Had routine oil/filter/ tire maintenance done and didnt have a long wait or expensive outcome. The folks are so pleasant, professional, and helpful all the time. Pleasant experience all the time.

Bo Carter worked hard to find the Rogue that I was looking for. That was not an easy feat during this time of limited vehicle availability. He went above and beyond with helping me arrange for payment. I have already recommended Carolina Nissan to others. I am enjoying driving my Rogue very much. Thanks again!

Glen was great!! Online scheduling makes a difference… no wait. Drop off and pick up later after service at my own convenience. I’ve always had my Murano serviced at Carolina Nissan and will continue to do so. Also nice to see Bo and Chris. See you guys again next time.

So. I take my Nissan Rogue for an oil change, tire rotation, computer sensor software recall they say takes 1 hour, and an inspection at 7:45AM and even had an appointment to bring it in. I return to the dealership at 4:30PM expecting that it had probably finished it by lunch time. Instead, it takes them several minutes to figure out that one of the workers is driving my car. At first, they think its a test drive because of the warranty. Then, they find out he was driving it to reset the cars computer so that the inspection COULD BE DONE. So, 8.5 hours was not long enough for that tiny bit of work. What a JOKE! It is Thursday and they said I could bring it back MONDAY to get the inspection done. At least my maintenance package paid for what they DID do. That would have been a total slap in the face if I had to pay them too. Theyre crazy if they think Im bringing it back for the inspection. I dont have that much time to waste!

Nice dealership...Just picked up a 1990 300ZX Twin Turbo for the Mecum auction.

Wow!! A car dealership who actually delivered on their mission statement of “Stress-Free Car-Shopping” How often do you go to a car dealership and the advertised price is “actually” the price? In my experience not very often. Purchased a great car at the low advertised price. From looking, to making the deal, to financing … the process was smooth and really was stress free. Thanks Joe!!!

Got mr in and out quickly. Dwayne was very helpful and answered all my questions

I only have great things to say about Carolina Nissan! Glen has helped me (the most unknowledgeable car owner) fix my car not once but twice during my time at Elon. He helped me get in and out today in under an hour so that I could get to class on time and was extremely helpful. I would recommend this location to anyone I know!

If it was possible to give no stars, I would. I had once again terrible experience in the service dept and once again was made to feel like it was my fault. Once again left with a dirty car. I will never return to or recommend Carolina Nissan to anyone. I felt totally bullied as a woman today and left in tears in a car that was dirty and not repaired and now I see I was charged for things that were not done. I am not the rude person they made me out to be today.

Fantastic service. Car broke down and they fixed it quickly and effectively. I had a mechanic named Dwayne and he was the incredibly and super easy to work with! When above and beyond. Highly recommend!

I just had my first service visit with Carolina Nissan. The service department staff were so nice and knowledgeable, updating and explaining things to me every step of the way. I truly felt like I was in good hands and could trust them, which is not something you often get with car maintenance services. I HIGHLY recommend them to anyone who owns (or plans on purchasing) a Nissan and will definitely be a returning customer!

By far the best and most hassle free car buying experience Ive ever had! I would highly recommend checking them out if you are in the market for a new or used vehicle! I live an hour and a half away and we started the process over the phone with a 5 minute phone call. When I arrived at the dealership everyone was super friendly and knowdgeable and they had all the paperwork ready for me to sign. I was there less than an hour before I was on my way home in my certified pre owned vehicle.I forgot my garage door remote in my trade in vehicle and didnt realize until the next day. Sent the manager a txt and they are mailing it to me! Wish I could give them more than 5 stars because they went over and beyond to make sure my car buying experience with them was top notch!Way to go Carolina Nissan!!!

Xavier helped me through the process of buying my new 2021 Altima and made me feel like he was really interested in my needs in a vehicle so much so that he and Thomas worked hard and found the perfect car for me! This was the easiest and most genuine car buying experience I’ve ever had! I would highly recommend Carolina Nissan and even more importantly I recommend you ask for Xavier to help you! His attentiveness to what was important to me, and Thomas’s extra customer service to make sure I was happy, makes for the dream team! Thank you gentlemen!

Everyone was very helpful and efficient. Quickest deal I’ve ever had.Very friendly staff

Very good experience. My Service Advisor was very professional, informative and friendly. I was very satisfied with my overall visit.

