Best oil change ever!! I’ve been several places over the years, including other Pep Boys locations. Every time I get my oil changed here, my car rides like brand new. I don’t know what they do, but they do it right!

If youre looking for something they might have, now is the time to see if they have it because stores are closing and reopening under a different brand. Almost everything was gone. We went for car paint and even though we didnt find the exact color we found a pretty good match for 50% off.

In-store lacks quality; I wanted a Car Duster. Big guy just pointed, & continued conversing. It was not what I wanted; I bought the one best suited; I will not return to In-Store. I tipped the Outdoor guy $5 just for being kind & checking tire pressure. He took time to show me where to find required pressure amount. Tu, Sir👍🏿

My brother had work done on his daughters car and was very happy that the work was done the same day and he was happy with the price that they charged him.

So I had great customer service experience with Jesse he was very helpful and courteous I would recommend this place to a friend

Must change this review, terrible experience never going back. I submitted a review on the pep boys website waiting for a customer service manager to explain the details. For all customers, be careful! Theyre deceitful, condescending, rude.

Jesse was very helpful and professional. The work was done pretty quick for a reasonable price. I will recommend this place!

Good location speedy service always gets the job done

They didnt have what I needed because its closing down, sad to see it go.

Horrible customer service, made appointment to service my vehicle. Three hours later my vehicles was still in the same spot as I left it! What’s the point of doing appointments if they are not going to do the service job & a basic oil change at that. Entered service area and ask for my keys back. They gave me the wrong keys until I mention it to them. Worst customer service..... not going back....

It was a great experience it was done really quick butter Pep Boys staff oil change and they also gave me a good safety check. Due to the covid-19 theyre waiting area was not open and for a customer that waited that was the most uncomfortable part but service was good.

Do yourself a favor an do NOT go to this pep boys for auto repairs!Never in my life have I had such horrible customer service experienceAn now our vehicle is overheating

Great service great prices!!! Will definitely keep coming back.

So far for tires, it is a good place, either to get them installed there or get them installed yourself somewhere else.

Would not let me take pics of inside and so I respected there wishes

Pep boys service was fast thanks to Carlos and their team I’m a proud member. Carlos did an excellent job and was very helpful.

Nice and clean pretty much have everything here you need

I scheduled an appt accidentally for the wrong day, called them, and whomever I spoke to said oh just come in. Because apparently theyre still accwpting walkins. Pleased, I walked in and was attended to very quickly. I came in after an air pressure warning on my tires, I was tended to quickly, the gentleman who filles my tires let me know which were low to keep an eye on them for the future and when I askes what I owed he said it was a free service. Though this information is on their website I imagine many businesses are approaching their rules differently. That being said ive aleays had great experiences with pep boys and this location is no different. Excellent service, and not even a packed parking lot!!!

Very helpful are the employees. Clean and safe to shop.

Professional staff great service!

Great service, fast service for not having an appointment. Great prices, This Pep Boys gets an A on their Report Card

Looks good inside. Good selection.

Services without restrictions, coupons available for happy customers.

Members r quit professtional.in all aspects of knowlege in what pep-boys has to offer!!.

Just found out that Pepboys is closing up and Advance Auto parts is moving in??50% off almost every thing in the store, not much left!!

Too disorganized not much Prada and to much trash out said

Great customer service. Went in for breaks. Was able to use warranty for new ones

They need more personnel to help with all the customers. Plus, they forgot to rotate my tires and, change my air filter. Hopefully, they will remedy my situation.

One of the best places to go buy auto parts. Great customer service. Never had a problem. I recommend anyone to go there. I bought a few times from that store. Im sharing a picture of my vehicle whit you guys.

Service is great the store is deteriorated and run down .So I guess I’m going for auto parts not the 4 seasons what the heck

Went to get a oil change early in the morning at 8:10 am a gentleman wearing a light grey shirt name Jesse told me Id going to be ready around 10:30 so I decided to stay and wait and I left the store around 1:00 that was very disappointed with waiting for a long time at least tell me was going on no communication no customer service so given it 2 star

Selection is pretty good compared to some of the other chains . Looked like they had some new staff members. They didnt know the answer to my question, so I googled it and eventually grabbed the right part for the job. Reasonable prices. Good store over all.

Service was great! Managed my expectations and provided honest answers.

Staff is always happy to assist with anything you need. I felt really bad for a new kid who attempted to help me because, after he wasnt able to completely help me, a manager had to step in. The new hire went on to help an older gentleman who was just so rude and disgusting to him that I pulled the kid aside and apologized to him for the unacceptable behavior of the older gentleman. Ive seen customers be rude to staff, before. But I have never felt the need to let the staff know that its not their fault and that unfortunately, there will always be customers who think its ok to attempt to belittle staff. I hate customers like that and I wish I wouldve said something to the old man...

Just cant get good service like I used to 😮

Good customer service

The place where I find the parts, I dont find in other auto parts available that day.

