Excellent customer service cashier’s success sales associates and management they all help you when you need it. I want to congratulate Mr. Juan for his excellent customer service and for helping me out on what I need. I will always go back that’s no doubt congrats congratulations.

6 months and still waiting on repairs or replacement of living room furniture. They or the insurance company dont honor their merchandise.worst deal ever.

PROFESSIONAL & COURTEOUS CREDIT DEPARTMENT. THE OFFICE MANAGER, MARICELA ARIZPE, WAS V ERY ATTENTIVE TO MY NEEDS. I WAS GIVEN THE OPTION TO PICK UP MY FURNITURE AND IT WAS. WRAPPED UP INSTANTLY. THE WAREHOUSE MEN LOADED MY FURNITURE VERY CAREFULLY.

Friendly enough people but not sure they have what I want but might end up buying anyway

They forgot a piece of my living room set i called a week later when i got home n saw a piece of furniture missing.

Great professional and fast service! They had the mattress I wanted in stock and I was able to take it home and sleep on it that night! Thank you Gonzalez Furniture! Sleeping like a baby now! If I need anything else I know where Im going! I highly recommend Gonzalez Furniture!

They have good service

They had to come back for a repair but the delivery staff was excellent, 5 star service

The staff was amazing! Great customer service! The furniture was in perfect condition when it arrived except the mirror had a minor scratch (it happens, no one at fault here) but they had no problem of replacing it and I got it the next day free charge of delivery! They even called a week later to make sure everything was okay with the furniture. Theyre really kind and caring! I definitely recommend this place! Thank you so much for everything!!!

Very nice Furniture and super friendly staff!

I’ve purchase furniture before and will keep on buying from Gonzalez Furniture. From the salesman to the secretary who took my application were very courteous while making our purchase and reviewing our application. Everything took less than 30 minutes and my furniture was delivered that same day. Thank you Gonzalez Furniture for making it so fast and simple.

All i went in for was to buy a mattress cover. I couldnt just walk in and out, they made me wait for a Finance Specialist, even though I was paying cash. Then they needed to create an account for me because the account i opened when I bought my mattresses wasnt able to be found. I asked what happened if I had a warranty claim, the lady didnt know what to say. They sold me mattresses that I also paid cash for and now they have no record of it me.

Freindly, clean, very aware of peoples health. Has sanitizer, has a sign on the door to wear your mask and respect your distance. Fast service.

They were not helpful at all. I guess why reason no body was there

Thank you very much for all your attention, Iam very grateful to all of you. Without a doubt they are the best furniture store with the best experience.

Great Experience! Elvira is awesome! Definitely will do business there again! Thank you all so much!

Takes forever to get a technician when one of their items needs repair ... Im waiting for my dryer and washier missing parts for about a total of 5 months and they keep promising and nothing ...but yet they want their payment on time! ... Never going to shop again...* Shop at your own risk!

GONZALEZ Furniture is Fantastic I just moved to Brownsville tx and they came highly recommended by my apartment community for furniture mr Gonzalez and his entire staff were super super wonderful to me from the beginning of the sale to setting up delivery in my new apartment they were excellent excellent in serviceing my needs with a same day delivery I would definitely recommend all who need furniture to not waste your time and money elsewhere go directly to Gonzalez furniture. For outstanding customer service and quality you will never ever be disappointed with your experience

I would highly recommend Gonzalez Furniture, great selection, 1st class service from start to finish!

A great place to buy furniture. The salesmen were helpful and the finance department is very professional. There is a great selection of furniture for every room in your home.

If I could rate it a zero I would. Very unprofessional manager that does not have any manners nor management skills. You do not pass in front of a customer without acknowledging them. You shake a mans hand and if he is accompanied by his wife you acknowledge her as well (if wife likes husband buys). Very rude man needs to learn that a new customer is important but keeping old ones that have been loyal customers since 2005 is also important. This very unprofessional way of dealing with an insurance claim that I had to call the insurance myself to see what could be done has me thinking IF I should continue being loyal to them since he seems not to care less if a continued customer is important to him or the business. If this is the way he treated us I can imagine his employees 😡.

Love their customer service. They have beautiful furniture and very easy credit plans. Have been with Gonzalez Furniture for over ten years and will continue to shop for furniture there for many years to come. Thank you Gonzalez Furniture!!!!

Ran my credit to see for how much I was qualified I didn’t like anything (the prices) said “no” and now I have an account opened of $6,545 I never authorized this I never recieved any furniture only the account opened reflecting on my credit.. very disappointed

Great service...loving my matress/ reclyner.

Would be nice to have the salesmen complete their sale rather than handing a cash buyer to ladies that WILL change your mind.Alot of good furniture 👍

I enjoyed shopping ar Gonzalez Furniture. The sales and staff are kind and friendly. I bought my bedroom set there 2 years ago. I love the beauty Furniture at Gonzalez!

