They keep charging my credit card but cant give me any good reason why. I have tried to call many times and never can get any answers. I do not recommend at all.

A complete joke of a business that doesnt communicate. I originally called 3 different times during business hours and waited on-hold (for ~15 min each time) with no answer. I then reached out to the online chat and someone was able to get me a call-back. After they received my prescription, they called promptly to tell me I would be receiving another call from them to place my order, so I thought that they were on top of things at that point...until I NEVER received a call...for weeks, despite numerous call-backs (and more time waiting on-hold) and voicemails that were never returned.After a drawn-out 1.5 month process of attempting to order supplies through my insurance, the company basically ghosted me, and I was left in a bind trying to find another vendor. I wished I had done that sooner.

Never answer and never follow through with orders. You shouldnt be this incompetent and non-responsive when it comes to something as important as machines that keep people alive/improve their quality of life. Shame on you. Wish I could give zero stars

I would give them zero stars if I could. They are the worst. They lie and call patients liars. Their practices are corrupt and criminal

So I’ve had nothing but issues with this company, not only did they put me on auto re supply but I didn’t receive a couple of orders and they are still billing me ! Why should I pay for an order that not only Didnt order but I never received it . Unfortunately Apria is only 1 of two providers that are tier 1 from my insurance company.I would not recommend them unless it’s a must !!

My mother was released from nursing home with a prescription for a walker on February 1st. We paid for the walker and was told she would have it by February 4th. It is now March 4th and she still does not have her walker. This is beyond ridiculous. Do not use their services if you can help it as you will be screwed for lord knows how long.

So far so good. Theyre a bit hard to get a hold of, and we do phone tag because of my work schedule, but Ive spoken with someone probably 6 different times and had good interactions and received supplies promptly.

I dont like writing negative reviews, But this is the worst company to deal with medical supplys. My mother got discharged from a skilled nursing home, they ordered a walker wheel chair. No one picks up the phone at the office. I was given a contact to call, and I was told items ship a week ago FEDEX. OK where is the tracking number. Still have not gotten a call back.I know due to covin-19 things are delayed, but this is way beyond that.

I do not recommend this DME, deserves 0 stars. They do not ensure you get the fitted with the correct equipment or trained on how to use and care for it. It you have questions or concerns, you are unable to get a hold of anyone on the phone, and there are no email addresses available. It got to the point, where we had to file an insurance fraud/abuse/waste case due to this locations inability to take care of business.

This Company is very hard to get hold of. They don’t return calls. When you do get hold of them and tell them your situation they blamed it on their phone lines. Your phone lines can’t be messed up two weeks plus. I called them the first time got all of the sales rep confirmed except my insurance I even called my ins co to make sure that was on the list. Then I called my dr and had him do everything. Then I never heard from Apria. went to my doctor he said he faxed apria the referral and for me to follow up on that Friday. for two weeks I tried calling this company leaving messages and no one returned my calls. The message says if you call during business hours we return your call in two hours if you call after business hours they’ll call before noon next day. Finally three days before my procedure I got a hold of someone that was in a different department who tried to help me. She blamed everything on the phones of why they didn’t return my calls. So they needed more information send it to my doctor but didn’t contact me to get my Ins info or other info needed about me. Then I asked if my Dr & I got them everything would I be able to get the equipment needed in 2 days. She told me no. I informed her that’s not what I was told when I called 21/2 weeks ago.I ended up coming out of my pocket and using an online co. Ins don’t cover. I will not use this co in near future will find another.

I have been trying to get them but I spent 4 days trying to get an answer. I was on the phone 3 times a day for 4 days without an answer. I finally get someone and I have to wait another day for service/help

I have been trying to get a new APAP machine for 3 months. I know some of the delays were due to the doctors office, but 3 months?! They have a we will call you once we have all the information and have contact your insurance company policy which is lacking the follow-through or call back. The folks that answered the phone were rude. They do not followup. Ive been these company for a while but lately not impressed with their customer care and they lost my business. The latest mix up was that my doctors office faxed the documents to the fax number on the request form which was different than the one given to me by the person who answered the phone. That was a 2wk delay. They need better customer care and follow-up system.I had my doctor send the information to another supplier. They lost my business and recommendation. My new supplier had new APAP within 24hrs - no issue.

