Reed is just the best. Helped me navigate thru the whole process, from sizing the boat that was right for us to a thorough demonstration on the water. Always prompt in getting back and answering any question. Would go back in a heartbeat if I ever needed another boat.

My experience with Butler Marine was fantastic from the initial shopping to the boat delivery. Prescott kept me informed throughout the process and spent all the time I wanted on orientation day.

Took my boat for a 20 hour service! Could ask for a better group of folks and didn’t break the bank. Would definitely recommend

My story is unique. I drove 2500 miles from Arizona to buy a KW 189 from Butler Marine. Crazy! Anyway my experience w sales department was average at best. After we left, I felt like my rep could have cared less.We needed some follow up and he would not respond.However, here’s to Bo Bliss in service. That dude is awesome. He has helped us on several occasions with great follow up. We lost one of our seat covers and he made sure we got one replaced.I know buying from across country has its problems but knowing Bo will help us in the future is cool.Big props to him. Enough to overcome the sales debacle and give them 5 stars.

Took my boat here for a fiberglass repair and Howard killed it! He went above and beyond to meet my requests, and the boat looks completely restored! The whole staff was friendly and helpful! Definitely recommend!

I called with an urgent request for service. We had guests coming and I wanted assurance we could cruise the area w/o worry. They got me in and out within days. Very thorough exam, addressed all my concerns and sent me home w a beautiful boat.

Took my boat for 20hr. Service recieved it back in very good time. My experiences at butler are great. Great group to do business with.

Great service from the team at Butler Marine. Made the purchase of my new Key West easy.

I shopped for a key west boat for sometime before deciding on a used boat located at Butler Marine in Beaufort South Carolina. Wow what a great deal on this boat. And I could not have asked for a better boat. Excellent price, excellent condition, no problems with the boat. I purchased a Key West 211 With a 175 Suzuki. Granted the 175 Suzuki is a bit small for this boat but I like the gas mileage.

Very courteous prompt Um look forward to look good relationship with yall stay cool peace the plaits

They were quick to deal with my needs and to provide options quickly.

Bought a barely used 2019 Suzuki from a private individual. Needed a dealer to inspect and transfer warranty into my name. Even though they were closed for annual inventory Bo from the service department met us and handled everything. This was a free service and much appreciated. We drove up to make the purchase from florida so putting a bow on this before leaving sellers zip code was great. I wish you were my local dealer. Thanks again Bo.

They care about getting the service done right and professionally. The sales experience for the World Cat was also excellent. Highly recommended. Great people.

Prescott was very knowledgeable and was a pleasure to work with. I came all the way down from Michigan just to deal with him and Butler Marine. Lindsay was great as well . I would strongly recommend them. Tom

Just purchased a new boat from Butler. Delivery process was fun and informative. They have outstanding customer service, and are great to work with. Give them a try. You wont be disappointed.

The folks at Butler Marine responded to my boat problem immediately and had it corrected in less than a day. I call that damn good service...

We bought two new boats from Butler within six months of each other and were very pleased with the sales staff. Since then we have dealt with the service team several times and are just as happy with them. They go out of their way to accommodate me and are very fair and honest with their work. We could not be happier.

Great service Departmnet-fast, honest, and very thorough! Thanks Keri!!!

Reed in sales and Mark in service are the best. Friendly, competent and responsive. Just exactly the traits you want and so often don’t experience. Highest recommendation!

Friendly staff and great products best place to buy or order a boat from

I am posting this review for John Fallon.... had my 26ft Wellcraft there for for problems with my 2 stroke Yamaha 250 of which I had previously taken to 3 other places with no solution. these guys were great had it up and running like new in no time and communicated what the problem was and how to fix it. Took it out and water tested it yesterday and it has never run better, 5600 RPM with no problems. Very happy and definitely recommend. Price of repairs was more than fair, wish I had taken it here first and saved myself lots of money and aggregation.

Another fine job by the service team at Butler. Very attentive, and transparent on costs. See you for my 200 hour service!

