Tyler at the AT&T store in Batavia (Illinois) provided expert, knowledgeable help in a courteous and professional manner. The entire experience was so good that it could not have been improved. His help was a primary reason for my purchase of two new iPhones and an upgraded cellular plan.Kris K.Westchester, Illinois

Byron and Quintez are amazing! Personable, professional and very knowledgeable. Thanks so much for your help!

They’re really nice and friendly I can say that’s one of the AT&T’s that always has someone who’s willing to help not like some of the others that even knowing your a customer or planning on becoming one they still in their mood like it’s your fault they have to work

Awesome service, awesome help with what we needed, and the nicest employees

Jessica the retail sales consultant was GREAT. She set my wife up with an upgraded phone, upgraded our family plan to unlimited mobile data, and found we could actually save money by adding an additional line to the family plan. She ROCKS!!!As a franchise store weve consistently gotten better service here than the company store North in Geneva. They were great explaining how to file the At&t insurance claim for a broken phone and later did the data transfer between phones even though they made nothing on the transaction.We take all our phone plan transactions to them.

Went to this store for a 5g sim card for a new phone. They set me up, charged me and I was on my way within a reasonable amount of time. I notice that my phone has really slow data, so I call tech support give them the sim card number and they tell me it isnt a 5g sim. Now Ive spent 30 minutes in the store, travel time for driving there and back imes, and an hour on the phone with tech support. Tech support puts in a 5g sim order for the store so I dont get charged. I drive back to the store again. They tell me the order number means nothing and Ill have to pay again. Onto of that, they are going to put the exact same card type back in. I protest and they tell my wife and I that if we really care to just go to the corporate store up the road.So I headed 10 miles north to the corporate store and had my sim replaced for free in under 10 minutes.Dont waste your time with the Batavia store. Theyre terrible.

The manager tried selling us accessories we didn’t need and told us the screens were worse on iPhone 12s to attempt to get us to buy more. Turns out the iPhone 12 has most resistant screen yet.Additionally, didn’t inform us about increased service charge with our new phones and failed to remind us about which size storage we would like.

Got a new phone followed the directions to set it up said it was activated. It was not went into the store to figure out what was going on was told that the Sim card was activated but wasn’t working and I would have to purchase a new one! So I had to pay for AT&T’s mistake. Go to a corporate store not going to this one again.

They wouldnt replace an ATT brand iPhone XR screen protector under warranty even though they had it in stock due to NOT being a CORPORATE store per the employee (told us to go to St. Charles, we live in Batavia). BE WARNED that If you buy one there it would not be covered (we had to buy from an ATT store in Indiana where my daughter goes to college due to needing a new phone ASAP). We have purchased multiple phones from the Batavia store in the past. We will NOT be going back. The franchise owner should be ashamed.

Travis was amazing!! Helped me transfer everything from my old phone to my new one and was more than accommodating. Helped me secure a new phone case and screen saver and even showed me how to register it online! That kid definitely deserves a raise!

I’ve been having trouble with my phone so I came into the store, Travis was the first one to greet me! I told him what was wrong an assured me a quick fix a little frustrated I was unconvinced but sure enough it was a quick fix! Travis was very knowledgeable and patient, worked quick while greeting other customers as well. awesome store!

My mom and I went into the store to replace her lost cell phone. Travis was accommodating, friendly, and had a wonderful sense of humor. He took my mom’s needs into account and gave excellent service.

Jason the Store Manager helped with an issue that 2 other at&t stores couldnt help me with. After he was able to fix my bill I was able to get an upgrade and take advantage of the accessories bundle they had on a wireless charger. I will be coming back to this location instead of the two other that are closer to my house.

Feel it was under staffed being last hour before close, if nothing else for security reasons, associate was working with customer and still had me and another fella to take care of. He promptly answered my query but I declined further help cause of time constraint. I asked when he worked next so he can finish helping me without having to rehash situation. When returned 2 days later he was busy again, took time to acknowledge me though. In the end different associate had to help me with issue, he did fine. Also store doesnt offer prepay plan amount ($45) I wanted which I found odd since Target and the like offer prepaid cards at that amount.

