I purchased my new vehicle from Lithia as an out of state buyer. I worked with Sebastian the entire time. He was very accommodating, sending me pictures when I asked, and even FaceTimed with my wife and I. Since I couldn’t see the vehicle in person lots of questions were asked and he was always very responsive, even on his days off. When I flew out to pick up the car, Sebastian even picked me up at my hotel. The vehicle was as described and they were quick to finalize paperwork and get me on the road. It was washed and gassed up ready to go. Great experience and I wouldn’t hesitate to buy from them again.

The Nissan folks and especially David Moore were so helpful with our car purchase. He found the exact car I wanted, even though the car had to be delivered from another state. He was enjoyable and easy to work with. He even helped arrange after-market seat heater installs for us.Excellent service and excellent car! Thank you David!

Just bought our first new car a Nissan Rogue and couldnt be happier. The sales crew was amazing. Thanks Ryan and Russ for making it a pleasant experience. We will be back later when its time for a pickup truck

I showed up and Russ was super helpful! Helped us get into the truck we wanted and kept fighting for better rates! I mentioned something about tires not looking the best so he helped me out there and got some tires rolled into our deal. This place is great they really want to help you.

Not your typical dealership experience. The team here is amazing. I flew in from Seattle to pick up a used vehicle and David Moore went out of his way to pick me up from the airport 25 minutes away. This wasnt even for a new vehicle! Outstanding customer service and not trying to sell you stuff you dont need. Everything was completely transparent and the buying process was super easy. I highly recommend these guys!

The experience dealing with the staff and Lithia NIssan of Bend was exemplar and Id go back and recommend them. Specially David Cobb, in sales, who went above and beyond to help my family. I dont expect much out of car sales, and now the placed the bar higher. Thank you all, Logan

The most frustrating experience, after several attempts without success, is being unable to have a real person answer the phone. It is so much more time consuming to hold in hopes of someone answering and then to have to resort to go on line and discuss the request for an oil change when a simple call could have taken, all of if not less then, 5 min.I realize the staffing issue is a problem and patience is required. However, I would recommend a revised voice message that would advise the caller the options given their situation rather than wait for a real person to speak to. It never happened..........not even after 15 minutes of waiting.

Sebastian was a good salesmen. Sebastian fought hard for me to get a deal that I was comfortable with. I feel like I made the right decision thanks to his actions he took for me. Furthermore Stephen was a charismatic financier and was lovely as he guided me through the final paper work. Also Neida was very knowledgeable and kind.

David Moore assisted me in the service department and helped me work through some issues. He was super helpful and extremely professional. I really enjoyed working with him and will come back again to this dealership in the future

Scout and Steven were an absolute pleasure! They both made sure I got everything I needed and more, while staying within my budget. Great guys, would definitely recommend.

David and Ryan were very supportive. I truly felt that they had my best interests in mind. As a single woman, and first time buyer I felt safe and comfortable while working with them to get me a much needed new vehicle. Plus they were funny.

Went in to Nissan recently to purchase a vehicle. I was greeted immediately by a friendly sales rep Russ Jarvis. He was respectful, knowledgeable, very friendly,, patient and never pushy. Great customer service! He helped make the vehicle purchase one of the best experiences Ive ever had! Highly recommended them!!Thank you! Love my new Rogue!!

I emailed Nissan of Bend about a Subaru. And sebastian didnt hesitate to reply back and had a great conversation and before you know it I was on my way to Bend to buy a Subaru from Eugene. Thanks to all. Go Pack Go 😄

David Moore greeted us in the lot and we gave him a list of our needs in a vehicle. David worked with all of our needs and approved us for the best vehicle I have ever owned with an amazing warranty!! I am soo thankful I was referred to Nissan of Bend and I will continue to refer anyone looking to purchase a new or used vehicle! Amazing customer service and the atmosphere was welcoming and felt like home! Thank you David Moore and Team!!

The sales team we worked with is amazing! David Moore, Jehome and Steven Brown were wonderful to work with, very flexible and accommodating and they got us the best deal on a beautiful truck! Our son is going to be on the market for a vehicle soon and we will highly recommend this team! Thanks again for the best car buying experience, guys! Youre the best!

