Appreciate the team at extra space. I stored my goods for several years and never had an issue. The facility was always clean with carts available. Thank you to Raul for assisting me with my check out and closing my unit. Very thorough and professional
I would like to let everyone know who may be looking for a storage space, that they have found the right one with Extra Space Storage in Burke. Raul and his team take great care to be sure they get you the right space. He goes out of his way to make sure you are completely satisfied, and the site is very clean and easy to get around. I have just rented my second storage unit, and I am very pleased with the service I received.
Raul was great! Took the time to go over everything with me and even explained what I was signing, which was super helpful! I asked him to show me a couple different unit and I he didn’t rush me and answered all my questions!! Super service
I am storing my entire household while doing a house remodel. I had used Burke Extra Storage in the past and had been very pleased with the facility and service. So when I decided to remodel my home and put my belongings into storage to facilitate an easier redo, I reached out, once again, to Raul at Burke. He assisted me in determining the space I need for my requirements at a price that I can afford. I know my belongings are safe and easy to access as needed. Thank you Raul for making a task less tedious.
I have rented space here for 5 years. The facilities are very well kept and clean, and never had any problems accessing storage. Easy to drive to. The elevator always worked. The staff have always been very helpful and courteous. Only issue is the price increase each year seemed high, but this may be the same as other storage facilities. Would definitely recommend.
We needed a second storage unit. Raul made the process of getting another unit painless and quick. And to top it off, he was able to get us the second unit close to the original, which is a great convenience.
The service was efficient and friendly. Highly recommend!
Great storage space and security! Raul is very helpful, even offering advice on clearing out/donating stored goods that are no longer needed.
Raul Maldonado helped me with all of my storage needs. He provided professional and courteous service and was completely knowledgeable about which size and type of unit would be best for me. He walked me through the technology aspect of signing up to familiarize me with the easiest way to complete my reservation. Last, he was obviously quite proud of the facility, it’s cleanliness, and the service.
Reserved and signed monthly lease on line for 5x5 space. Very easy. Space very clean and easily accessible. On-site agent friendly and helpful.
Raul is very attentive and friendly, and will not hesitate to help you if any problems arise with your unit. The units are spacious and easily accessible, being right off the parkway. I’ve rented here for years and in the rare instance I had trouble with a unit, Raul was right there to help.
This is a well run and well maintained storage operation. Their front-line man Raul was courteous, knowledgeable, and took the time to show me every option so I could make an informed decision. Clearly, this is the best of the three storage facilities in the area.
This is my 2nd time using this same facility. I came back because Raul gave great service with a great attitude. It’s a pleasure to work with him!!
Clean facility, convenient location, easy reservation process. My only hang up is not being able to move my long large piece of furniture into the unit because I can’t get it around the corner. The hall isn’t wide enough. A floor plan with measurements would have been helpful.
Raoul is so knowledgeable and helpful! He went out of his way to ensure that all of the information I needed was covered and would even contact me regarding upcoming payments. Any questions I had he was always responsive and courteous.My items were safely stored which gave me great peace of mind. Thank you so much!
Very safe and secure. The unit was a little buggy but that cant be helped - the unit I rented was not climate controlled. My biggest disappointment was the cost. I thought that the cost was very high and every year it kept going up by a significant amount. Other than that, the experience was a good one.
Great customer service and great rates! The website reservation was easy to navigate. Just what I needed!
I was well assisted to sign my lease online and to advise me on access to my space by Raul.He was friendly and professional and I couldn’t have asked for more than what he did.A few weeks after getting my space, I forgot to lock my unit leaving it fully open with the keys on a box there. I was completely oblivious and I learnt about it when Raul called me to let me know.As the keys were near the entrance, he had locked the unit, handing me the key when I went back.Nothing had been touched or removed and I am so grateful to Raul for his presence of spirit and care.
Service at this location for nearly 3 years has been fantastic and prices for the area are reasonable. Both moving in and moving out was a painless process with it entirely automated and an easy to use portal.
Tanesha was great! She was welcoming and so patient. Great customer service and I purchased a unit that day!
Raul was very helpful and kind, explained everything to me! Highly secure area, great service!
I’ve only had great experiences here! The employees are fantastic and always helpful! I highly recommend!
I rented multiple units, multiple sizes. Extremely clean property, secure location, well-maintained. The staff was extremely friendly, l had adequate communication, no spamming, and Always responsive to my needs. I highly recommend!