Unexpected repair needed due to water Ieaking into the front of the cabin. Clogged drain tubes was the identified problem. I have no issue with the services rendered and the face to face/phone contact with Glenn in the service center. It was great! My only issue is that the extended warranty I purchased at the dealership, that cost me upwards of $2300, did not cover the problem.

About the new Nissan rogue in 2020. Brought it in for his first oil change and service. Was greeted by Dwayne, and he was so helpful and so friendly. It is about time Burlington Nissan got someone in the service department who sincerely cares about customer service. By far the best I’ve ever had at this dealership, and this is my third vehicle from there. Bo Carter is my sales rep and he is by far the best they have to offer. So now I have a win-win situation.

We had a great experience with Richard at Carolina Nissan. He was very informative and professional. We loved our experience and our truck that we came back the same week and bought a second truck! We would highly recommend Carolina Nissan and Richard.

I should not have to buy a new transmission for $5,300 after I paid off my car and I only have 80,000 miles on my vehicle. I have read forums and talked to two mechanics, the transmission in 2013 Nissan rogues are known for being faulty pieces. It should’ve been replaced before it was set out on the lot. I bought this car to be reliable for business trips and to safely bring my two year old and newborn around. I can’t do either now. I will be selling and never purchasing a Nissan again.

The key that you made for my car is jagged and doesnt enter the door smooth.

I was greeted by Cortez. He was very friendly, smiled a lot & gave great customer service skills. It just so happen to be my Birthday, I told him and he joked with me (had me laughing) & told me to enjoy it before I left. He made me feel so good because this was my first visit there. I will be happy to recommend others to this location.

Upon my arrival at Carolina Nissan I was greeted by Cortez. He was very nice and patient with me. He came back to let me know the progress of my service and he also explained that in addition to an oil change I also needed brake pads. He was very informative and courteous through the entire process. In my opinion I think he deserves a BIG raise for the excellent customer service he provided. Thank you!

Dropped off my truck due to check engine light. Censors needed to be replaced asked if I could leave it overnight parts ordered will arrive next day. Next day advised wrong pets were ordered. Left truck overnight again next day no one had contacted me and it was almost noon. I reached out to the advisor and he said the repair was complete and I could pick up when ready. No sure how much longer I would’ve waited if I hadn’t reached out for an update. When I arrived the advisor couldn’t be bothered to speak with me he pushed my paperwork to another guy in the middle of me asking a question. He told the other gentleman (who was very nice and helpful) that he had leave and to pull my truck around. I understand we all have bad days but even when I dropped the truck off the same advisor over talked me when I told him I was still under warranty simply said we’ll get it figured out. Just felt very dismissive. Poor customer service won’t return.

What can I say, was the most unbelievable, awesome, experience I have ever had with a dealership! They understood what I wanted and needed, and delivered it. I could not be happier.

Nice sales people, manager, and service folks!Recently purchased a 2019 Versa and am very happy with my choice.Also, check out the 280Z sitting in the floor room....wow!

The staff is always very friendly and professional. Mr Dubbs, the service manager, always greats me with a big smile and ask how I and my family are doing.

They were wonderful, as always! I was able to bring my vehicle in for service and inspection the very next day. They also accommodated my need to pick my vehicle up after 6:00pm.

Amazing service with no issues. I have bought a vehicle from them (but it got totalled) and now have regulated a new vehicle with them. I have them service my vehicles every month. They do perfect work. I highly recommend them to service your vehicle

I left Carolina Nissan with a smile on my face. I felt that all who I encountered put forth their best effort to give me the best deal and to make an offer that I couldn’t refuse. Everyone wanted me to walk out with my Rogue. A special thank you to Germaine for going above and beyond and keeping the customer in mind during the entire sales process. I will certainly be back in the future.

Appt was scheduled for 4pm, oil change and filter only. I did not leave the delearship until 5:57pm. No apology for the 2 hour oil change and no warning they were running behind. I was late to another appointment due to delay at Nissan.

Ronald Casey from the parts department hes a really nice person every time I got he treats me nice I highly recommend them good person and good service thank you!!!

This dealership went above and beyond during my car buying process. After visiting several dealerships the past few weeks, Carolina Nissan provided the best customer service! Cephus was exceptional in helping me get the car I wanted and made the process very easy. They even took it upon themselves to deliver the car to me (2 hours away!) since I was skeptical about driving in severe weather that day to get it. You won’t go wrong with Carolina Nissan for your next vehicle purchase!