Rosa works for APRIA and she ha gone out of her way to help me with medical issues that no one else could. I highly recommend her at APRIA if you need anything having to do with medical issues or equipment or finding help of any kind.

I am giving them a 1 star because there is not a negative star option. I called and ordered equipment from them and at the time of purchase, they told me that I owed $20. They did not inform me of any potential additional fees that might be billed to me later. Once I received the equipment, I threw away the old equipment. Then, 2-3 weeks later, I received a bill indicating I owed $180. I have called 4 times to discuss this with them. I have been told that a manager would call me back and no one has. I have been told that a formal review of the issue of not being informed that there may be additional charges has not been completed. I have asked for the recording of my initial call when the parts were ordered and have not received it. I have been run around by them repeatedly. $180 is not a huge sum but I believe that I should have been informed that potential additional charges could be billed to me at the point of sale and believe that how they handled this issue is plainly wrong. I should not be obligated to pay them additional money 2-3 weeks after throwing away my equipment when they did not tell me upfront that I could owe them additional money. Their customer service has been HORRIBLE. They repeat the same company line that we are sorry that their representative did not inform me correctly. I will be reporting them to the Better Business Bureau as well and will continue to fight this because they are wrong.

Company is very unresponsive. I leave messages but they do not get returned even though their message states that if you call during business hours, they will return your call in two hours and if you call outside of business hours, it will be returned before noon the next day.

Terrible experience. You call and get a voicemail 75% of the time that promises to return your calls in 2 hours and they never do. I just finally got someone on the phone and they legit just hung up on me.They were sent a prescription for a CPAP machine for me. They called my insurance and said I was authorized for a CPAP machine and that some of it would be covered. I called my insurance who had no record of them calling and told me that I am not covered for a CPAP machine. I call back Apria who kept giving me no information and just referring me back to insurance company. Insurance keeps sending me back to them and asking me to ask them what the self pay rate for a CPAP machine is. When I finally get someone on the phone at Apria to ask for their self pay rate, they say we only do insurance no self pay rate and then when I asked them why they were willing to sell me one in the first place, they ask my name, go to look up my file and hang up on me.All I am trying to do is get the medical device I need to sleep without my body failing to breathe. This is all they do, and they cant do it right. Horrible dumpster fire of a company. Dont ever ever use them. If your prescription gets sent to them, ignore their phone calls. Take your prescription somewhere else where at the very least they will realize all their customers are trying to do is get healthy.

Its seriously a shame that this company is able to stay in business. They must be paying doctors for the referrals. My doctor sent my prescription for a CPAP to them and they contacted me. I only wish that I had seen these reviews and insisted on a different provider. I am experiencing the same issues as everyone posting here and agree there should be a negative star option. Just like other reviews, I was informed that my insurance would cover the cost 100%. I was also told that insurance would only cover rental and a option to buy after four months. Both of these are lies! After 3 months of rental, I received a bill. Im responsible for the full amount because it falls under my deductible.I also find out that my insurance would cover a purchase of the equipment. Just as everyone is stating, customer service is horrible. They do not answer their phones, return calls, and refuse to accept responsibility for providing inaccurate information! It was also a nightmare getting appropriate settings on the CPAP and the correct supplies. They didnt even get the prescription right. Im so disgusted.

My husband is an MD Anderson Cancer patient and is on a feeding tube and every order I place is delayed or it was not placed, there is always an issue and I have to make a follow up every time. I will be having a long conversation with MD Anderson recommending they use a different provider. I have to keep a supply of Ensure on hand.

Easy to work with. Got my CPAP machine delivered on time with no issues.

They don’t even deserve 1 star. I have spoken with them everyday for the past 6 days and my social worker has spoken with them also. Trying to get a walker delivered following knee replacement surgery and every time I speak with them I get a different excuse. Worst customer service I ever have had to deal with. I should have known when the social worker at the rehab hospital told me they were difficult to deal with. That is an understatement.

