Great experience in the store yesterday! David was so helpful and assisted me in adding lines and purchasing additional phone. Thank you for going above and beyond and helping me get set up!

Tyler was AWESOME! Im not naturally technologically savvy. He had all the answers to my questions and he was very patient with me. Tyler was VERY professional and knowledgeable. T-mobile needs to give this guy a raise.

I didnt just happen to be in the area and come inside to visit on a whim. I called to confirm the availability of a specific product which the young lady confirmed they had in stock. After arriving at the store and waiting 45 minutes we were told the item is not in stock but we could order it. I was confused so I told the gentleman that I had just called not even 20 minutes ago and spoken to a young lady about the availability of this specific item which she told me they had in stock. When he asked the young lady who we had spoken to, she exclaimed that when she checked YESTERDAY there were many units available. I understand that yall work off commission and Im not calling about the most expensive phone you guys sell but Ive been with T-Mo for 10+ years but Im not worth the iota of due diligence it requires to put me on hold, pop your head back in your storeroom and see if something is actually available? Your cell service is great but way to take my time seriously. Stay classy T-Mobile :)

Laura was fast and professional. Excellent service! We will be back there. They were so nice.Very knowledgable.Kevin p

Matthew and Andrew really made my upgrade experience super quick. We really appreciate their awesome customer service. Thanks so much guys!

They were so helpful! They help me get my new phone through and was very kind and was very nice about my issue and recommend them! Sorry I forgot his name, but he is a very humble patient young man. Even their manager they help out with my issue with the insurance. If I recommend any place go to this place. I highly recommend this guy.

The staff here is extremely helpful and friendly. Thank you Danny and staff for the amazing experience

I came into the store on May 13th, and miss Jay was the person that had helped with the issue I had. She was well mannered, patient, and knew how to do her job. All other employees who were working that day with Miss Jay were helpful and friendly as well. They would check in from time to time in order to see if there was anything they could do to help Miss Jay resolve my problem. Great teamwork!Miss Jay’s service made me continue to still be with T-Mobile!

I just went into t-mobile at 183 and central and encountered the rudest human ive ever met. his name is wyatt and clearly he doesnt want to work.....at least not in customer service. i never have done this, but was so completely unnerved by his discourteous manner that i have to vent. why do people have to be so hateful? i wanted to return a phone. he told me no, since its been more than 14 days (but, he didnt even bother to look up my account to see if it was eligible for return). i called customer service (because id been in touch with them and theyd told me it could be returned). when i walked back in, he rolled his eyes, told me sprint is over here!, slammed down his ipad and began typing. i still had customer service on the phone and she told him the process. he said he didnt have, on his screen, what she was talking about. she ended up just saying that shed send me a return kit. no sorry, no apology, nothing from this guy. he doesnt need to be working in this field!!!

It was wonderful. As a Senior Citizen they were wonderful, kind, and they really listened.

This is the best experience I’ve had . David is amazing snd knowledgable about all things with transferring phones etc .. love this place .. they are great!!

Cannot remember the managers name who helped me. She was an awesome and dedicated in helping her clients. I am so happy to be here with T-mobile. Such great service. Keep it up as I am a loyal customer (4 years and going), ask Verizon where I was there for 20 years, happy to have left due to their customer dissatisfaction.

Matthew was super helpful, he knows what hes talking about and does what he can to save you the most by updating your plan. Very happy with the service he provided tonight. The phone took longer than we thought to transfer data and he stayed after close to help us with a great attitude!!

Very good customer service! Andrew was very helpful and had the patience to help us very thankful!

Laura was amazing. She had all the right answers and was very helpful. She rocks.

Michael and Jorge were beyond awesome. They were good listeners, they heard our concerns and were able to intelligently answer all of our questions. They know their product and were able to save us money. The level of Customer service was through the roof. They gave us T-Mobile Tuesday deals, made sure that we understood everything that transpired and provided one of the best chicken sandwiches that I have ever had.(Popeyes). My wife and I will be recommending T-Mobile in the future.

Michael and Sara were great but specially Sara who went above and beyond to fix some previous issues I had with telesales, plus she upgraded my phone in a breeze. She made my move from AT&T as smooth as it couldve gone.Thank you guys for keeping the spirit of great customer service alive.

Josh and Shelton were great, very helpful, answered a ton of questions, and stayed on the phone to help us get all the answers we needed to get a great deal and new phones. They worked great together, and were polite and friendly to all of the other customers.

I absolutely LOVE this store! Compared to other stores, this one is BOMB!! I recommend it wholeheartedly!!!

I appreciate Matthew help very knowledgeable and didnt try to rush me into making a bad choice on my phone if I could give him a 10/10 I would give him raise.

The guy michael was actually really nice. Talked to me about changing my account to a sole proprietor account bc i just started a business. This tmobile was good in my book. But ive never been in one where they were rude so yea!! Tmobile is pretty chill. Now come down on the price of the cases & we good lol!

Very helpful, got my T-Mobile Tuesday pool float and asked about phone upgrade.

