MICAH MICAH MICAH.. Came in and left out within 10 minutes. Great attitude and very friendly. Cant go wrong with help from this young lady.

The employee I talked to was not able to answer any of my questions. I walked back into the car and realized it was a complete waste of time. The question was simply about pricing of different plans and wanted to see what my statement was going to be like (estimate) after trade in phone promotion but they were like Idont know the entire time.

Manager Brian Pyle is very knowledgeable and treats thecustomer right.

Made an appointment for 330 today. Showed up and they were working with other clients and were ask to wait. No problem. We looked at the phones to see what we were wanting to upgrade. After waiting in the store for 20 minutes we were told we had to wait in our car and they would text us when we could come back in. Waited in the car for over 25 minutes watching others come and go from the store. Finally left and went home. We were told we would have to wait no more than 15 minutes. Recieved a text at 5pm it was almost our turn. Very poor customer service and will not return this store.

The service I received at this Sprint store was exceptional and I cant express how grateful I am that two separate associates spent considerable time working with me on something that surely did not generate commissions for themselves. Thats customer service. This store and the two young men who helped me are a cut above.

Highly recommend you go somewhere else for business I went in here a little over a year ago and spoke with a man named octavio to be bought out of a contract with AT&T they told me everything I wanted to hear took my phone and everything.. i never got a dollar back from them on some kind of “mastercard” nor did they ever pay AT&T or even bother contacting them one time I’ve tried to get a hold of them 10 to 12 times since between the store and customer service and every time I end up just wasting my time now AT&T has sent me to a debt collector and it’s damaging my credit customer service and the associates in the store have been told this and still nothing has been done highly recommend you take your business elsewhere!!!

Absolutely loved my experience. I had Rob G. He was supposed to be off at 5 and stayed after just to upgrade my phone and help. He was so patient and nice.

Top of the line service and patient expertise with any questions or issues with your phone. Thanks so much Brian and Carlos!

Im giving this Sprint store 5 stars because I had the most awesome service ever! Almost every tech in there knows everything about the phone plans, and the technology thats currently out. Specifically a technical consultant named Robert Lee Griffin, was a tremendous help. My son and I went to the store and from the time we walked in, everybody was so friendly and welcoming. Thanks for everything guys, I really appreciate the time and patience you guys provided.P.S,If any of the higher ups in corporate or otherwise are reading this post, I highly recommend a raise or bonus be given to these employees.

Cell phones and cell phone reps usually give me a headache 😣 HOWEVER since meeting Alanna at the city place location (and hunting her down at the St. Charles Rock Rd location) my headaches are gone! Long story short shes AMAZING! Takes care of all my questions and needs and always has me out in a timely manner. She keeps its real and professional! Love love love her!

My wife had a tech problem with her new phone the galaxy 6 edge, and tech rep. Robert G. walked her through it with no problem! my wife didnt want her phone at first, but since her experience with Robert now shes keeping her phone! That was an awesome sight to see. I gave him 5 stars, I wish that there were more stars. Excellence is what I seen!Thank you, Sprint!-

I love everything about the store. They are really friendly. The sales person Jaron is so great he is always there to help and make everything right. He is the one l would like to recommend him, so you guys need Sprint he is the man to ask for.

My experience was the best I have ever had with Sprint. The team leaders were excellent. very helpful even the gentlemen with the baby gap shirt on was awesome!!! thank you sprint for all your help.

Ask Robert and Landers were awesome!. Really patience and helpful. Also recommended other products and services I didnt know was available.

Factory reset seems to be the only thing they know how to do. Ive never blown up on an employee before till I went here, where they all just stood there in their circle when I lost it. IVE FACTORY RESET MY PHONE 7 TIMES SINCE I GOT IT. Its clearly a lemon but thats the only answer they give me when I have a problem factory reset. Its always an app Ive downloaded to them. NOT TO MENTION MY MOBILE DATA IS NOT WORKING. WHY AM I PAYING FOR THIS?! The worst! I used to get great help, although I never needed it, when that store was u.s. cellular. I hate this SPRINT store. Never going back to them for help.

