If I could give the Burke property zero stars or negative stars, I most certainly would! We have NOT been able to contact the property owner and the district manager will NOT return our phone call either.There is NO customer service!! We are paying $213 a month and can’t even get anyone to come out and put lightbulbs in the unit. We’ve been hung up on by the property manager. We’ve had to throw away our couch because it had mold on it due to NO climate control, even though that’s what we’re paying for. We are a military family and will be sure to tell our friends NOT to rent with public storage because they do NOT care about you or your belongings, only your money!!

The space I had reserved was not climate controlled so I could not use it. But the gentleman in the office, Mohammad, was extremely helpful and courteous. He tried to help me find a solution and gave me instructions on how to cancel my reservation.So my five stars are for the ease of reserving online and for Mohammad, not for the actual physical space, since I did not use it.

Overall, I have had a positive experience renting a 10 x 10 unit at the Public Storage facility in Burke, VA. The online instructions to move in were clear to arrive except there was no information about where to find the keys or lock or where to find them (we are new users and have no experience with this type of facilities) So I went to the office and the manager there, Mr. Mohammad was extremely helpful. He guided me through the process, gave me previse instructions and answered all my questions patiently and clearly. In this times, when many employees at such facilities are so condescending, Mohammad was a fresh air of kindness and professionalism. And, I am satisfied with the service that Public Storage is giving me.

It’s our first experience using Public Storage at this place. Tommie was the one assist us. He was super helpful and so friendly. We are so pleased to work with him and so glad to pick up this place for our storage needs. Thank you!

Mohammed as awesome sorting out my passcode issue.

Great location. Superb customer service. Fair pricing. Satisfied with the 10x15 space that was selected!

I was in desperate needs of a local storage facility and I was able to find this location. I was still on the fence until I met Mohammed who made sure to take care of all of my needs. Now I am able to have extra storage just a few minutes away from home. Thank you for your great service Mohammed!

This location was great! Mohammad provided great customer service everytime we visited to closing out our account. Highly recommend this location.

I have used Public Storage for the past 8 years on both the West coast (Seattle) and East. I have had good experiences up until my recent move to the East coast this January 2021. I rented a 10x30 unit in the Burke, VA location and it was a disaster. We backed up the 80-foot moving truck to find the light fixture wires were hanging exposed from the ceiling with a flood light dangling, and the other fixture replaced by a homemade hanging power receptacle, wires exposed. The door’s locking mechanism was barely secured to the unit by a rusted nut/bolt that could be unscrewed by hand from outside the door! The unit was clearly not ready for rental but yet, they rented it to me promising the repairs would happen quickly. After an untold number of phone calls to Carly, Alex and Chris Diamond (Regional Mgr), the light fixture work was finally completed 6 weeks later. The door work had to be completed during one of my many visits to the facility by Mohammed (onsite tech, good guy) and myself. A statement was made by Alex that “we should never have rented that unit to you”. Fast forward 3 months and I have just received a new bill containing a 30% monthly price increase! Several calls to both Alex and Chris Diamond asking for price reduction consideration for the initial inconvenience and loss of use (no lighting once it became dark outside) around the initial damaged/defective unit rental, along with a new 30% monthly price increase proved futile. This is unacceptable. The weak explanation of “price increase is due to market conditions” given by Chris Diamond, does not seem to track with the Public Storage monthly bill ever decreasing “due to market conditions”. I have leveraged several other Public Storage facilities in the past, mostly inside temperature-controlled units but have never experienced a more poorly managed facility as the Burke Centre Parkway facility. If this were my first time using Public Storage, I would have guessed they would be out of business by now, but being a Public Storage “veteran”, I know they can do much better. My suggestion would be to try any other facility outside of the Burke Centre Parkway facility.

Spoke with a Mr. Mohammed about renting a unit and could not have had a better experience.He was very friendly and helpful with all of my questions. I would recommend this place to anyone the staff is amazing

Mr. Mohammad was very polite and helpful. He was able to answer all of our questions and was so nice! Thank you again Mohammad!

Good customer service when ever I need help the property manager Mr Mohammad made easy my move and storage unit was ready.

