We had an issue with the item we had bought at the store. we went in to see if they can help us they were really busy and only 2 employees Francisco M. Was able to help us fix our problem easy and quick While helping the other employee with costumers He was very polite and professional He showed himself to be a hard worker Thank you so much Francisco for giving me a great experience at this store and for fixing my problemAutozone he really does deserve a raise

The parts employees are the best! I was a quart low on oil for my truck. I asked if they had any paper funnels. And one of the counter guys said I could borrow a funnel! I was relieved. I only had $6.00 on me that day. Enough for a quart of oil. They know how to take care of their customers at this Autozone!! Thanks guys!!

Come here to buy parts for our cars when needed. Prices are reasonable. If something wasnt right they took care of it with no problem. Replaced or refunded.

Made an appointment at 12:30 to have my ac checked and fixed, but I am still waiting for the mechanic or whoever to stop walking around and pretending to do things. 2 Other FEMALE customers have came in to complain that the service they already paid for has not even been done. Since then other customers have been in and out easily enough. I find it weird that EVERY SINGLE TIME I come here to get a service these workers always make me wait hours upon hours for something they are taking their sweet time on (my service is never a big job that requires that many hours and I’m always ahead of other cars with an appointment). Very disappointed I’m still currently waiting (now 4:30)

I went in to buy new wiper blades for my car. The young gentlemen was so helpful in finding out which ones that I needed. He also installed them for me. I couldnt be happier! Thank you!

Just came here and stood around for 5 minutes. These kids where to busy on there phones and one was sitting down on the ladder by the registers. No one else was in the building being helped. Sorry but my time is precious. Guess i have to go to somewhere else

My suv check engine light came on so I stopped here to run the code. I expected an associate to come out and help me but they handed me the machine and said they would interpret the code when I walked back in. I was able to do it myself though I never had before. Afterwards, I was told I could reset it and erase the code but it didnt work. Would have been better if someone who knew what they were doing had helped me. I still appreciate the free check service. I will still go here for parts I know I need. But my other parts store nearby is more helpful for unknowns.

This is one of the better stores. Theres one guy in there that knows what hes really doing. Im a female who does my own work on my cars. And these guys never look at me funny. And Ive never got a wrong part from them. Thanks guy

Management made accusations against a customer of mine and me for stealing a rear diff seal which by the way was used upon the return. Autozone sold us used parts. Im taking my business to OReillys or NAPA...

Today on my way to work my battery died I stopped at autozone to purchase a replacement the store hours posted were 7:30 waited until 7:40 yet no one was there except multiple customers and employees waiting to enter the facility but no key holder to let us in. I decided to quit waiting because I needed to get to work went to oreillys auto parts directly across the street purchased my battery and got it installed. Great service from next door. Ps take off 7:30 for the opening time if the store will not be open by even 8. As I passed at 8 there was a heard of autozone employees as well as customers surrounding the door.

Very helpful. Great deal on parts.

Was a good service had what I was looking for

They were pretty busy but were still able to help me with my battery issue.

Thanks to Gabe, DeAndre, Jayden they helped us out while traveling through, we needed to strap down furniture, and they made it happen with a good attitude, and very respectful. We can drive home safely knowing our furniture is strapped inI recommend this store for all your necessary items for your vehicle.

So there I was, knuckle deep in a 94 chevy cheyanne 2500 when wouldnt you know it, I needed a slave cylinder for the clutch. Of course i have work tomorrow, and sure, I tried orielys, but they had to order it. Call these classy people up and bang boom Im shredding down 528 like theres no problem. Would recomend.

Employees friendly and took me to the item that I needed. Great store.

Manager was very upset he was short on staff he just kept telling g me he was short staff dont know if he Cann help young tall ask young man I thought it was all about customer service

Horrible customer service, James the manager is a young kid that absolutely has no knowledge on cars and co-workers just seem the same as well, every time I go in there no one knows at all what there talking about and I always get the wrong parts! Doesn’t even deserve a one star!

Today my mother and sister went in to buy me a Father’s Day gift. My mother noticed that the workers were not wearing masks. She asked why they weren’t wearing masks. They informed her that they weren’t required to and that the police couldn’t do anything about it. They were very snide and rude. After making here purchase and walking out the worker that rung her up started clapping as they left. My family quickly turned and asked for a refund. According to the current order the state still requires masks to protect employees and patrons during the pandemic. Very disappointed with this store. I go to this store for all of auto needs. I will be going elsewhere going forward.

