John Slack and his managers, John and Paul H were a pleasure to work with. Honest, transparent, knowledgeable and fair. I was treated with respect and was able to test drive whatever vehicle I wanted and John S was able to answer every single question I had. If you are looking to restore faith in car dealerships, go to John S at Pollard and get top-tier service. Thanks to these guys I got my brand new Jeep, hassle-free, and he even let me save his contact so if I ever have a question about the car I can simply text/call him. I couldn’t recommended John enough. The man deserves the world because of how good he is at his job and making me a fully satisfied paying customer. I will remember this car buying experience forever, and I can only credit John Slack at Pollard for that. Thank you John! Go to John at Pollard if you are looking to buy a Jeep, I can personally guarantee you’re in good hands with him.

I highly recommend Pollard Jeep/Boulder. David and Zach were both awesome to work with and both helped me find the perfect Jeep. There was no pressure, great communication and lots of questions answered in detail. Cooper helped out in the service department. Top to bottom, this dealership is excellent to work with and I highly recommend you purchase from them.

Recently purchased our second vehicle from Pollard Jeep in Boulder, and what a strange experience compared to the first. A lot of confusion, miscommunication, and back and forth between staff, but we finally agreed on a deal with an agreement to a we owe you from the dealership stating they would replace the tires on the Wrangler we were purchasing. Felt a little weird at the time of signing due to all the back and forth, but we were reassured 4 times in the sales office that, “We are a small dealership and stand behind our word”. We asked if we could write “new” on the document for clarification and it was approved and added - signed deal.Our Jeep was delivered with old tires, and that we owe you signed document was completely MISSING from our copies. We requested a copy and they promised to send it - - they never sent the copy, but told us they would be putting new tires on. We showed up to have the new tires put on, and the Jeep comes out with smaller rims AND different used tires. Even the spare on the back had rocks in it! Took it into a tire shop the next day because it is now making a bad rubbing sound every time we turn. They verified the tires as used and the documented reason for the rubbing??? Tires are the wrong size for the vehicle (see image). We have been trying to work this out for over a month with no resolve, all documented through text. Pollard has not done the right thing and has now impacted the safety of our vehicle. Would not recommend doing business with this dealership.

Went in for an oil change and ended up sitting down with Jon Slack to discuss end of lease options since that date is coming up for me- could not have asked for a better experience. Jon was super informative about the next steps to take and the options I have when the lease does end. He didnt attempt to push me in any direction and laid out the facts as they were. I can appreciate this level of customer service at any business and it made my trip there much more enjoyable. I would recommend Jon and Pollard Jeep to anyone looking for leasing or buying options on Jeeps.

My family and I were in the middle of a two week road trip from Ohio and noticed some uneven tire wear on our Grand Cherokee and needed to have them rotated. The wonderful people at Pollard Jeep of Boulder could not have been more helpful! They had our vehicle in and serviced in less than an hour!!You folks are fantastic!!Thank you so much, you all definitely contributed to a great Colorado vacation for my family and I!!

The most transparent auto transaction I’ve had. Jon “the Jeep guy”, my salesperson, and Paul the GM were great to work with. There were no back and forth games often seen at dealerships. Without reservation I whole heartedly recommend Jon and Pollard Jeep team.

Just put an order in for a new Jeep Wrangler with Jon The Jeep Guy Slack and we couldnt be happier with our experience. I had done a lot of research before we decided to come and Jon took such good care of us. He really listened to our needs, was totally open and transparent about the different options and didnt try to sell us anything we didnt want. Straight forward and honest. He even had us walk around and sit in his own (beautiful) new Wrangler to really help us decide between the Gladiator and the Wrangler. We cant wait to go back and pick up our new family member when it gets delivered. Thank you again Jon, and shout-out to Erik the sales manager that also was a joy to work with.

Pollard Jeep of Boulder is the only Jeep store that I would ever go to again. These guys searched all over the place for the vehicle that I want it and found it. Extremely difficult nowadays because of the lack of parts thanks to COVID. The total experience was completely hassle-free - a lot more than I can say in comparison to others. I got a lot more for my dollats here than other dealerships covering from Castle Rock to Boulder.Thank you Jon the Jeep Guy and Alex from sales in addition to Paul (GM) and Bob (Service Mngr) for being so kind and helpful. Definitely a five-star Jeep dealership.

