I would leave Blue Whale a 0 star review if possible. We used them when the father was running the show and had a wonderful experience. Now that his son has taken over I would not be surprised to see this company go under. What a disappointing excuse for a human being. Run in the opposite direction if you are considering Blue Whale. They moved us from TX to NC and caused so much damage and refuse to take responsibility. They will not replace your damaged items. They do not understand how to pack household items. They destroyed a seven thousand dollar Restoration Hardware leather sofa with packing tape. They tore my wedding dress apart. They do not have any sort of customer service or integrity. I am grateful to be in a position to replace my damaged belongings. I know other families do not have this luxury and may be looking at using Blue Whale as a locally owned family business. They may be thinking that their belongings are safe with Blue Whale. They do NOT CARE ABOUT YOU OR YOUR BELONGINGS. They should do the right thing by their customers and I am afraid their poor business skills influence their poor decisions. HORRIBLE EXPERIENCE!!!!

Excellent in customer service, care in making sure my things were protected and secure. The movers were hard working and fun and were professional. I went through several moving companies then was quoted a decent price by Blue Whale. I would highly recommend and will be using them for any future moves. Bret and Ethan, you ROCK!

I have used Blue Whale several times for both packing and and then doing a big move. Ive been happy with the customer service both from folks on the phone/email and the crews that have shown up at my house. The folks who came to help with the pack (Juan, Linda, and Trina) were so quick and thorough I was super impressed. The movers, while young, were all polite and good workers. I particularly want to praise Osborne and Gus for their hard work! They even asked if they could take a water break! In the middle of summer! And while everything wasnt perfect (because nothing is), it was well done. There was an issue with one item getting damaged, but I was able to calmly and respectfully discuss it with their representatives (Ashton and Hunter) and it was quickly resolved. The only thing that could make me happier is if they could help me decide where everything is now going to go haha. Ill definitely be using their services again in the future.

Be warned, I hired Blue Whale company to move me from one apartment to another. They Broke my 60-inch OLED and they left a chair in my old apartment. I have been trying to get them to cover some cost of the TV they broke, but after the first week (it has been about three) they stopped returning my emails inquiring about reimbursement. I hired the company based on all the positive reviews, but I am slowly starting to see a series of negative reviews. If you do not want to be another negative review; then I’d advise against using this company.

The office was quick to track down a problem in the field and were quick to get back to me with a resolution.

I’ve used Blue Whale so many times for full moves that they’re my first call even when I have a one-off moving job but this was a first. I wanted to rearrange some furniture - move my home office to a different room, shift some full bookcases from the den to the living room, etc. - and I didn’t want to spend days (or weeks) on this part of the project. They sent three guys and the work was done in less than an hour. Even with paying the 2-hour minimum, I feel like I’m a genius for calling them. The people are always nice and seem to really enjoy their work and each other, and they seem to like their customers. They’re careful and professional, and strong!, but I keep going back to Blue Whale because they’re so warm and friendly. It’s been a tough year and my experience with Blue Whale brought me a little joy.

Moved from Austin to San Antonio and the guys worked very quickly but carefully. They were very nice and professional. Price was great for such a large move, and they were always available to answer any questions I had.

We moved to a home 3 hrs away. It took 4 days - 2 for packing and 2 for the van to be loaded and then driven to the new home. The packers and crew were great - happy, polite, and professional. Missed a couple items or else I would have give 5 stars. Would definitely recommend!

Excellent movers..very fast and took pride in not damaging any of our furniture.. They made our move go very smooth.. The two movers we had were so professional in their behavior and how they handle the move.. No Question we will use them again..

Our movers Marquis, Ravon and Max we’re on time and called ahead of their arrival time just as intended. They were polite, considerate of our belongings and worked their butts off for our family move. They inventoried all of our items and worked into the night to complete everything. They treated our stuff as they would their own and we felt incredibly secure with them in our homes. The office/admin staff were also incredibly helpful over the phone and put us at ease with the whole experience. Would definitely use again and have already recommended them to others.

Great people! Told me exactly what it would cost and had no surprises. Definitely recommend them!

