Omg I just ate the Bacon, cheese and Pepperoni Pizza π It was the best Pizza I have eaten in a very long time Wow π€© I will definitely be back and I got the pizza when they were closing. This is my new favorite spot. No pictures because I ate it so fast. Sorry π₯°π₯°π₯°
The customer service is great. The food is always fresh. They fast and courteous. They have the biggest pizza I have ever seen. And it was delicious. You must check them out, late night munchies or late dinners or whatever... Come to New Ravens Pizza, you wont be disappointed.
My sandwich was a very poorly made I waited a very long time for my food to be delivered it was cold but it was easy to return it the very next day even though I had to drive almost four miles to get to the location. I feel as though they should have told me they were located so far away and I could have ordered my food from another carryout.
Very good customer service. Kiya was very courteous and polite. good decent Pasta with decent serving size.
Absolutely looveee this place. There food is always good, I have never had a bad experience with them, definitely would recommend their fries :)
First and Last time going there. First of all the lady who ordered our food was rude then to make matters worse I ordered no hots on my sub and my wife ordered no tomatoes & hots and they did the complete opposite even though they wrote it on the paper the sub came wrapped in. The subs literally fell apart when we unwrapped them. Then the wings are no where near crunchy. Its like they baked it and threw sauce on it. I want my refund! Also when I got up there to pick up my food they had my order wrong so I had to wait just to end up unsatisfied anyway π
Always happy with service, online ordering, delivery. Food is fresh and made as requested, fries cant be beat. shrimp cheesesteak, family favorite.
They messed up my order then yelled at me when i asked them to redeliver the correct item. lady who answers is always very rude, i gave her the benefit of doubt but not this time. they arent getting any more of my money!
Lets try this again... PLEASE STOP GOING THROUGH LOCAL NEIGHBORHOODS AND LITTERING THEM WITH YOUR FLYERS! When you place them in railings and door handles they just end up on the street/sidewalk/flower beds.
Ordered a pizza from here for the first time and it was delicious. The delivery woman was pleasant and professional. Would recommend.
Can not comment on food, but if you live more than 10 minutes away they wont deliver. Im 2.8 miles 11 minutes and outside of their delivery zone.
Food is fine. However they are RUDE AF ! it doesnβt matter who answers to take my order it never fails. Itβs unprofessional and quite honestly makes ordering from them an uncomfortable experience every time. Staff should be heavily reconsidered.
They never delivered our food right. They said theyd come but they lied. π Everything else was okay though. Yall need to improve because yall are good people who have the capacity to reform.
Best pizzza ever! The employees are so nice and the wings,with the white sauce is so good yumm! Love this pizza store!
I love this pizza and the service it is very fast and delicious I am coming here again and bringing my friends
Every time I order for delivery it ALWAYS takes them over an hour and the one lace is only ten minutes away from me. WORST DELIVERY SERVICE!!!! Then when I call back to check on my order I get a very rude and snappy response from them. SAVE TOUR TIME AND MONEY AND PICK YOUR ORDER UP!
I order pizza subs all times he have best food i ever had whole randallstown
My order was completely wrong and the manager or whomever wanted to go back and forth with me. My order always seems to get messed with with this place. I will never order from here again.
I love this place, I order from here a lot, probably too often...Their pizza, quesadillas, and subs are awesome
The driver was very nice. Pizza and wings were good. Would order from here again!
THIS IS THE WORST SERVICE IVE EVER EXPERIENCED! my food was delivered to the wrong address and i was not notified until i had to call multiple times. I also was hung up on multiple times. SAVE YOUR MONEY!!
Hello Iβm doctor I will recommend go this place Clean Place good Tastes Best Food in town
Ordered for delivery at 11:30 (website said they closed at 12:30 and accepted orders until 12:20). Payment was processed, all was well until I got a notification at 12:37 that my order was canceled due to the restaurant being closed. I havenβt received my money back yet. Why accept the order and charge me if youβre just going to close and cancel the order? BS.
Will you please stop going through neighborhoods and putting your flyers under door handles, garage handles, etc. There is no need for this and the only outcome is you littering the community with trash.
We have ordered from here for years and dealt with the rude phone calls and wrong orders and even hair in an order. Food tonight was over an hour late and cold!!! Just like they are in business we spend our hard earned money to support theirs. They donβt compensate you for your time or money to make things right and keep you as a customer. Iβm beyond disappointed and over this carryout. We live less than 5 mins away so thereβs no excuse. Iβve spent lots of money with them, but Iβm sure they donβt care. Will spend money elsewhere.
One of the rudest people Ive ever dealt with, and couldnt even get my order right after waiting an hour and half. Plus, Ive posted my reviews on Yelp with zero profanities nor discrimination of people, and got my review taken down. Clearly, they spend more money on Yelp than on their own food and quality control.Zero respect.