I had been looking for a Key West 176,but whenever I found one it had already been sold and the post not taken down. When I found the one at Butler Marine in Charleston it was at the right price and had everything I wanted. I called and it was still available so I put a down payment on it. I had spoken to Ken in sales and he said they would go over the boat and motor and make sure everything checked out well. I live 900 miles away in Louisiana so it wasn’t practical to drive there just to see it. About week later Ken called said everything checked out well and that they had changed the axles, wheel bearings and springs on the trailer at no cost to me since they didn’t think the trailer was up to a 900 mile trip. A week later my grandson and I drove to Charleston to Butler Marine and about 30 minutes later we were on our way home. The return trip went smooth and I’ve used the boat a couple of times and everything has worked well. My whole experience with this purchase was outstanding and all the staff were very knowledgeable and great to work with.

Very happy with the annual service on my Stingray 212 and Yamaha F150. True professionals all around. Boat was ready on time and all concerns addressed. Thank you!

Butler really took care of us and got us back on the water quickly.

I am not at all happy with the service. There actually was no service. I dropped my boat off on 11/16. My T-top was shaking and seemed to be loose. Was told that they would contact Key west to see if it was a warranty possibility. After over a week with no feedback I called. At that point I was told that since I didnt buy my boat at their dealership they would not do any warranty work on it. Which is completely ridiculous! I live 5 minutes from the dealership. I made three attempts to purchase a boat from your them however each time I was met with a salesman that wouldnt give me the time of day. Never once was I even shown a boat on their lot. The last time I stopped by I was told that they had nothing and it would be three months before I could even look at a boat. I truly dont know if you can make it any harder to be a customer. I would think that they would like to be performing my service work. I have been thinking about upgrading looks as if I will be shopping for a different brand.

Very friendly, courteous, and professional. When it comes to boats, they know their stuff.

We took our boat in for a full service (to include oil change) and sold it through Butler Marine in the same month. We just spoke with the gentleman that bought our boat and he informed us that the boat had no oil in it, even though we were charged for it when we took it in AND they charged him to add the oil.They also charged our card without prior approval when they repaired something on our boat prior to selling it. They did not inform us they found an issue, so we were completely blindsided by the charge.

OH BOY !!!!!!!! WE DID NOT EXPERIENCE THE SAME RESULTS as in 2012 FROM THE PURCHASE WITH tISON MOTORS .The boat was $ 14k more and we received 140% less in service and QUALITY from KEYWEST TO BUTLER MARINE . THIS HAS BEEN A VERY DISSATISFYING PURCHASE. So much, Key West has lost the faith in their product of a 20 year loyal customer. I PROMISE! 2022 we will be searching OTHER manufactures.This process started august 3rd 2016, we asked for a 2017 motor and was told it could be April before we would receive the boat because the motors are installed as stocked. We compromised and accepted the 2016 motor. we asked for the six year extended warranty. We signed and agreed October 5, 2016. The boat, which we custom ordered, which we put in detailed writing and pictures. Was to be picked up after the first of the year.We received a call from stating the boat would arrive the second week of December. We wanted to take an initial look to assure we were on the same page.This is where my experience started to turn negative. We first noticed water up to the hydraulic pump in the center console. (What hit me like a ton of bricks is when the sales rep stated this was normal) . What, I found was debris in the hull that would not let water drain. The hydraulic pump was right in the floor of under the center console which was disturbing, because things get thrown into this compartment. . (POOR QUALITY CONTROL FROM KEY WEST) The stereo was below the cup holders. I heard more justification and trying to sell me the fact of why electronics were put under drink holders. There was a compass installed which was evidently not there in the pictures we provided for the custom boat. . The bolts that hold the jack plate on were reamed. I was later told by Chris Butler the jack plate was not flush from Key West, hence the reason for the stripped heads on the bolts . the boat was going back to Key West for adjustments.The cover for the hydraulic pump was started however not complete, The cup holder and it plastic flange was a joke. (The owner Chris gave me a $ 60.00 allowance to fix it) so far the stainless cost me $ 60.00 and I have it to be painted from Morris auto in Bloomingdale Ga. We brought a check for the balance of the 75,000.00 purchase THAT DAY . We gave it to Butler. Before we left I decided to just check the oil in the motor. Ir was inches above the max line on the dip stick. I brought this to Lindsey attention. Lindsey went to get there mechanic, when he checked. He stated. It was good we did not run the engine. He removed what seemed to be adequate. We took the boat.When I started working on the boat, I started to notice other imperfections. By the front bait well.) You could see disc sanding swirls under the paint or gelcoat. The gull package zippers did not line up. It really was just not a good fit for this new top . The was a gouge in rear aft from when they work the adjustment of Jack plate.The boat showed compound where the detail was never complete.Along the skid deck, there showed almost like an over spray. I was told this was a mold issues because this is an older model.KNOW, I REACHED OUT TO THE CONTACT (upper management) at KEY WEST four TIMES via email and phone ….. no response !!WHEN THIS IS ALL SAID IN DONE. WE END UP WITH A 2017 KEY WEST HULL AN 8/2016 MOTOR. A SKID DECK THAT IS LOOKS LIKE IT WAS JUST DONE BY MY CHILD. A MISSING REMOTE FOR THE POWER POLE, (That he probably will offer to sell me at cost) A WARRANTY THAT STATERD IN NOVEMEBER 2016. The FIRST TIME THE MOTOR HIT THE WATER WAS 4-07-17 . A GULL PACKAGE THAT IS WORTHLESS. THE NEW TOP IS WIDER AND ALLOWS RAIN AND WIND TO THE AREA THAT THE GULL IS DESIGNED TO PROTECT.

