Nice everything tidy and clean huge selection

Had a pleasant experience. The young lady at one of the counters was very nice and patient with listening to our requests as we explained to her what we were looking for.She ended up finding us the best deal for our budget.we were looking for a chest freezer.Highly recommend this store. Ask for Paula. She is really good at helping you find what you need.

Been in this Best buy multiple times. Not once has a customer service rep ever asked if I needed help. Upon seeking an employee for assistance they will actively avoid the interaction and move away from you requiring you to chase them down like blue clothed prey animals. Half the items in the store seemed to be marked with open box stickers but nothing is discounted. Their battery selection is unbelievably sparse. You would a Best buy would carry plenty of batteries and not just Energizer brand.

Dont shop here unless you wanna wait for 30 mins + and still not get any assistance. Employees seem to rather want to talk to each other rather than help customers. Just order your stuff off Amazon. Itll get to your house faster than getting help here.

Zero customer service. I was ignored for a full 30 minutes then when I tried to get someones attention, they avoided me. Very disappointing. Couldnt even tell you if their major appliances are any good because I wasnt able to make a purchase. Must be why they advertise free delivery because you cant buy anyway.

Wonderful employees. Always helpful and understanding when we got confused. They didnt mind explaining things again for us. Great electronic selections.

Amazing customer service every time Ive had to ask about anything from headphones, to video security cameras, smart lights, and the new doorbell devices with camera monitoring and other nice doodads..Only downside but I still give them five stars, is it always seem to be a little understaffed here and it takes some times a while to be able to get to a employee for assistance.

Gentleman who waited on us to purchase a dishwasher was very nice and helpful. Explained delivery, set up, and take away. HOWEVER, there are NO wheelchair assisted carts to be found. Just fyi, this is a huge detergent for many of your elderly customers. My husband struggled while there.

Not crowded, employees are very helpful and friendly.Was able to set up an appointment for a tv calibration to within 3 days! Im shocked we were able to get an appointment so soon.Thanks to Daniel from Geek Squad for helping my dad and I!

Very well coordinated curb side delivery with great rewards on your Best Buy credit card.

Good staff very helpful to me and my companion

Great amount of products demos really helps me pick out the correct device and get a sense of what Im getting before purchasing

Great prices...I didnt feel like they were tryen to force me to buy...they gave me great advice on witch laptop to get

Good service fast check out.

Had to visit this store due to scheduling delivery issue I was having with over the phone customer service and mobile app. I was helped by Alvaro and I was impressed with his customer service. He went above and beyond to help fix the problem, showing excellent professionalism and treating my family and I with care not just trying to rush us out and attend the next client. More business should be conducted in this manner and customer service would be amazing. Thank you Alvaro!

The attention, but we have to wsit till the associate was done with the client i think they need more personal ..

I dont trust in places with wrong prices incluiding same model i got a pi and anyway the price are not 99 are 249Wrong item(supposed)in a wrong place not my fault but have a moments very embarrassing. AaannddWithout the product i want sad for best buy i buy online now real and better price no mistakes.

Always love coming to Best Buy mostly to pick up my online orders.

Love buying my electronics here!😍❤️

Customer service is good. I visited the geek squad for a screen replacement and they did a good job

They had an obscure power cord that I needed. Good job!

Right now you’ll be lucky to find good computer parts. They’re really helpful though and you can get almost all other electronics you possibly need. DON’T EVER USE THEIR GEEKSQUAD. Most overpriced part of BestBuy. They’ll literally charge you a whole paycheck to “clean your computer from a virus” and all it took was uninstalling a browser add-on lol forget recovering data they’ll floor you. If it’s not under warranty with BestBuy or you have no knowledge of electronics you WILL get robbed without question.

It seemed like I was interrupting the salesman from whatever he was doing on his phone. While he seemed like he might have been knowledgeable in TVS it just seemed like he didnt have time for me. When I went to the computer department, I couldnt find a sales person at all.