They are busy but always kind. Subs are meaty and fries deliciously crisp. I frequently purchase the Italian cold cut special. Delivery orders are punctually delivered 100 percent of time with nothing missing. When I give a tip, the delivery person always says God Bless You. This means so much because I have had a bit of a rough personal year. Even when I go in and someone is taking orders over phone, I always receive a pleasant smile and Ill be right with you. The Italian is my favorite. I think for a moderately priced meal, prepared well, and delivered with kindness, Ravens is a hit! I recommend highly.
Great Food Love It Will Go There Agin
I have been to the pizza store and my friend Robert really enjoyed it Even me we both loved it
I love their food I rate it 5 star it is the best pizza I ever had and I have been theyβre for at least 3 times a week that how good it is it is the best pizza ever
I love the place the staff member are so nice to me and all these reviews lie about how the staff is not nice it is a very very nice store the staff are actually incredibly friendly and I love their food
They have really high quality I love theyβre burgers and I will never stop loving the store
Great stuff I love how they pick up so fast and be kinds to their costumers for example one time the lady gave me a extra yummy wing I ordered 15 I got 16
Horrible service sent home customer with improper order then lied about sending customer current order out an hour later when customer called lied again saying driver knocked on door. the driver never knocked on door b and was never seen on from for camera. horrible service, horrible attitude horrid business acumen
Do not order from them yβall !! DONT
I love the designs inside also theyβre good is very nice and my favorite team is the ravens
Great sofas nice fried and wings I am blessed that these people are kind normally other pizzas store kick me out CSUβs rum poor
I love the food is is so yummmy it is incredible keep doing your work guys I love eating from your store
I love them their Muslims they are really kind and hard working people
This is the best pizza I ever had great service I love their cheese pizza and wings 5 star
Hung up on me multiple times took to long even the pizza look nasty
Great deals and great people and great food you canβt bye theses yummy food anywere
The store is great it has very fast service I love their white sauce
Absolutely terrible service towards people of color!!! Definitely a buy or get out attitude towards people that come in the door I was there to order wings with the up most respect and I was presented with an extremely bad attitude!! I was beside a Caucasian customer and they welcomed them with open arms!! Think twice before ordering from this place!!! I would drive only 5 min down the road to the hip hop restaurant!!!! Food is way better and prices are more reasonable!!
Poor service! I dont recommend. This is probably why they are open until 2am. Trying to catch that late night traffic when there are few options open. Very poor customer service, mix your order up, and dont care, unapologetic, etc.. I would definitely consider going someplace else.
I love the service it is very fast and they treat theyβre Costnerβs with respect
The sun are meaty and extra good I love Thor fries to and their desser 5 star recamend
Great food the lady gilded the doe for me I thought they were awesome
I love the food great service theyre store are very bizzie they try to pick up many phone call they can love that
I will NOT be going there again. The Alfredo was HORRID. Also my sub was soggy. They didnβt even toast the bread and they put things on my sub that I did not ask for. If youβre thinking about going there then STOP THINKING. Save your money please
Great Taste Like it Best Food In Randallstown
Very good food I love their peproni pizza
I got chicken and rice with White sauce it was good. The subs are good too.
Customer service is absolutely fabulous the food is better than Papa Johns Dominos Pizza Hut any of those commercial places the wings are fabulous. We had a problem one night and they were here in five minutes making it right. Will never get wings or pizza from anywhere else other than Pizza Ravens. I see them out at stores and they recognize me! Support local. Wings are the best!!!
I LOVE THIS PLACE...the reality of it is I LOVE Ravens Pizza. When I come to pick up my pizza its always ready and the staff is friendly. The restaurant is clean when I go and I have never had an issue with my order being incorrect. My former co-workers and I would always get the lunch special and were never disappointed. Even though parking is never an issue.
Great Food Will Come Back Store Is Very Clean Too
HORRIBLE! Hands down the worse customer service EVER.Ordered pizza, website said it was able to be delivered to my address, paid for my pizza, and got an email confirmation my food would be on its way. An hour goes by with nothing, I waited till about an hour and 20 mins, gave them a call...oh we donβt deliver to you. Yet your website says you do, so you took my money...and didnβt even call us to let us know the problem. The lady on the phone then starts telling me itβs not her fault and we were the ones who placed the order. I tell her I want my money back if they arenβt giving me my food. She says they wonβt do that. I paid online I canβt get my money back. She refused to give my money back. Finally she says fine your money will be back on your card in 3 days. So now Iβm stuck without my dinner and calling my bank to ensure they decline the charges.