Andrew helped me after days of not being able to get my phone working correctly, great customer service!

Tyler was a HUGE help. Super patient with us, and also, very informative without being condescending. T-Mobile is the best.

Tyler was efficient and friendly with assisting me today. Will definitely come back to see him and purchase more products.

Laura and Michael both are phenomenal! Michael assisted with purchase of new charging cables couple of weeks ago. Today January 19 2021, Laura assisted me with saving$$$ by choosing TVision over SPECTRUM. I HIGHLY recommend this site

Joshua Morales great customer service! Very helpful in finding a new phone for me. Was extremely knowledgeable about my many questions during my visit! Definitely will be choosing this t-mobile location from now on.

I walked into the T-Mobile store 4809 and was helped by Matthew. This young man went well beyond the call of duty to help me without hesitation. His demeanor never changed as I was not an easy target. I appreciate the cordial customer service I received from him today. Kudos to Matthew

I just had a very rude experience with an employee named josh! First I told him what was going on with my phone and then I asked him what time does the store close and he said 9pm. Then I told him that I will be there shortly, then he said to “you better hurry up!” Knowing that it was a rainy night and then I brushed it off and drove to the store. Needless to say Josh was rude to me the entire time and very disappointed in the overall experience at this store.

Shelton was the man. He came all the way from Hogwarts to solve my customer service issue. I had been in earlier and Michael was very gracious I will definitely be a loyal customer forever and ever.

Sara was awesome. She answered all of my questions and went above and beyond for me. I have communication definicies that causes me great anxiety, and she did so many extra things for me without making me feel like I was a bother. She has reaffirmed my faith in T-Mobile, she is a blessing to me. An angel sent to me from God. :)

My first visit at this location. Referred here due to other location not having the item I needed in stock. Greeted upon entry with a wait time of less than 5 minutes. Agent that assisted me was very knowledgeable of the products, friendly, and made the process smooth. Thank You!!! Keep up the Great!!!

Not my first time at this store but, had to come by to get my Sim card replaced. Tyler was friendly and was a all star in helping me out.

Excellent customer experience. Sara was extremely helpful. I got what I wanted and needed quickly and easily. I highly recommend.

Josh was very helpful so grateful to have stopped at this locationWay to go Josh

Added a line for my daughter and Josh was phenomenal! Extremely helpful and very knowledgeable. Great experience

My experience at T-Mobile was absolutely great. Michael was more than helpful with everything that I needed on my phone, in addition he helped me connect new phone to my car. He gave me information about everything in general about my new phone.

Andrew, Josh, Michael, and Laura are a great team! It is a very good place, I always feel welcome and they are ready to help every time I come!

I was in the tmobile at airport freeway an bedford rd. today. I had smoe concerns about getting a virus on my phone and Matthew was so very helpful. He actually sold me the phone a while back he is the nicest most helpful customer representative I will be forever a T-Mobile customer because of him.

Excellent customer service by Laura. Very knowledgeable I got a lot done with her.She helped me beyond what I expected, great job keep it up.Great teamwork at this location her coworker Matt finished it up. I left happy and plan on returning.

Sara was amazing! Shes so very sweet but most importantly shes very good at her job and answered all my questions. When I would call the customer service and get so frustrated with the language barrier I was having with them, I would just hang up and go see Sara at the store. She could always help me. If theres anything you need from Tmobile this is the store to go to.Thank you Sara.

Josh and Matt were so helpful and kind today helping us with our new phones!!

Awesome customer service. Josh was very nice.

Very helpful and informative staff.

Very helpful staff. Great time, because they work with you. Its not just a sales job. They treat you like a person.

Michael is my favorite person. I have watched him work the store all by himself and he was very nice and helpful. Great employee.

Michael is great; go see him, and he will take care of you!

The worker was helpful and paid attention to what I was saying. But at the end he could not help me with my phone.

Tyler was really helpful, will recommend coming here.

Josh was so helpful today setting up my new phone. I really appreciate the help!

Im so happy with my change Sara help me out so much with everything all the pricing were amazing she was very sweet and patient with me thank u Sara

Josh was great and patient with me thank you.!!

Best customer service! Super knowledgeable team, got me all set up. Thanks guys!

This 1 star should be for customer support but they can split it with the store cause they both earned half a star. Josh was good and at least helped in the end. The assistant manager didnt manage to do anything but aggravate me. Horrible experience when customer care and the store employees arent on the same page and argue with each other.

Josh & Matt were great, everyone should come here!

Jose was OUTSTANDING!! VERY CUSTOMER ORIENTED. TECH QUALS TOPS. GREAT VISIT!!

Good experience at this location. Sara was very professional and patient during the new phone process. I would definitely come back to this locale.

Michael was so patient and helpful!! I love it!😄

Andrew and Sarah helped us at the store in Bedford today and did a great job for usWe are very happy with the results

These guys are super helpful and friendly! Quick to take care of business and if they don’t have the answer or no it they’ll look it up!