The customer service was great. Travis was so helpful with everything and answered all my questions. I left there with great phones and great customer service. Thanks Travis once again

Went in to upgrade my phone and had the best customer service experience. Travis took the the time to get everything moved over and explain everything thoroughly. I highly recommend Travis and the Batavia store.

Dabnis was incredible! He was very super outgoing and friendly. He got my new phone setup without any issues and explained everything thoroughly. Would recommend this store to anyone that needs to go in a store to get assistance!

Service was great at this store. Travis and Jason are some of the best in the business! Definitely recommend this location!

Jason the store manager is the best asset At&t has. He helped me solve a issue that 4 other stores werent able to or didnt even try to assist. I was going to switch carriers if it wasnt for his assistance. He went above and beyond to help.

Can you hear me now? Free phones at low prices. It was fun, great experience.

Travis at the Batavia store was outstanding! I can’t say how knowledgeable, pleasant and willing to help me with my new phone. He is extremely kind and intelligent. I will tell everyone I know about the AT&T store in Batavia il. Travis is by far the Best at what he does! Thank you again!

Travis is one of the most respectable reps AT&T has. He helped me with my phone issue and gave me great info on saving money by switching to Uverse TV! If you need someone to help with anything AT&T related, Travis is the man to go too!

This store has an amazing team and Great customer service. They helped me setup my new iPhone and gave me a great package for my home TV and internet. Ill be going back for all my future needs.

Quick no return or exchange policy. No exceptions.

Gabriel was so amazing!!! His customer service was excellent!! I have been to this store a few times and I’ve been less then impressed by the customer service. Thank you Gabriel!!!

Smooth fast transaction. Jason made everything simple. Highly recommend

Place is a joke went in to get info about plans and because it was a prepay plan they showed no interest in trying to help. Only interested in helpinf customers they can makeMoney off of . Told us to go to Best Buy what a joke

Amazing store with very knowledgeable employees, friendly and outgoing always a pleasure going in. Highly recommended

Great service and very knowledgeable people. Highly recommend this store.

Travis Johnson is a true asset to the company. I drive out of my way to work with such a constant professional. Thank You Travis & Team Batavia!!!!

Terrible customer service. No help at all. I was told there was nothing that could be done with my phone to get it fixed. I went down the road to the store on Orchard road and they were fantastic. The customer service was extremely helpful and professional.

Super helpful! They helped me get my phone switched over in a hurry. Thanks AT&T!

Great location, they help me w/what I need it.

The team was amazing and they saved me money on my TV & Internet service.

The store manager is very knowledgeable and provides the upmost service. Not pushy and respectful of my needs with AT&T. Highly recommended!

Great customer service! Came in to see the new Samsung S9s and they checked my account to make sure I had the best available deal.

Very disappointing in this store. Went in Wednesday night only one person was working and when he saw me walk in didnt acknowledge or greet me and his face said it all, you could tell he was very annoyed that I walked in. I sat waiting for about 20-30 minutes with no help as I watched at least 4 other groups of people walk in. The only staff member working that day should not be working in customer service, he clearly did not want to be working and had a bad attitude.

Had a wonderful experience with Karina at the ATT Store. She is awesome. Really knows how to help a customer.

While I didn’t purchase from this shop, I stopped in to troubleshoot my elderly parent’s flip phone. TTS button was on. Issue sorted.

Where do i begin i came in to fix a bill which i was quite angry about but was greeted by a very patient and understanding salesperson karina. not only did she wait on all my needs she even a step futher to help lower my bill and get me signed up for a few new phone lines also had expert advise on all the accesories a very good experience overall

Store was really helpful with the issues I needed help with

Most likely a hit or miss with the staff, but the salesman I got was extremely personable and willing to help with all questions, writing up a mock bill for every option we had to determine the lowest cost. Had a very good time

Very good store for all of your att needs

Always fast and easy paying my bill here

Good experience

Awesome staff. Won’t go anywhere else

Store isAwful. Service from att awful. U-verse cable service terrible, removes content and features day by day. Should be illegal. Company is a joke and has went way down hill. If you are still falling for all of this wake up..