I really like Pollard of Boulder. They are a smaller dealer compared to others in larger cities but do treat their customers like family. I will say that their service may need a small boost. This is the second time I had my oil changed here and it took over 1.5 hours to get me out of shop. Note I showed up at 0645 to be first in line for QuickLube.Both times Technicians either didnt show up or were late. On both oil changes, the technician forgot to reset my Oil Life Indicator. Not big issues if you are not pressed for time, but attention to detail is a big caveat of mine. Makes me wonder, did they use full Synthetic Oil, did they tighten the drain plug, did they tighten the oil filter, etc... Just something to keep in mind.

Worked with Jon S at Pollard jeep to find my dream Wrangler. Jon and the team are NO PRESSURE and great to work with. Highly recommend!!!When my daughter graduates from college and is ready for her Jeep, were going to see Jon again!

Alex Rios and the team were fantastic to work with. Not once did I feel pressured to purchase a car, they did everything they could to make me comfortable during the transaction. Would recommend Pollard Jeep to anyone in the Boulder area.

I was delighted with my whole purchase experience at Pollards, from the initial discussions on specifications and options through to pricing, ordering and delivery. It was the least pushy car purchase experience I have ever encountered - so pleasant!! And I am very happy with my new Jeep!!

Amazing service and professionalism! Jon The Jeep Guy was a pleasure to work with. We negotiated online and completed the finance application on the web site. We arrived at 4:05 - Jon had the Jeep detailed and ready to go. A quick test drive, a few signatures and we were on our way home at 4:50. Ill buy my next Jeep from Jon!

The folks at Pollard were top notch from start to finish. This was my first experience with their service department and I will be bringing my Grand Cherokee to them from now on. Carrie was helpful and communicative and Kyle did a great job diagnosing and fixing the issues with my Jeep. Pricing was fair and work was completed on time.

This was by far the best car buying experience we have ever had. We found the truck online in the morning and by that evening (after working a full day) we owned our new Toyota Tacoma. I think it was less than 3 hours from getting to the lot to driving away. Gabe was exceptionally friendly, connected with us around family and didnt try to upsell anything. We never had to go into the finance guys office, never had to wait for Gabe to talk to his manager. Literally we walked in, met a great guy and walked out with the truck that we were looking for at the price we wanted to pay.

Hands down the easiest and best car buying experience of my life. Jon Slack was accommodating, transparent and just an awesome guy. He and his superiors made sure I left with the vehicle I wanted, at a better deal than I had anticipated.

Bought a Jeep from Zack. He was absolutely fantastic!!! Professional, knowledgeable, fair, and fun. Perfect experience. The manager Paul was also amazing. Super helpful. They both went above and beyond!!! I highly recommend them both!!!

5 stars! LGBT friendly! No pressure sales!My wife and I had a budget and wanted to stick to it. Alex and Gabriel didnt pressure us to go outside of it or pressure us to purchase from themThey were kind and respectful and helped us get the best financing on the car we choseHighly recommended this place if your a first time car buyer or looking for a new dealership to supportThanks again to Gabe for helping us close the sale! We love our new car!

This was a Great experience. Gabe treated us like family, from start to finish It was an Epic Day ! ! Thank You so very much, she absolutely loves her “Red Monster”.

Jon Slack and Alex we very helpful when I went in to test drive. There was no pressure to order or buy the wrangler that I wanted that day. Jon sat and helped me build the exact wrangler that I want and was super helpful in answering any questions that I had for him regarding the wrangler. When I am ready to buy I plan to go back to them and get my wrangler from Jon.

Had a great experience working with Gabe at Pollard!He is extremely trustworthy and knowledgeable.Couldn’t have went more smoothly.Highly recommend Pollard Jeep!

I haven’t personally bought a vehicle from here (yet), but I have to give a huge compliment to Zach, the salesperson I spoke with on the phone.I called and let Zach know that I’m thinking of upgrading from my Cherokee to a Wrangler Rubicon, but am not 100% certain yet. Normally, salespeople wouldn’t give you the light of day once they find out you’re not entirely sure about going in on a new vehicle. Zach was not like this at all. He took the time out of his day to talk to me on the phone, evaluate a few Wranglers, discuss my current lease, and give me an honest opinion on what would make the most sense for me.I was so impressed with his patience and knowledge that I felt compelled to write this. Zach - hats off to you. Keep up the great work. I will certainly be visiting Pollard and Zach for my new Jeep in the future!

