Great experience all around! From the minute I entered the store and was greeted by Tara, Megan being so helpful on carpet color and styles, Rachel and Kelsey providing me with amazing ideas and options with their sales knowledge, and the manager Danielle making sure I was happy and satisfied. I’d give 10 stars if I could. My home is going to look amazing!!
Kelsey was awesome to work with! She knew where everything was in the store! Highly recommend this store if you are in need of furniture. Make sure to ask for Kelsey!
Great service! Lots to choose from. Great having a furniture and appliance store locally.
Worst place to work and shop. Horrible management. They expect you to dedicate your entire life to them for $10.00 per hour and pay only every two weeks, and when payday hit my check was NEVER available to me. I had to BEG for MY money that I worked so hard for and already waited two weeks for, and would get half my pay in cash, the rest the next week or cashiers check. My very last check was shorted. Very unprofessional. Co-workers have awful attitudes, and NONE of the bedding or furniture was EVER treated for bugs or germs, the entire time I worked there, and customers were encouraged to lay on beds and sit on the furniture!! Everywhere I looked I saw BUGS as well as ants. One time in particular, a CUSTOMER pointed out carpenter ants to me in the dining section of the store while shopping with me! List goes on. Im glad I am no longer affiliated with this company and I would most definitely NOT recommend shopping or working here.
Danielle, was excellent and we enjoyed the store. Brought a dishwasher and will return to buy more in future. Price was better than box stores. Service great 👍
Picked up furniture for a neighbor. Didnt enter store. Guy who loaded it was professional, and very polite and on his last day.
Bought new couch and two chairs, reasonable staff very helpful
Great place to shop for furniture and appliances. Great service from a friendly & knowledgeable people. ❤️
Huge store! Great variety and prices. Everything seems pretty well made. Lots of clearance deals. Friendly staff. Highly recommended!
Absolutely amazing staff who are very helpful and knowledgeable. Extravagant collection of furniture although because of Covid the wait times are in the months sometimes.
Very nice furniture and very helpful staff
Good selection of mattresses in stock. The gal who waited on us was very knowledgeable and we were in and out very quickly.
Wouldnt sell floor model. I had cash still said no, so Im taking my business elsewhere
Salesman was very helpful and knowledgeable.
Have lots of lazy boys on floor, cant sell thu, have to order and wait till September to recieve,thats not happening!!!!
The sales man lied. I called up inquiring to see if they had a matching washer and gas and dryer in stock, the salesman said he had a couple in my price range said they did. I drove an hour plus to get there only to find out that they might have some mismatched sets apparently in their Cadillac warehouse not a good way to get business to go back, should have just stuck with lowes in the first place
We purchased a sofa (Kelsey was our sales assistant). We had to have our money returned because the sofa we purchased, which was supposedly supposed to be delivered only a couple weeks after we purchased it, didn’t even show an accurate work order. She stated the manufacturer has an issue with updating them and the computer hadn’t even shown if the manufacture accepted the work order. That would have been nice to know before we waited several months in a new house with no furniture.
The experience at Vandries Furniture simply was awesome. Marv took care of all of our needs and we got a new chair. Thank you for your excellent Service as always.
Very helpful staff. Nice store.
I walked in with my wife and kids and was greeted with “Hi, you guys must have some income tax money to spend!”Um No......Maybe we both work for a living and have better jobs than you, and can actually afford to buy a couch with cash.Very unprofessional. Some of your staff would do better if they just didn’t talk and let people shop. Could have made a sale today with better customer service.
Went in looking for reclining char. Found what we looking for. Price was fair and gave us deal on floor model. Friendly salesperson
We had a great experience at VanDrie in Big Rapids, MI . Our salesperson was so helpful and extremely knowledgeable ! It was so nice to have a salesperson treat us so great ... Thank You, Royalyne 😊
Very satisfied.
They had just what i wanted and very affordable
They didnt have what we were looking for but staff was extremely helpful
The store was packed for the Labor Day Sale. Royal was helping us and 2 other customers at the same time. I was very impressed with how well she handled all 3 sales, making certain she gave the time and attention to each of us and going the extra mile to answer all questions. We were undecided about one item and I returned at a later time to make that purchase. The cashier remembered me, my name, what I wanted to purchase, and immediately got Royal back up to the counter. It was an excellent experienced and all our future furniture purchases will definitely be at VanDries.
