Very good service and the way they handled the crowd and purchase of the XBOX SERIES X AND PS5 was very very well done way to go management and workers at Brentwood store in NASHVILLE TN

I had some troubles with a pre-order at another Best Buy a few days ago. The Best Buy in Brentwood had great customer service and they were able to help me out. Im appreciative of their staff and Richard the Manager on Duty that quickly resolved my issue.

Great customer service answered all my questions. At the checkout the cashier gave me wonderful customer service.

Picked up (and subsequently had to return) an order and both visits were quick and easy

This place is amazing... I just wish I was rich so I could shop there all the time.,.lol

Everyone was helpful. Good selection and had stock of items.

Purchased a Sonos Bass & 49 curved computer monitor & picked it up with no wait. Best Buy even loaded it in the car with car.

I prefer to shop online but since my electronic needs would have been roughly 2k I decided to go into the store to bless someone with commission. I looked online to determine exactly what I wanted however upon entering the store I wasnt greeted. When I went into the TV section there were several agents available that looked at me and kept waiting on someone to help, I moved over to computers and received the same treatment. I have a few hunches as to why I received this treatment and decided to leave. I went to two others and purchased the pc at the location on Charlotte Pike. Needless to say I ordered all other items from a different brand and online.

Horrible best buy. Nobody want to help you. Employees are so rude and not trained.

At this location they have a knowledgeable staff, in the manager is amazing always has a smile on his face And isnt afraid to greet and work and help customers. They always make me feel like a valued customer.

I love this Best Buy. In store experience is great. But why can you take my calls. Totally impersonal. Ridiculous. Get your act together Best Buy corporate!

Not able to give 0 stars. I signed up for a credit card which they used the wrong contact information, so checking and paying my balance was impossible (took several calls [non productive] and chat discussions to almost rectify). When I used the rewards certificate (the only reason I signed up for the credit card) to purchase an external hard drive the order was cancelled two days after it was supposed to arrive (no reason given) and they did not refund the rewards certificate. I have been chatting with best buy customer service representatives every couple of days about how I will be reimbursed. This is a tremendous pain for me--and they still wont refund the amount owed... I very much wish I had never walked into the store.

This store used to be nice, clean, friendly, professional, but all that has changed. I watched them build this store, been shopping there from day 1. Something changed in the past 5 years or so. Now days, seriously being mismanaged by someone who has no idea how to train young people to be respectful to older men, polite, kind or appreciative. Its not full ghetto here yet but close enough to make me want to drive to Spring Hill or even Alabama. Sketchy store, zero good vibes, I wouldnt drop a dime in the place, and dont even want to go in there anymore. It feels really trashy in that store, no thanks. Addressing the customer as brother, guy, dude, etc., is just pathetic and dumb, grow up and be an adult and a professional, or quit and go work construction, they might make a man out of you, maybe. You treat your customers like dirt, and expect them to be nice and shop there, so shallow and wrong. I hope corporate shuts you down and everyone loses their job. Sad, very very sad place.

One of my worst experiencesWent to purchase a phone.. The Black Sales representative has ear phones in listen to music.. The way he was swaying I thought Stevie Wonder was waiting on me..I just left....I do not recommend this store at all

We worked with Josh on buying a computer, printer, accessories and two cameras. He was so amazing, patient and extremely knowledgeable on everything. We ended up getting everything we needed! We had a great experience.

Friendly and helpful staff, been our go to for large appliances at great prices and we get reward $ back on our purchases! We always have the geek squad deliver and that’s a great experience too

I actually had a friend to come in from Germany that needed a computer so I ran up to bed Best buy since its not really that far away from Pulaski and whenever I got there I was pretty impressed about the staff they was all over the place running to one person to another trying to help you and trying to get things done I have to say Best buy has probably about the best staff Ive ever seen in my life and I didnt even go in there to buy my friend did instead Best buy keep it up yall really do a fantastic job

Awesome customer service. Knowledgeable employee super patient. It was fast easy and painless. Walked in with an idea and price point.

So many TVs...so mnay choices. A few just a bit above our income but I can dream. 8K with a big screen...someday.