Wow look at these reviews. How does a company run like this? I am a new customer and just received my cpap. There was an important piece missing (the oxygen tubing) the process to get this addressed was like getting a bill through Congress. I think everyone in India now has my name and date of birth.

I think customer service is very bad. My equipment was sitting at the local branch with only the 1800 number where customer service was routed to India and other countries. Customer service had no idea that my equipment was sitting locally. They were so disconnected from what was happening that it was frustrating. They could not provide an accurate status. It was painfully obvious that customer service is bad. The calls went on for about 3 or 4 weeks. The local branch has a local number but when you call the number it goes right back to the 1800 number with those terrible customer service reps. Finally got my equipment but had to be right by the phone and answer the local number call or I was SOL because there is no real local number only the outgoing number called from is local. Enough said.

I too wish I could give a ZERO. This company is refusing to send my CPAP supplies due to a bill that has been in dispute for years . Why now?

OMIGOD this establishment has dragged me around by the big toe for over two weeks! Yesterday I was called with a confirmation # for today. At six. & my wheelchair had not arrived I called the 866 number and it took the voice 30 minutes to say its coming FEDEX on Monday. When I called FEDEX tracking. my wheelchair wasnt even in the system. SUCKS THE BIG ONE.

Incompetent! Do not expect anyone at Apria Healthcare to care about you or your health. Your purse or wallet is all they want. Instructed TWICE by Cigna how to submit a claim, they still cannot properly file their claim, and then they will blame you and harass you with collection calls. Note that this claim is for one out of many months before and after where the computers (certainly not the people at Apria) had no problem with billing and payment. The moment a person at Apria gets involved is the moment to dread, and it is not just about the money. Do not expect them to know how to properly fit you for any durable medical equipment. They will sell you whatever they have and tell you that it is perfect for you. I gave them 3 tries (which is a hassle itself since the doctor has to issue a new script each time) and then had to spend my own money to find the correct item, correctly sized for me. Im now looking for another durable medical equipment provider and have filed a complaint with the state of Texas. Apria Healthcare should be put out of business -they are a danger in our society. Only God knows how many people have died as a result of their incompetence. For good heath, including mental health, AVOID APRIA HEALTHCARE!!

This is a TERRIBLE company. I NEVER write bad reviews but they said they would deliver equipment today at 3:40 and it is 8:45 and NOTHING. I called them and they said it will be tomorrow at the end of the business day. My mother had surgery TODAY and is now hobbling around on crutches (thank God the hospital gave them to her) without a walker, knee scooter or BSC. Also thank God we had a wheelchair. Do yourself a favor and call someone else!! They have had THREE days to arrange this equipment and they are beyond irresponsible and incompetent. I feel so bad for their oxygen patients. They would be dead in the hands of these people. Shame on you Apria.

Do not expect to find a company that cares about your health, they dont! They are trained to be bullies to get the $$$, either from your pocket or from the insurance company. My machine was damaged in a car accident. Replacing it was the last thing Apria cared about...they wanted to get paid, ABOVE MARKET PRICE, for the damaged machine. The real kicker, they refused to allow me to go to the local office, pay them and pick up a new machine. It took 3 weeks of daily phone calls to Care Centrix (middleman for Cigna) and Apria and a promise to have my attorney contact Apria before Apria decided to, get this, have me come into the local office, pay them, and pick up the new machine. Brilliant idea! I should have suggested it weeks ago...oh wait, I DID! Incompetent idiots, in business solely for the purpose of grabbing as much insurance money they can. THIS IS ONE MORE REASON SINGLE PAYER SYSTEMS EXIST JUST ABOUT EVERYWHERE BUT IN THE US - FOR PROFIT HEALTH CARE IS DEATH CARE.

Doctor and insurance approved and requested a knee walker for me to use during my long 8 week recovery.This company told me at first 3-9 days (which was a weird timeframe) for them to deliver, so after 3 days I call to check status as I am having a hard time getting around with crutches. Today I am told they are given 7-10 business days to process anything.Nothing they can do, cant provide me any information other than tell me its 7-10 days for processing. Absolute crap!!!! Dont waste your time with this company.

