The OWNER of this store is extremely rude, arrogant and a down right nasty WITCH!! BEWARE she acts as if she doesn’t need your business. I would not spend a dime at this store. Always a long line because she’s under staffed. No wonder she can’t keep any employees! I can wholeheartedly say that I hate this location and I wouldn’t recommend spending your time or money there!!

Alana was so helpful and kind when my husband and I brought in a bunch of items to ship.

I visited this place for printing, Vino and team did a good job to get those posters finished within one hour. I called few other stores no one able to get it done. I would highly recommend this location compare to others, pricing is cheaper than other stores....

Friendly staff and great customer service

Call 30 minutes. Asked about. A public notary service. Showed up to the place and suddenly .... Oh we dont have a notary today. .... waste of time.......

Great place for printing compare to other expensive stores.

Went here for a notary. Scheduled an appointment online, but that didnt seem to matter, since they helped others in front of me in line and also charged the same.

Ups is the best store come to it anytime you want

Far out man....

Great place for printing and prices are lower than any stores near us.

Great service, staff is very friendly

Great customer service and able to print all of my documents in a single location.

The Price Gouging (Over Pricing) at this store is totally unreasonable. I was charged 134$ for a 29$ International Letter Envelope shipping. When I contacted the Store about it, the Owner Vinos response was so bad. I will never visit the store again.

Even these COVID19 days store is open, i enjoyed going there and get my fax and printing done. Great employees!!

Great customer service and quick response.

Had an interesting issue resolved. Sent a package with over $400 in value. The package was sent from this ups store) and delivered successfully. However intended recipient never received the package. Luckily, I had insurance on the package.The staff were a bit disappointed that I had this issue. The claim was filed immediately. Matt helped us out and Vino was instrumental in the process.We’ve sent lots of packages to our customers and none have ever not reached the intended party. Glad to have resolution and full refund of package content value.Thanks

I would not recommend coming here unless you have to or if you’re just dropping off packages. There was a customer in front of me who was shipping $600-700 of valuable electronics to his family in Africa and Kyle who was working at the time, had a very disrespectful attitude and demeanor towards this customer. This customer did not have his valuables packed in boxes yet and Kyle became furious. Most UPS stores are individually owned and selling services like packing valuables in boxes for customers is what keeps the business running. You don’t make money on returns, so you should be happy for the place you are working at if you’re able to sell services for them. Kyle definitely needs some customer service and culture training.

Printed everything I needed in a high quality. Also offers services that other stores arent as clear about... wish other stores could live up to this. I live closer to another store, but I come here because customer service is outstanding.

Speed and fantastic customer service! Ryne, Marissa, Monica & Ben assisted on a quick turn project that was top notch quality. Prints were so great we needed another set! Pricing was also very reasonable.

Vino and her team are great at the Shingle Creek location! Great communication and awesome product.

The owner and staff always greet their customers with a smile. They go above and beyond to help me with all of my business needs and identify ways to save money doing it. When I am in a pinch and need quick turn around they have always come through for me! I really enjoy doing business with them, they have provided excellent customer service year after year!

Great customer Service

Ive never had any problems from UPS till this day. I had sent a box full of stuff to my sister out of state and bought lots of good things in there like makeups which she didnt receive one of. She received only one but not the other. So what to think right? These makeups are not cheap! And to think that I trusted them workers. Sigh! I dont think it deserves any stars at all.

GREAT CUSTOMER SERVICE

I shipped an overnight package containing mail to my grandpa who was staying in a mobile home in Georgia. I was very nervous because the package was in care of I told the employee it was my first time, and he was so helpful. It made me feel really relaxed, because he was super knowledgeable.

Ive always had good and pleasant service from this store. I think the key is that it is a franchise store and the owner works there.Re price of supplies/Deborah105 I can only say Grow up. If you dont like the price, dont buy the product. There is no law that says a store must comparison shop your desired product because you have not done so.

Great crew for printing services, they have one of monster printer for commercial printing.

Great place to get the poster done, I was able to get it done by 15 minutes. I needed for the demo, Vino did a great job getting it done so quickly!!