Excellent service and friendly staff.Super easy to find parts.

Always a great place to get quality parts.

Staff is always on top of the items I need. Had the right size battery I needed for my truck saving me a trip in the 550 traffic to the big box stores. I have never been disappointed.

I dont live near bernalilloSo went to get a gas cap replacement what do you know ...you guessed it wroug one so traveling between AutoZone and my house...price of gas cap 19$ total with gas after multiple trips there came out too approx 38 $Avoid AutoZone if you can ..Oh not the first time wrong parts were given at least 4 ..5 other timesAnd do you think tell pay you gas ...FOR THEIR MISTAKES..I DONT HAVE TO ASK YOU YOU PROBABLY ALREADY KNOW THAT QUESTIONAUTOZONE SUCKS

I currently work at autozone in Bernalillo and I’ll like to make a complaint that my co workers are the worst the managers don’t know how act like managers they just let the coworkers fight and act like kids. An incident happened last night with me and another cow worker tried fighting me and pushing me and yelling at me just because I wanted to get my lunch from the back. My email is [email protected] if u need further information

Super friendly staff. They have always had the parts I needed compared to other auto parts stores. They also offer more options through ship to store for free. Plus, I get cash back with my Bank of America rewards. Saving $$$$. They even have tutorial videos for parts you can replace yourself. Amazing!

They always got what you need

Sunday afternoon my mother and I had gone into this store for a Father’s Day gift and while we were they we felt uncomfortable because none of the employees were wearing masks even though there is a state mandate stating that all employees including patrons are required to wear a face covering while in the building. Upon asking the employees why they were not wearing a mask they said that the mandate was lifted. When we knew it has not been. My mother then proceeded to ask when the mandate was lifted and the employees said about 3 weeks ago. Which like I said before was not true. My mom also asked about the safety of their customers and the employees did not seem to care. We also pointed out the sign on the door that indicated to be vigilant and practice social distancing which they still ignored. Finally, while we were leaving the store the clerk that help us started clapping to be condescending. So we returned the item that we purchased and got a refund. I will not be returning to this store.

Cant remember the employees name he works in the afternoon evening hours. Really helpful and knowledgeable about what you might be repairing on your vehicle, explains everything to you. Makes sure you are satisfied with your purchase before you leave the store. Great employee to have.

They changed my windshield wipers for me. 😁

Great Customer service. Clean & Sanitized

Always well cleaned and organized store,

Great helper, Theron made the purchase fast and accurate. Thank you

Thanks to Theron for all the help he given me and quick order of my part and came in so quick Bernalillo N.M. THANK YOU SO MUCH

James e and lorenza a were amazing super helpful very thankful for the service!!

Had a flat tire and drove in to parking lot and your manager was so kind and changed the tire for me! I dont know what I would have dpne! Thank you so much!

Great place for all your auto part needs, the staff are very friendly and willing to help you change out a part on your car! I got my battery installed by them. It is WORTH buying from them!

Recently had to replace the timing belt on my vehicle. I typically have a great experience with this particular AutoZone. This trip, however, was beyond terrible.When I was at the store, I immediately noticed something was off. When I buy my parts, I always compare the physical part number to ensure that number matches that of the box. The box labeled the belt as 295, but the part itself was labeled 259. I mentioned this to the salesman, who assured me this was an alternatepart number and it would match my vehicle. This was not the case. The belt did not fit the vehicle after all. I returned to the store to return the part, and things got worse......On this return visit, I returned with the original belt that needed replacement. When comparing the 2 belts, AutoZones product was considerably shorter than the length of my old belt. A total of 3 more were in stock, all labeled the same as the one I purchased. Needless to say, I got my money back.This experience has shaken my confidence in AutoZone. I will likely be shopping elsewhere for my auto parts in the future.

There were four young male staff when I walked in and only one other customer. None of the four approached me to ask if I needed help. Fortunately I found it myself. The price for my item was 11.99. When I went to check out the four young men continued to joke around. Then one young man attended to me but the other three continued to look at videos on their cellphone. There were three red shirts and one grey shirt. My item rang up at 16.99 so I questioned it. They all looked at each other so I walked back to check the price and one other followed me. He found the price before I did. And the guy in grey changed the price. They didnt even apologize. LOUSY customer service! I felt unimportant as a customer and I believe they increased the price because Im female! Ill never go back again!