Great customer service with Christina and Great Auto - Technicians with Justin & Ruben!👍

Almost closing time... the assistant manager helped me out. Got me there past I needed, the CORRECT part, and had me on my way. I was able to complete my repair job and make it to work on time. Thank you Pep Boys!

Worst Customer Service EverSpecially coming from the “manager Jesse” Horrible experience and because of him I will never come to this location

Had an appointment. I arrive on time and no one is there to greet me. End up having to wait in line to talk to someone. They finally look up my appointment and ask me if I want to drop off my car. No I dont. He says it will take an hour and a half. Whats the point of making an appointment? 2 thumbs down.

Always love going to this location. Fast service. Its always best to have an appointment first before going in. Marco is my go to. Hes always polite and extremely helpful! Desiree too! (I may have spelled her name wrong, sorry) Thank you guys!

Poor customer service I think they didnt rotate my tires.

Excellent customer service

Bad customer service

Amazing work. Great customer service. Changed out a bad tire and did an alignment on my work van. Totally recommend that you take your vehicles there for service. Schedule an appointment that way you can drop it off and pick it up later. Or sit in the waiting room drinking coffee.

Employees they have are helpful. But they need more.

Went in there looking for a battery they gave me three different options for the same price and they have 25% off on batteries right now good deal

Well i got a New Battery replaced.....

Great service, very friendly staff!

Convenient location usually pretty decent priced services or parts but in my experience they tend to not carry the parts I need at the store and I have to go elsewhere or wait for them to order the part. They usually send out coupons when you are a member of their club and you can have pretty good savings on brake services, oil change, and maintenance of your vehicles.

Good service. Prices could be lower.

Great customer service!!!!!Love this place they may take longer to fix what needs to be done, but they get it done!!!.Humberto and Jose are great managers. I also love that theres a McDonalds right next to it. I dont mind my coffee while Im waiting.I recommend this place...

Awesome service. Associate was very pleasant and the crew worked quickly and efficiently at 5:20 pm, allowing me to get home quickly after work. Thank you Pep Boys!.

I had never used Pep Boys before, and went online to buy some parts to do a service on my car. I was really excited with how intuitive the web site was, and how I was able to pre pick my order then take the form in to pick it up in person. Saves wandering around the isles. Prices were great, great promotion on too!Unfortunately my experience went a little downhill once I got to the store. I walk to the parts counter to request my order, and the guy behind the counter stocking a shelf insists Someone will be with you in a minute..... continues stocking the shelf. It was about 5 minutes until he got on the intercom and asked for a colleague to come and assist. A little later a colleague came, picked my order and had me on my way. Its only a minor thing, and I will go back, but I really felt like the in store staff (both the first guy I spoke with and the associate that helped with my order) were not at all interested in me being there. Almost like I was pulling them away from something more important.I wont let my experience with a couple uninterested customer service associates turn me away, but it was a bit of a downer considering how awesome the online experience was with getting my order together.

Went for 2 new tires and rotate back to front and alignment. No one qualified for alignment, and had to get authorization for worker to balance rear tires, which I had roadside service insurance for anyway. Drive 10 miles to Pep Boys on PCH Long Beach to finish service. 1:30 Start

I have a warranty on my tires which i bought from them so they should repair my flat for free, so i went there to get my tire fixed after getting a flat and i was told its gonna be an hour and a half before they can work on my car, so i returned an hour and a half later to be told lets take a look at your tire to see if its repairable. After the guy looked at my tire he said its major damage and they cant repair it so i could by a new tire from them or buy a used one and bring it to them to put it on. So i left and went to a tire shop that took myCar in and repaired my tire in 10 minutes! I will never waste my time going to pep boys again and i will not buy any more tires from there as i found much better deals and service.

Overall good service and quality parts

Great customer service. Took the company truck for two new tires. They finished work faster than promised. Mike e-mailed quote so our company could make a check.

We visit here for an oil change. They got us right in and we had a little issue but it was resolved quickly. I dont expect every time I visit a store to have a perfect visit, I just expect the staff to correct anything that goes wrong quickly. This they did do and they did a good job of it. Thank you. Pleasant visit

Pep boys is great nice staff and great service

Customer service was very helpful!

I like pep boys & go there often to buy assorted items for my car. I have never used their mechanic services but some of my friends have and they were satisfied with the results. The location I went to on Downey and Artesia boulevard did not want to match their own online prices from the pep boys website where other pep boys will match their very own online sale prices. The guy behind the counter said that the owner told them not to accept the online sales price which I thought was bogus but hey thats how they do it there, just be warned.

Had what I was looking for. Service was efficient and helpful.

Quick and friendly service.

I like the price for my oil change, for bmw. And they have Pep boys rewards ... Soooo Im good, going there!

Its a calm place inside, its quiet the employees are friendly and helpful. Part are a little expensive but they are high quality so you get what you pay for. Pep Boys should have whatever you need in stock. They test/charge your batery for free if applicable. I only come here for parts and not for services, so I have nothing to say for that area. I strictly work on my own cars. I cant complain.

