I took a screen in to have repaired over a month ago I checked in two weeks ago and at first they couldnt find it then told me they found but had a hole and needed to be redone said they will call. Over two weeks later still no call. Today Ill make another trip to see whats up. You pay in advance for screen repair so Im still waiting. No more Ace Ill find another place to do my business☹️

Great people work there and they have everything hardware related

Nothing better than knowledgeable staff that you dont have to hunt down and dont mind helping you.

Everyone that works there are very nice and willing to help you,The is starting to look better.

Didnt have any of the craftsman tools that I was looking for. And the afro American woman has no idea on what she was doing or what the store, that she works in, has to offer.

Greedy & rude staff! Please shop elsewhere.... Im sure you can find better prices and quality of human beings at lowes or home depot or another local hardware store.

The staff was extremely helpful.

Great Stuff and I always find things you think might only be in a department store. Ace is the place where the helpful hardware Man and Woman. 😁😁😁

Stickers on shelves are 3 years old. Get to register and items are a lot more than it was priced. Employees have one speed granny gear.

Lazy staff doesnt want to help anyone. had me running around looking for someone to fill propane tanks and when i couldnt find anyone, they told me they were not filling them due to rain despite no thunder nor lightning being seen nor heard. never did find the one who was supposed to fill the tanks. go elsewhere. you are wasting your time shopping there.

Actually went in to get a part to install my gas stove but didnt actually know what I was looking for. The employee that helped us, her name was Amber, overheard my conversation with the person at the front desk and offered to help us and she stepped up and helped out tremendously. It took a while to find exactly what we needed but she knew what we were looking for. I just really appreciate that type of customer service, to me she went above and beyond. I would recommend this store anytime. She was awesome.. THX!!

Great place to get help for items not easily found in big stores....a great variety of items that is accessible without walking a log distance!

Small store, but holds a lot of products that you would find in the large stores. Great people, the employees and owners are glad to help. Very cordial people willing to help you with all your need

Ace always has what i need. I went to a much larger hardware store just to get a copy of a key and between two people and 30 minutes latter. NO key. Went over to ace 5 minutes i was out the door with my key. Very friendly and helpful employees.

Great place, knowledgeable staff, honesty is the best !!!

It has always been a pleasure to have courtesy and respect along with finding what you need there.Good job ACEWOOHOO

Best place in town for LP tank fillup

Friendly and always clean

I went to buy something the website stated was at the store in three different brands and prices ranging from $20-35. With small stores closing due to COVID, I wanted to support a local store.The store looked like a rummage sale - dirty, disorganized, and claustrophobic. The young woman who helped was the only reason I gave stars to this. The item I was looking for was not there and she said they never carry it -- not in any brand. She explained they werent affiliated with Aces website. But she called an Ace in a nearby town - which also wasnt affiliated with the web. The clerk there advised her to tell me to check at the Dollar Tree.I assured her this was not a dollar item.Its so frustrating to want to support local businesses but they only carry what you need on line.

Great prices, friendly, knowledgeable staff !

Ordered window screens. First time ordered I three. I wanted to order more, but I never realized how expensive! screens are! There was a short turn around time & the windows were perfect. A few weeks later I ordered another set of five.When I went to pick up windows, they were the wrong sizes and just the screens only (I paid and ordered for the complete aluminum window frame plus screens). After explaining the problem (on the length - one side was significantly shorter than the other side), the manager said that he would make it right. I also left a window from my first order that I wanted duplicated exactly for better reference for exactly what I wanted. (The manager even pointed out to me, that that screen - the one that I had bought & paid for from that store was incorrect due to the tabs being on the wrong side. That was no big deal to me, but I did leave the window for a reference.)2 days later I stop in to pick up the windows and was told they werent ready yet, but I could stop by again that afternoon. No problem. That afternoon, I was told that the installer was busy and couldnt get to them that day and to check back in later. I was frustrated but I told the female associate to just please have someone call me once they were ready.Another 2 days goes by with no call and the spouse goes to check on them. They did have the windows done but they are still the wrong sizes and now they are bent. The one I left with them to duplicate is also bent now. The manager told my husband that we received what we paid for (Over $100.00 for bent windows frames!!) and that the screens would flatten and straighten out once they were installed.I have shopped at this store before and always had perfect smooth transactions, so I am not sure if there has been a management change, store associate changes or what but I am unhappy with the experience and Bartow Ace will be my absolutely last choice. Especially when needing window screens done!

Told was in stock drove all the way and couldnt find it. Also cashier was barefoot.

Thing sure have changed since Paul got let go. The young kids have no drive to be helpful . They dont even seem to wanna work.

Its a great place go friendly people

Andy went above and beyond customer for us. He took the time to help us get a nut off a value that we spent hours on. Again thank You Andy. We will be shopping here more often!!!!!!!

Whenever I cant find something for a project it never fails Ace is the place!

Welcoming atmosphere. Nice employees.

Allways get what i want..and associates will do everything they can to help you get your job done..real down home friendly.

