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Advance Auto Parts
10957 Baltimore Ave, Beltsville, MD 20705, United States
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Advance Auto Parts
Comments
J
Review №1

Well stocked with parts and other accessories. Customer service has always been top notch; patient, knowledgeable,friendly and professional.

mi
Review №2

Bought a battery 10 months ago, battery died and I asked for warranty replacement and they told me it is not under warranty any more because of rust on top the battery that I do not know how it rusted. So they did not honor the warranty and not willing to to help to change if I want to pay for new one.I went to Auto Zone and they changed and after hearing what Advanced did to me, they gave me $50 discount. Thank you Auto Zone, shame on you Advanced Auto. Never deal with them any more.

Ra
Review №3

Need more staff, waited pretty long just to check out one item. Cashier was doing his best though

Di
Review №4

The two gentlemen working tonight were incredibly helpful with getting me a replacement headlight and went above and behind to make sure the installation was a success!! Very impressed with customer service.

Mo
Review №5

Theyre always willing to help and go beyond their means to help you

Yo
Review №6

Great prices and friendly staff.

GI
Review №7

Had what I needed! Kudos!!!

Na
Review №8

Ordered on line and picked up at store! Fast, friendly service. Great experience.

Kr
Review №9

Reasonable prices and usually has parts I need.

Ry
Review №10

Horrible customer service. I would recommend going to carquest around the corner instead of this location.

El
Review №11

Went to pick up UPS delivery I needed to sivn gor.

Ja
Review №12

Friendly knowledgeable staff. They knew my battery was shot even though the free charging services did give it a charge. I was impressed. Thought they hired non knowledgeable folks like jiffy lube

ke
Review №13

Online coupons keep this the most affordable. I was able to replace the door actuator in the time they changed my battery. Convenient and staff are always helpful.

Vi
Review №14

Rude, bad customer service. Im bringing money to your establishment and this is how you treat customers. I’m never coming to your store. Hanging up on customers

SH
Review №15

Check out fast staff is very good and polite thanks

Ha
Review №16

THEY CANT CHANGE MY BATTERY . . BECAUSE RAIN & ONLY TWO PEOPLE WORKING... MY BATTERY WAS DYING

Da
Review №17

Hate this store. Slow, everything seems like its a effort to have to help look something up.

Ni
Review №18

No help

Ma
Review №19

Good Service.

Sa
Review №20

Very courteous, gave me good advise. I wanted to buy ignition coils, didnt know how to check a damaged coil. Saved dollars and time as well. Guy name Steven helped me. Always had good experience with the store.

Gu
Review №21

I went into the auto zone I told the guy that I needed help with my car he was very nice to help me and he aint even ended up calling one of his cousins up the street who work for mechanic shop and was able to get me the help that I needed my window had fallen down and it needs to be replaced his cousin completely replace the window and took the button out for free I also purchased a wrench set from AutoZone and I got a very good deal on it

Da
Review №22

Called 5 times to get a quote for parts but kept being put on hold. No one would answer and the time they did the guy didnt know how to look up the part

Ca
Review №23

Avoid entirely unless you have no other alternative. Attendant told me to google it yourself when I had questions about fob batteries. There werent even other customers he needed to help. Clearly doesnt care.

Ar
Review №24

Good stocked store

Je
Review №25

Great customer service

Br
Review №26

Great place to shop. Friendly people and also they great your right away

St
Review №27

Had want I neede:and the price was excellent.

Su
Review №28

I just left this store and I didnt receive any type of help. The guy was too busy to help me choose the right bulb for my car. He decided to continue to talk on the phone instead. I took him a few of the bulbs off the shelf to see which one I need. He gave me the one for my car and hurriedly rung me up. I left to go get it replaced only to find out it was the wrong one. Im highly disappointed in this store. They will not get my service again.

An
Review №29

Very friendly staff at this location. the hours and product selection are great just like at every other advanced

Ah
Review №30

Great service for locating hearts and great prices.

An
Review №31

Friendly stage that will help you out as much as possible Unfortunately, its the customers that are the problem.

De
Review №32

I went to this store few minutes ago to purchase a tire cover for my carWhen I ask for help a worker named Juan treated me in a disrespectful manner and he was very rude!I never had this experience in other storesThis is a bad customer service!I will Never go to this store again!I dont recommend it as well!

Ja
Review №33

Very helpful

cu
Review №34

Need more staff but the associates there were helpful.

Cl
Review №35

Most that work here dont know what they are doing. Most are very rude. Not good impression for a company that depends on THE CUSTOMER. Getting service is a nightmare, which line do I get in???????????? Get it together Advance Auto Parts!!!

Da
Review №36

Excellent customer service

Ja
Review №37

Staff was very polite and helpful.

