Came here after experiencing mark ups, dishonesty, and other “typical” car buying experiences. David and the team at Jerry Smith Kia were amazing from start to finish. They had the car ready for me when I pulled up, let us take a test drive independently, and made the negotiation and buying process easy to understand and get through. I also received a follow up call to make sure everything with the car was good and that I was satisfied with my purchase. I would recommend this dealer and our salesman David to anyone! It was worth the drive from Olympia!

My driver side window became stuck in the down position this morning. Its still under warranty and I called the Burlington dealership to get my 2017 Kia in for service. The person who answered the phone said the first available appointment would be October 1st. So, I asked to speak to someone in management. She sent me over to Scott in the service department who just mimicked what the first person stated and wasnt willing to consider any other options to help get the window up prior to the October 1st scheduled service appointment.Update: Since speaking with Scott, who definitely should not be in a customer service position due to his snarky personality and lack of understanding how to provide solutions, Andy the Service Manager was in contact with us regarding the down window. He quickly assured us it was a top priority to at least get the window in the up position. Was able to take the car in this morning and have the window raised. Will go back to have the motor replaced once the ordered part arrives.Hats off to Andy in finding the time to get the car in as the priority it should have been when speaking with Scott. The customer service and follow up since has been excellent. Thank you, Andy!

My Kia Soul broke down and I called to make an appointment for it to be seen and the soonest they could get it in was 2 weeks out. I asked if I could bring it there to leave it until they looked at it because I had to tow it to them and they agreed that I could bring it there. Upon bringing my car there I was filling out the paperwork and I met their service Manager Andy and I explained my situation to him and that I didn’t have another car and I really needed it to be seen. Andy didn’t make any promises but said he would definitely try his best to get it looked at sooner than my appointment. I got a call 5 days later from Andy and he said he was able to get my car in and diagnose it. Although I didn’t end up having them fix it, it gave me the clarity I needed so I could move on from that car and not have to wait 2 weeks without a car. Thank you Andy for the great customer service.

I would highly recommend JSK..Ryan is amazing and so not pushy at all. We are happy...our first brand new car and Ryan and the finaciers made it possible! The man who did our paperwork was great too! We were there what felt like all day, but an all around wonderful experience!

We purchased a new Telluride in 2021. We initially drove up and filled out paperwork to lock in the vehicle. We were told once it arrived we would come back, sign the final financial papers and be out in 20-30 minutes.Jerry Smith provided a shuttle from Seattle to Burlington, which was nice, for the sales price they certainly can afford a shuttle. My wife was basically held captive for 3 hours at the dealership. Someone in front of her took over 2 hours to sign. The excuse was they read every line of the contract and that only the finance manager can process the papers.Long story short this dealership is run like a circus. Beware you may lose a day of your life waiting to just sign your name.

Great guys that helped my daughter get a new car. Gotta love their attitudes.

Ok. We checked their online price and window sticker and even caled them if that price is accurate before we head there... Damm there was almost 4k dealer mark up. They need to update their window sticker or just tell the truth when people calls them.

They went out if their way to service my car, much appreciated.

Full of sales people and Kias. If thats your thing then this is the place for you!

We have purchased our last three vehicles there..You would think its a good thing... Its really not.Staff changes, or just a general i.d.g.a.f. attitude is all there is now... The main guy, Mike, made me feel like I was trying to steal something from him when I asked if there were refinance options, or ways to lower the interest rate (we are financed with Kia).I called back three days after I was told that I would be getting a callback from an associate, to get any response to the question that I had asked days before.If you are someone who is buying a car, youll get treated well (hopefully), but if youre a returning customer who isnt actively buying, trading, etc., a new vehicle, or upgrading yours, then maybe youll find a unicorn and get treated like they want you there.We wont be purchasing our 4th from J.S. Kia in Burlington

I brought my Kia sportage here, first of all love my car !!! People are very friendly and professional in sales and service.

Very helpful and professional. Bob was easy to work with and reliable. Thank you for your professionalism.

Great team. From the service department to sales, parts, and finance.

Vance was great. Very calm and wanted me to get the best deal possible for me and my family. Even drove with me to Bellingham to pick my car up. Very attentive and he went as far as handwashing my new passat. I wouldnt go anywhere else besides Jerry Smith. Their new finance guy Marvin made everything easy while making us feel taken care of. If you want great service and a great price, go here and ask my for my man Vance. You wont be disappointed.