My movers were awesome!!! I had a little more furniture and boxes than I thought and they moved it all. We are beyond grateful for the wonderful 2 guys that moved all our stuff! We will definitely be using again in the future and recommending to everyone!! Thank you! Thank you! Thank you!!

This has been our third time working with Blue Whale and it was the best experience yet solely due to the incredible team of men (+ Linda). Brett and Linda are natural-borne leaders, and whom I have the utmost respect for. Moreover, I couldn’t have been more thankful to the rest of the team: Arthur (who helped so much with problem solving) Cleo who always had a smile present, Oscar who helped advise me where to place my furniture, Rivan with the most positive and patient demeanor and last not least Brandon and Juan. Thank you so much to everyone who helped our move and especially to Brett and Linda for being such wonderful leaders throughout this process.

This company went out of their way to accommodate us in our move. Their scheduling department and move team get 5 stars all the way! A special THANK YOU to Hunter! If you value your possessions and time, and want a professional team inside your home, Blue Whale is the mover to call! Thank You!

The people who work and own this company are really nice and professional. Even when their truck wouldnt make it up my steep driveway(truck was too long for the incline), they didnt just cancel on me but instead went out of their way to secure another truck that would make it up the driveway. I would definitely recommend them to anyone who wants friendly and quick service. There is a reason why they have been around since the 80s and you can see why. Ill be using them again when the time comes around to move again!

The two movers came on time and let me know when they were on their way. They made sure that they got everything that needed to be moved (even reminded me of a couple of things I forgot about). They were quick and careful with everything. All of my boxes, furniture, and electronics got to the destination safely in one piece. Very professional and would definitely use them again!!

Worst move I’ve ever had. Will definitely not use again or recommend. Pre move meeting and packing went well. Moving day was awful. The movers dropped a brand new dresser down the stairs, shattering it. Theydented the door and when asked about reporting it, the mover responded with ‘you mean the dent that was already there.’ We asked them to stop moving because we no longer trusted them to be responsible. They attempted to leave with only some of our stuff loaded on the truck before we had gotten a response from management. the driver responded, ‘it’s my truck.’ which felt threatening when the majority of our belongings were on board. Operations manager Jimmy was completely unhelpful and unprofessional and refused to send a supervisor. He repeatedly interrupted me, refused to listen when I told him what we wanted multiple times. He blamed me for the hold up and told me I was making the situation difficult. And then referred to me as ‘woman’.

Cleo and Osbourne did an absolutely amazing job moving my house from Austin to Blanco. They were extremely nice and fun to work with and paid such detailed and careful attention to all of my furniture and delicate stuff and took extra careful care not to damage any walls or baseboards. If you make an appointment with Blue Whale I would highly recommend asking for that moving team!

We moved from Austin to Chandler, AZ. We packed our own boxes, they got them on the truck and moved them to our new house. The movers took good care of our belongings, were able to work with our schedule, and were affordable.

GREAT service, hands down. I can easily see why people say this is the best moving company in Austin. The movers were all very friendly, hilarious (while still remaining professional), and insanely helpful. And quick/efficient. Lucas, Cleo, and Ozzy were 5 star movers and Samantha was very helpful and flexible with my weird timeframe constraints when I was trying to set everything up beforehand. This was my first time using movers, and I have no reason to look elsewhere in the future. Theyre legit life savers, and you wont regret going with them. Thanks again, guys!

Our move was so easy! Was so worried about the stresses and mishaps of moving, but Blue Whale made it care free and smooth! Highly recommend!

We recently moved and Blue Whale did a fantastic job. The movers were professional and did a good job taking care of our items. Id recommend this company to others looking for movers.

Had them move our entire 3000 sq.ft. household locally in Feb. 2020. Hunter Armstrong gave us the impression that they would be a professional and reliable company. During the move, a book case was destroyed (literally fell of the truck and broke into pieces) and our piano was damaged. It took them 8 month to send somebody to repair the piano, and over one year to finally settle for the book shelf - AND the check was smaller than we agreed upon. Attention, they were hiding behind a technicality that makes them liable only for 50 ct per pound of damaged good. This means if they drop your Chinese vase worth thousands, they are liable for 2 lb x $0.50 and get away with paying one dollar in damages. Calls were usually not returned, they went through 3 employees who handled our claim and the outcome after one year was absolutely frustrating. I would NOT RECOMMEND Blue Whale Moving.

