Awesome experience. Came in not entirely sure what I wanted. Brady went over all the different designs styles and features they offered. Then allowed me time to go and look over everything pressure free. After I had decided on my final choice he helped with credit application and made the final purchase simple and stress free. No surprise fees, and described how the pickup process would work. Excellent and friendly staff made this purchase simple and easy.

Larry greeted us immediately upon entering the store at Mall of GA. He was most helpful in providing service and knowledge of the inventory. Within a short time frame we had made our purchase and felt as though we had made a new friend. Definitely a positive experience and will shop there again.

Excellent customer service. Brady answered all of my questions and was very patient as I went through the decision making process. I have purchased a lot of furniture from La-Z-Boy over the years and always appreciate the quality and fair price.

We have had a very pleasant experience so far. Our sales associate has been extremely helpful! We are, unfortunately, waiting on our order but only because of supply chain and transportation back logs. Cant wait to get our new furniture!

Top of the line!. The Sales man knew his product, why it is better than the competition. The company had it in stock, which is rare for furniture stores now days. But what impressed me the most, was the helpful people at the warehouse. They went above and beyond as the the furniture was damaged during shipment. They replaced it with no problem. That shows they really care about the customer and they make a better product. Lifetime warranty as well. They have my vote!

We went shopping around for some time before deciding on living room furniture. La-Z-Boy is by far the most comfortable, stylish, and most dependable and its made right here in the USA. The main reason for this review is Ayanna. She is the most helpful and caring person we have ever had the pleasure of dealing with and she could sell us anything! Shes truly astonishing!

Everyone was wonderful to work with. Zero pressure but also incredibly knowledgeable. Melanie was an absolute joy and followed up and even went above and beyond to find a picture from a different store of an item we were wanting to purchase. After our first visit we went to other stores to shop- they were not as kind, welcoming, knowledgeable, and their prices weren’t as good. Excited for our new furniture to arrive!

Went in to look for a love seat recliner and a single recliner... Found exactly what we were looking for and bought it.. It was in stock and being delivered on Friday... Melanie was our sales rep and she did an excellent job !!!

Brady was an amazing salesman, he helped my mom find her perfect living room suit. Extremely knowledgeable and has an eye for color! If you are thinking about purchasing from La-Z-Boy you must see him! The plan was to only purchase mom’s furniture, then I fell in love with the chair & ottoman Brady sold to my mom so I had to buy one too 😂 Brady is very patient, friendly and doesn’t pressure you to purchase or upsell you unless it’s needed for your comfort! In short, I highly recommend Brady for your next new furniture purchase, he’ll take great care of you!!!

If you were looking for the highest quality chair with the best customer service look elsewhere… I bought this chair with all the warranties and leather protectant that you can get. When push comes to shove and I need help with a defective chair I didn’t receive any help from anyone. This place is the worst! Take your money somewhere else and purchase a quality chair from a company willing to help when the quality of their products do not meet the standards they advertise. I will never spend another penny here!

The quality La-z-boy furniture has always been superior. But, the amazing customer care I received when shopping for a lift chair for an elderly friend is what earns them five stars. Polite, professional, patient and understanding, they worked with me until we found the perfect chair. Thank you to the kind folks at the Mall of Georgia location!

After a long wait I am getting some of my furniture. Still have room wait on the couch.The staff at La Z Boy are great.

Our experience with Melanie was outstanding! She was so helpful and patient. She knew which options would and wouldnt work for our space and made suggestions that aided us in making the right decision. I will definitely ask for her again!

Salesperson showed OUTSTANDING customer service! We will definitely continue to do business with them in the near future.

Buford, GA location was excellent. Maria and Brady helped me out with a recliner purchase on two different days. There was absolutely no pressure and they were very accommodating with trying many styles of chairs. Decided on a Lancer in brown leather as it was in stock and I need a brown color. I would have gone fabric bu the only color in stock was grey. I did not want to wait a month or so to order a certain color. Picked it up at the Atlanta warehouse location and that was smooth as could be. The only item I would change is the warehouse is not open on Sunday or Monday so if you purchase an item, you have to wait until at least Tuesday.

Because my wife has a disability having a power lift chair for her will be a GREAT help. Thanks to the stimulus check we were in a position to consider and when we saw the ad online we were very interested....you offered decorator services for free. Being 82 we needed help pulling the existing furniture colors with a new chair and wall paint. Lori was the perfect partner.....artistic eye, knowledgeable, listened well and was not pushy. Thank you for offering this service. You made our choices so much easier. We are finding the wait till July a challenge.