Andrew was extremely helpful. He helped me find the right unit and assisting in completing the process to rent a climate control 5 X 10 storage unit, Thank you so much!
Used Extra Space Storage for 8 years for basic storage and they were the best. Definitely recommend.
Such a clean, convenient, nice storage unit!
Best experience with a storage place Ive ever had. The hours are so flexible and the customer service was A1. Would HIGHLY RECOMMEND.
I couldnt have asked for a more professional and thoughtful experience. Raul is an asset to Extra Space Storage and Im one very happy customer!
Raul was the operator. He was professional, informational, kind, patient, and extremely helpful. Customer service and satisfaction is important... Raul knows this and treats his customers with care. I am grateful to him in helping me get set up with storage from my PCS military move.
Great place bought a auction unit great customer service swift and friendly ... I would most def rent here
I love this place because when my aunt had to move it made it very easy for us they let us use the truck longer than what we need it for very honest people a very honest price is up to be a scientific result love them I have 10 storages with her gave me a great deal on
Great place. Always somebody available at the office to help and offer all but great services
They work really fast and it was totally contactless and safe during this covid pandemic. I had to rush and get a storage unit 30 minutes before they were closing and they worked to get me in one before closing and staying over a few minute later to show me my options. Great customer service!
Extra Space Storage is great! Raul was very patient with us and showed us different size units to help us make the right decision on the size we needed! He walked us through the process that was so easy!You can’t go wrong with this team!
I just moved in. The staff was very nice and helpful. The unit was clean and very accessible.
Raul went above and beyond the call of duty to provide me with excellent guidance, clear explanations and honest advice on the best value for money when it comes to extra space services.His patience and professionalism definitely stand out when it comes to the services I have received in the past year.
Checking-in was quick and efficient. All questions were answered; the facility is very nice and clean.
Highly recommended! Raul is very helpful and great overall. Facility was very clean! Definitely recommend to anyone who is looking for storage
Highly recommend this facility! Raul is extremely helpful and made the process very easy .
Raul was extremely helpful! Make sure to ask for him.
Raul has been a tremendous help! We ended up needing a second unit and Raul walked us through getting the best bang for our buck. Storage is always well lit and secure!
The service is great and the manager is very nice and extremely helpful.
I currently have two units at extra space. Moving in was a breeze. Staff is very friendly. The complex is secure with cameras and access is very easy. Highly recommend.
Amazing customer service all around. We literally got immediate help and they were military friendly too!
Representative was extremely helpful in determining my requirements.I got the senior citizen discount!
Good location. Please rent from this place great staff.
Super helpful. Super service by Raul please forgive if name is misspelled. Highly recommend this location
This was a great Experience. Raul was wonderful and very helpful. We talked to him about our situation and he was able to help us get exactly what we needed. He walked us through everything and did a great job answering all of our questions. I would highly recommend here.
I have had a space at Burke Extra Space Storage for almost a year and the place is always clean and well-maintained. I recently had need of an additional space and went in to discuss my need. Raul Maldonado, the manager, was very professional and extremely helpful. I could not be more pleased with the service there.
Excellent guest services, convenient online booking process and well maintained storage spaces. Raul is excellent. Will definitely recommend.
Truly one of the best experiences I’ve had dealing with storage units. From the accessibility to the customer service. Raul and Alex were knowledgeable and patient through out my decision process. They have made what could have been a stressful move just a bit easier, and for that they have my gratitude and future business.
This facility is very clean and well maintained! Raul was very helpful showing me a couple lockers so I could get an idea of size and answering all my new renter questions. Because of Covid 19 the contract was done online and went smoothly. Being able to move in after dark in this almost 100 degree heat made it much more bearable. I was impressed with the long access hours from 6 am - 10 pm. Thank you to Raul for making this a great experience.
Customer support was great, even outside normal business hours. Their policy for checking out is great. All I did was call and they checked the unit and had my final receipt to me within minutes! Highly recommended!
Raul did a great job taking care of me today.
Wonderful service!!! Raul is so helpful!! Love Extraspace in Burke!!!!
No one in store during middle of the day and no one picking up phone despite calling multiple times.
I got help from both Raul and Kayla which was very helpful and they were both accommodating to my needs and on short notice which was what I needed.
