We spoke with Garrett, who was VERY knowledgeable about their products. After going to two other mattress stores, we went back to Denver Mattress for our purchase.The store is clean and well put together. The salespeople are knowledgeable and friendly.
Love Denver Mattress! This is my second purchase from them and they consistently make everything as simple and as seamless as possible. It’s basically as easy as telling them what you want and they take care of the rest. Durante is the gentleman who helped me this go-round and I felt zero pressure from him about purchasing anything, and on top of that, he is extremely knowledgeable about the products. He was even able to tell me about products that haven’t hit the market year I might be interested in! Fantastic customer service and care.
Great place. I have bought mattresses at Denver Mattress previously and received excellent service.Today I purchased an adjustable base. Skylar did an outstanding job helping me choose the one that was best for me. He also worked with me regarding my concerns using the base wth my current bed. We have determined what I believe will work. Skylar also set up a delivery method that works great for me. I really appreciate the assistance he provided.I recommend Denver Mattress for its products and its personnel.
Very helpful and informed on their products. No pressure on buying or upgrading. Very professional.
Jairo M. was extremely professional and patient as I hopped around to different mattresses and tried out different pillows. The purchasing process was fast and simple. An excellent location to purchase from.
Had a super easy time choosing a mattress with the help of Durante. He even helped us save some money with our overall selection. I highly recommend this place
The service was EXCELLENT and the staff is very knowledgeable and friendly. Never been in a mattress store before and I’ve apparently been missing out my whole life.
We came to see a bed that we were quoted over the phone with Garrett, who was so helpful… And informative, and laid the purchase out for us completely, so we understood the terms… As well as all of our choices, we are very excited for the delivery… Thank you Garrett for your patience and your time
I cant say enough positive things about my experience here, specifically with Skyler. I recently purchased 2 mattress sets here. When they were deliver I discovered I made an error in ordering the wrong size on one set. This was completely my error, but Skyler worked with me to not only get the right size reordered, but extended me a loaner at no cost. He then helped me load and secure the set. He is an amazing professional with an eye towards excellent service. Please go see Denver mattress and ask for Skyler by name. You wont be disappointed.
We bought our first ever king size mattress today. Garrett Nichols was the man! Welcomed us with open arms the second we walked through the door. He was very personable and knowledgeable. With this being a large purchase he put our nerves at ease. High praise for him.
Great staff, very knowledgeable, very nice and friendly. The store has a wide variety of mattresses for every budget. Will shop there again
Easiest mattress shopping! Garrett immediately greated us and listened to our mattress needs. He encouraged us to try out a few options and we were able to find the perfect fit. Great customer service and great prices!! Highly recommended.
I’ve bought a few mattresses here and every time they are professional and straight forward. Great experience with quality product, competitive pricing, and good staff.
Durante was amazing and very knowledgeable, we found our mattress in less than 30 minutes for a great price. Thank you Durante! We recommend him and the store to everyone.
Literally the EASIEST buying experience I have ever had. Already considering my next purchase!
Garrett was great! Helped us quickly figure out what kind of mattress we were after by giving us a few try this, try that choices. Like an eye test. Also, he gave us some time to talk about our choices alone. And he threw in some great upgrades and deals for a 3 mattress purchase.
When we entered we were not swarmed by pushy sales people. Jairo was extremely knowledgeable and did a great job in helping us find the best mattress.
Skylar was excellent! Informative, thorough, patient, professional, and friendly. Would recommend him highly.
Garrett Nichols was very helpful and informative. The whole staff is friendly really great atmosphere
Garrett was super knowledgeable, and very laid back. He walked us through all the options in our price range and gave us plenty of space to make our own decision with no pressure. He even did his best to ensure we got as many discounts as possible. Wonderful experience.
We bought two bed sets and the staff could not have made it any easier. Great selection. Very knowledgeable and hassle free. Highly recommend!
Great experience. No pressure, knowledgeable staff especially Garrett Nichols. Fast and efficient check out also. Great delivery options. 👍👍👍👍
Great customer service! I walked in and I appreciated Garrett Nichols walking me through the store and answering all my questions! Making big purchases gives me anxiety especially when I don’t know anything about mattresses. But Garrett made me feel very comfortable and I didn’t feel as though I was shopping, it felt more like an experience trying out all of the mattresses and the bases! Garrett took his time and seemed so willing to show me each mattress he thought I would like, and then showed me the ones I was interested in. I didn’t feel rushed or pressured at all, and every mattress I was shown was very nice. They even helped me set up a payment arrangement and I’m so appreciative that they offer that without having to pull my credit. I will recommend this place to everyone I know thanks to Garrett!
We had a great experience at Denver Mattress. Durante was really helpful and knowledgeable. He took time to show us every mattress we were interested in. We ended up with a mattress we were happy with.
