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CS Automotive
610 Church St E, Brentwood, TN 37027, United States
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CS Automotive
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P.
Review №1

Very thorough, I appreciate the level of detail that is in the inspection report. I own two Toyota vehicles and typically do my own maintenance, but if I cant, wont or shouldnt, then I bring my vehicles here. Maybe a tad pricey, but the customer service is excellent and Ill trust their word over the Stealership any day. Thanks and keep up the good work!

Kr
Review №2

I bought a 30k mile service for CS Automotive at a charity auction and forgot about it. Two years later they not only honored it, but did a great job. They kept me informed, made drop off and pick up a breeze, sent me an email with pertinent information about my vehicles passes and things to look after soon. They even washed my car and left me mints inside with a note from the person who serviced my car. I felt valued and a bit pampered, rather like Id had a car spa service!

Tr
Review №3

I was referred from someone that recently received repair work from CS Motors. They were professional and helpful in getting me to understand what was going on with my car. Due to their knowledge about cars, I felt comfortable and was able to trust what was suggested. The facility was nicely decorated and comfortable to sit and wait until car repair(s) were complete. I also love that the car can be dropped off and kept safe. My first experience was positive and I appreciate it. Thank you CS.

De
Review №4

I found myself in a time-sensitive need for repairs after another shop was unable to diagnose my vehicle. When I called CS Automotive, they made every effort to accommodate my needs. They were able to quickly diagnose my vehicle and make the needed repairs. I was able to pick it up a day earlier than expected! Thank You to Kim and Lori in the office, and to my technician Tanner. Ill be returning to CS Automotive for my future car-care needs.

Re
Review №5

Never left in the dark with this place. You Will know every detail and issue about your car. They do very a THOROUGH Job and honestly what you pay...The proof is in the pudding.

La
Review №6

100% confidence in this team every time we bring our vehicles in! And that says a lot! Thank you to Rob & Kim and the whole crew who make every visit as smooth & convenient as possible. We have been (and will continue to be) long-term customers of CS Automotive.

La
Review №7

Took our car in to have a windshield wiper issue evaluated. We didnt know if we would have to replace the entire assembly or just the arm, and hoped to get a Toyota part here easily and avoid the dealer.- They insisted on looking the car over head to toe despite us bringing it in for a very specific issue.- They found a myriad of issues. For example, they mentioned our tires needed replacing, when the week before I had actually had a TIRE shop tell me those tires didnt need replacing. They find that the brake fluid cap was missing and wanted to flush it, despite me having had the oil changed the week before at our regular place and them not having noticed this.- We agreed to have them replace the wiper arm, only to find out that they would have to order the part and it would be a few days anyways. According to them, the part was $100, the job would be $150. Still agreed, until they asked for a $130 *deposit* on the job. That is right, they wanted a $130 deposit on a $100 part. That is when we walked away.We wound up having to pay $70 for the diagnostic we never wanted, just to get out of there. On the plus side, they detailed our car nicely.P.s. We had our brake fluid flushed at our local mechanic for about $50 less than CS quoted. We ordered and replaced the wiper arm ourselves for about $60.

Je
Review №8

This business is very thorough in their inspections and the work they perform is first class.

Jo
Review №9

Great service from start to finish!

La
Review №10

Great experience with both the office staff and mechanics. Car was done when they said it would be.

Be
Review №11

They are wonderful! Went in for an oil change and they discovered my vehicle was leaking oil bad and would need repairs. They did the repairs and my vehicle is running excellent again. Highly recommend them.

Ke
Review №12

Always excellent above and beyond service. Our extended family and friends use them and I recommend them to anyone need car repair

So
Review №13

CS Automotive was fantastic! I wound up having issues with my car they couldn’t fix and they advised me to have Infinity diagnose my issue before I spent money on the other things that were more routine. I have never had a repair place advise that before!! I am so impressed with the service and professionalism of CS Automotive! I will for sure use them again! So impressed with everything about them! They also took me home and came and got me when my car was ready. Great customer service and well done CS!!! You’ve gained a customer for sure!!

Al
Review №14

Three cars serviced in two weeks and always confident about repairs.

Ma
Review №15

Weve been using CS Automotive for several years now and have been consistently pleased with the way theyve helped us keep our vehicles on safe and on the road. They have been great communicators, extremely helpful with coordinating rides to work when I needed and were willing to work with our vehicle warranty provider when we needed for some major repairs. Id recommend them to anyone who wants a partner in the health of their vehicle.