We recently hired Blue Whale for packing, storage and moving. We had two different crews that came out for packing then moving were excellent. Very professional and got everything moved safely and without any problems. Would highly recommend Blue Whale

On time. Satisfied with level of care. Would use again.

Blue Whale is one of the best moving companies I’ve ever used (and I’m picky!). Their customer service was superlative at all levels of the company. Getting a quote was easy and thorough, the movers were fantastic - professional, pleasant disposition, good listeners, and a sensitivity to take extra special care if my more delicate/expensive items. They went above and beyond! I wholeheartedly recommend Blue Whale and will use them again!

Both, Gus & Jacob did a great job! Thank you Blue Whale!

The guys that moved me was FAST courteous polite professional. I cant say enough great things about my movers. All my items was delivered on time and intact. Best move Ive experienced

Guys were very personable, and professional. Would highly recommend them.

Jimmy and Linda were wonderful. They took care of our furniture and dishes. They loaded up quickly, drove 4 hours, and unloaded quickly. They set up beds, removed unwanted pieces, and picked up all packing materials. I will definitely use them again on our next move.

I had an amazing experience with Blue Whale. Every aspect was handled with care and professionally.

Good crew. Handled everything correctly. No damages. The move went quickly and, in fact they were able to show up a little early. Which for me was a big plus because there is so much to do on moving day. Will use them again if need be.

Responsible. Responsive. Reliable. We did short term storage while our house was repaired from snovid freeze 2021... blue whale had us covered. They even allowed us to review the stored items while they were in storage in the warehouse. I will be using them again for other moving needs.

Very friendly. Very responsive to phone calls. Followed instructions throughly. And took care of equipment to ensure minimal damage.

This is the second time that we have used Blue Whale Moving and without a doubt they are the finest moving company in Austin and beyond. The professional approach, care, and hands on service that they provide is actually priceless! They offer all of the services that a large moving company has, but they aren’t too big to make each move an individualized and personal experience. Their storage facility is clean and organized and they want to help in any way that they can.The drivers and movers themselves are quite professional and super polite! The office and warehouse employees-Samantha, Linda, James and Sarah are outstanding to work with.We have used Blue Whale for both in-state and out-of-state moves.We are fortunate to have them in our great city! I wish that I could give them more than 5 stars ⭐️!

I had a great experience with the movers from blue whale. They were incredibly fast and efficient. They moved my one bedroom apartment in under 2 hours placing everything where I wanted and disassembling and reassembling anything that needed it. Definitely recommend!

I’ve used this company twice and they always surpass expectations! So friendly, professional, and best-priced! I will never use another moving company. Thank you!

The two guys that moved us were very polite we got along very well. I feel bad about the weather. Who wouldve known it was going to rain today when I set up my appointment. My move wasnt easy and they were very good sports about it and moved everything pretty fast. My husband and I truly appreciate their help.❤

They showed up when scheduled and called while enroute to give exact time of arrival. Both movers were polite and efficient.

Blue Whale gives you a quote, promises that they will live up to it, and then do not. They destroyed an entire entertainment center, lost boxes, tore a corner off a wall, damaged floors, didnt put furniture back together, and damaged lots of other pieces of furniture. The president Hunter Armstrong made it seem like they were a very trustworthy company, and then they destroyed our furniture and new home.EDIT 1: Updating review as I deal with company in regards to how they are handling complaint. Complaint help has started well, but so did the move. As things change, I will update.

Great experience! Staff very committed, careful and polite. I deeply reccomend their services.

We were very pleased with the service we received from Blue Whale. If I was planning to call moves again I would definitely use them. The four men worked very hard in getting us in our new home. Hunter was very polite, courteous and professional in our meetings and telephone calls. The staff in the office was knowledgeable and polite. Thank I would recommend this company to anyone needing this service. Thank you Hunter and your staff.

Thanks to Blue Whale for the professional, friendly, and very responsive service! Will use their services in the future and will recommend to others!

