The wife and I recently bought two XT4 recently from Cadillac of Bentonville. Love the cars and a very positive buying experience, as-well. Yesterday I took my car for a service. It was the most peasant car service experience I have ever had since driving. There wasn’t any stress, the service people handled and cleaned my car afterwards. Customer-facing service person Brooke was super friendly and communicates updates as the car is being serviced. As of yesterday I am a big Brooke fan for her awesome customer service.

Excellent communication. Great friendly service. Very professional. Highly recommend.

Just purchased a CT4 and I love it. Got a great trade in price for my CTS. Steve Murray has been my sales person 3 times and each time it has been a very good experience.

Great experience, as always. Thanks for the great experience!

My wife and I love her new XT6! Ty and Mandy at Cadillac went well above and beyond to make sure our experience was exceptional.

I have nothing but good things to say about Superior Automotive. My salesman Jacob Hostetler was easy to work with and was very responsive. Most of the car deal was done through the phone. The management at Superior gave me a great trade in value and was willing to work with me on achieving a desirable payment for a nicer newer vehicle.My good experience does not end after the sale although. I had engine issues a week after I bought the vehicle. I expressed my concern to the dealership even though I waived all aftermarket warranties. There was no questions asked regarding repairing my preowned vehicle. They fixed the engine correctly and efficiently at no cost to me. I would recommend Superior to my friends and family because it is extremely obvious they care about their business image, and giving every consumer a desirable car buying experience.5/5 stars

Gave me this magnificent vehicle to drive while they worked on my CTS. Boy this is a Paul Bunion vehicle if i have ever driven one!

The staff is welcoming and friendly, service was great. What more can you want.

Fast process, no hassle and the vehicles are reasonably priced. I will be back.

Not a good experience with this dealership. The salesman made promises that weren’t kept. When we got the car back from the service they did do, it hadn’t been cleaned. Have tried to contact both sales and service about the remaining issue. Service didn’t call back, and sales seems to think there’s no issue.

Received great service. Got my rim repaired and a tuneup. Check in rep was not satisfied with quality of rim repair before I was called to pick my car up contacted the outside source to come back and check it out then called me to let me know would be a little longer before my car was ready. Really appreciate that I did not have to be the 1 to point out quality of rim repair and that rim was perfect when I picked up my car

Friendly, efficient staff.

The tech and management I interacted with were both highly detailed, thorough and impressively knowledgeable given that my job was a delicate one. Friendliest shop I’ve dealt with in NWA.

Great experience! From the Salesmen to the Shop I love these guys! They take good care of me. I willBe a loyal customer forever!I just bought a new Cadillac! I love it !!If you havent given this dealership a try you should!!!

Love the quick service and overall they were great at taking care of my car service!!

Got an oil change and they gave my car a minor detail as well very clean!! Will definitely come back!!!

We went for a simple oil change and had an amazing experience. We needed a simple question answered about our car and the service team outdid themselves getting it answered.

Contacted the dealership by email and made an appointment. Salesman would not give an answer when I asked what there best price was. He did state that he would not miss a sale on price alone. We test drove the vehicle and when we pulled up and met the salesman one of his buddies pulled up and started asking about the vehicle. When we got inside we made a very reasonable offer. They would not come down $1. So, the salesman DID miss a sale solely on price. There just happened to be another person waiting to look at the vehicle. We were told it would be sold tonight. It did not sell and sat there another 3 weeks. It seems that the salesman tried to play us. I would not recommend this dealership.

GREAT PLACE FOR ALL SERVICE NEEDS

Great people to work with. Would buy from them again.

As usual, a fantastic experience! Highly recommend.

Fast and reasonable. Possibly my best dealership experience. Tyler and the crew were very attentive, offering maintenance suggestions as we are new to our Cadillac. Great service!

I took my car in for general maintenance with an appointment at 10:00. At around 1:30 I called to see if it was ready since no one had called yet. They said they would call me back with a status. No one called me back. At 230 I went to the dealership and they still were not done with the car. That was 4 and 1/2 hours which I thought should have been plenty of time since I did have a 1000 appointment. That is the second time I’ve taken my car there and it was not ready in a reasonable time, the 1st time was over 5 hours. I will not be back nor recommend you to my friends and family!!!!

Great service

Service writer Angelina was carrying and listen to my explanation of the problem went out check the car herself. And the service team spent several days sussing out the problem. It seems to be fixed this time around. Thanks

I feel so taken care of today. I feel like they really listen to my concerns and we worked out a plan that was best for me. !!! Will always come back. Ask for Tyler he is so helpful!