Gw
Review №16

Did an awesome job on car repairs and even took to another dealership to get airbags fixed.

lo
Review №17

Great people. Truthful and always call when they find anything else that needs attention.

Ma
Review №18

CS Automotive is always my first choice for car repair. They are very thorough and explain all their findings. They dont ever pressure you to do things that you dont want to do. Lori does a fantastic job helping you understand the problems and offers sound advice on next steps - often consulting with the technician who worked on your car to provide solid answers. Quality folks for sure!

Se
Review №19

Friendly staff, good prices that includes a *3 year warranty on most work* & great location in brentwood. They include a list of pertinent fixes and less pertinent fixes for FREE each time. If you just need an oil change, they will still provide that list and not push you to get any work done you don’t want done. Rob and team are amazing. Be careful turning in and out!

Br
Review №20

CS Automotive takes great care of my Jeep!Always quality work and great staff!

Ch
Review №21

Recently bought a Land Cruiser that needed a post purchase inspection. This place is awesome!!! The ladies up front were very impressive and knowledgeable about most everything that went on during my inspection and service. It is rare to find a place that services your car/truck and gives you excellent guest service with a great value. As a business owner I can appreciate excellent guest service especially in tandem with paramount mechanical service. Keep it up guys !!!

Da
Review №22

Excellent. 3 yr. warranty on parts / labor. My car came back clean and detailed. Very professional staff and comfortable hotel like lobby. Will not go anywhere else.

Sa
Review №23

I needed a pre-purchase inspection done on a used car, and only had a couple of days to obtain the inspection/make a decision on the car. I live out of state and was facing significant logistical hurdles getting a timely inspection completed. CS Automotive bent over backwards to make this happen. They went above and beyond. I highly recommend them.

Et
Review №24

I am so thankful for CS Automotive! I have been to other shops to get repairs or maintenance done on my car, and CS Automotive stands head and shoulders above the rest for the following reasons:- You are never pressured to do anything to your car unless it is absolutely necessary.- CS has always been timely with repairs, often completing them before their estimated date, and always have kept me updated on the progress.- The quality of every repair or maintenance that CS has done for me has never been brought into question. I’ve never once regretted spending the money to get something done at their shop.Look, we all know that getting car repairs done can be expensive and difficult. But I would trust CS to do any and all work to any car I’ll ever own, because I know that I can trust the labor and parts to last for a long time and their attitude as a company is so refreshing to be around.Thank you, CS Auto, for always being such a standout business and for serving my family so well!

Al
Review №25

I was recommended CS Auto by my brother in law. Im super glad he did! I have a Toyota Rav4 that had several check engine lights appear one day. I took it in for a diagnostic. Lori was very communicative throughout the entire process. Phone calls, emails and text updates about parts. I even used a loaner car while my car stayed in the shop for several days.I liked the breakdown of costs via email and the explanation of things they found during the diagnostic. Im not an expert by any means about cars, so it was great to have my hand held through the process of what NEEDED to be addressed versus issues I could work on later so my bill wouldnt break the bank.Overall I am extremely happy with my experience with CS Auto and I will definitely use them again in the future and recommend them to my friends and family!

El
Review №26

CS Automotive always does an excellent job on my car. They are very thorough, trustworthy and have an amazing friendly staff. I highly recommend CS Automotive to anyone.💕👍

De
Review №27

CS Auto has excellent service and customer service. These days it is hard to find an honest, customer friendly auto repair service that knows what they are doing. CS Auto is one of those that I trust.

Gr
Review №28

Good service. Fair price. CS Automotive has maintained my vehicles for years and Ive never had an issue.

Sh
Review №29

As always, excellent service from Rob & the crew! Ive trusted his years of experience for over 10 years now. Always proven to be invaluable.

Li
Review №30

Excellent customer service! Got job done right ✅

Sh
Review №31

This was my first time to use CS, and it was a great experience. I only got an oil change but since my vehicle is older, I asked them to inspect it to be sure I am keeping it well maintained. I received a very detailed but easy to understand report. I will definitely be using them for all future maintenance on my Toyota.

Lo
Review №32

CS Automotive is great! They are very professional and honest with what you need. I highly recommend them!

