Ash Harris went far above and beyond in order to get my phone upgraded during the last promotion. I got off work at 6pm, was at the store by 6:15pm. The store closes at 7pm. There was one person on duty, and he was with customers, so I waited. Unfortunately, the one person on duty was not going to be able to help me before closing time as he was still helping his other customers. It was the last day of the promo! Just before 7pm, Ash entered the store - it was his DAY OFF, and he was there to pick up his friend. He saw me waiting, grabbed a tablet and proceeded to help me upgrade my phone during the very last minutes of the promo.Ash did not have to help me on his day off, but Im SO grateful that he cared enough to go out of his way. When I thanked him for helping me on his day off, he replied, Well, I love what I do so its not really work to me.Seems like it wouldve been wise to schedule more than one person on the final day of a big promotion, but thank goodness for Ash and his selflessness. He made my whole day!

It was noon on a Sunday. The manager was busy with two other customers, but took the tome to greet me as I entered the store. When my turn came she was very courteous and efficient in transferring my SIM card to a new phone my sister had given me, changing my account settings and loading the new phone data from my icloud backup.Overall the service was the best I have received in a long time. The store manager is a real.asset to Verizon. I plan to use this store for all of my future needs and to highly recommend it to my friends and neighbors.Thanks for a job very well done.

Loved the experience of shopping for my new phone at this store. No wait, happy wait-staff. Our representative, Nae, was delightful: personable, professional & knowledgeable. She was patient & courteous when I returned later on in the day with my various questions. She made me feel as though I can call her with any future problems I might encounter. This is a sales rep you need to not only appreciate, but hold onto with both hands!

Nae made our phone upgrade experience an enjoyable one. It has always been a trying experience when my wife and I upgrade our cell phones, the long wait, the rude people, this time it was different. Nae was in the store when my wife and I came in, alone and dealing with three other customers, she still managed to take care of our needs in a courteous and efficient way. When our phones arrived Nae was able to set them up with no problems, saving some extremely important information that we thought would get lost in the transfer to the new phone.Nae is now my go to phone guru. Thank you for a great experience.

Exemplary customer service from Nae at Verizon Wireless on Kitsap Way. She was able to move to a new phone while the old one was dying AND fixed the old one well enough to be continue to use it. Great technical skills and she definitely has management potential.

Nae the manager was a huge help today. She was able to transfer my data from my phone whos screen was 90% broken. Awesome service.

Thank you for your help Nae! You were so great to talk with and made upgrading super easy! I appreciate you being patient and answering all our little questions about our account and the international plan! Wonderful! I hope youre there when I come back to upgrade my phone in a few months! :)

Went in to switch service and got the best help ever from Nae! She was knowledgeable and straightforward, and great at customer service overall. Very happy new customer.

Awesome service! Nae was soo wonderful and helpful! Definitely going back to her for my next upgrade

Thank you Nae for the excellent and timely customer service. You made upgrading my phone and plan the easiest part of my day!

Yvonne and Nae ROCK!! They have excellent customer service attitudes and took the initiative to find ways I could save on my account. Went above and beyond to give me a better understanding of the ins and outs of my monthly billing plan. Can’t recommend these girls enough. Gotta come back to Kitsap Way if you want to REALLY get it done!!

Great Customer Service and Knowledge about any questions I had. Super pleased with this store.

Was able to do what I needed to do.

Nae was very professional and knowledgeable and gave me excellent customer service. Thank you!

0 Stars if I could!They extra fees are ridiculous here. Very pushy to get something more expensive. Basic knowledge of the phones is well below average. Please dont waste youre time here... Call verizon or go to the corporate store.

Nae helped us and she was very helpful with everything!!

Extremely helpful staff was a little busy but they are taking appointments to ensure everyone is helped.

I want to take a moment to give Yvonne and the staff at the Kitsap Way Verizon store a HUGE shout out!! My husband and I were looking into switching to Verizon and wondered what kind of deal we could say yes too. I cant even begin to express how wonderful the staff has been in this process!! The service Yvonne provided us with went above and beyond everything we could have imagined!! Nae was equally awesome in handling our account and helping get things rolling. I have never experienced customer service as wonderful as this anywhere!! My husband and I felt confident that we made the right decision to switch to Verizon through our buying experience!

If they sold any Verizon retailer phones lady gave me the nastiest look and pretty much said no we dont carry those, and went back to helping privileged family ... Sad sad sad

I love my new phone! The associate, Nae, was very helpful throughout the upgrade process (: She was very nice and made the whole process quick and easy! Best service I’ve had when it came to getting a phone. Highly recommend this place and their associates!

Yvonne was fantastic! She is very knowledgeable, and was very patient with us. She took the time to make sure we understood everything. I would recommend her and this store to everyone!!

No customer service! Go find a corporate store! You are better off!!