Great Dealership... Gave me a great price on a Gladiator, and my trade. Alex, Zack and Paul were top notched to work with, very professional. Will be back for other vehicles down the road... Recommend this dealership to anyone who does not want the everyday runaround from other guys, I wont even waste my time with them now that I found Pollard Jeep.

Amazing service. I felt well taken care of throughout the whole process. Happy to be part of the Jeep family!

I took possession of my 2020 Jeep Grand Cherokee Overland last Saturday, 03/06/21 and drove it back to Albuquerque this past Monday. The Overland drove perfectly, so smooth, comfortable with all the infotainment goodies and excellent gas mileage (23mpg). I am totally pleased with this purchase. Gabriel East, my salesman was awesome. He was very friendly, answered all my questions and responded quickly to my emails, etc. This was an absolute NO Pressure sale which made this an incredibly pleasing experience for me. Im sure when its time for me to upgrade/replace my vehicle, Ill be checking with this Fantastic dealership. These guys Rock! Thank you so much.

Pollard has been the best dealership I have ever worked with from a service/customer service perspective - I have had no sales experience there, as the Jeep was purchased elsewhere. It was unfortunate that my Jeep had issues in the first place (no fault of Pollard), but they really went above and beyond to take care of me and get my Jeep back on the road and in tip top shape.

The staff and service was outstanding. They took the time to go through my Jeep in great detail and make a recommendations on its service given how I use my Jeep. Frankly, I have never had this level of service from any other dealership - my compliments to the entire Pollard team - RJ Stapell

Pollard was an absolute pleasure to work with. Best auto buying experience EVER! Gabriel was honest, trustworthy, hardworking, and polite. He bent over backwards to make sure we had exactly what we wanted. No high pressure sales tactics. Just felt like what a home town dealer should feel like instead of the big-box dealerships. They honored our Costco discounts and it was truly the best deal!

If I could give this place no stars I would. Jake, Jack whatever your name is... (the small military sales guy) was the rudest person I have come across while trying to lease a vehicle. While asking questions he would give me jackass responses and also made my girlfriend feel very uncomfortable. After leaving the establishment he followed us outside and was talking all of this nonsense to himself. My girlfriend and myself felt very intimated and left immediately. This guy has gotta go.

Great experience. Rob is extremely professional and helpful. Couldnt recommend Pollard more, especially compared to some of the other local dealerships.

Service department is outstanding, specifically Bill. I had an unexpected repair on my vehicle that took longer than expected. Bill communicated during every step of the process and took great care of me. He was even able to get me a loaner vehicle when the repairs took longer than expected. Highly recommend!

Disappointing service from Pollard. Although they repaired the vehicle in a timely manner, the parts pricing is extortion. They planned to charge nearly $1200 for a part that was available on Mopar.com, THE factory parts site, for $700. They planned to charge over $150 MORE than the MSRP of $1015. I requested the Mopar price of $700 and they adamantly refused. They reluctantly agreed to the MSRP. Outrageous. Buyer beware. Like every dealer, they are not customer friendly.The service personnel were, however, very gracious. But Doug Pollard’s price policy is scandalous.

Alex was awesome. I love my new willys

My check engine light was on so I brought my Jeep in to Pollard Service. They gave me all the options, informed me quickly of the fix, and got me back on the road the next day. The staff at Pollard is so helpful and friendly!

Great people on the service desk. The problem with my Renegade was quickly diagnosed and then efficiently repaired.

I’ve been driving a Jeep Wrangler for years and I love it. This week my wife got her first Wrangler at Pollard and she loves it. We worked with Gabriel East and he was awesome. I highly recommend Gabriel and Pollard... 5 stars all the way!!!

Great experience. Was traveling from out of state and had a minor issue with my Jeep Gladiator. They got my truck in first thing the next morning to take a look and let me know what what was happening. Great customer service (Thanks, Josh and Bill). I would highly recommend their service department to any Jeep owners in the Denver area.

The gentleman who served me was friendly and lighthearted. He took care of everything, checked in with me during the short while I waited, and made the whole experience pleasant. Thank you!

