Went to this autozone and was helped by Alex. He was incredibly knowledgeable and really kind. I’ve seen him in that store before and he’s always helping people. He really went above and beyond.

Just had the worst experience here.Lady doesnt want to sell me touch up paint because she said it wont help the scratch is too deep.I just want the right color lady I dont need your opinion. The car doesnt need to be perfect I just want to spend money at your place of work.HELP ME!!!! Sheesh would never be treated like this in Clinton..

Brennan was a tremendous help and he deserves to be manager.

Worst customer service I have ever received in my life. Felt so uncomfortable and disrespected by the male employee working that I left without buying.That employee should take a hard look in the mirror and take responsibility for his actions. If you hate your job, quit. Don’t take your frustration out on customers who have done nothing to deserve your obnoxious, childish, rude, and disrespectful behavior.At the VERY least, please understand that the mask you wear covers and hides your nose and mouth.. But not your rolling eyes. Grow up.

I would love to talk to some top management folks about some ideas. But, This place might need something fun about coming here. I dont what it is but it just feels dry being there. The employees are okay but i need some mojo kinda Austin powers got his groove back because its a bit dry but their helpful for what ever you need .

One of the best AutoZones in the DC area.

My experience at this AutoZone was horrible terrible customer service

Dwight, and Sandy were so super informative and helpful with my in-experience with needing a battery replacement. They made my transition go very smoothly. Great customer service displayed from both, very lovely personalities, as well as friendly. Please be sure to give them both adequate raises when due. Definitely great employees to be acknowledged. Thank you both for your time, and service provided😊!Gail & Jay

Every thing I needed at the time. Good customer service was quick and helpful.

Just have the best experience with customer service as I was getting my battery. It made my day a lot easier with that wonderful person helping me

Competent staff. Conversational so you dont just feel like a customer nor do they make you feel inferior if you dont know something about your car. Adequately staffed to address customer needs in a timelu fashion. Store layout is consistent with other AutoZone stores making it simpler to navigate.

Avoid this location- I was sold the wrong items for my car by the manager (who also seemed very annoyed when I asked about a refund for an online order I wasn’t able to pick up). I had to come back and exchange them and another employee sold me the wrong items AGAIN even though I asked him to triple check because I didn’t want to have to come back again! The manager was there the 3 times I had to come to the store and she didn’t even acknowledge me or apologize for the inconvenience. Clearly they don’t care about ensuring what they’re selling you is accurate, which can be really dangerous since it involves your car. I returned everything (for the second time) and just went to Advance Auto Parts where I spent less than 5 minutes being helped by pleasant and helpful staff and got the correct items the first time around.

I don’t know if it’s understaffing issues, but this location is the slowest in checkouts. Like WTH seating outside for over an hour for a curbside pick up is just ridiculous. The guy picks up the phone twice ( I called twice cuz the wait time was too long, he clearly forgot I was outside) and doesn’t do anything.If anyone asks me close this down or change management it’s that simple.

I went into this store today around 3:15 pm and the female manager is outside chatting down a UPS drive in uniform in his personal car not paying any attention to the customers inside the store where there is chaos and customers waiting to be served. So there was one patron who had a mask on under his nose in line, while the X - which should be 6 ft apart no one is adhering to and customers are just walking up and disregarding the customers that is already in line . As a precaution I had to leave the items I was about to purchase and walk out and we wonder why we can not get rid of Covid-19. If everyone did there part we will be back to normal in no time . I hope that the regional manager looks into this situation as what I observed today is highly unacceptable. This is a store I normally frequent . Based on todays observation I went to Advance auto parts further down the street and purchased my items .I would give them zero stars.

AutoZone is a good part place to shop but the service they are slow they dont never have enough help and I think they need to improve their service to the customers as far as getting them in and out and answering the phones and dont put people on hold for 10 or 15 minutes thats not acceptable thank you for allowing me to share my experience with you.

Great performance parts strong good product

Great parts management team and associates are very understanding

Its very difficult to find attentive customer service in any field of retail especially in the automotive sector. However, this location is exceptional in customer service. If you have a used car your relationship with your mechanic and parts person is essential.I recently developed a automotive bond with Kyra at this location. She and I would search through the database to find esoteric parts and along the way her patience and knowledge forged a relationship. Many times I recall just dropping into the store just to joke around about how obscure the parts I am usually in need of are.

I walked in and was greeted by a very knowledgeable staff member named Kyra. She went above and beyond to explain to me the issue with my car, what part I needed and why it was the best choice to make. She even found the part I needed on sale! So I was able to save a few dollars. I’ll definitely be coming back to this Auto Zone just because of people like her that really take the time to help. I definitely recommend this location to my family and friends!

Clean and very nice employees, especially Rishi and Devin C. best auto zone i have ever visited. thanks, y’all!

