Bob Davidson Ford Lincoln Dealership in Parkville, Maryland, has provided outstanding service since the purchase of my car a number of years ago. On a recent visit, Dave Lancaster, Service Advisor, and other employees provided professional customer service in a systematic and efficient manner. Repairs were addressed as communicated orally and in writing in a reasonable amount of time. It is reassuring to have access to a high quality and dependable car services as needed.

Liberty mutual had me dancing all over the place and was extremely unhelpful. Shelby and Dawn took care of us like we were family and got everything with the repairs and rental situation super fast! Will only be bringing my cars here from this point forward.

My second purchase from Bob Davidson Ford and once again it was a great experience. My wife and I had a couple options and we chose to return and glad we did, we got a great deal on our truck and the level of service and value is top notch. Blake had us in and out and we could not be happier. Thanks so much and we will be back.

Most people reading this have had experiences with multiple dealerships. Some are good and some are bad.My experience with Bob Davidson has been positive. We had ordered one of the new Mach-Es and the process was great from Ford to the dealership.I have had the vehicle in for a chip update once or twice now and scheduling was easy and reasonable. The vehicle itself is nothing less than awesome and Id recommend the Mach-E to anyone. If Ford uses the same development with the F-150 Lightning, itll be nothing less than an absolute success.I recommend this Ford dealership for above reasons and also simply because this one seemed more interested in my business. I would purchase from them again.

Great customer service and an amazing speedy service. Long story short I had a recall on my mustang and Bob Davison was the only service center able to see me and take care of my problem in a timely manner from New York to North Carolina. I check every dealership service center and they all had the same 5 weeks waiting time with the exception of Bob Davidson. I was helped by Eric, he was very helpful and keep not just me but everyone in his list updated on the vehicle status. I can only describe him as a very helpful, knowledgeable and respectful gentleman. The final product from the mechanic team was amazing and seemingless. I am very satisfied with this location and will definitely look at this location again when is time to upgrade my vehicle.

Date 8/11/2021We knew we wanted to get a new Lincoln. Bob Davidson Ford Lincoln had a few options that we were looking for. We set an appointment and went there.As soon as we got inside the dealership, a guy with glasses on top of his head looked and never acknowledged us (may be because of our color). We went to the desk and told we had an appointment. We were told to give it a few minutes and we will be taken care of. A sales person approached us and we told him what we were looking for. We went to the lot and looked at 2 vehicles. We were set on one and asked him to work the numbers for us.A guy with glasses on top of his head, who turned out the be Sales Manager ‘Blake Schindler’ of the dealership, finally came to us, and told us with an attitude he cannot do what we were asking for.We left the dealership, and after 5 minutes of leaving the dealership, our sales person called us and told us to come back. Same again SALES MANAGER did not even say a word to us (he saw us coming back) and never acknowledged us. We went to our sales person, talked and we agreed on a deal.While they were working on finance we had few questions regarding a few accessories. I called my sales person to ask about it, when I called him, I clearly heard Sales Manager saying now what do they want and stared laughing with other people around the office. FELT REALLY DISRESPECTEDFinance and everything done, when we were heading out of the dealership with keys, the sales manager did not even say thank you or congratulation.WORST EXPERIENCE AT DEALERSHIP WITH MANAGEMENT.

I will not be going to that Ford dealer ever again...worst experience ever..took my car for recalls and a noise that I was hearing..paid for a diagnostic only for them to tell me nothing was wrong with my car. Spoke to 2 mechanics no results...Took my car to another dealer problem found. Spoke with Ford Advisor and Service Manager...they were rude and unapologetic for their mishap and told me to take my car elsewhere. I just brought this car and was concerned with the noises.I love Ford Trucks..but I will not be servicing or purchasing any from this dealer

I am extremely happy with the repairs. Jimmy Mirabile was extremely kind and professional he kept me informed all the way through the repairs. Thank you Bob Davidson Ford again

David Lancaster was fantastic! Great communication and daily updates throughout the repair process. Thoroughly explained the process to me in detail and took the time to provide advice on preventative maintenance schedule. Customer for life! Thanks David for your utmost professionalism.

Decent service department as far as car dealerships go, decent people that appear to be fair enough. Dave Lancaster is a stand out.

VERY CLEAN N FAST LOVE THERE SERVICE

Thank you. Bottom line, you’re not going to find a better team. From the service department to the showroom, the team here was fantastic and honest. This is car purchase #3 from Bob Davidson and only after each previous car was driven to its last moment. Shout out to Mo in the showroom…great guy, great salesman and a good person to work with when you get down to business. Thank you!

