Great store. Great service

Terrible... all parking in the area has been taken by the local restaurants, I had an Appointment and still had to wait so I just left. 👎 I may just choose another carrier...😠

Good Service. Love Janet.

Awesome job to Janet, Ryan and Jackson

We absolutely adore our T-Mobile salesman David. He is so friendly, knowledgeable and remembers me when I come in. You have a true asset working at your Burbank San Fernando location. When we upgrade, the excellent service we receive from David is the reason we return.

The rudest employees ever, not sure about the name who came to the door and didn’t even open it gor a sec. I was there 8:07pm as Google says their hours are till 9pm. So rude they didn’t even open the door for me to tell them they have the wrong hours, super ignorant, would try to stay away from this place. And CHANGE YOUR HOURS SO PEOPLE KNOW. what a joke

Very great experience. Julio was the one who helped pick a phone that met my needs in a short time as he was very friendly, welcoming and knowledgable. I would definitely recommend anyone to go to this location. very satisfying.

Excellent experience... Very fast and professional.

The staff was easy to work with. They dont give an awkward sales pitch or waste your time. They are knowledgeable and informative. I was in and out fairly quick. Love my new note20.

What a great experience Anthony C was super helpful, funny, and knowledgeable.

Manny and Aurman totally helped me out and got me set up with an awesome phone! Thanks fellas!

Maddy was very helpful and gave me many options to choose from:)

I did not have a good experience at this location. Had to go to another T-Mobile store to purchase.

1st time in T-Mobile store Burbank on San Fernando Sprint switched over had a little issue with my payment but they kids were cool the manager was very helpful what can you do at least the bill was paid but preciate you guys and thanks for the help

Awesome store and perfect customer service. Staff very friendly and helpfu and that was part of the promotion! That they gave me a free screen protector just for having the phone.David was a helpful guy.Thank u guys for making our day!

I usually come in during the early afternoon to avoid busier hours, but the store is so understaffed I still end up waiting about 15 minutes for one of the two employees at the rear desk to be available.Their help is consistently attentive and helpful, but the wait is long enough that I may as well pick up a buzzer like what Red Lobster gives to waiting parties.Edit: Came in recently to get a new phone, as my current one no longer works. The one I came in to get was out of stock, and the options suggested to me were:-Why not get a different phone?-You can send your current phone in and get the exact same model shipped back to you some time this week.-You can pay to have the one you want shipped here. Itll arrive next week, maybe. You can also pay extra to get it sooner.How is your store being out of stock my responsibility? If you dont have something, you should order it. Lazy suggestions and non-solutions. Ill take my business elsewhere.

Some of the laziest dudes in the game

Great customer service. the staff went above and beyond to help me figure out what phone I wanted to get. The service was great, I was in an out. My kids were happy that they werent waiting all day there.

Representative that serviced me havent told me that if I havent give my tmobile number I would be charged more. Waiting time is over 40 min. Just want to return the iphone.

Very Nice tmovil store..👍

I love this T-mobile store. Friendly, helpful and knowledgeable staff and this is saying a lot as Im pretty tech savvy myself when it comes to mobile devices. I highly recommend if you need to change your service provider from, oh, I dont know, AT&T perhaps ;)

I actually caught one of these reps try to lie to me and when i asked him to remove a service on my line that I no longer needed. I didnt call him out on it since i didnt feel like making a scene. I told him i wanted a printout for proof that the service was removed. He told me he didnt have a way of doing that. I asked him to show me on the computer what the process was for performing such a thing and when he tried to show me i clearly saw the service still attached to my account. He quickly tried to scroll away before I asked him, So, whats that??, which he then tried to play off as if it was the computers fault.... Some great customer service there T-Mobile. These guys need some training in integrity. They need to realize that the customer pays their salary.

Dont even have T-Mobile and they gave me a free screen protector just for having the phone that was part of the promotion! Definitely coming back if I need cell phone accessories! Associates were very quick to assist!

It was a very friendly place, Joey B. helped us to switch from AT&T to T Mobile he was so informative and helpful. He gave us the perfect deal and all this switching process took only 20 min . He is so good at his job, great customer service.

Great service from David helping me switch carriers.

I wish I hadnt grown up before cell phones were commonly sold online a shipped to your door. I got used to going in to phone stores to buy cell phones and while I have adapted well to most aspects of modern Amazon/Facebook fueled life, the damn cell phone store is my kryptonite. I can usually find better prices online but for some reason my stupid brain stops me from ordering and drags me down to the T-Mobile store where I fumble with phones attached to the wall with cables. Some even work. After looking at all the phones I will inevitably decide on the one I saw online and then resolve to go back home and order it. Before I can get out the door, my scumbag brain convinces me that since I drove to the store, maybe I should just shell out a few extra bucks and go home the phone that day. After a little back and forth with the sales guy we work out the details and it then takes an unusually long time for him to finish up at the register. At the end if it all the salesman runs my card and then informs me that they dont have my phone in stock and that it will be arriving by mail within the next week. I go home and wait for the package and try to figure out why I paid more to get it later than when Amazon could have had it to me. Damn it! Oh well, the store is nice and clean and the people are nice and they are no more or less helpful than the staff at any other cell phone store in America. Good selection of accessories.