Ju
Review №33

Ive never experienced such a thorough and comprehensive inspection in my life. After dropping it off, they got back to me quickly with a detailed list of recommendations. They even included pictures for reference and explained why/when/how for each recommendation. I called them back later to narrow down what is a priority (which they were very frank about). The work itself was excellent and the pricing was very similar to what I got from estimates elsewhere.Also, despite calling more times than I care to publicize, the front desk was extremely patient with me. It was the first time I have ever heard a mechanic say we encourage you to ask questions. I feel not only much more confident in how my vehicle runs, but also better informed in how to maintain it.

sc
Review №34

No matter what the service is, oil change or greater Kim and her team always deliver above and beyond. I have two cars that are serviced by CS and both are older cars that need knowledgeable and qualified attention. I met the owner (Kim) by simply walking in and telling her I was tired of being over sold by a national brand. I’d prefer to support a locally owned business anyway. Find a mechanic for life at CS AUTO.

S
Review №35

We have been going to CS for our automotive needs for the past few years and love them. They deliver when they say, their work is top quality and you can believe what they say. When doing a job, they will also tell you what to keep an eye on. They dont try to up sell you. They also offer a reasonable car check up before buying . CS specializes in Toyota and Lexus, which if you have ever paid Lexus prices for work, this is a total win. Wont take my car anywhere else. P.S. the waiting area is comfortable and attractive. I dont mind waiting.

J
Review №36

Always a positive experience getting my Toyota serviced at CS Auto. Never any surprises and the communication is excellent.

Pa
Review №37

CS Automotive has been my auto service for many years. I trust them to maintain my car to the highest of industry standards, and they always have. I have full confidence in them and I can confidently recommend them to my friends and family.

Bi
Review №38

Great service and friendly folks!

Je
Review №39

If you were to look up professional automobile servicing on the internet, you would find a picture of CS Automotive with the entire crew lined up outside the building. There are NO ‘slackers’ in this operation. I have called upon Rob and his crew, exclusively, since 2015. My only regret is not having found these great professionals earlier. The job I am currently reviewing was major and there was no doubt that my friends (YES, MY FRIENDS) at CS would be entrusted with my AVA (2007 Avalon). The old girl loves the treatment she gets and so do I. Is this review a little on the ‘highly complimentary’ side? You bet! But there is no exaggeration in these words. If you are currently not having CS Automotive take care of your ride and your transportation investment then you should do yourself a favor and have them do your next auto repair/service. YOU WILL NOT REGRET THAT YOU DID. I never have either.

Ra
Review №40

I absolutely love CA Automotive. The service is first rate and they treat me like family. I also love the fact that they have always had a loaner vehicle ready for me each time one was needed.

Mi
Review №41

The folks at CS automotive are consummate professionals, and went above and beyond every step of the way to ensure my needs were met. They were reasonably priced, and went out of their way to make sure I understood everything they we’re recommending. This may not be typical, but they also gave me access to a nice loaner vehicle, free of charge, since my vehicle needed to be there for a few days. I think it’s fair to say the most people hate having to find a new auto mechanic, and worry if they are being treated fairly. Well I found one for you, and would highly recommend CS automotive to anyone.

Bo
Review №42

Excellent work & quickly done. Recommend this business highly.

Pa
Review №43

CS Auto takes care of all my needs! Easy to schedule, drop off late and I trust them to fix only what is necessary! I would not think of going anywhere else!! Always polite!

Br
Review №44

I called CS Automotive for a quote for a belt replacement. They quoted me a better price against several other places, and they even remembered me as a past customer and congratulated me on getting married. When I picked up my car, not only was it a quality repair, but they vacuumed my car, shined up my wheels, and left a little treat bag in my car. Excellent service from genuinely nice people who go the extra mile! Highly recommend!

Er
Review №45

Courteous professional experience from beginning to end. Thorough inspection of the vehicle . To many options and details. I highly recommend CS autoFamily owned and I felt like I was part of the family when I was there

La
Review №46

I have a 2001 Sequoia that I refuse to part with. Naturally there comes a time when replacing parts and continuing general service are required. I only entrust those repairs and service to CS Automotive. The facility is modern and immaculate. The staff is genuinely helpful and accommodating. I have never had an issue with the work done. I dont shop around for other estimates because I trust they are fair with me. I am certain they are considerably more reasonable than the dealer. If you want consistently good service from a bunch of very nice and skilled people, take your vehicle to CS. I only wish they would sell me the 2005 Sequoia they use as a courtesy vehicle.