Horrible customer service! Despite verification from Apria of 100% coverage for all medical equipment they still insisted on a credit card. Contacted the supervisor who agreed to recheck everything and verify the insurance coverage and not need a credit card. Hour and a half later was told I needed a credit card despite verification from my insurance company that the DMV is 100% paid for. A credit card, really? Will not recommend this company ever!

Not sure what to do... got a bill for oxygen tanks almost 1 year after daughter was in hospital. We didnt need them, never received them, but getting billed for them. When we called to straighten it out the company could never find any record of these supposed tanks, yet we are getting billed for them. At a loss!

If you use this provider for CPAP supplies be prepared to only communicate in broken English with people at an Indian call center. Also be prepared for EVERY order you place to be wrong and more often than not you will be overcharged for supplies you did not order. They do eventually refund you for the mistake THEY made but it will take close to a month if not longer. I am so happy I have finally decided to use a new provider!!! #neverAPRIA

Call customer service for itemize charged because of the duplicate charged. Ms. May Fleur Dilla said she will email me the receipts after I verify my info back through email. That was done in April 5. 4 days later still no email. I email her back. She email me indicate that apria has more pending charge on my account and she will send me the receipt once payment posted.that was on April 9. After 2 more charges without single receipt send to me, still no receipt today (May 1). 25 days no respond of any kind. I have to call back and start over explain the situation again. Inferior customer service. Not keeping promise to customer. Bad business. Keep charging customer’s credit card and refuse to give receipt.So sad that this is only company that deal with my insurance. If you have a choice, please look elsewhere so you don’t have to spend months to try to solve your duplicate charge.

Worst experience of my life with any type of home health. Avoid them at all cost. They charge more, will not work with you setting up a payment plan only will allow 6 months. Customer service is horrible. I phoned to return unopened UPS packages sent to the wrong address, I was transferred 5x and hung up on once. Supervisor was able to take care of issue in less than 5 minutes. Total time on phone was close to 2 hours. AVOID them.

This company is the worst to work with. I tried to contact them to see what my cost would be for a CPAP machine through them, and was told they couldnt provide any information without an order. My doctors office sent them the order, and they told me they would email me the cost information and a rental agreement if I chose to go through them. I never signed the rental agreement, never agreed to purchase my CPAP with them, and chose to purchase my CPAP elsewhere. However a few days later they delivered the machine and supplies to my door! I returned the entire box in person to their local office the same day, and had to fight for weeks after to get them to acknowledge that I did not owe them any money. I find out now, many weeks later, that they continue to bill my insurance.

Apria met my expectations. All equipment was delivered on time and was set up ready to go when I arrived home from the hospital. My bed, wheelchair and walker functioned as needed. Called and scheduled pick up of equipment with no problems when finished.

I have used Apria for many years and received good service. I got a call today and when I returned the call it was transferred to a call center in India. After three calls and on hold for ever never got what they wanted. These idiots are so untrained and do not know the value of good customer service. I am going to a local company, screw these idiots.

Don’t use this company, their foreign assistants refuse to send supplies, I wish I could give a 0 stars. You can’t get in touch with anyone at a local office. They have now switched to local call centers and are trying to resolve problems. My review helped to get them to take action thankfully

I wish you could use negative stars. This place took over three weeks to tell me that they couldnt fill my order for a breast pump (due to insurance even though I had them pre-approved with my insurance so they made that up). This business has an Austin office but it is run from India. So its not local even though you think it is. The logistics are terrible and you talk to a different person anytime you call in. Just use any other company, ever. Ive never experienced a business so poorly run.

I never write reviews but it just took me 30 minutes dealing with people who could not understand or speak English!!! I am angry!! All I was doing was wanting a different tube. One star is too many.

This has been a HORRIBLE experience. My doctor sent in the prescription over a month ago and I still dont have my CPAP. Even after multiple calls, they still DONT HAVE A CLUE!! Every time I call, they say theyve set delivery, and when I call the next day, they dont have any information and will again set it for delivery. I cant even call the local office as it goes directly to their great customer service agents - where you hold for 20 minutes and then the agents, who you cant understand obviously have no clue what theyre doing! This is absolutely ridiculous. The only reason I even gave one star is because it wouldnt post with no stars! Dont use this place!!