Theyre truly a bunch of geeks and I love it! Just tell them what you want to do and theyll make it happen. Easy. Simple. Right the 1st time.

Always helpful staff and excellent electronic options. If I ever need electronic products, this is where I go. They also have great warranty options!

Great experience my Occulus Quest 2 controllers werent working and the Geek Squad got me an all new device with my protection plan! You guys rock!

Good selection of computers and accessories. Eager salesperson, with moderate product knowledge.

Bought a treadmill online and they hired a 3rd party contractor to assemble who broke it during installation. Scheduled a replacement for the following week. 3rd party shows up again, 3 hours late outside of time window, doesnt take old one or assemble new one. Now have 1 broken treadmill and 1 in box taking up most of a room and they wont come back out for 11 more days.

Daniel at store #170 Cool Springs was the bomb.com. He was knowledgeable and for every connectivity issue for my computer I raised, he had options for me to consider. He was friendly and while I was purchasing a Microsoft product and he was the Apple product specialist, he still knew the answers. He was not pushy and made my shopping experience AMAZING! Thank you Daniel, you are the best!

Very knowledge associate that assisted us with a 2 in 1 laptop for our daughter.

Ordered online for outside pickup. Everything went smoothly, and I only had to wait 2 or 3 minutes for the gentleman to bring my order out to the car.

Great staff I got 70 TV for 500!

Franklin,Tn. Appliance dept employee was just the most helpful,caring and professional representative for your company .I know his first name is Mike.I am sorry I did not get his last name.Please acknowledge his fine salesmanship and concern for others.Thank you kindly,Melinda Madland and Sylvia Wade.Sale made on 7/6/21

Great customer service went to pickup some online items for my customers..

I wanted to buy a cable to connect my phone to my TV so that I could watch movies from the phone on the TV and I was helped out by a representative, reluctantly on his part. The customer service really was not the greatest. Then I get home and the cable does not work and maybe its because of my phone I dont know but I had to return it and I havent been back since.

Just had a really, truly terrible experience here. I walked up to 4 individuals at the Magnolia area at 2:45pm on the 29th of April to ask about headphones/options that could handle both gaming with a wire and wireless audio. One of the four was taking a phone call, while the other three just stared at me wide-eyed, incapable of asking if I needed assistance.When I requested if I could receive some help/assistance they just kept staring at me wide-eyed, until one of the four walked away and I stepped closer to the desk. I’m not sure if being a brown person, and walking in wearing my mask over my nose (which none of the team members were doing) made them uncomfortable, but even when asking for help they basically said nothing or tried to point me toward products that *could* be used. I wear a backpack when I go out for convenience (phone, wallet, keys, etc. stays all in one place) so that might’ve made them feel nervous, but they barely even tried to be cordial. They acted like my request was beneath them and their time, and barely offered any assistance (they pointed me to one product and basically said I’m screwed). I shouldn’t have to ask for help whatsoever, and when I did I basically just received thinly-veiled rudeness. I’ve been going to this Best Buy for 9 years, and honestly I’m being given a reason to never, ever, come back again.Fortunately, there was an extremely kind team member who greeted me prior to my exit. Even with his clear training of basic etiquette and retail decency, it’s a definite 1 star, since evidently at Magnolia they had not gotten the memo. So congrats Best Buy and Magnolia, y’all done goofed.

Five stars because the staff is always friend no matter the situation.

Good laptop selection but most models were on the pricey side.

Everything electronic you name it they have it. Had a good experience....bought some stuff.

Your basic Best Buy..... the best brick & mortar place to buy electronics.

Broad selection of media and technology products. Ample number of employees to provide assistance.

Customer Service is hit or miss. The inventory is usually well stocked for pick up items and the store is clean. So my experience at this location has been great when a customer service rep is availiable.

Went in this morning to replace a bad radio in my car. I had to wait a few weeks to get in but it was worth it. Car was in and out in less than 45 minutes. Im so happy to have music in my car again. The tech that worked on my car was super nice and helpful.