Broke down jon the highway across from jerry smith spun a rod bearing🤷‍♂️. Towed it to jerry smith kia, and after hearing the quote on a imported engine i decided to take the car to my mechanic in Bellevue. Upon further inspection after picking up the car two weeks later to tow it back I noticed a giant crack on my windshied. Then i look on the drivers side front panel above the drivers window and noticed ridiculous amounts of oil and grease as if someone had been crouched on my car. They charged my 144 for an inspection, but they made the spun rod bearing progressively worse trying to drive it around. All they had to do was strart it. Before i broke down the odo was under 145 and after picking up the car it just had just hit 145. I talked to service and they shrugged it off claiming it was a rock chip. Do not recommend

Hands down best dealership in Washington. I have never been treated as well anywhere else. Love you David!

It was great as usual. Never had a problem with them. Great people

Bought my car here. Get my oil changes and maintenance here. They are the nicest and the most accommodating place ever! Havent had any problems with ANYONE here ever.

Great service you need an amazing ride call Dave @ jerry smith motors

Good service. pleasant straight forward answers to questions.

Service department was very friendly and helpful. Washed my car after it was serviced. Nice!

A++++ plus for taking care of customerLong story short bought a kia soul it died and Noel and Mike got me into a brand new kia Soul and they at Jerry Smith had to take a loss to get us out of the loan but they were awesome they did everything for us that they could do...we appreciate everything they did to make it happen.

Always the best service, detail, communication, deals, staff! Great place to get what you need done to your car!

I didnt have the best experience here. Hope others do though.

This was the 1st time in years that my wife and I went shopping for a car and Jerry Smith Kia gave us a fantastic experience from start to finish! Every question was answered and no detail was overlooked or forgotten. We purchased our new Telluride here and love the vehicle and loved our experience at the dealership. We truly felt like family by the time we left. Great job, and thank you to Adam and the entire staff at Jerry Smith Kia!

Amazing service from the staff. The got me in for an oil change and they washed and vacuumed my car as well. They also did a full check of the vehicle to let me know if anything was going bad. Amazing customer service and very polite and friendly.

Mark Sumner sold me my car and he was absolutely wonderful. He was so kind and helpful. I would 100% buy another car from him. He was willing to try to negotiate on the price and was overall just a very nice person to do business with.

Amazing people and great with kids! And fast and efficient with your cars! LOVE THEM!

Rude employees, and no one was wearing their mask. I get free oil changes here, but will not be coming back due to the disrespect and terrible service that I have encountered.

Quick friendly service.

Awesome experience, great service. Not pushy at all. Even gave us a great trade in value for our 13 year car. Great little forte, fast little car. Alot options for the price

Car service was fine but took longer than I was told. But I am very disappointed to see at least 4 employees not wearing masks.

The people there are straight shooters and very good at what they do. The only place Ill take my Kia Soul.

Very nice people used the service department. And free honey crisp apples

Absolute worst customer service I have ever seen in my life. Went in to purchase a car. Got told and even signed the papers for a brand new car knowing full well the payment amount was high. Dealership even had us clean out our vehicle and detailed the new i told that the car is ours. Only to be told we would have to come back the following business day as the banks had closed. Mind you our credit is good, payment history is fantastic and all that jazz. Fast forward to next business day, hear nothing.. Finally call and are told they are still working on it.... Will hear next day... And finally hear back.. Oh look it cant be financed... This after the credit was ran 14 something times. After we are told the vehicle is ours, after we are told to clean out our car... Etc..... Have worked in customer service for over 15 years. Have worked in the dealership industry... This place is horrible.. Realistically it doesnt even deserve 1 star.

5 star dealer experience! I went around to multiple dealerships on Friday and was very clear that I wasnt buying yet and was just looking at all the makes and models available. Jordan was very patient with me and was more than willing to talk with me about the models available.Then on Sunday I went around with the intention to buy, my first stop was the Toyota dealership, which I walked out of due to an inept salesman who refused to listen to me. I told my wife about the experience I had with Jordan on Friday and recommended we go there. A few hours later we were driving away in our brand new Kia Niro. Thanks to Jordan and the rest of the Jerry Smith Kia crew for making our buying process the best weve had to date. This truly is a 5 star dealer!Update: free oil changes do need to be scheduled at least a week in advance, I just recently got my first oil change and was impressed to find my car washed and vacuumed out. I have 2 kids and seeing that they vacuumed out the back seat was amazing! Still very high on this dealership!