Great customer service, Kyra helped me find the exact parts i needed and for the best price when nowhere else could help me. She was so nice and friendly, You don’t find to many people in this field Like that anymore . She is definitely a breathe of fresh air...

Great had to exchange defective part had receipts had no proble!!@

Very helpful stuff I get a battery replacement and the employee when above and beyond to get it done.

Worked with Kyra, she was knowledgeable and friendly. I can always tell when someone loves what they do. Keep up the good work!

I usually Don’t post reviews but I just had to send a special thank you to one of your associates. I was having the worst day because of car trouble of course. But it was a simple battery check from Kyra was all my car needed. We found out that my battery cable was just loose and I didn’t need another one. On this day the store was very busy n she took her time with my car until we figured out why I was loosing power. So thank u for having her on your team.

Very helpful in diagnosing engine problem

Great in and out auto parts store. Beware though, there is limited help and usually a bit of a check out time. Store is well kept, neat and organized. Parking is sufficient and visibility from the road is adequate. It can bit a bit tricky getting in and out of the lot, due to on-coming traffic on route 1.

Had the part that I needed price was reasonable but the customer service needs help the young lady that helped me told me that she dont think that they carry the headlight that I needed only by looking at it so I asked that if it was possible to check the computer to see if they had it Which they did but maybe she was having a bad dayso at least I left with the part that I needed but bad Customer service Thanks. Loyal customer

KYRA IS THE BEST. SHE WAS EXCELLENT ANS KNOWLEDGEABLE AND KIND. I KNOW PPL EXPECT TO SEE MEN WORKING IN A PLACE LIKE THIS. BUT THAT LADY KNEW HER STUFF. YOU NEED ANOTHER 20 OF HER. KEEP UP THE GREAT WORK.

I was at a gas station across the street when my car wouldnt start. I came in with questions about what could be wrong, and Kyra was outstanding! After I got my car to their parking lot lot, she tested the battery and got a new one installed expertly. She explained all the possibilities to me and seemed genuinely sorry that my day wasnt going to plan. I might go out of my way to visit this particular location in the future.

Ms. Denise was very helpful the on duty manager was not.

Total waste of time trying to do business with the fools behind the register. Complete idiots.

Some of the guys must be new to the automotive world. Limited knowledge.

I drove past 10 different auto places to come here because Kyra is always so friendly and helpful. She is amazing.

I was in the store the other night and the only employee I saw was a manager by the name of Sandy. Her attitude was more than unpleasant. She was hollering about how shes tired of working in the store and if she isnt sent back to Landover shes going to get fired. Everyone is entitled to their feelings but that is something that should not have been broadcasted to the entire store especially customers. This isnt my first unpleasant experience with Sandy. This was just the straw that broke the camels back.

I went on a rainy afternoon after realizing I had 2 tail-lights out.AutoZone has this buying guide, so you know which part to buy for your specific car(make, model, year).I couldnt find my part anywhere, so I went up to the store associate (I believe her name was Kyra).And she pulled up my car in the system, and told me exactly where the right bulbs were.I went to check out, and Kyra assisted me in the transaction. Then I guess she noticed I was nervous, and asked me if I wanted help installing the bulbs.I hesitated and then did ask for her help.She got her jacket, and came out to my car and not only changed my bulbs for me, she also agreed to walk me through the process so that I might feel more confident changing them myself next time. And this all happened while it was raining!5/5 for stores knowledgeability and5/5 for customer service/dedication

Birkti was super helpful! She helped me get a new battery in my car and go through a difficult fleet card payment process, all while attending to other customers needs. I witnessed exceptional multi-tasking, patient and friendly customer service, and quick thinking. Rarely am I so impressed.

I had the pleasure of working with Kyra and she is very attentive and unos her stuff. She is definitely muy go to person in the store

Its ok place. But please. Try to be more polite whit your costumers. And dont make face or expression like we are the problem.You are there to help us.If you have free test service. Dont complaint about it. Just do it.

The folks here are very friendly and helpful. They were willing to take a look at my car for no extra cost.

Ola was very kind and helpful in changing my car buttery which was almost at any point and time about to explode. I am very grateful to his service to me. Thanks

They normally have what I need. Today they didnt have my air filter, but it was the end of a three day weekend. Wont fault them for being busy.Ive replaced batteries from this location several times in the past as well on two different cars.

Love the service...there’s an employee by the name of Kyra that Has an outstanding personality very joyful

Oder was not taken properly I tell employee twice ask me twice for my item.

Staff is usually distracted by each other. Barely helpful to customers. I have walked around this tiny store on multiple occasions with no acknowledgment or inquiries for help. 9/10 ill drive the extra 2 minutes for advanced or car quest.

Always helpful employees. Willing to come our to your car and assist with things.