Matt L. Put my screen protector on and did a fabulous job! Thanks! Matt

Service was great but the Yamaha surround system I purchased Friday today on Sunday 2 days later my right front speaker has already went out happy birthday to me

NICKSTUAR ADCOX

Excellent experience.Bought a laptop.Mitch was quite knowledgeable and helpful.

Very good service was there to buy a Apple Watch in and out in less than 15 mins.

Amazing staff,very helpful and friendly. Taylor was amazing.I will definitely going to recommend it. I got my new TV in the matter of minutes.Thank you.

The guys were really helpful and I got exactly what I needed

The helper was frustrated that the item we came in fir had been moved, twice. We left with what we were looking for & glad he finally found it in the store.

Great deals and fast and friendly service service !!!

I purchased a pair of Geek Squad Certified headphones that came full of ear wax. Lets just say that the will to make me feel better about the situation, especially after my 2nd pair of these because the first ones were defective, was lacking. The guy was overall very nice but the Customer Service Manager person that came to help after did not even acknowledge me, and just walked away after he supposedly helped without a single word to me. Then heard a question I made to the first rep as he was walking away and instead of returning to answer the question, proceeded to just give the answer to the guy in front of me over his headset.Clearly the person assisting me needed some more training as he gave me several answers that did not explain what my options were properly, and instead made me think I was getting some credits refunded that I actually wasnt along with other things that were not handled properly. Needless to say, I decided to just return the item. I will most likely be closing out my Best Buy credit card.

The usual bestbuy . Customer support is good

I was on travel and forgot my laptop power cord. I checked two other stores, they did not have what I needed. The blue shirt associate took me straight to what I needed!! Awesome!!

The tv i purchased was confused it would not program to my cable remote. I needed to manual program each time with remote provided with tv. Purchas and return easy thank you.

Have ipad pros on display but cant even order one, 20 year old sales associates that act 12 And are clueless on how to communicate and be polite to people that are older. They have no patience to explain anything to you they have anxiety because they are not on their phone and they want you to go away so they can get on or their break.

Very knowledgeable great attention to our wants.

Awesome store, but Geek Squad was very rude when I was asked a question about Macbook compatibility on a product I was wanting to buy. Additionally, when I was checking out, the cashier was very rude and had a super disengaging attitude. Giving 2 stars primarily based on the fact that what I needed was in stock. Service alone wouldve received a .5 star if it were possible.

Always people ready to help you

Lots of workers were ready to help me and they had a large selection of most items.

No help lots of people looking for help but no workers to be seen tried to get pc fixed but geek squad dont fix pc but the one helpful employee gave me info to a pc repair shop

Intel rep was very helpful. And prices are competitive with Costco or Electronic Express, definitely a one-stop shop for anything home appliances related

Reasonably good selection of computer products. Several popular brands and models in stock. Mens restroom out of service and the alternate was behind and alarmed door.

Rude sales reps and non existent customer service.I’m getting blockbuster vibes about your future :)

The customer service was rediculously slow. We had to wait almost 30 minutes, then ask one of the other members to see if they could find us help. No one was willing to help us. The Manager came but he didnt even help us, he left it up to the staff members to help us.

Great selection and helpful staff.

Love it the service was great. Bought a small refrigerator an a laptop geeksquad very helpful very nice

It was an excellent experience. Brian the computer pro found me exactly what I was looking for in a laptop. He went above and beyond and took his time finding the accessories I needed as well! Excellent job and experience!