Placed an order it took 2 days to get here. It sucked cause I was needing my ride but they could get it fastest

Customer Service beyond compare! Thanks to Jesus I ended up with the correct windshield wipers. He was helpful and knowledgeable, Makes me feel comfortable shopping at this Auto Zone in the future.

Staff was very friendly and helpful. I went there to get an air filter because my check engine light came on and I knew that it was because of the filter being so dirty. The employee offered to diagnose and clear the check engine light without me asking them to do it. This auto store just became my new favorite store.

DeAndre at Bernalillo store was exceptional in knowledge, advice, and prompt service . And hes 19! Go teens!! Thx

They cant even seem to get you the right oil filter.. just saying

Went in with the engine light on gave, me a quick diagnosis, printed it and did not try to sell at the time. No pressure sales. If your in Bernalillo and you need help this is the place to go

I went to purchase hub bearings I dont remember who helped me. I asked if all the bearings I needed for my vehicle were the ones I was purchasing I even had the old bearing there I know nothing bout vehicles so I asked him he assured me I had everything I need I live 45 miles 1 way I get back to the mechanic n he informs me there is a racer n a bearing missing from the parts I ordered where there were to b two parts in one box n 3 in the otherthere was only 1 so I called bernallio nm an spoke tho Charles to inform them that the parts were not the right parts n they sold me parts that were missing he said bring them back n order right parts I told him I dont trust them ordering individual parts I rather order a full hub he replied well whats the point I thought you dont to do business with us n hung up

These guys are super knowledgeable and willing to help out any way they can. They helped me locate and buy the correct tyranny fluid my vehicle called for and took the time to show me where to locate the dip stick and how to add the fluid. They rock.

Ive only had a few bad experiences. Usually Im very happy with the service.

Excellent customer service. Checked my battery to see if it would hold a charge at no cost !

The gentleman who helped me with the purchase of a new battery today was very helpful and knowledgeable. Im only sorry I didnt get his name but thank you all the same.

Get in the zone. AutoZone! Super helpful. They were understaffed when I went in, but were still able to get my questions answered in a timely fashion. Knowledgeable professionals.

Customer service is great. They were very helpful.

Not happy with this store very rude and hateful employees over the phone. Dont like your job? Hate customer service? Than find something else to do with your low life self.

I wish I had taken a photo of the nice man who help me yesterday! Four people behind me in line. I walked up asking about windshield wipers. I didnt know the age of my car, he jumped from behind the counter and showed me where to find that information and we strolled back in and he gladly looked up the ones that fit my car. I asked are they hard to install and he said No, but Ill put them on for you WOW! He smiled the whole time helped me pick the price point I wanted to spend, I got a discount by texting to a number. I saved $7.00 and he put them showing me how to do it myself if I ever chose to do so. He shook my hand and smiled while I gushed Thank you. You have won mine and my husbands business and Ive already given you guys a shout out on social media! Thank you for your service and helpfulness, Manuel!

Very helpful, knowledgeable staff, clean and organized store! Keep up the Awesomeness work

Very helpful

Long time customer. Always friendly, and helpful. If they dont know the answer, they wont make anything up, they will be honest and say, sorry they dont know. Highly recommended.

Put a part on hold and drove down from Santa Fe only to learn they didnt have the part in the store at all. How did they put it on hold? Ill never know.

They tested my alternator last week and told me that it was going bad and was only charging my 12 volt battery up to 8 volts and that my battery was good and was charged at 85%. I have not replaced the alternator or the battery in my car yet or had any work done to it and today they told me that my alternator is good and that my battery is bad. So its either one or the other but I dont trust what they say because theyve told me completely opposite stories within two weeks of each other

Had all the parts I needed to hardwire a brake connection for my camper trailer. I came away paying $90 the guy at the RV repair shop wanted $390 to do the job. Another isntance of DYI being a much better option.