Very nice folks, sales person helps you on the spot. Knowledgeable.
Very helpful and beautiful furniture!
Good selection of furniture, found recliner that I was working for.
We bought 2 la z boy rocker recliners this week on Special order. Our sales woman, Tori was extremely professional, knowledgeable and personable. We love Van Drie Home Furnishings because they are not pushy and they carry great products.
Best place to purchase good quality furniture. Very friendly helpful staff. Prices are reasonable. Gentlemen who deliver furniture are courteous. I highly recommend VanDrie Home Furnishings.
Marvin (my go to) wasnt there and the other guy tried to pressure me in getting something (ordering) that I told him I couldnt afford @ this time! If Marvin isnt there; I wont stay to talk to anybody else! Sad that Marvin (who I have dealt with for 19 years) is retiring @ the end of 2020! Strange interaction with the woman in charge behind the counter! Ive been to the bad side! What the heck does that statement mean to a loyal customer?
Torri was a great help with us looking for a new couch and chair. Great overall experience! Thank !
Very knowledgeable salesman, great experience. Easy transaction, will do more business with them when we need more furniture.
Always provides good service. No pressure sales. Welcoming environment. It’s always my first (usually my last) stop when I need furniture and/or appliances.
Great place for service. Prices a little high for me but reasonable range. Staff is informative and helpful w/o being pushy....I liked that. Big Rapids store is my favorite staff, making you fell comfortable not pressured, but Cadillac store was professional as well.
Buyer beware. Furniture should last longer than 9 months. VanDrie had to fix the chair springs. Then returned to us with scratched and stripped wooden legs.Asked if i could return the chair and was told no. You would think after all that they would have no problem.Also would not wear booties on new white carpet. Was told by employee that the company was to cheap to buy booties.Will not ever shop at vandrie again or refer them.
Loved my experience at VanDrie! Beautiful furniture, great sales staff! “Hey Carlene!!” Furniture will be delivered in 2 days!! Can you believe 2 days!!?? Go take a look. You won’t regret.
Very nice and helpful.
After being a loyal customer for over twenty years and spending tens of thousands of dollars there, we will no longer be doing business with Van Dries Home Furnishings. Positively shameful return policy. If you unwittingly purchase a poor quality product and return it, they will charge you hundreds of dollars in bogus fees. Sales people are greedy and will absolutely sell their long term customers up the river for a buck. They do NOT stand by their products or their customers. Buyer beware.
I like to shop hometown and Van Dries give me reason to keep going back. Nice atmosphere, quiet, friendly helpful staff. Quality furniture with competitive prices. They are my go to first stop shopping choice.
Slight problem with purchase but VanDrie fixed issues with one phone call. VanDrie showed excellent customer service and highly suggest you shop here before the huge chain stores! Kudos
Very friendly. Great prices and great variety!
I was looking for a washer, the salesperson was very helpful. Explained the difference between the washers and my options for purchase. I felt as though he was rushed but made a huge effort to hide it.
Torri went above & beyond to get a fabric sample for us to see, before purchasing a chair we were interested in. Great customer service!! Thank You!!
Beautiful store. Helpful, friendly, knowledgeable staff. Anxiously awaiting my new carpet and furniture.
Jack help us choose a wonderful living room set.
We really appreciate the great service we got from Sara. She was knowledgeable, professional and fun! We also appreciate the folks at Van Drie Furnishings working with us to get our items delivered just when we needed them!!
Never disappointed when I visit or shop there. Great folks giving good service.
Great place to get your furniture. Friendly personnel and great service after the sale if needed.
Better rapport and prices than Art Van going out of business sale.
Just had another perfect purchasing experience at VanDrie! So many options, fantastic sales and a GREAT sales staff! Thank you again Cheyenne and all VanDrie staff!!!