Fantastic experience! I was very particular about what I wanted and when they couldnt find it, they came up with creative ways around it without making me feel pressured to change my mind or settle for less. I actually got a lot more than I wanted and the price was right. Gabe was excellent and the whole process took about 45 mins from first sight to driving off the lot. Not sure thats standard...but it worked very well for me and my total lack of patience. Highly recommend Pollard for when youre ready for your midlife crisis purchase!

We purchased a new 2021 Gladiator Rubicon from Pollard Jeep. Zack and Edina were a pleasure to work with. Got a great interest rate from the Finance department.

Great service! Gabe on sales is the best. I got my 4th car from him. He meets my budget needs and goes above and beyond for his customers. Also love the guys at the service dept. Andy is awesome. I have been a customer for over 15 years and I will keep going back.

What a great service dept. Rob did a great job going over the repairs required on my 96 Cherokee. And a big shout out to the mechanics too!

Probably the friendliest staff I have ever worked with. They were very under-maned when I had to take my keep in for an oil change but they still managed to get me out in remarkable time. They were very friendly to both me and the dog I had to bring with me. Couldn’t have asked for better customer service.

We have worked with Pollard Jeep for years. We’ve just purchased our 3rd vehicle with them. Gabriel East is wonderful to work with! He is absolutely professional, patient, kind and very knowledgeable. We’ve loved working with him over the years! The entire staff at Pollard exhibits a level of customer service rarely found these days. We couldn’t recommend Gabe and Pollard Jeep more highly.

I live 500 miles from Pollard but was looking for a particular Jeep and they had it. Got lucky I think when Gabe answered the phone. I was quoted a fair price and Gabe arranged the financing with a low interest rate. When I arrived to pick up the vehicle everything was exactly as promised and I was in and out in a few minutes. I highly recommend Gabe.

I found a vehicle online that had a call us price tag listed. I was hesitant to call as Ive dealt with a lot of high pressure sales people and I simply wanted to know the price. Alex reached out to me via email after I submitted an inquiry. Never once was I pressured. He got me the pricing, valued my trade in, priced me a warranty- all without ever a phone call and with 0 pressure.I picked up the car this morning and couldnt be happier!

Great buying experience! Alex was amazing, detailed and attentive!

David and the Sales team made our purchase process seamless and efficient. 10/10

After everything I have gone through with my Jeep, the staff at Pollard Jeep of Boulder made me a believer in the Jeep family. They were VERY generous and kind to my situation with being a owner of a Jeep. I WILL purchase another Jeep from Pollard Jeep of Boulder on my next purchase of a vehicle, as well as have my current Jeep ONLY serviced at Pollard Jeep of Boulder!!!! THANKS FOR EVERYTHING YOU DID FOR ME!!!!!

This is a great family-owned business. Even though I only purchased an inexpensive used Toyota, David still treated me like a VIP. I drove my Toyota for 2+ hours yesterday and it ran great. Thanks, Pollard Jeep, you guys are great.

Dear Dave Denu,We DO NOT tolerate work like this!!!Specially after paying over $2kThis does NOT give us Peace of mind...!!!Ive sent you some pictures of the damages.And I want my Hardware BACK!!!

This is great team that works to earn your business. I began working with David to locate the vehicle with the options I needed. When I had found the one I wanted, David—and eventually Conner—stepped up to help me complete the process. Because I had a quality trade in, there was a pretty smooth negotiation process and once terms were agreed upon the deal was done in under an hour! None of this would have been possible without the man who was leading the team that night Paul. I had questions and requests that needed someone up the chain of command, Paul came back with a fair and balanced package that met every one of my needs. If you need a Jeep go see this team at Pollard and you will not be disappointed. They all thanked me for my military service and I discovered that many of the employees at this company are veterans themselves. I will always support veteran based businesses and Pollard Jeep excelled in every aspect.

Rhys is friendly and helpful. Very nice customer service

Gabe is Awesome and I cant wait to pick up my 392 Rubicon this weekend and the trackhawk. Looking for a new Jeep, contact Gabe East hes your guy.

Carrie was extremely helpful in finding the parts i needed and getting the job done fast

Superb customer service. Very impressed!