Bought a dishwasher a couple weeks ago it was supposed to be delivered and they never showed up or called to inform us they wouldn’t show up, they rescheduled it and then didn’t show up or call again, after being on hold for 45+ minutes multiple times I finally find out it won’t be delivered for another week. The delivery window is an 8 hour window every time and I’ve already wasted two days and hours being on the phone dealing with them. Wish I would’ve bought our dishwasher elsewhere.

They have very good deals and best customer service.

No one ever comes to help you(standing around for a good while). You have to go looking around for someone. When you actually find someone they have to look for the person that belongs in that department. If that person is helping someone you have to wait even longer and hope they remember you are there. They seriously need to work on services and have more the 1 person at a department.

Came to this Best Buy to buy a 75 LG TV and sound bar because it was the only place in the Valley that had it in stock. Took quite a while to actually get it but maybe because they look to be understaffed. They helped me load it into my truck also. Other than that it was OK.

Brownsville best buy service area for phones headphones and watches was horrible! Worst experience ever at a retail store. The young lady was rude, rolling her eyes not customer service oriented at all! The manager on duty tried to make it a more pleasant experience by apologizing for the service, but I refuse to take an apology from a person who did not make the mistake or the experience bad... thank you M.O.D But it should of been her apologizing for a horrible experience. Purchased my gifts from the McAllen Jackson location the service and experience was 5 ⭐ one hundred percent on point!!!! . A discount or free item will not make it better at all I was not looking for a hand out I buy retail price because I can afford it... if not I will have to wait to get the item. The experience service atmosphere makes the purchase be it 1.00 or in my case 500.00 on two items worth it.

Fabulous service! An associate was waiting upon entering to direct me to the customer pickup desk. He then processed my order and had me drive my car to the curbside pickup point where my merchandise was loaded into my car. I couldnt have asked for better service!

If you are needing information on a product you will be disappointed. We stood around for several minutes and never saw a clerk. We asked several times for help and were pointed to the area where what we were looking for was on display and left on our own. We finally asked about a certain model and the man on his phone was not overly friendly when he said oh we dont have them in stock.

Ok whoever executive though that pushing only store sales and not online delivery sales should be fired... Te entire reason to get in store sales is to get people in side the stores but you then make them go in to this long car line for curbside pickup?Why cant you deliver the items to our homes?

They need more variety, other than that I dont have e any complaint

Unfortunately I forgot the name of the girl who helpes up whit the purchaseBut she was very professional and she explains everything very clearly so I give 5 stars to her

Todays experience 5-3-21was better than yesterdays. The young lady who was supposed to be assisting me in my computer search and buying experience was sorely lacking in customer service skills. She talked with other workers, constantly was on her phone, was short to the point of rudeness when asked questions. Ex. I had photos of computers that were on sale?! When I asked her about them she said we dont have those anymore and they are discontinued. At 1 point she and the other clerk said they could order but then she insisted that they were out of stock which meant discontinued. Not sure if it was true or not. Then I inquired about software... no its not included but here you can buy this and have it installed. Very disappointing experience.

Bought $3K worth of kitchen appliances and was promised by best buy they would be delivered to my new home by Thursday. Meantime I am getting daily notifications that my order will arrive on time. On Thursday, the delivery date, I get a notification that my order will be late. I contact their support team and they say the best they can do is deliver my order until 20 days later and that it is their suppliers fault. They offered no discount, no additional options, no additional contact who may potentially be able to assist me. I strongly recommend purchasing from smaller local businesses with better customer service who can commit to their word. Trust me, it will be worth it, never shopping here again.

Alot very good specials

Helpful staff, but the stock left something to be desired

The geek squad is a joke. Couldnt even fix my iPhone 12 screen. What a waste of time. Very disappointed

So many things. Well organized.

