credit or just looking for the guitar of your dreams go there very helpful staff and great customer service.

Love this place. My family loves coming here and looking at instruments, dreaming about our next purchase.

Impressive selection at a great place for all your music needs, professional or beginner. Im super impressed with the way theyve integrated their online experience with whats available at local stores. Great staff here--and their marketing department at corporate is made up of some clearly smart folks. This is from a guy with marketing analytics experience: phenomenal work.

Awesome store with a great selection of gear. JD went above and beyond helping get me sorted

The salesperson was helpful and very knowledgeable about the speakers I came in to look at! He was also accommodating plugging them in and letting me listen. The only minor drawback was a little bit of a feeling of being rushed to put some money down to hold one to guarantee it was in stock... just in case I decided to purchase. But when I said I wasnt ready for that there was no hard sell, which I appreciated!

Curbside is on point. Got exactly what I needed and the guy that ran it out to me was awesome. Great shop, had exactly what I needed and had clear signs that they were closed inside but were 100% to help customers get what they need! Great job yall

Lots of guitars, hence the name. Good selection of equipment and drum kits/percussion. Staff was not hovering, a plus, but available.People working a cash register need better math skills.

Friendly, knowledgeable, and professional service. I definitely recommend this store.

Employees have no care. They are lifeless and rude and smug. Went looking for a guitar and no one approached me for 45 minutes. As I was leaving someone finally asked if I needed help and then I said yes and he pawned me off to some kid with no emotions and when I asked if they had a PRS he said no. There were 5 right next to us. Spend money at a small non corporate setting. Lifeless betas working here

I had a terrible customer service experience at that location. I no longer trust in this company because of their unethical business practices and rude employees. I will spend my money elsewhere.

Dont buy from here if you plan on returning anything. Staff has been helpful and nice through the process (except for the service email), but getting a simple return on an online store pickup order has really been pulling teeth. Mind you, I tried to cancel my order about 30 minutes after I paid, but even *that* was too late for them. Not only did the system split my return in two for no reason first time around, but the second half of my return was put into store credit.Prior to the purchase I checked over their return policy and nowhere did it say that half my return would be made into store credit for any reason. Even the phone rep was confused when I told him what had happened.

Bought a Novation MiniKey MIDI workstation and absolutely love it. The guy who was in the electronics department was super helpful and knowledgeable about what I was getting. Also you can best believe I had a lot of questions for just about every compact MIDI workstation they had, and he didnt fail me on steering me directly towards just what I was looking for. It ALSO came with a lite version of ableton which is AMAZING. Thanks so much guitar center.

Bad customer service, for a start.Lots of rude, smug, @ssholes.Ive always bought from guitar center in the past, but one bad experience after another (and the things i hear online) are leading me to other places.You would be better off doing business with Sweetwater tbh.Hopefully this will be the last time I ever do business with Guitar Center. Blegh.

I basically walked in there just before the percussion staff member was about to get off his shift, saying I wanted an entire electronic drum with accessories and all..he patiently helped me source everything I needed, recommended the best value-price options and answered every question I had! Threw in a pair of drumsticks for free. After I had my drum kit together, my friend asked for some advice on keyboards and midi boards, again the staff took the time to walk us through all the options, explain the differences and ordered one they didnt happen to have in stock. At the end, they helped roll out all my drum parts to our car and load them. Couldnt ask for better customer service! The kit itself is great too, Ive been playing every day. Sure there are many more options online but there was something so satisfying about being able to go home with a working kit that same day, plus get all the expert advice.

Its a big box store. Little bit of everything, but may or may not have what you need. Some of the prices are good, but can be found lower at local music stores.

The drum room was hard to find even with the big drum atop the entry way!

Ive been going to various Guitar Centers for almost 30 years now. One of my favorite stores. Ive been to this location several times but this was my first visit back in the past 3 years. Staff was friendly, but man stock seemed low. There was maybe a third of their regular guitar inventory on the wall and almost all of it was up far out of reach. I was looking to try out an ibanez, but the only had two(!!!) on the wall and neither was what I was looking for.I know the last year has been hard but for a store that presumably wants to sell gear they sure dont have much in stock.