NOT PUSHY at all. Gave me almost exactly what I wanted for my trade in value. Neida and Ryan were so pleasant to work with. They made me and my wife feel very comfortable. After having a negative interaction with Jeep Chrysler Dodge, I knew I only wanted to work with Nissan. I would highly recommend anyone to get a vehicle from them. Next time my wife or I am in the market for a vehicle, we will do what we can to purchase from Nissan in Bend.

My wife and I just recently purchased our new to us Tacoma, and the experience was great. The salesperson, Scout, was phenomenal, gave us an absolutely smooth and low pressure buying experience. Thank you.

I don’t have enough good things to say about this dealership. We worked primarily with Scout (sales) and Russ (finance manager) and they went above and beyond for us! They pulled the vehicle we were looking at and we took it for a test drive. Absolutely loved it and started the process. It was quick, easy, pressure free and all around enjoyable. They worked very hard for us and gave us an awesome deal for our trade in and got us a great apr, along with some extras we added in. We couldn’t be any happier with the service and support we were given. Every body in the building was friendly. We will definitely be back next time we decide to purchase another vehicle. Thank you so much guys!

I recently purchased a vehicle from Nissan. What an amazing experience. We called to see what time they closed and David Moore was kind enough to ask us what car we were looking at. He pulled it forward and waited for us to come down and take it for a test drive at 6 pm when they close at 7 pm. The next morning they worked on getting me approved for the car. Which they did while I was at work. Told time spent at the dealer ship was 1 hour to test drive the car and sign the papers. Easiest car buying experience we have ever had. I would recommend buying a care from them. David Moore, and the finance guy, actually everyone who helped was amazing!!

I went back for my second delivery with David Moore. It was nice to have a chance to ask questions about the car and to know David is always available to for answers. I also looked into an all-weather protector for the trunk but it seems Nissan doesnt make one as yet. I dont like carpet in a trunk, even one with various levels.

You guys have the best staff. David Cobb was my salesman and Steven Brown finance person. David came all the way to Prineville to drive one of the two cars I was trading in for one vehicle. Poor shop guy drove with no A/C when it was 107 degrees out, all the way to back to Bend and ended up laughing about it later. I felt terrible because I didn’t know it wasn’t working. The finance manager Steven Brown came over shook my hand and knew about the deal I came to make that day!! Steven was great about keeping me apprised of how long it was going to be before he could bring me back to sign papers. He was personable and made sure I was happy with the deal I was signing for!! I drove away with the Murano I came for… The thing I want to share because it was so unusual was… Your staff were genuinely happy (July 3rd working a holiday weekend even) and they seemed to love their jobs. David Cobb had waited patiently (a month) and was great at getting me the deal for the car I really wanted and was happy walking away with! Great team!!! Hands down the best experience Ive had in a very long time!!

We recently moved to Bend and have needed our cars serviced and attended to. The service manager Zack has always worked hard to schedule us in as quickly as possible, and to exceed our expectations by his knowledge and help.

Today I purchased my first car that wasnt 20 years old. Mr. David Moore helped put me into a 2016 Ford Fiesta. David stayed late for me everytime I came to the dealership and spoke to me man to man and never made me feel pressured. Im a happy customer and their whole team is great, would recommend.

David Moore helped me purchase a vehicle, I liked that he was really helpful and nice. He was also dedicated to helping me find the vehicle that I wanted. Definitely recommend him!!

I liked the staff. Dominic was my salesman. He made the process very easy for us. He was very helpful and knowledgeable. Ryan the manager was great to work with, very friendly and helpful. They all did an excellent job helping us get our new vehicle

Went in at the beginning of March knowing what I was looking for but extremely anxious as to how the interaction would go. Before my boyfriend &I made it into the building, we were greeted by Scout! He was exceptionally helpful with finding the perfect Nissan that fit our expectations! He listened to all of my focal points, &applied them to find me the best deal for the vehicle I was looking into! He helped us manage getting the vehicle in our monthly payment bracket, &was insightful on future plans regarding a vehicle for my boyfriend as well. Scout gave me the best, quickest &painless service I could have asked for walking into a dealership with as much anxiety as I had originally.

We worked with David Moore and had a very pleasant experience. He got us into the exact truck we wanted, with the payment we wanted and a great rate. No haggling back and forth which kept it a low stress process. Thank you!

Really appreciated working with Brahm. He was straightforward, efficient and helpful.