250% above MSRP and trying to sell a stock truck as a high end packed truck

Heather and Martin assisted me via email and over the phone providing a fair price on a trade without all the back and forth. When I arrived at the dealership to drop off the trade and pick up my new Ford Explorer the staff had everything ready to go, making the process quick and easy. This was the least stressful process I’ve ever experienced buying a car! Thanks Martin!

Dear Bob Davidson Ford Team, It was such a pleasure working with a great sales team to buy my new 2020 F-150 Lariat. Working with Brittany and Sarah for internet correspondence, Billy for test drive and sales, and Linda with the purchase and financing... and to add to that the manager Sam allowing a convenient arrangement for me to test drive at a different location... never had a more pleasant experience buying a vehicle. And Joe showing us the truck controls and phone connections was the best. I would buy from Bob Davidson again in a heartbeat. Thanks so much, Jim Elder

I took my brand new Lincoln Corsair to the car repair center because my hood wouldnt completely close. Im suppose to be able to lower the hood then it is suppose to drop down 10-14 inches, latch and completely close on its own. It would drop and latch but would not completely close. The tech knew nothing about how the hood was suppose to operate. I explained to him how it was suppose to work but he didnt know how to fix the issue. He ended up slamming my hood down to get it to completely close. Im grateful my hood wasnt dented. I will not be taking my vehicle here for repairs not even an oil change. I didnt have a good experience when I bought my car from here so I should have known better anyway.

SO FAR SO GOOD MY WIFE HAS BOUGHT 5 MUSTANGS AND I HAVE BOUGHT 2 SO NO PROBLEMS YET.

I went there to purchase a used car. I am sorry to say that I had a very bad experience. Not once, but twice. For the same car. Last Friday I went there for the very first time to see a used Audi Q5. First, they showed me the history of the car (they didnt share CarFax but shared something similar). The history only showed logs upto $53k miles when the car has about $93k miles on it. When I asked the sales agent about it, he said that sometimes there might not be anything to report. That was yellow flag #1 for me. I paid for a CarFax report myself and pulled it up while sitting in his office. Turns out the car has 4 accidents reported after $53k miles. When I asked them about it, they had no answer to this. I still liked the car after test driving it to I asked them to see if they could lower the price given that it has had 4 accidents on it. They didnt! I left from the dealership.I returned back today (Monday) to see if they could reconsider the value as I really liked the car. They didnt! Which is fine. I told them I will write them a check and pay in full for the car at the price that they mentioned. The sales agent (same one that I met on Friday), says he needs to do a hard credit check on me even if I am not financing. I asked him why. He said he needs to verify my identity. I had already given them my drivers license. After a lot of back and worth, he called his manager. The manager said its not to verify my identity but its to check my credit history to see if I am trustworthy!!!! This when I am paying out of pocket for the car. ABSOLUTELY RIDICULOUS! I just walked out of the dealership after this!

We previously bought our 2019 Ford Transit about two years ago now. The sales people and team that guided that process were great and very helpful. We were really excited for our first brand new vehicle to be purchasing a Ford. The service department on the other hand is what this review is really about. We have had our vehicle in three or four times for regular maintenance and every single time there is an issue or mistake on the side of the service team. Such as replacing tires on the vehicle with tires that were completely incorrect for the vehicle, and then fixing it with the wrong requested tires and charging us more for it. Then to bringing a vehicle in for an oil change, to take it home and find out the engine oil had not been replaced. For the service departments repeated mistakes, horrible customer servic makes me never want to buy a Ford again.

I purchased a 2015 Ford Focus back in November from Bob Davidson and I decided I would go back and get an oil change. I must say I am glad I did. The service department was great. They were very friendly and stood by their product. I will definitely be back. Thank you for the great service.

Excellent service department.This will be my place to shop for a car 2022

Worked with John Gregory to purchase a 2018 Toyota Tundra on their used lot. My experience couldn’t have been better. Fair price, good financing rate, top notch professionalism and very friendly. Highly recommend John!

I had an awesome experience especially because of the sales guy Chris wonderful, very patient kind hearted went above and beyond to makes happy. Best sales experience ever had I will definitely recommend him. Its very rare when you meet people like that. Definitely if or when your in the market for buying ask for Chris you will not be disappointed

Kevin was a pleasure to work with. He quickly set-up the test drive for me and afterward, he ran the numbers and showed me my financing options. The process went smoothly and I drove my new car home the same afternoon.

Great buying experience, Pete, the sales rep, was true and straight forward. Super easy to deal with and great guy.