Josh and Laura are always very helpful and friendly. Never have to wait long either!

Excellent customer service! Zain did an amazing job helping me switch to a new phone. He was very patient, attentive, and answered all of my questions. Jorge was also super friendly and very helpful. Fantastic team. Highly recommend this location, and I’ll definitely be visiting again!

Im a Sprint customer and was trying to upgrade my device. I visited one location and they had no sprint phones. I called 3 other locations and they had no sprint phones. I was becoming irritated because this was looking bad for Tmobile as a Sprint customer. I called the Bedford location and I spoke with Josh M. He was positive he had the one of the two phones I was interested in. He did. I drove all the way to Bedford and Josh helped me get my phone upgraded with no hassel. He was very genuine and patient while it took over an hour to complete the process. He was apologetic for my experience with 4 different T-mobile stores not having what I wanted in store and was pleased that he was able to help me. I left a happy customer with a brand new phone. :)

The service was very good and the whole staff was very friendly and helpful and guide me to get all my needs taken care of.

Cute red haead with glasses did an awesome job today! Think he said his name was Matthew but can’t remember exactly (which is why I gave the description) any way young dude was on top of his game! Knew about all the products, gave us tips about the ones he personally liked and helped understand how upgrades worked!GREAT CUSTOMER SERVICE! 💙💯5 FINGERS UP 🙌🏾 BOTH HANDS HIGHGO CHECK HIM OUT AND TELL EM POE FOLKS SENT U

Michael is the best employer in the world good customer service!

Great knowledge from everyone on the team that day! Z helped me specifically and was very nice kind, super efficient, and made sure everything went ultra smooth.She even was quite careful handling the new phone and meticulously applied the glass protector perfectly. I personally really appreciated that.What’s great is everyone in this store is really helpful and have lots of answers to questions that make sense; they are honest.

Josh and Matt were the only helpful employees that I have encountered. After being told I cant be helped at multiple locations These guys got me handled. If I could give more stars I would.

Josh and Laura were fantastic! New screen protector for me, new phone, case, screen protector and pop socket for my fabulous in under 30 minutes! Appreciate you guys!!

Great store. Laura was great. Very friendly environment. Staff there very patient with their customers. I recommend this store to all H.E.B residents.

As soon as I entered the store Sara kindly greeted my mom and I. She answer all of our questions with great details and made sure we had the help we needed. 10/10.

Laura & Josh were great, very friendly and well adapt on products.

Went in to upgrade, Josh and Matthew were great! Super super helpful!

Josh and Laura were super helpful and fun to talk to. Their store had exactly what I needed for my new phone!

Wonderful customer service with Sara and Andrew! Great help!!

Great service! 👍Josh and Tyler!

I want to thank Laura for her service and for explaining everything very well to my mother and I. My mom got a great deal on a new phone for her birthday !Thank you!

Know matter what I am having. They are so patient with me. Jorge is a knowledgable young man

Matthew and Jorge both great guys who knew what they were talking about. They sold me a new iPhone 11 and made the experience so wonderful. They answered all my questions and were patient with me. Definitely go see them!

Went in today and was greeted at the door by Jorge. From start to finish customer service was awesome.

Josh and Sarah was very helpful when i come in to order an iphonr 12 pro

Josh and Josh are both very snappy dapper dressers and helped me out

Matthew was the guy that helped us and was very professional with his job i would total require this to others people

Great help from Jorge and Mathew with fixing the issue when joining the T-mobile family.

Great staff Laura and Ricky were super helpful fixing iTunes stuff on phone and they help me add a line.

Sara, Josh and Andrew/Antonio were very helpful ! 5/5

Josh and Mikey are the best! Very friendly and helpful 😁

Laura was fabulous very nice team!!

Assistants take to long, but overall a cool place

This T Mobile store is the place to go! They’re open and the reps inside were awesome. I’ll be going to this store only.

Matthews been great to work with on upgrading to another phone. He guided us on which phone he recommended. Great customer service!

Excelent attention from Matthew. He did great job to help me on my upgrade cellphone. Very friendly guy. Good knowledge about the business.

Fantastic!

Employee Mathew was horrible. All I asked was to put a screen protector on my phone and he denied me because I didn’t buy from him I have been with t-Mobile for 7 pulse years. Had to drive to a metro pcs store on w pipeline. Nice guy named Bryan was glad to help and I’m not even with their company. Also he does not even deserve a single star.

Zain and Jorge were very helpful and informative about the issue I was having with my phone. They were able to resolve the problem for me very quickly. I would definitely recommend this store to anyone considering service with T Mobile or anyone having a problem with their phone.

Awesome service ! So glad I switched from att

Matthew was awesome! He helped me upgrade to a new iPhone 11. He was fast and knew his stuff. Go see him!

Great energy! Go see Sara and Josh!

GREAT SERVICE MAKE SURE YOU ASK FOR MATTHEW

The guys in t-mobile a friendly but professional and always helpful. Love my new phone! Thanks for all your help:)