GC gets a bad rap because theyre a chain, but Ive always found their staff to be helpful and friendly. No snooty factor that is so prevalent in other music stores.

Very helpful staff. I am a beginner to guitars i came in looking for one guitar as a birthday present and came out with two and a new hobby! Absolutely go here if you are looking for a guitar.

Very friendly and knowledgable staff. They found exactly what I was looking for.

Store is a bit run down. I know this year has been rough on distribution and sales, but it doesn’t give an excuse for customer service. Came in looking for a simple cable and a new controller, when they didn’t have what I needed they tried having me spend more on a new interface instead of giving tips on how to make it work (they sell the interface I currently own). I got what they didn’t have on Amazon while in the store, but customer service goes a long way. I’ll drive down to SA from now on.

Stock was pretty sparse. Nobody working there tried to start a conversation with me, which is better than having too much attention but not ideal.

Helpful staff. They pointed me to exactly what I was looking for and assisted me the whole way. Would definitely recommend this location.

Awesome place!! Very helpful and knowledgeable staff!! ROCK ON GUITAR CENTER!!!

Austin Tx. guitar center, got its own special vibe. You can feel the energy amd excitement of music,right now,in this store.

I got a great deal on an amp here. The workers have always been very pleasant to talk to and very knowledgeable and very helpful.

Great place, sold my guitar yesterday and the process was ez pz. Staff were really kind and patient with me. Thanks for a good experience!

Fun. Frie d left her Bible, came back and the staff were waiting for us to return it thankx guitar center I will return

Vance and another gentleman helped my son find the best bass guitar for his experience level. They both spent 45 min making sure my 12 year old was going home with what he wanted. Thanks for the help!

The staff seem cordial and very knowledgeable. I talked to three different staff members and all were cordial and knowledgeable

Smaller than I expected but I love the drum I bought there...

My guitar had an input issue so I put feelers out into the repair world here in ATX. I emailed this location a picture of my busted guitar and got a call in less than 5 minutes. Enter Stephen. I couldn’t help but notice that he’s personable, experienced, and efficient. I was sure my repair was going to take a bit but he did it in 10 minutes. He even let me watch the whole process. Definitely the best service from GC ever. Look for Stephen!

I visited this store a few weeks ago. This place was absolutely filthy! There were pieces of cardboard boxes all over the floor, there was packing tape stuck to the carpet. It looked like the place hadnt been vacuumed in weeks. Every single room was a disaster! The store was nearly void of gear and musical instruments as well. If it were possible to give less than one star, I would have done so.

Okay store, needs organization and better trained in customer service staff.

Really great Customer service and exceptional knowledge. They love what they do and it shows!

Great friendly service in the drum room!!!

Great customer service! Friendly and knowledgeable on drum sticks and practice pads!

Great but small selection of acoustic guitars atm, plenty of great music supplies!

Wow. I have never given a review for one star. Please let the guy working in the audio/recording department that what should have been a simple conversation about the Shure drum mics lost Guitar Center a customer.The guy that works in the Drum section is awesome and Ill miss chatting with him

Its got some nice employees and a good selection of products. I also like what they did with a hi-hat pedal to activate a hand sanitizer dispenser at the door.

Ive been shopping here during the pandemic and I have to admit theyve really been to help me update my recording workflow basically from the ground up.Their manager Chris is awesome and pat in pro audio is great. Ill definitely continue shopping at this particular location. Great customer service.

First time buying there and they people there are great ..⭐⭐⭐⭐⭐

Recently I got a 2019 Gibson Les Paul Tribute in Honey Burst in a Scratch n Dent deal. Real beauty of a guitar with great tone and it came with a really nice Gibson softcase. Although I got a really good deal on an awesome guitar there was a very small problem. The guitar came without the Rythym-Treble poker chip for the selector switch, online reviews mentioned it came in the case but mine was missing, when I called and asked about it, they looked for one for me and put it aside for me so my guitar would be complete. Thanks guys, one of the reasons I shop here.

The staff is very knowledgeable, and the selection is very good.

This is nice location. Techs and sales are very knowledgeable. I almost always find what Im looking for.

Great and friendly staff!