In all honesty the reason Carolina Nissan surpassed my expectations is because i learned to expect very little from Nissan period. Ive totally regretted my purchase totally due the horrible customer service and business. The young man at Carolina Nissan single handedly renewed my faith in the joy of my purchase. Even though i had to pay for my service even though Nmac said i wouldnt. It was worth every penny. Id rather pay then drive 25 more minutes to fred anderson to get it for free. It was his first week!!! He was more knowledgeable than the star service members st the other dealership.

The Tech fixed my new headlights right this time. The Seal looks like it took a great hold and hopefully it will not leak any moister any more. Thanks for getting us in and out of there in a great time!

I receive an oil change and tire rotation plus I had a recall on the back up camera. All services were completed in a timely manner and I am very satisfied. I will be returning for my next service.

I had an appointment for just an oil change at 3. No one was waiting when I arrived. Many came in afterwards It is 4:44 and they said it will be still about 40 minutes. Why make an appointment when they evidently dont go by your appointment time. Disappointed in this dealerships service department. Never had this problem with KIA or Toyota.

Provided list of future maintenance issues, using a color scale (red, yellow, green) of what needs to be checked out/repaired in future, along with estimates -- great for budgeting towards future maintenance visits

The wait time was ridiculously long. I made an appt for 12 for an oil change and it took 3 hours. No one told me they were running behind nor did they come and update me on why it was taking so long. They did take care of it in the end but spending 3 hours at an appt that should take 45mins is unacceptable.

Nice & friendly! Kept me updated.

Second car I have purchased here great people and great service.Always impressed.5 stars for sure

Everyone we encountered was nice and helpful, they all felt personable. It was a wonderful experience and Michael was amazing. The entirety of the team we met made us feel welcome, and thats all we could ask for.

We like our sales person Mr.Bo Carter.We trust him .We are comfortable communicating with him and buying a car from him.

The service technicians were knowledgeable and friendly! Everything was done in a timely manner and all of the representatives were willing to help in any way possible!

I called Mandel Motley told him what I was looking for and he delivered what I asked for and the customer service from everyone was outstanding. From the first face I saw coming in the door to the service guy that walked me thru the features on my car.. Excellent!

Sales are great, the vehicles are great, but the service department needs some work. I call for an appointment each time I need service. This is the only place I take mu Rogue. However, my car is NEVER taken in at the appointed time. After six years of this, I have heard about every excuse one can think of, and I am getting tired of it. It should not take over an hour for an inspection or an oil change. Really disappointing and anger causing.

I cannot thank these folks enough for taking care of my baby. About to leave back to Texas, out goes the transmission on my Xterra. I found Carolina Nissan and their service department! Start to finish these folks cared for my truck as much as myself and we found a solution. Of course it was a replacement but no doubt in my mind I will have zero issues down the line, they never tried to take advantage of an out of towner. Go see Glenn and the service team ☺️.

Joe Astuto is the man at Carolina Nissan. For years I have been getting the run around with dealers. Everyone is always out for themselves and not for the customer, but not Joe. Approximately a month and a half I was looking for a vehicle to get out of a bad deal that I was at unfortunately, every dealer said they could help me get out of it and told me they would be in my price range. So when I went into further talks with them they all said they couldnt do it. Long story short is Joe Astuto listened to my issues and didnt waste my time. He worked tirelessly to get me into a deal that would benefit me. After hours of talks he was able to get me into a vehicle and a brand new one. He worked extremely hard and I am grateful of all his hard work and effort. So everyone shop Carolina Nissan and ask for Joe.

I went in for an oil change and was out in less than 30 minutes. It was great! The representative who checked me in was very nice and professional. He went over with me a couple of things I would need to take care of in the future which was good to know. Very nice experience.

I enjoyed the experience of them being straightforward and not wasting time. Most places take all day to buy a car. It was so simple. Thank you for a nice buying experience.

The gentleman at the service desk were very courteous and professional. I was warmly greeted and they were extremely interested in the problem I was experiencing with my vehicle.This was the first time I brought my vehicle for servicing to Carolina Nissan. It will not be my last!

They told me the problem and fixed it. I have not had any problems at all.

Everything went well, and although they were backed up initially. They still got to my truck before closing. Thank you

As always a knowledgeable staff, in and out with an oil change and rotation with in an hour. Great service!