My father has been dealing with these incompetent Rude people for 2 months. They keep talking in circles and keep telling him he has to have a credit card on file to get his oxygen concentration machine. His insurance has gone above and beyond to help and they have gotten only people talking in circles to them also. I am reporting them to Medicare today. Because they don’t care about there customers.

You’re company took over 3000 dollars from my checking acct without notification. When I called they stated that my insurance was rejected. I had two calls from this company that were suspect. The first call was confusing. I was called back & spoke with someone that did not leave the initial message. He stated they would call me back because he was unsure of what the issue was. They called me back 2 mths later. The second call came Jan 3rd of 2019. I was working when he asked again, for my member ID number. I was working and could not give it to him. When these calls came I was always suspicious of fraud. How could they not have my information? I had given ALL of my information when I picked up my medical equipment. I do believe they scanned my card. Jan 10th the charge was made. I NEVER was told my claims were reject. I was NEVER informed that they would be charging my acct. To take 3 grand out of someone’s acct can be devastating. When I called I was very upset. They told me that they had done their part and inform me of the situation. They refused to resubmit the claim. When I called my insurance company, they told me a claim was never submitted. I called Apria back and relayed that to them. They only agreed to resubmitted the claim when I told they they are violating the terms of agreement by not billing the insurance first. The company is not supposed to bill the patient before billing the provider. After everything, they are holding my 3 grand hostage until the insurance makes a payment. They have maintained that they will only guarantee 2 grand back because my insurance providers have changed this year. This company best believe I’m going to get all of my money back. I will not stop until I get my money back. IF anyone has a choice STEER CLEAR of these scoundrels. Their practice of business is hades type of shady.

Horrible customer service. Have been with them for 2 years and they are getting worse over time. Trying to get a broken c-pap machine replaced for over a month with no results - just a lot of runaround. Very rude customer service reps. They ship wrong supplies and do not hesitate to lie to get you off the phone. Was told 3 weeks in a row that the machine was shipped out and itll be there in a few days. Still no machine. Time to switch vendors.

Just called to check if Apria received a new order from my doctor for Cpap supplies.The gentleman I spoke to was extremely rude! He told me that an order was received but that the supplies will not be delivered until September 25th!!I asked why 7 months when I have not had a delivery in I dont know how long. He said it was just the way it was.When I told him I needed new supplies because I am using dirty supplies now because it has been so long since I received a shipment, he told me Id better clean them well (I have a $300 SoClean that I bought from Apria).When I told him there is no way I can go until September without new supplies, and that I would have to change suppliers, he replied its up to you mam, its up to you...!!! Really!!??? Really great customer service (not)!!!This is a ZERO star review, I only rated one star to post this review. My review will also be made on Yelp & Facebook! This is ridiculous and dangerous & Apria apparently doesnt care!!!

Based on all the other reviews, I would have to say this company should never have existed!

They are excruciating to deal with! If you have ANY problem whatsoever, good luck talking to a human. You will waste hours of your life on hold. It is nearly impossible to return your home medical equipment, which OF COURSE YOU ARE BEING CHARGED THE WHOLE TIME awhile they incompetently fail to process your request, and act like your doctor didn’t provide sufficient information to allow for the return of said medical equipment.Unless you are likely to die before a return of equipment is necessary, so some unlucky relative can suffer through this... find ANY other company!

The worst customer service possible. It takes an impossible amount of time to find the right person. They log the information down incorrectly. It takes over 5 minutes to even talk to someone. I called back the next day to reconfirm the information and it was incorrect and then trying to correct it took over 20 minuts. I explained when need it delivered between 5 and 8 and his very next question is what time do you need it delivered. When I told him I wanted to talk to some one local in Austin he tried to send me to the Houston office, then the Columbus Ohio office. I wish I could list no stars. Taking care of your parents is already hard enough but having to deal with a corporation with no customers service and an obviously terrible computer communication system is so frustrating.

I started using Apria about 10 years ago with excellent results. I have continued using them and their service has consistently deteriorated over time to where it is now pretty much nonexistent. Find another company.