Went into the store with my company phone asked them to switch it to my new company phone they didnt know how to do it all they did was transfer the Sim card Im also a customer at Verizon wireless with my personal phone went over there the customer experience was awesome they spent one hour with me and got my phone from AT&T working at a Verizon store

Jason and Oz at the ATnT store in Batavia were so helpful in getting a flip phone activated. We had very disinterested experience at Geneva ATnT. Unusual for that store. They sent us to Best Buy and Walmart who said it was impossible. At Jasons prompting last night we went to Target today purchased the phone returned to ATnT and Oz put it all together.

Jason was excellent! Thanks again

Wasted over 20 hours of my time trying to fix their mistake. They set up my account as though I had 2 accounts with an extra phone number on auto-pay costing $1600, it took forever for then to fix the problem they caused. When I brought it to the store managers attention he said it wasnt his fault (ie no one was responsible for the error). I asked for compensation for all of the hassle and wast and was once again told a story followed by Ill work on it & I havent heard back since. The same manager also swore up and down Id be better off changing plans when I had been grandfathered for years under unlimited data costing me more money long term with slow internet service when I pass 16 gigs. This place is totally unprofessional and unwilling to take responsibility for their actions; Ill never make another purchase from them again; if they ever compensate me for my time Ill change my review and rating.

Knowledge about the phone they sold me they could not resolve issues.

I was seeking a new internet and TV service. I also wanted to add my granddaughter to my phone account. My grand daughter went with me to the att store and was pleasantly greeted by the store manager, Harry. He was able to answer our questions about adding another line to my existing account.I then found out that I could save money with att internet and TV services. I signed on and had an appointment to have att come out to install the TV and internet services.The service people came out and hooked us up to att. So far everything ia going well. I really appreciated the store managers up front and knowledgable attitude. I ended up saving quite a bit of money with att being my new internet and TV provider based on Harrys(the store manager)input. He was the deciding factor in my changing providers.

Myself and my husband went into ATT to switch our services. My husband received a discount for being a federal employee and the sales rep Karina told us that the activation fees for our two phones should get waived due to being a federal employee. Bill came and activations fees were there. We also connected cellular for our apple watches and were told it was just 10/month, but we were not told of an activation fee for the watches. Cellular with the watches works but not very good. I called the att customer service line and was advised that the activation fees are fees they charge and the store had the power to waive the fees and call the store. My husband spoke to Karina again and was told they cant waive the fees. Karina advised that she said the fees may be waived....not true. Karina said the activation fee should be removed. My husband asked Karina, how can you see what the discount for being a federal employee is but cant see if the activation fee can be waived. Karina had no response and advised us that we were past the 2 week mark and no longer could return the phones and pay the restocking fee. Basically, Karina works on commission and was not clear on much to get the sale. I would advise all not to go to this store in specific. The store in specific is the ATT Batavia, IL store, Karina was our sales rep. My husband and I are now stuck with ATT or we can pay the full amount on an I phone X and I phone 8....

Very good customer service and not a long wait I know that if I have a problem they will take care of it

Jason is the go to guy. Best service Ive gotten at any wireless store hands down.

Great customer service and work ethic

By far the best location. Salesman are a vit pushy but overall the service is top notch.

Karina, Victor, and Tom treated me to a great time. Would go again, thanks guy. Ill never forget you

Gotta love a phone store that never answers their phone during business hours. How do garbage customer service places like this stay in business?

Great store with better staff. 😊

Ive delt with a lot of AT&T and Best Buy sevices around DuPage county...went in today to pre order my iPhone and had a fantastic experience and the best customer service from any phone retailer ever. Travis Jackson was more than helpful.

They did a great job!

Gabriel did a great job!

Great location good people

Great customer service

Always packed and long waits.

Ask for Karina she very friendly and patient.

Great service at this location

Subpar company.

Great service

Great store

Great experience

Awesome staff

Karina was amazing

Travis is the man!!

5/5

Garbage

They took good care of my husband and me, we were satisfied, thank you very much AT&T