I give this star to the woman who advised me that she has 6 years of experience......I have been a customer at this location for 3 years and have always been treated well by every employee I have ever encountered (15-20 visits between my husband and I) EXCEPT for her. She is extremely rude, does not listen to questions/instructions tried to suggestive sell me an over priced box to replace my newly purchased box (that she made faces and poked at as if it were dirty) that I brought in and became angry after I declined. She asked for the shipping zip code and went on and on about how expensive it would be (I have sent items to CA before at this location that were much heavier/larger dimensions) She quoted and extremely high price and I questioned the calculation because again I shipped heavier/larger for less this year. Rather then provide me the information she told me how much experience she had as if that quantified the cost calculation. Her false ego and rudeness prompted me to collect my package and leave instantly. I advised her that the sole reason I refused the shipping services was her terrible service. Not sure what her 6 years of expertise is for but it was not excersised in todays visit.

Ruban was an amazing help with solving my problems for me. his customer service skills was very attentive details and added his extra help to my work. so thanks ruban for your help. we need more people like you :)

Been to 100 ups stores all over the country. I bring Amazon returns amongst other uses for the service. The person at this store charged me .50 cents to tape the box. Never happened to me before. I guess UPS just wants to nickel and dime you for everything. Avoid this store!

The staff and owners are at the top of their game at this UPS. They are hardworking and very helpful and nice. I drive further to come to this location, because it’s always a great experience.

Good location. Never had a problem here!

I came to the store and shipped my furniture to international country, Vino did the great job. No hassle for sure.

Great printing services and always on time!!!

Paid to have replacement phone shipped overnight through UPS. Waited at work all day, checked online update. It stated delivery attempt made. Security checked ALL video footage and no one attempted delivery. Driver lied, no delivery was attempted. I work for a major corporation and the building is highly visble. Now I have to wait two more days with no recourse. Use Fed Ex better service

I was there to print out the forms for store, they did a great job get my poster and EDDM done. Owner was very helpful.

Just left this UPS store and have to say that looks like the newer ownership is already trying to establish negative relationship. Was returning items from Amazon, which Amazon pays for the return, and the petty woman (didnt get her name but will likely update this review. Shes the only female that I see working there), decides to charge me .50 cent for pulling a strip of tape over the box, which she, in her broken English, termed materials and labor. Im sure that the cost of running the credit card was more than the .50 that she decided to charge me for the 10 inches of clear tape from her roller. Have NEVER had UPS charge me for a stip of tape when returning an item. I will be sending a note to Amazon to verify that they (Amazon) only pay a corporate amount which excludes labor and materials, ie; a strip of tape.Very disappointed and offended.

I have two daughters that compete for daddys affection and the younger old feels as if I favor the older, so on the 7th I sent two autographed portraits of You are what you eat, The Bible, by Lester; $126.18 total for two different addresses in Kansas City, supposedly separately.Well to my surprise and now dismay the baby girl got both; Its been total hell since. You would think if you got separate shipping labels, that clearly state 1 of 1 for each all other charges are doubled, addresses are clearly different, someone at this UPS Store would have caught the mistake. Now I find out that our local UPS Store is a franchise, and not a very good one at that. PLEASE REFUND MY CHARGE FOR SERVICES NOT RENDERED!!!!!

In the month of November I sent a box of 75 pounds for Miami-conavenca, with food and personal items and the box never arrived and this date I have not yet recognized the loss of the box, apart from that in that office they treated me poorly to my husband, for my part they do not deserve a star. they need better staff in customer service.

I was there to print business cards, they were awesome got it done within a hour. Great team to get the job done, no hassle and the business card turned out perfect with UV coating.

I tried giving this store another chance after an bad experience with the owner Vino & AGAIN i had TERRIBLE service with her . She’s very unprofessional to not only her customers but her staff as well, telling people‘s personal business that should only be left between her & the person . She made me feel very uncomfortable, i would rather drive further away for better service ! keep her as the owner & this place will be closed soon !

Went into the store to ship items back to Amazon and was told they charge to tape the boxes. She stated they have been doing this for three months since tape is not free. Will NEVER go back to this store for ANYTHING!!

Even though I asked for a redelivery, I had to pick it up myself

I contacted this store after being given their number by a local charity organization. I needed an item picked up and sent to me from this charity.I was given a reasonable quote to pick up, pack and ship the item. However, when it actually came down to picking up and shipping the item, the quote doubled! Pick up went from $5 to $25 and shipping went from $27.83 to $50. Do yourself a favor and use PakMail. At least they stand by their quotes and they are cheaper after this store raises theirs.