Terrible company to work with. Their billing is often months behind, with several months lumped on one statement, old bills from many months before, etc. (which they blame on the insurance co.; wrong! Insurance pays promptly). Every time I got a bill, it did not jive with what was expected. When I called their customer service, had to be prepared to be put on hold, shuffled between agents, spend sometimes an hour figuring out what was going on, and generally be treated like I was the problem.Luckily my insurance told me I could take my business elsewhere - and I promptly did just that. Very happy with new provider. All the problems experienced with Apria disappeared - no billing problems, shipments are on time, reps are friendly, etc.IMPO - avoid Apria. I work with lots of medical groups (unfortunately lots of health issues), and hands down they are the worst.

This company is grossly inept. My doctor submitted a prescription for a knee scooter on December 6. By December 28, I gave up and just paid out of pocket for one on amazon to be delivered the next day. They do not follow up with you and refuse to call. I had to call 3+ times just to make sure they had the complete information. Another indication that the healthcare industry in this country is severely broken. The individuals I spoke to were always kind, but overall, I am extremely dissatisfied and will never contact this company again. I feel for the ones that have to use them on a consistent basis.

Although Ive had problems with Apria Healthcare company as a whole. this location is great. The people here put up with all of my crap when i needed print outs or supplies

I agree with all of the above. When I went to pick up my CPAP machine, I waited 15 minutes despite being the only person in the waiting room. Then a brusque man handed a big pile of awkward bags and a box across the window to me, asked me to sign here and here and disappeared. I didnt even know I had been dismissed. I was not shown how to use the equipment or helped with equipment replacement or any requirements for use by my insurance company.I will be reporting my experience to my MD and my sleep lab.Really terrible. And the physical plant does not inspire confidence either. Ugly ugly office.

OMG!! Im so frustrated! This has been a mess! They are so disorganized and Ive been on the phone (still on hold after the 4th transfer to the right person) for 35 minutes with no hopes of this getting solved. DONT USE THEM - you probably have enough stress in your life, so dont invite more into it by using Apria.

Try to get ahold of the right person there good luck

This company should be shut down. How they can continue to run and rip off ill patients is beyond me. Ive never dealt with such incompetence in my life. They do not bill insurance correctly, they will charge you for items insurance has already covered, they will lose your insurance information and bill you for the full amount, they will not update your insurance even if you call and tell them THREE TIMES, submit the change on their website and jump through all of the hoops they require. If you are so unlucky that you need to call them, you will wait on hold for over 30 minutes and then speak to someone who assures you they will take care of it only to have to go back and deal with the same issue again. I returned the CPAP machine to them out of complete frustration, they had their driver come pick it up after not showing up 2 times when they were scheduled. THEN they have no record that the driver was even here. So they continue to charge for a machine I NO LONGER HAVE. I should have had the driver sign something stating what he was picking up because when I asked him for a receipt that it was picked up, he said he doesnt do that.WORST COMPANY IN THE HISTORY OF MEDICAL COMPANIES!

A company in complete disarray, locally, nationally, globally. Customer service non-existent, no communication other than through the (800) number which routes to India - and they have only a script to go by. No way to communicate with the local office who, when one arrives at their door completely frustrated at not being able to find someone local to talk to, are exasperated at your lack of appointment! Took 3 weeks to respond to the prescription sent from the sleep study center and only harassment got any response at all - I should have seen the indicators of trouble! Dealing with Apria will do nothing for your health other than raise your blood pressure - do not do it!

Zero stars should be an option for this review. Apria is the worst and most incompetent company I have ever dealt with, including internet and cable companies which are typically nightmares. Horrible customer service. When there were issues, every time I spoke to a different person, I was told a different story. They no-showed picking up equipment before we moved out of state, even after 4 phone calls in one day to check the status. Reps never seemed to care and always claimed they had limited capabilities to remedy problems. Im just a middle man, or I cant contact the driver. We had numerous, consistent problems with them, and I would highly recommend avoiding this company at all costs.

Worst. Could screw up a trainwreck.

