This is exactly why I choose to do business with small independent companies! I bought a used refrigerator in December and my renter was having some issues and they were incredibly responsive and helped trouble shoot back to a tripped fuse. Even before they knew that, they said ‘we will take care of you’ and offered to come out and fix it even though the warranty had expired. Thank you for your kindness and integrity! I highly recommend them!!!
Do not use B & R discount appliances!!I’m only writing this so that people don’t have the same experience I have had.I paid for a washing machine and $125 for an install and they forgot to put the plug in so my entire basement flooded.I had to have a restoration company come out and dry out the whole basement for 3 days while one of my tenants had to move for those few days because their room was flooded.They STILL have not paid the restoration company 6 weeks later and I am now going to have to take them to court and sue them for the whole cost ($4500).Every time I call now they do not pick up. I have tried to be as honorable as possible to both them and the restoration company, but B & R has been no help at all.
I am sure they are good people once you can actually get in the store. But i had a bad experience in regards to communication with B&R. I emailed them on 2/6 - no response. I called the following week - no response -no way to leave a message. I physically drive out from Vancouver on 2/21 during their posted business hours online and on their door - not open. I call the next day - same thing, no response, no way to leave a message. From a fellow business owner myself, I strive for much much better communication then B&R is currently providing. I wish them the best. i ended up at Appliance City and they had a wide ranging selection.
The staff are extremely helpful and friendly through every interaction Ive had with them. I was offered very quick delivery options and they were very flexible when we needed to change our order. I would shop here before considering alternatives.
Awesome place. Open sundays had the parts I need to fix my dryer!
If I could give negative stars I would. Stay away scammers.1.) Found a washer and dryer set, sales guy says $799 then wanders off.2.) Dude shows back up 15 minutes later and says yeah this one how about $899. I dont argue with him fine $899 its still a decent deal for a new scratch n dent washer and a refurbished dryer.3.) It gets delivered and setup washer starts making a horrible grinding sound. They say they will send out a repair man. They cancel the original appointment and put it out for another day.4.) They tell me they are replacing it with the same unit. Its not the same unit its 1cu ft smaller washing area has less features, but its newer?5.) The washer gets here cool.6.) Wash 4 loads of laundry the dryer stops working. It will heat up, but it no longer spins. Cool broken belt whatever.7.) Call them tell them whats going on.8.) They have me run some tests does it heat spin freely etc.9.) Discover the dryer not only doesnt spin, but they didnt connect the dryer vent.10.) Its the weekend cool repairman cannot come in until Tuesday fine whatever.11.) Tuesday shows up repair guy never shows.12.) I get a voicemail 15 minutes before the end of their arrival time saying they needed to reschedule.13.) This is my bad I read the voice to text on VM and just figured they would show up the next day.14.) I call to see what time they are showing up, guy says they cant come until next Monday.15.) Annoyed finally I say really.16.) The guy starts yelling at me17.) I explain to the guy everything and his response is dont insult me? I literally never insulted him just explained the situation.18.) All of my phone calls are recorded if you would like to hear how these people treat their customers message me Ill send you the recording.Honestly at this point I feel like they do bait and switch and try and Jack up the prices on the way. Bad company stay away
A bunch of creeps and liars work here. They will say they have something but they don’t. Was given a number to text by a salesperson via the phone. A few days later they started texting me at 5 am to send them pictures. At first I thought they replied to the wrong number but no-he was serious. Gross! Don’t go here!
We went in to buy a fridge on a budget but needed something big enough for our families needs since our fridge broke. Not only did he take our old fridge, he was extremely helpful and sold us a great new Fridgidaire Fridge!He was extremely helpful, personable and even helped us diagnose a problem our double oven at home was having. This is why we choose to do business with small businesses rather than large box stores when we can! This will always be our first stop for appliance purchases and repairs in the future!Thanks for making this dreaded day not so bad!Thanks! - Lily & Jesse
Dryer stopped working on a Sunday, not only were they open but had the heating element and sensors we needed for our very old dryer. The guy was fast and knowledgeable with getting the parts we needed
Great people to work with! Excellent customer service.
My dryer died so I did my research. Repair? Replace? I went with replace. I am a frugal person not a cheap skate. Bought a new 899$ unit for almost half off. My clothes cant see the scratch. Im going back. My patio needs a cook top!