Historically we have had great experiences with Cadillac but recently have noticed the customer service has deteriorated a great deal. Poor interactions with the service department, a distinct lack of effort in customer satisfaction, and condescending attitudes from employees ensures we wont be doing business with them in the future. Recommend staying away if youre looking for a concierge treatment or a dealership that puts effort into retaining future customers.

Got a great car for a great price. Salesman was extremely knowledgeable and explained every gadget that car has and it has a lot..

Great staff!

After looking at the BMW and the Mercedes, we decided to check out the Cadillac. The moment we entered the dealership, we were treated like royalty by Ken Porter. Ken was very knowledgeable about the cars and used no pressure tactics. We are so pleased with our new XT4 Cadillac and the services that the dealership offered to us, from getting our license plates and registration to free car washes. We are so pleased that we met Ken. He was so positive he could get us anything we wanted, and he DID. To Ken, we just want to say thank you for making our car buying experience so pleasant.The Bradford’s

** UPDATE **I want to thank Mack who was our car salesman, he helped us find the exact car we wanted, and we did most of it via text or email as Covid 19 hindered us from wanting to go to the dealership. He answered all of our questions, he was always quick to respond and helped get us through the buying process efficiently and quickly. He also lead us to the finance department (cannot remember the gentlemans name) but he was also great and got us in and out.Although our issues in the beginning were a huge pain, I really want to thank Kiefer for all of his help, his willingness to go above and beyond and his determination to get our problem solved. We were ready to give the vehicle back and walk away from Cadillac for good, but thanks to Kiefer we were able to get our issue resolved and we (knock on wood) have not had any other issues. My wife and I greatly appreciate your help and patience.I purchased a new 2020 XT6 for my wife as a mothers day gift, and its been nothing but a disappointment and headache from the first day. The car is 3 months old now with less than 1700 miles and has been in the shop for the same camera issue 3 times. Each time I received the vehicle back it had more issues than when I sent it in. The first time was scratches in the paint and a bent and out of alignment back passenger door. After out most recent trip to Cadillac of Bentonville for the same camera issue we got it back with an out of line front passenger door. I only recommend purchasing vehicles from this dealership if you enjoy frustration, wasting time, and disappointment. Apparently just wanting a properly functioning vehicle is just to much to ask for.

I had a perfect experience at Cadallic of Bentonville. I will drive 6 hours again to make my next Cadallic purchase.

I have been very impressed with the level of customer service here. A shout out to Rusty, Nick and Ken who have looked after me since I bought a car a few weeks ago. Happy Holidays to you all! - John Smith

Everyone is SO friendly! Service is done well and fast every time, and never pushy about other recommendations. Love going here!

I bought a 2017 Cadillac Thursday and when I got home with it my family noticed several dents and a huge scratch on the front bumper. I hadn’t noticed it at the dealership- I can’t see close up without my glasses- or I wouldn’t have bought the car. I called Ty who sold me the car about it and he said bring it in Monday and we will take care of it. We will see- hopefully they will do what’s right. Why they had a car on the lot for sale without fixing dents and a huge scratch I don’t know. Guess I trusted them too much. Lesson learned

Everyone at Cadillac of Bentonville are wonderful. Ty and the rest of the team always go above and beyond any other dealership I have ever dealt with. Amazing, courteous, professional. They are a wonderful team. I cant say enough about the great atmosphere and customer service.

Jeff and his team are always great to work with. They do a great job for the dealership. This is why all of my service is done there.

Staff was extremely professional and courteous. I was in and out with a loaner almost immediately with no hassle. Work was performed quickly and thoroughly and had my car back and on the road. Bentonville Cadillac is a class act whether its the buying experience or any servicing needs you might have.

Horrible service!! After purchasing a used Cadillac from them, we had A/C issues. The first time they repaired it for $286 which was a discount. The second time the A/C went out, which was due to a botched job, either on their part or a previous owner, I was asked to pay half of the over $1,000 repair. All of this happened in the first 1,000 miles and 30 days after purchase. Not to mention I had to travel over an hour one way for this so called service. I know of buy here pay here lots with better service after the sale than this place!

Great Experience! We buy all of our vehicles from Superior!They have great prices and excellent service before and after the sale.Highly recommended!

I came in wanting to test drive one particular Cadillac model. I met Allison who was very accommodating and we were quickly out on a drive. I discovered that that model was not what I was looking for, but Allisons friendly manner encouraged me to keep looking. Other members of the sales staff made the assist and I found the car that perfectly suits me. I will definitely be back and have already begun sharing me experience with my friends.

Love the service dept of cadillac of Bentonville. Everyone is so helpful and never make you wait long for your car. Even the lounge is TOP OF THE LINE!!! It offers drinks and eats at no cost while you wait. Excellent place!