I recently bought a new radio head from this Best Buy location and had to return to the store that night due to the fact that after I had soldered the pieces together I find out they sold me the wrong wiring harness. While there it took a manager over 10 minutes just to come to the customer service desk. After the clerk explained my problem the manager took my piece and left without saying a word to me. After about 5 more minutes I finally asked the clerk if it would benefit the manager to know the year and model of my car in order to get the right piece which she then proceeded to share over the radio. The manager returned to the service desk with the same exact piece in hand telling me it was the new correct one and the only one the computer said would fit my car. I then googled in my own phone the make model and year of my car plus the words wiring harness. Sure enough Best Buy comes up right away with the part I need front and center so I show the manager who puts the part number in the computer and finds it available in the store.Being extremely frustrated at this point doing everything but walk and get the part myself, including the fact that I am going to have to restrip and solder the new piece together. I asked for a discount and was met by another Manager who was quick to have an attitude with me toward my upsetness saying that the first manager had no intention of being disrespectful. So I told her intentions mean nothing if thats how Im treated. She huffed gave me 10% off and immediately walked away.After redoing all the work I hook up the new radio head go to insert it into my dash and it does not fit, its too big. At this point I am now very upset because I asked the same employee who sold me the wrong part if it would fit directly into my car. To which he replied with the right dash harness it would. I go to Best buy again in the morning and the original employee is there again. After checking the computer he tells me its because my car requires a dashboard modification. I asked why he didnt inform me of this when I asked multiple times if it was the right size for my car. He didnt have an answer for me so I asked since I was there if they could just quickly modify my dashboard since I had already done all the work. He tells me their instillation bay is closed, this was noon on a Wednesday.So back home again I went to literally saw and sand down my dashboard to get my new radio head into my vehicle.All in all the staff at this location showed zero initiative to help me and an overall could care less attitude.

Took a while to get some help but I went to the 2 guys at the front by the door and one helped me get the first item I needed which led me to meeting Nate or Nathan, I believe his name was who was absolutely AWESOME!!! He made sure I was well taken care of, explained all the specs of several other technical items I didnt know they had on display but are on my purchase list next month, he really helped me make a well informed decision as to which phone I wanted to get next and we had great conversation about the products. He was extremely personable and highly knowledgeable! Then at the checkout counter, they were also super friendly and very nice. Great experience!!

Love Best Buy great help and great selection of tech

Always able to find all your electronic needs and staffs are helpful. Nice things are there are some toys as well, so kids won’t get board being staying while parents are taking time to look what we want.

Decent selection and prices but the only reason I would buy from a big box store would be service and expert advice. They didnt provide either.I waited in line a brief while. I was asked what I wanted by an attendant outside the store. They told me where I needed to go in the store. My wife and I looked and lingered hoping someone might come and help. First in security/home automation, then in car stereo. No one asked to help. A couple of people made eye contact but no one helped. We then went to cell phones, again. No one offered assistanceI am on my computer now. Ive done my research and will be spending a little over 4K on lighting and control systems, wireless security cameras and door bell, an Apple 11 and a new Pioneer head unit ($500) for my old truck.Im sorry I wasted the time driving and shopping there.

I normally have a really good experience but had to wait over an hour for curbside delivery. After waiting 40 minutes, I went inside and it still took an additional 25 minutes. Ill continue to shop with Best Buy but will not use the curbside process again.

Seemed to have acceptable store hrs., availability, and acceptable pricing.

I get all my electronics from Best Buy including 2 galaxy smartwatches,2 galaxy s7 pluses and more. Everything still works and the cus service is usually good.

They have adapted to the times very well and make it easy to get what you need without even leaving your car!

Went to the magnolia home theater section, great employees, very helpful and knowledgeable.Normal sales floor employees on the other hand were lacking in product locations and less than helpful.

I never write reviews, but this Best Buy is by far the worst one I’ve ever been to. I went in looking for a thunderbolt 3 cable and I wanted help to find where they were. The only nice employee in the store was helping another customer and he radioed to a few other associates for them to help help me (I could see the two employees who he was mentioning on the radio). They both looked at each other and pointed to the other as if neither one of them wanted to help me. One of those individuals is a so called “Supervisor” and was being extremely rude and hostile as he was lecturing me on how they don’t make Thunderbolt 3 cables longer than 0.8 meters. I ended up finding what I needed on my own and went to the checkout to only be told my total and nothing else. Absolutely no “How’s it going?” Or “Thanks, have a nice day.” He literally just said my total and put my items in a bag. I’ll be shopping anywhere else besides Worst Buy from here on out.

Cool best buy they never seem to have what Im looking for. The staff is cool and helpful. Parking can be a 🐕.

My experience was short and sweet. Employees were very helpful and quick to point me in the right direction.