Melanie was awesome in helping us get what we wanted.

Melanie was a great salesperson. Very knowledgeable and not pushy. The quality of the furniture can sell itself. Top quality!

We had shopped the showroom the night before our purchase.b The assistant was very patient, knowledgeable of inventory, respsive to all our questions. She wrote up the particulars of each item. and provided us with the information. Next morning we retu and was assisted by the store manager. She was as amazing aas was the previous assistant. She was able to locate and arrange for earliest delivery. This is a great store with knowledgeable and most helpful personnel.

Our salesperson/designer Lori was excellent! She was very knowledgeable and helped me to choose a couch and 2 recliners. Lori had great suggestions for fabric choices and furniture placement that made the most of my limited space.

Very pleasant experience. Brady was very knowledgeable and patient with helping me find the right recliner.

No matter whos working, we always receive fabulous service. Each salesperson takes their time helping us find exactly what we need.

The store was fine. I felt like we received a good value for what we paid. We added the extended coverage to protect it. Three years in we noticed a small tear in the fabric. We were told it would be covered if things like this happens. Now for the past year plus we have been going back and forth with them trying to get it covered. Now we have a few more small issues and they will not cover those either. They sent us one piece to replace in their words “good will”. It’s not good will when you paid for a protection plan to cover things like this. We spent almost $8000 that day and it will be the last dollar I spend with them after this horrible experience. I have spent hours on the phone and on hold waiting to talk to a manager. To this day they have taken my number down 5 times to call me and have never done so. Never......

Brady was a great help to us. He gave us the right amount of information and time to make a good decision!!!Thanks !!

I love your furniture it’s make great and I love the life time Warrenty the lady who helped us is sweet knows what she’s doing and very helpful her name is AYanna I hate that we ordered it in February and it’s now September 27 and we still don’t have it. I understand Covid but it can’t take this long. Ya should give us that’s been waiting this long some kind of store credit or something Will not do this again wait. Be so happy to get my living room back looking like a living room snd not office chairs. I gave my last set from lazy boy to my sister in July they told me mine would be in. But here I sit still waiting

Melanie Was great. We were completely sold on the furniture but the financing terms were just a little too short for us. After getting our quotes and leaving and going to two other furniture stores, she called us back within 30 minutes to say she had gotten us extended financing interest free. We turned around and went directly back over there and purchased the furniture it was an awesome experience and an awesome place to do business and great furniture that I know Will last us for years to come! (all of the other sofas we tried did not come close to the comfort of the lazy boy)

Doug our sales rep was personable and knowledgeable. Were really looking forward to enjoying our new chair.

I cant say enough about the gentleman who met us at the door with a smile that radiated past the mask he wore, Brady was the most knowledgeable and caring man who gave my wife and I as much space as we wanted as much information as we needed, and there was ZERO pressure! I feel like the salesman and I could have been friends for years! We spent some money here, but we got what we wanted and Brady made sure it was the ones we needed, not just wanted! Wish I could give more than 5 stars!

I had a pleasant experience shopping at La-Z-Boy, Mall of Georgia Blvd, Buford, GA recently. The salesman, Doug P., was very helpful and not pushy. He was very knowledgeable and patient.I was glad there were so many recliners to choose from. However, am disappointed the wait time will be end of July 2021. I placed my order 10 days ago. I understand my recliner has to be built but four months seems like a very long time. I am a first time shopper with your company.Regards,Judy McCollum

Very bad experience, they sold us recliners for 5000$. The mechanisms started failing from the first month. They do not go back to normal position, the back on one if them is twisted now as mechanism does not work correctly. This happened over 3 months of use only. Bad quality and high price.

We visited the La-Z-Boy store, yesterday. My husband was looking for a new recliner. We were greeted, immediately by Brady. He was very helpful and extremely knowledgeable. We were in and out in 30 minutes. A very pleasant experience.

Weve always been pro Rooms to Go since our leather living Room furniture is still going strong after 19 years and still looks new. We love the christian values of Lazy Boy and wanted to get a recliner. We purchased our suede looking chair and half at the end of 2017 and in June 2021 when we called and sent pictures to warranty (we purchased the fabric warranty) because the material is too worn and basically breaking down and disolving in 1 section... wait for it, it covers stains but not the fabric breaking down or normal wear and tear.... what???..... 3 1/2 years into the warranty and they wont cover the defective fabric..... back to Rooms To Go we go....

Melanie was absolutely amazing! She was so patient and so helpful in finding a couch that fit my needs and met my time frame. I never felt pressured, and had the best experience I’ve ever had shopping for a couch. I would give 10 stars just for her if I could.

