Bad experience. They told me to come in and pick up fixed laptop. I waited hours while they kept saying, it will only be another few minutes while they kept working on it. They wanted to close the store for the night, so they sent me off with the laptop while outlook express was still loading info. When I got home and it was finished loading, I tried to restart the computer, but it wouldnt work. They answered the phone the next day and they remotely got into my laptop. They spent hours over the next few days but couldnt get it fixed. I tried to call to set up bringing it back in, but they stopped returning my calls. Finally had to bring it elsewhere to get it fixed.