Friendly, proactive service advisors, and they got the repairs done fast and efficiently!

Had a great purchase experience from the beginning to the delivery. Paul, Gabe and Alex made the experience simple. Paul runs the store and came out to work my purchase with me along with the 20 years of Jeep knowledge from my sales representative Gabe. The benefit I liked the most is that you work with one representative from the hello, to the financing/contracting and delivery. 95% of my purchase was worked before I even got to the store. Gabe truly is a pro and he is hilarious.One representative I didnt even work with (Alex) offered to give me a ride to the store for my delivery2 days after my purchase. Team effort!Pollard pricing was very good compared to the other 350 Jeeps in market that I saw. They were one of the only stores whos pricing was below market value on Rubicon Jeeps that were pre-owned. The dealership made a fair profit and I got a fair deal as well. One thing to remember, dealership staff has a family and mouths to feed like us and they deserve to make a fair profit. Recognize when its fair for both and be done. Hope this helps.

No loaner vehicles so outside of routine maintenance dont go here. Now I have no car until the part that is on back order and still needs to be manufactured (thank you covid) comes in. I asked them what I was supposed to do for a car, and they told me that it was basically up to me to figure it out

Pollard Jeep, or Pollard Family Motors, as many still call it, is run like a professional smooth sailing ship from the Captain, Doug Pollard, to every person in every department I have come in contact with. My experiences over the years have always been so Boulder friendly and positive whether fixing an old Cherokee, to buying a new vehicle or stopping in to see if they would like to participate in a promotional activity for the community.This month I came in needing some help and the Pollard family far exceeded my expectations. Shout out to Mr. Pollard, Bob and the service department crew . Dont hesitate to buy or service here. Pollard Jeep Rocks Boulder ! Love the Grand Cherokee, what a driver and hugs to the heated steering wheel on it !If you have a chance catch 40 Years in the Making: the Magic Music Movie about old Boulder in the 70s. Pollard Jeep has a nice credit for providing transportation. Directed by Lee Aronsohn, creator of Two and a Half Men and CU Boulder Alumni.

Easy online process. Walk in, test drive, sign, drive away. 30 mins or less late on a Saturday night. The way it should be.

Zack at Pollard was great! Couldn’t have been a smoother purchase experience. Thank you!

Fastest experience buying a car, no pressure sales, fair price for the car. Ask for Gabe! He’s great.

We had a great experience working with Jon to buy our new Grand Cherokee. No pressure, plenty of time to test drive, and the overall process was surprisingly speedy. We came in with our own financing, and used it, but the shop was able to get us a better rate through our lender, which was great. Just great service and communication overall.

Nothing but great things to say about this dealership! Gabriel helped me get a great price on a brand new 2021 Wrangler and the entire buying process was super easy. Would absolutely recommend to anyone looking to purchase a Jeep.

Has the best car buying experience. I contacted the dealership, and my sales rep Alex was amazing. Alex listened to everything I had to say about the vehicle I had and what I was looking for.

I love the service associates, they are friendly and provide excellent service.

Gabe E. At pollard Jeep was amazing! This experience has been like none other I’ve had at any dealership. I didn’t feel pressured nor did he try to low ball us for our trade in. We definitely recommend pollard Jeep and will gladly do business in the future! Thank you so much!

Pollard Jeep only handles the Jeep brand. No Dodge, Ram or Chrysler. I think it makes them specialists. They really know the products and how to get the most out of them. The service department is exceptional! If youre thinking of a Jeep go there and ask for Gabe East!

I had a very positive experience working with Gabe to purchase my new vehicle. On a whim I was looking online for Jeep sales and when I inquired about the Grand Cherokee I received a text from Gabe within an hour just to say that he would reach out the next day (Sunday). I was even more impressed when I realized that the dealership isnt even open on Sunday. But Gabe took the time to reach out and answer my questions. I was able to get in for a test drive on the next business day and was told the vehicle would be cleaned and sanitized before I got in. I thought everything was handled in a safe manner. When I decided to purchase the car Gabe walked me through the whole process on the phone. I was very pleased with Pollards COVID guidelines and procedures. It was a great experience from start to finish. And I am loving my new Grand Cherokee!!