Garret was so accommodating and helpful. Nice working with him.
Amazing service I wish I could give more stars Darryl Clines gave me outstanding service
Great experience overall here. Salesperson was helpful and knowledgeable but not pushy. Showed us lots of brands at all requested price points and gave helpful comparisons. Was amenable to requests and was polite in explaining the delivery process and the warranties. Very happy and would recommend.
Had such a pleasant experience shopping for a new mattress. Durante was a huge help and I didn’t feel any pressure to purchase a mattress whatsoever. He genuinely listened to my wants in mattress and was very open and transparent about the different mattress types and how long delivery time could take.
In and out. 10 minutes. Incredible. Incredible prices. I like their sales method too. Very, very helpful.
Came in looking for a new bed set. Jairo approached me and helped me through the process of finding a mattress that not only fit the firmness I was looking for but also a mattress that catered to my sleeping style. He was friendly and very informative. If it was possible to be a regular at a mattress store I for sure would come in frequently. Thanks Jairo you rock!!
Excellent management makes excellent business. Durante is stellar! Products are superior. After buying one bed for my son, I ended replacing all old beds with the same kind. We are sleeping well, and I can stand up straight and able to walk when I get out of bed after a great sleep. Their waterproof mattress pads are absolutely the best and very reasonably priced. Great company, great service, great delivery team. I will always call here for all mattress needs!
Durante was extremely knowledgeable when it came to the mattress we were looking for. He pointed us in the right direction and gave us time to make up our minds. He also assisted us with accessories. We really liked being able to go into the store to make our purchase.
Very good experience. Our sales person Durante Gordon was excellent. He arranged for my husband to lay down on Tempurpedic and showed him how controls worked. We purchased the mattress and Durante steered us to the mattress cover and sheets we would need. It went so smoothly I was surprised. Hoping to get set up in a couple of weeks.
Im soooo glad I came here for a second opinion. I almost pulled the trigger at a different mattress store that would have put me $4700 in financing. Came here and found excellent deals on some clearance options. Got a Serta, a foundation, a frame, mattress protector, 4 pillows, and 4 pillow protectors. Out the door at $2800 financed. Thank you Garrett, your help and knowledge without being a pushy salesmanship appreciated.
Easy peasy lemon squeezy. Side sleeper sleeping hot. Looked at three mattresses for comparison. Offered the opportunity to try other brands but declined. It was so obvious I found my bed in the first three I didn’t need to explore any more. Doctors Choice Plush Queen. Thanks!
Skylar Strebel, you are an incredible Salesperson! You know your bleep! Made the whole experience pleasant, enjoyable, and fun! You can’t say that too often about mattress shopping!! You went above and beyond to make sure I was satisfied and to get me the best deal possible. I would definitely recommend you and Denver Mattress Austin to family and friends.
Skyler is very professional and knowledgeable when it comes to mattresses. He is patient when explaining all of the options and does not push you to buy. I highly recommend requesting him when shopping at Denver Mattress.
We appreciated the low-pressure, honest and easy shopping experience at Denver Mattress. Garrett walked us through pluses and minuses of each mattress style we looked at, taking into consideration our specific need. Can’t wait for our new mattress to arrive.
I love Denver Mattress because they have staff like, Durante Gordon, who have had years of experience and know about all their products. He was able to answer my questions, and helped me find the best mattress for me and my brother.If you are in Austin, go to Denver Mattress at 9012 Research Blvd and talk to Durant. He will help you find the beat mattress for you.
Garrett was so helpful finding me the perfect mattress! Was an easy and pleasant shopping experience and Id definitely recommend this store.
Durante Gordon was an excellent salesman. He helped us find exactly what we wanted. We got great quality for a fair price. I highly recommend Durante and Denver Mattress Co. Austin.
Very satisfied with the folks at Denver Mattress. Skylar was knowledgeable about the products, gave good advice, and wasnt pushy at all. Would definitely recommend.
Jairo was very helpful in picking out my sons mattress. He was super patient as I was trying out all of them
Durante was professional, helpful and listened to exactly what I needed and found the mattress at the perfect price point. Thank you!
Garrett was an excellent sales person for our experience trying out mattresses. Ultimately we only purchased one of the Doctor’s Choice pillows.
Very easy to work with Demonte in Austin! He was so pleasant and helpful.Quick, too - mattress in stock and being delivered in 2 days.Can’t beat that!Rene
Great customer service experience. Jairo, our sales rep went above and beyond in answering any and all questions related to our Tempurpedic mattress purchase. I have been contacting several mattress stores including tempurpedic themselves and his attention to detail and customer service stood out amongst the most. He worked with us and the shipping agents to deliver the mattress on a timely manner. We went in to the store, and they have a huge collection of mattresses. Looking forward to our mattress. Overall, great store, great customer service experience and highly recommend Denver Mattress especially Jairo anytime....
