Customer Service at its best African guy at the register the nicest and professional at its finest I always go there for the great bakery and the wonderful worker with a big smile. Thank you Paul for having such a hard worker THUMBS UP!!!BEST

Beautiful display of baked goods and food and for a reasonable price! I didn’t order any drinks, but I did get cookies, croissants (they have a good variety), and danishes. They heated up well in the microwave and were good the next day!

Had Pauls macarons in Louvre museum and was stuck to that taste and was waiting to have that but found out they are in DC area and happened to taste their macaroons and it was awesome. Definitely recommend this place if you are in that area

Pretty bad experience here. Ordered a hot chocolate and waited like 10 minutes to find out they already had made it and its been sitting out - Even though I was standing right in front of the order counter. They absolutely did not call my name. And even after they saw me waiting didnt ask what I was waiting for. Also the hot chocolate didnt taste very good and was like warm. So ended up throwing it out. Overall terrible experience.

Tried the Strawberry Shortcake on a recommendation from staff. So goooooood. Tea was great, very scenic area. Def going back for the cake. Thanks for the solid recommendation.

I just arrived from this place, i ordered an egg sausage & cheese sandwich, but this sandwich is a tiny little piece of baguette its just a scam (12 dollars) lol, there is no cheese on it, the egg & sausage is out of the bread scattered all over the bag looks like a vomit. And the price is stratospheric, I will never come back there.

Pricey, but really tasty desserts and some savory baked goods.

Excellent french bakery, unfortunately it is temporarily closed due to Corona Virus. When they open back up be sure to try the various croissants. The almond and chocolate croissants are my favorite. Cappuccinos and lattes are also very good, but smaller in case you are expecting something like a Starbucks Venti coffee. Very convenient location right downtown Bethesda. Looking forward to when they reopen.

I felt like I was in France! The food was incredible, coffees amazing, and everything was fresh. This place does not disappoint.

The sandwich was very tasty and the coffee too. When I placed my order, they brought the sandwiches to the table and told us that the drinks were on their way. 15 minutes later I went to ask for them and it was not ready yet.

I love PAULs! 😋Their breads and pastries are always fresh, and their food is delicious.Service is great as well.I definitely recommend you stop by if youre hungry or are craving a sweet treat.

I am really surprised to see the bad reviews.I had been going to the one in Tysons for years until they opened up the one over here - and when they did I WAS ESTATIC. I love Pauls, it hits a soft spot for me. When I went to Paris, they were on every block like Starbucks is here - and I loved it there as much as I love it here.I will say, I am not crazy about their coffee. But their croissants and sandwiches are delicious. My fiancé and I are both big fans.The service is alright.The prices are a little high but you get what you pay for.The atmosphere is cozy and yes the seats arent that comfortable but its not a place to hang out for hours. You are in and out. And it is limited seating.

Great coffee & pastries!

Great, fresh French cuisine. It was like a trip to France, without the plane trip.

Food and service are great. The croque monsieurs and croissants are amazing. Took a star out as the coffee is good but not great, was expecting more for that at this price point. Will be back to buy pastries and food.

Ok price great desserts and service

The only decent Mille feuille in the area. Nice parties overall. Good is overpriced, but oh well

Came here for breakfast and a place to get work done while waiting for my car to be serviced. The croissant sandwich (smoked salmon, hard boiled egg, lemon sauce, lettuce and tomato) was lovely. Super flakey and perfectly cooked. Breve latte was delicious as well. Atmosphere is great, and there is wifi.

Came out for Sunday baguettes and coffee. Service was lousy! Could not get salt, butter, napkins…. There were flying around the place and the tables were sticky. Overall, very disappointing experience.

Pastries and bread are always good here but the customer experience is a bit chaotic and my salmon sandwich was thrown into the bag with such force that the entire sandwich emptied into my bag. I’ll go somewhere else for bakery items at this price.