Sat down on superbowl Sunday with Ryan and got into a pre-owned optima hybrid. Great experience, great service. Oil changes and car washes free for life? Sign me up.

Great service!

Great place to buy a new car. Mark gave my wife a great deal. I will be going back when we need a new one.

They were absolutely wonderful, I am visiting from out of town. They quickly looked up my contract, topped off my oil check my tire and wash my car for me. Very nice customer service. thumbs up :-)

My experience at Jerry Smith KIA, Burlington Washington was a pleasant one. The moment I walked in, everyone was engaged and thoughtful.My wife and I had our questions answered by Malyki while the other salesmen introduced my 3 year old son to a kid room, and even blew him up balloons in order to keep him occupied. Most dealerships will try to do the opposite... Antsy kids lead to antsy parents... Which lead to quick and less thought out decisions.We dont settle, so we were there for five hours the first day, and came back for a few more the second day, but the experience itself was pleasant (as pleasant as it could be). We spoke with the manager (Randy), and he was set on making sure that our needs were met. We immediately sensed that he genuinely cared... which he did. He spoke, he listened, and he worked with us in order to meet our concerns and demands in the middle while supporting our financial/automotive needs.

Had an awesomely quick purchase after I convinced myself to just do it. Im glad I had such a great salesman that helped me make the purchase process so easy. thank you smith kia

The guy at the service desk didnt listen and we had to tell him the problem 5 different times.

I purchased a car in September, I have yet to receive my registration/plates and my temp expires in a week. I call every day trying to speak to Dustin and he never returns my calls. When I walked the lot and picked out the car I wanted an associate told me he was driving that vehicle around for his personal use.even after the dealership “cleaned” the car after I bought it, there was French fries and joint wrappers under the seat. He added 200 miles from what the dealership had on file and Dustin refused to fix the paperwork stating the correct mileage at purchase time. I asked for the car fax and Dustin said he would get that to me...we are in November now and Dustin still hasn’t gotten me the car fax or the registration. I have a feeling my car was in an accident and when I asked about it was told “it’s a used car no used car is perfect”. If I find out my car has been in an accident and you didn’t disclose this when I asked you can bet I’m going to have lawyers involved.

Excellent customer service, very kind sales staff, no pressure sales team, just a sincere desire to help each customer and family. Having bought a new car, I get free oil changes and car washes for life, and they vacuum the interior each time. Having kids, its wonderful.

Mark Sumner was our sales associate and he went above and beyond to make sure my daughter purchased a very safe car and she loves it because its so cute. I will definitely be back for my next vehicle purchase.

My 2015 Optimas engine failed at 115000 miles! I had it towed from my mechanics garage to Jerry Smith Kia in Burlington, Washington. Bob and the service team had my car for 4 business days (Jan. 3 - Jan 9th)before they looked at my engine. While I can appreciate a busy service department, this seems excessive. I asked about a service loaner or rental while my car was in their shop. I was immediately asked, Did you buy the car from us?. What difference does that make? I have 20 years of customer service experience, in retail sales management and I just cringed when my question was met with this question, instead of the answer. I felt like I would get a different answer had bought it from them. I had bought my car(used) elsewhere and after this kind of questioning from a service manager, I didnt think I would be doing business with this dealership in my car buying future. After waiting 4 days to get my car diagnosed, I called to see if they had looked at it. I was told it was next on the list. At this point, I decided to protect myself and called Kia Motors Consumer Affairs. I asked if it was typical to ask where the car had been purchased and if 4 days to simply diagnose a fully seized engine(I had already paid my personal mechanic to look at the vehicle). I shared what I had experienced already with this dealership and my case manager asked if I could hold the line. He called Bob(service manager) and within 5 minutes was back on the line. The representative was incredibly polite, understanding and thoughtful! I received a call from the dealership within 1 hour of this call and miraculously, my cars information had been sent to the tech-line for verification of my vehicles status in accordance with the Special service bulletin. The next day, 1/9/20, Bob called, I was told an engine would arrive the following Monday 1/13/20 as well as a rental had been set up for my through Enterprise. I waited patiently for the entire week (1/13-1/20/20), no calls from Jerry Smith Kia whatsoever. Having a good vehicle to get around, I wasnt too concerned until a whole week had gone by. I called Monday afternoon(1/20/20) to check on the progress of my engine replacement. Bob told me my car was next in line and he hoped it might be ready before they closed up on Wednesday 1/22/20. Oddly enough my car was completed Tuesday afternoon! My point is that, I was not given accurate timelines every time I asked Bob. More importantly, I am quite certain that I would still be waiting for my car, had I not chosen to get Kia Consumer Affairs involved. I hope Jerry Smith Kia can take a close look at how the service department is run at the Burlington Washington location. I feel there is a great need for customer service training at the managerial level. Had I been treated as though I had bought my car from them, I would likely consider them when it is time to replace my Optima.As for my car, I love it, from top to bottom! Its a great vehicle in many, many ways. Yes, Kia Motors had a known issue but by replacing my entire long block due to its premature failure, I still trust the brand, completely. I cannot say the same for Jerry Smith and will not trust this dealership with my business.Its a small world out there(thanks to the internet), perhaps you(Bob) should treat a potential customer just the same as your current customers and I would have gladly written a 5 star review for your dealership/service department. Accidents happen and sometimes it just takes longer than expected, due to outside influences that are beyond our control. Bottom line: Treat all your customers the same, be genuine, communicate the truth and reality as much as possible and you cant help be be successful in business. Thank you Kia Motors!!! I will buy another Kia when the time comes. I am thankful for a brand new engine in a 5 year old car!