L.
Review №47

Toyota dealer said my Highlander needed 4-wheel alignment. I had not asked about alignment. I was there for warranty work. I was suspicious. I had never been to CS Automotive, but read good things about them. I am very pleased that I chose CS Automotive for the alignment. This is my first repair service from them, and I will be back!

Cl
Review №48

I have been bringing my Highlander to CS Auto for about two years now. I have always been impressed by the level of customer service and transparency for any repairs that are needed. I can’t imagine taking my Toyota vehicle anywhere else and highly recommend CS Auto

M
Review №49

I have a 14 year old truck with 182k miles on it. The 200k mark for most vehicles is when you really have to drop a chunk of change to keep it going and be relatively problem-free for another 200k miles. Most of these high-mileage maintenance items are beyond my knowledge, capabilities, and time constraints.I usually do most other maintenance items myself and I am extremely picky about who I take my truck to (I took to a Toyota dealer in downtown Nashville once, got my truck back with sloppy rear brakes and a missing backing plate grommet.. I had to replace the grommet and readjust the brakes. I was not happy). If the job takes less than 4 hours without highly specialized tools, I will do it myself.The owner, Rob, was very clear and communicative with me the entire time of the service process. I am very happy so far with the service they have provided, they keep a clean and orderly shop, and it looks like everyone really enjoys their jobs and goof around from time to time. Thats important to me, because enjoying your job will manifest through the quality of work that you do. This will be my go-to shop from now on, but I hope it will be a good long while before I ever have to go back! :)

Gr
Review №50

They are the only place I trust. CS Auto shows you the work ahead with pictures and explains what needs to be done.

be
Review №51

Honestly, the best experience i have had at any sort of car repair place. It was like a completely different world. They were able to drop me off at work, completed the work i asked correctly, explained any other issues, and didnt pressure me into anything. They washed my car and there was even candy in my car when i picked it up! You won a new customer for sure!

Me
Review №52

My experience with CS Automotive has been top-notch. Very friendly and knowledgeable staff front to back.

Ha
Review №53

CS Auto is the absolute best service and repair shop in Nashville, TN! The owners, Kim and Rob, are incredibly honest and trustworthy. The service team is very approachable and easy to work with as well. And last but not least, Lori and Jan, are the best at making you feel welcome as soon as you walk in the door. I trust all of my cars to their service! Great Team to work with and I highly recommend CS Auto!

St
Review №54

Easy Dropoff. Like Cheers, they know my name. Easy pickup. Great service.

Ch
Review №55

Great team at CS Auto. Customer service and quality of work are unmatched - very satisfied with the work they did on my vintage SUV. Thanks!

Ci
Review №56

I called C.S. Automotive for a 2nd opinion for a $3,000.00 estimate from a local dealership for repair on my car. I have a friend that holds onto her Toyotas for her kids to drive to college and asked her if she had a recommendation for me to take my car to. She did not hesitate and immediately sent me a name from her phone to mine of a man named Ron from C.S. Automotive and she quickly added he is honest and fair. Imagine my surprise when I received an estimate from Ron @ C.S.Automotive with pictures as to what was wrong with my car and the estimate of fixing it. It was 1/3 of the price from the local dealership. Needless to say I am ecstatic and will continue to use this fair and honest business in the future. The office staff was also very friendly, informative and helpful. If you need car repair on a Toyota, please call C.S. Automotive. You will be very pleased that you did. Thank you. C. Nettles

Re
Review №57

Great customer service! Staff take care of car needs like it was there own and take time to explain all that was done and needs to be done either immediately, months to come or within the year! My car stays healthy and it is worth every penny in the peace I now have! if your a single woman and tired of googling everything or asking guy friends about things wrong with your car., I Highly recommend you give them a visit.

Er
Review №58

The atmosphere when you walk in is wonderful. The women at the front desk are very welcoming! If you work nearby they will drive you to work if so you can leave your car to get repairs. The mechanics are honest and do great work!

Jo
Review №59

Great work as always! Professional service. Great communication. All repairs guaranteed. I bring all of my vehicles here and am always satisfied!