Raul was extremely helpful in addressing concerns with my previous unit and is the reason I suggested my father rent a unit from this location as well. He was also extremely cautious to the current pandemic and I felt safe being in their office. Hes wonderful and a great asset to this location.
The team was very helpful. Raul gave me a call and remained on the phone to answer any questions regarding the storage contract. He also called the next day to see if I had any further questions regarding the storage space rental. I highly recommend using Extra Space Storage.
Easy online process to rent a storage unit. Great location for the facility. Raul was there every step to assist if needed. Definitely will recommend this storage facility.
The overall experience was great! The whole process of rending the space was seamless and the staff was very knowledgeable and friendly. The facility was very clean and easy to access. Im so glad I could find this place for a storage- highly recommend!
This is the second time Ive taken care of my storage needs by going to extra space storage, and Im exceedingly pleased with my decision. Raul was informative and explained all of the policies, offered me moving supplies and really made the entire process easy. He followed up with my call, and I feel the level of professionalism you will find at this location is above and beyond what youll find at any other storage business. Way to go Raul, thanks to you I wont think of going anywhere else. Extra Space Storage for life!
The location of the facility could not be better. The facility is immaculate and the staff exception. Rented at this facility since July 2019 with only 1 modest increase in fees over that time. Perfect for those who are downsizing, getting ready to sell your home or simply while renovations are being done to you home.
Raul was so great to work with and helped us get the right sized unit for our needs! We have been very satisfied with our service and unit!
There are storage spaces on every corner it seems, but I chose Extra Space at Freds Oak because the reviews. My contracting experience was seamless, the office and area are spotless and Raul is professional and really wonderful to work with. When I increased my space, he went to great lengths to be sure I got the best price and made everything contact-less in a time when that is really important to me. CHOOSE this one, there may be countless options, but they are not all the same.
He did very well and good job! I’m honestly impressed by him and i’d like to always do business with him
Great service and fast response.
This storage facility is so clean and well maintained. Raul is also so helpful and makes the process go smoothly. I would definitely recommend this facility. 5 stars!
Incredible Customer Service!
Very pleasant experience at this location.Great customer service, clean facility and great location.I came to this location based off of the great reviews I saw and can definitely recommend anyone who is looking for storage to stop on by
Have used Extra Space Storage in Burke multiple times now for various needs. They are awesome. Raul, the manager, is exceedingly professional and accommodating. Facilities are excellently maintained. There is literally nothing negative to say about their business.
Raul was absolutely excellent and provided exceptional customer service during my Extra Space Storage rental review, process and purchase.
Because of a last-minute mix-up from an on-site storage provider, we were left with little time to find new storage for our 3BR condo. ExtraSpace had exactly what we needed; we were able to rent a unit and get access to it within an hour of our first call. Everyone was super helpful.
Excelente customer service, Mr. Raul has outstanding customer service skills!
Clean property and units. Simple process. Very helpful manager
Great service, easy to work with and helpful. This is the second time I have used this storage space and would recommend to anyone in need.
Juan López was extremely professional, knowledgeable, and helpful today. The facility was extremely clean.Add: Raul is amazing!!
Excellent staff and facilities always reliable and easy to work with . I have used them twice and will never go anywhere else !
Raul has been wonderful in showing me around. This is the cleanest place for storing good. I’m very happy! Love it!
We cant say enough great things about Extra Space Storage in Burke. The staff is amazing. They are more than helpful with all our needs. The storage units are always clean, the parking area and loading areas are clean and well maintained. Weve never seen an bugs or rodents. Our belongings have always been in great condition when weve come to get something from the unit. Weve had a ground floor climate controlled unit for 3 plus years and never once a problem or concern. We highly recommend. This storage facility is clean, safe and secure.
Raul and all of the staff members were very helpful in making sure the client has the best service possible. The facility was always very neat and clean. I would give this facility and employees the very highest recommendation.
Juan and Raul are flexible, professional, down to earth, trustworthy guys. The corporation is fortunate to have these fine gentlemen managing and representing their brand. These two managers keep the facilities clean and are transparent in their pricing and operating hours. It is a secure facility that in the 7 years of service I’ve seen no security issues. I recommend storing your most valuable items here and feeling confident about doing business with them.