Very sad to say the rudeness we received from the service manager. Robert yesterday July 6th 2021 was unexpected from this company. We were only getting a tire and rim replaced. For this manager to justify hollering at a customer for Asking how long was upsetting to say the least. He justified his lack of professional behavior due to fax notworking and they have only one tire person. So I assumed that Bob Davidson Ford does not have the people to do the job

Had a fantastic experience buying a truck from these guys! I was leery about buying a truck online, wiring money and never physically seeing truck but, I took the chance with them and I’m very happy I did! Truck was exactly what they said it was and there was no hidden defects that the pictures didn’t show. Brittney was the very nice sales lady I worked with and Mark smoothly got all the paperwork done! I could only get a late flight in to BWI and Mark even went out of his way to bring truck to airport after hours! Thank you very much Mark!

Very good service department, they keep you posted on your repai process with frequent calls, you dont have to keep calling them back. Very helpful service rep.

Want to thank Victor DiFatta for his help in me buying a Ford Transit from this dealer and then shipping it to California. Process was fairly smooth. Best priced new Transit i could find nationwide.

Bob Davidson Ford Lincoln is the best dealership around .I have purchase vehicles before in different dealership own by big corporations with no concern about customer service only goal is to sell cars by any means. Let me tell you the moment you walk in Bob Davidson Ford Lincoln you can feel the great spirit, the staff is very nice it s family owned that make a big difference, they bring their own family value in there, care, respect, excellent service, integrity, trust and believe they are straightforward. Bought two vehicles no hassle. I wanted to thank, victor, Sam,, Joe G, Kate Higgins and everyone that was involved. I will definitely comeback and refer family and friends .Again thank you for the great experience and hassle free car buying

Brittany their internet sales manager, answered all my inqueries in a timely manner. Our communication is clear and concised.Billy their sales man is a man of few words, no none sense conversation and direct to the point which I like because he is honest and not trying hard to make the sales.I was never felt pressured or obligated to buy the vehicle.He never forced us to do financing in which a lot of dealership will do. No uncomfortable negotiations.Did not attempt to offer a brand new car we cant afford to force us to finance. He just asked if we fix the issues would you buy the car? We were honest with what we have in our bank and he gave us a good deal. He promised to fixed the minor issue next week. Thats understandable because its a 7yr old car. Normal wear and tear. I did my homework before going to the dealership so it was a smooth and easy transaction.Rob, their manager is friendly and makes you feel welcome. Again,We did not feel pressure to do financing.Paperwork was done in a breeze!Overall, the experience was great and we left the dealership with contented and happy with our new used mini van.

Horrible to say the least. Poor customer service. The manager quotes prices that he doesnt follow through on. I wouldnt recommend this place to anyone.

I worked with Victor over the past few days. He assisted me with obtaining a vehicle through my corporate lease. His customer service and responsiveness was top notch. I initially worked with a different Ford dealer for the corporate lease and it was clear that they didn’t have a good handle on the process. The process with Bob Davidson Ford was as smooth as it could’ve been and I would highly recommend this dealer.

Best place to buy a car. Takes the time necessary to explain each feature and make sure you understand what you need to close the deal. Gene Walsh is one of the best salesmen Ive had the pleasure to work with.

I called on Friday morning, inquiring about a white Lincoln Navigator that I had seen online. Within a few hours, I had SEAMLESSLY purchased my car with the help of Sarah Christman, Blake Schindler, Robert Vecera and Mike Markakis. They worked quickly and together as a team to deliver my car from Maryland to New York by the very next morning. They had assured me that it would arrive by 9:00am - It actually arrived early and was at my doorstep by 8:30am. Buying a car can often feel like a daunting experience. This team made me feel comfortable and confident in the buying process. I can not say enough about this dealership and this team. I would recommend it to anyone and everyone. Way to go! 5 stars from a very happy customer!!!!!

I would like to thank Sam the GSM of Ford and Lincoln. I explain to him my concerns he got back to me immediately I did a credit app online he gave me a response for 24 hours with a great interest-rate followed by the salesman Mo who showed is the vehicle and explain everything off the vehicle I made it his duty to have a technician show us about this vehicle thank you so much for helping us out we love our vehicle I always wanted a Lincoln and with the help of these two amazing men they made my dream come true.

Very helpful and easy buying experience. As a woman buying a non-conventional vehicle for myself, it was nice to be taken seriously when inquiring about my new Mustang, instead of being steered into a more traditional vehicle or SUV, which has happened before at other dealerships. Buying process was very simple, and there was plenty of inventory for me to choose from. Great experience overall.

I called to price an oil change and schedule the appointment and was asked to hold on while she gathered a price. I was then transferred to a number to someone who didn’t answer. I called the service desk again and was transferred to someone different (the receptionist picked up the phone and immediately transferred instead of speaking). No answer. I called for a final time and was transferred to a different person with the same outcome. It would be ideal to have my vehicle serviced here due to the dealer being in close proximity to my job but I’ll be looking into alternate service center.