Update: The below remains accurate, however Blue Whale has reached out to me as part of settling my complaint with TxDOT and rectified the matter. Blue Whale completed the move as originally quoted, and compensated for the small damages caused during the move. Ive changed my score from 1 star to 3 stars to reflect this resolution.---Blue Whale Movers were courteous but 3 hours late and did not complete the work, left furniture in dangerous assembly conditions, and left my home damaged.I called Blue Whale the morning of the move to confirm my appointment since I had not heard from them except when we first booked it. They stated that we were confirmed and movers would call us 20 minutes before arrival. An 8:30-9:30am arrival window turned into a 12:30pm arrival, with no apology or mention of being outside of the window.Once arrived, my movers were very friendly but clearly unequipped to handle my home. They had to ask to borrow tools to disassemble furniture, and tried to move the refrigerator without measuring for clearance, damaging our newly renovated kitchen in several areas.Being as they started 3 hours late, it was almost midnight when they finally arrived in our new Austin home. Understandably exhausted and ready to move on, our movers dumped all the boxes and furniture in our living room. They did assemble 2 beds before they left but 1 was incomplete and falling apart, fortunately I noticed before putting my daughter to bed. 0 boxes were moved to the rooms we designated, and nothing else was put together.We were charged $280 extra for having more boxes than we estimated, which is fine, it happens anytime you quote with movers. We werent discounted for not moving things on the estimate, but hey, the price was pretty cheap to start.1 lamp was broken during the move, but overall most items were handled with care. The refrigerator was banged up pretty badly from attempting to move it without ensuring there was clearance (it cleared just fine once the bottom drawer was removed), and there were gashes in the wall from furniture hitting it.The movers upon arrival told me they wouldnt hook up or install our washer dryer, saying they werent qualified to do so. Thats fine but wish they had told us this before the move, as we now have to pay someone to do it. I hope they were qualified to remove the washer and dryer in the first placeIve escalated my dissatisfaction with the customer rep who set up the move the next morning, but have yet to hear back other than to say they would be forwarding my feedback for review.I hope Blue Whale takes the opportunity to make it right and either refund a portion of my move, pay for the repairs to my home, and/or have crew come and complete what we paid for.

I had a really bad experience with movers just a few months ago (all my son’s) and I called Blue Whale, who quoted me at such a low price I had to ask if she was sure that was correct. They quote you at a price based on what you have, where you’re going rather than by the hour and sent less movers, which worked out just fine. They packed for us and took stuff to two different locations in a timely manner. I will say they were late showing up for a first-thing-in-the-morning-move but it wasn’t a big deal. We got started at 10 rather than 8:30-9:30. They were great though, definitely recommend a local, family owned company like this!

Very efficient an professional. Made sure to protect all furniture. Really polite and friendly. A great company.

Leading up to my move, everything was great. The person who was assisting me was very informative and flexible to any changes I had made. The day of, my movers were kind and efficient; however, failed to properly secure a very large mirror in the truck, resulting in it falling in the truck and completely shattering during the drive over. These things happen, so I asked what I needed to do in this situation, and I filed a claim within a month of my move as I was told. I received a letter that my claim was received and that someone would reach out. I never heard from anyone again. I followed up with an email to the person I originally worked with booking my move with no response so a month later I reached out again and received an autoresponse that he no longer was working there. I then reached out to the general email on their website with a request for an update on the status of my claim with no response. A month later I emailed again politely asking for an update and again was ignored. If you want something affordable then this is a fine place, but just know that if for any reason something ever goes wrong during your move, you will never hear from them again!Please note that I dont like to leave negative reviews and therefore have waited months to write this review for any chance of the situation being rectified, but it does not seem like thats ever going to happen.

From the first day of contacting them, they were so easy to work with. They communicated with me often.The day of the move the two guys were awesome. They were quick but careful of all of my items. Friendly and professional.I would use them again and refer them to everyone I know who might be moving.

The 2 movers assigned to my local move were Brett and Arthur. They were amazing. They arrived within the time frame that I was given and called 20 minutes prior to give me heads up that they were in route. They strategically planned which items to move first and took care in wrapping all of the larger items. Both Brett and Arthur were very respectful and cordial. Brett explained the process when he arrived and addressed any other questions I had during the process. I will definitely request them for my next move.