Website and store hours dont agree, drove 30 miles to discover their IT department is very lazy

Too bad theyre going out of business. Always got my electronic stuff here but online is easier anyways. Just not as convenient

Love it, great help, good customer service fast and efficientI love it awesome store wonder when the wedding is

Its Guitar Center. How can you not like it. Like if I win the lottery, Guitar Center is going to love me!!!

The young man at sunset valley location was helpful, knowledgeable and funny.

Ordered a new Marshall DSL20HR on Guitar Center’s website. I didn’t order from this store, but the amp shipped from here. This place sent me a blemished faceplate demo without the footswitch inside a box that was barely holding together. Guitar Center just lost my business. I’ll wait from now on ordering everything from a different vendor.

This location was great! Very friendly and professional

Very helpful staff! They helped me pick out an electric guitar and amp and were able to answer all my noob questions. Did not enjoy watching the manager verbally abuse one of the employees near the bass guitar section though.

This is a ghost of a store .. i dont see why its still open. It has no gear at the moment and its very dated regardless it never really does even pre pandemic . G.c needs to upgrade and update its sales people and layouts as well as customer demo equipment setups with either more knowledgeable people not with (your wasting my time attitude) and eager to show you(even if your not buying today)what you need with out pushing profitability in front of professionalism . Train the sales people better. then pushing accessories .. gc is so big it could make showrooms like a namm floor or b&h in nyc or sweetwater in ind. Or the gc in los angeles is ok

Austin was extremely helpful!

Chris and Pat are cool AF. Helped with an exchange and went the extra mile.

I really like that the staff is helpful and interested in helping you make the right choice when youre not sure. They are always knowledgeable and friendly in my experience. The selection is usually pretty good but recently its a little limited mostly due to covid-19. Otherwise, Ive always had a pleasant experience at GC.

They sold me a mixer that doesnt power on but said that it was as is but worked. $700 wasted. I even asked the guy the difference between the 2 units that were on display he said go with the cheaper one so I took his word for it and ended up with a broken mixer. Im setting up for a gig and pull it out the box to find the unit doesnt even power on. I feel robbed of my hard earned money and conned by the guy that sold me this unit. Guitar Center has let me down.

Great time shopping they answered all my questions clearly and concisely. I was in and out without a fuss and with everything I needed.

Closed due to covid 19 infections. Information like this should be readily available whengoogle-ing. I just wasted 45 minutes of my time coming here only for it to be closed

Theyve gotten on the base staff, they generally dont know whats going on. Theyre very uptight about the mask thing. I understand it completely, but when youre in the corner of the store by yourself looking at something and they walk right up into your face and tell you to either put your mask on and leave and that sort of speak, it just makes me leave.

Its a smaller store than most. But they had everything I needed in stock. Helpful and knowledgeable employees. And more than just guitars... But mostly guitars.

Friendly staff and great selection of guitars.

The help at this location is great! The staff is always nice and helpful, have been several times and have never had a problem.Main gripe with this location is how kind of dirty and junky it is on the inside. Just seems kinda bleh

Guitar Center is heaven for musicians. This store has a huge variety of guitars and other instruments available for you to play, try and buy. Theres an amazing section for acoustic guitar with proper temperature control to make sure that the guitars stay in their best shape and tone.You can try any instruments for hours before making a decision. The staff is super helpful and always available for your queries. The best part is that everyone working here are musicians themselves and most of them have bands of their own so you know you are talking to someone who understands what you are looking for.

Havent been here for a bit but the staff was great and found everything I needed.

Fun place to socialize & shop

Found a beautiful Les Paul and classic Fender amp that I had to have! The staff were knowledgeable and quick in helping me.

Love my new ukulele. Nice people.

An Austin music staple. I got there as they were closing and there was a very sweet young man that helped me. I didnt feel rushed and they were all very nice. Except that one guy.... jk... all were very kind!!

Says the sell violas on google but when I called they told me they don’t. You guys should fix that.

1 out of the 10 employees actually had customer service the other guys seem to just want to hang out and chit chat

Got my boyfriend this guitar, the people were very helpful

Not a very big selection of pianos. But thats in the name lol. Still a good store with nice employees.

I have been standing in the drum room waiting for help for 20 minutes. I am the only person in the store. Ive been told they will help me soon 3 times. In that time the clerk has answered three phone calls instead of helping me.