The professionals of DEALERSHIP IS HORRIBLE AND THE RECEPTIONIST IS VERY RUDE AND UNPLEASANT THE MANGER RESPONDS BACK WHEN THEY WANT TO AND NOT IN A TIMELY MANNER THEY MUSR DONT INSPECT VEHICLES FOR PROBLEMS BESIDES TO GET THEM TO PAST INSPECTION AND I WOULD NEVER RECOMMEND THEM TO MY WORST PERSON ON EARTH.

Horrible service dept.Took my fully functional car to have warranty/recal done got back a nonfunctional car - unable to even drive the vehicle off the lot. Service advisor would not return my calls/ voicemails or even speak to me in person when I arrived to find out what happened to my car. Service manager was inconsiderate and not compassionate or helpful about the situation, he stated I could pay them to diagnose and fix it or have it towed off the lot. Id 100% recommend any other place then this scam of a dealership

Bought a used car I saw online from here. Dealt with Billy Hicks who was very nice and made sure we understood what all was going on and the process went as fast as possible. Also, I would like to give a shot out to Kate Higgins in finance department for being so nice and speedy.

My overall experience at Bob Davidson Ford wasn’t that great due to a lack of trust with their salesmen. I went in mid-May 2021 seeking a specific Mustang Mach-E which was advertised on the company website as being available. I was told by their online rep that the vehicle was there, so I set up an appointment for a test drive. I show up and another salesmen other than the person I spoke to online got me situated with the vehicle to test drive which ended up not being the one I was interested in. According to the dealership, the car I was seeking was “in route.” No big deal because model available to test drive was the same model I was interested in just with lesser features. Fast forwarding, I loved the vehicle and was interested in purchasing the model that was in route because it had all the features and color I was seeking. I came prepared with a pre-approval from my bank but when it came down to discussing numbers, the salesman insisted that the arriving vehicle had a $6,000 transfer fee attached to it which I somehow as a prospective buyer would be liable to pay and that did not sit right with me at all. I showed up a day after to hopefully talk down this ridiculous fee, but the same salesman – now joined by his “supervisor” would not budge on this fee although I was happy with everything else listed in the final price which included what they were going to offer me for my trade-in. They insisted this 6k fee on top of the sticker price was normal and there was nothing they could do about it.In an era where it’s more and more common to build and buy new vehicles online (especially electric vehicles) without having hidden charges added or without the need to hassle or be hassled by a car salesman, I just find it unfortunate that this type of shiesty swindling continues and people actually fall for it if they don’t know any better. I’ve bought my last two vehicles through online methods but thought I’d try the dealership route this time around. Never again and have begun the process of ordering a Tesla instead.

So I went in with my husband to look at a new suv. We saw the model I was looking for sitting on the lot. We got a salesman to help us and when we walked out to the Mustang MachE a noticed how used it looked. When I looked in the window there was a bowl of food on the floor and someone mask and a phone charger hookup etc. the car was dirty inside and wasn’t looking like a new model. When I asked about the accessories out of their bags and obviously used, I was told the manger was using it as his personal vehicle. It was kind of gross but he took the personal items out of the car. We went for a test drive and I thought it was going well,, I believed he got a text from his manager and while we were driving and started on the”no chip story “ and then said by the way we’ve marked this car up by 3000 dollars over the ticket price on the car! I almost threw the brakes on! I couldn’t believe that this was going on.I told him this was a bad business plan, and at some point that chip story wasn’t going g to work anymore, and just their bad business practices would be left.The salesman offers to “see” what he could do. Basically after his deal, the car went from 50,000 on the window sticker to almost 59,000!!! It was crazy! Also for a car that someone was using for their personal vehicle! Their wasn’t anyone on the lot, and it didn’t seem like the wanted to work. All I can say if their taking advantage of the buyer now, think how they usually are doing business.They offered a military deal, but that never showed up on the final price either! This was one of the worst experiences I’ve ever had with a dealership EVER!!! If you need to go FORD go to Bob Bell or Koon’s the sales guys are very helpful and work to find the car you need. Sorry I woke you guys up from your nap, when I came in! Perhaps you should sell the dealership and not try to take advantage of military families!

I was there so my husband could get his truck serviced.

John Gregory was a pleasure to deal with. No pressure at all. Thank you. 10/10 Would recommend.

I brought my 2017 Ford Edge in for a big repair - trust Bob Davidson service, especially when safety is a factor - and the estimated bill was much more than I had anticipated. I checked with Blake Schindler and Pete Manzo whether, if I put that bill towards a new Escape Hybrid instead of the repair, I could walk out with a new car for the same monthly loan payment. An hour later, Pete called back and said the deal was done! Fastest, easiest, and most pleasant car buying experience we have ever had!