Nice place very helpful

Got asked to leave because I had on a backpack I ride a motorcycle and I stopped in to get a couple bolts before I could even get to the bolts the manager stopped me and asked me to leave my backpack outside. I told him Im not allowing my stuff to get stolen. He said then I cant allow you to shop here. I will make the trip to any other place that sells hardware. Before I shop at this place again.

Excellent customer service. Theyre the nicest people in this store. I went in not knowing exactly what kind of nails to put up a crib. They didnt have the size but were more than willing to help me and teach me to substitute. Theyve helped us before with my daycare needs and also found contractors so this must proves its not an act...... Theyre actually wonderful and great at their jobs in providing is true, down home, friendly service!

Has great service

As usual, professional, courteous, and friendly home town service. Doesnt get any better!

Very helpful. Prices are pretty good. I purchased a portable dual toolbox. I just love it. There is one part that is small enough for me to carry for small jobs & when I click it to the large bottom, I have more more things to use.

They didnt have what I needed but they was very helpful

I always get great service here and they have everything.Keep up the great work!

Nice place didnt have what I was looking for but nice and willing to help.

Hey really had a good experience there today. They have a really young team of employees a little bit on the learning side of things but very egar to help and get the info needed

Very helpful staff

Ace is the place. This Ace hardware store is the best locally run establishment Ive seen in quite some time. Go to this wonderfully operated and stocked hardware store, youll find whatever it takes and whatever you need. Even if its just kind friendly people who like their job.

Always seem to have the unfindable. Box stores may carry more inventory but Ace has what you need.

Best place ever been going there for 10 years

Clean friendly place

Kids running the place after the older emploies go home. They can lead you to things but not very knowledgeable.

Highly recommend these great folks.Very friendly ..helpful ..prices arent bad either .

Always service with a smile. And you can always find someone who is knowledgeable on what youre looking for.

Wonderful organized, well equipped store. Friendly helpful staff. We love this store.

Everyone needs ace occasionally, its not the first place I go look for my needs only because i dont live closer to one, but it usually has that hard to find item that no-one else seems to carry.

Guys are more helpful than the gals. 2 trips because gal was preoccupied to help. Bill stepped up to the plate on 2nd trip and happy customer left the store.

Nice employees and very helpful .Feels like a Small home town store

Got what I wanted . Couldnt find it at Lowes

Great southern home town service, the rest of the world doesnt give a rip about. Wish every retailer followed their southern hospitality.

Great place to get my tools with out the crowd would recommend it to anyone who has any home project

They were out completely of the paint I wanted... Asked if they had another brand that would match up in color tone and sheen, without being ridiculously drastic in price. They mixed me 2 gallons but the price was more than double when I got to the register. $39.97 for 2 gal. of what I wanted, $81.30 next cheapest brand. Ill never go back, next time Ill be using anyone but Ace. Staff was nice but completely ludicrous & ignorant.

Nice people, very helpful.

They are very friendly and clean. We like dealing with them. Their bolts are organized and in the right places.

Was very helpful

Very Nice People! They have my Football Team Products. & They are in my Neighborhood.

Was great I got everything I was looking for.

Always friendly and welcoming to help you with your needs.

Very knowledgeable and friendly staff. I would definitely recommend this store.

Great service, very knowledgeable about things you need

I went. With. My husband to buy some tools that he needed. He likes this store because he found. In this store what he didnt find in Hunt depot or Lowes. I. Agree with him. Staff are very helpfull

Home town hardware.

Nice people to deal with, very helpful staff.

Always ask for Bill great service. He will treat you like family.

Friendly staff and its a good chance if big box store dont have it, this place will

Great staff

They found what I needed and were truly helpful. Thank you

Great place great service

Favorite local shopping place...they have everything, and friendly staff as well.

Friendly and knowledgeable staff. Great local store.

Bartow ACE Hardware has always been a pleasure to visit, the people are great. Thanks

Friendly, but the bottom line is they dont accept returns, even with a receipt. Asked if I could get a store credit...sorry dont do those either?

Great service when I go for items needed.

Knowledgeable staff, great service

Helpful employees! Found just what I needed!

They have alot and helpful staff!

Excellent service and product ..very helpful employees

Really family type owned business feeling. Great staff.

The employees are the rudest people ever!!! I had a return with a receipt and she acted as if I was the biggest inconvenience. I DO NOT RECOMMEND THIS PLACE!

The place for your home needs. Theyve got it!

Great service and great people

They always have what I need.

Got what I needed. Ace usually stocks those hard to find items that no one else has! I should go there first...it would save time!

I Love This Place

Very helpful staff knowledgeable

Awesome the employees are incredible

The place to go for those hard to find items.

Great customer service

Nice friendly helpful staff

Let’s just say that they do not live up to their jingle: “Ace is NOT the place with the helpful hardware folks”

There are people there to help you ! I injoy that .

Was open on new years day!

Pleasant helpful staff

It really is a helpful place.

Old timey hardware

Always my first place to go for almost any project.

A little Expensive but still a great place

They wont take personal checks.