Great Place for printing, Staff were very helpful to get the design done in a short time and looks great!! Will come back again for sure for any printings...

LAZY STAFF MEMBERS!!! They will have you sitting there waiting for a fingerprint as if they don’t see you then go back and forth on who’s going to do it!!! SUPER UNPROFESSIONAL!!!

Good printing

Professional service & great work has done for my printing job.

Great services at this location and friendly staff.

What can I say?I walked in with a DishNet return in the original box but still needed to attach the shipping label and tape up the box and all that. The nice guy at the cashier told me to hand everything over and hed take care of it. He printed my receipt and taped the box finally said I was good to go. He even printed the receipt for me to track the package in case DishNet lost the package. What a service, I haven’t had this service any UPS store! Must be a good friendly staff hired by owners.

Even tho there are other UPS stores closer to where I live now. I still go here. Some of the people working here have been here for years and remember me by name even when I dont show up for months on end.

Can not put into words how helpful and careful the staff here is. Amazing.

I’ve never been to a ups that charges you to tape up your packages. Won’t be returning.

Beautiful customer service. Someone is always right there to help you. Prompt service.

Great location and helpful staff

Great service from UPS store

The staff at this UPS Store is amazing. Nate is a great manager. Ryne, Brenda, Rachel, Tou (no longer there now) are great people to work with. Projects are done on time and right.

Cant even get someone to pick up the phone at 4:32p.m. on Wednesday. .. really great customer service! sarcasm if ya cant tell.

Enjoy their printing service and products.

Multiple stops for prepaid labels and always the lady wouldn’t touch them and asks me to put the plastic envelope and tape it myself as if it’s contagious. No other UPS store does that. Despite the fact that I choose this location to support the business in a dead plaza.

All your shipping needs, helpful staff.

Very friendly staff; helpful, courteous, patient. Only downside is that the place is small, so if it is crowded it feels very crowded.

Great customer service and professional attitude!!!

Great work on my last minute printing.

Matt helped me out so much today with returning a very large mirror through Amazon. He is very professional. Thank you Matt !

Only because there aren’t 0 stars. Terrible customer service, if you hate your job that much, quit. Don’t make customers have to deal with your awful attitude.

Always quick service when I have to ship a package. Thanks for the great service.

2 seconds of my time and the clerk was a nice guy.

Great store

Im filing a complaint with the UPS corporate office. This particular UPS store (the Brooklyn Center location) has twice overcharged for packing materials. Once with small packing boxes - I was charged twice the going rate even after we questioned the pricing - and just yesterday I was charged $45 for a five pound box of wrapping paper.When I brought it home I checked out an empty box I had purchased at the same location a few years back and the pricing was $16.97 for 10 pounds.I returned the box of paper this morning and was helped by a lovely woman that was fixed the problem for me and returned the charges to my credit card.I then went to U-Haul where they sell a 10 pound box of wrapping paper for $9.99.I wish I could choose no stars.Check your receipts.

Set up a notary appointment online, got several confirmation emails about it, arrived at the location and was told no notary is on duty today, and to try again on Tuesday or go to the Maple Grove location (which is closed today... The employee had no idea.) Absolutely unacceptable.

Great work

The worst we paid extra for express shipping and didnt even get there been like 2,3 weeks and have not been delivered and they cant even track it

This store is really a Great place to do business and the employees are great but as for the owner she is very unpleasant to do any business with, and if shed take some pointers on customer service from her employees, this would be a 5 star location and my review comes after multiple problems with only her!

I recently had to ship a fragile poster to New York. I just learned that it arrived in pristine condition, and at half the cost I expected. I have been going to the UPS Store in Brooklyn Center for more than 5 years now for various needs, and in every way they meet and often exceed my expectations.

Best shipping place, great staff

Very friendly and helpful

Great Customer service...

Received a call today from a rude employee threatening to send my package out for delivery. She lied about the delivery date that it had been there for a week. It was only delivered 2.5 days ago!

Ive only shipped packages here. Busy place but Ive never had to wait long. Very friendly employees.

Great service, friendly staff

Great work

Great service

Charging for tape on a return?

Great Service

Perfect service