Mr. Gupta was very helpful helping me out find the right location and size storage unit . Also he was very polite… great job mr: Gupta . Thank you very much .

The manager Mohammad is very polite and professional and willing to help you out with exactly what you need. I wanted to rent a space in this area but unfortunately they were out of the specific area I was looking for. Would recommend this location as I have had a very terrible experience in another nearby public storage location.

Mohammad gave me a tour of a prospective unit and answered my questions about the facility. I found him to be most attentive and personable, expertly representing Public Storage.

Great process for a storage rental and relatively clean

Tommie was amazing I stored here a few years ago when I was living in the area it was great customer service I was extremely grateful for Tommie he help me find everything I needed

Mr Gupta manager provides me excellent service today during my easy rental process

Mohammad was very friendly and helpful. Highly recommended

Me Gupta msnager fondos my car Keys which I los yesterday and ha dedicado over to me . GREAT HELP

Mr Gupta manager us very polite and helpful.I liked his service and the storage

Used this location for a little over a year, staff was always friendly and helpful. Upon leaving Mr.Muhammed helped me close out my account and was very polite and respectful. Highly recommend if your looking for storage.

Used this about 10 years ago and then came back this year. Nothing has changed. Its convenient for us and the location is out of the main strip. Definitely older technology and no upgrading in a long time but the price was way better than other storage places around. There contactless set up what super easy and worked out perfect.

Mohammed was very helpful and made the whole process very easy

Mr Gupta manager is very helpful and polite excellent service always. I recommend this location

Mohamed was very polite and friendly.

Mr. Mohammad Hussain was the kindest, most professional, and most helpful employee I have encountered at Public Storage.Until working with Mr. Hussain today, in 3 years I have never had such a positive interaction with the constant stream of new employees at the Burke, VA location.If Mohammad Hussain is any indication of the direction this location is headed, I have great hopes for future satisfaction with this facility.Thank you for your service, sir.

Mr. Gupta helped correct a comedy of errors with my 10x30 unit which was not ready for rent. I appreciate his efforts in opening maintenance tickets and following through with the repair process.

Mohammad was very jovial, friendly, respectful, and helpful.

Mr Gupta rented me a space and explained me everything. Very easy paperwork and excellent service

Update: Public Storage customer service contacted me to make this right. They stated that these hidden fees are optional per their company policy and they would address the issue with their staff. They were nice and courteous and demonstrated willingness to refund me. I appreciated their follow up and am updating this review.Old: Be aware of the hidden fees that will not be communicated to you over the phone nor when the quote is emailed to you. There is mandatory purchase of a lock and insurance that is hidden. This is akin of scamming techniques. You will only be told about these fees when you’re physically at the facility signing your contract. If you’ve already made arrangements like I did, then it’s too late! Also hidden are... the dollies/trollies! You’d be lucky to find one in this facility. You may be lucky fining one hidden close by!

Mr Gupta manager rented me a space and explained every thing about agreement and easy move in today. Excellent service

Mr Gupta manager is very hopeful and polite. Excellent service always

Excellent customer service from Robert

Excellent service. Very helpful. Especially after I forgot to call them when I moved out, they did a great job of following up.

Joey & the crew are professional. Place is always clean. Feel like my stuff’s secure here. Thank you!

Mr. Gupta helped out out and did a great job the whole time. He even called to check in when we had moved everything out but forgot to close out the contract!

Mr. Gupta was extremely friendly and helpful. I’m very happy how clean was the unit 😊

Mr Gupta gave excellent service today to transfer from large unit to smaller unit to save me money

Md Gupta and all managers are providing excellent service. I liked this location and recommend to everyone

Needed a place to store my things at the last minute before the holidays. They made everything super easy for me and helped me out a bunch. Thank you.