The staff and customer service at VanDrie is amazing! This is probably the biggest reason why I have been a repeat customer for years. And they recently, amazed me again. I contacted them with an issue regarding my new sectional and they listened to my concerns, immediately put a plan into action, and sent a representative to my home to check out the situation. As it turned out, I had the cushions in the wrong order and once they were righted, my problem was solved, however, I feel confident in the fact that had it not been that simple Cheyenne, Brenda, and staff would not have rested until I was satisfied with my purchase. Thank you, VanDrie. I will continue to support my local, hometown business. :)
Purchased many items, in the past, most recently bedding, head board and end tables. Had problems with unstable headboard and tried to return and replace. Told by the prickly employee, it was over 30 days and that nothing was wrong with it, and nothing could be done. Will NOT be back, so buyer BEWARE. Hope the $50 profit, does you well Vandries.
Greeted by Royalyne Rathbun upon entry to Vandrie (Big Rapids). Purchased Matress set and recliner chair. She was knowledgeable about both product lines and not pushy just to make a sale. Visit Vandrie and talk with her; Im sure you will be pleased.
I always have great service at any of the VanDrie locations. I will be shopping there again.
Great prices great unpressured service and friendly people. I like that they are not open on Sundays. Great Christian company!
Bought nice furniture here. Our furniture was supposed to be delivered today. I called them today and we were told that .....we were not on the delivery route. He called us back and told us they would deliver them by 6pm..its almost 7pm now and im still waiting on furniture to be delivered.Wouldnt be such an issue if we had old furniture to use but we dont!! Norhing more frustrating then eating dinner on the floor. We were disappointed in delivery time not quality or the price of the furniture. UPDATE:: Our furniture did get here that day at about 730pm. The delivery guys were friendly and efficient and set everything up for me.
You get what you pay for. Bought a chair on clearance and it wasnt worth what I paid. Had the chair treated for stain resistant and it should have been done in advance, not when I came to pick it up.
Nice store. I wasnt pressured, didnt barter, ... and paid less than sticker price on a new twin mattress. I will check this place out first when I need home furnishings.
Bought a recliner and a loveseat. Pleasant salesman. Well informed. Very helpful. Good selection.
20 week wait on all major couches and recliners.
I found the store employees very helpful and I was very satisfied with the service and my purchase.
I suggest you go here first! We always check around. Just to go here and get the best deal. Thank you Dallas Sluiter for going the extra for us. We will be back!!!!
Have been shopping for a lider rocker for my other halfs Mother. Found it here!!!! Very friendly staff and great price!!! Thank you all soooooo much.
Great selections and great customer service. Found what we wanted and everyone was patient with us making a decision!
Always purchase our furniture and appliances from Van Dries,great friendly and helpful staff.
Sara was a great help, she helped me fill my livingroom with new furnature. Among other furnature. Im far from done there, lots more business to come.
They have beautiful furniture there. The workers are very helpful.
Sales assistant was very knowledgeable about the recliner we wanted and was very pleasant to work with.
Nice place to shop, friendly and pleasant people. Good prices and there is plenty to look at..
Nice friendly people easy to work with
Always good friendly service. Nice selection.
It’s a place to buy furniture at affordable price’s.
Friendly staff, quality furniture
Wonderful place to purchase items, nice employees.
Friendly,helpful and found exactly what I was looking for downstairs in the clearance.
The staff at Reed City are great! will buy there again.
Great people great product
Very courteous staff
Horrible quality of a 1,000 lazy-boy (fat boy) that was the sale price to find the arm fell right off n cardboard was a material of this chair just WOW! Then wanna charge u for everything to fix even with a warranty !
Whenever I am looking for lighting, the first place I go is VanDrie in Big Rapids, as they always seem to have what I am looking for.
Excellent customer service!
They helped me with my refrigerator purchase, the scratch and dent section was a lifesaver
Very helpful sales lady!
Very good selection.
Great store, James and Rochelle are the best!
Called to order a element for a stove that was gotten from them 5 years ago and I checked again today and they didnt even order it. Not happy with them at all.
Well never go back there we bought a table and chairs and the legs broke and we tuck back very unhappy and they never gave back our money we paid 3000,00 for it and they were rude, we have bought lots of things before but never again
Freindly service
😀
Excellent service
Good quality
Very friendly service
Helpful staff.
Very happy with purchase
Great furniture
Good