I love my new phone! I got the galaxy note 10+ from this store, and I havent had any issues with it or the plan I chose so far.The associate, Sammee (thanks girl 🙂), was super helpful and very nice! It was a great experience shopping there, and I will definitely be going back to this store the next time I get a new phone!

We had an awesome experience in the store in particularly with the salesperson yvonne.She is very patient, knowledgeable and friendly. She took care of all of our needs no matter what thank you.

Augustine Rutledge provides extraordinary customer service! My iPhone was not charging, it was “dinging,” every few seconds, and I tried every suggestion I could see on line. I left the store with three things: the upgraded auxiliary pieces that I needed, a clear explanation of what went wrong, and a smile. Thank you for your courtesy, sense of humor and kindness. You knocked it outta the park!

Best customer service ever! Trish was SO helpful. I traded in my phone and upgraded to an iPhone 8 today! She helped me throughout the process and we hit it off really well! She answered every question I had full-heartedly and made it easy for me to understand every single thing. I definitely recommend this location! Trish is an excellent assistant manager and I will definitely be shopping here again!

Very disappointed in how we were treated. We walked in and was told there was a 45 minute wait. No problem. Except the store associate didn’t give us any resources, ask us why we were there, and continued to talk about the local bars and beer with a customer while we were waiting instead of trying to help us. We will take our business somewhere else.Very unprofessional.

I just recently joined Verizon and now share a plan with my best friend. One of the representatives, Kaitlin really did the works! She helped with things most representatives wouldn’t even deal with. She was on the phone with customer service for over three hours trying to help us out. Super polite, and I always making sure we’re getting the most we can get out of our plan. Highly recommend giving her a raise!

I came in on Mothers Day when Trish, worked on my old phone. I decide to upgrade. She was very knowledgable and helpful. I have come in 4 other times Vicki and Trish are always helpful and every experience has been super wonderful. Always so friendly and efficient. This is my store of choice and I will always come back here. 10 stars if i was allowed to give them!

Nae was super helpful and found everything I needed!

The last time I was here there was a huge thunderstorm and I was visiting with my dad, the staff was very polite and helped to make it a quick experience as I was having a full on panic attack from watching the storm outside, one came over and talked to me to keep me calm while another worked with my dad to fix a problem on his account. Would go again as long as there are no storms.

A little over a month ago I was in there looking for a apple watch, and Kaitlin went above and beyond in helping me order one and expediting it so it would be in before Christmas. She even ensured that I would get the military special that was going on when the watch arrived. Today, I recieved a text from Sammee asking how the watch was working out and if I had any questions about it. I think this Verizon store has the best customer service out of any Ive ever been to over the years, even out of all phone services.

Jonathan was super helpful! He helped my husband and i out with purchasing 2 new phones, so grateful for all of the advice and help. He made everything super understandable and easy. Thank you for everything!

Not very user friendly... the sole employee in the store didnt have access to what I needed. She told me to try the corporate office nine miles north with no guarantees. I think she could have called up there on my behalf and asked them.

Best Verizon store I have ever been in hands down. The staff were great. I live in port orchard but that store is always busy and I feel rushed so I will continue to take the drive out to this location. Felt more like I was a friend than a customer. I will gladly tell my friends and coworkers about this staff and store.

As I walked into the Verizon store on Kitsap Way. I was ever so surprised buy a frolicking blonde woman that manages this thriving location. With her bubbly attitude and happy-go-lucky sales approach and trusty sidekicks Michael and his counterpart Jimmy. Provided the best All Star like professional game winning customer service performance.

James Adamson sold me my first smart phone late afternoon on January 30. My husband and I were completely ignorant of everything about this technology. James was incredibly patient and helpful and has continued to be in the almost two weeks since. His knowledge and organization are impressive, and his personality makes a pleasure to deal with.

Fantastic customer service I came in here upset I am leaving totally satisfied. You could have more people like her and Verizon would get wonderful reviews all the time. She left me happy. thank you!

I visited the store to have a SIM card issue resolved. They were helpful and took the time to fix the problem. I appreciate their service.

I dont hate it I just think the customer service can be better

Clayton was super helpful, kind and patient. Great store to work with.

The service at Verizon was amazing! Our technician was James A., and he was a great teacher. He found the most economical plan with great coverage, and educated us about our new phones. He made the transition from my dinosaur flip phone to a new smart phone easy. We began to look forward to our trips to the Bremerton store to pick up our new phones. James always made us feel as though we were priority #1 even though he had to multitask often with other questions from other customers. He never lost his patience or his sense of humor.We will definitely go back to Verizon in Bremerton should we decide to upgrade.

Vonne helped us immensely. We got a great deal on some gear and an upgrade.