Kw
Review №38

This guy replaced my car battery. He was so professional and welcoming

H
Review №39

Every time I go in this store there are employees doing other things and NOT helping customers. Even if you buy one item your wait is 15-20 minutes to check out. Then I called and the employee that was helping me on the phone kept having side conversations with other employees while trying to help me. Unprofessional.

Co
Review №40

Quick check out

Se
Review №41

They had everything I needed and were helpful

Me
Review №42

Worst ever! Called them to see if they had brakes & rotors for my car, the man on the phone advised they did not but the Laurel location had my brakes and he could order the rotors and have them in today! He said they dont usually order parts without payment first, but he could and it would be in today! GREAT, 15 minute phone conversation later Im told the part would be there in 2 hours from the time I called! I get there well after the part is supposed to be there for them to tell me oh, well that was never ordered, we USUALLY get payment before the order is placed.. so WHY did the guy take all my info, keep me on the phone for 15mins, tell me where i could get my brake pads and tell me it would be in at a specific time and never even put an order in??? They got my name & phone number WHY didnt they contact me to tell me nevermind they couldnt place the order without payment first, I couldve payed over the phone!Its too bad I directly supervise over a hundred delivery drivers that often need a reliable parts store, they wont be advised to go here. In fact I plan on sharing my story of the incompetent employees and horrible service this location offers!

Zo
Review №43

Knowlegable staff who does more than collecting money from product sale.. Plus they accept used pil.

Ju
Review №44

Very rude customer service reps. As if helping a customer was so much to ask!

Bi
Review №45

This is a typical unorganized advanced auto parts. Slow service. No real help by staff. Go to anywhere else if you can

jo
Review №46

Advance employees are very knowledgeable and professional

Ka
Review №47

Dirty environment. Employees were loud, extremely rude, and had no idea what they were selling me. Save yourself the giant 2 day headache they just gave me and go to the NAPA just down the road.

Ke
Review №48

Needed a replacement battery for our car that died the day before a trip. This store said they had it in stock and promised to ship it so it would arrive at my local store by 1:30 the next day. They never sent the battery. I ended up having to drive to this store and delaying our trip a day due to their inability to follow through.

Ma
Review №49

Good customer service.

Wi
Review №50

They need more help

HO
Review №51

I can not blame the employees who do not work hard ... but I spent too much time.

Br
Review №52

Called this morning to ask if they carry batteries for key fobs....the Hispanic gentleman that answered the phone apparently did not understand English but ask me to hold, i am now hanging up after holding for 20 minutes and will never deal with this store.Fleet Mgr.

Ji
Review №53

Sign says 7:30 but they dont open till almost 8

as
Review №54

Bad customer service I went there for check engine light and buy some part the guy got upset to check the engine light and take him a while to check part for me they look like they mad fir doing their job I wont go there for anything I will go to the Tacoma park advanced auto great customer service

to
Review №55

Rude and lazy dont want to get out of there seat not very friendly

De
Review №56

Helpful staff..!

Ju
Review №57

Good location, decent sized, but can be expensive.

Ji
Review №58

Good service.

Mi
Review №59

Neighborhood auto parts store.

No
Review №60

Wasnt very helpful when asked what the recommendation for a oil and filter for my specific car should be.

Ph
Review №61

Lazy, rude, and inattentive employees. Queues are always a pain and no one knows where to go. Avoid this place.

T
Review №62

Very helpful staff

Ra
Review №63

Very good place

Ch
Review №64

Has what i need

Em
Review №65

Awesome team and service!!!

An
Review №66

Smaller location then some i have been to

Ma
Review №67

Friendly service

Jk
Review №68

Very rude people, unprofessional, no time to listen to customers

Review №69

Playing f**king problems by a$AP rocky, not music for public ears!

EZ
Review №70

Found parts I needed

La
Review №71

Bought some for my car

ya
Review №72

Service was great

An
Review №73

Good specials

Ti
Review №74

Helpful crew

Sh
Review №75

Good stuff

Ch
Review №76

Found everything I needed

Mo
Review №77

It is Expensive

So
Review №78

I called before i went to pick up my item and they said they have it. but when i went to the store, they said its not there. it happened 2 time

Pr
Review №79

Very good 👍

Br
Review №80

For all your problems of buying spare parts for your vehicle contacted this address

Ro
Review №81

Good attention in two languages

Ma
Review №82

Good customer service

Ma
Review №83

Spare parts for vehicles

tr
Review №84

Its good

Ca
Review №85

It is found of everything

Ma
Review №86

Tools

Ba
Review №87

They have what one needs

Information
24 Photos
87 Comments
3.7 Rating
  • Address:10957 Baltimore Ave, Beltsville, MD 20705, United States
  • Site:https://stores.advanceautoparts.com/md/beltsville/10957-baltimore-avenue?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 301-847-0140
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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