Poor service at the Bethesda restaurant. We counter and assistant manager so careless

Some of the tastiest pastries I have ever had. Very unique flavors and great staff!

This place could be lovely, all dishes pastry especially and drinks are as in any other Paul but the employees are often really rude. Too bad they are missing a smile and sense of customer care.

This is my absolute favorite place. The pastries are fantastic. Ruben and Oliver are amazing and always efficient, happy and polite. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for delicious pastries. I would love to come back here again and again.

If there was an award for being the most generous and caring owner, it would have to go to this place. Every time I come here, I have been greeted so kindly.

Great setting by Capital crescent. Pastries are top notch

Very fresh as always!

Lovely bakery with French theme. Qualiry of food is a little inconsistent, but usually super yummy.

Great place to have a cup of coffee and get work done. The only downside to this place is that they didnt have WiFi options. If you come to have your car fixed at Honda Repair Center in Bethesda. I recommend checking this place. Has plenty of tables to seat, have a conversation or get work done.

We like the French atmosphere at Paul, the smell of pastries and bread being baked in front of our eyes in a very clean and healthy way. The only issue we have here is that when we come early morning, we are served with pastries from previous day and the new series are being baked for people arriving 9am afterwards, perhaps. Anyhow we like the pastries here a lot and coffee. The combo lunch (get your card punched) and complete breakfast is a great deal and easily enough for two.

The service was poor and the manager in charge was very rude

Good reliable pastries and snacks. Missed my motning coffee to make a 5-star experience. PAUL is as reliable as you can get. Lovely day!

Nice atmosphere and decent coffee. Had a chocolate tarte and a millefeuille. The tarte was perfectly cooked. Bit dissapointed with the millefeuille. Not as crispy and fresh as it should be for a signature french desert at a French bakery.

Nice bakery with lots of options. Grabbed the English Breakfast tea which perfect for a chilly day.

Very nice place. Had a salmon and leek croque with a chocolate hazelnut cookie.

You can experience one delicious pastry and the coffee is just perfect.

I discovered Paul in Belgium. This location doesnt disappoint. The hot chocolate is really very chocolatey. The tarts are yummy. I think its a safe bet that everything is scrumptious. Its pricey but a nice splurge.

Paul is average. It is a franchise so the food quality is okay. They should update their website. According to the website they are opened until 9 pm on Saturday. We arrived there around 7pm, the young lady who took our order told us that it had to be to go because they were closing in 20 minutes. She asked her manager who reluctantly said it has to be a take out order. I told her that we were with the grand parents and it would be nice if we could sit. She was understanding. I also showed her the website and she said that they had just changed the hours. Perhaps management should think of these things. There were more people coming in after us.

I go to this restaurant a lot! This is my favorite place to pass a nice evening. I go there many times. The meals are very tasty, the staff members are courteous and the price is decent. I like being in this spot for a nice lunch.

This place is my favorite site. Of all restaurants I know I love it most. I never miss an opportunity to go to this restaurant. everytime I want to go to a proper lunch, this place comes immediately to my mind. outstanding and all sorts of food and a rich menu.trained team, and pleasant vibes. Also, the bill is reasonable. I sent my friends to this spot with no doubt.

Pistachio macaroons are the best!

This place is worth trying. They have big portions for convenient prices. Consistently clean and with awesome atmosphere. Will come visit again.

So glad to see this location open during the pandemic. I was sad to see the location in Penn Quarter close down.

Expensive but very good French food. All of there pastries seem freshly baked and taste amazing. There food is real, so some of it is not as sweet as at other places. They have nice places to sit indoors and outdoors, and they open fairly early every morning. Their croissants are especially good and they have all sorts of other good pastries.

This store is located in a very good place, but honestly the coffee is not all that! The pastries are better than anything in there. Its better to BYOC (bring your own coffee) 😂😂

This is such a beautiful place.