This was the easiest vehicle purchase Ive ever done. I had been stalking the Jeep website for a month waiting for the exact Wrangler to show up in stock at a dealer in the Denver area. All of a sudden, three show up a different dealers seemingly on the same day.Pollard sent me a dealer pricing quote through email right away. I spoke with Conor on the phone and he setup a test drive appointment for that afternoon. I hadnt been to a dealer post-covid, so I wasnt sure what to expect and he went over their protocol - meet out front, go over the car, do the test drive. This limits the number of people you interact, but without making the process unworkable. Its definitely different, and I like it more than I expected.As promised, Conor met me out front with the Jeep and went over everything. No pressure or over-selling. Not that it would be been necessary.I had been researching Wrangler JLs for about two months now, so really once I saw it there in all its glory, I was sold. After the test drive, things went quickly and smoothly. Price, financing (Chrysler is offering 0% APR on 36/mo), trade-in, paperwork took about 90 minutes.No negatives with the experience. Everyone I dealt with was knowledgeable. There was no pressure, no stress.Highly recommended.

Happy Thursday to me! I just needed to share what an amazing experience I had at Pollard Jeep in Boulder. I was skeptical about not having an appointment to get my oil changed and when I called, Josh in the Service Department mentioned to me...when you come in, ask for me, we will get you taken care of. WOW was he right. Very polite, kind and a get-er done personality. Had me in and out in an hour as promised. And to add whipped cream to the Sundae, I scored 2 new license plate bolts to replace mine that were completely rusted and dropping rust drops on my paint. I can say, without a doubt, this will be where I buy my next Jeep Grand Cherokee when its time to trade mine in. Fabulous Dealership - highly recommend.

I was so happy to see Josh back at the service desk. He has always been truly exceptional at understanding and taking care of my concerns, communicating between the mechanics and me, and helping me prioritize and find solutions to issues (and potential future issues) with my Jeep.

I bought my first Jeep Wrangler from Pollard this week. I worked with Gabriel throughout the entire process. He was extremely helpful, friendly, and communicative. I was very pleased with the service and plan on working with them in the future!

25 months ago I purchased an oil change package. Three changes for $140. I took my Jeep into Pollard this morning to get the oil changed and have a recall performed. I picked up the Jeep this evening. Im sure the oil change is fine. However, they wouldnt honor the oil change package as their policy states it expires after 24 months. I missed getting it changed there by 35 days. The only reason I went to Pollard was for the remaining oil change and the recall. Otherwise I would have either performed the service myself or gone somewhere cheaper. Regardless, I lost my remaining oil change worth, plus $70 for the current oil change. All in all my oil change today cost me about $110. I know its their policy, but if they want to keep a customer then maybe they should have honored the service package. Im only giving two stars as Im sure the oil change was done right.

Fast, professional Service Dept! I actually got the best price on tires for my Grand Cherokee at Pollard Jeep.

Thank you Bill for making a hard time easier. I appreciate the communication and help. Got my Jeep back up and running for a fair price.

I bought my vehicle in February of 2019 from Pollard Jeep in Boulder, CO. This was my first mistake. I had to make a separate payment two weeks after the purchase date. I called to give them my debit card info and thought all was well. The lady called me back several days later stating that she had wrote it on a piece of paper and somehow lost my credit card information and needed it again. She lost sensitive information. So I gave it to her again. A month down the road I go to license my car and pay for tags and title but the dmv could not find the info. Pollard had never sent it in because they never processed the payment. I had to buy an extension on my temp tags. I go in to make the payment (for the 3rd time) so I could register my car. There was a recall that needed to be attended to. In the process of fixing the recall they put a 2 inch scratch on the leather of the console which is what was being fixed. I had to bring it back in another day so they could order the part. By then, the electrical on my visor had just fallen out due to broken clips so I had them repair that as well. Minutes after driving off the visor fell out again. I bring it back this last time to have the visor fixed again and a complimentary detailing that came with the purchase of the vehicle. I was told to drop it off at 11am and it would be done by 5pm. I dropped it off at 11am and called at 530pm just before they closed to see the status. They hadnt even started. My vehicle sat there the entire day with no progress and they didnt bother to call to state that our car was going to be there over night (for a detailing). I told them Id be there in 15 min to pick up my vehicle and that I wanted a detailed list of what had been done in the 6-7 hours it had been there. They tried to do a quick wash of the outside of the vehicle while I was on my way to make it seem like they had done something. They pulled it up next to me dripping wet. While doing the quick wash, they put circular scratches all over the paint on the body and somehow ran the back fender into something and notched it up very badly causing thousands in damage. I hadnt noticed at this point because it was dark already. They offered to give us a loaner for the night so they could finish the work the next day. The next day they call us around 5:30pm (already dark at this point) to go pick up our vehicle. I thought this was fishy so I checked the inside/outside of my vehicle before leaving the lot. This is when I noticed the damage. I reported the damage to the manager before leaving the lot. He wants me to bring it in again in a couple of days for repairs and states that it is not going to be back up to 100% but theyll see what they can do. This car is less than a year old off the lot with me being the 1st owner. It has been damaged by the people we bought it from and theyre telling me that theyll see what they can do. I have filed a complaint with Jeep corporate, the Attorney General, the Colorado Auto Dealers Association, and I have also filed a police report. Im just hoping to save anyone else from their incompetence. Theyve made what should be a milestone in ones life into a complete nightmare.

