In having the AUTOMOTIVE center attend to my car this day. they were attentive and knowledgeable. They were diligent and precise. the gentlemen Shawn Cook. who serviced my car, was determined to save me money by patching the tire that needed repair as opposed to having me to purchase two new tires and have them balances, etc..which would have been atleast a couple hundred that I really could not afford at this time. So even though the patch work was difficult due to the way the object was embedded in the tires treads, Shawn took the time to do the patching anyway. the patch work took more time and diligence to get it done properly but he was willing to take the extra time and effort to do so. When he was done. The tire was in good repair and I was and am so appreciative of his kindness and hard work n extra time to do so. thank you Shawn Cook n the good service crew at Walmart Carroll Island. All of you were kind and attentive n I appreciate it very much. Darlene Williams 2015 Ford Mustang rides again :)

It was my first time using Walmart auto care at the Carroll Island Walmart . I Went in to get all 4 tires changed with the added insurance on each tire. The wait time was a little over an hour which was expected, the waiting room was clean and the chairs were socially distanced. Ms.Debbie the front desk manager ( I assume that’s her title, I apologize if I’m incorrect ) was VERY friendly, informative and honest. I really appreciated her hospitality! I’m giving 4 stars due to my appointment not being properly scheduled which was NOT Ms.Debbie’s fault at all. I came in earlier in the week in person to schedule my appointment and an older gentleman who was also friendly “ scheduled” my appointment via iPad. Unfortunately, upon my arrival my appointment wasn’t found in the system but Ms.Debbie was still able to accommodate me and I was able to keep my 8:00am slot that I had originally scheduled earlier in the week. Besides that minor hiccup everything else during my time there went smoothly. I intend to return to the Auto Care Center Caroll Island in the future for all my tire related services.I felt for services & tire purchase that everything was fairly priced. Just a bit odd that if you want to keep any of your original tires they don’t return the tire WITH the wheel . JUST the tire itself which kinda defeats the purpose of using it as a “spare” I only had it removed so I can have insurance on all 4 tires and not just 3 but, like I’ve said that’s what the insurance I purchased purpose is to cover any tire damage. Overall, I am happy!

Came in Monday for two new tires. Tires weren’t balanced properly. I brought it back again on Thursday to have it balanced. Balance is just as bad, if not worse, and my front end is also making a ticking sound now. I’m supposed to come in for a third visit so they can “take care of it”. I’ll take it in again on Monday, when I’m available to waste more of my free time, and hope the third time is the charm.Cannot recommend this place to anyone currently. Which is a shame because they have done a good job in the past.Update: I went for the third time and the balance still wasn’t good. I gave up. Now here we are, 8 months later, and the steel belt is showing on my left front tire. Waste of time, waste of money, and damaging to my vehicle. What will they do about this? Probably nothing. Lost my business. Going somewhere else in the future.

Has a lot of good prices

Walmart Tire & Lube Express first time here & the staff show all the care for every customers, especially KARL He is very professional hard worker, in time ..he did amazing job. The waiting Time was worthy to wait for great Job ...thank guys :)

My daughter had an oil change there the first time. The second time her car was running rough. She checked her oil at work and no oil on dip stick. She added oil. She took it back and they she had leaking drain plug. They replaced the drain plug and gave her a free oil change. This all happened within 3 weeks of oil change. Make the long story short. They dont document nothing as what they replace. No millage indicated. This has been total negligence on there part. Now her motor is shot. They finally took responsibility for there actions. It cost over 4,000 dollars for another motor and install. We only had this car for three months. I will never take my car there for oil changes. I would suggest this to you. Better off going to Mr. Tire. Believe me they tried to put the drain plug on me. This car was fine before they got there hands on it. They tried to cover it up but Im smarter than that!

I went there for oil change. Just before oil change my cigarette lighter was working I charged the phone to show directions and the next day after the oil change when tried to charge the phone cigarette lighter doesnt work the fuse is intact. When I examined further I found they changed the cigarette lighter. I see the dash board panel is opened.

Called before I got there to see that the tires I needed were in stock. They were and really cheap! Then I get there and its nope, not those tires, our bad. We dont have your tires but we can order them and oh yeah theyre way more expensive...

Excellent customer service. I applied for a walmart credit card online about 2 weeks ago, I havent received the card yet. The associate walked me through the process of using the card in the store; great job.