Great service. Great variety! Sales rep Emilio was very helpful!

Can I give 20 stars! Amazing staff very helpful. Thank you for assisting getting our new couch set!

Great customer service. Help us with our purchase and were very accommodating as to when to deliver. Highly recommend them.

Great selection and very friendly employeesTwo thumbs up fro me

I was there a long time deciding what to choose. Emilio was very attentive. Rating

My claim experience was fast and easy no problems at all. Went in to the furniture store and about an hour later my claim was solved thanks to Mr.Ismael Ortiz. thank you Gonzalez Furniture.

I honestly never had a problem with Gonzalez I give them a call to make a payment over the phone boom two min later payment process super easy and great pricing

Furniture looks as if its from a telenovela. Some good but overly priced.

Didnt have what was advertised on website.

Its ok

Had heard about this furniture store U Guys R Awesome Great Service Beautiful Store Thanks 2 All Of U !!!!!!!!! 6/24/19 John Edwards Marroquin

I have bought several things at Gonzalez and have never had any problems with the furniture, and great customer service

I have bought all my furniture from Gonzalez and have never had any issues with the quality or set up/delivery. Excellent service, friendly staff.....highly recommend to look at their selection of home furnishing.

The service is always great, I love the customer service they deliver every time . I recomend this furniture place !!!

I had a couch delivered a while back and they delivered the wrong item they had to come back with the right one. When they returned they came with a damaged item. To make a long story short the delivery guys had to come three time. On Monday I had a dinning room table delivered they did not have the legs to the table they had to leave and come back with legs. This is very upsetting due to having to be home and how it affects ur schedule. Plus one of the chairs is scratched I did say anything because who know what they will come up with.

Great customer service!

The only reason I’m giving this establishment a 2 is horrible communication. I called in 11/3/18 from 10-12:30 with no answer from anyone for 2.5 house that’s not acceptable for a customer. Once someone finally answered all I wanted to know what time will my delivery be delivered. To start with she couldn’t even pull my account up, 2nd she lied and said they didn’t even have me for delivery today when my paper stayed delivery 11/3/18 when I purchased 2 weeks a go. Thridly tgey keoy transferring me from person to person and no one knew what was going on with my order after I spent over 3,000 in store . After being in hold for 30 minutes I finally just drove to the store . I get there and the managers exude was we have a text sell and all of our staff is everywhere !!!! That’s BS if you have a special event scwdule more people to work. Don’t be short handed with your existing customers just because Houston have a special sale. Just horrible customer service. The manager acted like it was no big deal he didn’t even apologized for anything. I had to load up my 14 month old and drive across town just to find out what was going on with my delivery. I chose this place because of all the reviews were positive but they sure did let us down. The delivery guys were awesome they set the whole bedroom up minutes few pieces that we are MISSING !!!!!!

I will rate it a 1 because I did like the piece of furniture I purchased. HOWEVER1st delivery attempt: product incomplete2nd delivery attempt: Product defective and manager claimed he was catering to me because we where the only delivery scheduled that day. So why did you not make sure that your one and only delivery was functional?3rd and final delivery: Driver was late, manager informed us delivery would be at 10:30 and didnt arrive til 11:15. Not a big deal unless you have a million and one scheduled things to do. I called and he lied about where the driver was. Very unprofessional. I will not recommend this place.

Emilio was very attentive and helpful.

Very good service and quality on furniture

Great costumer service, and excellent prices!!

Great customer service, great prices!

The furniture that I bought at first this damage. They did return it with another one but I did not knew that they were going to give me a used loveseat from the displaced floor 1 things that I hate is being lied to well I do business with Gonzalez Furniture yet probably not

Staff friendly and knowledgeable

Great service friendly sales agent

Great service! Beautiful, and durable furniture!!

Customer service needs to improve. I shouldnt have to follow up with any changes, it should be the other way around. Twice delayed with no word. No thank you and would rather take business elsewhere.

Beautiful furniture with great deals!

Huh its looks great thinks

Very helpful and friendly staff!!!

All the furniture is old style...

Great customer service

Awesome customer service 👍👍👍👍

Great Customer Service!!!

Great furniture

Great service

Love it!!!

Bru

Went to make my payment

Yes!!!! I luv this place!!!! everyone should buy here!!!

Super attentive! Very good place to get high

The salesperson who works there as soon as you enter the store and make you expensive and if you are going to ask about something they include the manager of that store they force you to do something totally different, I just wanted to check my credit before choosing something and they sent me to see the beds and they didnt even tell me which part of the store they were for and then the salesman of that store also treated me very badly as if he was rushing me so that I was already very desperate, the truth is that staff is not trained to make sales they dont know treat the persons. Terrible service it was a very bad experience and I do not recommend it to anyone

Very good attention 👍

They take care of you very well