Zach was truly exceptional in all aspects. He listened to all of my needs, super friendly, and kept searching to find me the best car he could. I have and would continue to recommend him. The overall dealership experience was wonderful. The place is very clean, everyone is willing to help.

Ill give a five star because we didnt last five hours or more 😃😃 But, I hope my wife doesnt get a call tomorrow stating that something went wrong.Alex the sales person was great, great attitude and very knowledgeable.

Jon Slack was attentive, fair, and conscientious in all aspects of my purchase experience. He was accommodating to my third-party inspector and gave me a very fair deal on an excellent vehicle. His manager, Paul, oversaw the entire process and helped streamline the process.Speaking of which, Jon and I did all of our negotiating over text message which was unbelievably helpful with my busy schedule. I didnt actually have a conversation with him in person or over the phone until an hour before signing, and I wasnt at the dealership for more than 20 minutes. Thats how I prefer to buy, and he was very receptive.Absolutely no complaints about working with Jon or this dealership. Thanks again for everything!

The Jeep I was looking for, at the Perfect price. One of The Best buying experiences Ive Ever had. Great folks, Great location =) Experience Colorado.. Only in A Jeep !

I had a great experience at Jeep Pollard. I took in my 2015 Jeep Grand Cherokee for an oil change and they had it done within an hour!

Darin was absolutely awesome! Very nice to talk to and work with, he did a great job of keeping me updated on my vehicle and it’s repair. He even went the extra mile to try and get my repair covered under warranty. No luck there, but was super grateful that he reached out to the warranty company on my behalf. Thanks for being awesome Darin!

Jon Slack was relaxed yet professional, and pollard was the nicest dealership in town. I bought a used toyota here instead of the toyota dealership down the street. Only rain on my parade was they left the tank nearly empty.

My wife and I went to Pollard Jeep and we had such a wonderful experience.Our salesman was Zack and he took such great care of us. He gave us a fantastic deal on a hellayella Willys 2021 Jeep Wranger and also threw in a few extras.I have always dreamt of getting a Jeep and at 58, my dream came true.I give Zack and Pollard 5 stars for their service, selection and professionalism.Pollard is a Family run business and your can tell that they really care.

Pollard Jeep was amazing! The entire team was welcoming and really helpful. I had come from another dealer in Colorado where I had not had a great experience and Pollard Jeep was exceedingly kind and helpful in the car-buying process. I worked with Alex and Paul and they both are amazing! Alex was super detail oriented and was able to explain everything to me as this was my first time buying and financing a car. Paul was also just as amazing! He helped me with the financing side and with getting all of the documents needed for the loan. He also got the bank to get me a great warranty on the car. Overall, the Pollard Jeep team is truly a family and they were not only helpful, but also exceedingly knowledgeable and kind!

Gabe East is one of the best people and salesman I’ve ever met,He got me a great deal on my new beautiful grand cheroke and went out of his way to deliver the car,He made the deal quick and easy. I will definitely be buying cars from pollard motors and especially from Gabe East again.

With all the problems we’ve experienced lately it’s nice to be able to go to a place of business that treat you like you’re part of the family.

