The service department and writer, Drew are awesome!! It took a couple of days for my Tahoe to be diagnosed and serviced. During that time I was kept informed on the progress and it was completed on time! Drew is honest and kind, helping me prioritize the most important needs, along with a plan to get everything completed in a reasonable time frame. The mechanics left my vehicle as if no one else had been in it...seats, steering wheel and mirrors just as they were, and clean! I wont go to another dealership for service!!

The customer service person seemed nice. But the service took longer than expected. (while waiting) They also said they would wash the truck but it never happened. The radio station was changed when I received it back. Makes me wonder want did they do or not do while they had it.

Just plan to spend 3 hours there for a simple oil change. I had a schedule appointment AND arrived 15 minutes early. I work 60 hours a week so my time off is very valuable. I was there for 3 HOURS! When scheduling, I specifically asked how long the appointment would take and I was told about an hour. HUH! I could and would have made arrangements if they were truthful. Also, they raised their prices ($97) and took away the complimentary car wash with the oil change...….. Ummmm, ok.....

Brought in my 2008 GMC Sierra 2500HD for a check engine light. Turned out to be a simple glow plug. Part came in that afternoon and the tech stayed over to repair my truck. Got a call early the next morning it was ready and was I ever pleasingly surprised. Great service from the repair crew and got my truck back in action very quickly.

Thank you Tate and the Jim Ellis service team for finding and repairing the oil leak on my Yukon. Your courtesy and professional service was outstanding which is why choose to use Jim Ellis MOG.Thank you,Terry A.

Just had a fantastic experience with this dealership. I had a 2020 F150 that I sold to them and the entire process start to finish was only 30-45 minutes total. James in sales was pleasure to deal with as well as Harrison in the buying department. They gave me a very fair price with their first offer. No need to haggle. Just all around great experience. Highly recommend this dealership.

We have bought cars from Jim Ellis for years and always been satisfied. The last 2 from Mike Hatcher. Mike always goes above and beyond to make us happy. As long as I drive I intend on dealing with Jim Ellis if at all possible. My history with Jim Ellis goes back to 1983 and quality has always been there focus.

Excellent service, as always. Drew Peterson is competent, courteous and professional. Work done in a timely manner and at a fair price. I appreciate the Jim Ellis service department.

My experience with Jim Ellis was very pleasant and thorough. Ed kept me abreast of the issues going on with my vehicle. We will definitely be returning.

Had my Buick Enclave there 6 times for a check engine light, which had a fault code for a transmission problem. Every time they say there is no code stored and can not find anything wrong with the transmission. Last time I brought it there made sure the codes where still in the computer. Great they found them and said I needed to make an appointment for it to get taken care of. They couldn’t make the appointment had to call for one, this was the first flag.Made the appointment for the work. Dropped the car off after 2 day’s with them no code in the transmission and all the paper work with the code from the last visit have gone missing.just another line of bs from them, they are the worst dealership. Will find another dealership to bring the car to when this happens again.

Just an all around great experience for us in our buying process. Mike Hatcher was fantastic to work with and went above and beyond for us. Thank you!

Mike assisted us with excellent customer service. He greeted us with a smile and a hello as soon as we walked in. He showed empathy with us while we explained the maintenance we needed on our vehicle. Mike also gave us a few issues we needed to have repaired on our car before we left. We have been a customer to the Mall of Ga Jim Ellis for about ten years, and we appreciate the customer service Mike offered us.

Buying a car can be difficult, so I ask for referrals and ended up at the Mall of GA Buick GMC - An hour from my home. Fred L was great a salesman, understanding what I wanted and made it happen. Then, when I needed a warranty battery replacement, the Service Dept check for its availability while on the phone, set my appointment for the date and time I needed. The staff and Service guys were excellent and I was completed within the time promised. Thank you for your professionalism/

I would have given Jim Ellis a 5 because they do good work. However, I chose 4 (almost chose 3) because it took 2 hours from the time we dropped off our car until it was ready. We saw several people come and go after us that were there for maybe 30 to 40 minutes. We had an appointment so we didnt just drive in with no warning. It shouldnt take this long to get your oil changed, tires rotated and fluids checked and do an inspection.

The people are nice, which helped with the very long day/process to get a new car with them. Took 4 1/2 hours to finish the deal and we went in with knowing we were going to buy. There were several missteps, but I will say the staff tried to make it right during and then afterwards with a few issues post purchase, which is important as things will happen, but it is how you deal with it. If ownership wants details on what I saw as issues and some basic stuff that would have made it better, happy to discuss and provide feedback.

VERY GOOD MY SERVICE REP. WAS ON TOP OFEVERY THNING RELATING TO MY VEHICLE COULD NOT HAVE BEEN HAPPIER FOUR STARS TO RINO CENTENO SERVICM REP AAND JORGE BANOSNADVISOR THANKS FO9R A JOB WELL DONE.

A 30 min warranty service took 6 hours. On top of that a defective leaf spring on a new 2020 GMC Sierra that was already replaced 2 weeks ago is yet again defective. Not to mention every time I walk in the service dept they walk right past you as if you dont exist. I literally have to stand in front of my service advisor to gets his attention and thats after he looks at me 3 times and then continues to do something else. Not a friendly nor personable staff. If it wasnt for the fact that they are less than 5 mins away from where I live Id find another dealership for service.

Tim Ryan was very courteous and professional. I always bring my car to Jim Ellis Buick for all my maintenance.

I had a good experience with Jim Ellis Buick GMC in Buford Georgia service department. Ed Barnes was good in communicating with me the status of my vehicle repairs and maintenance. He set me up with a rental vehicle to not miss work and was easy and friendly to work with.