Fresh Baguette is up the street, so eating anything here is like punishing yourself with croissants made of wet newspapers filled with pine needles when theres a perfect, fresh, authentic treat next door. This place has good seating, so maybe bring your delicious canelé, eclair from fresh Baguette to Paul where you can sit and laugh at the folks who have to eat slop.

Good place, good pastry

Great environment and great food!

The first time I cam here the experience was stellar. The next time it was terrible.It goes between both extremes every time I visit.I’ll never go back. Look up the small French cafe Fresh Baguette

All very good and wonderful coffee!

Had an iced mochaccino and a cheese danish. The danish was light and airy but had cheese in every single bite. The mochaccino was a delicate balance of espresso and real chocolate. The right amount of sweetness.

This is my favorite Sunday morning lazy coffee and croissant breakfast place.Really love the pastries here. Top notch across the board.Favorites gotta be the Paris Ham & Cheese, Sausage Egg & Cheese, and toasted almond croissants. YUM!! 😃 Top it off with a yummy Mochacino.I could live at Pauls. And be very, very happy!

Awesome cafe! Floor 2 ceiling windows let in the most amazing array of natural lighting! Beautiful display of pastries, sandwiches, breads & desserts tickle your vision as u enter the door! Staff is VERY friendly and helpful!Highly recommend this place! Ill b back!

Would absolutely recommend trying this spot. Exceptional ambience, tasty dishes, great customer service. Kudos.

Highly recommend this place for breakfast - eggs Benedict, perfect omelettes and made to order breakfast sandwiches are absolutely delicious! Wide variety of pastries and croissants available. They also have interesting catering options for special occasions!

Would absolutely recommend trying this place. Fantastic ambience, flavorful food, great customer service. I recommend this place.

Service was a bit disorganized. Baked goods were great, but eggs benedict was served on plain white bread (not great).Took a long time to get coffee (food came 5 minutes prior) hot croissant sandwich wasnt warm & had to have it heated (and then burnt & had to be remade)

Surprisingly, Paul is one of the only coffee shops/bakeries near Bethesda Row. Its a very clean, chic looking place with a store front offering many pastries from chocolate croissants to deluxe chocolate croissants (a chocolate croissant with extra chocolate cream filling- its not as good as it sounds). Theres seating in the back indoors and outdoor seating as well.

The only reason to stop here is the nice location next to the trail with outdoor seating. If you want bread or sandwiches head over to Fresh Baguette, and if you want pastries go to Tout de Sweet. Convenience and quality dont go well together here at Paul (especially with these prices)

I was pleasantly surprised at the high quality of pastry and coffee at this lovely little shop. The Napoleon was in the top three Ive ever had. Cant wait to come back.

Just nothing special. It pretends to be like France but it just doesnt come close (I lived there). La Madeleine or La Vie de France just come much closer with a nicer atmosphere.

Kind & fast service

Friendly service, airy setting, divine pastries. Espresso drinks could be more consistent.

Really cute shop. I had the tuna sandwich it was delicious! They sell lots of pastries and cakes also I would like to go back and try.

Very fine french cuisine. Stopped in for an evening sweet escape.

Big fave of Paul, but recent nitro cold brew is very acid and Baguette dough is not well done.

Their strawberry shortcake is to die for. Its a cute bar cake made for one .

Im serving overseas without my wife and family, and on Mothers Day the manager at Paul helped deliver a couple of pastries to my wife and boys (who were in the cafe getting a cup of coffee). Really went out of his way. Hard to describe what a difference considerate service like that makes. Thank you all again.

I really enjoyed this cafe. The Americano I had was delicious and the crust on the quiche I had was perfect. The atmosphere was very inviting. Next time I come I’m definitely going to try one of their pastries.

Cute fast food French style restaurant The behind the counter staff is really unorganized, and I guess the guy who is the Manager was a bit rude and suffered from colorism because I ordered a very simple iced coffee only to watch everyone else get served before me (I am talking about people who even put their order in after me). If you are of color....you know what this looks like. Other than that, its a cute fast food cafe. Service is not worth the headache on a Saturday morning.