Scout and the finance manager Steven did a great job and fast getting me and my husband approved,, Love our new car 😁 Thanks Guys

Always a pleasure going in and they always take care of all needs I have without hesitation! I am very blessed to have bought my car from this amazing dealership!

Bought two vehicles at Lithia Nissan this weekend. Thank you Russ for being an awesome and patient sales representative and thank you Ryan for providing a comfortable environment and great deal! Highly recommend!

Showed up not knowing what to expect and were pleasantly surprised by Russ Jarvis! He was extremely patient and helpful while we went through the car buying process, and took the time to get to know us and answer all questions. He was honest and not at all pushy, which we appreciated very much. We left very happy and with a car that is the perfect fit!

It is really convenient to make an appointment to have my car serviced and be able to drop it off and get a ride to work. Get a text that my car is done and get a ride back. Cant be more convenient than that!! Thank you -

If there were more than 5 stars I would give them more. Through work we get lease vehicles as a benefit so we have had to work with many dealerships through the years. Smolich Nissan was absolutely amazing with their customer service. They were very accommodating and even filled the car up for with gas for us. Wheter you are looking for a new car or need service, I strongly strongly strongly recommend them.

Russ did a great job and was so easy to work with. Not the typical hard sales guy. Just a knowledgeable and easy experience when we bought our truck. Would highly recommend!

Five Star Service! I worked with Russ Jarvis on purchasing a used Jeep Wrangler. I simply cant say enough good things about Russ, or the dealership. From start to finish, professional, honest, caring....above and beyond customer service was provided! I would use Russ Jarvis and the dealership again for any future car purchases or required service.

David Moore was an invaluable help to me, took me seriously when other dealers wouldnt, was patient with my anxiety and delivered my truck to me in Bishop, CA. If you can work with him on your purchase, youll be better for it. Highly recommend talking to him above anybody else.

The most painless and seamless purchase of a vehicle Ive ever had. Bought a 2013 Ford Focus. David Cobb, Jeremy (sales manager) and Steven, (finance manager) were all great to work with! Will recommend Lithia Nissan again. Thank You!

First visit. Professional staff and my car was well taken care of.

Easiest car buying experience of my life, Scout was awesome!

Sold my 2015 Titan Pro-4x with luxury package to Smolich. They gave me a fair deal for a great truck. Easy to work with and they dealt with my tight schedule. They put a lot of effort into making sure a vehicle they buy is in tip-top shape.I previously had this truck serviced at Smolich and they were knowledgeable regarding transmission maintenance (drain and fill never flush.)

Great experience with Dave Moore and Jerome Catalla. I worked in the car industry for a few years and the sales industry my entire life. They did real good at showing trucks and letting drive them around. They were easy to work with from start to finish. Steven the finance guy also made it a simple and pain free process... I highly recommend Nissan of Bend and Jerome and Dave... My truck is exactly what i was looking for and they did go above and beyond for me.

I have two words for you. Absolutely Amazing. The customer service shown to us by David Moore and Steven Brown was beyond amazing. Never felt so comfortable purchasing a car. They were both so personable. This was an absolutely amazing experience. Thank you so much to you both!!

They were very friendly and professional. They didnt really fix the map issue, but he took the time to show me how to connect my phone map to my car. They did fix the moon roof issue.

My experience buying a car with Neida Terrazas at Smolich Nissan was a pleasure. She is an excellent saleswoman, the process was painless, professional, and she really worked with me on a very fair deal for all. I Highly recommend Neida Terrazas at Smolich Nissan.Marc Schlatter stepped in and handled the financing and the final sign off. They really aim to please, and Im a very happy customer. Such an excellent crew top to bottom. Id buy from them again in a heartbeat. Thank You!!

Cant say enough about David moore and his team at lithia nissan. They made the process of buying and shipping my titan to hawaii so easy and without a hitch. Thanks for making the purchase a worthwhile experience. David is the man and will definitely be doing more business with these guys in the future.

What an amazing experience I had with my salesman David Moore. He was courteous, honest and most of all very professional. He went above and beyond what a salesman needs to do. Anything that I asked him to do not only did he make sure that I was taken care of but he also followed through to make sure it was done. The greatest attribute of David Moore in my opinion is he is GENUINE! If you are looking for a new or used vehicle I recommend that you go to Lithia Nissian of Bend Oregon and see David Moore he will take AMAZING CARE of you. You will not be disappointed!