5 star service, 5 star vehicles

The service was excellent aside from one issue. I requested that the entire flooring be vacuumed rather than the normal front floor job. This was purely for medical reasons. I was disappointed that there was barely a cursory vacuuming done. I just had cervical spine surgery & cannot move around to do an adequate job. I will continue to take MY Kia Soul in for normally above average service !!!

Kia Bellingham have a beautiful team, this guys are ready to help. I am so grateful

I had a great experience at Jerry Smith Kia in Burlington. The car salesman worked with me to get me exactly what I want when it was not available on the lot in Burlington. He worked with the Bellingham lot to get the vehicle I wanted with the specifications I identified quickly and efficiently. I was very happy with my experience and my purchase. I would recommend this dealership to those in search of a fair deal.

Had a great experience with Vance as the salesperson. Easy. He was patient while I test drove multiple vehicles on multiple days. Respected me and the process I was using to buy a car. Highly recommend this dealership and Vance as a salesperson.

After driving my previous vehicle for 14 years, I was a bit nervous about the whole process. However, I couldnt have been happier with my choice and those who held my hand along the way!!! Huge thanks to Edison my sales guy. He was very knowledgeable, happy to answer questions, was fun to be around, and made the whole process exciting rather than nerve wracking. Im a fan of KIA... thanks Edison, I love my new Soul!!

They worked with me online the entire time in order to save me time and create convenience for me. When I finally went in to pick up the car, it was exactly what I wanted, and the price and payments they said online, were the same numbers when I came in.

I spent 2 hours here the other day, and I intended to buy a car. The salesman, Dave, was nice, went for a test drive, liked everything until we got turned over to the 2nd guy who was the sales manager, dont recall his name, but he killed the deal. We ran some numbers, and he said he would have to go talk it over with some other guys. He went into a glass booth and probably talked football with 3 other guys for about 10 minutes, came out with new numbers. This went on for about 3 rounds, still didnt like his numbers. I asked to see his figures, but he would not let us touch his paper, just kept jabbing at it saying see! these are good! these are the best you are going to get! he even slapped it against his leg like Hitler did with his gloves. He would not let us do our own math, asked if we were really going to waste all the time they had all put in. I politely told him that his few minutes of time was not my concern, that this purchase would have to last me years. I have not encountered anyone so high pressured and unpleasant in a long time. Why did he have to be that way? I was prepared to buy the vehicle and would have if he hadnt gotten involved.

I just bought a great used Ford truck from Vance at Jerry Smith Kia. Everyone at the dealership was super nice and Randy, the finance manager, worked with me to get the price down. My salesman, Vance, helped the process go smoothly and quickly. I was in and out of there on a long lunch hour.Love my new ranch truck!

4th experience purchasing from a Jerry Smith dealership. Pain free and hassle free. Highly recommend Vance he is great! Thank you

Great sales and service department. I bought our 2017 Sportage from here and couldnt be happier. They also offer FREE lifetime oil change and carwash. Friendly and professional sales and service people. I recommend giving them a chance before you buy from another dealer.