Melanie was fabulous, very professional but yet very personal and has tremendous knowledge about the furniture.

Was forthcoming about ordering and extremely long delivery time so chose a recliner in stock. Thanks again for your help.

Great selection. Knowledgeable staff and good quality items.

Ordered a couple of recliners back in October, with a promised delivery date in Jan or Feb, but then it was moved to end of March. Now its the middle of April. I just hope they are right this time. No, I would not recommend them to a friend, or buy from them again. They better be comfortable or Im taking away all the stars.

Melanie was very welcoming when we arrived. She did a good job explaining the different chairs. We settled on a Greyson recliner. We have bought lazy boy for our home as well as for our son’s home. We have been very pleased with the items we have purchased!!!

I love lazy boy because you can go in and they will help you create the furniture you want.

Salesperson was very friendly, knowledgeable and helpful. He was able to answer all my questions and offered good options.

Great selection and incredibly friendly and knowledgeable salesperson.

Great experience. Doug found what we needed quickly. Color was not our favorite but we didn’t want to order since it takes so long to get it. We prefer La Z Boy is our favorite brand.

Clean modern large store with great selection of inventory for living and dining rooms along with a wide range of asscessories Very helpful, but not aggressive sales people, even have a free interior decorating service. The quality of their inventory ranges from good to fairly high end at mostly moderate pricing. With the pandemic, some custom orders can take 6 months to get. I like the Lazy Boy brand because their furniture is comfortable, stays nice and lasts a long time.

Excellent service and high quality furniture! Great experience!

Brady provided excellent customer service and answered all my questions. I will definitely go back to the Buford store for all my future purchases! He’s very knowledgeable!

Great service, lots of options. Well informed of their products, friendly yet not at all pushy to get you into a purchase. They were happy to get a chair ordered that exactly met our needs. Overall, a wonderful experience all around.

2020 has been a strange year but being home and working on projects necessitated the need to partially furnish another room. We have depended on Lazy Boy for years and we have never been disappointed. The reclining couch has been a great addition and the new recliner serves us well. The staff at the mall of Georgia store are awesome and always do everything to get you the best deal with the best piece of furniture!

I recently worked with design professional Lori DeBerry on selection of a reclining loveseat and sofa combination for my home. Lori was very knowledgeable about all aspects of the product and related services, including construction, fabric, warranties, care and maintenance, and best configuration relative to room design and lifestyle etc. I threw a lot of questions at her, and she was able to field them all. She was helpful but did not pressure. She made me aware of opportunities to get the best value and worked with my budget and time frame to allow me to stay in my comfort zone. Lori is a master at helping a customer turn analysis into excitement! I can’t wait to take delivery on my custom order!

Larry Jones was very helpful and patient. We did not feel pressured at all. The designer, Laurie, was friendly and prompt in getting back to us. Even though we decided not to do anything at this time, we would not hesitate to come to the store when we are ready.

Talked with Melanie about a chair she was xtremely nice when I buy one I hope can talk with her again

Doug worked with us at the Mall of Ga location. He was patient and kind. He helped us with our choices. He is a fashonista. We asked for his opinion and we were grateful for his opinion and choices. We really valued his opinion on our choices of colors when were picking out our recliner and pillows. We will be back soon for another recliner and we will ask for Doug. We thank Doug for being patient and courteous with us. Thank you so much!

Marina was extremely helpful by pulling out swatches for my sofa and chairs until I was absolutely satisfied. She worked with me in financing options that were satisfactory and in general answered all of my questions clearly and knowledgeably. I bought my last living room set from Lay-Z-Boy over 25 years ago and was completely satisfied which is why this was my first choice when redecorating my home.

Brady was attentive and helpful hut not overbearing allowing us to look around. He gave us lots of options and once we decided on something he went and looked Online to see if he could make the price even better. I would recommend Brady to others in the future.

Doug was an excellent guide through the sectional choosing process. He listened to all of our input and made suggestions along the way. We never felt pressured or pushed toward any piece or decision. I would recommend the mall of Georgia store and Doug P. to any looking for new future.

The personalized service we received from Cheryl was wonderful! At a time when service is hard to find let alone receive, they surpassed our expectations! This was a wonderful and no pressure experience! Oh, and we bought a beautiful chair!Thank you!

Lori at the Mall of Georgia store did a fantastic job helping us pick out a chair for my mother. She took the time we needed to make sure we were getting exactly what Mom needed and walked us through ordering. I was so impressed that I returned a few days later to buy my first La-Z-Boy recliner chair!!!!The store offered a wide selection to choose from with really great prices that fit our budgets.