I have to agree with EVERYONE else here - They wanted to charge me 269.00 for CPAP Supplies I could get online for 59.00 // I went to them first, because that is who my Dr first pointed me to with my CPAP Machine. Now understand, I was calling because my online order never got here, and in fact was cancelled by them without notifying me. When I called, they STILL had all my old contact information, even though I changed it all weeks earlier online. So I am finally told its 269.00 and say hey you know what, please cancel the order, I can get all that online for 200 dollars less and the young lady at the other end says ok sir, not a problem. 3 days later with free shipping, another company sends me my stuff for 59.00 (same mask and hose as the other one). .... so the best part? THREE WEEKS later, I have a box on my door ... you betcha, its Apria Healthcare. Just please, stay away from them - awful lol I mean bad - now, I get to play their game and RETURN this stuff so they can credit my credit card the 269.00 pplus shipping. Joy o Joy. :D

The worse healthcare providers around and there medical stuff they send out is a POS for real I had 2 rolling walkers from them with in 2 days of having them they both broke and I call in for a new one and they where trying to blame me for why they are both broken and they where trying to say it was my fault when it was not they dont care about there people they are Servicing if I was you I would go somewhere else to get medical stuff because everything they have is a POS for real dont wast your time with Apria healthcare they suck big time

Seriously the worst company I have ever been through. They were a no show, never answer the phone, when they do, they act illiterate and are absolutely no help. They are rude and very unprofessional.

This office cancelled my appointment (which I was on time for) after I had been sitting in the waiting room for 15 minutes. Unbelievably unprofessional.Edit: I received a phone call from someone claiming to have made the decision to cancel my appointment. In the phone call, they were very rude and dismissive of my concerns and offered excuses, but as of yet no apology. This is no way to do business.

My twice daily nebulizer treatments are mandatory to my well being ! My nebulizer tubing was reordered Feb. 10th as it is old and not dispersing meds as should be. The gentleman said my order would be received with in 3 days. I called today February 23 to check on the status since I have not received the equipment only to learn they need a credit card on file before they can ship. I have done business with Apria for well over 5 years...I have been on Medicare for almost 4 years (they plus my supplemental policy covers all charges). They do not even plan to charge my card, just need it on file for their purposes???? So now I play the waiting game to see how long I wait for tubing.UPDATE: AFTER TWO MORE CALLS, THE LAST BEING 3/7 ONLY TO FIND OUT IT HAD NOT SHIPPED YET I TOLD THEM THEY COULD FORGET IT AS I HAD PURCHASED A NEW NEBULIZER FROM ANOTHER COMPANY (TALKING TO CUSTOMER SERVICE) THE NEBULIZER KIT WAS FINALLY DELIVERED MARCH 9TH.I will not be using them in the future, nor would I recommend them to anyone. My business will go to American Home Patient who I use for other equipment and their service is excellent !

This company has to be one of the worst companies for these types of supplies. I have been on a CPAP machine for a little over a year now and I have nothing but problems after problems trying to get a hold of them and get the message to them of what I am needing or what my needs are they usually have a voicemail or keep you on hold until it hangs up I have Humana it seems to be that is the only place they will deal with if you have a choice or cant afford it I would definitely use a different provider..

I rate this place a 0

TERRIBLE Experience! They will rip you off, check out their BBB. Use anyone but this company.

How hard is it to answer the phone and not be transferred to multiple departments and hung up almost every time i call when they cant transfer.

Lied and tried to get CC payment to rent a wheelchair. Insurance covers at 100% to purchase.

Terrible customer service. I placed an order the beginning of July 2015 and after many calls and 6 weeks still no order. I called and every have lost the order for the 3rd time!

Worst customer service ever! Theyve had my order for 2 1/2 weeks. Ive made 2 phone calls and they still havent even started processing my insurance paper work. Avoid if at all possible.

Apria Healthcare service is worst. I made a local call that ended up at call center in Philippines instead of local office. People at Apria were rude.

DO NOT USE this company!!!!! They are rude, they are not customer friendly and they are NOT WILLING to work with customers and their needs!

They Have horrible customer service go else where, or be annoyed

I have had Apria for at least 10 years . I have had a horrible time ordering my supplies. If staff is reading this review please call me.thanks,

Hate the service