Nae was excellent. She got me exactly what I needed. Her customer service skills are impeccable and far exceeded my expectations. Great work Nae tell them to give you a raise.

Been to this store 3 times in 4 days. Jaron is a delightful guy. Hes very helpful and patient. Robert in tech helped me with an issue I was having with my new phone. These 2 guys are absolutely wonderful and know what they are doing.

Go see my guy Lance at Sprint!!! Went in to ask about an issue with my galaxy s7, and ended up adding a line and saving almost 600 a year by changing to a new plan. Job well done!!! 😁😆😃

Great customer service. Its not one time that I go in there and Mr. Robert Griffin cant fix my phone or help in some way. This is the best sprint store in St. Louis Mo. to me. I have NEVER had to do a master reset when going into this to in order to fix the problem. Master reset is the last thing that is even talked about and even then he still think of something else to do then a master reset and it works all the time. Mr. James Melton always provide great customer service as well. If you go into the sprint store at 12270 Saint Charles Rock Road Bridgeton Mo. 63044 as for Robert Griffin or James Melton they will take care of you.

The treatment tonight was FANTASTIC! Couldnt ask for a better experience. Lance, Nae and Darrius tended to all of our needs and hooked us up with dealers greater than we could ever ask for. Fantastic and friendly staff. This is the sprint to come to! 5 star service!

I have been with sprint for over 8 years and they have been nothing but great for me! I just recently moved and this location has helped me immensely. They are accommodating and proficient with any questions or concerns I may have. I would definitely recommend Sprints Brigeton location !

I came in to get a phone and they were already assisting others which was fine but once they had finished they continued conversation and I say here for over 40 minutes then wasn’t able to be helped.

This is the greatest sprint in Saint Louis! I have been to many and this one is my favorite. The customer service is awesome here. The workers are very friendly and helpful, especially Kreig and Dylan. Both did a great providing me with new service after a different sprint wasnt so helpful. Kreig and Dylan were patience and made sure I left satisfied thanks to them again

With all the competition between phone companies, i had many questions on why to stay or switch carriers, Dustin was very helpful and took his time to answer all my questions and left no dout as to why i should stay with sprint. Very clean store and very helpful.

Our wait was a bit long due to technique difficulties, but customer service was great and very professional. Doc The Problem Solver was very knowledgeable and personable with a great sense of humor. Thanks Mr. and Mrs. L. Smith 😀

I think customer service could be more professional. Going into a store with blaring music employees dancing to me is not cool. I also hate the way the stores are arranged. Customers service are so close together other Customers are talking over each other just so they can be heard.

Pathetic customer service ever seen. One of the sales representative asked me to move from AT&T with my old iPhones. After I paid my balance contract fees in AT&T, the Sprint store team is saying my iPhone is not compatible with my iPhone. I lost almost $400 because of this move and moreover I need to take two new phones. The Team from the store is not taking any responsibility and behaved very pathetically.

Great store and great people! Everyone is very helpful and patient! I would recommend this location to everyone sprint customers and potential sprint customers

Fair price and great staff.

Love going to this Sprint store no matter what the problem is they always help me with great service. today Robert Lee Griffin help me with great service. Like always it was a pleasure

Robert Griffin was very professional and in a timely manner! I truly appreciate his swift and adequate work! Thanks

No longer being a Sprint Customer, I walked into the Store asking about returning my old phones. The associates looked at each other puzzled and some one said Corporate. The person in front of me said Corporate, as if I should know what that would indicate. There was an awkward 5 seconds of blank stares, I then asked what that meant. They seemed as if it was offensive to spend another 15 seconds explaining I needed to go to the Cave Springs location. The associates stated they were a 3rd party. I thanked them and left. I hope they treat their current customers better than former customers.

Great to shop at this store if you need a great service and a great price.