Eric Eberhardt provided the best customer service I’ve ever experienced. I came in for a factory recall fix and he made me feel comfortable from the first interaction. They even did some extra tuning up and washed my car. Definitely above and beyond service - ask for him if you ever need work done!

We searched for a particular used vehicle for weeks. We found one at Bob’s. We are over 2 hours away and I called 10 minutes before closing one night. Sarah and Chris were fantastic finding me a salesman to talk to. Mo stepped up and we spoke about my concerns. Next thing he’s out in the cold under the vehicle in the dark with 2 phones to video chat me what the underside looks like! From there everything was simple. We got the vehicle we were looking for with minimal trouble even during COVID. Thanks Mo and everyone at Bob Davidson Ford!!

By far this is the best dealership to do business with. I travel 60 miles to buy from Bob Davidson passing many other dealers along the way.

Nick has been a great sales person, very helpful and contacts me back promptly!

I had a super unfortunate and unprofessional experience with this dealership. I contacted them regarding a vehicle in the morning, agreed on a purchase price, and confirmed that I would be purchasing today and it would be delivered- as advertised. 7 hours later, another agent called to say someone just walked in the door ten minutes ago and purchased the vehicle. I was quite frustrated that I had been working with the dealership all day, and was in the middle of finalizing paperwork and they sold it to another customer on a first come first serve basis because I was purchasing from home rather than bringing my 7, 3,and 6 month old children into the dealership alone. Generally, I understand the concept, however, I had already agreed upon a purchase price, applied for financing, and was simply waiting on the dealership when I received this phone call. The sales agent told me its not my fault. I am highly disappointed in the lack of communication, professionalism, and complete lack of any resolution.

Awesome experience here, picked up my new 2020 mustang with no problems and at a great price! Everyone was super friendly too and helpful!

Our First Internet buying experience, and highly recommend it.All numbers emailed and signed by Sales manager, questions answered promptly.Purchased exactly what we looking for and saved thousands.Everyone at the dealership friendly, personable and professional.A clear alternative to the traditional new car buying experience.

Victor and Rob were great to deal with. Victor got me pricing immediately and came in on his day off to get me in and out quickly. He really respected my time and I appreciated that. I would highly recommend Bob Davidson!

The customer service, with Clarence, and service on my vehicle were both great!

My experience with Bob Davidson Ford Lincoln was wonderful, not to mention the courteous and knowledgeable service of my sales person Martin Odom. I am very please with my purchase.

Save yourself the time and go elsewhere. I recently visited bob davidson in hopes of purchasing a new explorer. Salesmen was friendly and the experience started out pleasant except when it came to the price. As an incentive to its customers, Ford offers $2000 off the purchase of a new vehicle with a trade in. What they don’t tell you is that the dealership also receives the same incentive. They pay $2000 less for the same vehicle. Sounds pretty good right. Everybody wins. Not at bob davidson. They hike the price up $2000 and keep the incentive, giving them an extra $2000 profit on top of MSRP. While I realize this is a free enterprise and dealers can charge the amount they choose, this is only the 2nd ford dealership I’ve seen working this greedy scam and I can vouch for most of them within a 50mile radius of Baltimore. I’ve been to almost everyone. There’s a whole host of excuses including inventory, demand, and time of year. The best part was the sales manager who stated everyone was marking above MSRP. And next month I’ll pay more. But my favorite was this deal is good for 12 hrs, if you come back after that your not going to get this deal. You don’t come back to this dealership and expect to have the same offer. Well that was good advise because I went to Norris ford the next day and paid well under MSRP for the exact same vehicle. I guess a sucker is born every minute and this dealership is waiting for you. Educate yourself and don’t waste your time. Incentives and rebates are provided to help the customer and the dealership. Read the sticker price and don’t be that sucker this dealership wants to walk through the door.

Best car buying experience I’ve ever had from top to bottom. I’ve been in the car business myself and ha e purchased many new vehicles from dealerships all decent to good experiences but nothing like this one. From the first contact I had when I found a vehicle I was interested in online I was treated with respect and not “over worked” or harassed with calls. The team asked what I needed and found it exactly. Never felt pushy, never harassed while I looked around comparing prices. Ever interaction with each employee through the process I couldn’t have been more impressed. Blake was a pleasure to work with. When I got in the finance office with Kate she made a few recommendations on extended warranty but never oversold or pushed them and only made the suggestions that may be useful to what I was purchasing. If I turned it down she never forced her way back to it. Usually the finance part of the purchase is 30-45 mins. I was in and out within 15 mins all while having 2 you children with me. She was incredible. Got great value for my trade, and when it was time to move stuff from my trade to my new purchase John was there to help with everything. Then took the time to walk me through each piece of technology and all while my kids asked him a million questions. Showed patience and great customer service.I never write reviews but my experience made it a requirement. Any interest in a Ford, Lincoln or used vehicle make sure Bob Davidson Ford and Lincoln are first on your list. Best car purchase experience I’ve ever had