They say their store closes at 7pm but their doors are closed by 6:30pm. McDonalds employees cant stop serving at 11:59 even though they close at 12 yet best buy employees that literally have an attitude when helping you find something have to close 30 minutes beforehand. Pathetic. And a spit to our face.

One of lousiest places to shop. Customer service and professionalism is a complete stranger to this mess in Brownsville. Tried picking up some items I purchased online and my pick up person was rejected and laughed at by the pathetic staff there. Call the 1-800 number and was told that the Brownsville store is so worthless that they have assigned a remote third party phone agent to answer calls for them, Wow! Best Buy clean house or shut this cesspool down.

Awesome appliances clean store 👌

I love to buy my office supplies at Best Buy. They treat customers with respect n patience.

Disappointed with their customer service...Tried picking up a package from my client, who ordered online, and was told I needed their ID/card number.Returned an appliance, and was told they could only make an exemption this time to have the item exchanged.. which surprisingly arrived the next day, I picked it up, installed it, and had the same external physical issue and internal issue, so pretty much wasted my time and money! I want a refund!!

Poor service. Only one employee in the electronics department. I just left

Didnt have the exact size of phone protector I was searching for

Had another wonderful experience with Home Depot curbside. Staff is very caring. Making sure consumer is pleased is their priority. Shop with confidence that your needs will be met with excellence.

After 10 long years of not setting foot inside Best Buy in Brownsville I see not much has changed when it comes to service. I placed an order through the app and was told it was ready for pick up. I waited 45 minutes outside the store after checking in on the app, for a pack of batteries. I decided to cancel my order after speaking with customer support over the phone and drove off into the sunset. I regret getting their card since I will never make another purchase there good thing I can use it elsewhere. Never again.

Staff isnt very knowledgeable...But other than that, Good inventory..

Great experience today

Recently picked up my iBuyPower slate mr 1000 pc and gotta say everything works as intended though the only complaint is the lack of packing foam for the pc internals, some minor loose screws and some bent ports that were easily fixed, definitely would recommend to a friend.

When in found what I need great friendly staff 🤠

Per usual, I got the worst customer service.. as in minimal assistance from the disengaged staff.

Amazing store with great packages! Lot of stuff but thanks to geek squad for helping

Seriously short handed. Website claims one in stock but not so. Two day delivery to home offered and accepted. We like to buy locally, but this is not uncommon; zero in stock. It is easy to see why Amazon is so successful.

Went in to find a game for my grandson and found what I was looking for and their customer service was great, as she helped me find the game !

Great store, found everything I was looking for in 15min.

If I could rate zero I would. Hard to rate customer service when you get none. Called at 6:20 pm, waited on hold for 6 minutes and 43 seconds, got no answer and was disconnected. Called at 6:27 pm, waited 19 minutes and disconnected. Called at 6:46 pm, waited 6 minutes and 17 seconds and was disconnected again. Called again at 6:53pm and waited 32 minutes and 31 seconds with no answer and I hung up. the least they couldve done was answer and take my info to call me back. very unsatisfied with their lack of interest in helping customers,

Very bad customers service, no skills and very bad attitude. Item was promised to be delivered the next day, still waiting on a delivery date due to delay. Manager didnt seem to care about their employees bad attitude, really disappointed. Be prepared to be standing around because no one will or seems willing to help you. Have to give it at least a star for the post.

Buy a part said to pick it up Friday didnt deliver it.

Less than one it’s been 15 minutes and I’m still on the line. If you’re “too busy” hire more people to answer the phones. Get a better customer service department. Tired of being on hold

WAS Looking for a gaming desktop to pay my bills with. They didnt have any in stock. Just a bunch of laptops. Had plenty of those. Too bad. So sad.

The store is well stocked and prices are good. However ran into Daniel, who found messing with something on his counter then to take care of a customer who wanted a question answered and a product already selected to buy. Rude to boot. Almost walked out, but wife kept me in and the other salesman did a great job. So beware of Daniel, and it was not a start of day.