Ok

Buy my car parts they have all Kinds of parts that we want

I broke down north of Bernalillo and had a family member purchase a new alternator and bring it out to me. She purchased what we thought was a new alternator from the AutoZone on Rio Bravo in Albuquerques south valley, she gave the associate the Vin# for the correct part and they ended up giving her an alternator for a 2003 Acura, remanufactured! The vin she gave them was for a 2001 Chevy Silverado, go figure. I was able to limp into Bernalillo and stop at the local AutoZone store, the sales associate and manager listened to my dilemma and found the correct part, even without asking for the vin just a vehicle description, did the exchange and took care of the problem. The Bernalillo AutoZone is trully the place to buy your DYI auto parts. These guys are spot on.

Very helpful staff. One guy let me open a tool and try it on my vehicle before buying. Theyre also open until 10.

Good service and nice that its close to our house

Got everything I needed at a fair price

The two people were just lazy i asked themIf i bought a head light there if they could put it on he said yes we got out there and he told me he couldnt do it so i left to OReillys it took him less them two minutes to put it on THANKS AGAIN OReillys for the help they needto train your people better at AUTO ZONE OR MAYBE IT WAS JUST THE TWO WORKING THERE

Most of the time its ok. But than.. its Autozone. Had a problem get a price over the phone. A female employee couldnt give me the right answer. Was calling about a part for a Blazer. She kept saying Voyager.. NO B for Boy.. lazer.. had to drive into town.. and walk in.. and got it right that way........

Disappointed with the lack of customer.

Good location for parts. They dont try to sell you extra stuff you dont need at this one.

This is the best AutoZone! People are friendly & actually know what they r talking about?- not like the youngens over at Advanced...

Great customer service and friendly staff! Always ready to lend a hand!

Good service, willing to provide help on almost any issue.

Had my trip parts & installed my wipers idk how to do it

Was happy Bob battery very knowledgeable

Prices are reasonable and people are friendly

Staff was almost helpful. They try. Headlight bulbs were expensive.

The Employees are helpful.. depends whos working.. other than that.. i go back.

Robert is a great guy! Very helpful and accommodating! Will be back! 🚗

Very good - helpful and friendly employee.

The staff is well train. Great selection of items.

I went their in dire need of aid. I was driving from Colorado to Texas and my water pump went out. I literally called all the other shops in town and this shop was the only one to help me. Not only that a gentleman by the name Kane R went above and beyond helped me replace the missing part. I couldnt thank the workers enough.

The difference in latitude must be the reason for the difference in attitude in this store. While they were slammed on a Saturday morning I watched them take their time with each customers problem, and when it was my turn I received the same type of treatment. Will go back for sure.

Excellent service very friendly and helpful

Had what we needed. We were also able to rent a tool.

The only place in town with an Oriental manager that does not appreciate Veterans bussiness

Great place awesome service

Very fast service n friendly people

I find that the staff at the Bernalillo Autozone is not as helpful as they can be. Last night I took my car in and had the battery checked. The young man was going to take it out for us and since my dad had the tools we said we would just do it. When we were having trouble with the tie down bolt I went and asked him for help, he came out and expressed it was a tie down, took no effort in looking for it at all and told me Id have to remove my air filter cover. I explained to him he have changed the battery several times and NEVER had to remove that cover, he just shrugged and repeated that it was a tie down bolt and went back inside. LUCKILY the young lady that works there, Samantha was taking a break outside and my dad asked her to come look at it. She immediately found the bolt for us. She also took the time to tell me what would possibly be draining my battery (we just changed both battery and alt. this summer). The young man who was helping us originally did not even take the time to do this, he only took time to tell us that he cant test my altenator without the battery being charged.I suggest if you go in there you find Samantha because she knows what she is talking about and takes the time to help AND explain it to you. If she had been the only one helping me perhaps I would have given more stars. If she had not helped us on her break this review would have gotten only one star.The last time we went the two boys that were working werent very helpful either, they seemed more condecending to my father when he was explaining what the issue was and what we already tried.I will be going up the road to Rio Rancho from now on.

I was disappointed as they were out of Rotila 15 40 T6 oil.

They had the Noco GB70 that I was looking for.

Standard auto zone, friendly and helpful usually

AutoZone always a great place

Fast in & out when I was in a hurry.

No questions asked when returned item that i didnt need and accidentally threw box away

I love this place great people

What you need at a good price

Talk about getting some skeena on the front linias

Very helpful, found what I needed.

The guys that work there are on top of their work thanks a lot guys

Found what i needed to do an oil change.