My experience was great with Mr. Kevaki but not with the rest of the team from the door. No greeting when they say me needing help but he was great kept in touch until my truck was completed.

My service was great, they were very professional and I appreciate the work they did! 10/10 I would recommend.

I love Jim Ellis! -the experience from start to end is best in class. I told them what I was looking for -they had the truck shipped in 2 days later. I came in -signed papers and was in and out in 90 minutes. I will never go anywhere else.

Completely satisfied with the delivered service. Tom Lyden was really friendly and also explained to me, in a very detailed way, what options were best suited for me and my car. Definitely coming back

We brought the car in because we are hearing a knocking sound in the interior. The staff did their best to hear and locate the problem, spending a. lot of time on the issue, We appreciated the effort spent on trying to diagnose the problem. Unfortunately, the noise could not be replicated or located. We we told to bring the car back if the problem persists, which is ok with us.

Everyone was nice and accommodating the dayof the actual sale. The only issue that I have is that i purchased the car and they told my son to come back the next Thursday to have his second key made and when he got there no preparation had been made and we didnt get the second key that was promised! Not only that they are a little over an hour ride from us so it was a waste of time, gas, and effort. It ruined the experience.

Jim Ellis at the Mall of Georgia had my Buick Enclave for 11 days putting a new timing chain on. When I got it back the speaker to the radio wasnt working. I took it back the following day and they shrugged their shoulders and said they didnt know why. It has always worked without issue and after picking it up its not working. They must have disconnected a wire. I drove it home and the following day the speakers began working. Its apparent there is a wire not making full connection as it works off and on. I dropped it off at Jim Ellis a 2nd time asking them to please check the wires. After 2 days they called saying it was ready for pick up. A day after picking it up, the radio speaker wasnt working again. Now, just 3 weeks later the Check Engine light is on. Not happy!!!

I bought a Terrain Denali form Jim Ellis in 2013. I had regular service at Hardman GMC in Gainesville, with the last oil change at 96,369 miles. The check engine oil light came on at 100, 342 miles, just after driving 3973 miles after the last oil change. Service at Hardman GMC changed oil, added a restorer, ordered sensors, replaced them, delaying diagnosis for a month, all the while telling me it was ok to drive if I checked the oil. Now it needs a new engine. Jim Ellis is trying to get GM to honor the warranty. I havent had any response from Jim Ellis service, except for an offer to pay 10% of an engine. I will continue to post, hopefully with GMC doing the right thing. A car engine should last longer than 100,342 miles.

Worst service center EVER. If I could give zero stars I would. They were completely incompetent to understand what was going on with my vehicle.First they made an appointment for one day, but were not able to work on my vehicle until the next day due to other cars- no one bothered to call me to let me know this. I was not informed until I called late in the afternoon on the day of the appointment.Second- they service representative could not understand what the issue was with my vehicle- it only needed some bolts replaced and tightened- then told me the service tech saw where the bolts were missing. On the next call, they were all there. Then proceeded to call me at least 4-5 more times- each time with slightly different information- until ultimately, I picked my vehicle up with them not fixing anything because I lost all confidence in their ability. But not before they tried to upsell me on over $600 worth of other work that wasnt needed.I have had poor experienced before with this dealership from sales to service- none of them actually care about their customers. I tried to take my vehicle to another dealership, but due to the extended warranty purchased, this is the only place that can work on it unless I move over 40 miles from their dealership.

Tried to get help to register for vehicle maintenance notices. Needed a PIN but find no one that could help. Sales told me to call 800 number.

Super awesome place to buy your car or get your car serviced! Ed the gentleman that took care of my truck maintenance stayed in touch with me via text messages every step of the way! My truck is running better than ever! Thank you all!!!

Great facilities, Excellent Customer service, and Good price.

Drew Pederson did a great job communicating all of the issues. Everything was repaired in a timely manner.

Great place to buy a car. People are very frieand helpful helpful. I would buy again.

Ive been looking for this particular car for over 6 months and was very excited to find it here. The process of purchasing it, however, was terribly frustrating. First, while explaining the shocking low trade-in offer, they told me my trade in had been in an accident (it has not) Then they told me I was the 2nd owner of the car (again, false) next telling me the tires were bald (they were less than 5 months old and barely had miles on it....pandemic & all) I ended up keeping my trade in.I was VERY explicit about not wanting any add-ons. They still slipped one in and made a dozen excuses and refused to cancel it and return my money. I believe I was absolutely cheated out of almost $1000.The entire process was frustrating, awkward, and I certainly feel cheated and that they knew exactly what they doing when they put things in the paperwork. To be CLEAR...they never mentioned the add-on insurance, never explained what it was, and added it even though I was extremely clear about not wanting any additional options.Ive purchased several new vehicles in the past few years and have never had an experience like this. For this reason Im giving my experience 2 stars and will never recommend this dealership to others.** Several years ago, when I was looking for another brand new Yukon, I stopped here and was quoted a price and ended up purchasing my vehicle at Harman in Gainesville for over 10k LESS. Just worth a mention. I wish I would have been patient and purchased my new car at Hardman.

Service department was very courteous and helpful. The issue with my vehicle was confirmed with GMC and parts ordered for repair.

They did a great job in fixing a problem. Set me up with a rental and kept me informed of the process

Prompt service, friendly staff. Prices as you would expect from a dealership.

First Class, Awesome Service all the way.

Great staff.

Scheduled an appointment for me but the part wasnt there. Wasted trip.

There was damage done to my car while in for repair.

Everything went as promised. The price I was quoted for the tires was the price I paid.

They are very expensive.

Service was good and fast.

Great Dealership and service.

Great service

Friendly, quick, efficient.

Great Experience