This was a great experience I forgot the young lady name but she helped me pick a battery for my truck F150 2012 got a 5 year warranty! And she installed it I couldnt believe it I felt a lil bit unmanly watching her change my battery so we did it together but overall experience was awesome! And she a cutie

I met a man whose car broke on near main highway and worked around to help him. He finally remembered he purchased battery from Auto zone. We took it and the supervisor replaced new battery. I was surprised with quick decisions and respect for customers. Thank you guys!

Quick in and out

I found what I wad looking for,hood store well stocked

Good place to buy part good customer service from lady name Sandy

Very helpful staff

Great deals, nice staff, helpful

I was very pleased with th e lady who helped me. Very professional and personable.Pat Durand

Staff is helpful. The manager was able to show me how to change out my air filters and even helped provide the tools!

The manager was really nice and very helpful and explained what we needed. Thanks Jose!

Definitely not great, usually pretty ok. But sometimes youll have multiple employees attending one customer (lack of training) trying to figure something out and the manager in the back aisles doing inventory while multiple grumpy customers are waiting 10 minutes in line (lack of customer service). Why is this ok? Id love for someone to explain to me why taking care of inventory is prioritized of getting customers out the door while theyre still happy about stopping in.

They are starting to get their auto supplies back in stock again since the Covid-19 shortage of everything.

The customer service was good, just one person helping everyone, but managed to get things done.

Is a good location to stop by and get the parts you need. They do help you to get what youre looking for.

Things are easy to find and staff very willing to help

AutoZone is the local faithful parts and mobile supplies store. The employees are always helpful with any questions and quick diagnostics.

Good customer service!😁

Great customer service from the manager on duty ... Thanks for your help

Great customer service provide!Bought new wipers for my car and they even replaced them for me..

Clean, good size and items in stock, customer service is good during my visits there.

Great place to get parts..neat..orderly...prices are lower than advance..

Brektee, a female employee helped me with my starter . I had an amazing customer service experience because of you. You went above and beyond what is expected. I want to applaude you and your management team for hiring someone like you. Thank you

Typical auto parts store. If there are more than a couple of customers, it may take some time to get out of there. Seems they have the employees to handle the small volume, they just dont do it well

Usually have what I need just wish it was a little faster

Great service. My questions were answered quickly and was shown to my parts for purchase.

Friendly service. Knowledgeable

Update to the last post. After 33 min of being on hold someone picked up the phone and just hung up. I had to call back where they put me back on hold so I hung up and called again and told the person of what happened. This is the part where they tried to help me out but the other thing was is that they didnt have the part I needed. Waste of time with this store. I dont mean no disrespect to the people that work there but the store is just trifling

The staff is incredibly rude. Customer service is horrible. Went in needing a part for my car and the woman I spoke with didnt not even care about helping me! She was unknowledgeable about the parts, claimed they didnt have it which is fine but when I asked for a recommendation for where to go she told me to just Google it. Very careless, very rude, just go to another location they are not even worth the time or energy.

Unlike other branches, I feel the waiting time is less in here.

I had to take 1 star because the battery i dropped of this morning, was supposed to be tested within 30 mins to an hour. However, when I returned 2+ hours later it had not. 4 stars because despite not having the test completed timely, I was taken care of with a replacement battery in about 10mins.

Commercial Dept are on top of their game, very helpful and they move fast

Very good people and very helpful

Professional staff all were friendly and knowledgeable of their products and services..... I even got a rebate

Just looking for a close location to get some supplies for the auto. I shop at AutoZone often and there are several around the Washington DC metro area.

Great staff and great service as always.

Good auto parts store. Help is a little slow waiting on. customers

The employees helped me fix my sunroof that had been jammed open. Incredibly helpful and polite staff!

This place is a lyft drivers best friend!

Terrible customer service. If you need any assistance with your car (battery change, light change etc) dont worry this place doesnt help with that

Very helpful and friendly.

Knowledgeable staff. They stand by their parts

Convenient but service needs improvement.

Steve and crew are on point. I go on a regular!! Aint nothing like going home and got the wrong parts. They gonna ask, the question you need to know!! So, bring the information on vehicle.

Tried to replace truck battery, the battery that I requested was not instock at this Laurel location. I was then sent to the Beltsville store.

Very busy but staff was super helpful

No way, this is the worse autozone, every time i come here i waste a bunch of time today is november 2nb 11:44 am, 4 employees behind the counter and only the one red shirt helping customerThe others are no help, no knowledge and no sense of customers relations, if you dont like your job you should look somewhere else never seen anything like it ! You dont even deserve one star !What do they get pay for, cause everytime, only one guy can help, only the red shirts should be managers!Learn my lesson will never come back again!At least their hands are clean!!

Awesome staff, Very friendly!

If could rate lower i waould have waited 2 week for a refund. Manger is rude and say he is doing all he can then hangs up managers name is Olaf

Nice store, organized, decent prices, helpful staff.

Nice store, staff was willing to help.

Good parts, good prices .

Just picked up some oil. Very friendly and fast service.

Convenient place for auto supplies.

Good store with customer service.