The sales person (Durante Gordon) was very attentive and knowledgeable about the inventory. There was no pressure to either make a purchase or purchase a particular one.Durante explained each one we looked at and what options (if any) were available.I would highly recommend stopping by Denver Mattress when it is time to buy your next mattress.
Jairo Mesa was amazing!!!! He discussed my needs with me... and found serval options and priced them all out! NO pressure what so ever!! He gave me time to think over the best decision and sent me a link to purchase!! Easy easy easy!!! Love Denver Mattress!!! Highly recommend this company and location!
Durante was friendly, respectful, and made the buying process super easy
Skyler helped me find the perfect mattress for my girlfriend and I! He was a stand up guy and I highly recommend anyone looking for a new mattress to come to Denver Mattress.
Durante was so great & communicated very clearly about pricing and delivery. I would definitely come back for any of my mattress needs!
Jiro deliver excellent service, great experience very knowledgeable and courteous. Thank you!
The salesman was very helpful and knowledgeable. Really listened to what I wanted.
Excellent prices on factory direct furniture. Top notch sales, and customer service. Denver Mattress / Furniture Row will be top on my list for future furniture purchases.
This is the third set of mattresses we’ve had in the last 20 years, two, now three as of today, from Denver Mattress in Austin, Texas.After looking at all the ads, researching the web, I decided to go where my head and heart to me.Skylar S. did an excellent job of educating and guiding me through the buying process, without pressure.If you are looking, please just go there first!
The customer service is amazing! They were helpful and made sure we were going to be taken care of all the way to the delivery process. They also provide a phone number to a company that would pick up our old adjustable bed frame and get rid of it for us since they dont provide this service. The sales guy made sure we called the company and were able to verify everything with them before we made our purchase. We will be back to shop with them again!!
Informative and attentive without being overbearing
This is the 3rd purchase in the last 10 years . Every time the staff is helpful, and patient. Alway the best price in town
Jairo is awesome and super helpful and informative! Excellent experience!
Wonderful service and very knowledgeable.
Garrett was awesome to work with and very patient as we asked him a million questions. Thanks for making the buying experience so easy.
Well is my firs time to go at this store and the sales people is very nice and friendly and he explain everything so I recommend this company
Durante was incredibly helpful in finding a new mattress. Would definitely recommend him to anyone that’s in the market. Thanks!
We did our research through Consumer Reports and went to the Austin Denver Mattress store. Our salesperson made it easy and the delivery men were quick, neat and efficient!
Had a great experience with Jairo Mesa! Helped us pick the right mattress for a great price. This is the 2nd time we’ve used Denver Mattress and each time, great customer service.
Great help in store and delivery & setup was really fast.
I had an amazing experience! Sam was so patient with me and very helpful! The whole staff had great customer service! I would definitely recommend to anyone!
I had a very good experience shopping at Denver Mattress with Garrett Nichols off Burnet Road & Research! I am looking forward to getting go my new Denver Mattress!
Great customer service.. Skyler wasn’t trying to oversell anything and really helped us find a great fit!
Just a walk-in on a Wednesday afternoon looking for a full sized mattress. Very clean store, very attentive and eager salespeople, willing to bring out multiple samples from the back to help me make my decision. Plus, the mattress was on sale! Great experience!
Helpful and knowledgeable sales staff, buying a mattress from Durante was a very pleasant experience. This is our second purchase from Denver Mattress and we will be back again when the time comes....
Third time buying a mattress from here. Know their stuff, plenty of different products to compare and friendly/through salesmen.
Great Staff! Skylar and Garrett were very helpful.
Needed a new mattress for the MBR. Hit Denver Mattress on Research & Burnet at about 10:20 on a Friday. Sam was super knowledgeable about product. He was personable and smart. Such a pleasure to work with. Had our new bed set up for delivery in a week and we were en route to Biderman’s Deli at 11:00. Totally cool! Need a bed? Talk to Sam!
Jairo did a great job and we cant wait to jump into the new sack!
Durante is very knowledgeable and patient. Overall an excellent shopping experience.
Sam helped me out and he was great. Listened to my needs and thoughts, made several recommendations, and helped me purchase a great mattress. I’m very excited to take delivery of the mattress tomorrow, and I really appreciate the quick and thorough service provided to me by Sam. I walked in clueless, and walked out less than an hour later with the confidence that I made a great purchase. Thank you!!
Skyler was very helpful and informative. He answered questions about mattresses until I made a decision and also informed me of available deals in clearance.