Helpful salespeople, good quality furniture, but should include haul away if you are paying so much for delivery!

We purchased our couches New Years Weekend. Due to Covid, we were told we wouldnt receive them until mid march. We did receive them in February. They are comfortable and we highly recommend La-Z-Boy any day!

Beautiful store with supper helpful sales associates. We had a great experience with Travis and got exactly what we needed. We have been long time fans of La-Z-Boy and look forward to enjoying this purchase! Their recliners are the very best!

By the time we got to LA-Z-Boy we already have visited 6 other furniture stores. When we walked in and were greeted by Ayanna. She was welcoming, and very informative. She took her time getting us all the information we needed in order to make a decision for our home. I would highly recommend asking for Ayanna if you are headed to the Buford, GA store. LA-Z-Boy quality was by far the best that we saw all day! Not only is the quality amazing, they have great customer service, and we were never pressured. We are looking forward to our new sectional from LA-Z-Boy - thank you!!

La-Z-Boy was a pleasure to work with from start to finish. It was easy to browse for our sectional while asking questions to their knowledgeable sales rep. The store manager made ordering simple and I know we will be happy with the quality for years to come!

Richard was great. I probably talked his ear off. He listened to what I wanted and the whole process was quick and simple.

The salesperson was fabulous! Our experience was not pressured to buy but to take our time selecting the right fit. The overall experience was smooth and efficient! Thank you Brady!

We arrived with intentions of finding just the right chair but wasn’t at all sure what that looked like. Our consultant showed us around and narrowed our options down until we had it almost picked for us. She was very patient and kind and made the process painless. Thank you Lori DeBerry.

I bought a La-Z-Boy recliner with lift. I also bought an extended warranty. When my chair broke, they refused to fix it. They said it was over used. Iam a 73 year old lady with several health issues. I live alone and I dont know how I could have over used it. I sat in it every day to watch tv and nap. That is what it is for. Dont buy La-z-Boy, they dont stand behind their merchandise and the extra warranty is just money down the drain.

I gave 2 stars because I was told most of the sofas would take about 9 months to receive. Waiting 9 months and the furniture is pretty pricey. I now understood why that store was empty on a Saturday afternoon.

Excellent shopping experience at the Mall of Georgia location. Melanie was very friendly and helpful. She got us a great deal on a sectional with same week delivery.

We had a great experience with La-Z-Boy buying furniture. The quality and service was excellent. Lori and Doug were very patient and knowledgeable about their furniture. Well be back. Thank you.

I have ordered my new sofa! Melanie was super helpful (as was Ayanna Myles last visit). I know it will be worth the wait. ❤️

Brady was awesome. He is a no pressure salesman. If youre in the market for some good furniture go and see him.

Salesperson at Mall of Georgia’s Lazy Boy was excellent. Trish. She was very knowledgeable and patient. I need patience when making a big purchase. No pressure sale. My chair is perfect. Wall recliner. Nice gray leather. Big arms and a big back. No break in time needed. I have to put it only about 3” from the wall. It will last for probably 15-20 years like my other lazy boy recliners. On sale, and the store is big enough they had the perfect chair I could put in my SUV and take home that day. The back of the chair slides off, so it will fit easily in my RAV4. Couldn’t be happier, especially after poor quality of other store’s chairs.

Buyer Beware!!! The protection they sell you that protects your very expensive furniture that you buy does not work, and they deny your claims when you call to see if they can come to fix or replace your couch cushions. The protection that they put on the furniture doesnt keep anything from happening...we have stains from water, yes I said water, so if you want to spend thousands on a couch that stains from water, and they put a special protection on to protect it. ..then you have found your place. The protection(you have to pay extra for this) doesnt work, and then they do everything not to take care of the customer....total scam. Please read the rest of my reviews, I’m not about bashing companies or people, I’m about elevating them...they completely took advantage of my wife and I. I changed my rating from a 1 to a 3, because they gave me the money back that I paid for the protection. I still wouldnt buy the protection, if it doesnt protect, and Im unsure if I will buy furniture again from here if it will stain from water.

Excellent customer service! Everyone is friendly, helpful, and not pushy. Bought all new living room furniture and can’t wait to have it delivered.

Sales person was friendly and knowledgeable. She was not overly pushy. She took photos and text them to me. She accepted my coupon with no problem. I look forward to receiving my sofa the first of January or maybe late December.