Mr Gupta is. Great and kind property manager and I liked the location and service

I want to thank Eddie for taking time to explain to me how I can rent a storage room. I had called at an earlier time and could not get information I needed--I did not think I wanted to rent at this property. When I called back I talked to Eddie and he explained everything so well that I felt comfortable in renting at this property. He changed my mind in want to rent at this property! When I go to the property, Eddie is always available to answer my questions. He is always courteous. From: Linda Rounsavall

I had the honor of being carleys first rental of the day she was so kind and helped me do everything fast since my movers were outside thanks so much carley!!! We appreciate you

Eddie the local manager is very friendly and custimer service oriented. This is a great location and very safe. Definitely consider this place if you need to store your belongings

Eddie made an excellent job showing all the storage options that I had. I strongly recommend this place.

Joey was great in helping me move to a bigger space. Super nice.

I had lost my keys right before the virus lockdown, and Elena was so helpful to do paperwork over the internet. Eddie at the Burke location was also very accommodating, helping me with purchasing a lock over the phone. Great service, and with a professional attitude. Thanks!!

Great service. Dom is very pleasant and helpful. Also affordable. Storage unit was perfect size/location.Edit: I just closed my account of 2 years due to finally finding a new place to live and no longer needing the services. Mohammad helped out with closing and made the process very smooth. He too was pleasant, polite, and helpful.If I ever need to use storage again, I will happily return.

Mr.Gupta - He gives customer service experience. He explains all details in a professional way. I love that he incurs me to set up auto payment so that I can avoid any late fee.

Mr Gupta was great and provided excellent service. The storage are was very well kept.

Thanks to Mr. Gupta and Assistant!! I was very stressed with moving and storing. Mr. Gupta made the process quick and easy. Helped me choose the perfect size space for my stuff. Couldnt be happier!!😃 Thanks again!!

Paid for a dry and climate controlled unit. That was the case at first, but when we retrieved our items after 5 months, we found a lot of water at the back wall behind our boxes. Luckily we stored most things in plastic boxes. But we still had to clean mold off some furniture and off our daughter’s high chair. Manager (Elena) and attendant (Eddie) were very unconcerned with the issue. And they still made me pay for the next three weeks of storage after we vacated. Terrible service.

Mr Gupta was great today. He answered all questions and made my experience smooth.Recommend to everyone

I went to public storage today and Mr. GuptaWas very helpful and went though every step and very professionalSo I will rent next week because of his help

Mr Gupta was very helpful today

Easy in and out. Clean facilities. Great location and good value.

Leaking rooves along with trash and nails throughout the parking lot makes this the worst storage unit I have used. Also, all of the 5 star reviews are fake and done by the employees. Ellena, the regional manager has even offered me with a larger unit at a discount in exchange for a 5 star review.

Finally moved out after storing here for several years. Never once had a problem.

SUPERB customer service by the property manager Eddie. Nice facility and the price is right. Highly recommended

I was a bit of a needy customer during my short stay there, but Joey was extremely helpful with everything.

Mr Gupta is great and helpful. Keeps it very clean

Gupta property managerExcellent service

Gupta was very helpful and professional. Made the process very smooth.

Dominique was phenomenal,hands down great customer service. He showed us multiple units and made great recommendations to fit our needs. Its rare to find someone who offers top notch service with a smile but he did! Id highly recommend the Burke Centre Public Storage thanks to Dominique.

Leaking rooves along with trash and nails throughout the parking lot makes this the worst storage unit I have used. Also, all of the 5 reviews are fake and done by the employees. Ellena, the regional manager has even bribed me with a larger unit at a discount in exchange for a 5 star review. More recently the gate has not been consistently working. People have been able to access the unit during normal business hours.

Tay, in particular, was VERY helpful and very patient. We had a big and somewhat complicated move and she handled our problems really well. Shes an asset to the business. I look forward to working with her and hope she stays at Public Storage in Burke. Ive used Public Storage for more than 5 years and never had a problem. The storage was clean, dry, and convenient and staff have always been helpful.

Carley was very helpful and pleasant to talk to.

I recently closed out my account at Public Storage after several years. I have been very pleased with this facility, its cleanliness, lighting and accessibility. Carlos made the checkout procedure painless. Well Done all !

Mr. Gupta, has been a great help at this location pleasant person and always ready to help he made it very for me store there.