Went to B&R in a pinch, needed a washing machine for a property.Nice Staff.Fair pricing and quick delivery.I was very pleasantly surprised.We ended up buying a used unit with a 90day warranty.
Don’t waste your time going to B&R. When I called and spoke to a salesman about a wall oven for sale for $899, he said he would be negotiable on the price. After driving from Brush Prairie, WA to Beaverton, he stated he would not come down on the price. I talked to the owner and he said he would lower the price $25 for my gas. Really? I also noticed that their used prices are very high compared to other used dealers. If you want to pay high prices and want bad customer service, then go to B&R Appliance. Otherwise, don’t waste your time and shop elsewhere.
We arrived just as they were closing but the owner stayed and helped us out. They had a great selection and we were able to purchase exactly what we were looking for. Thank you!
Very kind and helpful staff. Talked to us multiple times over the phone and helped us in store. We will be returning if we ever need anything else appliance related.
Great place, excellent service. Their delivery and pickup of any other appliances was wonderful. Highly recommended.
Ill be sure to never buy my appliances from here. Out of the 357 posts for upright freezers on our local craigslist, about 300+ posts are from this business alone. They have tagged freezer, stove, oven, refrigerator etc... on all appliances posted. Talk about desperate. You arent even offering anything I am looking for. Need business? Do yourself a favor and post one or two ads or go pay for advertising. Clogging up craigslist with your B.S. advertisement is unethical and scammy.
Our old refrigerator broke suddenly and we were on a budget. B&R had exactly what we needed. We love the fridge we found, saved money and it was delivered the next day. Home Depot and Lowe’s were at least a 6 week wait for delivery. Service was very helpful and friendly. They ended up sending a technician out to our home to problem solve an issue the next day and took care of things in a timely manner. Would definitely recommend!
We were looking for a down draft electric range and I found these guys and they had a few in-stock so we went to see what they had and we left with a range, refrigerator and washer and dryer (we were looking for all those just I wasnt expecting them to have all of what I needed) they gave us a great price! All the staff we worked with were amazing! We live three hours away from the store and the guys helped load the truck and did all they could to make sure it was all wrapped and secure for our ride home over the mountain! I would highly recommend this place for any all appliances. When we need new ones I will definitely be back!
Avoid them at all cost. Over priced refurbished appliances. The office and show floor are packed to capacity with refurbished out dated appliances. I found a spectacular deal right next door at Home Depo for new appliances at a lower price than their old appliances. Save yourself a headache and skip this.
Very helpful and friendly! We’ve gotten two fridges from here :)
I would just like to say that I have never gotten a better microwave than the one I have gotten from here. It works so well and it heats up my food just right. Customer service is just the absolute finest, the workers are so nice and helpful. What really made me fall in love with this appliance store was the prices, soo affordable. I definitely recommending this to anyone I converse with.
* Edit after response: You advertised washers for $249, I called the same day the add was posted and you wanted $499 for a USED basic machine, one would expect not to be charged double. Standard TV and Appliance has washers for $250 with a warranty, no issues with inventory, and the sales and delivery people were awesome.Add said appliances start at $99, another add had a washer for $249, called and was quoted $499 for a USED top load basic washer. I asked what the $99 appliance was and told that was a microwave, then he hung up on me. Misleading advertising dont waste your time.
These guys are awesome! They have all kinds of great used appliances. They are very helpful and easy to work with. Thanks again guys!
Bashar was very knowledgable and helpful. Top notch service. Thank you!
Honest people, delivered on time and very professional. Very knowledgeable in the product and service rivals the big stores Lows and Home Depot.I love it when small local business delivers and thrives in the big store and online retail environment. Highly recommend.
These guys gave us a great deal on a fridge and gas stove for our new house. They were super honest and friendly and great you work with! We had really specific specs on what we were looking for, and they helping us find exactly what we wanted. The regulator piece broke when the stove was installed (by someone else) and when my wife called to see if they could replace the part, they remembered her even several months later, and said they would try to help. I came in tonight with the busted part and they gave me a replacement at no charge! Great price, great service - weve already recommended them to a few people and we would definitely come back for other appliances. Thanks so much for your help!
Friendly service and got a fair deal on a nice used fridge.