Took father in law on appointment by phone. Showed up still had ti check in and wait to be called. 5 mins later they called us. They attended wirh care and professionally. With optional corresponding situation they explained all areas of the item. Was pleased but still waiting what will happen till this coming Saturday. Till then to be continue?

Always extremely helpful assocites

Good product selection and knowledgeable people. However, getting assistance is directly proportional to your aggressiveness. Most staff seems preoccupied and inattentive 🙄

Alexandra from pc/computer was amazing. They couldnt find our online order today. She looked for solutions and made a great move that left us speechless. Thank you for your great work. Great employee ⭐⭐⭐⭐⭐

Long waiting line but the employees are very helpful and got me what I needed.

The best drive up service

The day before Thanksgiving I decided to go get new ear phones and store was busy. With all the chaos I was about to find someone to help. He directed us the the right place. I usually do all my shopping online but it great to go to the store in and out. Service provided was very professional.

Great service from the associate, very friendly.

I love this place! Its my adult playground. Im really happy that they got a small section dedicated to vinyl records. Even though they are a little more pricey than youd find on Amazon, they still have a great selection. They also have almost anything youd need when it comes to technology, and if its not in store you can order it and get it in a few days.

Good service but didn’t line all that you need to make appointment to take a product for warranty. Lady was nice but they didn’t had anyone else in line and had to return two days after...

Good store but I have noticed a decrease in inventory lately. The store is looking a little empty

Not enough products in the store, its like online shopping is taking over, thats crazy.

Fast pick up. Friendly staff. Quick line ordered ahead was well worth it

The store itself is fine. The process of scheduling appliance delivery is tedious.

Pretty bad selection of smart watch bands and the associates were not helpful. They pointed to where things are across the store instead of showing us.

Fast service, good advice, good sales representatives.

Great assistance 👍

Very easy to navigate.

Bought a refrigerator on Sunday. Team member in appliances was very helpful, but was suppose to check availability on Monday. It’s now Tuesday and I have not heard from team member. I’ve spent over an hour sitting on the phone waiting for somebody to answer phone. NOTHING!! I requested to speak to manager, still NOTHING!!! I’m ready to cancel my order and go else where. They provide NO customer support by phone. Terrible phone system!!!!!!

Good brand selection.

Found great items at this store but avoid the TV area sales rep there super rude has no clue what items Best Buy sells. Thank God for the computer dept. salesman there very helpful and professional.

Bad customer service and bad attitude towards vusto9

Love Best Buy! This store is awesome! I had my computer updated/upgraded, bought a cell phone, and wifi extender all in the same trip!! OMG, their Geek Squad team is amazing! They Really know their stuff!!

Doesnt have too much products

10/10 workers are super helpful. Everything is easy to find. Super clean store.

I like the place because it has almost everything you need for your house

I bought one of the cheapest air fryer there and I love it.

Poor customer service. Asked to wait in a line for sales personnel.

Might be better place to buy or shop if they were not so scared of their shadows, the more they push masks the less I will shop, they dont need our hard earn cash to pay their wages

Best customer service Ive ever gotten. His name was Alex and he deserves a raise!!

My go to place for everything electronic pretty much.

Love best buy great prices and if you find it cheaper they price match love their customer support. Returns or exchanges are so easy.

Well stocked store. Conveniently located near other shopping outlets. Friendly staff, clean store.

Horrible. I went to try to exchange or repair my PS5 controller and I was told i had to make an appt for tomorrow. I dont want to return a second day to resolve an issue. I am very dissatisfied.

Had what I needed. Excellent visit!

Curbside pick up now takes much longer than before, waited 20 minutes for a small package.

I’ve been trying to call the store to check on a repair that has been over a month in repair and no response. Holding times are ridiculously high and still no answers. If anyone knows an extension I can dial to speak to someone I’d really appreciate it.