Mr Gupta manager made our move in easy and smooth. Excellent service

They improved so much from few years ago. Things are easy, here is the price, here is the lock here is the keys. The process became so easy. The down side is the pricing for the lock and the packing materials. Higher than most.

Mr Gupta manager provides me excellent service always and the property is clean and tidy.I recommend this location everyone

Great service from Mr. G and his helper!! Made my movein very easy. Thank you!!

My sister got a storage here the other day. We were asked to do this review, but my sister did not know how to do it. Our experience with renting a storage was excellent. The woman Tami was helpful and funny. She answered all of our questions. Everything was clean and tidy.

Staff was very friendly and helpful… Help me get all set up… Very attentive to my needs, thanks again Burke public storage appreciate the help

Great service, clean facility, and lowest prices. Very helpful staff. I checked several different storage facilities in the local area, and Burke had the lowest prices available. Only concern you have to watch for is the steps on some of the interior units which can make it more difficult to transport heavy items.

Carlos was A+! I was late to pay because my card attached to the autopay got canceled after credit card fraud, and Carlos did his best to make sure I get my late payment fee refunded due to the situation. He was also very polite and personable! The storage facility is also great, very convenient and feels secure.

Everything is great except for the fact that there are steps inside the place. If I have a dolly or a cart what good will it do me? But otherwise everything is great just as a PS store usually is.

Me Gupta is an excellent manager and explained me all the lease terms and make my easy move in

I came into the office to pay my sister’s bill and the gentleman named Carlos was very helpful with the process go smoothly. He was very kind and made it an easy process with no problems. Thank you!

Treated me with respect and courtesy. Extremely helpful. Went the extra mile to help me get my account set up. Best service in town. Thank you for everything.

Me Gupta manager provided me excellent service always and I recommend this property

Mr Gupta is excellent manager and provided me excellent service today

My family members and I have used this storage location off and on for many years. Mr Gupta is very professional and provides EXCELLENT service.

Management (Tammy) was courteous and helpful. Units are fairly priced and secure. I feel safe leaving my belongings here.

Jina is absolutely amazing! This was my first time renting a storage unit and she was able to make this process easy and fast. She has great customer service and will answer every question that you have.

Mr Gupta made our move in easy and smooth Excellent service

My husband got a storage room here and our experience was great! Tami was very pleasant to work with and very helpful. We will definitely be recommending this facility!

My husband Mike and I are very happy with our new manager, Tami.Tami takes the time to answer all of our questions and was very helpful when we moved into our new storage unit in September. She is very knowledgeable. As Mike and I were moving in, Tami offered us a hand truck and she brought it to us. We were very impressed with her going above and beyond for her customers. We also experienced a billing problem and once it was fixed she actually called us to let us know that the billing problem had been resolved. The storage rooms are very clean and we appreciate it.Thank you Tami,Mike and Mary Jane Patterson

Mr Gupta mánager gave me excellent service today

My family has used this location several times over the years. The staff has always been friendly and helpful. The facilities have always been clean and secure. We have never had a complaint or concern with our many years of storage at this location. One excellent member of the staff is Shairei who has given great advice about storage, packing and moving.

I have moved locally in this area and had a chance to see Shaieri, who served me with high level of professionalism. Boxes were really nice and place was really neat and tidy. I would recommend others to come here for your storage needs.

Carlos has been a wonderful aide in helping me out in a pinch with securing a storage unit last minute. He gets 5 stars. As for the unit, that’s to be determined.

Terrible experience. Reserved a unit online and headed over to confirm. Was called en route and notified that someone else already reserved that same unit and I couldnt rent it. Even if I were to come in and pay for it, they wouldnt rent it to me. This is the second location in Burke that will not rent to people who do online/phone reservations - guess you just have to show up and pay the premium rate for any chance of getting a storage unit. Go to Fullerton Road location in Springfield - they are much nicer!!

These guys are awesome! Top notch service. I highly recommend theses cats! :D

Awesome experience. Carlos is amazing. Great customer service, extremely helpful.

Mr Gupta manager gave me excellent service today and liked the business with this location

Best experience excellent costumer service. 5 star review on Mr Gupta !!!

Mr Gupta is a excellent manager. Excellent service today