My Sales Representative, Victor DiFatta was unbelievably wonderful in helping me to purchase a Scion (manual). I couldnt be more appreciative of his efforts and I also thank his supervisor in making this happen for me. I was at my whits end trying to get a good vehicle in my modest budget and a stick shift manual transmission to boot. This dealership had a Toyota made vehicle, a stickshift that I could drive (which is all I have driven for about 30 years). This vehicle was in great shape and Victor made this process PAINLESS and SMOOTH. What a great guy. As frazzled and not sharp during this time, they were patient with me. I am indebted to their help and I encourage anyone who is frustrated with their situation and need help to find another vehicle. They care and they will help you through it. Ask for Victor to help you!!! You will not regret it.

I was very dissatisfied with my service. I took my car there for a oil change and replacement of brakes, I also paid $145 for them to do the overall check of the vehicle a month later I was on the side of the road waiting for a tow . they told me they gave me a oil change and never did they charged me a whole bunch of money for a service that I didnt need and then failed to tell me about a major service that resulted in me being stranded at the gas station and getting my brand new 2019 vehicle towed. I placed a complaint with the supervisor about a unprofessional incompetent service department advisor the supervisor was very unprofessional and then I tried to place a complaint with corporate and they told me there was no corporate I will never return to this dealership again overall I hated my experience

THE BEST CAR BUYING EXPERIENCE - PERIOD - HIGHLY RECOMMEND!I am 60 years old and that means 2 things, I have gray hair, and I have purchased many vehicles. My new car buying experience at Bob Davidson was absolutely the BEST! Why? The Team work was perfect - And I dont say that lightly. From start to finish every thing was perfect!First, The internet sales manager Brittany sent me a formal quote for the car i was interested in and answered all my $ questions quickly, down to the penny.Second, My salesperson Mo was a breath of fresh air - Positive attitude, willingness to go above and beyond at ALL times, NEVER pushy, always seeking to find the right fit for the customer - The perfect Salesperson!Third, Kate the finance manager. She made sure the numbers were correct to the penny from the original formal quote, and updates to formal quote as we added a trade and further negotiated. and guess what? The numbers at closing were EXACTLY CORRECT TO THE PENNY!!! Highly ethical and true to their word is Bob Davidsons Team - Period.Forth, Joe the tech expert, yes the TECH EXPERT! There is a team member that his passion is technology and cars (including Mustangs)! he walked me through the car and set up everything, phones, wifi, blue tooth, and every fine detail of every menu in the car. Joe is like the BEST teacher you had in school.Lastly, LEADERSHIP. Pete the sales manager (and his counterparts) absolutely lead this Team. Pete jumped in whenever he could - Got keys, Lic plates, shared paperwork, talked numbers, and VERY FAIRLY NEGOTIATED. Most leadership at dealerships hide behind walls - Not at Bob Davidson - They are involved with their Team and the with the Customer. THIS MAKES A HUGE DIFFERENCE.BOTTOM LINE - FANTASTIC CAR BUYING EXPERIENCE - FANTASTIC TEAM - THANKS!!!RECOMMEND HIGHLY ! A++++++++

Eric Eberhardt provided amazing service during a particularly frustrating ordeal with a warranty group. He communicated all updates and kept me in the loop through the process. Thank you!!

I went in to buy a used Ram Tradesmen. After looking at the Ram I decided to look at the 2020 Ford Transit. Being that it is new, I decided to go with the new Ford Transit because they said they would honor the online price at five thousand dollars more than the Ram. When they brought the contract back they gave a lower interest rate with no rebates but you have to pay full price. After trying to negotiate I agreed to the higher interest rate after asking if I would get the full rebate again and was told yes. It turned out the rebate price was downgraded from around $6000 to $2750. At that point I would have just bought the used Ram because It was now a $12000. So great customer service, shady financing... dont let it fool you.

Got quoted 1 price for a diagnostic test got there & was told a higher price but charged what I was quoted. Told them why I was bringing my car in & what I was hearing they had my car for 4 1/2 hrs & told me it would cost more for them to find the problem & basically told me what I told them what I was hearing. To me it seemed like a rip off I basically paid them to hold my car for 4 1/2 hours I wouldnt recommend anyone going here unless you have to blow.