I had a great experience at the Sprint store on St. Charles Rock Rd. Will Collier (sales rep) was so help/explained every thing well. I recommend him.

I walked into the store today without the intention of purchasing a phone but walked out with a LG V20 and I feel like it was a much better solution to the problems i was experiencing. I usually dont do blind purchases. Generally speaking I like to spend a few days at minimum on bigger purchases, however, I felt comfortable making the purchase without all that because the level of customer service I received was exceptional.The guy I worked with was Lance Gerst. The guy was extremely friendly and well-humored but more importantly Lance was VERY knowledgeable. Not only about the phones but of practices, promotions, and spent the time to give pricing on all the various items/services I had asked about.Lance understood the problems I was experiencing and went over and above to help resolve them. I walked out of the store with no signs of buyers remorse. In the end he had a better solution to solve the problem which may have cost a bit more but totally worth it.

Worst customer service experience. Walked in and sat for 15 minutes before a worker decided to add our name to the list. Then sat for another 20 minutes while 2 workers stood around talking. Finally, one worker got done with a customer. Instead of calling another customer up (there are 5 of us waiting) he escapes to the back, and you can hear him having a pleasant chat. Another worker was sitting behind the half-ball greeting customers, but didnt seem to have any other role in the store. I knew Sprint had terrible customer service, but this was unacceptable. Perhaps theyd be more productive if they hired adults. Children just dont cut it.

I only give 1 star because you cannot give a negative number or ZERO. Horrible store. Incompetent employees. If you value your time and sanity, please do not step foot in this store. You will get more help from rubbing two sticks together. I know that doesnt make sense but neither does anything you will experience at this Sprint location.

Wonderful service from Mattie today! Very professional and knowledgeable..very pleasant and personally tailored service.

Dustin C was great. He took the time to listen to what I neeeded. I love my phone.

Doc was awesome and very patiently explaining all of the details of my plan. Doc is a great person for his position

Alanna,was wonderful helping me.very nice and very patient.I will have her help me with a new phone when Im ready.excellent!

Always a great experience when I interact with sprint staff.

Lance Gerst was a great help and took time to explain the upgrades and the new devices and was just a great help will definite come back to see him again

Doc did a GREAT job of answering my questions and getting me set up with a better package!

Stores nice and clean, its just the people that work there are very slow... expecially the customer service. And also the cashiers tend to do more talking than working and loud and carry on.

Went in with some issues with an iphone. The entire staff went above and beyond what we expected! Thank you so much to Lance, Nae, and Darrius, you guys were so great!

I was assisted by one of your technitions named Robert Griffin. I was a very upset customer. He handled this irrate customer so professionally you should be proud of him Sprint. Please give him a raise he saved you another customer by his politeness and professional manner.

Seems like everytime I visit this location they have remodeled the inside.Customers need to realize that the employees are basically paid on commission.Most of them know enough to get by, but are no help with major problems.Its sad that U have to drive all the way to Florissant or Brentwood just to have any work done on ur phone.This location is good as far as if U need accessories for ur phone or a new phone, theyll sell U 1 in a heartbeat, but if U need any kind of repairs head to Florissant or Brentwood.All of the stores seem to have a wait when U walk in, Customer Service could be drastically improved especially when ur ranked last!..

Went in got helped right away by James Melton.....always great service....thank you!!! Will recommend to anyone looking for great service.

Friendly service & took care of my issues right away.

I never write reviews and I dont want this to fall through the cracks if I send it to corporate so hopefully someone will see this and recognize Alana at the bridgeton store for her brilliance. I had issues with the billing on my account and had been on the phone with customer service several times this past week and no one could seem to get my issue resolved. I went in the store with all intentions of cancelling my account if this didnt get fixed, and fortunately for sprint, they had a hidden gem working behind the counter. Alana not only fixed my problem the FIRST time but she completely transformed my ill feelings toward sprint. She was very patient as I explained how we got to this point, and she took the time to learn more about me so she could tailor the resolution to my needs. I love the personalization she provided. I feel like she may actually care about the customers she interacts with which Ive never gotten before (with sprint or ATT). I hope they either give her a raise or a promotion because she truly went above and beyond for me and is a definite asset to the company.