I bought a car from Lithia Nissan of Bend in early August. I live out of the area and began communicating with David Moore and Ryan Russell regarding coming out and looking at it. Overall, the whole experience was really great and painless. They heard my concerns when negotiating the price and offered a few make goods that really sealed the deal for me, including some cosmetic tweaks that made the car look practically brand new with a killer paint job. The team over there was pleasant and went above and beyond to get me what I wanted. Definitely recommend!

Zack is a nice guy. Could have used some help though.. he was working by himself in the service department. I stood in line for 30 minutes even though I had an appointment.

Russ and Steve were both excellent to work with! Russ was working with me an out of State buyer and communicated very well. Took extra pictures and researched additional information that I could not obtain long distance.Steve in finance was a pleasure to talk with. Great guy with an incredible story! I dont believe you will be disappointed if you purchase a vehicle from these guys.

We had a fantastic buying experience all around. Neida was our sales person and we got great vibes from the start. Throughout the entire process she was knowledgable and helpful. We needed to buy a truck for our new trailer and were deciding between a Titan and a Ram. I was hoping they were able to cross sell since the dealerships have the same ownership but unfortunately that wasnt the case. I planned on us just driving a used Ram to compare as my husband was already liking the Titan so much but Neida was a rockstar and suggested we go over and drive a brand new one just to be sure. She found us a great sales person over there (Ill be writing a review for them next) and told us she would be there if we had any questions or wanted to look at the Titan more. We spent a lot of time driving multiple models of the Titans and Rams. Never once were were pressured which was such a relief as it was a big/expensive decision for us on which one to choose. We ended up taking time to go to lunch and then ultimately went back and bought the Titan XD on their showroom floor. The process was easy and upfront through everything. I was surprised to even find out that they had someone who can do leather reupholstery, which we decided to do as the truck we wanted was missing that feature. When it was time to sign finance paperwork, Russ was such a pleasure to speak and work with. He was funny and knowledgable as well, turns out we were even from the same area previous before moving to Bend. I cant thank everyone enough for the great car buying experience. We had some tire issues with our new truck and even that has been a wonderful experience.

David Cobb was great to us! Very helpful and got all the information we requested in a timely manner. We feel like we got a great deal!

Great customer service. No hassle. In and out. Scout was great to work with and very responsive prior to my arrival.

David moore was amazing as well as the rest of the staff

I try not to write a negative review for anyone unless its a really bad experience and if Im worried for others. I am currently driving my fourth Nissan. I love Nissan. Until today, Ive never had the intentions of driving any other brand. And because of today, we will not be buying locally, which we always try to do.When we were first approached by the Nissan salesperson, he stepped back and took his mask off - we were inside. I told him right away that we needed him to put his mask on if we were going to stay. He told us he was 6 feet away, but did put the mask on.When we went outside he kept taking it off, my mom and I kept backing up. It was interesting. The two manager-looking gentlemen in the front office had no mask on, which wouldnt matter if the other associates werent going in there and out.There was another salesperson on with two clients who had NO mask on and his clients had NO mask on. Im sorry to say, we will not be back to Nissan of Bend. Their disregard for the seriousness of this virus is very alarming. Perhaps #oregonosha will know if this is acceptable or not.Still love Nissan the product, but this dealership will not see us again.

Routine oil / filter change completed quickly and efficiently Customer service was courteous and pleasant.

I bought a 2016 Ford expedition for there asking price of $29000.00 they told me my trade was only worth $2000.00 after 30 min we got them to go $3700.00 they said it was going to start taking out of there profit .two days later they put my trade up for $12200.00. There was plenty of room in this deal for them to profit without taking advantage of me. But they chose to do so anyway.

David Moore was the sales agent who took care of us. He was very polite and friendly. He also answered all the questions we asked and offered us a great deal for our Nissan NV 3500.We also had a great experience with the rest of the staff who worked with us. Thank you Nissan of Bend!!