So goood

Excellent quality. Although not exactly what you would find in France, this place is a close second. Great options for kids and adults.

Nice place. Mr Oliver is so friendly

Outstanding food quality. Service was OK, not as good as the food, but no complaints. I’ll come back and it’s totally worth checking out this place. My friend tried it in France and told me about it.

Excellent French cafe. More chairs to sit than Georgetown (of course). You can also work here as they have sockets and fast wifi.One star off because on Saturday morning (11am) they still havent had enough variety of cakes yet.

Always a nice experience. Very crowded and they were doing their best but perhaps more staff

The lady at the front counter was exceptionally personable, offering water with my order since it was so hot out and just being really considerate overall. I always enjoy the food here and only wish this location was a little bigger!

Quick service, good macaron and lattes. The seating space is nice, but it feels a little too closed in my the kitchen. Otherwise, great place for a Sunday afternoon

Great chocolate almond croissant with an ok latte.

Very good coffee black forest which is seasonal item abd croissants are great

Very slow and wasn’t busy . Plus AC was not operating well, temp is hot. No ice in the cold water . I have been to better locations works wide . 9 persons when ask for napkins they sent 2 pieces of napkins. Capuciino was horrible . None of us liked it atall. Something wrong about this place that has to be addressed . Rest room ? Only one operating and had to wait in line for long ! May be this time only not sure .. but doesn’t deserve the visit .

Food was delicious unfortunately tables were dirty and no staff members cleaning. Service was overall poor at best

There Pastries are fabulous I also love the salads.

Good food good service no problems but not great

A solid 3.5 - toward the end of the day they were out of most of their pastries. A pleasant place to have a coffee outside and watch Bethesda go by.Always feel free to reach out to me on Twitter @joerazz

Pastries are great and service is good but coffee is terrible. I also watched so many ppl return sandwiches. Idk why but it happened at least 3 times that day.

It seems like they closed the business during the covid 19 pandemic. Not seeing any activity.

Met for a lunch meeting, sandwich was tasty, was all good.

I am fan of Paul, however this branch is one of the worst compared with others on customer service. Today, I received a better customer service.

Excellent authentic French fare. Delicious patisserie offerings that are danger to any diet.

I think the manager should do a better job training some of the staff behind the counter. Some of the staffer have no knowledge of the menu which can get confusing and frustrating.Tip: always keep a smiling face and pay close attention on the client request ( orders) learn your MENU. Update the price on the upper board so it match the price on your cash register. I had great experience with a few staffer so that’s what I am rating 3 stars.

Best croissants in DC area. Authentic and buttery like a true Parisian croissant, but don’t expect exactly the same taste. The water and humidity here doesn’t allow for the same quality products!I get coffee from here almost every morning. They use Lavazza, one of my favorite coffee brands. Service is always slow, so be prepared to wait awhile in line, even if there are only a couple people in front of you. Inside is always packed, especially on the weekends. Try to snag an outside table if the weather is nice. However, beware of the pigeon feces on the chairs and also the birds hopping on your table to try to eat the crumbs. 5 stars for food, but 3 stars for the slow service and poorly maintained tables and chairs.

The pistachio macaroon is super delicious.

Best croissants I have ever tasted by far.

The perfect spot to start your day!

I’ve been there a few times and the food is good, service in where thy’re loosing stars. Make sure they get your order right and repeat it back to you (my breakfast sandwich was made wrong twice). Also don’t go there if you’re pressed for time, stood in line for over ten minutes while the server chatted with the person and left before their order was prepared because I had to get to work. Stick with another shop in the area.

Every thing is really good, delicious pastries and desserts

Wonderful French pastries, better prices than delivery if you pick it up, lots of fresh options in the morning, not a lot of space but usually very quick service, a little pricey but high quality

Patissery is very delicious. The croissants really buttery. But cafe could be stronger for european gourmands!