Pollard Jeep of Boulder…the dealership that will sell a vehicle already under contract…In early May 2021, my wife found a white 2015 Toyota Highlander with tan interior on the Pollard Jeep of Boulder website. She contacted the dealership and spoke with a salesman by the name of Jon Slack to make an offer on the vehicle. After settling on a price, she provided a $1,500 deposit to secure the vehicle. Shortly after providing the deposit, John wrote up the contract and she had a signed contract on May 11th and an agreement that Jon would deliver the vehicle on May 27th.Fast forward to May 21st. My wife gets an email from Jon asking if she was available to talk. So, she calls Jon and he informs her they SOLD the white 2015 Toyota Highlander that she was under contract to buy! Unfortunately, Jon is in a bad position and really can’t explain to us what happened besides stating that other employees at the dealership put the vehicle back in the system saying it was for sale. Additionally, he’s simply not in a position to fix this problem or make it right.The real short coming of the dealership is that NO ONE in management had the courage to call my wife and truly explain what happen and how they could make this right. And my wife made numerous calls to the dealership to talk with the owner (Doug Pollard) or the sales manager (Paul Pfeifer) and conveniently they weren’t available. They simply asked Jon to do their dirty work to deliver the bad news and never stood behind him.Let me make this very CLEAR, no one in management reached out to us to explain what happened, how they could fix it, offer to search for a similar vehicle, offer compensation for a rental car, negotiate on a similar Highlander on their lot, NOTHING! Simply unbelievable.To be clear, Jon was great to work with. He was going to meet my wife in Greeley to deliver the vehicle to her after she arrived from Germany. We think Jon did a great job throughout the sales process. It’s my understanding the vehicle was sold to another individual on a day he was off. So, I get the impression there’s some slimy, shark salesmanship going on at the dealership. The whole thing just sounds like an inside job.And again, the icing on the cake is that my wife will be returning to Colorado at the end of May after living in Germany for over 2 years (in COVID lockdown) and now she will not have a vehicle to drive our two kids when she arrives. Way to royally screw us over Pollard Jeep of Boulder!

Great experience. No pressure, only helpful and reasonable negotiations. Explained very well every step of the way. Very responsive to our requests. Everyone involved from the salesperson to the financing personnel were great. I highly recommend this company.

I worked with Darren and the service team to have some major work done on my keep. They were great! Talked me through everything, and did a great job with diagnostics (especially with the list of issues o gave them). My keep 10yr old keep runs like new.

A truly amazing experience from start to finish. Very happy with Jon Slack and our new Grand Cherokee!

The Pollard team has treated us great from sales to service! David on the sales team was awesome! He answered all our questions and took care of us during our purchase! He also worked with us after sales and ensuring we were enjoying our Jeep! Bob their service director in one word - AMAZING! He really stepped up and took care of the issue we had with our Jeep. He went above and beyond and accommodated our needs while our vehicle was down! He even went out of his way to to present me a Green Bay Packers challenge coin to solidly the respect we have for each other! He has earned my respect and my business for future service needs!

Connor Foy was great to work with. He found exactly what we were looking for efficiently and effectively.

Cant recommend this place enough! Super friendly, helpful, and honest.

In all my places of residence across the country, and all the car dealers ever, this dealership is the most humble, cordial and easy going group I’ve worked with. Service, customer service, sales, knowledge, etc., is truly refreshing. Particularly given the fact I don’t care for dealerships, these guys make it hard to not like them. No BS group. Just good, old fashioned customer service and appreciation for their customers.Other dealers could learn a lot from this place.Adding to this review September 4, 2021I returned to Pollard as I was ready to buy another Jeep from them. True to form, they did not disappoint. I made this purchase with Gabe East. He’s been with Pollard for some time and a solid professional. No haggling, sensible, direct and true to his word. My experience with Pollard has always been superior to all experiences I’ve ever had with any other dealer in my time if buying cars.If you are shopping, you have to consider this place before buying anything.

I worked with Gabe East. He was amazing!! He went above and beyond and made this the easiest car buying experience I have ever had. Thank you

I had a great experience from start to finish at Pollard Jeep. Gabe and Kevin walked me through the entire process and I highly recommend them!

Purchased a vehicle from Gabriel East, at Pollard Jeep. It was the best car buying experience ever. He was transparent and fair. I would not buy a car from anyone else.