I recently switched to T-Mobile and their stores have the best service of the Big 4 US carriers. The staff are friendly, service is prompt and most popular phones are in Stock.

Customer reps are excellent. Knowledgeable, friendly, and patient. Its a busy store, they keep the line moving, I appreciate that.

Ive been to this particular TMobile store several times and Ive always had a great experience. Everyone that Ive interacted with is always helpful and willing to answer my questions.

I believe that the previous post claiming that this store is staffed with lazy employees is a lie that was posted by someone who either works at the store located at 105 E. Alameda Ave. Burbank, CA 91502 or someone who is a friend of an employee from the E. Alameda location. Why, because the staff of all Armenian men who work at the E. Alameda location are very mean spirited and rude.I just interacted with this location which is at Palm and San Fernando Rd. in downtown Burbank, CA and the employees were polite and courteous. Also the manager was very helpful to me.

Customer support was very helpful and attended to my issues right away

Service is excellent. Staff very friendly and helpful

Best staff very helpful ! Thank u guys for making our day!

Always overcrowded. Theyve put me on the waiting list, and then skipped me like 4 times. I politely aksed why is that so, because I clearly saw my name on the list and heard them calling people below me, and they tried to explain mr that didnt happen. AND they continued calling the people below me after that. I lost my patience and decided to leave. I wont be coming back there! Very unprofessional!

Bunch of lazy good for nothings standing around chit chatting. Very professional. So professional that without even looking at my phone they can assume its not defective. This was the last straw T-Mobile, Im officially canceling all my lines and going with Verizon.PS T-Mobile service sucks.

Fantastic experience. We just switched from AT&T. Adan really helped us out and was really friendly while doing it!

Daniel on 8/21/2018 at 8:45 pm was rude to me snd my senior mother about the Tmobile tuesday giveaway. Or maybe he is disrespectful to women in general. Not liking the treatments. NO THANKS TMOBILE.

Recently switched to T-Mobile great staff cant go wrong at this particular location.

Jose is the winner just on the phone, this person is well informative so going tomorrow to be help, on what he knows and i dont !! thanks Jose in anticipation

Bought a defective tech21 shell wallet case at a T-Mobile Premium Retailer & was denied any possible solution at this Corporate location. No attempt to creatively problem solve to replace/refund my item (7 days with receipt).

Best customer service ever I got in wirless stores, Luis and Joey handled my transfer from AT&T to T-Mobile in profesional way, I highly recommend this store as the best you can expect. Thank you to this great team.

Great store tentative staff. great customer service and a wide selection of phones.

Great customer service. Helpful and fast!

I bought my phone here about a month ago, that day there are not any customer... about one week later i came ahisn to buy the sd card, a one young guy attached it to my phone but just that . It did not get any help, wherever I eat to download any app, my phone would say it doesnt have enough storage... And this evening I have trouble with voice call. I can hear the one who called me but no one could hear me.i am at the store now to ask for help . But they all are very busy with selling new phone and no one want to take my case. I cant believe that is the way that the T mobile store treat Customer. Especially the guy take Customer names to call.... he is just deliberately chooses Customers for sellers..

AWSOME SERVICE WAY BETTER THAN ATAT

Went into to the store to buy phones for my brothers business and was told that I couldnt even though I am an authorized user with the capabilities to do so. I even asked why, and was given an irrational reason. Went to another TMobile shop and was helped accordingly. I have no idea what they were thinking or doing in there. Granted this happened 6 months ago, I still plan on avoiding this particular store until at least 2018.

The location is so clean and the decoration is not cheesy and neither annoying. The staff are so nice and very helpful, one of the staff offered me and my wife and other customers as well some complimentary bottles of water.

Wait times arent too bad and the employee that helped us was very friendly and knowledgeable. Ask for Josh!

Awesome store and perfect customer service

David was a help and staff was very helpful

Thanks again for all of your help and also figuring out what was wrong with my phone.

Awful customer service, they’re paying more attention to texting that to the customers, they were trained to greet you but they won’t bid you farewell as you leave.

Worst tmobile store. Laziest sales associates.

Crowded but friendly. Parking is really difficult.

Its hit or miss with this store. Just Depends on who helps you.

Friendly and helpful people there.

Shant was very helpful.

Great people very nice, patient and informative

Newly renovated and looks nice

Friendly staff. Friendly because no one else was there to buy their phones because of their high prices.

Better than American pie

Nice and helpful staff

Great customer service

Very helpful

Good service.

Customer centric store

Friendly and helpful

Staff is helpful

Friendly staff, overcrowded

Good products very attentive thats why Im satisfied

Mark J. thanks for your very attentive help 👍👍

Good attention

Good and fast attention