Well they got good service and good selection but is not discount it is expensive
Very helpful finding the right washing machine and worked with us on the price.We were looking for a nice used machine and they found us one.
Best prices and selections in town! Helpful and friendly staff helps you find exactly what your looking for while the expert delivery team tackles any challenges with ease and finesse! 5 stars all the way
Wonderful experience! Purchased a used washer in August. Unfortunately, (as can happen for unforeseen reasons when you purchase anything used), I had some issues arise with the machine. B & R went above and beyond to honor their warranty! They ended up rushing a replacement to me before the weekend just so I wouldnt be without a machine for a couple of days. I cant say enough about how attentive/responsive they were. Im thrilled with my new, used washer! Great experience.
Just purchased a washer and dryer set from Bashar at half the price of any competitively priced stores! Same Product! Would definitely recommend stopping here before going anywhere else. You wont regret it!
B&R made the entire process easy. The salesman was very kind and helpful. The setup was fast. We even got the washer/dryer stacking kit free. I would definitely recommend B&R to anyone who is looking for appliances on a budget!
I went to B&R appliance to look for a washer/dryer set based solely on the reviews others had posted; I am very glad I did! I found a great Whirlpool set in excellent shape for $500! Best of all, they were nice enough to hold the set for me for 3 weeks till I moved into my new place! When it came time for delivery, they came at exactly the time they said and hooked up everything....hoses, power cords and dryer vents! If you are looking for any appliances for your residence, I highly suggest you check these guys out first. I am thoroughly happy with B&R. Thanks guys!
Purchased a used gas range for a fraction of new. They made all the changes we asked for and gave us new parts. Everything works. They definitely exceeded our expectations.
Worked with Riad here and I have to say that these guys were awesome to work it! They treated me with class and respect and gave me on of the best deals I have ever had on appliances. I recommend these guys to all my friends and family! thanks again guys!!
Treated us really good. Gave us a good deal. Treated us like people and they are not crooked salesman trying to sell us anything they can. Even threw in some washer hoses and hooked up the correct cord for our dryer. Really good honest people. We will do business here again for sure!
This place was so great! They made it easy and hassle free for me to get new fridge. Knowlodgable and great costumer service! Delivery and install was no issue to schedule.
5 star service I couldnt be happier with my purchase. They were very helpful in store and with the delivery and setup! You must stop at this location if you are about to purchase an appliance, excellent prices and a big selection to choose from. I picked up a brand new washer dryer set for a great price all because a few tiny blemishes from shipping. Im very happy to leave this review for this business and Ill recommend to anyone I hear looking for appliances
Talk about going the extra mile in the name of customer service... These guys were AWESOME.Heres my story... I have an older Kenmore dryer that needed a new controller board. I found one of those finally, BUT, it was the newer Rev D (vs. A) version and it had a different, unique connector. I called everywhere looking for a way to make this work. And NaDa... Finally, one local shop I purchased from several time suggested I call B+R and MAN, was that a great lead. I called them and they searched for one, but came up empty as it really isnt the sort of thing they stock or use. I was bummer, but it seemed to be the way this was going to play out. But wait, 10mins later they called me back, said they found and old wiring harness with the connect and leads I needed !!! This was such a nice thing for them to do and ran right over to get it. This weekend, I made the modifications needed to get it installed with the new controller board and YIPPEE -- it all works!! Many thanks to my new friends @ B+R Discount Appliances !!
The best people you do business .We bought lg front load set new scratch &dent for $1100. We saved over $700. Thank u guys
Great service!
Great appliances store when on s budget or a side scrap will not matter. Excellent customer service and even provided same day delivery on a Saturday afternoon. Will always come comfortable to B&R First with all my appliance needs.
Good service and fair price. Good people.
The last thing I wanted to do after moving was buy a washer and dryer--especially for a rental. But I went to B&R and the guys there were great! They were so helpful and the whole process of selecting the set was quick and painless. The two gentleman who delivered the set did a great job (even carried it up a few flights of stairs), hooked it all up and were incredibly polite. I will definitely go back to B&R if i need another appliance for my house.
Walked in knowing we were going to buy a used set just had to find the one. Our service apon walking in was so refreshing to just have a real person help out giving honest feedback to all of our questions even being a hour from closing for the day no rush at all or a badger to buy. Ill definitely be back when looking into used appliances and they will be my first recommendation to friends and family. Again thank you B&R Team for your top notch service.