I came there on black friday. I bought like everything there. Really good place, was not waiting so long, even if there were 1000 people. Staff working really cooperative

The staff was great very helpful!

Good deals for appliances and electric stuff

Its a bestbuy. Great open box options. I purchased 2 solid state hard drives that was on sale and in stocks. I checked availability online, purchased and picked up with out having to hunt around.

The selection can be overwhelming, but we found very helpful and knowledgeable staff. On a previous visit we worked with an associate who found an open box of the model we were looking for and saved us some money on a perfectly good product.

The Store was Great with Friendly staff, however I was misinformed about a product I purchased that caused me to Miss Out on a Special Occasion!

It was an easy return/exchange experience and the employee who helped me was very nice and friendly. I appreciate the good service!

The representative, that assisted us in the cameras and video equipment section, was well knowledged. She was kind and answered all our questions! She mentioned she only work part time; management may need to consider hiring her full-time!

Jonathon helped us in with Apple watches and then spent extra time to help us find the best TV in our budget. Great customer service from this associate

They dont answer phones. 50 people work the floor but 2 work customer service. Used to be a great place to shop.

Today was the second day I’ve attempted to get the screen replaced on my daughters phone. The first time, many months ago, I made the appointment, showed up, sat there for a long time, just to be told they didn’t have the screen. So tell why they don’t figure this out beforehand? When you make the appointment, you select what service you’re needing.Now today, I go in, they run a diagnostic, just line last time, luckily they actually

Richard, my sales rep and store’s supervisor, was super helpful and kind. The store is staffed with very attentive and kind people. Happy to hear that they give money to St.Jude!

I had an appointment with their tech team to look at my iPhone. Apple had sent me there for service. They were very patient and extremely helpful. They could not diagnose the problem immediately, so they kept on trying until they had a suggested solution. When I decided not to get it fixed they were not trying to pressure me or guilt me into spending money. Customer service likes that makes me want to come back to a place, and it’s very hard to find in today’s environment.

Cant thank the team at this Best Buy enough for their excellent service! GM Ben, AM Brian and awesome associate Arianna were just wonderful to work with, and helped me get the right computer for my needs. Appreciate all of your work, and wonderful attitudes! Thank you!

As always stuff were very helpful and they love to see Mr Duncan.😉

Go somewhere else. No one will answer the phone at this store!!!!! Try any department - no answer. Do not pay for their Geek Squad plan. You will never be able to use it again because no one will answer the phone. Terrible.

I came to this place to upgrade my laptop and install extra memories. The staffs there had some personality issues.

Best Buy is such a scam! I bought wireless headphones for a Christmas gift on Dec 23. They did not work with my TV and their return policy has always been 30 days. I go to return it within the 30 days and I’m told their holiday return policy (anything purchased between October and December) has a return date by Jan. 16. How does that make sense during the holiday period I’m given half the return window during the busiest shopping period of the year? Ofocurse it’s not printed on the receipt but in the tiniest font in the terms and policies on the website that no one reads so they can scam you. I will no longer buy anything from Best Buy and the associates are zero help at all. Biggest joke of all times.

We bought so many c.d.s . Almost $200 worth . Talk about bringing back the days with TLC,Pink, slim shady,tool,seven,toby keith,willie Nelson and so many more.

This is why I stick with Amazon-Best Buy customer service is totally absent. Called with a simple question on a return and waited for on hold over 20 minutes on 3 different occasions. There is also an option to email the store manager-did that 3 days ago and have not gotten a response. True to form the online chat feature on bestbuy.com is experiencing technical issues and is unusable.

Great. Have ordered a few times with curbside pickup. Love it. You place your order, then when arrive, park in one of the spots designated for pickup, and let them know youre here. (On the confirmation email) shortly, someone will arrive with your item(s) and load it for you.

Service can be hit or miss, but I prefer this Best Buy over others in the area. In fact, it is much better than the Best Buy that just opened in Murfreesboro. I was searching 2 n 1 convertible laptops and Brentwood had a superior selection compared to other locations. Just wish service was a little more attentive.