Movers (Lucas and Cleo) were very prompt, efficient, and courteous. The estimated time and cost were spot on. Office Staff (Tara) communicated with me often when we had to reschedule due to the recent, epic ice storm. We will always use Blue Whale. ❤️

I dont really write reviews, but Blue Whale Moving is THE best moving company in the 4 times Ive moved within Austin. Other companies break my items or lose pieces and call it an acceptable loss. I really wont ever use another moving company again. Blue Whale is the best. Thank you guys again for your work in a 3 story house that I know wasnt fun to handle.

Nice team and willing to help with your move. Reasonably priced and responsive, would use again.

Actually worked here, the boss’s office reflects the whole business, entirely disastrous and unorganized. Trucks in terrible condition, and thieves run the den. Do not recommend to work here, or use this company, furthermore, I have been waiting on my w-2 for 3 months and the bosses have blatantly ignored me, calling the irs to hopefully get things straightened out, but unless you want your stuff going missin, and your moving experience to be a disaster even after the move is completed (because you won’t get a response once they damage something) stay away!!! There are way better moving companies in Austin, cost effective and far more professional.

Great move experience. Terra and Samantha set us up for success. Movers were on time, professional and communicated in advance of arrival. Jeffrey, Cleo and Datron did a great job and even helped us figure out how to ‘jenga’ our furniture into storage more efficiently. They also took a few items to haul off thru Humpback.Payment was easy and very reasonable. We’ve used BlueWhale many times over the years and they always take care of us. Would definitely recommend for your next move, large or small.Thank you Blue Whale and Humpback!The Henry’s

Cleo and Jeffrey made our move so easy. Extremely professional and courteous.

Very hard working gentlemen.

Amazing crew. Very professional, quick, excellent job. I was very pleased with the service. I have very large and heavy furniture. It was not a problem for them. Highly recommend.

I was very happy with my decision to go with Blue Whale. Theyre super efficient! They were on time, gave me a call when they were on their way, & packed up (from 2 locations) in less than 2 hours. They beat me to the destination in Dallas, and barely stopped until everything was unpacked/reassembled. I had to nag them to eat! They were very considerate & helped me every way they could, and were careful to set everything up just the way I wanted. I liked the price too. It was per item instead of per hour, so I wasnt stressed about time. They were more affordable than 3 Men Movers and All My Sons

I have used Blue Whale Moving three times and they are by far the best and most reasonably priced company. Not to mention very efficient and timely. They go way above beyond their job to make sure your move is safe and secure. I wouldn’t ever use anyone else and always recommend them to everyone. They are the best

Our apartment had a significant structural damage during winter storm UrI, and the floors above us flooded, and we lost most of our possessions and were displaced during the storm.We had to move during the storm and in the days right after it, and Blue Whale 🐋 helped us make that happen.This so the third move we have made with Blue Whale, and they are consistently on time, hard working, and fairly priced.

Arrived on time, in the pouring rain, professional from beginning to end. Best moving crew I have ever had,

I’ve used most of the big Austin moving companies and most were great to pretty okay. Ended up buying a new home on a whim and a friend recommended Blue Whale. Easy from the start, excellent communication, they arrived on time, worked hard and fast, and got all of my stuff moved without any issues or surprise pricing at the end. 10/10 would use again.

Please DO NOT hire Blue Whale Moving Company for your moves! I was one of the many people that suffered a pipe burst during the Texas Freeze and decided to have Blue Whale move my undamaged furniture down one floor to a new apartment unit. The move only took 1 hour, but when they finished and left, I discovered that two of my watches that were hidden under a dresser were missing! My father and a hired contractor saw the watches before the move, as I have pictures and videos taken to document the damage and send to my insurance company. Hunter Armstrong tried to tell me that I may have misplaced the watches in my car. I filed a police report and am currently working with an attorney to get the watches back or the value if they cannot be returned. If you value your personal property, DO NOT use Blue Whale Moving Company!

Outstanding move. Would recommend blue Hoyle anytime.