Uy
Review №60

I took my car here for a 30K service. They provided a car loaner, which was very helpful for my one-car family. As promised, my car was ready by the afternoon. Everything was fine, except for an usual loud noise in the air vent. I called and spoke to Lori. She promptly scheduled for a next day appointment and reassured that they will fix the problem. I had to cancel and reschedule a few times due to a family emergency. It turned out I didn’t need to bring my car back since the noise subsided. I guess a leaf might have fell in the vent during the service. Regardless, I appreciated how persistent Lori was in trying to help me reschedule my appointment. One small, small, small complaint is I wish they had installed a better quality windshield wiper. Overall, I’m pleased with my experience at CS Auto. I won’t be returning to the Lexus dealership. Instead, I’ll be coming here for future services. Thank you to all the CS Auto staff!

Ma
Review №61

Great place, recommended for all your basic to complex car repairs and maintenance.

Ja
Review №62

Great team. They found the issues, identified root the cause and found that the repair could be done via a service bulletin at the dealership for free.The car also needed some regular maintenance which they did exceptionally well as expected.WELL DONE ALL!!!

Mi
Review №63

Have used them for years on 2 vehicles, esp for bigger, more complicated, or hard to find issues where others had failed. Originally was referred to them by another shop that I was using when a job was beyond that shops capabilities. Have continued to use CS for several jobs ever since. Very honest, accommodating, knowledgeable, quality work, great warranty.

Da
Review №64

Rob, Kim, and the entire team at CS Automotive have been taking care of our familys cars for many years now, and they consistently offer the best, most thorough, HONEST, friendliest service weve ever experienced. We know we can trust their assessments and recommendations and they get the job done while saving us money whenever possible. Their service and repair work is impeccable. We wouldnt want to take our vehicles anywhere else.

Li
Review №65

Excellent service and people. You never have to worry that you are being taken advantage of...theyve told me to get some things fixed elsewhere for cheaper and sent me away at no charge for something they couldnt fix after days of investigation. I trust them and their recommended service plans as a result and they are the only people well let service our Toyota and Nissan SUVs (the dealerships are closer!).

Sh
Review №66

BEST car experience EVER!!! Great service and super staff!!! I could not be more pleased. OK, when was the last time you could say that??!!!!! ;-) You will not be disappointed with the service or the prices!! AND an amazing website!! Wow!!! I will def not be going anyplace else ever!! Thank you CS Automotive! You have raised the bar!!

Ro
Review №67

Very trustworthy, and EXPERTS at Toyota. A little bit more on the pricier side but WELL worth the extra cost. Your car is in the best hands, and customer service is excellent. This place is by far the best you can take your car if you dont already have a trustworthy mechanic.

Be
Review №68

I have been going to CS Automotive for close to three years now. They have worked on my Infiniti multiple times in that span mostly doing basic oil changes and other minor/moderate maintenance. One time they rotated my tires, and forgot to balance them. They were very apologetic, got me in immediately, and fixed the problem. No harm no foul. They are a top notch shop.

Bo
Review №69

Best shop for Toyota or Lexus. Great team of Techs.

dk
Review №70

As always, the team helped me out and got things fixed right. Never a doubt that I will get quality service and value. This is the spot to go so that you do not have to worry about paying too much or getting charged for things you dont need. Appreciate your honesty and thanks for letting me bring in the Bronco!

E.
Review №71

The folks at Cool Springs Automotive are my go-to guys (and girl)! Excellent service. Customer friendly pricing. People who really care about the word service. I take my cars here for something as simple as an oil change, or as complicated as diagnosing and repairing whatever it was that was causing my vans engine to overheat!!! I dont know how to repair an auto, but then I dont need to know. I know Cool Springs Automotive!

Ca
Review №72

This is where I take my Toyota for all repairs. Staff are friendly and fair. Laurie explains all the recommended repairs and the purpose of each. Often they give a complementary cleaning or courtesy vehicle.

Co
Review №73

FINALLY a repair shop you can trust! I have been taking all my vehicles to CS Automotive since 2007 and they always do great work. VERY reasonably priced, especially considering they dont try to up-sell you on work that doesnt need done. The owner and staff are very knowledgeable and will take the time to explain everything- its not unusual for the repair tech to come out and tell you what he found, things to keep an eye on, etc. Highly recommended!

Be
Review №74

The people at cs auto are so friendly and helpful. They always put my needs above anything else.

7.
Review №75

These guys are the best. We can trust that work is done with integrity and reasonable prices. We got an synthetic oil change and the they did an overall inspection and then explained what was urgent and what could wait. We dont take our vehicles anywhere else!!