Butler Marine provided second to none service and have extremely knowledgeable mechanics. Service manager, Danny Owens kept me informed through the entire repair. Do yourself a favor and use Butlet Marine for all your boating needs.Captain Randy SmithIsland Hopper Charters

This entire team is the best. No where better than Butler Marine. Capt Rob Bennett. Kiawahfishing.com

Al was great to work with. They estimated it would be 3-4 weeks, but got it back to us in 2 weeks. He had to search for the scarce replacement part we needed, but was able to find it and get us back on the water. I would definitely recommend them to others for service on their boat.

Always great and dependable service. I can’t say enough about how well they treat their customers. Terrific.

Butler Marine gave me the best price and Lindsay was a pleasure to deal with. Drove all the way from Upstate SC to buy my new outboard in Beaufort. Butler had it in stock when nobody else in SC did. Everything was just as promised.

The entire staff has been super responsive to work with. If they were not able to answer my question they found out the answer and provided the information. Im from Greenville, and my purchase was only for a new Wesco trailer for my 1720 Key West sportsman and several of my local boat dealers never even tried to help. I was amazed that Butler Marine had one available immediately when all other dealers were telling me mid April availability.Awesome job by everyone on the staff! Thank you everyone in Sales, Service and Parts. I am glad they are my Key West, Yamaha, Wesco dealer now.

Great and timely service! Dont waste your time going anywhere else

Great service right down to an unexpected boat wash

Fantastic local people, local shop, and local service. Attention to detail, competitive pricing, and very good to do business with!

Danny and Stephanie were awesome to work with and did a great job.

Best service dept in the low country. Nice selection of new boats. Great staff.

Very easy and quick. Dropped off boat on Monday for factory scheduled maintenance and picked up Thursday morning in time for the long holiday weekend. Bo handled everything.

Wife and I wanted to downsize boats. We sold our 25ft sea hunt for an inshore 19ft sea hunt. New job positions don’t allow us to use the 25ft boat like we used to. Went to 3 other dealerships before we found a boat that met our needs and wants. Ken in the Charleston store made a customer for life. Next boat will come from Butler marine. If work needs to be done we will go to Butler marine. The entire sales experience pre/during and post sale were excellent. The only regret at the time of sale we couldn’t do any hand shakes. We’ll be back for sure! ****update**** one year later: I drove the boat past several other dealerships and service centers for service, I needed some electrical and engine service that were beyond my capabilities. Bo at the Beaufort shop had the senior technician install a new battery switch, and clean the fuel injectors. Once again the communication, value, and total experience is why I am a customer for life. Once our family is done growing we will be getting a sportsman or world cat from Butler Marine. If you need a filter or a new boat your time and business is appreciated and respected.

The Dry-stack and service teams are excellent. I have had my boat in the dry stack for a year and very pleased with Todd and his team. Recently had service work done and Mark, Bo / the service team were a pleasure to work with. Very fair and good communication. They went above and beyond to take care of me.

I was in desperate need of getting one of my trailer hubs replaced. Butler Marine is close to my house so I was able to make it there safely. The service department was backed up but got me worked in quickly. Now I don’t have to worry able my hub while trailering my boat. Great job!!