The man at the front desk isnts welcoming or really friendly at all. Acts like hed rather you not be there or ask a question. He also typed incorrect information in the computer about tires I was purchasing. Luckily, the mechanic caught it. It takes 2-3 hours for a simple oil change. The bad service along with long wait times make it worth it to me to take my vehicle somewhere more expensive.

Debbie, the manager, at the Bowleys Quarters Auto Center, and her staff were very kind and professional. They installed my headlight bulb and had me on my way in no time. Thank you. Your kindness and work ethic are truly noticed.

They take care of you here and I definitely recommend the tire protection. Got a piece of metal in my tire from roadwork. Tire was flat by the time I got home. Took it in the next day and was out of there in less than 20mins with no charge thanks to the tire protection. Worth it!

20 minute wait on the phone after being transferred to 3 different people just to be told by the guy who answered he’s unaware of how to look up a tire size. Although I was able to do so on the website without a problem. 🤦🏾‍♀️

I will never use the Wal-Mart auto care again. They would not replace my battery. Was supposed to have five year warranty. Battery was almost 18 months old. Very rude guy behind the counter. I had to leave the battery for 4 hours so they can (deep charge it). Which to No surprise it was dead. Would not replace it. I would have been happy if they prorated it. Go to Advanced Auto same Shopping Center. They were very helpful even installed the battery for me.

Staff in the tire and lube are in like any other walmart Ive been too. They are courteous and professional when working On my car. I highly recommend them !

Just like most auto centers, oil changes, tires, and a few other minor services.The staff, are ok. Prices are petty good on tires! So far havent had any bad experience s yet! Worth checking out!

It was amazing! Help was there when I needed it. Kind and very friendly service.

Was extremely disappointed with the service that I received at Walmart Carroll island. There was only one tech in the service area . Seems that the other techs scheduled to report this day called out. Took almost 3 hours to get a simple oil change done.

I was pleased with the quality of the work put in to install my tires. Thank you Walmart

Cheap and good service. I docked a star because they took my number (it was going to be 2 hours so I left). I came back after about an hour and a half and waited in the waiting room... after 30 more minutes my car wasnt in the garage. I checked outside and it was already done... they didnt call or get me when I was in the waiting room.. pretty upsetting.

Lines are to long rare to have more than two lanes open at check outs store has worst manager in maryland wal marts line waits are 20minutes or longer

Oil change was done for the price they quoted, and faster than they told me it would be done.

I had an Oil Change done at your location and the mechanic who did the Oil Change used a different oil not approved or recommended for my vehicle. I have contacted a local GM retailer and they said that the oil that was used for my vehicle could in fact void my warranty if an issue comes about. I talked to the mechanic and cashier in the Auto and Lube Department and all he said was Oil is Oil. There is no reason whatsoever to put High Mileage Synthetic Blend oil in a car that does not need that oil. I asked the mechanic to put the right oil in the car and he refused to, only to cite that I would have to pay for it. You shouldnt have to pay for negligence committed in this instance. I will call my bank and fight this charge as I wasnt given what I supposedly was paying for

They torqued my lugs so tight that upon removal of lugs my key stripped. Resulting in another bill to remove the lugs. They do not care about your wheels. They gouged the heck out of my rims leaving tar and grease all over them.I had my wifes tires changed and didnt pay much attention until I had mine changed. Both vehicles the same way.Wheels have torque specs for a reason and every mechanic knows these things..... THEIR EMPLOYEES JUST DONT CARE.I would spend much more $$$ and travel much much further to get a reputable company to do my work.ZERO STARS IF POSSIBBLE.......

Not bad at all...they serviced my truck quickly...and it was great and professional..😉🤣😃

Unless your there an hour before tle opens it will be a wait. I was the 4th person there for a oil change and 4 new tires and it took 3 hours

Theyre pretty good. I like them.

Tires installed quick. No trouble. Great price

I arrived at the auto care center at around 11:30 thinking they would not be busy(which they werent) and it still took over 2hrs to get a oil change done. Then when they brought me my car out of the bay there was greasy fingerprints all over my hood and door handle and oil dripping down my grill. Very displeased with this and not sure if they will get my service again.

WAS VERY HELPFUL TODAY GREAT STAFF.

Great service. Never have to wait long.

Very slow also didnt have what needed even thou on websites it stated that they did not very great customer service and cashier was super slow

Pleasant employees, always helpful. Great experience.