Impressive with advisor and techs. Very professional

I was referred to Carolina Nissan by a friend who had a pleasant experience with Ricky Duncan & boy did he meet up to his reputation! He was patient, courteous, kind, informative, and honest. I knew exactly what I wanted and he made it happen along with the financial department. Mr. Motley is awesome as well! He made everything clear to understand as far as the paperwork & the contracts that I signed. I will tell anyone that tells me they are in the market to buy a car to go here! I had an incredible experience! Thanks again guys!

Understaffed meant I waited 3 hours just to get an oil change and new battery installed...... while waiting, internet was not available so I could not work as planned. Asked behind desk and lady told me she told techs about internet issues the day prior and no one had done anything about it. Asked if I could get a shuttle ride to just down the street where I could work and they said short staffed so they aren’t offering that service right now. Terrible!

I Arthur L Daye, Jr., Sadly and regret giving this review of last appointment with the service department in Burlington, N.C.. They said balance and rotate tires on my 2019 Frontier, and did not, I stood in the picture window and watch, from the moment they raise the truck up remove the tires, set the tires on the floor, beside the hydraulic lift breams on both sides, tires didnt move until they seem me looking and replace each one without balance. This not the first the service department abuse my vehicle service.

David B. ( Bird) the salesman had all the time we needed to ensure that we were satisfied with this sale and the price was awesome. He gave us the absolutely best price for our trade which was even better than what we were expecting. We were already having our 2013 Altima coupe service at Carolina Nissan before and enjoyed the exceptional performance and service of the Nissan Family of Automobiles.

Had an issue with my key fob battery...they fixed it within 5 minutes and there was no charge.

My experience with Carolina Nissan was amazing. They communicated with me to ensure I’m included with the work being done on my car. Work was quick and service was excellent

My appointment was at 1:30 pm and oil change and wheel alignment. My car wasnt finsh until 4:45 pm. I didnt walk out the service department until after 5 pm. I was offered not to be charged for the oil change that was already free due to my pervious visit. Yet I received a bill for $99.00. Very upset and disappointed. Oh and I travel from Winston-Salem. I returned home and my car is still out of alignment. Poor service.

Bo was fantastic and very easy to deal with. Im not a big fan of buying a cars because of the salespeople but Bo was extremely knowledgeable and wonderful to work with.Thank you!!

Unfortunately, I can’t leave less than a star.Long story short my husband and I had the opportunity to speak with their “Service Manager” Chris. He was rude, cussed at my husband multiple times, and is a very poor example of a “manager”. I certainly hope this dealership reevaluates their qualifications for who a manager is or has some sort of retraining class he can take on how to communicate with customers.Basically 0/10, would absolutely NEVER recommend.

Purchased new Versa from David Bridgeman. Their Finance Managemen also did a great job too.David went above and beyond. He is my neighbor. Without my lady friends knowledge, David and I worked out the details at his home.The next day David delivered to our home, What a Happy Easter thanks to David and Carolina Nissan. Sincerely, Bill Massey

I had new tires put on my car. Wait time was just what they said it would be and I was continually updated on the progress. Carolina nissan service department is the absolute best and I always feel like family when I am there.

Mike Easley is an outstanding car saleman. We walked in there expecting to be pressured into buying a car. He made us feel very relaxed and at ease with him. I will highly recommend Mike to anyone I know looking for a car.

All of the staff that I worked with were extremely accommodating and expressed genuine empathy in regards to my situation. I visited the dealership thinking I would have my car serviced under warranty, however the issues with my car were much more detrimental than previously thought, and the best thing for me to do was purchase a new car, rather than spend thousands, (which totaled more than the value of the car) to fix a car that was not in the best condition. Glenn in the service department broke everything down in great detail, and even asked that I come in so I could examine my car and see the mechanical issues up close in detail. After finding out that I would have to purchase a new car, they let me leave my existing car on their lot until I was able to return one week later, to shop for my new car. Not to mention, I received a good trade in value for my old car. Michael, the sales person I worked with was really flexible and patient (not too pushy), and worked with me to ensure that I found the best fitting car that met my needs. He also made certain that I was comfortable with the financial layout. I was extremely pleased with the treatment I was provided, and truly appreciate the assistance and tenderness that I received. I will definitely recommend this dealership to friends, family and colleagues.

I was very satisfied with the service provided. They did what was necessary. My only complaint was that I had an appt.but still had to wait for over 2 hours.

My experience was excellent. The guys who helped me were very knowledgeable and informative. I would definitely recommend anyone to buy a car, truck, or suv here. I would buy another vehicle in the future from here as well!