Always good customer service

On June 7th I went into this Sprint Store. My intent was was to return my galexy s6 device so that I could upgrade to an s8. Upon making this known, a tall African American male with a light skin tone and hazel colored eyes requested my ID and informed me that I was not an authorized user and he would not be able to comply with my request. I then stated I had previously went to a different location where I was able to complete task without such difficulty, and that I would return to that location. A daker skin toned female employee with short hair and a medium build then responded in a sarcastic  tone yeah thatd be the best thing to do. The female was located at a separate booth, she was scrolling through her phone the entire time and never looked up, even when addressing me. I responded to the female that she was not assisting me and therefore her sarcastic response was not necessary. at this point, I requested the manager and the male who had been working identified himself as such. He then responded that the females approach was perfectly acceptable and she was in no way wrong for her sarcastic response. At this point I realized that I was in a situation where the blind was leading the blind and there would never be enough education or in-services in the world to correct this kind of ignorance. I have since been added as an authorized user on the account in which weve had for 11 years. This is the first time in that time that Ive ever almost left the company. Please orientate your staff to appropriate responses to already tense situations. There is no reason to argue with the customer as these two employees  (a manager at that) did to me. I am sadden and disappointed by their inexcusable behavior.Thank YouA Loyal Customer of 11 years.

Griffin was a gteat help 4 me n my family. great services n welcoming store

I have been with sprint forever even when they were Nextel. This was the most informative, caring experience I have ever had. I actually got to where I hated sprint and couldnt wait to get out of the contract. Robert Griffin and Emanuel at the Bridgeton location changed my attitude. Good workers are hard to find. Ive been in management for 30 years so I knowThey are what you should be proud of. Thanks. Gina Epps

Dr. Scott was awesome, great customer service and so nice. AAA service

Biamca rocks!!! She has been the most helpful customer service rep I have ever had rhe privilege of helping me. Very courteous and knowledgeable. Every one at this store ia great!!!

Today Denzel Reed assisted us in upgrading a line on our acct. He was very friendly and helpful in getting us the best deal and even helped us find discounts to lower our monthly payment.

So kind they gave me and my sister chairs when they said the table was unstable!!so niceeee

I would like to let you know how your Rep Bianca was very helpful and went far and beyond to make me a great and satisfy consumer. A person like Bianca make me stay with Sprint.

Bianca was very helpful 2me I have been 2difrent stores n she has been the most helpful 2me n every way possible so tyvm 4haven her here Im most grateful you r lucky 2have her n your store you should have more of her Ty ty ty Sincerely Rosa Piel

The store was amazing! The rep was very patient and helped me bring my service over from AT&T! Mattie needs a raise!!!!! Thanks!!

Customer service was awesome!! Nice customers and manager

Very poor ethics lied to us and then was defended thier mistake.Admitted to the lie but refuse to make right. I very dishonest and crooked location STAY AWAY!!!You have been warned

They lie to get you in, then it take forever for them to fix problems. Sprint service is the worst. No data anywhere... ugh

Travis Wood was awesome!!!! He should be the store manager.

Is sad but Ive been with Sprint are had been with Sprint for 12 years and this used to be to go to store but as of recently is really falling off the service is bad they were one of the few stores that you could go to and actually get repairs in your phone company operate a store I dont recommend it

Not thorough, and salesperson lied to us about our account.

Mattie was very helpful and patient

Nobody does ot better!

Went to conduct business with Uber who is in the same store

Octavia was the best

The young man I spoke with was kind

Fast service, Alanna was great

Good customer service

Octavia was awesome

Uber green light location

It was awesome

Always good.

Very helpful

Nice place

Decent

Excellent Service.AMAZING!!!!!!! GO BIANCA AND ROB !!!!!!#### ALL THE WAY FROM MEMPHIS!!!!!!