Havent purchased here, only have had my car serviced here, with that being said Angie at the service desk is amazing and Kiefer the service manager is on top of things and takes care of his clients.

My car was done in one day. I was expecting at least two. Happily surprised.

He service was excellent and the staff was extremely courteous. The use of a loaner was very much appreciated. When we were shopping for a new vehicle part of our decision was based on the service department and how the vehicle would be maintained.

I bought my first Cadillac from Andrew Disney (Cadillac of Bentonville, AR) in 2012 and my second Cadillac (in 2013) due not only to Cadillac performance and quality, but because of Andrew and Ken Porter. Not only did they go, at least in my opinion, out of their way to ensure that I had an enjoyable experience buying my vehicles, but were honest and fair in all respects. I recommend them constantly and will continue to do business with Cadillac of Bentonville as long as they are both there. Ive owned multiple vehicles in my life but have never received a fraction of the satisfaction in ownership and one-on-one relationship I experience with Cadillac, Andrew or Ken. VJB

I couldn’t be happier with the service department at Cadillac of Bentonville. They do a great job of getting you in and out, explain things clearly, and do quality work.

They stated I had my car serviced with them on 12/27. I did not. They ordered parts for my car, and no one has called to tell me they are in. I dont know what they are talking about. Did they service a different car and state it was mine?

Excellent service. Friendly staff. Knowledgeable. Class Act.

EXCELLENT customer service!! They go above and beyond!We had purchased two Escalades last year. We decided to go with the ESV this year and purchased from the Bentonville dealership because of the EXCELLENT service we have received from the service department this past year! They have treated us better than we would have expected and that is rare to say of any dealership! Ty especially in the service department goes above and beyond to make sure we are satisfied customers! For that reason - we did not purchase from other dealers, even though they had interesting vehicles on their lots. When purchasing this years vehicle we felt like the sales team made sure we were happy with our contract - we appreciate that!

Awesome service!

Sorry Not For Me. My Sister BroughtHer Cadillac From BentonvilleCadillac, So For What Ive SeenThe Staff And Workers Are VeryGoodAnd Polite To The Customers.Sorry For The Mistake MadeAnd I Hope My Correction IsNoted.Donald Dink McKinneyI GIVE A * * * * * Rating

Best service for oil change. We will be back.

Always great service here with a friendly smile, too!

Service Department did an excellent job getting things done for me. Great Job

Appointment was easy to schedule, Ty greeted me by name upon my arrival and the service was done quickly.

It is a pleasure to visit your dealership. It is effecient and professional. I always pig out on the snacks

Superior service and friendly faces!

World class customer care with outstanding vehicles!

The Service department goes out of their way to make the process easy!

Great service - love the car wash every time I visit!

Passenger door, after 3rd attempt, still doesnt work correctly

We learned how to fully use the features of the XT5 and the whole dealership was friendly and helpful.

Great attentive staff and facility.

Love the service team at the Bentonville dealership!! Ty, Chris...the whole team! I’ll never own anything but a Cadillac!!

Service department is a bit slow, but quality work.

VIP treatment with a snackbar and hot drinks. Lounge with a tv.

Nathan Palacios, thanks for the amazing customer service during my Cadillac purchase. You spent the time to learn my specific car needs, and even hand delivered my car to my house the next day, and showed me how to work everything, work the in-car wi-fi, programmed my seats and garage door opener!Ive already got #cadittude 😎🚗#cadillac

Great place to buy a car!

Best GM cars money can buy

Nathan Palacios, at Cadillac was very friendly and helpful. Im Luvin my 2017 XT5

Awesome, Tyler in service and Steve in sales are great!

Very customer service oriented

Staff was awesome.

I had the BEST experience ever at Cadillac of Bentonville! Late Saturday night, my pre-owned Escalade ESV (that I bought 3 months ago) started making a bizarre noise. We drove it straight to the Dealership and parked it--putting the key, and a note describing the trouble, in the Lock Box outside the Service Center. By the time I called down early Monday morning, Tammy (the Service Rep) explained that they had already pulled my vehicle around, and would call me back as soon as they identified the problem and solution. By noon on Monday, I got another call from Tammy explaining that my Escalade was finished and ready to be picked up!! And there was no money due...the total cost was covered by my limited warranty! So lucky we found Cadillac of Bentonville! Have had nothing but great experiences with everyone since the moment we walked onto the lot! Definitely recommend this Dealership!!

Friendly, courteous and very competent.

Best Cadillac dealership!

Always friendly, knowledgeable and willing to help

Very good service .

Overpriced Cadillacs and they dont negotiate a good deal.

I just went and got my car washed

Good service.and kind.people

Vey good service but little expensive...good experience...

Nice and expensive

Great service rendered by friendly staff and knowledgeable technicians.