Julia was exceptional to work with. We had a minor hiccup with expectations we thought was on the vehicle we purchased but Nissan took the initiative to make it right. We are very pleased.

Ricky was very pleasant and not pushy during the entire process.

Thank you so much Joseph Astuto for helping me get my brand new 2021 Nissan Sentra. At first I was a little skeptical about getting a Sentra, but once I laid eyes on that electric blue I was sold. I fell in love with the color & everywhere I go I get compliments on my new ride. Joseph was very patient and ensured I got the vehicle I wanted rather than just put me in anything. He also showed me all the features that were included and made sure I understood them before leaving the lot! Thank you again Joseph, I really appreciate your help!

Very good experience working with my salesman, sales manager, and business manager. Excellent delivery.

I first brought my car in under warranty to fix my windows from rolling up really, really slow. New motors were installed but I never felt like the problem was solved (only acts up when it is cold outside). I brought the car back a year later and the service department solved the issues quickly and to complete satisfaction.

Nice experience. Wonderful sales approach.

Came in to get a recalled air bag fixed, very good customer service everyone was very sweet. The wait time was a little long (over two hours) but because of the holidays I assumed it would be that long and it wasn’t a huge deal.

Good work. Efficient and cost effective.

Had computer glitch but wasnt glitching when got there..so they did what they could to make vehicle repeat issue but it didnt repeat problem while there..

I want to bring special attention to Cortez who went out of his way to locate my service package and helped facilitate my transition from California to North Carolina. I hope you appreciate the value he brings to your organization because he definitely understands customer service. Bravo service!

Carolina Nissan is a great dealership. Ive enjoyed years of service from them and have purchased two vehicles from them. Theyve always been willing to help, listen, and work a great deal for you to be able to get the vehicle that you want! To me, they are second to none!

Love my new Titan 4x Pro. Thank you to Richard Doby and the financial team for getting me great rates and a payment that was lower then I expected. The customer service was excellent, and the deal was awesome. They allowed me more for my trade then the dealership I bought it from was going to allow. They also got me in the vehicle I chose and didnt try to bait and switch me! Will definitely refer and return

Service was good as usual. However, Staff are not consistently wearing masks indoors per state guidelinees - I had to keep walking around the waiting areas to keep my distance from unmasked employees. Also there are apparently no precautions about wearing masks inside customer cars or wiping the inside down with a Covid sanitizer when handing the car back to the customer.

My salesman Michael was wonderful. He did everything he could to make sure I was 100% happy with everything.

Worth the drive! The service manager here is great. Reasonable pricing and courteous staff. Ive been getting cars serviced here off and on for decades, even if it wasnt a Nissan.

Always a nice place quick to help

The service experience was great! Everyone was very nice and helpful. The cost was good. I will definitely return for my next service!

Went for service and out in 45 mins it was great

Enjoyed buying my second car from there! Great customer service and amazing sales people! Go see Julia and Michael!

The service people here are awesome! I absolutely love them!

It was great. They were very helpful. The only reason I wont get serviced by them again is because I live 50 miles away. However if I lived in the area they would be my go to dealer. They were simply awesome. Thanks guys.

I had an appointment and when I arrived they were ready to start work, and it was finished before I expected. The service rep also made me aware of what to address on my next visit and provided me with prices.

Excellent service department. Always courteous staff. Explains any work to be done on my car before doing the work. James has been servicing our car with the routine maintenance (oil change, tire rotation, fluids, NC inspection etc) and has always made us feel comfortable with any type of service that is done. Great staff. Deb and Tim Mather

I went to Burlington Nissan for an oil change and tire rotation. Upon arrival I was greeted politely and the service was explained to me. After my Nissan Frontier service was completed I was given a service check list with a check list of all the systems that were also inspected and a note reminding me that the next service should include a brake fluid change.

Great team. Great service Chris Dubs is top shelf

Very friendly staff . Keeps informed on what’s needed for car .

Seems like there is a new service department who are really nice and helpful.

Everyone treats you nice there

After reviewing a service completed by the dealer, I noticed that there were a few things done incorrectly. The service manager, Chris Dubs handle this matter very professionally and made sure that everything was taken care of to my satisfaction. It was simply, customer service that can’t be matched! Thank you to everyone involved and I look forward to servicing my vehicle at Carolina Nissan in the near future.

The man i spoke with today was rude first we were told one thing and then said other thing. they told us we would leave with that car today and then kept ignoring calls

Ricky and Mandell were phenomenal. Not only did I get a new car but my little sister did too.