First off, the staff at Jerry Smith Kia are exceptional at customer service. They made sure that I was satisfied with my car. I bought a used 2003 Kia Spectra and learned how to drive manual with it. A few days later, the clutch went out (likely due to my inexperienced manual driving) and they towed the car to the dealership, put me in a brand new 2015 Kia Soul while my car was under repair, and put both a brand new clutch and a new flywheel in -- all at no cost to me! Now Im excited to get great gas mileage and master the art of manual driving with my Spectra!

Recently purchased a new 2017 Kia Optima. I found the sales staff to be knowledgeable. I was able to provide a timeline that they respected. No pressure. Good finance options given. Good experience.

Had a great experience there, love my new car. Worked with Vance on the deal, he was friendly and professional. Felt very taken care of, and the entire process was quick and painless. I got a great deal on a great car and would definitely do business again with them.

Jerry Smith KIA always provides the best customer service. Their staff is top notch. Bought our Sedona from there and it was quite an awesome experience.

I was very good to me I appreciate it everything is that it was that happened and was very happy with my experience

Excellent service and friendly staff make a great place to get you a vehicle.

Everyone was very friendly, very helpful. I love my new kia soul, I am so very grateful 😊

They are awesome

They have free oil changes which is great, it takes a month warning to get the oil change. Thier deal of $5000 over blue book was a lie. I recieved 2000 for a 2010 kia forte. If you want kia go to the everett kia. They honor thier $5000 deal

WONDERFUL staff very friendly and helpful!

The service desk and sales staff has been nothing but friendly with me and my boys everytime we go in. I go in for oil changes and we are in and out in no time(with appointment). The waiting area is great with free popcorn, coffee, and water. There is also a kids room filled with toys, coloring gear, and a tv with movies.

Service department was great

Kia sales people are always very nice and not pushy. We have bought 2 cars from them and was very smooth transactions

WOW THESE PEOPLE ARE THE BEST!

Adam and Noel, thanks for the great car. Great service. I bought two vehicles from here and love both.

Thank You Jerry Smith Kia for a very pleasant new car buying experience. Vance Kooy oursalesman was great. He was helpful and informative. I felt comfortable and no preasure when looking at the new cars. Every one that I talked to there was helpful an pleasant. I recommendJerry Smith Kia Burlington to anyone looking to buy a Kia.

The parts and service depatrment were a huge help when I was in need of a specific part. They took extra time to come out to my vehicle and help me out with an odd ball request. Thanks again!

We were in a serious state with needing to replace a no longer reliable car. Several years ago we had a very bad situation that impacted our personal finances and as such our credit hadnt yet recovered to the high 800s it once had been. I was honestly worried we wouldnt be able to get financing as a result of this. I had researched the car I wanted, knew I wanted a high fuel efficient model as I drive a significant amount and the gas savings would offset the monthly payment.The process of test driving was not the typical dreaded, cringe worthy experience I associate with buying a car. Mark Sumner was absolutely first class in listening to what I wanted and ensuring that I got in the car that I asked for. We didnt buy the first day we came in, but when we were ready he was there and he had us on our way the same afternoon.The process was painless, and I am incredibly grateful to Mark for making it such a pleasant experience when I normally dread such transactions. I am over the moon happy with the purchase. I was averaging almost $120 a week in gas with my previous SUV. I recently took a trip to Wenatchee from Sedro-Woolley then back, then Bellingham and back twice and all on one $30 gas tank fill. I am very much looking forward to the cost savings of not having to pay for oil changes. Weve had the car for 2 months now and while I havent yet had a need to take advantage of it, I am anticipating a similar level of service.Top it all off I was confused on what to do to move the car out of eco mode while crossing the pass. I couldnt find it fast enough in the owners manual and I had spotty phone service. I reached out to Mark and he called me right back. Funny enough I had actually found the instruction by the time he got to me, but the fact that he returned my frantic call was really comforting when I was stressing out near the top of the summit.I dont think you could possibly go wrong coming to Jerry Smith Kia especially if you go to see Mark Sumner.

We had a great experience with David Bollen.

Bought my car there in 2106. Return there for my cars service. nice place, really nice people. TV, coffee, popcorn, free wifi..

Always such quick service and a very accommodating waiting area with a play area for kids. They have a couch and TVs, vending machine, and coffee.