Paid my bill on my way to silverdale. Store is well kept, employees are polite. The computer was down so no receipts could be printed but beside that the store handled my business well I will be using them again if I am in area

I was stranded in Bremerton WA with an IPhone that refused to give me directions. I spotted Go wirelessVerizon in Oyster Bay. Augustine Rutledge came to my aide, gave me a tutorial and set me up with an account that will make travel easier from here on in. Thank you!!!

Been in a few times and both times josh has been very helpful! He knows his phones and helped us find a phone right for my friend. Thanks Josh!

TRISH AND KAITLIN GAVE PROFESSIONAL FRIENDLY AND OUTSTANDING CUSTOMER SERVICE!!! they should get a raise. We love verizon!! We Love our updated new phones! -Carol and Gary Cowan

Thank you Tyler. You save us over $$$$ Two tables and two phobes. Out the door $0 after rebate. You were so helpful with us. You are the best!

I have a pre paid plan from Verizon and need to activate it, vonne the service woman who helped me, spent 20 minutes helping called several times to get my service complete, thank you and you kept me with Verizon

As a Verizon customer of 12+ years I have plenty of experience with their reps. James is an anomaly. I have never walked out of a Verizon store with a smile, until today. I was completely speechless by the end of the transaction. The first thing James told me was that I am paying too much for my service, which he proceeded to fix. He activated my phone (handed down from my brother), transferred all of my contacts for me, and showed me how to use it. I actually had to stop and think when he asked if there was anything else that he could do for me, because I had to catch myself up. I spent nothing, had a good experience and will be saving almost thirty bucks a month.

This is not a real Verizon store. I had a terrible experience at this place. The unprofessional reps talked me into receiving two free tablets and said nothing about the steep initial fees or the ten dollar a month charge per tablet for the duration of the two year contract. They have you sign a black box and read aloud the contract agreement so that you dont really know what you are signing for. Somehow they signed all four devices under separate accounts and sent all mail (including the first bills) to my in-laws house on the other side of the country. It took several trips to the real Verizon store to get the mess straightened out. They are crooks not interested in your best interest. After this contract is up, I do not plan on going with Verizon again.

I am updating my review based on subsequent experience. After posting this review, I got a response from GoWireless customer service. I talked with the district manager, Sean. Sean made arrangements with store staff for me to return the unwanted items for a refund. He also made arrangements with Verizon to refund contract termination fees. He was very helpful. I hope the store staff will get some training, too.It took a while for the contract termination fees to be removed from the Verizon bill, but Sean confirmed to me that they have been.I am still unhappy that this situation happened in the first place, but it was resolved once I was able connect with the right person.I recommend reading all contracts with this company very carefully. It might even be helpful to bring a friend with you to help you avoid being pressured into something you dont want or need. Take time to review all the charges and fees. Resist being rushed to sign a contract until you have read it and had all your questions answered.Understand what is going to show up on your bill and how long you are committing to pay. Once you get your new bill, it will probably be too late to change your mind. Or you may have to pay hundreds of dollars in contract termination fees, restocking fees, etc.The sales staff will be nice and friendly and helpful. Thats their job. But its also their job to sell you as many add-ons and upgrades as they can. So its up to you to know what you really need and want so you dont get talked into extras that are not a benefit to you.On March 13, 2017, my father went to this business to get help with his cell phone. He is a senior citizen with dementia.Instead of getting help, he was sold $1179 worth of new phones, accessories, a tablet, and service contracts that he did not want, does not understand, and is not able to make use of. The service on his two existing phones, which were working, was canceled and the numbers transferred to the new phones. He was charged $199 to pay off his existing phone contract.My father has no memory of being sold these products. He is not sure why he went to the store, but he knows he did not want new phones. He does not know what a tablet is.My brother and I are providing care and helping manage his affairs. We did not learn about this situation until April 6, 2017. I immediately returned to the store to explain the situation, return the unwanted items, and cancel the contract.The manager on duty, Ryan, would not discuss the situation. He claimed that nothing could be done because the 15-day return period had expired. He did not provide any information about how to resolve this problem or who I could contact.He did provide a clue that this business may have experience preying on senior citizens. I told Ryan I did not believe a contract was valid if one of the parties did not have the capacity to understand it or was deceived into signing it. The manager threatened to go after my fathers Social Security payments if the contracts were not paid off in full.This is the second time my father has been sold unwanted items at this store. Last year he was sold a tablet that he did not understand or want. We caught it and returned the tablet within the 15-day period. At that time the store was put on notice that my father was a vulnerable senior citizen who did not understand the products they were trying to sell him or the contracts they wanted him to sign.Ryan acknowledged they had a record of the previous tablet incident. Instead of using that information to protect my father, the salesperson, Michael Nelson, took advantage of my father’s vulnerability.My father is a Korean War-era veteran. He has lived in Bremerton for over 50 years and is a long-time community volunteer. He does not deserve the treatment he got at this store.