I was there at 7am when they opened for an oil change. It was 3 1/2 hours before I was able to leave. Under staffed and extremely slow workers. No discount offered for my time, nothing. Horrible service.

I work at the Carroll Island Wal-Mart, but they do all of my oil and tire related work. Ive never had a bad experience with my car here.

Very nice people and service my car In a very professional way.

I get here at 1pm to drop off my Jeep for a quick oil change. I spend 15 minutes with the sales clerk they have at the counter. She has no idea about cars and no idea how to ring on this machine. I am patient with her and figure shes new. They finally get me situated and take my key. They tell me 45 minutes. My wife and I go to shop a little. Its been about 1 hour and we are almost finished shopping. They call my name over the store speaker which is unusual. I go back and ask am I ready. They havent even started. The woman rings me up for the wrong thing all together. Then a mechanic comes from the back and asks what kind of oil I want??? I have already told everyone. They come and tell me that I have a nail in my tire and that was why my tpms light was on. I said awesome Im glad you caught it thank you. He says no problem. Then they pull my oil and I say great. How long? And they tell me another hour. Im boiling now from anger. I go off and just walk the store on a Sunday afternoon. How miserable. Finally go back to see if I am good. And they say yes and I ring up all my things. The sales clerk(the new girl from earlier) is there and screws up our groceries. It takes 20 mins to ring us up for our items. They added wipers to my car and I asked if they were on the autobill and she says no and asks me to retrieve on from the shelf so she can ring seperate. I go grab one and come back. She rings me up for them and finally we are finished. Then my wife looks at the reciept and we WERE charged for the $35 pair of wipers. I go back and tell the woman. She apologizes and sends us to customer service to get a refund. FINALLY we walk out of the store and go to my car. I put all my stuff away and get in to drive off. I notice my tpms light is still on and I dont have a new updated sticker for my oil change. I scream and go back in and ask why my light is on and where my sticker was. The woman sales clerk is gone(Thank God). The mechanic from earlier comes out. I ask why tpms light is on and he tells me that the light is on cause there is a small nail in my tire. And I said yeah but why would it still be on after that? He said. Oh. I never took it out. I throw my head down on the table. At this point Im about to have a heart attack. I asked why in the world he wouldnt have taken it out. He tells me now hell do for free and give him 25 minutes. Im dead. All this........ literally. My wife and I spent all day here. It was my first day off in 2 months. Please please please get knowledgeable employees. Thank God we didnt have any cold food. Never going back there and I have supported that walmart for years. They have gone downhill lately.

Always courteous staff in auto center

Ordered tires online, had them shipped to the store. Arrived at the auto department and the guy at the register set me up with what I wanted in a quick, amicable and professional manner. Was given a timeframe for the maintenance that was reasonable in length, and the work WAS completed within said timeframe. Overall the entire experience fully met my needs, warranting a rating of 5/5. Also special shoutout to LAWRANCE who was a total boss!!!

Very courteous and efficient, with the right product I need

Terrible service and no regard for the customer. I tried to call the tire service center. The phone rang and rang was transferred to operator and then transferred to the tire center and back again. Finally the tire center picked up and put me on indefinite hold. I waited on hold for 10 minutes and finally hung up.

Never had a problem and the people in Automotive are always pleasant

They was finished with my car an never notified me. I sat there for 30 minutes extra when I could have been taking care of other business.

Im very satisfied with the service

Girl power ran by a woman

Expect to sit, shop, and then sit some more. I arrived at 6:50 am it opens at 7am. I was told 1 hour. They did not finish until 9:47 am.

Very good prices on tires but short handed. You will have to wait long periods for services.

Got new tires fast job

Bad experience

. Im hate I mean Hate going into a department store 3 things I look first no price on it so I find scaner guess what it dont work.

Writing this while waiting in line. Every time I come here its always a 10. Year wait. Today was again no exception but there was only one customer in front of me. Ridiculous...

Fast service, professional and clean

Its Walmart.dont get your hopes up. Help yourself dont bother with employees they have no mind.

Friendly and fast service

Friendly staff & helpfu.

Very disorganized no one knows whos in charge will never go back there again arrogant management wish I knew everything like these people must be why they work at Walmart

Very pleasant staff

Great service

Fast, friendly, knowledgeable

Extra slow.

Great