Skylar did a great job explaining the different mattresses and providing the ultimate shopping experience. I looked at multiple stores, but when I got a hand written thank you card for coming in the store...that sealed the deal! I am in sales, so I appreciate someone willing to go the extra mile and was nice to be treated with great customer service! Got a great mattress at a great price...hello Purple! Go to Denver Mattress in Austin, ask for Skylar and tell him you want the Hot Rod Discount!!!!
Had a wonderful experience at Denver Mattress. We came in looking to buy two twin mattresses, and the salesman was very helpful. We had to go back to get the measurements for the bed to make sure that the second one would fit the trundle bed, and returned later in the day to purchase. Would absolutely recommend. They will help you find what you are looking for without trying to upcharge or oversell you.
Couldn’t be happier,!I worked with the mgr. In the end I finished up the actual purchase of my dream bed with Duranté at the Burnet/183 store; BUT this was an almost 4 year project of mine to save enough money to buy my dream mattress. I’ve been calling for years to double check the price to see how close I was to getting what I needed only to find out twice that me model name of the mattress had changed TWICE! LoLBUT Duranté really went WAY above & beyond normal customer service expectations & ordered the mattress for me based on the fact that I was going to be using my stimulus deposit to pay for it & I already knew exactly what mattress I wanted.The only hick-up was that it seemed to take an inordinately long time to get the mattress here. I mean like almost a month?.But in the end it was totally worth the wait!I’ve been sleeping in a twin sized bed for about 6 years while renting a room in a friends house (very small bedroom) so it’s going to feel SO GOOD to be able to spread out any way I want & roll over in the bed with out having to completely wake up just to make a calculated turn over on to my side. LoLIt will be delivered on Friday & I can’t wait to spread out and sleep all over it! LoLDuranté is the most knowledgeable and patient person I’ve ever had the pleasure of working with, because I think I’ve probably called him 20-30 times to ask all sorts of weird questions about this bed & other stuff.
Got helped by Durante. Probably the most pleasant customer service I received while shopping for mattresses.
Great attitude with sells person, took his time to explain everything i neede and wanted to know. pretty straight forward, calm respectful defenetly needs a raise if he hasnt gotten one yet !
Great customer service - very professional and knowledgeable about the different types of beds.
Jairo was wonderful!! I have bought my mattresses from them for about 8 years. And decided to upgrade to nicer pillows. He got me set up with the best pillows I have ever slept on!! It was a great experience!
The individual who helped me with my purchase of a new mattress gives excellent customer service. They were out of stock on encasements because a customer had just bought out their entire stock, so I have to wait for delivery, but thats not a criticism.The showroom was clean and largely empty. The employee helping me was the only one I saw, but he and the only other customer were both wearing masks properly. The employee, Durante, was great about spraying the floor model with a cleanser and putting a paper sheet down so I could check out the floor model without concern due to coronavirus issues.This location and its employee made mattress shopping during a pandemic a breeze, all things considered. I strongly recommend them.Edited to add: When I had a question and called back, Sam was very helpful on the phone in trying to assist me in delaying delivery because of the recent state-wide freeze event. The third-party company they use to provide delivery also gave excellent customer service before and during delivery. I could not be happier with my purchase and I am thrilled with how above and beyond everyones customer service was.
Skylar @ the Austin shop was friendly, knowledgable, & helped me find exactly what i needed. Waiting for my delivery now, will update after use!
Skylar was very helpful, informative, and went above and beyond to help us find the mattress to fit our needs. Ask for him when you need a new mattress!
Just Ordered a complete king size mattress set with boxsprings. Website was down so had to place an order by text with someone named “Sam”. Wow talk about lack of people skills - Not even a thank you. Felt like I should’ve apologized for bothering him!
Jairo was great! He was informative, friendly & wasn’t pushy. He listened to what I had to say & was very professional & pleasant. I’m enjoying my queen bed!
Great customer service in person and over the phone, definitely one of the easiest buys we had when moving out. The staff explained everything i planned to ask. Strongly Recommend
Great service, with all my options easily explained.
Great experience with quick and attentive service.
Excellent customer service. Great prices. Wonderful beds.
Durante was so helpful and polite. We can’t wait to get our new mattress!
The Durante Gordon was extremely well versed on all the products and took the time to guide us. The store was also impressive, far better than what it looks like online. Honestly, we feel very confident that we made the right choice because of Durante’s professionalism, thanks again.
Quick and fast service. I saw what I wanted online. Went into the store to sample out the mattresses and found what I liked and purchased in the store. Took less than 20 mins. The service was great!
I went in to buy a king size mattress and got very nice service from a salesman named Skyler… He seemed very informed… And helped me choose the right mattress for me… The mattress Has not been delivered to me yet so I can’t comment on it but the experience at the store was fine… Good
Great flexibility by Sam & Skyier who worked past closing time to earn our business.