I have just purchased my second boat with Butler. I cant say enough positive things about Lindsey, my sales representative. The whole buying process was a breeze, no pressure and friendly advice throughout. I have used the service department with the last boat purchased at Butler with the same results. Service is honest, upfront and professional. If there were ever issues the service department would call and explain what is going on and give an estimate, and time of completion. Also there is almost any boat, trailer, and motor accecories in stock a inside the showroom foyer. Thank you Butler Marine, my family and I LOVE our new Key West 239 DFS!

They pulled out all the stops to get my boat done as quickly as possible. Mark in service is great to work with. Communication was top notch.

Lindsay was easy to work with, very knowledgeable, and flexible in the terms and dealing with special circumstances. This was the second boat I purchased from Lindsay. Definitely recommend her if you are in the market for a boat.

Awesome Team!Superb maintenance and detailing group!

Good service, just felt like I had to stay on top of them to get the job done. Example, had to call multiple times to ask if part and or service techs were coming out to fix my boat. If I had not done so I do not think they would have called back in a timely manner.

I love this company and the staff were helpful and awesome

Butler Marine never lets me down, I drive by 5 different boat dealers on my way there because of Mark and Lindsey, and all the techs are top notch. I will continue to use Butler for all my service & parts needs and hopefully when I am ready to upgrade my third boat from them. Keep up the great work, thanks for all you do...

Best service In town

Super happy with every aspect of Butler Marine!! They stand behind their boats & make sure you are satisfied. Highly recommend Butler Marine🤩🚤☀️

The requested service was done promptly and corrected our problem. Thank you!

Lindsay was very helpful with my purchase. Butler Marine in Beaufort is great place to find your dream boat!

The sales and service team at Butler Marine is top notch. They are honest, friendly, courteous, accommodating, and work hard to earn the customer’s business. I’m very happy I chose Butler.

Great Service. Great Job

In 2008 my husband and I purchased a Key West from Butler Marine in Charleston. We had an incredible experience!! Mr. Jenkins was professional and honest. We had many great years with our Key West. So of course when we were on the hunt for a new boat in 2020 Butler Marine was our first choice.Our Charleston location did not have the boat we were looking for so we purchased our boat from the Lady’s Island location.We dealt with Lindsay on the sale of this boat.We were told the motor had just been serviced, no issues, etc. A few short weeks after having the boat home we had to spend $3,000 getting work done on the motor. The motor had not been serviced. And according to our boat mechanic... it had not been serviced in years. This was very upsetting to us as this was an establishment that we have trusted for years and did not think it was necessary to have our boat mechanic drive from Charleston to check out the motor for us prior to the sale. We will know better next time!Lastly, we have never dealt with someone more rude and unprofessional than Jennifer. She handles the titles and boy was it a nightmare getting in touch with her. She never sent the title over to our bank like she was supposed to and when we FINALLY got in touch with her she was defensive and “laughing” condescendingly telling me my husband should “get his voicemail fixed.” It was very disheartening to have her speak to us (the customer) this way.My husband and I are business owners and we pride ourselves on honesty and professionalism. Which Butler Marine Lady’s Island lacks completely.DO NOT BUY A BOAT FROM HERE!!!

My boat buy experience was amazing here! I went to about 6 different places before stopping at Butler and I wish I would have went here 1st. They listen to what you want in a boat and go above and beyond to make it perfect! The process was also super easy!

What an amazing buying experience, thanks to Lindsay. She went above and beyond to make it happen and her customer service skills are outstanding. She took good care of us from the offer to the shipping.

Prescott was great and made the entire process seamless and enjoyable. Last time I owned a boat was over 15 years ago. He took me out on the boat and was very knowledgable in his review which made getting back into it much easier for me amd my family.

Chris and his team offer the best service and best prices!

Great staff, great work, great experience

Any time I have a boat need I go to butler marine. The staff is great and the work is done in a timely manner. I highly recommend.

Lindsay is amazing and handled the purchase from start to finish as the best professional! So excited for my new boat!

Overwhelmed with work and lacking in physical work space plus an overwhelmed highway clearly this Butler Marine needs to find a new home especially now that theyre selling $300,000 plus boats.

Great place to buy and service your boat. They have great communication and very knowledgeable technicians.

Great service, quickly done, great people!

Spent 30 min. While my trailer was checked out for repairs talked to sales about a new trailer was given nothing as far as pricing been 5 days still no call

The best service. Helpful in all areas. Will even service your boat. No trailer required !

Fixed two issues, and completed the annual service. Straight forward with pricing from the get go, good communication and friendly staff.