The people that I worked with in buying this car were terrific. The paperwork went smoothly. I audit car dealers in California for compliance with CA state and Federal laws. This dealership is awesome. I only wish I could go there for service for my Rogue

Lithia recently acquired this dealership. When I went to pick up my car, the price had more than doubled from previous visits. The service writer did not take the time to review the history of the vehicle, or advise that a substantial increase in prices occurred. When I asked to talk to the store manager, he was of even less help. Not concerned about my experience, only interested in telling me how great Lithia is. I am going to be purchasing a new car in 2021, and will not be considering Nissan.

Nissan of Bend are awesome to work with. Dominic Clanin and Steven Brown took very good care of me during my car buying experience. Very easy to work with and very professional. The whole experience was very non stressful and they stayed late to accomodate me. I absolutely love my new car and I highly recommend Nissan of Bend. I will definitely go back to them when looking for another car. Thank you Dominic and Steven for all your help. It was worth the drive to Bend from Portland.

Service tech had excellent attention to detail when servicing my 2015 Xterra. Thank you.

Everyone at this dealership is extremely helpful and welcoming, especially Russ. He continually went above and beyond to ensure we had a good experience and addressed any questions we had.

Couldnt find the part to order from them and was told to get it myself and they would put it in

David Moore and Ryan were great to work with. They were thorough with the information provided on the select model that we had our eye on. I would recommend them to help you.

During these crazy times with Covid-19 restrictions, even though we had to keep distance and wear masks, I felt like it was a wonderful interaction. All my questions were answered and the process went very very smooth and quick. Great customer service. Thank you.

Had a new tire put on my 2019 Titan. And we also bought a 2013 Altama.

My radiator overheated and blew on my second trip while I was selling my home & moving my family from Montana over the summer while pulling a 20 trailer. Nissan Lithia of Bend fixed my radiator, took care of miscellaneous recalls, and had space to park my trailer. Everyone was understanding and helpful while working through my situation, covid, fires, etc. and took great care of me while I ultimately had to make arrangements to fly back to Montana, pack, and move 2 more times! They worked with me while we waited for our home to sell, had a friend move my trailer to Salem, and then transported my truck to me in Salem (the head gasket is blown and I plan to rebuild the engine myself). Im greatful for their understanding and all of their help.

They were fantastic to work with. Everyone was pleasant and friendly. They patient and not pushy like I’ve experienced in the past. Definitely my go to dealership! Thank you

Very easy-going-no-pressure sales team. Super glad to see that you partner with local and Oregon State lenders keeping our dollars local and in the community. Easiest car buying experience Ive ever had! Thank you David and Marc. you guys are terrific!

Made the drive from Yakima to Bend. Would do it again. Great sales team. No pressure buying. Fair negotiations and pricing.

Had a couple of updates to be done and a lube, oil, and filter to do. In and out in a day. Friendly, expedient, and helpful. Add to their service a great car like my 2019 Altima SV and you have a great combination.

Meand my wife were so pleased with the service from Dominic Clanin and Steven Brown, they were very professional in all respects. They made buying a vehicle so comfortable and highly recommend there services Thanks again and we appreciate everything. Bob Niles

Scout was great at asking the right questions and getting us the truck we wanted. Thank you do much Scout.

If you are looking for any truck go to my good friend David Moore he is the best salesman in the place he truly cares about his clients from start to finish he is an amazing person and he is amazing at his job thank you David Moore

I bought a 2020 Frontier and felt everyone at the dealership treated me fairly and honestly. It was a good experience.

The easy no pressure buying experience Russ Jarvis listened and worked towards finding the right vehicle for me and arranging things through my schedule I was very impressed with the easiness of talking and working with him 100/100 recommendation.

We had seen a new Nissan NV in their online inventory and decided to go see it. We were coming from Eugene and had already visited several dealers in Eugene and in Portland looking for the perfect vehicle for our family of 6 that could also pull an RV. We are so grateful for the increíble service we received at Nissan Lithia in Bend. In ALL our previous experiences with dealers we felt pressured and pushed to make a decision and the price and deals they offered were given to us in a give and take game, very unpleasant. Here in Bend we worked with David Moore, he was very open and sincere from the beginning. He answered all our questions and we felt right away that he would give us the best deal that he could give. To make the story short we completed the whole process the same day and got our van at an amazing price and interest rate! Steven Brown was amazing also helping us with all the paperwork. What a great team! Wish all the car dealers were like Lithia Nissan of Bend.