Raul made the rental process easy and informative. He made sure to ask what kinds of items I was moving to ensure I picked the right size unit. He then took me on a tour to the unit, made sure that I felt comfortable with the facility, and informed me about security. I feel safe storing my things here, and the price is lower than competitors! Thank you all for the thorough help. I would highly recommend this storage facility for anyone looking for a safe space with polite and courteous staff.
First, the facility is spotless and feels very secure and safe. Second, the staff that I interacted with, Juan on the phone for my initial contact, and Raul, for my tour and lease signing, were both outstanding people. They were friendly, funny and kind. They explained every detail and and answered all of my questions fully. Raul was particularly patient when I asked to see a different unit and made the switch for me without trying to push or upsell me, which I totally appreciated. This is the best storage facility I have ever visited. Again, super clean! Thank you Juan and Raul for your outstanding service and kindness.
Raul is very thorough and extremely polite. The storage area is impeccably clean. I am very satisfied. The rates are reasonable.
Raul and his team are incredibly helpful, and make the process of acquiring storage easy and stress-free. The spaces are well secured, fairly priced, available at very reasonable and hours, and are clean. Would recommend any day!!
Raul was amazingly patient. The facility looks very clean and shiny and safe. I would recommend highly. Thanks Raul.
Raul was very informative and all his suggestions had genuine added value. Very hospitable and very detailed as well! Regarding the facility and storage units, very clean and as described online; (appears to be) worth the value at $48 for 5x10. There are also no other hidden fees; just a $27 administrative one time fee (stated online) and insurance, if you choose.
Very easy to open an account for a 5 X 10, climate controlled unit. Raul, the on-site manager, was very thorough in providing a tour, answering questions, and making the sign up process hassle free. Thanks!
Great experience using this facility! The process of moving in and out was quick and easy. Also, if I ever had any questions or there was something wrong with anything on my account, Juan reached out to me personally and was very helpful and accommodating. Will definitely use them in future for all my storage needs!
A returning customer with Extra Space Storage. Went to this location this morning and spoke with Raul. In discussing my storage needs he was able to locate me an appropriate size and functional location within the facility at an exceptional monthly rate. Raul was punctual, knowledgeable of customer needs and courteous. Raul informed me that I could call him anytime with any questions or comments. Raul is also the site manager. I recommend this location.
Exceptional and extraordinary service and cleanliness. The staff is knowledgeable, friendly, and took their time to understand ones needs. The facility is secure, well lit (inside and out), and is so clean (yes, inside and out) you could almost eat off the floors. Ive rented storage facilities before locally and in other states, and I can attest this is absolutely the best of the best. If you need a place to store that other stuff (as we all do) this is the place to store it - hands down. I can easily tip-my-hat for this facility and its service oriented staff. Five stars in all areas!!!!
Thanks for all the help could not have been better
Excellent customer service! It was easy to rent and get everything secured. The storage units are clean and well lit.
I had to move and had little time to make the arrangements. Raul and Juan helped me select the correctly sized storage unit, get needed packing materials, and set up automatic billing. They were friendly, polite, and very efficient. The facility itself is clean, safe, and in an easy to get to location. I highly recommend this facility. These guys are pros!
Juan was excellent in helping my dad to secure a storage unit for their upcoming move. He took the time to explain every detail with him, and walked him through the agreement process. He was very patient, as my dad can talk a lot. Definitely recommend Extra Space Storage!
We had a great experience with the Burke Extra Storage space facility in Burke. Raoul provided excellent service starting with calling me first thing Saturday morning after I made my reservation late Friday night. He helped me choose the best rate for me given how many months I needed the space. The facility is very well-kept, well-lit, with secure access and clean.I feel very comfortable using this space to store some belongings for a few months. As the facility is continually being maintained, I am confident my property will be in good condition when I get it out.The entire agreement signup process was quick and painless and I would recommend Extra Storage Space to anyone who needs additional storage. Thanks, Raoul - for a great experience and for awesome customer service!
Good place, clean storage areas, helpful staff. Had storage area here without incident for 12 years. Only complaint would be the price I increases, started at $185/month for a 10x10, after years the rate was $405/month, by year twelve...$490/month, OUCH!! If it hadnt become SO expensive Id still have the unit
Great location and very friendly staff! Their overall prices are very competitive. I got a very great deal and I’ve been here for over 2 years and not once has my fee changed. I just needed a place to store my belongings and I found the perfect place. I would recommend them to my friends and family. Thank you Juan!!