The service there was horrible and pointless. Ive been there a total of 3 times and the very last time was the coup de gras. I had a loud sound coming from my wheel well and the wheel would shake violently. I took my truck to them, despite my better judgment, and was turned away by a service agent. The time before that, I had an issue with my ac not working. I have a custom radio installed and they had an issue with that stating that the radio is probably the cause of my ac not working....NOT!!! So a service tech let me go into the bay and I removed the radio. Then a supervisor, I suppose, had an issue with that, and after going back and forth with him, I told him to do a few choice things to himeself, put my truck back together and I rolled out. WORST...SERVICE...EVER!!!

I have a 98 Expedition 4x4 that kept eating batteries....I knew an electrical system issue would require professional troubleshooting, so I thought id give Bob Davidson a try since they specialize in Ford....Eric my service Advisor told me that they have a Tech named Jeff that can find any electrical issue guaranteed....He found the issue in only a few hours!... But needed to keep the truck overnight just to make sure there were no other power drains, and there were none....I was impressed with the professionalism and courteous service I received!....Eric was upfront and honest and did not attempt to tell me I needed repairs on something I didnt need....Since I had to leave the truck at the dealership and did not have a ride home, they even arranged transportation for me and even picked me up the next day back to the dealership, Wow!!....Dell who was my driver was extremely friendly and professional as well and couldnt thank him enough for all of his assistance....My Truck is back on the road and running smoothly!....Bravo Bob Davidson Staff!

Our experience with Bob Davidson Ford Lincoln was fantastic! Victor F. is now our new favorite salesperson. His professionalism and genuineness made car buying effortless. He even assisted us on his day off! We had no idea until we were leaving with our new car (after looking at seven cars and test driving two, with two children in tow). Bruce Schindler, the owner of Bob Davidson was also super nice! He was the first to greet us, he spent time chatting with us. He made us feel like we were valued customers, not just a sale for the day. I could not be happier with our experience buying our new Ford Expedition. Bob Davidson has gained customers for life! Thanks for being AMAZING!

The buying process was as easy as I’ve ever had. The staff was amazing and helped me with everything I needed. Would highly recommend.

Very good service! Staff is always professional and courteous. Wait time for my vehicle was not long and my vehicle report was very thorough and easy to understand.

Nice people polite. I was taken care ofabout the callback on my vehicle.

The purchase of my new truck was smooth from ordering to delivery. Thanks Blake for all your help

They were so nice and friendly! I cant wait for them to service my car again!!!!

I highly recommend Bob Davidson. In particular, I worked with John Gregory, an honest and reliable salesman. John really hustled and accommodated my busy schedule. With John’s help, the whole purchase process, including a test drive, took about 2 hrs. John even called a few weeks later to make sure I was still happy with my truck—all around great service!

Great customer service!

Very pleasant to deal with. Kate in the business office was very knowledgeable and made sure all the paperwork was correct.Joe G, the tech guy was great and knows everything about the technology packages and is very helpful with customizing my settings.

Went to look at a Ford bronco they have outside and they wanted $20k over MSRP. Very crooked and greedy

Very accommodating. Smooth purchasing experience. Friendly people.

Everyone was very patient with me through the whole process. I was in and out of the dealership for about a month before making the decision on the truck. Everyone that works there makes you feel like family. Thank you to Sam, Kate and gene for making the process smooth.

Jus bought my first platinum diesel truck tha sales person was kind of plan didnt seam happy he made tha sale but tha finance lady was a mazzing very nice and very friendly and helpful she definitely noes her staff

Very nice professional people. I will be going back.

Great family owned dealership. Many of the staff are tenured and know the business well. By far the best Ford and Lincoln dealership anywhere close to the area.

We bought a 2018 Ford pickup in 2019. Fair price and friendly sales staff. However, in a little less than having it a year, the transmission had issues. It was not shifting correctly and it was making terrible noises. We took it in to have it looked at and decided we did not want to deal with transmission issues so we upgraded to a newer 2019. We are now in Feb. of 2020 and the newer truck has been in the shop for engine issues multiple times. Where is it today??? Back there for at least the 4th time. I cant keep up. The service department is friendly when we call but not very accommodating. This is a huge amount of money we spent there. We are a two vehicle family for a reason. We need both and we need both of them to run properly. Trying to find time to drop one off adn share another is a pain and we all have to change our work schedules and miss some work time. No one there has to miss work time. THey need to be more accommodating to their customers, especially when the vehicle they sold has repetitive problems. Oh and for each drop off they have had the vehicle for over a day. Just very disappointed.

My emails and texts were ignored till the car I was purchasing was sold to someone else. and when I looked into I was returned with disrespect. Im not sure why. Maybe your experience will be better.