I just bought a new car from Jerry Smith Kia Dennis and Becca cook you guys are professionals and if anybody needs a car in the Skagit valley or anywhere else go to the Kia dealership off of i-5 in Sedro-Woolley

Bought a car from the Bellingham location. I didnt care for my salesman. He was pushy, and kept playing games. Things I asked him not to do. As a former car salesperson, I did not appreciate that at all. I have been doing business with the Jerry Smith Kia in Burlington & Anacortes..I like them much better.

Horrible service dept., skip these guys and go somewhere else.

Great service and fit us in on a tight schedule. Thanks

My thanks to David Bolen, General sales manager and Mike Grisham, Finance manager for making our buying experience an enjoyable and stress free experience in the purchase of a Kia Soul.

Typical Service Dept. Im a woman, drove tractor trailers for 20 years, can rebuild an engine, and these people treated me like I was stupid - typical. Top of the line Sedona - 12,000 miles, & BRAKES ARE GRINDING. Disks have 2 deep grooves in them, but they said disks are fine. THEYRE stupid for lying to me. Les Schwab said I was correct.Next stop - Executive offices.

They mis diagnosed our car troubles and did $500 worth of needed repairs, but didnt fix what was wrong. When we came back with the same problem a day later, they realized their mistake and fixed it for free.So, we paid $500 to get non-critical work done. Not sure how I feel about that. But they tried to fix it, so good?

Went in the dealership today to purchase an optima. They were offering a 5k over the kbb for your trade in. They deff were giving me a lot for my trade in but the total price for the optima greatly increased. Before this 5k over the trade in price, Optimas were around 18 brand new. When this trade in event happened, all the prices were not shown on the website and the prices are jacked up making it look like your getting a deal. Barely any negotiations were taken place and they didnt want to budge on a basline optima price which was close to 25k.

Buy a car with them free oil changes for as long as you own your car. They wash it too!

Excellent, professional service. So glad I bought my car here.

Great customer service... highly recommended

Thanks. The guys were awesome.

I have owned 4 Kia models now. A sedan from some years ago, a 2006 Sorento and now a 2015 Sportage and 2018 Forte . The current models I own are FABULOUS! The Sportage isnt that much smaller than the Sorento but gets far better fuel economy with more features. It was a great buy and the sales staff were wonderful! The latest, a Forte for my GF in need of a newer and better vehicle than her Honda, is another superbly engineered and crafted vehicle. We use it for trips where we dont need the supports the Sportage offers. We get over 30 mpg in town and a whopping 44 mpg on the highway and that was over two mountain passes as well! Not only are both vehicles extremely impressive but the warranty cannot be beat. I purchased the additional 10year/100K bumper to bumper warranty on them both. I love the free oil changes and wash jobs as well. The entire staff and especially those in service are extremely knowledgeable. Ill never buy another vehicle other than Kia again!!!

Service dept. Was very nice and helpful always goes above and beyond to help the customer out.

Thanks for the service, felt like I had to battle a bit, but in the end it seems like it worked out. Thanks.

Great experience!!

David Bollen is awesome, made the experience alot of fun ! Would buy here again and I recommend David bollen

Work hard to get you into a vehicle :) Extremely happy with this place. They didnt stop until they were able to get me the car I wanted.

Service is awesome, and their sales reps are extremely knowledgeable. so kudos to Maliki and Dave

Very good experience overall. Ryan Berlandi was very knowledgeable, patient, and wasnt pushy at all. Found the Sportage right away and got us on the road.

We bought our new Kia Soul last Saturday. Vance Kooy was superb! We had done our research on line and found the new 2016 Soul we wanted at Jerry Smith. I called and talked to Vance and set up a time to come in. After a short test drive, we were back with Vance and averred to the deal in five minutes. Now heres where things could have gone south. We were 4th in line, and there was only one finance guy, Mike, and he was taking FOREVER with them. It was only because of Vances great attitude, and frequent checking on us sitting in the waiting room that we didnt just walk out during the FOUR HOUR wait to get in to see Mike. Mike was a little pushy trying to sell us the extended warranty. Had I not already sat for hours waiting, I might have given it more consideration but I was tired and wanted to get my new car, so I cut him off. Sorry, Mike, I know thats how you make your commission but that day you lost ours. No hard feelings - hope you did better with the others that day.