Jo
Review №76

Would not recommend. I took my truck in to have my drive belt inspected and replaced and left with a $1k+ list of “necessary” repairs and $60 less in my pocket. “Drive belt squeaks when cold” seems like it would be an easy problem to diagnose and not one that should require a drive around the block to recreate the noise. A simple check for wear is all it takes. Another shop found cracks in the thread in just a few minutes, didn’t require a diagnostic check, and replaced it faster than CS could have finished their unsolicited full 1000 point inspection. It’s entirely my fault for signing the paper without noticing the price, and I thank them for bumping it down $20, but it shouldn’t cost $80 to look at a drive belt... Add on the list of “Immediate Attention Required” repairs, including a total brake system flush (photo of testing strip clearly shows nearly brand new fluid and 10-30 ppm copper, interpreted results are dark fluid 100-200 ppm copper... faint white/pink vs welch’s grape purple... I guess color blindness isn’t picked up in their interview process), tensioner and pulley system replacement (no issues noted by other shop), new windshield wipers (really?), and a cabin air filter (really?). Questionable honesty and overpriced. Took my business elsewhere.

Ni
Review №77

Really like this business. Tim helped me right away replace both low beam bulbs...I think I lucked out in that...they werent $100 a piece. I am thankful they offered a lower cost alternative. I need a few higher priced repairs and maintenance...I will become a regular customer here. Check them out. I think youll be surprised!

Br
Review №78

The staff, service, and warranty provided are all great. I could not be happier with my experience. I will and have recommended them to anyone who mentions needing their vehicle serviced.

Na
Review №79

CS automotive is one of the best auto mechanics I have taken my car to. They are honest about what I need to fix and make suggestions on what I need to work next to keep it running in tip-top condition. My car is running better than ever before. Thanks!!

Ta
Review №80

Scam! How does this place have a 5-star rating?This was my experience at CS Automotive on January 3rd...Took my Lexus in for a diagnoses/repair estimate of my air ride suspension system, because my regular mechanic could not do this repair. Waited 7 hours for a response, then was emailed an (unsolicited) list of dire repairs needed at a cost of $6000. This list of repairs did not include the air ride suspension that I originally asked to be checked and the entire reason my truck was there. I immediately called and spoke to Jeff and asked about the air ride suspension repair?He suggested my truck threw a code for an air bag sensor in the drivers seat that was affecting my air ride suspension. At first I thought he was kidding, but oh no, he was very serious! I told him to do the repair, but felt something was wrong. I went online and found the code he gave me on a TSB bulletin. Just as I thought, this code had nothing to do with air ride suspension, instead it was a code for the drivers side air bag! Called him the next morning and told him we were not on the same page and to please have his tech check my air ride, not the air bag. A few hours later they found that issue too. Needless to say, I was done! I paid the $120 diagnostic fee and was on my way.The next day, I took the list of repairs to my regular mechanic, who laughed at the repair list and reminded me he had done two of the repairs on the list within the past year. Again, Id love to know how this place has a 5-star rating, after my awful experience.

Sh
Review №81

Work done right, always friendly, no complaints

Ca
Review №82

Fantastic service done quickly for a great price by very pleasant people. Will definitely be a repeat customer. Highly recommended!

Ka
Review №83

As always, whenever I go to CS Automotive I get the service and information that I need to make great automotive decisions. Rob, Kim and the entire team have been very helpful to me, not only with maintaining my car but also with information for purchasing a new car. I wouldnt take my car anywhere else. Thank you CS Automotive team!!!!!

Ir
Review №84

Excellently service, quality work, friendly customer service.

Ma
Review №85

Cool Springs Automotive has been taking care of my cars for a number of years now and I have always been pleased with the work that they do. Trying to find a mechanic? I recommend these guys.

Jo
Review №86

I recently took my Toyota to CS Auto when I noticed my brakes grinding. Many times in the past, I (and Ill bet you, too) have received the call from the repair shop, in which they recommended repairs that didnt make a lot of sense at a price that seemed completely inappropriate for the work needed. My experience at CS Auto was the complete opposite -- I felt informed and educated about the condition of my vehicle, which made it really easy to make a confident decision about repairs.After I dropped my car off, I was elated to receive two emails: 1) A full report about my vehicle telling me what was wrong and what needed to be fixed by priority. It was incredibly informative, educational, and helpful. 2) An invoice itemizing each recommended item/service I needed to purchase for my vehicle.There was also a note that they would call me later to talk through everything giving me plenty of time to review and digest the report and invoice so I would be able to make a logical purchase decision.I cannot say that Ive ever experienced the level of transparency and quality of service from an automotive service center. I could probably count on one hand how many reviews I actually ever take the time to write, but the service here was so outstanding that I wanted to take the time to write this.I have two Toyotas - 99 Landcruiser and a 2006 4Runner and will have them both serviced at CS Auto from this point forward.