My wifes car broke down and even after many calls, the dealership we purchased it from could still give us no information on where we needed to take it to have it fixed with the warranty THEY sold us. After working with Bob Davidson on many other occasions I randomly decided to call and see if they could be of any help with this information. Bob Davidson service department was very friendly and quickly gave me the information I needed. I scheduled a Friday 8am appointment to have the car looked at and would be contacted by Rob. Since the appointment was early and the car was not drivable, I had it towed to Bob Davidson Thursday afternoon. I figured with it getting looked at on Friday that I would not see this car again until the beginning of the next week. I have to say I was pleasantly surprised to get a call from Rob the same day Thursday around 5pm telling me my car was done, 100% warranty covered and ready for pickup. He told me that when it was dropped off they decided to go ahead and look at it and fix it. With having some poor service and dealership experiences elsewhere in the past, I want to thank Rob and these guys for the fast, friendly and professional service.

Quick with the diagnostics professional staff

Bob Davidson Ford really makes buying a car a pain-free process. The sales people are great and I got the best deal on my trade-in and the new price of three dealerships that I checked!!Greg

Recently had my Mom’s Lincoln MKX at this shop for an oil change. The car was ready as promised & beautifully washed. They exceeded my expectations on service. I would rate them 5 stars except I was there 2 days in a row and neither times was hand sanitizer available ( just an empty bottle). Of note, this was at the last 3 windows. Maybe I’m overreacting but I take the COVID pandemic seriously.I didn’t feel the employees I interacted with are on the same page.

I felt so welcomed as soon as I walked through the door. I was greeted by Pete and he already knew my name and was looking out for my PA license plate. Everyone whom I talked to was so nice and ready to help. For buying my first car, I had a wonderful experience. I would like to thank the Bob Davidson family for all your help.

Very pleasant . 1st few trucks didnt come through but I ended up liking the green truck color better than the silver and white ones that I didnt get. The tech wasnt available at end to go over everything but Alston did a good job.

They got a costumer for life. Called many many dealerships looking for a 2020 F 150. No one even came close to the price they offered. They got back to me right away, always respectful. Respect goes a very long way with me. Best experience I’ve had buying a vehicle. Will definitely buy my future vehicles through them.

Have been purchasing vehicles from here since 95....quality customer service and services since...Treats you like your family...never been treated wrong....love Bob Davidsons

Great dealership. Ask for Bob. He was an excellent salesman. Although I didnt purchase a vehicle here (no fault of the dealership, I didnt prefer the vehicle) I can tell this is a great place to buy. No high pressure sales. No nonsense. Best of all, this is an independent owned dealership.

My Salesman Austin Pukl, his Manager and all the Associates that I came in contact with were knowledgeable, pleasant and extremely professional. My car buying experience was the best ever and I give this Dealership 10 out of 10 stars.... When buying your next vehicle you won’t be disappointed as long as you remember to request Austin Pukl.

Great place to purchase your ford vehicle. Staff is friendly, knowledgeable, and professional.

Victor and Bob Davidson were wonderful to work with. It took about 2 weeks to get the purchase done, due to things I was trying to work out on my end of the deal. There was never any pressure from Victor to get the deal done in a certain time frame, which was very helpful. When I had questions, he answered them quickly and efficiently. He took his time explaining the car and took me on two test rides, even taking the time to take a car, the one I loved, out of the showroom floor so I could test drive that particular car before buying it. The finance person was also wonderful. I have been driving the car for four days now and I love it. I would highly recommend Bob Davidson, but especially Victor, if you are planning on purchasing a new car.

I had a really great experience buying my first car from Bob Davidson on Joppa Road. Victor was the salesman that helped me out with my purchase, he was very down to earth and didnt swoop down on me as most cars salesmen do. He was also able to find a car that fits my comfort zone based on price. Id also like to thank Mr. Gillies at the dealership as he offered great advice for car payments. I would also like to thank the rest of the employees at Bob Davidson and they really are great employees who really are involved in their work and are happy to help out.

THESE FOLKS BEND OVER BACKWARD TO HELP YOU GET INTO A CAR!

I had a great experience with Bob Davidson. I would highly recommend Blake Schindler. He gets the things done, very responsive, patient and he helped me get what I want.

Great purchasing experience for my Ford Raptor. Was contacted by Brittany who was helpful and not pushy. Bob helped me with purchasing and was available throughout the process. Blake was pleasant to deal with during the negotiations. Joe was extremely knowledgeable on the vehicle and helped me set up the truck and learn how to use all the technology. Kate and Mike were very helpful during the financing process. Would definitely recommend.

Possibly one of the worst service experiences of all time. Brought in a service van on the agreed upon date and it sat ten days before they bothered to look at it. The service writer was deceitful. Expect three things when you bring your truck in. Slow slow and slow.