I had an excellent experience with David Moore from Nissan of Bend. I did not feel like I was being pushed to make any decisions and the atmosphere was very professionally yet relaxed. They were honest and patient with our vehicle needs. Ive always had negative experiences from dealerships in the past but Nissan of Bend changed that for me and it was refreshing. I drove away a very satisfied customer and I would reccomend seeing David Moore for your next vehicle purchase. He will not let you down!

Kyle is AMAZING! We appreciate the work he did on our Nissan recently. He was patient with us and walked us through all the work he did. Hes a great trustworthy mechanic.

Had a tremendous experience working with David Moore here. He was kind, fun to work with, and made me feel both comfortable and confident in my purchase.

Great crew fast service and honest and no bs and Dominic Clanin did a great job and is a great salesman

If you are looking to buy and dont want the typical pushy salesman or overwhelming car buying experience,ask for Russ Jarvis. He was so friendly and down to earth. He helped us find exactly what we were looking for and went above and beyond to make us comfortable. Charles found the financing that was perfect for us . I cannot rave enough about how great they both were and how they went above beyond. Definitely one of the best experiences we have had buying.

I had a check engine light come on while out in the desert miles from the nearest services. Not wanting to break down that far from emergency help I drove 100 miles to this dealership. They got me in immediately to fix the problem (clogged extractor filter & canister from the desert dirt). Greatly appreciated their quick response to make room for me in their busy schedule.

I went in looking to get a new car. David and everyone there was so helpful and they made it so easy! I’ll definitely be going back to them when it’s time for me to get another car!

Im definitely not buying a car here. I thought the salesman Ryan Shinn was rude when he told me good luck buddy. In a sarcastic reference to the trading value of my car. Pretty sure I make more money than him and his roommate mom combined so he should be calling me sir. But regardless even if a bum comes in and applies for the most expensive car in your lot you should say Im sorry sir we cant help you...or nothing at all if you dont have anything nice to say then dont say it. Should treat your customers with a little bit of respect 🤔🤷‍♂️.

I will never buy from Lithia again.I have spent around $250,000 - $300,000 worth on vehicles all from lithia dealerships within the last 2 years. 10+ vehicles I have bought from them. Well after yesterday, I don’t think I will spend another dime with them ever again. In fact, I am so disgusted and feeling betrayed that I am going to cancel my warranties, lifetime oil changes and just sell or trade the vehicles I currently have that I got from lithia to a different dealership. Why? $5,000 measly dollars. I’ve watched lithia make more than that off of one vehicle that I traded in to them, but when I need them to help on a trade in ONE TIME? Nope they could care less. All they care about is how much money they can make off of you. I wish I knew this before I gave them so much of my money. I have $100,000 worth of vehicles RIGHT NOW that I have purchased from them...but they can’t help with a tiny amount of around $5,000. If lithia nissan wants to make it right, they are more than welcome to and maybe I will reconsider my rating and if I’ll buy from them again. Until then, this review will remain on here for everyone else to see how you treat your loyal customers.

We had an amazing experience today working with David Moore and his team! They got us the perfect car and we enjoyed the experience immensely!

I had Chevy Trail Boss, Toyota Tundra Trd Pro and Ram Rebel in my top 3. Nissan wasnt even in the consideration. I woke up one morning thinking how could I make a true unbiased decision if I didnt drive all of them. So we went to Nissan and I was fully expecting to not like the Nissan Titan Pro4x at all. I submitted my information through their website and within 12 or so hours I received a response from Russ Jarvis. He called me and we went through some basic information regarding what I was looking for. He wasnt pushy or impatient over the phone like I have experienced with Robberson Ford, Lithia Chevy in Bend or Lithia Ram in Bend (They were both Smolich at the time) He asked the right questions not treating me like I was money on the other end. I called him a couple days later and set up an appointment to meet him ( this is how I do it. I contact the dealership and make sure someone is available to help me. Instead of going in and randomly talking to who is in the parking lot). Russ greeted me and my wife at 0830 in the morning Christmas Eve with what I think was a smile (mask on) Had the vehicle we spoke about already cleaned and present up front. Took a test drive and my wife drove it as well. Got back to the dealership and we spoke some more about the Pro4x. He found a vehicle in stock which checked off every box i wanted in a truck. The thing still had the plastic wrap on it from the delivery. And I couldnt believe what happened next....we started the process of purchasing a Nissan Titan Pro4x! The amount of time Russ Jarvis took to find out what we wanted/needed, how he treated myself and my wife with respect as PEOPLE not as someone who was going to boost his numbers. Russ even was willing to purchase food when I informed him my wife was getting a bit HANGRY! I was then surprised by Ryan Russell (General Sales Manager). He came and introduced himself like we have been friends in a past life. He spoke to me and my wife like we knew each other! Again that Respect thing keeps coming up. He presented us with numbers of which we spoke about instead of overinflating everything (HONESTY) We then met Steven Chipper Brown (Finance Manager) and again pleasantly surprised by how friendly he was as well! Very kind and supportive in the finance office which can be a stressful place to be. Not here.It matters how you talk to people. It matters how you treat them. It matters when you make their needs your needs. Thats why I will 100% will be recommending Lithia Nissan of Bend to everyone. 100% will be going to them for accessories, parts, service, etc. And will 100% be going back when its time for another vehicle.