Kr
Review №87

Went to CS Automotive for oil change, alignment and brake check. Staffs are all nice. However, they told me to change my front brakes/rotors/pad totalling $800 but I had changed all 4 brakes last year. I got suspicious and went to Budget Brakes - and they told it there is no any issues that needs to checked for any brakes. So I learned CS automotive is a fraud and ripping off customers. They took my $227 just for oil change, alignment check, AC work (which was not meant to be fixed). Really disappointed :(

De
Review №88

I have been going to CS Automotive for 2 or 3 years now. They have been professional, knowledgeable, trustworthy, honest and provided friendly service. And they are NOT always trying to sell me something. They have SAVED ME MONEY by telling me what my vehicles truly needs and cautioning me when some other shops are just trying to sell me something that is not needed.Overall great experiences. Climate controlled waiting area is small but comfortable - with free wifi for their customers, big screen tv hanging on the wall, comfortable chairs, and friendly staff.If I had to sum it all up in a couple words I would simple say: Honest Mechanic -- need I say more : )

Du
Review №89

I have been a customer with CS auto for a couple years for a reason.They are honest in their recommendations and really look out for your best interest and not just theirs.Thanks guys.

Ro
Review №90

Prompt, honest & fair and a quick diagnosis & service.

Da
Review №91

Super customer service and friendly folks ! Gave me an honest and fair estimate and was really happy with their work.

Na
Review №92

Quality service. These guys seemed to put a lot of thought and care into their work. Decent pricing. I will be back.

Ja
Review №93

After moving to the area and researching available automotive services, we came to find CS and have not been disappointed. They have done several different services for us and we can always trust in what they say. We will keep using them for all our cars needs.

St
Review №94

I was traveling through Nashville and noticed my heater wasnt working; the car wasnt heating up. I googled auto service and found CS Automotive. Took a chance and pulled in. Went inside, very friendly reception. I explained my issue and they said they were booked up, but would go ask a mechanic. He offered to come out and take a quick look. In a matter of minutes he explained that he thought the thermostat was stuck open. He couldnt take care of it then, but suggested that the car would be okay for my immediate purposes. Was great to run into a responsive and responsible shop. Id seek them out again if I were in Nashville.

Am
Review №95

This place is great! The staff is professional, friendly and they always take care of you! I will probably not go anywhere else for my car service needs. Thank you!

Th
Review №96

Great automotive shop. The staff members are very knowledgable about my vehicles. In addition, they are extremely honest and will not try to upsell you on items you do not need for your vehicle. Highly recommended!

Lo
Review №97

Found this place on the internet. Was impressed by so many 5 star reviews.Ive spent $5k with them in the last 30 days as they have serviced three of my cars (Lexus 430, Toyota Tundra, Toyota Tacoma). Im very, very pleased. The place is immaculate, the people are knowledgable and friendly and the prices are better than the dealership. I highly recommend CS Automotive to anyone with a Toyota or Lexus. Ill be bringing my daughters Honda here soon for service also. Thank you CS Automotive!

Ka
Review №98

These cats are the BEST--- I recommend them to all my friends, family and co-workers regardless of their car make/model/year/problem. After having a few lemons over the years and going through mechanic after mechanic, I became pretty savvy to who was honest and did quality work and who didnt-- all that to say, CS Auto won me over hands-down. If I have to fork out money for car maintenance/repair, Im happy to give it to them because I know theyll do it right the first time for the best price, and never do anything without my approval. Also, they have free cookies and Wi-Fi...need I say more?

Ke
Review №99

The best mechanic in all of Middle TN. When you get your first service, they do a thorough inspection on your car and provide a detailed report which I appreciated very much.

Da
Review №100

Professional. Easy to work with. I was very happy. 2010 IS 250 front and rear brakes and Syn Oil change.

Information
18 Photos
100 Comments
4.9 Rating
  • Address:610 Church St E, Brentwood, TN 37027, United States
  • Site:http://mycsauto.com/
  • Phone:+1 615-678-7740
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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