When we arrived at the store, we were greeted by Doug our salesperson. Having already decided on our choice prior to our visit, Doug showed us to the sofa so we could try it on. After choosing our fabric, the transaction was quick and pleasant. Since our sofa is special order, it will not arrive for several months so I cannot review the product only the service at store level which was excellent.

Buying process was simple. Staff very knowledgeable about product availability. I told them exactly what I wanted and was shown product specific to my criteria. Will give them 5-stars when I take receipt of furniture and all goes well at that time. Very confident in quality and warranty that comes with LZB.

It was a n awesome experience!! We went in tho the Buford LazyBoy store thinking oh buying a sofa for our living room. Natalie was so energetic and willing to put ideas together, that we ended up buying the sofa, loveseat, 2 accent chairs, coffee table, side tables and a rug. We definitely recommend this store and ask for Natalie to help you out!!Thank you!

WOULD NOT BUY ANYTHING FROM THIS STORE THEY STOLE $600. FROM ME COULD NOT DELIVER COUCH WHEN PROMISED AND REFUSED TO GIVE ALL OR ANY REFUND HOPE THEY ENJOY THE MONEY THEIR WORD IS NO GOOD

Melanie was extremely kind and knowledgable. She was super patient while showing us all options.

Thanks Brady for taking the time to help us. We knew pretty quickly that we were in the right place. We appreciate your knowledge and expertise.

Melanie was the most knowledgeable and patient salesperson we have dealt with in a long time.

Brady and Melanie went out of their way to find us the reclining loveseat with console and get it to us in record time considering having to deal with all of the covid stipulations required. Thank you so much!

The sales associate that met us at the door was extremely friendly, knowledgeable, and helpful. There was a great selection of furniture at very good prices.

Great service. Very knowledgeable about their furniture. Friendly and personable!

Melanie was extremely helpful and didnt try to talk us into something that was not meant for us. She was kind and observed our budget... hopefully product will provide years of comfort and service.. we bought two fortune recliners.

We received great customer service today and are very pleased with the experience.

Very nice, lots of inventory to choose from. Doug P was very polite, knowledgeable, answered all of our numerous questions patiently & professionally

It was a pleasure dealing with Dave. He was very professional, personable, and had good knowledge and insight. The purchase went well and in a timely manner. Thanks again to Dave who made it an enjoyable experience.

So pleased with the sales person named Melanie. Anxious for the chairs to be delivered to our new home

Attractive showroom with plenty of examples of furniture items to view. Associate, Doug, was very helpful and familiar with the furniture options that I looked at. Pleased with my purchase.

Had a great experience with Brady, he was super helpful, helped us pick out a great couch thats going to last for years.

Decided to take advantage of the early Memorial Day sale on a new recliner. Our sales person was friendly and knowledgeable. We were able to find what we needed quickly and picked it up the same day at their warehouse. This is our 3rd purchase from La-z-boy. Great quality made in the U.S. and great service keeps us coming back.

Brady was awesome! My husband and I were able to look around and test things out without feeling like we were being stalked. He was there when we needed questions answered and he was very knowledgeable about the products. Really nice experience!

The salesperson was very helpful & never pushed us into buying. We were left to look around & try out furniture on our own. Very nice experience.

Lazy Boy Mall of Georgia and the LB Warehouse on Satellite Blvd were great. The customer service was outstanding. Would recommend LB to anyone.

I had an amazing experience. This was my first time in a La-Z-Boy store. (Mall of Georgia location) I knew that I wanted a recliner, and I had an idea of what I wanted, but not 100%. The sales person, Lori DeBerry, was extremely helpful and knowledgeable about the different types and styles of recliners. She was able to explain in detail the differences and provided personal feedback. She explained the benefits of the different features with each type of recliner. I greatly appreciate the experience and look forward to receiving my new La-Z-Boy recliner. Lori truly is an asset to the company and is a model sales representative. She made my experience truly exceptional. I highly recommend visiting this store location if you are interested in purchasing any furniture from La-Z-Boy.

Sales people very helpful. Prices were good too.

Absolute best furniture shopping experience. No pressure and very knowledgeable sales people .Brady found me exactly what I needed In less than five minutes of even being there. Will definitely come back for future purchases.

So many examples to try. Professional sales associate.

My husband and I went into La Z Boy to look at living room furniture. We were very pleased with the service from Marty, our sales person, and Melanie, the manager. Marty had only been there for a short time but she knew pretty much everything about the products. She was patient, kind and made sure we found what we wanted. I realize that La Z Boy products are a little expensive but they last for a loooong time. My daughter has my old LaZBoy living room from 20 years ago and it still looks like new and is sturdy.