Shout out to Russ for being so fantastic! Car shopping can feel stressful at times but Russ listens and tries to find the best fit for you and your budget without putting pressure on you.

Absolutely amazing service and communication.

Based off just their service center I would give them 5 stars. Great, fast, friendly service center. Very clean and you can visibly see them working on your vehicle. Inside waiting area is clean and stocked with free snacks and coffee. Showroom is large and bright.

They were so nice! Neida is very helpful and knowlegable, she gave us exactly what we were looking for and took the lead on the paperwork to streamline our experience . All in all a very smooth and painless transaction . I endorse the team at nissan!

So happy with Smolich Motors! Great sales staff. Fair and honest dealership. Ask for Cody--wonderful guy. They went out of their way to make sure I was happy with my 2012 Nissan Rogue. Had chipped windshield--replaced with brand new one! Great follow-up to make sure I was satisfied. AAA+

After rearranging some of my monthly finances I decided it was finally time to upgrade my 2006 Ford Explorer for a 2016 Ford Explorer. So over 2 months ago I purchased this beauty, it was going to be a surprise to my kids, however Lithia Nissan of Bend (whom I purchased it from) told me that the AC lines needed to be repaired and that they were going to take care of it for me. That sounded great to me. What car dealership ever tells you about a problem a car has after you sign the a is paperwork then offers to take care of it... none ever lol..So I was really impressed with their integrity to say the least but there was a small problem, the part was on back order for 3 weeks! They gave me a loaner car in the meantime. 3 weeks came and went and the part got delayed another 3 weeks... then 3 weeks went again and the part was delayed yet again. So I found a local place that could custom make the part and they got to work. Once the part was fixed and installed 2 weeks later they find that a seal was bad on the new part! Omg really? This is just crazy at this point. So they did it all over again and yet another week or so later I finally picked my car up and brought it home for the first time after owning it for over 2 months. I highly recommend @bendnissan to anyone that is looking for a new car. The staff has proven to be trustworthy and integral. The sales man that helped me is David and the sales manager is Ryan. They are both upstanding gentlemen..By the way... I still pulled off the surprise for my kids! It was probably the longest Ive ever held in a secret like that 😆.

Service techs took care of me right away. Work got done in a timely manner. Waiting area and snacks and restrooms were available. Service people were very friendly. They recognize me and give a warm greeting. Their work area is always spotless.

Great experience buying my car. Pleasant salesperson, no pushy sales tactics and very knowledgeable.

I selected met expectations rather than exceeds expectations because Andrew Sheridan and his staff provide what I expect, superior service. A service department is only as good as its supervisor and, in my case, that includes Dan, his assistant, and your service technician who performed the work that was necessary. Whether my vehicles need simple oil changes or more complicated service I know the work will be well done.I am also mentioning Luke who manages the the parts department. Often times the individual who ensures parts are available is neglected. He has assisted me several times over the years.

Brandon and Billy in the Quick Lane were both super great to deal with and gave me an honest assessment of my trucks issue. Really nice to feel like the techs actually care about getting my rig fixed properly! 11/10 will keep coming back!

Sales staff were professional, friendly and thorough. Pricing on the vehicle was reasonable. They emphasized they were available for any support I might need with my vehicle in the future.