I cannot say enough good things about this dealership. From sales with John Teeter being extremely professional and helpful to Mark the service manager doing a great job in service. I have had many boats but have never received this type of customer service before. Thanks Butler and I look forward to future business with your team. Thanks Neal

Very quick and thorough 20 hour service. No was great to work with!

Great job Butler Marine!

Prompt and professional attention.

From Todd arranging a tour for me to see my boat being built, and assisting in its purchase and shakedown trip, to Prescott helping me synch my GPS Chartplotter to my mobile devices, and to James and Zach being more than accommodating getting my boat down to launch or work on, I have found the services at Butler DryStack to meet all my expectations. Good place to do business.

Great customer service with a quick turn time!

My experience purchasing my boat from Lindsay was delightful and I would recommend her if your in the market for a boat.I purchased my boat in August last year. My experience since then has not been very pleasant. I have been reaching out to the service department since October about a couple issues that simply will not get resolved. I have been very patient. When I call and check on the resolution to my issues, Im told they will get back to me and then I never hear from them. The Bimini is not sized correctly to fit the boat and the damaged paint to the outdrive is still not repaired or replaced. The boat is under warranty. Why cant they fix these issues??7/24/19 Update:Soon after this review was posted, I recieved a call from Chris Butler. He acknowledged that I have been seeking to get these things resolved and that Butler fell down on getting them repaired. The service department and the drystack team thought each other was taking care of it taking care of the issues. The Bimini was fixed. Thank you Chris.However, the cover for my motor was not repaired but I could buy a very discounted replacement for $300. Im not sure how I feel about that since I know I did not cause the damage.

Great selection of boats and a very friendly staff! The Everglades boats are extremely impressive!

Butler Marine in Charleston resolved the engine issues with my boat in a timely manner. They sent a mechanic to the dry storage facility, replaced both batteries, and repaired the faulty wiring problem.

The nicest people at this shop, sales and service!

The service was excellent

After you buy a boat here its like they put you on their do not answer the phone list. I have called numerous times and left messages with the service dept for warranty work, never been called back. I called Key West directly and they sent me replacement parts. Take your money somewhere else.

Was quoted a price on a very routine task of changing an antenna, and when I went to pick the boat up the invoice was double of what the quoted price was. The service manager was overall very rude during this experience . On another occasion it seemed near impossible to get my boat into the shop to have a recall performed. The service manager said he would look into what the recalled called for and get back to me, but this never happened multiple times. Absolutely disgusted that I have to deal with them for my factory warranty.

Great full service marine store. Theyll work hard to order hard to get parts.

I cant thank these guys enough. Heading out on the water at noon on July 3rd to start our long weekend and the hubs fall out of the trailer. We limped the trailer over and 4 hours later it was fixed and our family got to finish off our holiday weekend on the water. Thanks guys and gals at Butler for making this happen.

Lindsey is very knowledgeable about her world cats. A pleasure doing business with them.

Professional, personable, and very responsive

Wow these people are insane ! Just had a salesman named John yell and curse at us for asking if the top and cover came with the boat. Seemed like a reasonable question. But he proceeded to yell at us, he didnt need our f*****g kind here! Accused us of starting trouble. And used extreme profanity telling us to go f ourself. We asked to see the owner and he told us he didnt care who we spoke to, to just get he f out of here. Im sure there was a lot more but I was so shocked that I just crawled out of the place. May want to find somewhere else to buy your boat these people a crazy.

Fabulous

Expensive but have knowledgeable and helpful staff with the highest quality parts for your boat

Outstanding,fair and dependable

I took my 26ft boat here for a full service and replace a macerator pump. Full service was overpriced and boat was left a mess. I was back on the water and went to use the macerator to flush the toilet. Long and behold it still did not work. My bill was well over $1500 as well. Not a great place for my boat.

Excellent. 2nd boat I have purchased from them.

Great staff, always friendly and efficient!

Excellent customer service and the whole staff is so friendly! Go here for your next boat!

Its an alright Marine shop like anything else parts will cost you a small fortune for your engine but its that way everywhere you go staff is very friendly though and knowledgeable overall thumbs up

They say they can get me a mechanic but will be a week. A week and a half later and they tell me they dont have time. Very unprofessional. Instead of apologizing, they were rude about blowing smoke.

Helpfull

Great customer service!