Yesday I order pizza it was best pizza I had for long time I just move new area
WORST SERVICE!!!! I will never order from New Ravens again. I ordered 2 cheesesteak subs to be delivered and they came to my house completely wrong. I recieved a meatball sub and a steak sub with wrong toppings. I called to let them know I got the wrong order. He rushed me off the phone telling me he would remake my subs. He sends the driver back 20 minutes later WITHOUT new subs but just to pick up the wrong ones so they would remake the new ones. Its been almost 2 hours since in ordered at this point. Then 10 minutes later another driver came back with more subs... I believe they tried to swap the wrong deliveries from house to house which is DISGUSTING. I asked for a refund and was refused.
Horrible service. i came in to ask if they were hiring, before i even finished the woman in the front cut me off and rudely said no . then as i am walking out she says to the other worker that i was a βnasty blackβ .
Just ordered sweet chili wings and it took over an hour to get delivered and they were nasty. Worse wings Iβve ever tasted!!! They say theyβre jumbo wings but those were tiny wings. So not satisfied!
The woman who answered the phone is always so rude and nasty, The food is OK some days and good others.
FIRST TIME HERE BEST SERVICE BEST FOOD GREAT Quality I,M HAPPY GO RAVENS
The service was fast and the food was good.
Horrible customer service ordered food and the driver refused to bring my order to the door!!!!!!
Good
I was ordering here frequently. I wont ever again. Used to spend $50 or more at a time. This place is gone down hill. They hang up while u ordering must mean they dont want my money anymore. Guess what they will not and I will make sure the people I sent to them will not order from here anymore. DO NOT ORDER FROM HERE PLEASE KEEP YOUR MONEY AND GO SOME WHERE ELSE.
New Ravens pizza used to be my favorite place to order a pizza for delivery. They totally changed. The pizza is not good any more. Their service is terrible now. It seems like the owners have changed or something. The cheese is not as good and its got significantly less cheese. Nevertheless, my husband and I ordered cuz we always order here. But recently, they messed up orders two times in a row and they charged a higher price. They said they are going to give a discount to fix the price difference but they again delivered a wrong pizza that is cheaper. They also had a problem with their attitude in dealing with the problem.
This is the best pizza I have ever tried in my life.
I LOVE IT RAVENS IS BEST
Today on September 30th 2018 I attempted to make an order for a medium pizza as soon as I got on the phone and placed my order the woman taking my order laughs habitually and asked me the same questions over and over I asked her if she was under the influence and she continued to laugh so I hung up. This is the most terrible customer service iv ever witness dont eat there
The food was good at first,so me & my family ordered more often. now its the worst. food dont taste good, & the delivery sucks its takes a hole Hour and half before i receive my food. i just order today & the man on the phone said my order was 28$ but when it was delivered it was 30.87 & on the receipt they scratch out 28$ & put 30.87 so i called & talk to the same man that took my order, i ask him y did he tell me one price & then change it & he lies and say he never said 28$ but as i stated it was also on the receipt but it was scratch out. i will never order from here again.
THIEVES!!!!!! I ordered my food and attempted to tip the delivery man with what I thought wasnt enough, so i apologized. He told me I already tipped online (and I know I didnt bc there was no such notification or hot button to select). He RELUCTANTLY showed me a receipt that had a tip WRITTEN BY HIS OWN PEN. I called the store to let them know what happened only to do find out that they automatically take a tip from you BECAUSE ITS NIGHTTIME!!! Oh that is our mistake sir, ..... youre g*damn RIGHT it is! Consider yourself reported to BBB...to start with!
I stopped patronizing them a while ago and thought I would give them another chance. I ordered Friday no problem then I JUST did a re-order of the same order from Friday TODAY Sunday 9/20. My order was delivered over an hour after I ordered and one item was not there and the other was not what I ordered nowhere near what I ordered. I called and the woman who works there was nasty as sin and then she hung up on me like it was my fault they got the order wrong. the same thing happened when I stopped ordering before and the woman there with the accent was the cause then too. So this will be my last time and I will not be giving them another chance. The food is great but that women and her attitude will ruin a good thing and she did. OK so 1.5 hours after my initial order I have my other two items. Yea I will miss the food but my money matters so I can spend it where people at least pretend like it does.
The service was very good. The lady on the phone/at the counter was attentive and alert. My only issue... definitely one of personal preference... is that the pizza has a TON of cheese. I like my pizza a bit more balanced, and if not, I prefer more sauce. Itβs like every pizza has extra cheese no matter what you desire for toppings. So if youβre a cheese lover DONT PAY FOR EXTRA CHEESE, itβs quite unnecessary since you get that anyway. If youβre like me, ask for light cheese and you will get something close to everyone elseβs βnormalβ amount haha.By the way, when I spoke of my preference, the staff graciously remade my pizza with light cheese, so I would definitely recommend them for their service!