Blue Whale’s team made our move easier and more pleasant that I thought a move could be. They were kind, professional and a seriously upbeat team. It made a huge difference to us to have all that positivity while they worked incredibly hard to move all our stuff.

The Blue Whale team was amazing to work with. Terra worked with me on getting a great quote for the amount of items we were moving. The team that moved us was awesome, very nice and professional. Highly recommend!

This is the second move I have made with Blue Whale, and they are absolutely AMAZING! I highly recommend this company, and appreciate the employees and the services they have provided me with. I also loved being able to order all of moving supplies from Blue Whale which were delivered for free, weeks before my move! Thank you, Blue Whale! You are AWESOME! Thank you to Dennis & the other gentleman who moved my home, you guys were so fast and friendly and professional! I cant say thank you enough!

Do not use this company!! There are SO many other options. The crew was late, items were broke during the move. As the crew was about to drive off, I did a final walk through of our home and blatantly noticed that our fridge was still in the home. They came back and offered to disconnect the valve from the wall to the fridge. In doing so, they broke it and caused a water leak that we did not learn about until a few days later. At the end of the day, we signed our paperwork which noted that “they aren’t plumbers and therefore aren’t liable” blah, blah, blah. At the time, the water leak was unknown to us. We signed the paperwork and generously tipped the crew. If the crew are not qualified to disconnect items like a fridge, why are they offering to do so? Hunter, the owner of the company, happily took our money and then zero responsibility for the water damages in our prior home. Hunter was also extremely slow to even acknowledge our emails and phone calls regarding the situation. He is very unprofessional. Do not use this company.

Gus and Jeffrey were very polite, professional and respectful of my moms things. Gus took care backing up a tight driveway as far as he could and they placed items carefully.Highly recommend.

Able to get an entire estate moved with multiple vehicles, prices vary by mileage.

Horrible move experience. They failed to show up as scheduled, a crew finally arrived later in the day, didnt pad anything, forced the expensive sofa through the door frame causing damage to sofa and door, wheeled a stack of boxes in then just dumped them onto the floor. Many broken items, including vintage pottery. Worse yet, they are blaming us for the sofa damage and refusing to respond to our damage claim. The company could have made right with a prompt and appropriate response to the damage claim at that point, but instead they failed at that too.

I had a small-office move: two desks, four file cabinets, three chairs and some shelves. It was big enough that I didnt want to do it myself or task my employees with it, but I was worried about it being too small (or too expensive) for professional movers. Blue Whale gave me a very reasonable guaranteed price based on the dimensions alone, got me scheduled quickly, arrived and finished on time, and handled everything perfectly. Im so glad I thought of them based on seeing their moving vans around Austin for decades. I figured that if theyve been in business for such a long time, they have to be good, and they are top notch.

Blue Whale packers + movers were professional, courteous and efficient. I called the week before Christmas and they were able to accommodate packing and moving on short notice.

From the people I spoke with to book, to the booking process, to the awesome crew they sent, to the business office person I spoke with after the move was complete, it was a pleasure to work with this company. Every person was knowledgeable, genuine, patient answering my questions, and very kind. Id say they all went above and beyond, but its obvious that theyre dedicated to providing this kind of service every day. If I had to describe my experience with Blue Whale in two words is say, Freaking Awesome!!!!!

They sent some solid brothers who did a great job. I appreciate Black men who work hard for an honest living. One of the young brothers was only 19, and I believe he has a bright future.

The fellows who moved my furniture were very professional and friendly. I was so impressed with their care of my home as they moved very heavy pieces. Thank you!

We had a very positive experience with Blue Whale Moving! We had some furniture and a bunch of boxes to move from our house to a 10x10 storage space which already had some stuff in it. I wasn’t sure it was all going to fit, but they got it in neatly with room to spare. The three movers were courteous and friendly as well as efficient and fast. I would highly recommend Blue Whale Moving!

They were in and out before I knew it. They put everything exactly where we asked them to, and everything was in perfect shape when it got here. And the price was amazing. I was getting quotes of $500+ from everywhere else, and they came in at $400. I’ll absolutely use them again.