Must be secret treasure hidden inside these appliances 😂
I researched appliance prices from both private sellers and dealers on CraigsList. B&R was very competitive. The store manager was very helpful in making a decision - listening to what I was looking for, suggesting viable options, giving me pro/con of different machines, & also helped me to research reviews on the machines as I was in the store. Most impressive was the support I needed when there was an issue with the washer door locking. The door alignment problem seemed to have happened just in the process of carrying the machine into the house. B&R sent a very competent repair man out who made sensible diagnostic assessments. The issue was touchy. It took 2 visits, but B&R proved themselves committed to doing the right thing by both replacing a latch and the washer door to get it working right. I am very thankful to B&Rs clear commitment to customer satisfaction. Their warranty is shown to be real and valuable. B&R provided Good product. Good service. Very recommended.
They made good on warrantee and fixed my oven
Good deals on used and new appliances, plus delivery and installation!
Heard about this place from a friend. Found an impressive selection and no pressure sales. We ended up purchasing two pieces at once. They delivered the next day. Had a small issue, they fixed it with not problem. Saved us a bundle.
B & R Appliances has excellent customer service! I bought a fridge and stove from them and it was delivered and installed with absolutely no hassle!
Came in and bought a refrigerator because ours was on its last legs. They were super helpful and courteous. Answered questions when we asked and left us alone when we wanted to just look them over. We never felt any pressure to purchase. They have a surprisingly great selection, both in style and in price. They helped us load it up in to the truck and even helped us tie it down. Will absolutely be recommending this place to everyone I know in the future!
Overall a great experience. The staff were friendly and made me feel very comfortable. Helped me pick out the best deal for my money. Delivery was on time and they were quick to set everything up. Will be recommending to every one I know in search of an appliance.
We have bought three of our appliances from here. They are always very knowledgeable and work with us on what we need at our price point. As for the delivery and installation services they are nothing less than outstanding! We live in a house over hundred years old so moving things in and out of the basement can be a challenge. I asked them to leave the washer and dryer outside since I didnt have the door to the basement off the hinges. They quickly got to work on setting it up for installation. Saying that he cant leave it for us to do because of the difficulty. I highly recommend them for price and especially customer service.
Amazing customer service. Amazing experience definitely recommend this place for all appliance needs
My washing machine broke just today, I called everywhere and no one had what I needed for it.I called them and just stopped by, they had exactly what I was looking for. I asked him the price he looked at me and said ‘it’s on the house’, I shook his hand, and said thank you. Hands down would recommend this place to anyone in need!THANK YOU!!
We purchased a refurbished washer and had an issue with it. They quickly sent a technision out to evalluate the problem, and when it could not be quickly fixed, they re placed it with a new one. All staff are extemely polite, friendly, and knowledgable . Great custumer service.
The appliances were really good customer service was really good will definitely buy again and will definitely recommend you buying here 👌
These guys are awesome! Came in, got what I needed, I was out of there in 10 minutes.
We came in here, there was one guy working. Your employee was nice but the prices werent that great for the items in the store. We were looking for a stove. Most of the ones in store were very expensive and they looked very beat up. The ad I had seen said 99$ and up but every stove was 500$ or more and looked like they had been dropped or scratched and a lot were missing parts. That is why I gave you a 2 star.
If you need appliances and dont have a lot of cash, this is the place to buy. I think they pick up appliances that didnt sell in bulk and then sell them at decent prices. We bought a house and still needed a bunch of appliances. We bought a counter-depth refrigerator, top-load washer, dryer and stand-up freezer for $1,300. Worth taking a look.
The guys at R&B helped me find a used dryer with the right dimensions to fit in my under stair utility closet. Delivery was prompt and courteous. Later R&B demonstrated excellent customer support when there was a problem just after the 90 day warranty, they quickly and efficiently repaired the control board and refused to take any payment. Thank you!
Great prices, tons of options for used and damaged new appliances. Needed a replacement break room fridge for work. They will deliver the new fridge and haul the old one away for one fee. I like that they offer a 90 day warranty on all their used products.