This used to be a 4 start review. The last 3 times Iβve ordered here have been absolute disasters. Over an hour wait on two occasions and most recently my order was wrong. I was offered a 35-45 minute re order. Had to ask for a manager who offered to send wings immediately as a driver luckily pulled up. While I do appreciate this, they are seriously over cooked with sauce just poured on them. Nothing like having food you already ordered show up cold to match the cold food thatβs been sitting. I would like to say Iβd order here again, as I have many times in the past, but this is it.
The food took well over an hour to come and it wasnt the right thing. I was overchargered; I ordered three items off of the Kids Menu (each for $5, which would come to $15 with the free delivery) to which the lady on the phone insisted that she wasnt wrong, charging me $26 for the regular priced items. Even after explaining that the order was originally placed from the Kids Menu and that I wanted my money back, she said that there was nothing to do about it. When asking to speak to somebody higher up, she briefly told me to come at 5 and hung up. Deciding to just eat the food since it finally came (even though the store is only 8 minutes away from me), my burger had hots and peppers in it (which I also didnt ask for) and the fries were subpar. Disappointed because Ive ordered here before and the service was much better.
I literally never order here anymore. There food is always extra greasy sloppy and just nasty. No matter what I order the its always a bad experience. It even takes them an hour to deliver 5 minutes away. Just a terrible place to buy food.
I called stating my order that i picked up was not prepared properly. The older female insisted in saying i was wrong raising her voice at me. The gentleman from the kitchen prepared my order as it should have.She continued to speak rudely never admitting the mistake nor an attempt to be apologetic as she spoke words in her language of national.π
We got our food itβs delicious I will order them again thank you.
I normally have a good experience here, and have spent plenty of money here. On my most recent order, I asked for breaded wings in the special instructions, as I always do. When I received my order, the wings were not breaded. I called to express that, and instead of admitting their mistake, and making it right. She told me I didnt get breaded wings, despite my order summary showing otherwise. This was my last time ordering there. Way to treat a loyal customer!
Need to clean there store .seen pics of back of house..nasty. will never eat there again ..sad there food is great
Lady over the phone hung up and when I called back I told her she had hung up before I could finish my order and when I told her she hung up while I was talking she raised her voice yelling I did not hang up! You said thank you so I hung up!. Rude over the phone I will not be calling back or ordering from this place again.
This is my last time ordering from them they are always late its ridiculous and the customer service is horrendous. I literally live right down the street..I hope they see this too because I mean this is THE LAST TIME.. and the drivers are rude AF ..philips pizza aint really no better(theyve definitely con down hill) but id rather order from them
I like the cheesesteaks. Staff answering the phones / taking orders can be a little abrasive. Pizza is decent when fresh but extremely heavy as soon as it starts too cool - not my favorite. I gave up ordering the wings altogether. Its always a toss-up whether Ill get my food in 20 minutes or an hour+.
I ordered one sub. It took an hour for my sub to come. On top of that, my order was messed up. I called them back and the lady said the driver would come back with the correct order.... 2 hours later. They never came back.
Good food, good prices and friendly people.
Very bad customer service & very rude!!!!! I usually get the cheeseburger sandwich and thatβs the only thing thatβs about good. They take a little over an hour just to deliver and I live about 5 minutes away and my fries are almost ALWAYS cold!!!!
This place was absolutely amazing!!! They have an excellent staff and pizzas that taste great!! I am now and forever be a loyal customer to this store!! Thanks guys!!!
The lady was rude and hung up on me before I could finish ordering... and they didnβt get my order correct.. the food was cold, and I had to wait long for it. Iβve ordered here before and had almost the same experience, except last time my food wasnβt tasty I would not try again
Too many games! I enjoy their pizza very much, but mistakes often ruin the experience. For example, we order boneless wings for delivery, and get delivered bone-in wings. And last Saturday, we ordered, and paid for an XL 18 pizza, and was served a 16. When we complained about the discrepancy, the staff became rude & argumentative. Foods good, but send me what I order, & what Im charged for!
Love this place they arent known for the customer service, but they stay open late and I actually love the lady who works there!!!
I cant believe theyre still in business. They always go to local businesses and leave their big fliers everywhere that ends up in trash can. Why make a mess? Everyone knows not to order from here anyway. Plus, my review on yelp got deleted after I posted it. Apparently, fishy things are going on. They dont give a damn about customers inputs.Just stop. You are in the wrong business.
I just placed the order, was delicious π
Great pizzas when you are in the store awaiting your order but every time I have ordered delivery a BIG appointment!! Pizza is missing a lot of the cheese and meat off of the meat lovers pizza. Forget about asking for extra anything. Youd just be getting exactly what youd get on site.