The best service Ive ever experienced in a Verizon store--from Vickie, store manager. Efficient, calming this panicked customer who had just dropped her phone, putting it out of commission. Ill be back whenever I need phone help...thanks, Vickie!

Terrible service. I walked in and was not even greeted. I saw the 2 employees were working with other people but when they looked at me they could have at least said hi. I sat down waiting for an hour to be helped and finally walked out with never being spoke to. I will not be back.

My experience with Allison was amazing. Couldnt ask for a better person!!! Definitely should consider giving her a raise because her knowledge with her job is wonderful!!!!!!

Its not a good place if you want to get a phone

Very helpful. They gave me a new SIM card for free and helped me activate a new in just a few minutes.

My boyfriend was fed up with at&t, they were super helpful in picking out a new phone, case and switching over his number. Shout out to Kaitlin and Victoria for making that one of my best phone retailer experiences yet!

Trish and John did a FANTASTIC! job!! Thank you so much! I will gladly recommend this store.

When I think of Verizon I think of long lines and shotty service. I think I found the store and rep that has changed my mind. Drive and and no cars in the parking lot and when I walked it I was greeted and helped right away. Not bad at all! The Gentleman that helped me made the switch easy from my broken phone that my kid destroyed to my new phone. He was professional and kind and made me feel like I was a good friend. I didnt remember my password for my gmail and he looked and me with a smile and said we got you covered and reset it and got all of my pictures of my kids on to my new phone. Thank you Michael for helping me out and you rock!!! I will be telling people about your store.

When I went in for my watch, Vicki and Michael were very helpful and patient! I LOVE THIS STORE!!!!

Sorry it took me so long to. write a reveiw but im a sprint user but i wanted to switch over to verizon but when i tried a couple weeks ago i didnt even make it all the way in the store because all of your employees were dancing on the furniture i found it so unprofessional i walked away

Excellent service. Amazing staff. Knowledgeable and friendly.

Because she knows what she is doing. Shes Great. I will be back. Thank you

Customer service is amazing. They went above and beyond for me today.

Great service. Helpful and polite.

The service I received from a young man named Michael Nelson at the oyster bay store in Bremerton, Wa. Was amazing he was so knowledgeable about all aspects of the service I needed. I appreciated him very very much.Geraldine Garman

The personnel working here, mainly Kaitlin, has helped me very much! Everyone at this store is helpful and patient!

I had excellent customer service by a very noligible rep named Vicki, I have never walked out of a Verizon store with a smile on my face until now #goVerizon #toastadorbs

My experience here was awesome because Mike helped me out.

Good store. Its in the old blockbuster building.

They gave me excellent service when I upgrades my phone. They also helped with all of my questions I had.

Not real busy instant service knowledgeable employees

Taylor was extremely patient and helpful.I plan to come to her anytime I need help with my phone.

Vicki fordyce and her team are efficient, knowledgeable, and patient with the customer. I will continue to come back, and also refer friends to her store!

Super friendly and knowledge. Helped me with a difficult problem, so smart!

Beware of what these guys try and sell you, A lifetime warrantee is actually two years when it comes to screen protectors. They are overpriced scam artists. I will never stop in there for anything again .

,The voice been friendly the of always help me out with my problems theyve always dumb and extra mile highly recommended

Just lost my phone over the weekend and called Verizon expecting to have insurance to replace it because when this store sold me the phone he asked if I wanted insurance and I said Yes. Turns out I didnt have insurance on the phone because he didnt do his job although he asked me. So now I have to buy a brand new phone. DO NOT BUY FROM HERE.

I dont shop there because they arent tmobile..but I checked it out, it seems ok

Amazing service, Taylor is amazing, and helped me out a lot!!! Taadaa

Yvonne is amazing!

Always join the club big discounts and free replacements

Dont like Verizon just stuck with it

Extremely helpful young lady!

They were not very knowledgeable but they were able to assist me

They werent very helpful after they got my money.and I was committe d.

Dont carry accessories for any phones but the newest one

Answered my question about service and boom!

I called this location last night at 8 o clock to try and swap my phones. The guy told me it would cost $25. I went to Verizon in Silverdale and got my phone swapped with no charge. You need to stop giving your customers false information 💯

One of employees was not polite and not helpful answering my question she was more confused than I.

Wonderful service & always knowledgeable

Friendly staff... other than that, its Verizon. What else can I say?

That wait time is horrible. They should hire more staff.

Helped with a broken phone, also assisted in lowering my monthly bill.

I go to the Oyster Bay store in Bremerton even though it is not the closest store to my home because I get excellent Customer service every single time!!!!

Very helpful and friendly

Vicki is a wonderful sales.rep

Very helpful

They are amazing!