They service our equipment pretty reliable to get our equipment back in a timely manner. π we done business with these guys for years.
Excellent service and staff! They were very informative with the purchase of my new zero turn. Theyβre very easy to work with. I will definitely be doing more business here in the future!
One call with a question about warranty service on my Cub Cadet, and they were able to diagnose and suggest a fix over the phone. Went out, did it myself, and fixed it in 5 minutes! AWESOME! Saved me loading, a trip, and everybodys time. These guys know whats up. Buy from them for the support alone. Sure wish I had (instead of the big box store).
Awesome bunch of people. Would highly recommend!!! Very knowledgeable and helpful staff. Just picked up new spartan rz hd. Shout out to Brandon. He really new his stuff when its comes to the products and equipment they sell. Will definitely continue to do business with.
Friendly and smells nice. I go here in my free time when Iβm in a bad mood just to make me feel better
They have great customer service
Great place to buy all your lawn mower needs
Really great folks to deal with and they were thousands cheaper than faxons forsure, its my first time buying a zero turn and had never even driven one until today and Im hooked now forsure lol,
Best Customer service from both the salesmen and the service department. All associates are knowledgeable, helpful, and friendly. I especially appreciate the extra time taken to make sure I know the proper way to care for and adjust the equipment I have bought and had serviced.
This is the best dealer around! They blow every other dealer in the area out of the water. They go out of their way to help me in any way they can. As a professional landscaper, it is very important to keep my equipment up and running in order to keep up with my workload. The guys at Legacy have always kept me going without a problem! I highly recommend them.
Iβve bought all of my Stihl products, and my last 3 mowers from Legacy. Theyβve got great customer service, and even better products!! Iβve even called about a mower brand they donβt even carry or service anymore, but they helped me troubleshoot right there over the phone and got me back to mowing. You literally canβt beat that in a company. I recommend them to everyone I meet thatβs looking for anything in the ballpark of outdoor power equipment. Thanks Legacy for making my business matter!
I am the owner of a small business, Grade A Landscape Services, and also the grounds director of SKY Property Management. Legacy has supplied me with every single small business need, as well as large corporate needs. From sales, to service, they have exceeded expectations and have the quickest turnaround on repairs and orders out of anyone in BG. They also staff a highly experienced and intelligent group, to give insight and direction with anything youβre unfamiliar with. Highly recommend, and will continue to use their services.
Legacy ope is the best place around for all your power equipment needs. They have great customer service, top notch service dept and very knowledgeable salesmen and parts dept. They carry the best equipment and parts available on the market.
Very pleased with the work quality and timely manner that my mower was fix. Very professional employees. Would recommend for all outdoor equipment needs.
If youβre looking for the best outdoor power equipment then this is the place for you. They have great products and I personally have 3 of the battery powered Stihl products and they are great.
They know their stuff. AND they service it. Very happy for their input regarding our chainsaw purchase.
We have been using Faxons since the day our old beater Craftsman rider started acting up. Even though they didnt sell it to us, they serviced it every year and kept it up and running just like it was one of their own. Weve purchased other equipment from them since then, including a Bear Cat chipper shredder that my wife absolutely loves. Every year they offered a free pick up and delivery service to perform annual maintenance. That is a great service! Sadly, age has taken a toll on our maintaining our own lawn, so we dont use this service very much, but when we do need service, Faxons is the only choice for us.Their showroom is very clean and professional and well stocked with anything you need. Its a pleasant experience going in to their store and working with intelligent, honest, fun, funny and professional staff.
5 stars all the way!! Friendly staff, Great service, Local knowledgeable owners with many years of experience. They have a wide variety of products in stock and service what they sell. Cant beat good local customer service!
Convenient for lawn mower parts I cant find anywhere else
Awesome place to buy a mower. They were very professional and knowledgeable. Got me on the mower that I wanted fast and easy. Thanks to the legacy team.
They are great to help you with what you need, especially when you do not know the name of what it is you need. They simplified my weed eater to use little blades instead of string and I didnβt even know there was such. I bought a chain saw there and they had it ready to go with everything an ameteur would need. They are great for large lawn contractors and also for the women do-it-yourself lawn pros like myself.
Jeremy was very helpful in giving us comparisons of different models. The customer service was excellent by all the employees. I would definitely recommend them to others and will be back.
Everyone here is super nice and knowledgeable. They are always willing to help whoever walks through the doors. Every time I have been here itβs always nice and neat and super clean.
Legacy has a huge show room with a great selection of equipment. The service department has proven to be very knowledgeable and experienced on every trip Ive made there! Try finding that at a big box store...
I wouldnt trust anyone other than Jeremy Chapman to sell me a mower... And there are few people outside of Legacy that I trust to work on my equipment. The people there are friendly, knowledgeable, and personable. Done business with these guys since 2006, and I still support them in the new ownership. Wouldnt go anywhere else!
Having seen Faxons change locations a few times since first discovering the store many years ago, I can gladly report that their sales and service has continued with the greatest of integrity. Ive purchased multiple chainsaws and grass trimmers and always received excellent service. They also have a fast turnaround on OEM parts should you ever need to order an out-of-stock part. If you havent visited Faxons for your outdoor power equipment needs, you owe it to yourself to give them a visit. You wont be disappointed!
Why even think about going anywhere else!? Brandon and Jeremy are incredible. Ive been going to Legacy for over four years and could not be happier with their superior products and customer service. Thank you to the entire Leagcy team!