Awesome location. The staff was very friendly and helpful, my order was ready for pick up and they were also very prepared for Covid-19, which I appreciate. They had partitions at the register, masks on all workers, and even some complimentary hand sanitizer at the check out. Highly recommended!

If youre into music like my son and I, this is a great place to shop for musical instruments. We are more interested in their guitars but have messed around on a few of their demo drum kits, always fun. Plus we like their friendly and patient staff. Keep up the good work and rock on! Oh and we just bought a Gretsch short scale bass. Loving learning on it so far.

Great Guitar Center. The huge selection you would expect from guitar center. I went in for nylon strings but found a capo for a great price on sale. The capo didnt ring up at the right price but the error was corrected quickly and with the casual disinterest we all expect from a guitar store. I had forgotten this store was here but now that I know Ill be back. Great job folks!

Oh boy, as any guitar player will tell you, we like to play on what we like to play on, we tune our guitars and adjust them and set them up just exactly the way we like them. Sometimes we like to try different models, different amps and effect pedals, back in the day it was magazines we ordered from, now, we go check out guitar center. This guitar center has a truly awesome staff.

Its a great place to have in the area. Fun to browse and usually nice employees. But every once and a while in a while you get the know-it-all who wants you to know hes a superior human. But overall, nice people, reasonable prices and superior selection. I like the store, its a cool place.

Pretty mediocre, especially with all the terrific music shops in Austin.

Staff was very helpful in helping me find what I wanted. No pushy sales at all.

Good place but they seem to be out of stock of a lot

Helped me buy the perfect gift for my girlfriend! Its great, and they were able to use their expertise to help me (who knows nothing about instruments) find the exact stuff. Great staff, great help, super friendly and very knowledgeable and passionate.

Amazing store with multiple choices. Helpful staff makes it easier to navigate even for first timers, will also be kind enough to tell you about tutors and classes which can be really beneficial.Considerate employee, suitable location, lot of parking space are some of the highlights of this location.They do offer repair services as well on the instruments.

Needed a cable during quarantine and the curbside pickup was flawless. The folks at this location are always knowledgeable and friendly. Thank y’all!

This location has very limited stock. If you are looking for a student guitar this is an ok place to shop. But there was not a single Fender Custom Shop guitar in the entire place. There is a small place in North Austin called Guitar Resurrection that has a great inventory. I guess that is where all the great guitars go in Austin.

Great store. Pat will hook you up!

They sold me one of the rack as knew got it home and a screw was stripped out .took it back next day and got another.

Sales staff are always always friendly. great used selection. if you keep an eye out you can get a pretty good deal. I do think they need to set out picks like Straight music has in their acoustic room. I usually forget to bring my own. but other than that, I cant recommend this place enough.

The wife and I were traveling cross-country and decided to stop in Austin for a few days. I wanted to have new strings put on 2 acoustic guitars. I called around and Ben at this location was by far the most helpful. Ben helped me pick the right strings and put them on both guitars. The other staff I encountered there were also polite & friendly. To the owners of this Guitar Center: Ben made this Atlanta boy feel right at home. Thanks for that.

Great service, great guitars etc only thing I’m bummed about is that I was told my guitar would arrive within a week and it’s been over a week and it hasn’t even shipped out yet. I should have known things would move slowly with COVID but got my hopes up cuz it seemed like it was gonna happen within the week.

Best place ever🔥🔥

I shop at guitar center a lot. I am also a traveling musician. This guitar center refused to help me as a customer. I go in here for band instrument supplies, guitar supplies for myself and students. I was needing to ship my keyboard to myself in travels. I called in and asked a representative if they could help with as I was looking for a cardboard box to ship it in. They just throw away boxes and he said yeah, we have one just stop in. He went to go get the box and was stopped and they told him it was against company policy to give out boxes. I spoke with the manager and he said the companies told him to stop giving out boxing. I’m pretty sure most companies don’t care about cardboard that they are just going to throw in the trash anyway. Refused to help me. I have gotten a box or two in the past because of traveling and like I said they just throw them away. I’ll shop somewhere else from now on. I’m not spending another dime with guitar center. Cheap company that won’t lift a finger to help their customers.