I have been researching washer/dryers for a few months. In the meantime, my dryer stopped turning, and washer has been leaking water, since its birth.On one hand, you could buy the most reliable, like Speed Queen, or compromise with a tiny Miele for a family of six. However, as reliable as they may be, the price tag would run somewhere around $2,000; so even if they lasted 20 years, thats still $100 a year.Unfortunately, the washer/dryer industry changed, as have appliances, as they have started using circuit boards to run their electronics, and switched over to plastic parts from metal. The reliability has tanked. Even Whirlpool, one of the last manufacturers still using mechanical parts was bought out by Maytag in 2007.Bashar and his company go to auctions, and buy models to resell. Most of his washer/dryer sets were around $400-$500.I was expecting a pushy salesman with information where the money went, but he was fairly straightforward in explaining the few differences between models.I was very overwhelmed with my service, and was not there very long. Received next day delivery for $59 including installation, and removal of old units. Its an extra $20 for each flight of stairs if youre at an apartment.
This is a wonderful small business. Kind, honest, knowledgeable workers. They gave us a great deal on two appliances and honored their warranty, no questions asked and with a smile when we thought we had an issue with our washing machine. They fixed it same day because we came from the coast. The men who repair the machines sell the machines so they know the ins and outs of their appliances. We would definitely return for future needs and reccomend this business to anyone.
Bashar and is coworker were efficient and professional. They treated our home like it was their own when installing our (new to us) dryer.
I have never gave a review before but i had to give this business a thumbs up review. Honestly who wants to shop for a fridge, but these guys (Bashar) my salesman was/is a great guy. No up-sell tactics, in fact talked me into the less expensive fridge. 15 minutes the deal was done came back to pick up fridge later in the evening and it was sitting on the dock, clean and ready to go. Honest company, honest salesman and felt good supporting a small business. If your looking for a good deal on an appliance give these guys a shot!! Thank you B&R...I will be back.
Great deals, affordable warranty, fast (and on time) delivery and installation, very friendly staff. Will definitely buy from them again.
Great place to shop for appliances!Just bought a brand new LG washer and dryer for wayyyy less than other stores were asking. Why? Because they have tiny dents from shipping that you dont even notice once installed. Vashar was very helpful and had it installed for me the next morning. Everything is working A+++++. Very satisfied customer.
Very great Selection of appliances we bought a washer and dryer from there and they deliver it on time And installed it. great people to do business with Very honest and reliable we will be back for the fridge thank you guys
We were looking for the big 4 appliances: Range, Refrigerator, Washer and Dryer. We found the place via craigslist ads and went to the store. We werent sure at first if it was a good place but the sales guy found everything we need and gave us very good prices on all of it. They delivered and hooked it all up next day. Everything worked great. Im glad we went with them.
I cant thank you guys enough. Very friendly and helpful. Got me all the parts I needed at a very reasonable price. Thanks Again!!
We bought a 17cu. Freezer customer service was great, delivered freezer earlier then time picked, was called to find out that was ok. fast delivery.Probably will buy from them again.
We bought an Amana refrigerator used and 3 weeks later it had some issues and was not working right. As soon as Bash heard we having problems he was out and he fixed it. Excellent customer service!
Great deal, selection, and best prices in all of PDX. This was our 3rd appliance and the delivery was on time and easy to schedule. A year ago we purchased a full sized fridge and freezer, they are running great. This year we added another fridge. Will purchase our next appliance from B&R.
B&R was very quick to deliver our refrigerator and haul away the old one. Very pleased with the service.
We bought a stainless jenn air downdraft from there . They hold it for me for 2 weeks and they delivered it on time to Salem Oregon they are honest and good people to do business with
We being looking for a Jenn-Air downdraft for the past two month and finally we found one stainless steel at B&R it looks like new and it came with 90 days warranty they deliver it and install it on time the stove work great. Thank you and we will be back for a fridge.
So, I originally posted this company never showed up for my service or contacted me. Since that post, they did contact me to apologize and explain what happened. I had since used another company for my service, so I do not have personal experience with B&R. However, after hearing the reason why and the fact they did take the time to call me made me less upset with what happened.