Great service. Quote was spot on even if I had a few items switched around. The person I dealt with for the booking was very professional, courteous and very clear about expectations and she laughed at my mom jokes 🤣🤣. The 3 guys who came were on time, courteous, professional and resourceful when faced with some challenges in the move. Price was good for the service. I’ve used many different services over the years and this one is by far the easiest one to deal with - AND no surprises. Would recommend to give them a try and compare to the competition. They did not require an “on site” visit to provide a quote, I gave them what needed to be moved from where to where and boom. All others were evasive and trying to give me a run for my money. I am busy with heavy work schedule, don’t have time for shenanigans. Blue Whale delivered! I’ll definitively will use them again if/when I move again (and I know I will at some point lol)

Had three large bookcases to move across town. Loved how the shelves were individually wrapped to prevent damage. The guys were quick and did a great job. I will use Blue Whale again

0 stars would be more appropriate. Blue Whale Moving Company (BWMC) was engaged to pack, move and store my daughters belongings from one residence to another. BWMC lost some of her things. A claim for the loss was filed and BWMC failed to respond for nearly 6 months. When BWMC finally responded, it shirked responsibility for the loss. Customer service is essentially non-existent. Avoid.

This company has moved us 3 times in the past 7 years, from Houston to Austin to Del Rio to San Antonio. They also kept our stuff in storage for 8 months when our latest move got put on hold due to the pandemic. Weve been happy with how they have cared for our things on each move. I would not hesitate to recommend them to anyone who is moving across town or across the state!

The movers (Xavier, Gio, and George) were professional and friendly. They treated my belongings with care, worked hard and worked quickly, and made me feel confident I chose the right company. Thank you for making moving day a lot less stressful!

Everyone at Blue Whale was amazing. I will be using them for all moving needs. The admin staff is super responsive and has great attention to detail. The guys who came and moved me were friendly, fast and super respectful

Correction: I rated 5 stars !previous posting only showed 4 stars.That was error.Mr. Miller, who booked my moving date,was very friendly, courteous, helpful and accommodating for my needs.The two men who came to my home to move my belongings were also quite impressive from the moment they arrived till the end of job!! (Wish I remembered their names...sure you will know who they are.) They were friendly, cheerful, well- mannered, respectful, and very professional, experienced in their performance. Because of their efficiency, we finished in less than the 2 hour limit. I gave them high praises for being such great guys!I would certainly use your service in future moves and highly recommend you to others.Margaret C.

Talk about a weight off our shoulders! Brett and his crew (Jeffery & Arthur) were a huge relief for this move. They even tackled the obnoxious cul-de-sac like champs! The booking process was super simple thanks to Samantha. Great customer service, affordable, easy to book, awesome teamwork! Thank you all for making this move so smooth. I would recommend this experience to everyone.

I have used Blue Whale Moving twice now and continue to be impressed! From scheduling to the actual move all was completed efficiently and with great care. A big thanks to Nic and Burnell for doing such an amazing job!

This is my third pack job and move with Blue Whale. They are hands down the best moving company and I’ve moved plenty. Moving could arguably be one of the worst necessary transitions in life, but this company makes it so much more pleasant and tolerable.From my first encounter with the scheduling to the delicate and careful pack job by Ms. Linda and Matthew, to the professionalism by my movers Juan and Miguel. They were an awesome team, so upbeat and positive. They never seemed put out and went above and beyond. Ms. Linda who has packed me three times now, is super organized and has a photographic memory. She also handles your personal belongings with tender loving care.I could not have asked for a better team and I highly recommend Blue 🐋 moving company for any and all moves. The level of professionalism, communication, integrity and capability is unmatched in my opinion.Thank you Blue 🐋 for making my moving experience the best possible!~ MHR

As we all know moving is hard. Sometimes the move goes great and sometimes the move is rocky. This company from the start was great, unfortunately during the move things broke/got damaged. With COVID and life craziness the owner took it upon himself to call me directly to address my claim concerns. I feel like he went above and beyond to accommodate us. Thank you Blue Whale team for dealing with me :).