Great customer service.

Went in today for an oil change, alignment, and tire rotation. Found out that the tire rotation is free, and they accepted my $20 oil change coupon. Overall had a great experience, definitely coming back.

Nice people working here. Super fast oil change and a comfortable waiting area.

This is a complete service center with parts store. It has a huge parking lot and its easy to get to. The employees are ok but sometimes its hard to get help. If you know what you want and where it is, 5 stars.

I went for an oil change was promised the car would be done in 45 minutes. After 3 hours waiting I asked the service manager how we were doing. Was told its in line. Folks the car was eventually done after 5.5 hours. At least tell the truth.

I walked in with a Performance starter (part # 66256) which I did not know the part number. It was approximately 9:55 pm, I worked my semitruck,I walked in and said, I know you guys want to home but help me on this one. I searched the pep boys site and got the part number.Gloria, the manager went into then system with my old number and said, Ok, we got it. She went to the back to look for it, changed the starter bcs they have to keep the box.On conclusion, Gloria and her workers did a fabulous customer service for my demand of my goods.I can thank you too much un chingo (a lot) and deeply appreciate you, Pep Boys Crew.

High prices par help only good for tire rotations

Fast and Efficient, theyre always the best at what they do! Great team they have at the bellflower location!

I dont know his name but the young Polynesian guy was very kind and answered all my questions. Very positive work ethics. He was more likable then the manager, who seemed unkind. I bet its this young man who keeps the customers happy and more likely to come back.

Top notch customer service by Jason. Very knowledgeable and impressionable. Please restock the restroom!

Great products for brakes, buy online and pick up on store its way cheaper ( not sure why but it is).

I go there for the big selection and the speed shop I used to take my car there years ago for service no complaint there .

Had service issues with store but the new store manager said she is working on it but parts & supplies are great.

I order my k&n air filter system for my stang they had it the next day awesome customer service thanks guys..

Person was polite I had receipt had tire for 7 months but no extra warranty had to buy new tire no pro-rate. Think that is bull. Last tire I buy there.

Great place to shopthey got all you need at great prices, 😊

Very friendly and helpful. You can save a lot of money if you order online and pick it up in the store.

NO STAR WORST COMPANY IN THE WORLD. 5:15 PM ON SUNDAY I GET A NAIL IN MY TIRE, THEY REFUSE TO PLUG IT EVEN THOUGH THEY WHERE OPEN FOR 45 MORE MINUTES. TOLD ME THEY ONLY HAS 2 TECHS WHEN YOU COULD CLEARLY SEE 3.

I had a little issue with my appointment here but the staff corrected it quickly and efficiently. The staff was friendly and the facility was neat. Good job.

I appreciate the employee helping me with what I needed.

When we went it was pretty empty so the staff was very few although we were set on getting a free bucket when buying twenty five dollars or more in car cleaning supplies.

They know their stuff and they are helpful.

If your trying to find a part for your car or truck good luck specially if its a year 2005 and older

I had three large batteries that I had to buy the store on Pacific Coast Highway only had two they gave me 10 percent off and advise me to come to the store to buy the third oneDyspepsia boys does not seem to believe they are part of a network of pep boys and on the same teamThey insisted that they have to sell it for list price and they can not honor the same deal the other Pep Boys made unless I go to my car and bring my receipt backUpon returning with my receipt she was nowhere to be foundThe first two batteries took 10 minutes to buy and I got 10 percent off.... The third battery at this location took 35 minutes to buy and after a lot of aggravation they reluctantly gave me the same 10% offerI wonder how many millions of dollars Pep Boys has spent on their brand name and their image to have it all go to waste so quicklyVery sad and a sign of poor management and training usually this type of issue is routed from upper management all the way downIts amazing that they acted offended that I did not buy all three batteries from them definitely did not care that the other store I shop that was a pep boys as well shame on their incentive policies that me the customers out in the cold:-(

This Pepboys has the greatest service center. The mechanics here are so kind, professional, and honest. I bring my car here for various repairs because its hard to find trustworthy mechanica when you dont know a lot about cars. I feel confident coming here.The sales guys in the store are also helpful. I dont interact with them as much as I do the mechanics though. I just go in the store, buy my parts, and go see the service guys.

This Pep Boys is the best! They are friendly, very helpfull, knowledgeable, and fast.

Always my go to for my car needs. Very accommodating.

You certainly cant go wrong going to Pep Boys they can take care of all your car needs and anything else related to your car

Very clean business very helpful employees I believe the manager name Rubin was very helpful very friendly I recommend the pep boys from other pep boys i have visited

It was 1:50 pm and there were no cars on the lifts. The mechanic was sitting on the phone. I asked for an alignment and was told they’re booked for the day

Excelent service

4 tires for the price of 3 !!!, exceptional service n very friendly staff, I will be back when tires need replacing for sure.

They never have any parts in stock and employees are always walking around acting like there doing something just to avoid helping customers