Big selection of new scratch and dent we bought LG washer and dryer For $1100 Home Depot Selling the same set for $1800 they delivered it and installed it the next day great customer service . I recommend B&R To everybody if you want to save money
Bought three appliances from B and R during summer 2013. In all ways customer service was stellar. When the new-in-the-box microhood died after about 6 weeks of light use, Bashar replaced it immediately and gracefully with a higher-end model, eliminating any hassle for me. How refreshing to work with retailers who are honest, offer genuine customer service, and stand behind their merchandise. B and R has it all.
SCAMMERS!Brought them my slightly used washer/dryer - was offered a certain sum. Walked to the cash register to pickup the money and the guy all of a sudden was short of $20. Told me to leave the appliances there, take what they had and come back on Monday to pick up the rest of the money.I just loaded up my washer/dryer back in the truck and left.Will never do business with again and will advise others as well.From the owners response: And how does this make us scammers exactly? You NEVER offered me a check!
I called to find out if they had a bottom freezer refrigerator cuz mine was going on the fritz and the gentlemen suggested he send out a guy to fix it cuz it would be much cheaper than buying a new one. That is what I call honest and caring people!
Friendly, helpful, and great prices. Highly recommend.
We bought maytag set 6 years agoWe had to replace the water valve $ 125.00 had to call, surgey cause water was not filling tub. surgey walked me thruAnd wow it workI know where to go for my next setCant beat B&R applianceTHANK YOU SO MUCHYOUR SUPPERMARTHA
Bought a washer dryer set months ago. One month out of warranty the dryer blew out a computer board. They fixed it same day and for no charge. Also needed an obscure part for work, stopped in here and not only did he find the part but didnt even charge me for it. Will definitely due business here in the future
Thieves. The owners are liers and thieves. Dont buy here.Additionally, I havent bought anything here, nor will I ever based on my experience with this place! Still dont recommend...
Very nice, friendly and helpful staffGreat prices.
Purchased a Washer & Dryer. Was having trouble Installed. A gentleman named Bashar was very helpful and took the time to answer my questions and assist me in getting started.THANKS Bashar!
Outstanding service. One of the guys even helped jump my car when it didnt start in their parking lot.
Bashar and his crew really came through for me, an absolutely wonderful experience!My washing machine gave out and because of my laundry closets extremely specific dimensions I was low on options. B&R was my first stop but unfortunately they didnt have anything in my size (though they did promise to keep an eye out). I ended up having to purchase from Sears which is one of the biggest financial mistakes I have ever made.I cant stress this enough, DO NOT PURCHASE FROM SEARS, EVER!!They delivered the unit then refused to install and POCKETED MY $250 INSTALLATION FEE! Their reasoning was that they would have had to disconnect my dryer to install the washer and that was against policy. Long story short after hours upon hours wasting time with their terrible customer service I went to the bank and issued a chargeback.My next stop was B&R where Bashar listened to my whole woeful tale and really empathized with me. He promised to set me up and make everything right. The very next day he had one of his guys (Ishmael) come out to my place and install it, all for a third what Sears charged. This was both on a Saturday (traditionally one of Ishmaels days off) and early in the morning but Ishmael was all smiles as he and his son installed, leveled, and tested both my washer and dryer. He even cleaned my laundry closet (!) and hauled away my busted washer for free! It was cheap, easy, and a real breath of fresh air after my Sears debacle.In summary stop at B&R Discount Appliances for any and all appliance needs, best customer service in Portland. Also Bashar, if youre reading this, give Ishmael a raise or something cause hes great!
We went to B & R looking for good deals on a fridge, stove, and washer/dryer set. Bashar, the owner, really came through for us. He worked to find us products that not only fit with our budget, but also fit our needs. I really felt taken care of. No hassle or sales pitch whatsoever. When it came time to delivery we found the delivery man (Ishmael) to be very patient (he waited for us to get home) and very nice. Installation went smoothly until we came across some hurdles. The stove was too short and the counter cut out was too deep. No problem for these guys. Bashar himself came to get it installed properly and to top it off, gifted us the kick plate to nicely cover the 2-3 inch gap behind our stove in the island countertop. He did not have to seeing as it wasnt his mistake and these cost money. To say the least Bashar went above the call of duty here. Even the hurdles we faced were no problem. Easily fixed and hassle free. He gave us incredibly good deals and outstanding service. Way to go guys! You have earned our business for all our future appliance needs.
I really liked the guy we worked with. We havent bought anything yet, but well be back!