Great bunch of people with awesome service! Jeremy Chapman will go out of his way to see that he meets your request! Highly recommended!
Good guys work here. They are helpful.
Great experiences at Legacy! Always knowledgable about their products and give great service! Jeremy even picked up our mower for winter maintenance and returned it! Thanks so much for all you do for our community.
All of my lawn grooming equipment was bought and gets serviced here, never had a bad experience. Friendly, knowledgeable staff, gets you what you need and doesnt OVER sell you like some of the local competitors in the area. Nice to support a local business that has been around for years!
Friendly staff and great customer service after the sale. Its great to move in from out of town and find a locally owned small family businesse that cares.
I have bought and always have serviced many mowers from Faxons. They could not be more cordial or helpful during each of my purchasing experiences. Their service is 2nd to none and having them greet me by name any time I walk in the showroom or service department is special. I would not go anywhere else for my outdoor equipment needs.
Brought in a part to be fixed and was informed it would be finished the following week. I came back the day it was supposed to be done, counter person told me it wasnt there and it would be here the following day. Following day has arrived and still my part is not back. Now they tell me they dont know when it would arrive and that I would have to wait until they call me. Bad customer service throughout, wouldnt spend a penny in this place again. Be forewarned everyone.
Jeremy and staff very courteous and helpful. Professionals in their field and knowledgeable about their products. Makes it easy to understand and the experience stress free.
The owners and staff are very professional and knowledgeable.
We have been to faxons many times. The sales people are always friendly, knowledgeable and they always have everything I need in stock. We bought our cub cadet mower there 4 years ago, any time we have a problem we get it taken care of no problem. Would definitely recommend them to anyone looking for any yard work equipment.
My family has been doing business with Faxons for 20 years. It has been the best sales and service experience weve ever had. They are very honest and dependable.
Friendly, reliable service. Stop by you wont be disappointed!
Top notch service with top of the line products. The Spartan 61 is a beast and I love it. Thanks!!!
Check out Vance, I dont like the car salesman technique.
Legacy is an great place with a great staff! Love my Spartan lawn mower I just got there!
The whole experience of buying our new Spartan mower from Legacy was great. We appreciate Jeremy and the whole crew so much for the help and customer service!
Great service and products, horrible hours. Here it is the first good mowing day of the year and they are closed. They are always closed when I need something.
Been stopping in from time to time year after year since Sure Cut Professional Lawn Service was established in 1998. Ive not been let down or wasted any effort going to see Faxon. Good people and great mechanics that always get me going quickly.
Wonderful staff, very knowledgeable, extremely helpful and the only place Iβll go to!
Best place in Bowling Green to buy a lawnmowerExceptional service and customer service
Great experience and excellent customer service.
Great guys to deal with and buy from. Love my new blower.
Great service. My Stihl leaf blower threw a bearing. The dealer called Stihl to have them replace it. A week later I had a new blower.
The best place in BG to buy lawncare equipment!
I could not have asked for better service!! Jeremy know the products and super friendly!!!!
Uses many bait-and-switch tactics.Sells you on new model and deliver you previous year models.Go with a more trustworthy and ethical company. Avoid this place like the plague.
I have bought countless pieces of equipment here over the years and used their service department. Dave, Jeremy and the rest of the staff are helpful and knowledgeable.
Great people there. Enjoyed doing business with them.
Just picked up my new Ferris mower today. Great customer service from start to finish.
Lawn equipment, most for heavy duty. The store did have residential Cub Cadet, and Stihl
When Im shopping for outdoor power equipment in Bowling Green, there is only one place I would trust in helping me make the right decision on quality equipment, Faxons Outdoor Power. From my Ferris zero turn to my Snoway SnoPlow, Faxons has always taken great care of me on pricing and service.
Not very informative. Seemed to busy or uninterested in a sale....
Very quick to push me away and didnt seem to want to help me at all. Very disappointed in the customer service.
My son bought his first mower from Faxons in March. David, Jeremy and the rest of the staff were extremely helpful in the showoom. My son has since returned to buy a weedeater, leaf blower and hedge trimmer from them. They are always helpful and knowledgeable . Our family will never buy from anywhere else!
I came in to buy a Stihl chainsaw. Brandon answered all my questions and was very knowledgeable and helpful. I will definitely recommend Legacy to friends and family.
Top notch show selection excellent, employees helpful and knowledgeble. Service dept. Awsome.
Friendly staff. They know their products well and are very knowledgeable
Great place, convenient location, and an expert service department.
A solid business.
Great staff. Very helpful.
Best place in Bowling Green to buy outdoor power equipment
Employees are the owners now same great service
Great guys! Adam and David TCB!
Good quality equipment and parts
I have have nothing but good advice for the guys at legacy
Very helpful people
Paid over $100 for one mower spindle when I could have bought 3 for the same price. I dont mind paying for the convenience of having it now, but this was just a screwing will never do business with them again.
Friendly and helpful people .
Very poor service took my mower to them to replace a deck drive belt and it shredded twice both times they say nothing is wrong and just send me home last time they replaced it checked everything and said its all good ..I take it and it shredded again ...guess what they want me to pay to bring it back in and put a new belt on again because there service department cant do there job correct ... Worst service ever ..wouldnt recommended this place to anyone
Courteous n helpful people
Great service and knowledgeable salesmen
They have the latest models to check out
Very helpful!
Sucked not worth a STAR, 5 demerits
Great place!
Great service
Like the service here.