The two gentlemen that unloaded the 20 truck that I brought down from Chicago were two of the hardest working, most pleasant, respectful and thorough movers Ive ever encountered....and Ive moved several times! My apartment is not in the optimal spot for a move-in, being fairly far from parking and up 19 stairs. I had every intention of helping them unload the boxes and let them take care of the appliances and heavy oak furniture...until I dislocated my shoulder. The office staff encouraged me to let them do their job (sitting back and watching is not my strong suit) and they should still be able to get the job completed in the allotted time frame. They did it! I was thoroughly amazed and impressed! I cant recommend this company enough!

Quick and on time. Moved from a 3rd floor to a 3rd floor...no elevator. I noticed 3 items damaged that were not prior to the move 😢. They help place items where I wanted them and were patient. The price was the 💥.I would have given 5 stars but how you gonna damage my stuff and not say nothing....

Two employees, Dennis and Jeffrey, were personable and professionally proficient. They completed the job in exactly the estimated time it would take. They were careful with furnishings and carried out my moving plan to perfection. Thanks guys and thanks Blue Whale. I will use you again in a heartbeat.

Very efficient and really polite.

Nic & Jeff were respectful, fast and efficient and helped to get my move done as fast as possible - much appreciated. I would definitely recommend these guys for your next move!!

I have used this company several times, and have had the owner move things for me. I have always been very pleased. This time I was disappointed, though, that my movers, though polite, did not observe sanitary precautions: one of them did not even have a mask, they used old gloves, had sweat dripping over my furniture and had trouble with social distancing. They also damaged one of my bookshelves. So, this particular crew does not deserve more than three stars, but the business itself is very solid and reliable.

Theyre top notch, Jeff and nick were very professional in everything they went about went over the whole move with me and took care of everything

Weight was lifted off my shoulders, soon as Guftavo and tyrease arrived got straight to work. Finished in a blink of an eye. I had 16 boxes, an 86”, entertainment center, king size bed with headboard, footboard and mattress with box spring. When guftavo and tyrease arrived I mentioned my concern about my TV and they gave me their word, my tv made it safely to it’s new home . As I mentioned to the drivers that my 86 inch TV has previously been broken and the liability insurance wasn’t enough to cover the money that was paid out of pocket for the TV, and I wasn’t able to retrieve those funds back due to liability insurance being $.60 a pound. When I say these guys were understandable and comforting to me, Blue whale will be the only moving company to ever move any furniture or anything in my house. Not to mention their prices are very very affordable.

I dont usually post reviews, but Im doing this to hopefully help those who are considering this company -- dont use Blue Whale Moving Services. While the movers were prompt, I was charged an extra $30 because I had two extra boxes. The movers tried to move too fast and consistently broke the boxes of books I packed, which damaged the ones that fell out. I also had books scattered across my apartment stairwell.To top it off, the movers broke my TV while moving my items. The mover took responsibility for this and told me how I could file a claim (which I appreciated). However, when I contacted the company and submitted my information, I was told that it would take less than three months to process and resolve. Its been nine months and theyve stopped returning my phone calls and emails.Although its more affordable than other places, if you want to protect your items, I would suggest using another service or moving on your own.

Date of service Jan 21, 2020 by Juan and Dennis. Moved 3 large pieces of furniture about 3 hours.Had to borrow a tool to disassemble a bed from a neighbor who let them bring it with them to the destination, which they ended up not reassembling and taking the tool AND screws with them. They also ripped paint from the walls trying to move a desk in! When I brought this to Juans attention when he was already on the way back, he told me to contact Hunter, who never called me back. Then Dustin stepped in, saying he needed pictures of the screws to try and see what tool was needed to mail to me. Of course I didnt have the screws and that was the last I heard from him! Its been over two months now and I have t heard anything or received anything in the mail. The MOST frustrating thing. Theyre less expensive than other companies for a reason. Im out the tool, the screws an assembled bed, and money since they were supposed to reassemble the bed and didnt. Please dont use this company...theyll do an incomplete job and then ghost you.

Juan and his team from Blue Whale were absolutely fantastic! They arrived on time at 9:00am, were friendly but professional, worked hard and fast, and had my 2700 square foot house moved from south Austin and settled into Round Rock by 5:15pm. Communication from the home office before the move was timely and complete, and the price was reasonable. I highly recommend them.